Virtual User Features; Call Hold - Matrix Telecom SARVAM UMG System Manual

CHAPTER 11
SARVAM UMG offers Virtual Users the following telephony features on the Mobile Port, which they can access by
dialing the Virtual Access Codes.
•

Call Hold

• Making a Second Call
• Call Toggle
• Call Transfer - Attended and Blind
You can change the default Virtual Access Codes assigned to the respective features as per your requirement. To
know more, refer to "Virtual Access
Virtual User Features is not supported on FXS Port.
Pre-requisites
To use the Virtual User features, make sure
• Virtual User License is activated. Refer to
• Allow Virtual Feature option is configured as Allow All or As per Virtual User Table in General settings of
the "Mobile Port".
• Virtual User Table is configured if you have selected As per Virtual User Table as the Allow Virtual
Feature option. For more details, refer to
Call Hold
Call Hold enables you to put an on-going conversation on hold and call another person, or receive a call from
another person. You can retrieve the call you put on hold after the conversation with the other party has ended. You
can also retrieve the call you put on hold in the middle of the conversation with the other party.
Call Hold is also used in the following features:
• Retrieve Held Call
• Make a Second Call
• Call Toggle
• Call Transfer - Attended and Blind
Configuring Call Hold
To use this feature, make sure the
Matrix SARVAM UMG System Manual

Virtual User Features

Code".
"Virtual User"
"Configuring Virtual User
"Pre-requisites"
in License Management.
are fulfilled.
Table".
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