Call Transfer-Attendant - Matrix Telecom SARVAM UMG System Manual

Call Transfer-Attendant

Attendant Call Transfer is when you transfer the call to the desired party after consulting the party and or obtaining
their consent for transfer.
This is how Attendant Transfer works:
• A (transferor) is in speech with B. A wants to transfer B's (transferee) call to C (transfer target).
• A dials *1 (Call Hold Virtual access code) to put B on hold and then dials C's number.
• A disconnects while the C's number is ringing or after speech with C.
• B is in speech with C.
Configuring Attendant Transfer
To use this feature, make sure the
How to use Attendant Transfer
• You are in speech with party A.
• Party A wishes to speak to party B.
• Dial *1 to put party A on Hold.
• Dial Party B's Number.
• Party B answers the call. You are in speech with party B.
• Dial *4 or disconnect to transfer the call.
• You are disconnected. Speech is established between party A and party B.
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"Pre-requisites" are fulfilled.
Matrix SARVAM UMG System Manual