Supplementary Services Of Service Provider - Matrix Telecom SARVAM UMG System Manual

Supplementary Services of Service Provider

When SARVAM UMG is interfaced with a service provider (ITSP, VoIP-PSTN adapter, the Matrix Eternity IP-PBX,
or any other PBX) that supports supplementary services like Call Hold, Call Transfer, Call Waiting that require
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dialing of Flash , you may choose to access the features of the service provider, or to access primarily the
features of SARVAM UMG.
If you want to use the features of the service provider, you must select Network as the Subscriber Type for the FXS
Port of SARVAM UMG.
If you want to use the features of SARVAM UMG, you must select Gateway as the Subscriber Type for the FXS
Port of SARVAM UMG. However, you will be able to access the features of the service provider also in the Gateway
mode, by dialing Flash, followed by the Access Code #4, for using Supplementary Services of Service Provider.
When the SARVAM UMG is set in the Gateway mode, when you dial flash and the access code #4 to access the
supplementary services of the service provider, the active call will be put on hold and you will get a feature tone.
SARVAM UMG will start the an internal timer, called the Service Provider Access Code Wait Timer. This timer
has a duration of 10 seconds. Any activity performed on the FXS Port within this timer will be sent to the service
provider server. Any activity performed on the FXS Port after the expiry of this timer, will be processed by SARVAM
UMG.
Configuring Supplementary Services of Service Provider
To use Supplementary Services of Service Provider, configure the parameter Subscriber Type on the FXS Port as
Network or as Gateway. For instructions on configuring Subscriber Type, see
How to use Supplementary Services of Service Provider
If SARVAM UMG is set in the Network Mode,
• Dial Flash during speech.
You will get feature tone played by your service provider.
• Dial feature access code provided by the service providers server.
If SARVAM UMG is set in the Gateway Mode,
• Dial Flash during speech. This will place the active call on hold and you will get a feature tone.
• Dial #4.
You will be in Network mode for 10 seconds.
• Dial the feature access code provided by the service providers server within 10 seconds.
26. To be able to use features of the service provider SARVAM UMG supports dialing of Flash during speech on SIP.
Matrix SARVAM UMG System Manual
"FXS Port" under Basic Settings.
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