Hotline - Matrix Telecom SARVAM UMG System Manual

Hotline

The Hotline feature connects the FXS Port user immediately to a particular number, when the user goes OFF-hook.
Users can use Hotline to dial the number they call most frequently.
Let us understand how this feature works with an example,
• A is Sales Manager who frequently dials the number of the B, the Sales Coordinator.
• Instead of dialing B's number each time, A sets Hotline.
• A configures B's number as Hotline Number
• A can also set the Hotline Timer, i.e. the time after which B's number should be dialed out. By default, the
Hotline Timer is set to 5 seconds.
• Whenever A goes Off-hook, SARVAM UMG plays feature tone and waits for the duration of the Hotline
Timer.
• If A does not dial any digit during this Timer, on the expiry of the Timer, SARVAM UMG dials out B's
number.
Allowed-denied number logic is applied for the hotline number.
Configuring Hotline
To use this feature, Hotline must be enabled in the Class of Service of the FXS Port. For instructions, see
Port" under Basic Settings.
How to use Hotline
You can set or cancel Hotline from Jeeves or from the phone connected to the FXS Port.
To set or cancel Hotline from Jeeves,
• Click the Basic Settings link to expand.
• Click the FXS Port link.
• Click the FXS Port Number on which you want to use this feature.
The selected port number window opens.
• On the FXS Port window, click Supplementary Services link to expand.
Matrix SARVAM UMG System Manual
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