Call Pick-Up - Matrix Telecom SARVAM UMG System Manual

Call Pick-up

Call Pick-up is a feature that allows you to answer the call on someone else's phone, provided all the phones are
connected to SARVAM UMG. You can answer the other phones without physically going over to the ringing
phone.The feature can be accessed by dialing the access code for Call Pick-up (default: #5).
SARVAM UMG stores the FXS Port number from where the call was answered as the Destination Port in the Call
Detail Record (CDR). To know more, see
You cannot pick up RCOC calls ringing on extensions in the same Call Pick-up group.
For this feature to work,
• You must create a Call Pick-up group, consisting of the FXS Ports.
Calls ringing on a phone connected to an FXS Port within a group can be picked up from another phone in
the same group by dialing the Call Pick-up access code (programmable; default: #5).
• You must enable Call Pick-up in the Class of Service of all the FXS Ports included in the Call Pick-up
group.
Configuring Call Pick-up
To use this feature,
• assign the FXS Ports to a Call Pick-up Group. For instructions, see
• enable Call Pick-up in the Class of Service of the FXS Ports you have assigned to Call Pick-up groups.
For instructions, see
You can also change the default access code for Call Pick-up. For instructions, see
Advanced Settings.
How to use Call Pick-up
To pick up calls ringing on the phones in your Call Pick-up group,
• Lift the handset of your phone.
• Dial #5
• You are in speech with the caller.
• Talk.
• Replace the handset to disconnect.
611
"Call Detail Records
"FXS Port" under Basic Settings.
(CDR)".
"General"
"Access Code"
Matrix SARVAM UMG System Manual
under Basic Settings.
under