1. Manuals
  2. Brands
  3. Matrix Telecom Manuals
  4. Gateway
  5. SARVAM UMG
  6. System manual

Matrix Telecom SARVAM UMG System Manual

Hide thumbs Also See for SARVAM UMG:
1
2
3
Table Of Contents
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310
311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355
356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
395
396
397
398
399
400
401
402
403
404
405
406
407
408
409
410
411
412
413
414
415
416
417
418
419
420
421
422
423
424
425
426
427
428
429
430
431
432
433
434
435
436
437
438
439
440
441
442
443
444
445
446
447
448
449
450
451
452
453
454
455
456
457
458
459
460
461
462
463
464
465
466
467
468
469
470
471
472
473
474
475
476
477
478
479
480
481
482
483
484
485
486
487
488
489
490
491
492
493
494
495
496
497
498
499
500
501
502
503
504
505
506
507
508
509
510
511
512
513
514
515
516
517
518
519
520
521
522
523
524
525
526
527
528
529
530
531
532
533
534
535
536
537
538
539
540
541
542
543
544
545
546
547
548
549
550
551
552
553
554
555
556
557
558
559
560
561
562
563
564
565
566
567
568
569
570
571
572
573
574
575
576
577
578
579
580
581
582
583
584
585
586
587
588
589
590
591
592
593
594
595
596
597
598
599
600
601
602
603
604
605
606
607
608
609
610
611
612
613
614
615
616
617
618
619
620
621
622
623
624
625
626
627
628
629
630
631
632
633
634
635
636
637
638
639
640
641
642
643
644
645
646
647
648
649
650
651
652
653
654
655
656
657
658
659
660
661
662
663
664
665
666
667
668
669
670
671
672
673
674
675
676
677
678
679
680
681
682
683
684
685
686
687
688
689
690
691
692
693
694
695
696
697
698
699
700
701
702
703
704
705
706
707
708
709
710
711
712
713
714
715
716
717
718
719
720
721
722
723
724
725
726
727
728
729
730
731
732
733
734
735
736
737
738
739
740
741
742
743
744
745
746
747
748
749
750
751
752
753
754
755
756
757
758
759
760
Table of Contents

Advertisement

Quick Links

Download this manual
SARVAM UMG
System Manual

Advertisement

Table of Contents
loading

Related Manuals for Matrix Telecom SARVAM UMG

Summary of Contents for Matrix Telecom SARVAM UMG

  • Page 1 SARVAM UMG System Manual...
  • Page 2 SARVAM UMG The Universal Media Gateway System Manual...
  • Page 3 Documentation Disclaimer Matrix Comsec reserves the right to make changes in the design or components of the product as engineering and manufacturing may warrant. Specifications are subject to change without notice. This is a general documentation of the product. The product may not support all the features and facilities described in the documentation.

  • Page 4: Table Of Contents

    Overview................................1 About the Product ............................... 1 Introduction..............................3 Welcome ................................3 About this System Manual ..........................3 Know your SARVAM UMG ..........................6 Introduction ................................. 6 Applications of SARVAM UMG ........................... 8 Hardware Overview ............................14 The Interfaces ..............................15 Before You Start ............................
  • Page 5 Prefix to Domain Name Conversion ........................ 556 License Management ............................558 Call Detail Records (CDR) ..........................574 Certificate Manager ............................582 Features of SARVAM UMG ........................592 Call Hold ................................592 Making a Second Call ............................. 594 Call Toggle ..............................595 Call Transfer-Attended ............................
  • Page 6 Call Progress Tones ............................712 Features at Glance ............................715 System Commands ............................717 Technical Specifications - ETERNITY GENX ....................719 Technical Specifications - SARVAM UMG ..................... 720 How to Make the Telecom Earth ........................728 Packing List ..............................731 Warranty Statement ............................734 Disposal of Products/Components after End-Of-Life ..................

  • Page 7: Overview

    Application License you purchase. To run the ETERNITY GENX as the Unified Communication Server, you need to purchase the SARVAM UCS SME Application license and to run it as the Universal Media Gateway, you need to purchase the SARVAM UMG SME Application license.
  • Page 8 SIP trunk providers and IP-PBX. The system provides high performance and high reliability in a compact, modular design. SARVAM UMG Application ETERNITY GENX Platform The manual henceforth will describe in detail — the application, installation, configuration and features of SARVAM UMG. Matrix SARVAM UMG System Manual...

  • Page 9: Introduction

    CHAPTER 2 Welcome Thank you for choosing our product SARVAM UMG! We hope you will make optimum use of this intelligent, feature-packed multi-port — FXO, FXS, Mobile, BRI, T1E1, SIP — Universal Media Gateway. Please read this document carefully before installing your SARVAM UMG.
  • Page 10 Note: It indicates something that requires your special attention or it reminds you of something you need to do when you are using the SARVAM UMG. Tip: It indicates a helpful hint giving you an alternative way to operate the SARVAM UMG or carry out a procedure more efficiently.
  • Page 11 A port on which a call terminates. Port Using this System Manual, we hope, you will be able to install, operate and make optimum use of SARVAM UMG. However, if you encounter any technical problems, please contact your dealer/reseller or the Matrix Customer Care.

  • Page 12: Know Your Sarvam Umg

    SARVAM UMG provides you the compatibility to work with other systems without any restricted access or implementation. Flexibility and Scalability SARVAM UMG is designed to support both Homogeneous and Hybrid Port cards in its universal slots. The Hybrid cards offer all possible communication interface options to match your communication requirement. Matrix SARVAM UMG System Manual...
  • Page 13 System Debug • Web-based configuration Also refer “Technical Specifications - ETERNITY GENX” “Technical Specifications - SARVAM UMG” for the Technical Specifications. For a complete list of features along with their access codes, see “Features at Glance”. Easy Installation and Operation The universal slot architecture of ETERNITY GENX allows easy installation and removal of cards.

  • Page 14: Applications Of Sarvam Umg

    Applications of SARVAM UMG The Matrix SARVAM UMG can be deployed in small to large enterprises and institutions: manufacturing units, corporate offices, banking and financial institutions, software firms, shopping malls, hospitals, hotels-motels, call centers and in institutions. Illustrated in the following are various scenarios where the SARVAM UMG finds its application.
  • Page 15 PSTN ISDN BRI FXS/FXO T1E1 PRI SARVAM UMG Mobile Server Agents Universal Gateway for Call Centres PSTN ISDN BRI T1/E1/PRI FXS/FXO SARVAM UMG Mobile Universal Gateway for TDM PBX Matrix SARVAM UMG System Manual...
  • Page 16 PSTN ITSP/ Cloud IP PBX Mobile SARVAM UMG Universal Gateway for Calling Card Applications BRANCH OFFICE HEAD OFFICE SARVAM UMG PSTN IP-PBX Mobile Universal Gateway for Site to Branch Connectivity Matrix SARVAM UMG System Manual...
  • Page 17 SITE 2 SARVAM UMG SARVAM UMG PSTN PSTN Mobile Mobile Universal Gateway for Site to Site Connectivity ISDN BRI ISDN BRI T1/E1/PRI T1/E1/PRI FXS/FXO FXS/FXO SARVAM UMG SARVAM UMG Universal Gateway for TDM PBX Site-to-Site Connectivity Matrix SARVAM UMG System Manual...
  • Page 18 If connecting to the Public IP Network, • Plug one end of the RJ45 Ethernet cable into the WAN Port of ETERNITY GENX platform when used with SARVAM UMG application and the other end into the Broadband Router/Modem. PSTN ISDN BRI...
  • Page 19 If connecting to a Private Network (Behind a NAT Router), • Plug one end of the RJ45 Ethernet cable into the WAN Port of ETERNITY GENX platform when used with SARVAM UMG application and the other end into the LAN Switch/Hub. PSTN ISDN BRI...

  • Page 20: Hardware Overview

    SLT Card CO Card CO+SLT Card BRI Card T1E1PRI Card GSM/3G/4G Card For an at-a-glance view of the cards available with ETERNITY GENX Platform when used with SARVAM UMG Application, refer “Technical Specifications - SARVAM UMG”. Matrix SARVAM UMG System Manual...

  • Page 21: The Interfaces

    The CO Interface The CO Interface enables the SARVAM UMG to be connected to the POTS Network. The POTS Networks across the world support various standards and differ in features. For example, some networks support Caller ID Presentation using DTMF signaling, while some support Caller ID Presentation using FSK signaling;...
  • Page 22 Depending on the requirement, each BRI Port can be configured in the TE/NT mode. It is possible to feed power from the SARVAM UMG to the terminal equipment connected to the SARVAM UMG (on its BRI port configured as NT).
  • Page 23 Voice Mail Subscription for SIP Trunks. SIP Trunks The SARVAM UMG application supports a maximum of 250 SIP Trunks, allowing you to subscribe to as many as 250 different Internet Telephony Service Providers (ITSP). You can connect SARVAM UMG application to the IP network, which may be Public Internet.
  • Page 24 Programmable Loop Current. • Fax machine connectivity. Computer You can connect SARVAM UMG to a standalone computer or to a LAN Switch over the Ethernet Port of the SARVAM UMG. PC connectivity is required to: • access the web-based configuration tool Jeeves.

  • Page 25: Before You Start

    The cables or trunk lines to/from the Public Telephone Exchange terminate on the line side and cross connections (jumpers) run to the ETERNITY GENX side of the MDF. From those terminals, a multi-core cable runs from a second set of terminals into the ETERNITY GENX. Matrix SARVAM UMG System Manual...
  • Page 26 The MDF enclosure should be designed so as to prevent access to live parts by unqualified persons and should be free of exposed sharp edges. • The MDF enclosure should be protected from insects and rodents. Matrix SARVAM UMG System Manual...
  • Page 27 • Arrange for a separate power point and switch, close to the system. • Power supply for the system must be separate from other heavy electrical loads like Air-conditioners, heaters, welding machines, electrical motors, etc. Matrix SARVAM UMG System Manual...
  • Page 28 For this, you are recommended to use the Primary Protection Module (PPM4) supplied by Matrix. • A typical connection between the ETERNITY GENX and the MDF is illustrated in the figure below. Matrix SARVAM UMG System Manual...
  • Page 29 (general 150V), the gas in the device begins to conduct and connects the terminals with the earth terminal. Heavy voltage passes to the earth instead of entering the system, thereby protecting the system. Matrix SARVAM UMG System Manual...
  • Page 30 To do so, strip off about half a centimeter of the insulation of the wire ends of the first pair of CO Trunk you want to connect to the PPM4. Push back the (orange-color) levers of the connector of port P1, using a blunt pin or a small flat screw driver or your thumbnail. Matrix SARVAM UMG System Manual...
  • Page 31 Color Blue and White Orange and White Green and White Brown and White Replace the cover of the PPM4 by pressing back the snap fits on both sides. Mount the PPM, if not done already. Matrix SARVAM UMG System Manual...

  • Page 32: Protecting Eternity Genx Platform And Yourself

    The ETERNITY GENX does not work in isolation from the environment. Power is fed to the system for functioning of the system. Being an ETERNITY GENX platform with SARVAM UMG application, it the interfaces for various types of trunk lines and extensions. So there are chances of heavy voltages entering the system through these interfaces.
  • Page 33 • Ensure that a proper electrical earth and a telecom earth are in place for the safety of people and the system. Telecom earth is a dedicated earth for the ETERNITY GENX/any other telecom equipment. Matrix SARVAM UMG System Manual...
  • Page 34 Unplug this product from the wall outlet and refer servicing to a qualified service person under the following conditions: • When the power supply cord or plug is damaged or frayed. • If liquid has been spilled into the product. Matrix SARVAM UMG System Manual...
  • Page 35 Do not place magnetic storage media near the product. • People carrying medical implants like cardiac pacemakers are advised to maintain appropriate distance from the system. They are also advised to avoid being in the vicinity of the product for a long time. Matrix SARVAM UMG System Manual...

  • Page 36: Installing Eternity Genx

    “License Management”. Firmware Version V1R4 and later The Matrix ETERNITY GENX is shipped factory fitted with the Power supply card, the CPU Card in their respective fixed slots (refer the section “Know your SARVAM UMG”). Matrix SARVAM UMG System Manual...
  • Page 37 Mounting Template for drilling holes at appropriate places on the wall. Make sure the system orientation is horizontal. When installing the system in a rack, allow adequate space between the system and other units for air circulation. Make sure the system orientation is horizontal. Matrix SARVAM UMG System Manual...
  • Page 38 When the card is firmly seated in the connector, push down the levers on the card mounting bracket and secure the card with the screw provided. Tighten the screws on either side of the bracket. Matrix SARVAM UMG System Manual...
  • Page 39 Lead the cables neatly and tangle-free into the MDF. After you have completed inserting and connecting the cards, power ON the system and observe the Reset cycle and the LED pattern of each card, where applicable. Matrix SARVAM UMG System Manual...

  • Page 40: The Power Supply Card

    Insert the Power Supply card into the guide rails of the first slot on the extreme left, designated for the Power Supply Card. Make sure that the card is inserted deep enough to make perfect contact with the connectors on the motherboard at the backplane. Matrix SARVAM UMG System Manual...
  • Page 41 FCBC manufacturers: Color Signal Symbol +48VDC Black Green Earth It is recommended that you measure the voltage before connecting the power cable to the power supply card. Ensure that the earth is connected. Matrix SARVAM UMG System Manual...
  • Page 42 (typically set to 50.4 volts), FCBC goes from float mode to charge mode. The change over from mains to battery and vice-versa is automatic. The advantage of using an FCBC is that batteries get charged faster, since the batteries are charged with higher current initially. Matrix SARVAM UMG System Manual...
  • Page 43 This is with respect to 24V | 28Ah Battery. The Power Supply unit can prove hazardous due to high voltage power it carries. Make sure you get it serviced by a trained service person only. Matrix SARVAM UMG System Manual...

  • Page 44: The Cpu Card

    The CPU Card The ETERNITY GENX CPU Card hosts the SARVAM UMG Application. It supports two NX DBM VOCODER64 modules. The module NX DBM VOCODER64 is optional and can be purchased separately. This card manages the entire system and controls all other slave cards (SLT, CO, CO+SLT, BRI, T1E1, GSM etc.).
  • Page 45 During the Demo period, the number of Vocoder channels supported will be equal to the total number of channels available in the Vocoder module/s installed in the System. If the Demo period is paused or gets expired, then the number of Vocoder channels sup- ported would be as per the license you purchase. Matrix SARVAM UMG System Manual...
  • Page 46 The pendrive supports FAT32 file format. It contains the SARVAM UMG Application. Do not remove the pendrive. When you select the SARVAM UMG SME Application, the system fetches the application from the pendrive. External USB Port (Device Port) 3.0 This is provided for future use.
  • Page 47 Place the card carefully on a table with some packing underneath it. Avoid any physical contact with the PCB part of the card as this could cause Electrostatic discharge (ESD) and may damage the hardware. • The NX DBM VOCODER64 Module is to be mounted on the CPU board. Matrix SARVAM UMG System Manual...
  • Page 48 Locate the PCI Connector and PCI Latch on the mainboard. • Carefully hold the NX DBM VOCODER64 Module from the edges. Make sure you do not touch the PCB area. • Insert the NX DBM VOCODER64 Module into the PCI Connector socket. Matrix SARVAM UMG System Manual...
  • Page 49 PCB area of the module except the yellow line provided for grounding at the front end of the module. Do not apply excessive pressure. Removing the VOCODER Module • Locate the NX DBM VOCODER64 Module you want to remove from the CPU Card. NX DBM VOCODER64 Module Matrix SARVAM UMG System Manual...
  • Page 50 • Press both the latches together. Make sure you support the base of the latches from behind with your thumbs. • Firmly hold the module and ease it out of the PCI connector carefully. Matrix SARVAM UMG System Manual...

  • Page 51: The Co Card

    Put on an electrostatic- discharge preventive wrist strap/belt and use a grounding mat. Unpack the CO card and check the package contents. Matrix SARVAM UMG System Manual...
  • Page 52 Orange - (Orange & White) Green - (Green & White) Brown - (Brown & White) RJ45- Blue - (Blue & White) Orange - (Orange & White) Green - (Green & White) Brown - (Brown & White) Matrix SARVAM UMG System Manual...
  • Page 53 Orange - (O range & White) Green - (Green & White) Brown - (Brown & White) RJ45-5 Blue - (Blue & White) Orange - (Orange & Whit e) RJ45- Blue - (Blue & White) Orange - (O range & White) Matrix SARVAM UMG System Manual...
  • Page 54 Krone Connector. Refer the topics “The Main Distribution Frame (MDF)” “Terminating Trunk and Extension Cables on MDF”. Repeat these steps to install other CO cards, if applicable. Matrix SARVAM UMG System Manual...

  • Page 55: The Bri Card

    GENX via the NT1 device. Here, the ETERNITY GENX is the Terminal Equipment, so the BRI Port must be programmed to work in the TE mode. When an ISDN Phone is to be connected to the BRI port of ETERNITY GENX, the BRI port must be programmed to work in NT mode. Matrix SARVAM UMG System Manual...
  • Page 56 A maximum of 8 ISDN equipment can be connected on a single BRI Bus line in a Point-to-Multipoint configuration. Further, two configurations are possible in a Point-to-Multipoint configuration: Short Passive Bus Configuration Extended Passive Bus Configuration Matrix SARVAM UMG System Manual...
  • Page 57 Only two simultaneous speech paths can be established, as BRI supports 2 voice channels only. • This configuration is useful on the smaller premises, where a single BRI line and multiple ISDN devices are used. Matrix SARVAM UMG System Manual...
  • Page 58 Unpack the BRI card and check the package contents. Select any free (empty) slot from the universal slots. Unscrew and remove the filler bracket of the empty slot. Do not discard the filler bracket! Preserve it for future use! Matrix SARVAM UMG System Manual...
  • Page 59 100 Termination is required on the last Terminal connected on the S0 bus to terminate calls properly. BRI Line ISDN Network 100 BRI TE BRI TE BRI TE Other ISDN Other ISDN Equipment Equipment ETERNITY GENX In a Point-to-Multipoint configuration, 100 termination can be provided on either of the following: Matrix SARVAM UMG System Manual...
  • Page 60 100 termination resister can be connected between TX and RX, between pin number 3-4 and 5-6 in the RJ45 connector as illustrated below. RJ45 Connector on Bus Bar at the Last TE ISDN Equipment Tx 3 100 Rx 4 Rx 5 100 Tx 6 Matrix SARVAM UMG System Manual...
  • Page 61 Module 1 (M1) Module 2 (M2) BRI Port 1 BRI Port 2 BRI Port 3 BRI Port 4 Function Jumper Jumper Jumper Jumper Position Position Position Position To feed power on Tx and Rx wires (Phantom Power) Matrix SARVAM UMG System Manual...
  • Page 62 ISDN service provider. Refer the configuration and pinout details given below for guidance. Configuration details of the U interface (RJ-45) at NT1 Pin Number Pin Details Configuration details of the S/T interface (RJ-45) on NT1 Pin Number Pin Details Matrix SARVAM UMG System Manual...
  • Page 63 Power BRI port U-Interface S/T Interface (2-wire) (4-wire) If you have completed all other installation tasks, you may turn ON the system and observe the Reset Cycle and the LED pattern of the BRI Card. Matrix SARVAM UMG System Manual...
  • Page 64 LED will be turned OFF. It will remain OFF until the next com- mand is received. When the next command is received it will be turned Green/Red ON again. This process continues. Same as above note. Matrix SARVAM UMG System Manual...

  • Page 65: The Mobile Card

    ETERNITY GE Card GSM4 has a single antenna for the four ports. A splitter connects all the four ports on the card into a single antenna. An antenna cable is also provided, giving you the flexibility to move the antenna to another position (in case of weak signal). Matrix SARVAM UMG System Manual...
  • Page 66 The power supply should be turned off, and you must be wearing an electrostatic discharge preventive wrist strap and a have a grounding mat, before you begin handling the card. Unpack the Mobile card and verify the package contents. ETERNITY GE Card GSM4/ GSM4 3G without SIM Hot-swap Matrix SARVAM UMG System Manual...
  • Page 67 Each time the Mobile Port sends a request, such as Registration Request, the system waits for the duration of the Network Response Timer. This Timer signifies the time for which the Mobile Port waits for a response from the Mobile network. It is fixed as 150 seconds for all Mobile ports. Matrix SARVAM UMG System Manual...
  • Page 68 SIM size, contact your respective Service Provider for assistance. Repeat the same steps to insert another SIM Card. You can insert multiple SIM cards of the same GSM service provider or of different service providers. Matrix SARVAM UMG System Manual...
  • Page 69 OFF-200ms ON-1600ms OFF- SIM PIN faulty Orange 200ms ON-200ms OFF-200ms ON-200ms OFF-200ms ON-2000ms OFF (3 blinks) SIM Absent Orange 200ms ON-200ms OFF-200ms ON-2400ms OFF (2 blinks) Network Link Down Orange 200ms ON-2800ms OFF (Absence of GSM Network) Matrix SARVAM UMG System Manual...

  • Page 70: The T1E1Pri Card

    Unpack the T1E1PRI card and check the package contents. Select any free (empty) slot from the universal slots. Unscrew and remove the filler bracket of the empty slot. Do not discard the filler bracket. Matrix SARVAM UMG System Manual...
  • Page 71 Plug in one end of the RJ45 cable supplied with the card into the card's connector. Plug the other end of the RJ45 cable into the Network Termination Unit. Refer the following pin details for connecting the Network Termination Unit with the ETERNITY GENX. Matrix SARVAM UMG System Manual...
  • Page 72 Pin details of ETERNITY GENX T1E1PR1 Port The T1E1PRI Port of the ETERNITY GENX terminates in an 8-pin RJ45, female connector and is wired according to the table below. Tx1 (Ring) Tx2 (Tip) Rx2 (Tip) Rx1 (Ring) Matrix SARVAM UMG System Manual...
  • Page 73 LED1 Pattern: Port Status Color Cadence Layer 1 established successfully GREEN Continuous ON CRC4 Alarm GREEN 100ms ON-100 ms OFF MFA Alarm 100ms ON-100 ms OFF BFA Alarm 500ms ON-500 ms OFF LOS Alarm Continuous ON Matrix SARVAM UMG System Manual...
  • Page 74 Layer 1 established successfully GREEN Continuous ON RAI or LOS Alarm Continuous ON 2. Port Disable Mode LED1 Pattern: Port Status Color Cadence Port Disable Continuous ON LED2 Pattern: Port Status Color Cadence Port Disabled Matrix SARVAM UMG System Manual...

  • Page 75: The Single Line Telephone Card

    LED will be turned OFF. It will remain OFF until the next com- mand is received. When the next command is received it will be turned Green/Red ON again. This process continues. Same as above note. Installing Single Line Telephones Matrix SARVAM UMG System Manual...
  • Page 76 Use SLTs equipped with a 'Flash' key, as several of the features and facilities of the SARVAM UMG require you to press Flash. If any of the SLTs you have selected does not have a Flash key, tap the Hook switch of the phone to dial Flash.
  • Page 77 Green - (Green & White) Brown - (Brown & White) RJ45-6 Blue - (Blue & White) Orange - (Orange & White) Green - (Green & White) Brown - (Brown & White) ETERNITY GE Card SLT16 Matrix SARVAM UMG System Manual...
  • Page 78 ETERNITY GE Card SLT8 Matrix SARVAM UMG System Manual...
  • Page 79 RJ45 connectors on the card. • When you plug the RJ11 connector of SLT into an RJ45 connector on the SLT card, the SLT will be connected on the first port on the connector. Matrix SARVAM UMG System Manual...

  • Page 80: Starting Up Eternity Genx

    The functioning of the LEDs of the system and the various cards and their meaning are summarized at the end of the installation instructions for each Card Type. Refer to the LED Patterns described for each Card Type to verify if the system is operating properly and locate faults, where they occur. Matrix SARVAM UMG System Manual...

  • Page 81: Configuring Eternity Genx

    Internet Explorer 7 or later or Mozilla Firefox 3.5.1 or later, must be installed on the If the computer for accessing Jeeves is connected in a LAN Switch and the WAN Port of SARVAM UMG is connected behind a NAT router, make sure that both the LAN and WAN connections are in different Subnet Masks.
  • Page 82 Application Selection enables you to select the application you wish to run on the ETERNITY GENX platform. You may select — SARVAM UCS SME or SARVAM UMG. License Information displays the License key along with the License details of the applications.
  • Page 83 If you have not purchased the license and you wish to use the features on trial basis, you can use the Demo Provision. Demo Provision enables you to use the SARVAM UMG application, free of cost for a period of 60 days.
  • Page 84 • If you do not have the license for the SARVAM UMG Application and you do not start the Demo Period, the system will disconnect all the connected calls from any port after 60 seconds. License Information License Information displays the License key along with the License details of the applications. Whenever you want to activate license for any software application, you can check the current license key from here.
  • Page 85 In Upgrade Firmware from PC, click the Browse button to reach the location on the local disk where the firmware files are stored in your PC. Make sure that the file is a zip file with .zip extension. • After selecting the required firmware zip file from the PC, click the Upgrade button. Matrix SARVAM UMG System Manual...
  • Page 86 In Syslog Server IP Address, enter the remote Syslog Server IP Address. Default: Blank. In Syslog Server Port, enter the port number. The range of the server port is 514, 1024 to 65535. Default: 514. Matrix SARVAM UMG System Manual...

  • Page 87: Configuring Sarvam Umg

    Click the Login button. Before you start configuring the system, if you wish to view or download the SARVAM UMG Quick Start/ SARVAM UMG User Card or other product related documents, you can click or scan the QR Code present on the login page of Jeeves.
  • Page 88 As this password is meant for restricting access to the SE mode, we strongly recommend you to: • Keep the password secret. • Select a complex password that cannot be easily guessed. • Change the password regularly. See “Login Password” for instructions. On successful login, the Home page of Jeeves opens. Matrix SARVAM UMG System Manual...
  • Page 89 Status allows you to view the system details and the status of all the ports. If you have not activated the license for SARVAM UMG Application, you may do so through the online process. For details, refer “How to activate your...

  • Page 90: Basic Settings

    Basic Settings CHAPTER 8 The Basic Settings lets you configure the basic parameters of SARVAM UMG. Configuring these, you will be able to operate the system efficiently. To configure Basic Settings, • Click the Basic Settings link to expand. The links to the different basic parameters appear on the left navigation bar.

  • Page 91: Region

    Region • In Region, select the name of the country where SARVAM UMG is installed. Default: India. When you change Region, an alert message will appear on the screen “Changing Region shall assign default values to all parameters of the system. Do you want to continue?” Click OK. All country specific parameters will be assigned default values.
  • Page 92 “Call Progress Tones”. • To match the call progress tone of the country where SARVAM UMG is installed, select the Country accordingly. Default: India Ring Type • SARVAM UMG automatically sets the Ring Type according to the Region you select. You can change the Ring Type as per your requirement.
  • Page 93 Cadence of each Ring Type, and the countries where each Ring Type is supported. • Note the Ring Type number that you wish to assign. • Close the window to return to the Region page. • In Ring Type, select the desired Ring Type number. Matrix SARVAM UMG System Manual...
  • Page 94 Message Wait Notification type as Ring on the FXS Port, a Short, Fast ring is played to indicate the arrival of a new message. If required, you may change the Message Wait Ring Type. Default: 16 for all Regions. • To configure the Message Wait Ring Type, click Settings Matrix SARVAM UMG System Manual...
  • Page 95 Country Code • SARVAM UMG automatically sets the Country Code according to the Region you select. You can change the Country Code as per your requirement. Default: 91 (India). If you have kept Remove Country Code from CLI received check box enabled in the System Parameters, the system will remove the Country Code configured here from the CLI received on the source port.

  • Page 96: Network

    Network SARVAM UMG may be installed typically, in a Public IP Network or in a Private network, behind a NAT Router. When SARVAM UMG is installed in a Public IP Network, • the WAN Port of SARVAM UMG is connected to a Broadband Router/Modem.
  • Page 97 In Subnet Mask, the current Subnet Mask of the LAN Port is displayed. Default: 255.255.255.000 If required, you may change the LAN Port IP Address and Subnet Mask. When your SARVAM UMG is installed in a Private Network, make sure the LAN Port and the WAN Port are connected in different subnets.
  • Page 98 In IP Address, enter the IP Address you obtained from your Network Administrator for the WAN Port of SARVAM UMG. Make sure that the IP Address does not conflict with that of any other device on the LAN. Default: 192.168.1.100 •...
  • Page 99 IP address in the Dynamic DNS server. When the WAN Port of SARVAM UMG is assigned a dynamic IP, its new IP Address needs to be updated regularly with the various devices or networks which utilise the WAN Port settings to function. Dynamic DNS resolves this by mapping a domain name to the WAN Port IP Address, which SARVAM UMG can update in the Dynamic DNS Server.
  • Page 100 Select the VLAN/CoS check box to enable VLAN ID tagging on all packets generated by the system. Default: Disabled. • Enter the VLAN ID that you have assigned to the VLAN in which the SARVAM UMG is connected. Valid range is 0 to 4094. Default: 1. •...
  • Page 101 When you restore the default LAN IP Address (192.168.2.100) by changing the Jumper position, a few other parameters will also be set to default. See “Restoring Default Settings by changing the Jumper Position” for details. Matrix SARVAM UMG System Manual...

  • Page 102: Fxs Port

    FXS Port SARVAM UMG supports FXS Ports to which you can connect a Gateway or any standard telephone instrument. To configure the parameters of the FXS Port, • Click the Basic Settings link to expand. • Click the FXS Port link.
  • Page 103 SLT software ports. For example: if you have inserted the SLT8 Card in Slot number 02 of SARVAM UMG, the system will assign the hardware slot 02 and port numbers 01-08 to the SLT Software Ports from 001 to 008 respectively.
  • Page 104 Select the appropriate CLI Type, according to the CLI Type supported by the telephone instrument/ Gateway connected to the FXS Port. SARVAM UMG supports three signaling protocols for CLI on the FXS Port — DTMF, FSK V.23 and FSK BellCore. Default: FSK V.23 •...
  • Page 105 Set the duration of the Flash Timer. This is the time for which Flash will be detected on the FXS Port. SARVAM UMG uses this event to activate various features — Call Hold, Call Transfer, etc. Valid range is 100 to 900 msec. Default: 600 msec.
  • Page 106 • In Use Automatic Number Translation Table, select the ANT Table number you have configured for the Calling Numbers. Default: Table 5. If you have not configured the Automatic Number Translation Table, • Click Settings Matrix SARVAM UMG System Manual...
  • Page 107 “Automatic Number Translation (ANT)” to configure the ANT Table. • Click Submit to save the ANT Table and close the window. • Return to ANT parameter and assign the ANT Table you configured. • Click Submit. Matrix SARVAM UMG System Manual...
  • Page 108 Read further for instructions on selecting and configuring each of these destination port determination methods. If the destination number to be dialed out is an IP Address, SARVAM UMG will not check the Destination Port Determination Method. Instead, it will route the call using the SIP Trunk / Group programmed for IP Dialing.
  • Page 109 • Click Settings The Destination Port/Group for FXS Port window opens. The default Routing Group and Fallback Routing Groups appear. • If you wish to change the default Routing Group options, click Edit Matrix SARVAM UMG System Manual...
  • Page 110 Received Called Party. Default: Received Calling Party. CLI to be sent on Destination Port is applicable when FXS Port/Group is determined as the Destination Port. • Create the Routing Group. • To create a group of sequential FXS Ports as members, Matrix SARVAM UMG System Manual...
  • Page 111 FXS Port. Default: Ascending. • To create a group of not-sequential FXS Ports as members, • Select a FXS Group. • Select FXS Group number. Default:1. • Click Settings Matrix SARVAM UMG System Manual...
  • Page 112 Similarly, you can create a group of sequential and not-sequential FXO Ports, Mobile Ports and SIP Trunks. • To create a routing group of sequential BRI Channels as members, • Select the BRI Port Number. Default: 1. Matrix SARVAM UMG System Manual...
  • Page 113 Default: Ascending. • To create a group of not-sequential BRI Channels as members, • Select BRI Group. • Select a BRI Group number. Default:1. • Click Settings Matrix SARVAM UMG System Manual...
  • Page 114 Create the BRI Group. For detailed instructions on creating groups, see the topic “Group” under Advanced Settings. • Similarly, you can create a group of sequential and not-sequential T1E1 Ports. • You may create the Fallback Routing Group. • To do this, Matrix SARVAM UMG System Manual...
  • Page 115 (called party number) dialed by the caller. You must configure the called party numbers in the Destination Number Based Table. SARVAM UMG will match the called party number dialed by the caller with the entries of this table. If a match is found for the number in the table, the call is routed to the destination.
  • Page 116 “Wildcard Characters”) in this field. Valid characters are 0 to 9, *, #, X, T, Comma [,], Hyphen [-], Caret [^]. Default: Blank. Wildcard Characters SARVAM UMG supports following characters. Character Description X (letter X) X represents any single digit from 0 to 9.
  • Page 117 Select Ascending to start hunting from the first to the last member FXS Port. Select Descending to start hunting from the last to the first member FXS Port. Default: Ascending. • To create a group of not-sequential FXS Ports as members, Matrix SARVAM UMG System Manual...
  • Page 118 Select a FXS Group. • Select FXS Group number. Default:1. • Click Settings The FXS Port - Groups window opens. • Create the FXS Group. For detailed instructions on creating groups, see the topic “Group” under Advanced Settings. Matrix SARVAM UMG System Manual...
  • Page 119 Select Ascending to start hunting from the first to the last member channel. Select Descending to start hunting from the last to the first member channel. Default: Ascending. • To create a group of not-sequential BRI Channels as members, Matrix SARVAM UMG System Manual...
  • Page 120 The BRI Port - Groups window opens. • Create the BRI Group. For detailed instructions on creating groups, see the topic “Group” under Advanced Settings. • Similarly, you can create a group of sequential and not-sequential T1E1 Ports. Matrix SARVAM UMG System Manual...
  • Page 121 Testing enter the desired number to know which entry would be selected for routing. • The table can have a maximum of 300 entries. In the case of T1E1 and BRI Ports, the table can have a maximum of 250 entries. Matrix SARVAM UMG System Manual...
  • Page 122 • To add a new entry, click Add. • The Add Entry window opens. • Create the Routing Group and Fallback Routing Group as per your requirement. Matrix SARVAM UMG System Manual...
  • Page 123 Denied Numbers List: This list contains the numbers that are to be restricted from being dialed out from the FXS Port. When Allowed-Denied Logic is enabled on a source port, for each number dialed from the port, SARVAM UMG uses the best-match-found logic to compare the dialed number with the Allowed Number list and the Denied Number list.
  • Page 124 Click Submit to save the Denied Number List and close the window. Dial Plan SARVAM UMG supports 8 Dial Plans with total 64 entries in each table. The Dial Plan contains a series of digits and/or wildcard characters. When a user dials a number, it is compared with the Destination Number configured in the Dial Plan. If a match is...
  • Page 125 Set the duration of the First Digit Wait Timer. This is the time in seconds for the which the system will wait for the user to dial the destination number. Valid range is 01 to 99 seconds. Default: 7 seconds. Matrix SARVAM UMG System Manual...
  • Page 126 Valid range is 01 to 24 digits. Default: 24 digits. When the user dials a number, the system will match it with the above end-of-dialing indications and accept the one that matches first. Matrix SARVAM UMG System Manual...
  • Page 127 Select the Subscriber Type for SARVAM UMG. When SARVAM UMG is interfaced with a Service Provider — ITSP, the Matrix ETERNITY IP-PBX, or any other System— you can access the supplementary features supported by the Service Provider as well as the features of the SARVAM UMG.
  • Page 128 In AC Impedance, select the appropriate impedance according to the AC Impedance supported by the device connected to the FXS Port of SARVAM UMG. The device may be a phone or a PBX. You may select — 600 900 350  + (1000  || 0.21 µF), 220  + (820  || 120 nF) or 270  + (750 ...
  • Page 129 If you have completed the configuration of FXS-1, click Submit to save settings. 12. Class of Service (CoS) defines the set of features of SARVAM UMG that the phone connected to the FXS Port is to be allowed access to.
  • Page 130 If you want to copy the settings To all the ports, select the All check box. • Click the OK button. • Once you have copied the settings, you can again edit the specific parameters of the FXS Port you copied the settings to. Matrix SARVAM UMG System Manual...

  • Page 131: Fxo Port

    Parameters. • Hardware Slot-Port: The SARVAM UMG can automatically detect and assign the Hardware Slot and Port numbers to the FXO software ports. However, if required you may change the Hardware Slot and Port assigned to the FXO software port. In this case, enter the desired Hardware Slot and Port number.
  • Page 132 Hardware slot is the number of the universal slot of SARVAM UMG in which the CO Card is inserted. Range of slot number is 1-12. Port is the number of CO (FXO) hardware port on the card to which the CO line is connected.
  • Page 133 01 to 99 seconds. Default: 2 seconds. • If you select Battery Reversal, SARVAM UMG will consider the call as matured only if reversal of polarity is detected on the FXO Port. Pseudo Answer Supervision Timer will not be applicable in this case.
  • Page 134 • Set the duration of the Flash Timer. This is the time for which Flash will be generated on the FXO Port. SARVAM UMG uses this event to activate various features — Call Hold, Call Transfer, etc. Default: 600 msec.
  • Page 135 To Route all Incoming calls (with CLI), you may select from any of the following methods. • without any Destination Number • to the Fixed Destination Number • on the basis of Calling Party Number • after Answering the Call and Collecting the Digits Default: without any Destination Number Matrix SARVAM UMG System Manual...
  • Page 136 If the destination number to be dialed out is an IP Address, SARVAM UMG will not check the Destination Port Determination Method. Instead, it will route the call using the SIP Trunk / Group programmed for IP Dialing. (To know more, see the feature description “IP...
  • Page 137 Calling Party Number Based Table. Whenever there is an incoming call on the FXO Port, SARVAM UMG will match the Calling Party Number with the entries of the Calling Party Number Based Table. If a match is found, the call will be routed to the destination number configured for that Calling Party Number.
  • Page 138 In the If no match found in the Calling Party Number Table, route calls box, you may select either to the Fixed Destination Number or after Answering the Call and Collecting the Digits. Default: after Answering the Call and Collecting the Digits. Matrix SARVAM UMG System Manual...
  • Page 139 If you want to enable PIN Authentication on the FXO Port, select the Prompt caller to enter PIN check box. If you enable this check box, you must also configure the PIN Authentication Table. To know more about this feature and for detail instructions, see “PIN Authentication” under Advanced Settings. Matrix SARVAM UMG System Manual...
  • Page 140 • SARVAM UMG supports 8 Dial Plans with total 64 entries in each table. When a user dials a number, it is compared with the Destination Number configured in the Dial Plan. If a match is found, the system routes the call immediately without waiting for End of Dialing and if a match is not found, the system will wait for the End of Dialing and then route the call as per the Destination Port Selection method configured.
  • Page 141 Calling Party Number Default: Fixed If the destination number to be dialed out is an IP Address, SARVAM UMG will not check the Destination Port Determination Method. Instead, it will route the call using the SIP Trunk / Group programmed for IP Dialing.
  • Page 142 In Select Destination Port for routing calls, select Fixed option. • Click Settings The Destination Port/Group for FXO Port window opens. The default Routing Group and Fallback Routing Groups appear. • If you wish to change the default Routing Group options, click Edit Matrix SARVAM UMG System Manual...
  • Page 143 CLI to be sent on Destination Port is applicable when FXS Port/Group is determined as the Destination Port. • Create the Routing Group. • To create a group of sequential FXS Ports as members, • Select the desired FXS Port numbers as members. Default:1. Matrix SARVAM UMG System Manual...
  • Page 144 FXS Port. Default: Ascending. • To create a group of not-sequential FXS Ports as members, • Select a FXS Group. • Select FXS Group number. Default:1. • Click Settings Matrix SARVAM UMG System Manual...
  • Page 145 Similarly, you can create a group of sequential and not-sequential FXO Ports, Mobile Ports and SIP Trunks. • To create a routing group of sequential BRI Channels as members, • Select the BRI Port Number. Default: 1. Matrix SARVAM UMG System Manual...
  • Page 146 Select Ascending to start hunting from the first to the last member channel. Select Descending to start hunting from the last to the first member channel. Default: Ascending. • To create a group of not-sequential BRI Channels as members, • Select BRI Group. • Select a BRI Group number. Default:1. Matrix SARVAM UMG System Manual...
  • Page 147 Create the BRI Group. For detailed instructions on creating groups, see the topic “Group” under Advanced Settings. • Similarly, you can create a group of sequential and not-sequential T1E1 Ports. • You may create the Fallback Routing Group. Matrix SARVAM UMG System Manual...
  • Page 148 (called party number) dialed by the caller. You must configure the called party numbers in the Destination Number Based Table. SARVAM UMG will match the called party number dialed by the caller with the entries of this table. If a match is found for the number in the table, the call is routed to the destination.
  • Page 149 “Wildcard Characters”) in this field. Valid characters are 0 to 9, *, #, X, T, Comma [,], Hyphen [-], Caret [^]. Default: Blank. Wildcard Characters SARVAM UMG supports following characters. Character Description X (letter X) X represents any single digit from 0 to 9.
  • Page 150 Select Ascending to start hunting from the first to the last member FXS Port. Select Descending to start hunting from the last to the first member FXS Port. Default: Ascending. • To create a group of not-sequential FXS Ports as members, Matrix SARVAM UMG System Manual...
  • Page 151 • Select FXS Group number. Default:1. • Click Settings • The FXS Port - Groups window opens. • Create the FXS Group. For detailed instructions on creating groups, see the topic “Group” under Advanced Settings. Matrix SARVAM UMG System Manual...
  • Page 152 Select Ascending to start hunting from the first to the last member channel. Select Descending to start hunting from the last to the first member channel. Default: Ascending. • To create a group of not-sequential BRI Channels as members, Matrix SARVAM UMG System Manual...
  • Page 153 The BRI Port - Groups window opens. • Create the BRI Group. For detailed instructions on creating groups, see the topic “Group” under Advanced Settings. • Similarly, you can create a group of sequential and not-sequential T1E1 Ports. Matrix SARVAM UMG System Manual...
  • Page 154 (No Match Found). To change the default Routing Group and to create the Fallback Routing Group for the No Match Found numbers entry, Matrix SARVAM UMG System Manual...
  • Page 155 On the basis of Calling Party Number In this method, incoming calls on the FXO Port are routed to a specific port as per the calling party's number. To apply this method, do the following: Matrix SARVAM UMG System Manual...
  • Page 156 Click Settings The FXO Port - Destination Port Determination - Calling Number Based table window opens. • To add a new entry, click Add. The Add Entry window opens. You can add upto 499 entries. Matrix SARVAM UMG System Manual...
  • Page 157 Select the CLI Number to be sent on Destination Port. You can select Received Calling Party or Received Called Party. Default: Received Calling Party. CLI to be sent on Destination Port is applicable when FXS Port/Group is determined as the Destination Port. • Create the Routing Group. Matrix SARVAM UMG System Manual...
  • Page 158 FXS Port. Default: Ascending. • To create a group of not-sequential FXS Ports as members, • Select a FXS Group. • Select FXS Group number. Default:1. Matrix SARVAM UMG System Manual...
  • Page 159 Similarly, you can create a group of sequential and not-sequential FXO Ports, Mobile Ports and SIP Trunks. • To create a routing group of sequential BRI Channels as members, • Select the BRI Port Number. Default: 1. Matrix SARVAM UMG System Manual...
  • Page 160 Default: Ascending. • To create a group of not-sequential BRI Channels as members, • Select BRI Group. • Select a BRI Group number. Default:1. • Click Settings Matrix SARVAM UMG System Manual...
  • Page 161 Create the BRI Group. For detailed instructions on creating groups, see the topic “Group” under Advanced Settings. • Similarly, you can create a group of sequential and not-sequential T1E1 Ports. • You may create the Fallback Routing Group. • To do this, Matrix SARVAM UMG System Manual...
  • Page 162 The Edit Entry window opens. • Create the Routing Group and Fallback Routing Group as per your requirement. • Click Submit and close the window. • Close the window if you have finished adding/editing entries. Matrix SARVAM UMG System Manual...
  • Page 163 FXO Port. When Allowed-Denied Logic is enabled on a source port, for each number dialed from the port, SARVAM UMG uses the best-match-found logic to compare the dialed number with the Allowed Number list and the Denied Number list.
  • Page 164 When a FXO Port is determined as the destination port, the numbers dialed from this port constitute outgoing calls. • Click Handling of Outgoing Calls to expand. • If you do not want to route outgoing calls through this port, select the Block calls through this FXO Port Yes check box. Matrix SARVAM UMG System Manual...
  • Page 165 You may configure the default Automatic Number Translation Table or any other Table. See “Automatic Number Translation (ANT)” to configure the ANT Table. • Click Submit to save the ANT Table and close the window. Matrix SARVAM UMG System Manual...
  • Page 166 In AC Termination Impedance, select the appropriate Impedance of the FXO Port as per the AC Termination Impedance supported by your CO Network. Default: 600  • In CO Termination, select the appropriate line impedance match. This would depend on the region where SARVAM UMG is deployed. Default: None. Matrix SARVAM UMG System Manual...
  • Page 167 • In CO Line Type, select a line type that closely models the line connecting SARVAM UMG to the Central Office. You may select a specific EIA line model (EIA-0 to EIA-7) or a specific wire gauge with it’s length (2000 ft.
  • Page 168 To configure the next FXO Port, click the FXO Port number and follow the same instructions as given earlier. Copy Port Parameters • You can also copy the settings of a FXO Port to another FXO Port using the Copy button. To do this, Matrix SARVAM UMG System Manual...
  • Page 169 If you want to copy the settings To all the ports, select the All check box. • Click the OK button. • Once you have copied the settings, you can again edit the specific parameters of the FXO Port you copied the settings to. Matrix SARVAM UMG System Manual...

  • Page 170: Bri Port - Network

    BRI Port - Network SARVAM UMG supports BRI Ports to which terminal equipments — ISDN Phone, Video Conferencing Unit or a Dialogic Card— can be connected. You must configure the Orientation of the BRI Port as Network. • Click the Basic Settings link to expand.
  • Page 171 Hardware slot is the number of the universal slot of SARVAM UMG in which the BRI Card is inserted. Range of slot number is 1-12. Port is the number of BRI hardware port on the card to which the BRI line is connected.
  • Page 172 • Click Handling of Calls to expand. • Select the method to route calls from the BRI Port. SARVAM UMG provides two options for Handling of Calls: Port Wise and Channel Number Wise. • Port Wise: Select this method to apply the call routing method for the entire port, that is, for all the channels and all called party numbers received.
  • Page 173 Select this check box only if you do not want to route calls through this port. • SARVAM UMG supports 8 Dial Plans with total 64 entries in each table. When a user dials a number, it is compared with the Destination Number configured in the Dial Plan. If a match is found, the system...
  • Page 174 Read the description and follow the instructions for each of these destination port selection methods given below. If the destination number to be dialed out is an IP Address, SARVAM UMG will not check the Destination Port Determination Method. Instead, it will route the call using the SIP Trunk / Group programmed for IP Dialing.
  • Page 175 • Click Settings The Destination Port/Group for BRI Port window opens. The default Routing Group and Fallback Routing Groups appear. • If you wish to change the default Routing Group options, click Edit Matrix SARVAM UMG System Manual...
  • Page 176 Received Called Party. Default: Received Calling Party. CLI to be sent on Destination Port is applicable when FXS Port/Group is determined as the Destination Port. • Create the Routing Group. • To create a group of sequential FXS Ports as members, Matrix SARVAM UMG System Manual...
  • Page 177 FXS Port. Default: Ascending. • To create a group of not-sequential FXS Ports as members, • Select a FXS Group. • Select FXS Group number. Default:1. • Click Settings Matrix SARVAM UMG System Manual...
  • Page 178 Similarly, you can create a group of sequential and not-sequential FXO Ports, Mobile Ports and SIP Trunks. • To create a routing group of sequential BRI Channels as members, • Select the BRI Port Number. Default: 1. Matrix SARVAM UMG System Manual...
  • Page 179 Default: Ascending. • To create a group of not-sequential BRI Channels as members, • Select BRI Group. • Select a BRI Group number. Default:1. • Click Settings Matrix SARVAM UMG System Manual...
  • Page 180 Create the BRI Group. For detailed instructions on creating groups, see the topic “Group” under Advanced Settings. • Similarly, you can create a group of sequential and not-sequential T1E1 Ports. • You may create the Fallback Routing Group. Matrix SARVAM UMG System Manual...
  • Page 181 (called party number) dialed by the caller. You must configure the called party numbers in the Destination Number Based Table. SARVAM UMG will match the called party number dialed by the caller with the entries of this table. If a match is found for the number in the table, the call is routed to the destination.
  • Page 182 “Wildcard Characters”) in this field. Valid characters: 0 to 9, *, #, X, T, Comma [,], Hyphen [-], Caret [^]. Default: Blank. Wildcard Characters SARVAM UMG supports following characters. Character Description X (letter X) X represents any single digit from 0 to 9.
  • Page 183 Select Ascending to start hunting from the first to the last member FXS Port. Select Descending to start hunting from the last to the first member FXS Port. Default: Ascending. • To create a group of not-sequential FXS Ports as members, Matrix SARVAM UMG System Manual...
  • Page 184 • Select FXS Group number. Default:1. • Click Settings • The FXS Port - Groups window opens. • Create the FXS Group. For detailed instructions on creating groups, see the topic “Group” under Advanced Settings. Matrix SARVAM UMG System Manual...
  • Page 185 Select Ascending to start hunting from the first to the last member channel. Select Descending to start hunting from the last to the first member channel. Default: Ascending. • To create a group of not-sequential BRI Channels as members, Matrix SARVAM UMG System Manual...
  • Page 186 The BRI Port - Groups window opens. • Create the BRI Group. For detailed instructions on creating groups, see the topic “Group” under Advanced Settings. • Similarly, you can create a group of sequential and not-sequential T1E1 Ports. Matrix SARVAM UMG System Manual...
  • Page 187 (No Match Found). To change the default Routing Group and to create the Fallback Routing Group for the No Match Found numbers entry, • For the No Match Found entry in the table, click Edit Matrix SARVAM UMG System Manual...
  • Page 188 In this method, incoming calls on the BRI Port are routed to a specific port as per the calling party's number. To apply this method, do the following: • In Select Destination Port for routing calls, select On the basis of Calling Party Number option. Matrix SARVAM UMG System Manual...
  • Page 189 • Click Settings The BRI Port - Destination Port Determination - Calling Number Based table window opens. Matrix SARVAM UMG System Manual...
  • Page 190 Select the CLI Number to be sent on Destination Port. You can select Received Calling Party or Received Called Party. Default: Received Calling Party. CLI to be sent on Destination Port is applicable when FXS Port/Group is determined as the Destination Port. • Create the Routing Group. Matrix SARVAM UMG System Manual...
  • Page 191 FXS Port. Default: Ascending. • To create a group of not-sequential FXS Ports as members, • Select a FXS Group. • Select FXS Group number. Default: 1. Matrix SARVAM UMG System Manual...
  • Page 192 Create the FXS Group. For detailed instructions on creating groups, see the topic “Group” under Advanced Settings. • Similarly, you can create a group of sequential and not-sequential FXO Ports, Mobile Ports and SIP Trunks. Matrix SARVAM UMG System Manual...
  • Page 193 Select Ascending to start hunting from the first to the last member channel. Select Descending to start hunting from the last to the first member channel. Default: Ascending. • To create a group of not-sequential BRI Channels as members, Matrix SARVAM UMG System Manual...
  • Page 194 The BRI Port - Groups window opens. • Create the BRI Group. For detailed instructions on creating groups, see the topic “Group” under Advanced Settings. • Similarly, you can create a group of sequential and not-sequential T1E1 Ports. Matrix SARVAM UMG System Manual...
  • Page 195 (No Match Found). To change the default Routing Group and to create the Fallback Routing Group for the No Match Found numbers entry, Matrix SARVAM UMG System Manual...
  • Page 196 Allowed - Denied Logic You can apply the Allowed-Denied logic on the BRI Port (source port) if you want to allow or restrict the dialing of particular numbers. You can use this feature for Toll Control. Matrix SARVAM UMG System Manual...
  • Page 197 Denied Numbers List: This list contains the numbers that are to be restricted from being dialed out from the BRI Port. When Allowed-Denied Logic is enabled on a source port, for each number dialed from the port, SARVAM UMG uses the best-match-found logic to compare the dialed number with the Allowed Number list and the Denied Number list.
  • Page 198 • Click Submit to save the Denied Number List and close the window. Channel Number Wise To configure Handling of Calls for each channel, • Click the Channel Number Wise check box. • Click Settings Matrix SARVAM UMG System Manual...
  • Page 199 Select this check box only if you do not want to route calls received on this channel. • SARVAM UMG supports 8 Dial Plans with total 64 entries in each table. When a user dials a number, it is compared with the Destination Number configured in the Dial Plan. If a match is found, the system...
  • Page 200 You can also copy the settings of a BRI Channel to another BRI Channel using the Copy button. To do this, • Click the Copy button. The Copy BRI Port Channel based routing parameters from Channel Number window opens. Matrix SARVAM UMG System Manual...
  • Page 201 Close the BRI Port 1 - Call Routing - Channel Number Wise window. Advanced • Click Advanced to expand. • You can apply Automatic Number Translation logic on outgoing calls made from the BRI Port. Matrix SARVAM UMG System Manual...
  • Page 202 “Automatic Number Translation (ANT)” to configure the ANT Table. • Click Submit to save the ANT Table and close the window. • Return to ANT parameter and assign the ANT Table you configured. • Click Submit. Matrix SARVAM UMG System Manual...
  • Page 203 You may configure the default Automatic Number Translation Table - 5 or any other Table. See “Automatic Number Translation (ANT)” to configure the ANT Table. • Click Submit to save the ANT Table and close the window. • Return to ANT parameter and assign the ANT Table you configured. Matrix SARVAM UMG System Manual...
  • Page 204 Default: Enabled. • Select the Send SETUP_ACK with PI check box, if you want the system to send PI (Progress indicator) element in Setup Ack message. Default: Enabled. Matrix SARVAM UMG System Manual...
  • Page 205 If you want to copy the settings To all the ports, select the All check box. • Click the OK button. • Once you have copied the settings, you can again edit the specific parameters of the BRI Port you copied the settings to. Matrix SARVAM UMG System Manual...

  • Page 206: Bri Port - Terminal

    BRI Port - Terminal If you have connected the BRI line from your ISDN Service Provider directly to BRI Port of the SARVAM UMG over the NT1 device or connected the BRI Port to an ISDN System (NT), you must configure the Orientation Type of the port as Terminal.
  • Page 207 Hardware slot is the number of the universal slot of SARVAM UMG in which the BRI Card is inserted. Range of slot number is 1-12. Port is the number of BRI hardware port on the card to which the BRI line is connected.
  • Page 208 Select TEI Negotiation for the BRI Port as Auto or Fixed. Default: Auto. TEI (Terminal Endpoint Identifier) Negotiation mode is used to integrate the SARVAM UMG with a specific ISDN-System. The TEI value programmed for BRI-NT Port should match the TEI value programmed in the Terminal Equipment connected to it.
  • Page 209 Click Handling of Incoming Calls to expand. Select the method to route the incoming calls from the BRI Port. SARVAM UMG provides three options for Handling of Incoming Calls: Port wise, Channel Number wise and MSN/DDINumber wise. Default: Port wise.
  • Page 210 Read further for instructions on selecting and configuring each of these destination number determination methods. If the destination number to be dialed out is an IP Address, SARVAM UMG will not check the Destination Port Determination Method. Instead, it will route the call using the SIP Trunk / Group programmed for IP Dialing.
  • Page 211 In this method, calls received on the BRI Port are routed to a fixed destination number, which is configured for the BRI Port. To apply this method, do the following: • In Route all Incoming calls (with CLI), select to the Fixed Destination Number. Matrix SARVAM UMG System Manual...
  • Page 212 Calling Party Number Based Table. When there is an incoming call on the BRI Port, SARVAM UMG will match the Calling Party Number with the entries of the Calling Party Number Based Table. If a match is found, the call is routed to the destination number configured for that Calling Party Number.
  • Page 213 • to a Fixed Destination Number • on the basis of DDI Number • to the Called Party Number • after Answering the Call and Collecting the Digits Default: to the Called Party Number. Matrix SARVAM UMG System Manual...
  • Page 214 In this method, incoming calls on the BRI Port are routed to specific numbers as per the DDI number received in the SETUP message on the BRI Port. To apply this method, do the following: • In Route all Incoming calls (with CLI), select on the basis of DDI Number. • Click Settings Matrix SARVAM UMG System Manual...
  • Page 215 Route to the Called Party Number In this method, a call received on the BRI Port is routed to a specific number depending upon the called party number received in the SETUP Message on the BRI Port. Matrix SARVAM UMG System Manual...
  • Page 216 In this method, the incoming call is answered and dial tone is played to the caller, allowing the caller to dial the desired number. The number dialed by the caller is considered as the destination number. To apply this method, do the following: Matrix SARVAM UMG System Manual...
  • Page 217 Advanced Settings. • SARVAM UMG supports 8 Dial Plans with total 64 entries in each table. When a user dials a number, it is compared with the Destination Number configured in the Dial Plan. If a match is found, the system...
  • Page 218 When you dial the first digit, the First Digit Wait Timer is stopped and the system loads the Inter Digit Wait Timer. • SARVAM UMG reloads the Inter Digit Wait Timer: • each time you dial a new digit till the termination digit is detected.
  • Page 219 Read the description and follow the instructions for each of these destination port selection methods given below. If the destination number to be dialed out is an IP Address, SARVAM UMG will not check the Destination Port Determination Method. Instead, it will route the call using the SIP Trunk / Group programmed for IP Dialing.
  • Page 220 In Select Destination Port for routing calls, select Fixed option. • Click Settings The Destination Port/Group for BRI Port window opens. The default Routing Group and Fallback Routing Groups appear. • If you wish to change the default Routing Group options, click Edit Matrix SARVAM UMG System Manual...
  • Page 221 Received Called Party. Default: Received Calling Party. CLI to be sent on Destination Port is applicable when FXS Port/Group is determined as the Destination Port. • Create the Routing Group. • To create a group of sequential FXS Ports as members, Matrix SARVAM UMG System Manual...
  • Page 222 FXS Port. Default: Ascending. • To create a group of not-sequential FXS Ports as members, • Select a FXS Group. • Select FXS Group number. Default:1. • Click Settings Matrix SARVAM UMG System Manual...
  • Page 223 Similarly, you can create a group of sequential and not-sequential FXO Ports, Mobile Ports and SIP Trunks. • To create a routing group of sequential BRI Channels as members, • Select the BRI Port Number. Default: 1. Matrix SARVAM UMG System Manual...
  • Page 224 Default: Ascending. • To create a group of not-sequential BRI Channels as members, • Select BRI Group. • Select a BRI Group number. Default:1. • Click Settings Matrix SARVAM UMG System Manual...
  • Page 225 Create the BRI Group. For detailed instructions on creating groups, see the topic “Group” under Advanced Settings. • Similarly, you can create a group of sequential and not-sequential T1E1 Ports. • You may create the Fallback Routing Group. Matrix SARVAM UMG System Manual...
  • Page 226 (called party number) dialed by the caller. You must configure the called party numbers in the Destination Number Based Table. SARVAM UMG will match the called party number dialed by the caller with the entries of this table. If a match is found for the number in the table, the call is routed to the destination.
  • Page 227 “Wildcard Characters”) in this field. Valid characters are 0 to 9, *, #, X, T, Comma [,], Hyphen [-], Caret [^]. Default: Blank. Wildcard Characters SARVAM UMG supports following characters. Character Description X (letter X) X represents any single digit from 0 to 9.
  • Page 228 Select Ascending to start hunting from the first to the last member FXS Port. Select Descending to start hunting from the last to the first member FXS Port. Default: Ascending. • To create a group of not-sequential FXS Ports as members, Matrix SARVAM UMG System Manual...
  • Page 229 • Select FXS Group number. Default:1. • Click Settings • The FXS Port - Groups window opens. • Create the FXS Group. For detailed instructions on creating groups, see the topic “Group” under Advanced Settings. Matrix SARVAM UMG System Manual...
  • Page 230 Select Ascending to start hunting from the first to the last member channel. Select Descending to start hunting from the last to the first member channel. Default: Ascending. • To create a group of not-sequential BRI Channels as members, Matrix SARVAM UMG System Manual...
  • Page 231 The BRI Port - Groups window opens. • Create the BRI Group. For detailed instructions on creating groups, see the topic “Group” under Advanced Settings. • Similarly, you can create a group of sequential and not-sequential T1E1 Ports. Matrix SARVAM UMG System Manual...
  • Page 232 (No Match Found). To change the default Routing Group and to create the Fallback Routing Group for the No Match Found numbers entry, • For the No Match Found entry in the table, click Edit Matrix SARVAM UMG System Manual...
  • Page 233 In this method, incoming calls on the BRI Port are routed to a specific port as per the calling party's number. To apply this method, do the following: • In Select Destination Port for routing calls, select On the basis of Calling Party Number option. Matrix SARVAM UMG System Manual...
  • Page 234 • Click Settings The BRI Port - Destination Port Determination - Calling Number Based table window opens. Matrix SARVAM UMG System Manual...
  • Page 235 Select the CLI Number to be sent on Destination Port. You can select Received Calling Party or Received Called Party. Default: Received Calling Party. CLI to be sent on Destination Port is applicable when FXS Port/Group is determined as the Destination Port. • Create the Routing Group. Matrix SARVAM UMG System Manual...
  • Page 236 FXS Port. Default: Ascending. • To create a group of not-sequential FXS Ports as members, • Select a FXS Group. • Select FXS Group number. Default: 1. Matrix SARVAM UMG System Manual...
  • Page 237 Create the FXS Group. For detailed instructions on creating groups, see the topic “Group” under Advanced Settings. • Similarly, you can create a group of sequential and not-sequential FXO Ports, Mobile Ports and SIP Trunks. Matrix SARVAM UMG System Manual...
  • Page 238 Select Ascending to start hunting from the first to the last member channel. Select Descending to start hunting from the last to the first member channel. Default: Ascending. • To create a group of not-sequential BRI Channels as members, Matrix SARVAM UMG System Manual...
  • Page 239 The BRI Port - Groups window opens. • Create the BRI Group. For detailed instructions on creating groups, see the topic “Group” under Advanced Settings. • Similarly, you can create a group of sequential and not-sequential T1E1 Ports. Matrix SARVAM UMG System Manual...
  • Page 240 (No Match Found). To change the default Routing Group and to create the Fallback Routing Group for the No Match Found numbers entry, Matrix SARVAM UMG System Manual...
  • Page 241 Allowed - Denied Logic You can apply the Allowed-Denied logic on the BRI Port (source port) if you want to allow or restrict the dialing of particular numbers. You can use this feature for Toll Control. Matrix SARVAM UMG System Manual...
  • Page 242 Denied Numbers List: This list contains the numbers that are to be restricted from being dialed out from the BRI Port. When Allowed-Denied Logic is enabled on a source port, for each number dialed from the port, SARVAM UMG uses the best-match-found logic to compare the dialed number with the Allowed Number list and the Denied Number list.
  • Page 243 Click Submit to save the Denied Number List and close the window. Channel Number Wise To configure Handling of Incoming Calls for each channel, • Select the Channel Number Wise check box. • Click Settings Matrix SARVAM UMG System Manual...
  • Page 244 Route all Incoming Calls (without CLI), see “Handling of Incoming Calls”. • Select the destination port for routing calls, see “Destination Port Determination”. • Allowed-Denied Logic, see “Allowed - Denied Logic”. • Handling of Outgoing Calls, see “Handling of Outgoing Calls”. Matrix SARVAM UMG System Manual...
  • Page 245 Close the BRI Port 1 - Call Routing - Channel Number Wise window. MSN/DDI Number Wise To configure Handling of Incoming Calls for each MSN Number, • Select the MSN/DDI Number Wise check box. • Click Settings Matrix SARVAM UMG System Manual...
  • Page 246 0-9, # and *. Default: Blank. • Total DDI Number: Specify Total DDI Numbers provided by your Service Provider. Valid range is 1 to 9999. Default: 0100. • Name: Assign a Name for identification. Matrix SARVAM UMG System Manual...
  • Page 247 To configure MSN Number 2, click MSN-2 on the BRI Port 1 - Call Routing - MSN/DDI Number Wise window and follow the same instructions as given above. • Close the BRI Port 1 - Call Routing - MSN/DDI Number Wise window. Matrix SARVAM UMG System Manual...
  • Page 248 If you enable this feature, when an outgoing call is made using this port, and the Called Party is found busy or does not respond, SARVAM UMG stores the number of the calling party, the number of the called party and this port (through which the outgoing call was made).
  • Page 249 Connect Source Port when Progress Indicator is received on BRI Port check box. Default: Disabled. • Click Submit to save. Advanced • Click Advanced to expand. • You can apply Automatic Number Translation logic on outgoing calls made from the BRI Port. Matrix SARVAM UMG System Manual...
  • Page 250 “Automatic Number Translation (ANT)” to configure the ANT Table. • Click Submit to save the ANT Table and close the window. • Return to ANT parameter and assign the ANT Table you configured. • Click Submit. Matrix SARVAM UMG System Manual...
  • Page 251 You may configure the default Automatic Number Translation Table - 5 or any other Table. See “Automatic Number Translation (ANT)” to configure the ANT Table. • Click Submit to save the ANT Table and close the window. • Return to ANT parameter and assign the ANT Table you configured. Matrix SARVAM UMG System Manual...
  • Page 252 Default: Enabled. • Select the Send SETUP_ACK with PI check box, if you want the system to send PI (Progress indicator) element in Setup Ack message. Default: Enabled. Matrix SARVAM UMG System Manual...
  • Page 253 If you want to copy the settings To all the ports, select the All check box. • Click the OK button. • Once you have copied the settings, you can again edit the specific parameters of the BRI Port you copied the settings to. Matrix SARVAM UMG System Manual...

  • Page 254: Mobile Port

    Parameters. • Hardware Slot-Port: The SARVAM UMG can automatically detect and assign the Hardware Slot and Port numbers to the Mobile software ports. However, if required you may change the Hardware Slot and Port assigned to the Mobile software port. In this case, enter the desired Hardware Slot and Port number.
  • Page 255 SARVAM UMG will assign the Hardware Slot - Port Offset automatically, when any card is inserted in the system. Hardware Slot is the number of the universal slot of SARVAM UMG in which the Mobile Card is inserted. Range of slot number is 1-12. 'Port' is the number of the Mobile port in which you have inserted the SIM card.
  • Page 256 If the wrong SIM PIN is entered thrice in a row, by a user, the SIM will be locked and will ask for the Personal Unlock Keyword (PUK). • SIM PIN is not set to default or does not change, if SARVAM UMG is set to default or when you upgrade/downgrade firmware. •...
  • Page 257 • If your SARVAM UMG has a 4G Mobile Port, the SIM Card of this port will get registered with either GSM (2G) or UMTS (3G) or LTE (4G) network, whichever is available. You can select the Network with which the SIM should be registered by setting the Preferred Network Mode.
  • Page 258 Select the Extended CLI check box only when a wrong CLI is being displayed. When this parameter is enabled, the current caller’s CLI will be displayed. By default, it is disabled. • Click Submit to save. Matrix SARVAM UMG System Manual...
  • Page 259 Default: without any Destination Number If the destination number to be dialed out is an IP Address, SARVAM UMG will not check the Destination Port Determination Method. Instead, it will route the call using the SIP Trunk / Group programmed for IP Dialing.
  • Page 260 Calling Party Number Based Table. Whenever there is an incoming call on the Mobile Port, SARVAM UMG will match the Calling Party Number with the entries of the Calling Party Number Based Table. If a match is found, the call will be routed to the destination number configured for that Calling Party Number.
  • Page 261 For each calling party number, enter a corresponding destination number in Destination Number. Destination numbers may consist of a maximum of 24 characters. Digits 0 to 9, *, # and (.) dot are allowed. Default: Blank. Matrix SARVAM UMG System Manual...
  • Page 262 The number dialed by the caller is considered as the destination number. To apply this method, do the following: • In Route all incoming calls (with CLI), select after Answering the Call and Collecting the Digits. Under Answering the Call and Collecting the Digits, Matrix SARVAM UMG System Manual...
  • Page 263 Advanced Settings. • SARVAM UMG supports 8 Dial Plans with total 64 entries in each table. When a user dials a number, it is compared with the Destination Number configured in the Dial Plan. If a match is found, the system...
  • Page 264 Read the description and follow the instructions for each of these destination port selection methods given below. If the destination number to be dialed out is an IP Address, SARVAM UMG will not check the Destination Port Determination Method. Instead, it will route the call using the SIP Trunk / Group programmed for IP Dialing.
  • Page 265 Select the CLI Number to be sent on Destination Port. You can select Received Calling Party or Received Called Party. Default: Received Calling Party. CLI to be sent on Destination Port is applicable when FXS Port/Group is determined as the Destination Port. • Create the Routing Group. Matrix SARVAM UMG System Manual...
  • Page 266 FXS Port. Default: Ascending. • To create a group of not-sequential FXS Ports as members, • Select a FXS Group. • Select FXS Group number. Default: 1. Matrix SARVAM UMG System Manual...
  • Page 267 Create the FXS Group. For detailed instructions on creating groups, see the topic “Group” under Advanced Settings. • Similarly, you can create a group of sequential and not-sequential FXO Ports, Mobile Ports and SIP Trunks. • To create a routing group of sequential BRI Channels as members, Matrix SARVAM UMG System Manual...
  • Page 268 Default: Ascending. • To create a group of not-sequential BRI Channels as members, • Select BRI Group. • Select a BRI Group number. Default: 1. • Click Settings Matrix SARVAM UMG System Manual...
  • Page 269 Create the BRI Group. For detailed instructions on creating groups, see the topic “Group” under Advanced Settings. • Similarly, you can create a group of sequential and not-sequential T1E1 Ports. • You may create the Fallback Routing Group. Matrix SARVAM UMG System Manual...
  • Page 270 (called party number) dialed by the caller. You must configure the called party numbers in the Destination Number Based Table. SARVAM UMG will match the called party number dialed by the caller with the entries of this table. If a match is found for the number in the table, the call is routed to the destination.
  • Page 271 “Wildcard Characters”) in this field. Valid characters are 0 to 9, *, #, X, T, Comma [,], Hyphen [-], Caret [^]. Default: Blank. Wildcard Characters SARVAM UMG supports following characters. Character Description X (letter X) X represents any single digit from 0 to 9.
  • Page 272 Select Ascending to start hunting from the first to the last member FXS Port. Select Descending to start hunting from the last to the first member FXS Port. Default: Ascending. • To create a group of not-sequential FXS Ports as members, Matrix SARVAM UMG System Manual...
  • Page 273 Select FXS Group number. Default: 1. • Click Settings • The FXS Port - Groups window opens. • Create the FXS Group. For detailed instructions on creating groups, see the topic “Group” under Advanced Settings. Matrix SARVAM UMG System Manual...
  • Page 274 Select Ascending to start hunting from the first to the last member channel. Select Descending to start hunting from the last to the first member channel. Default: Ascending. • To create a group of not-sequential BRI Channels as members, Matrix SARVAM UMG System Manual...
  • Page 275 The BRI Port - Groups window opens. • Create the BRI Group. For detailed instructions on creating groups, see the topic “Group” under Advanced Settings. • Similarly, you can create a group of sequential and not-sequential T1E1 Ports. Matrix SARVAM UMG System Manual...
  • Page 276 (No Match Found). To change the default Routing Group and to create the Fallback Routing Group for the No Match Found numbers entry, • For the No Match Found entry in the table, click Edit Matrix SARVAM UMG System Manual...
  • Page 277 To apply this method, do the following: • In Select Destination Port for routing calls, select On the basis of Calling Party Number option. • Click Settings The Mobile Port - Destination Port Determination - Calling Number Based table window opens. Matrix SARVAM UMG System Manual...
  • Page 278 Select the CLI Number to be sent on Destination Port. You can select Received Calling Party or Received Called Party. Default: Received Calling Party. CLI to be sent on Destination Port is applicable when FXS Port/Group is determined as the Destination Port. • Create the Routing Group. Matrix SARVAM UMG System Manual...
  • Page 279 FXS Port. Default: Ascending. • To create a group of not-sequential FXS Ports as members, • Select a FXS Group. • Select FXS Group number. Default: 1. Matrix SARVAM UMG System Manual...
  • Page 280 Create the FXS Group. For detailed instructions on creating groups, see the topic “Group” under Advanced Settings. • Similarly, you can create a group of sequential and not-sequential FXO Ports, Mobile Ports and SIP Trunks. • To create a routing group of sequential BRI Channels as members, Matrix SARVAM UMG System Manual...
  • Page 281 Default: Ascending. • To create a group of not-sequential BRI Channels as members, • Select BRI Group. • Select a BRI Group number. Default:1. • Click Settings Matrix SARVAM UMG System Manual...
  • Page 282 Create the BRI Group. For detailed instructions on creating groups, see the topic “Group” under Advanced Settings. • Similarly, you can create a group of sequential and not-sequential T1E1 Ports. • You may create the Fallback Routing Group. Matrix SARVAM UMG System Manual...
  • Page 283 For the No Match Found entry in the table, click Edit • The Edit Entry window opens. • Create the Routing Group and Fallback Routing Group as per your requirement. • Click Submit and close the window. Matrix SARVAM UMG System Manual...
  • Page 284 Mobile Port. When Allowed-Denied Logic is enabled on a source port, for each number dialed from the port, SARVAM UMG uses the best-match-found logic to compare the dialed number with the Allowed Number list and the Denied Number list.
  • Page 285 With the Black Listed Callers feature you can block incoming calls from specific numbers on the Mobile Port. Thus all incoming calls from the numbers you have 'blacklisted' will be automatically rejected by SARVAM UMG. To apply Black Listed Callers on Mobile Port, •...
  • Page 286 With the Separator feature, the system can differentiate the Calling and the Called Number when there is an incoming call on the Mobile port of SARVAM UMG. The CLIP format received from the Service Provider supporting the Separator Feature will be displayed as Calling Number(Separator)Called Number.
  • Page 287 • In Use Automatic Number Translation Table, select the ANT Table number you have configured for the Mobile Port. Default: Table 1. If you have not configured the Automatic Number Translation Table, • Click Settings Matrix SARVAM UMG System Manual...
  • Page 288 Set the duration of the No Response Timer, if you have enabled the Apply No Response Timer option. It is the time for which SARVAM UMG will wait for the valid response from the network for any request. If no valid response is received before the expiry of this timer, SARVAM UMG will fallback to alternate Routing Group or Port for further processing of the call.
  • Page 289 If you enable this feature, when an outgoing call is made using this port, and the Called Party is found busy or does not respond, SARVAM UMG stores the number of the calling party, the number of the called party and this port (through which the outgoing call was made).
  • Page 290 Click Submit to save. If you enable Connect Source Port when number is outdialed, you will not be able to provide the features “Making a New Call using Access Code” “Disconnecting a Call using Access Code” to users. Matrix SARVAM UMG System Manual...
  • Page 291 Mobile Service Providers offer different tariff schemes to their subscribers. For example, mobile service providers in India offer first 500 Minutes free, CUG calling, first 500 minutes calling at 30 paise. SARVAM UMG allows you to take advantage of these tariff schemes by configuring Call Minutes on the Mobile Port.
  • Page 292 • Click Submit. 13. SARVAM UMG supports Unstructured Supplementary Service Data (USSD), the standard for transmitting information over CSM sig- naling channels and a commonly used method to query the available balance and other similar information in pre-paid GSM services.
  • Page 293 In Recharge Number, enter the number provided to you by the Network Operator to recharge the SIM. The number can be a maximum of 8 digits. The digits allowed are 0-9, * and #. • Click Submit. • Click the Recharge button. Matrix SARVAM UMG System Manual...
  • Page 294 Channel Number), which is transmitted by BTS in BCCH (Broadcast Control Channel). Now, when SARVAM UMG is switched on, the Mobile Port gets registered with the network on a particular BTS which has the highest signal strength. However, the signal strength is not consistent. It keeps fluctuating, resulting in call drop or poor voice quality.
  • Page 295 To check the signal strength and/or change the locking mode, click BCCH Locking. The BCCH Locking page opens. • The Mobile Port Status and BCCH Locking Status is displayed. • Click Refresh. The system fetches the details of the various cells. Matrix SARVAM UMG System Manual...
  • Page 296 You must click Auto Lock. The page displays the details of the various cells. • Click Manual Lock of the desired cell. If you want the port to be locked automatically with the cell that has the higher signal strength, click Auto Lock. Matrix SARVAM UMG System Manual...
  • Page 297 MBN file of newly emerging mobile service providers in the market that offer VoLTE services. The 4G module of SARVAM UMG offers backward compatibility, thereby enabling the devices to automatically get registered with 3G/2G network when not within the coverage area of 4G LTE network. To know more, refer “The...
  • Page 298 Click Submit to save your settings. MBN File Selection Mode and Manual Selection table will be disabled when the 4G SIM is registered with 2G/3G network. DTMF Settings To configure the DTMF Settings for the Mobile Port, Matrix SARVAM UMG System Manual...
  • Page 299 (dB) of the DTMF digit to be considered as valid. Default: -10.5 dB. Copy Port Parameters • You can also copy the settings of a Mobile Port to another Mobile Port using the Copy button. To do this, Matrix SARVAM UMG System Manual...
  • Page 300 If you want to copy the settings To all the ports, select the All check box. • Click the OK button. Once you have copied the settings, you can again edit the specific parameters of the Mobile Port you copied the settings to. Matrix SARVAM UMG System Manual...

  • Page 301: Sip Trunk

    SIP Trunk SARVAM UMG supports 250 SIP Trunks. You can register all SIP Trunks with the same ITSP or with different ITSPs. These SIP Trunks may be configured as Proxy or Peer-to-Peer (non-proxy). • Click the Basic Settings link to expand.
  • Page 302 SIP Trunk. • In SIP ID, the SIP ID that you assign under Basic Settings is displayed. • Status displays the status of the SIP Trunk. Matrix SARVAM UMG System Manual...
  • Page 303 Advanced Settings. • Keep the SIP Registration check box enabled. SARVAM UMG will send the REGISTER message to Registrar Proxy or Outbound Proxy as applicable. Clear the check box, only if you want to disable registration. Default: Enabled. •...
  • Page 304 Select this check box only if you do not want to route calls received on this SIP Trunk. • By default, SARVAM UMG identifies the Called Party Number for routing the incoming call on the SIP Trunk further, by the number received in the Request-URI of the INVITE message.
  • Page 305 Read further for instructions on selecting and configuring each of these destination number determination methods. If the destination number to be dialed out is an IP Address, SARVAM UMG will not check the Destination Port Determination Method. Instead, it will route the call using the SIP Trunk / Group programmed for IP Dialing.
  • Page 306 You must configure the calling party numbers in the Calling Party Number Based Table. When there is an incoming call on the SIP Trunk, SARVAM UMG will match the Calling Party Number with the entries of the Calling Party Number Based Table. If a match is found, the call is routed to the destination number configured for that Calling Party Number.
  • Page 307 For each calling party number, enter a corresponding destination number in Destination Number. Destination numbers may consist of a maximum of 24 characters. Digits 0 to 9, *, # and (.) dot are allowed. Default: Blank. Matrix SARVAM UMG System Manual...
  • Page 308 In this method, incoming calls on the SIP Trunk are routed to specific numbers as per the DDI number received in the SETUP message on the SIP Trunk. To apply this method, do the following: • In Route all Incoming calls (with CLI), select on the basis of DDI Number. • Click Settings Matrix SARVAM UMG System Manual...
  • Page 309 Route to the Called Party Number In this method, a call received on the SIP Trunk is routed to a specific number depending upon the called party number received in the SETUP Message on the SIP Trunk. Matrix SARVAM UMG System Manual...
  • Page 310 • To apply this method, in Route all incoming calls (with CLI), select to the Called Party Number. Matrix SARVAM UMG System Manual...
  • Page 311 Advanced Settings. • SARVAM UMG supports 8 Dial Plans with total 64 entries in each table. When a user dials a number, it is compared with the Destination Number configured in the Dial Plan. If a match is found, the system...
  • Page 312 When you dial the first digit, the First Digit Wait Timer is stopped and the system loads the Inter Digit Wait Timer. • SARVAM UMG reloads the Inter Digit Wait Timer: • each time you dial a new digit till the termination digit is detected.
  • Page 313 Read the description and follow the instructions for each of these destination port selection methods given below. If the destination number to be dialed out is an IP Address, SARVAM UMG will not check the Destination Port Determination Method. Instead, it will route the call using the SIP Trunk / Group programmed for IP Dialing.
  • Page 314 In Select Destination Port for routing calls, select Fixed option. • Click Settings The Destination Port/Group for SIP Trunk window opens. The default Routing Group and Fallback Routing Groups appear. • If you wish to change the default Routing Group options, click Edit Matrix SARVAM UMG System Manual...
  • Page 315 Received Called Party. Default: Received Calling Party. CLI to be sent on Destination Port is applicable when FXS Port/Group is determined as the Destination Port. • Create the Routing Group. • To create a group of sequential FXS Ports as members, Matrix SARVAM UMG System Manual...
  • Page 316 FXS Port. Default: Ascending. • To create a group of not-sequential FXS Ports as members, • Select a FXS Group. • Select FXS Group number. Default: 1. • Click Settings Matrix SARVAM UMG System Manual...
  • Page 317 Similarly, you can create a group of sequential and not-sequential FXO Ports, Mobile Ports and SIP Trunks. • To create a routing group of sequential BRI Channels as members, • Select the BRI Port Number. Default: 1. Matrix SARVAM UMG System Manual...
  • Page 318 Default: Ascending. • To create a group of not-sequential BRI Channels as members, • Select BRI Group. • Select a BRI Group number. Default: 1. • Click Settings Matrix SARVAM UMG System Manual...
  • Page 319 “Group” under Advanced Settings. • Similarly, you can create a group of sequential and not-sequential T1E1 Ports. • You may create the Fallback Routing Group. • To do this, • Select the Apply check box. Matrix SARVAM UMG System Manual...
  • Page 320 (called party number) dialed by the caller. You must configure the called party numbers in the Destination Number Based Table. SARVAM UMG will match the called party number dialed by the caller with the entries of this table. If a match is found for the number in the table, the call is routed to the destination.
  • Page 321 “Wildcard Characters”). Valid characters are 0 to 9, *, #, X, T, Comma [,], Hyphen [-], Caret [^]. Default: Blank. Wildcard Characters SARVAM UMG supports following characters. Character Description X (letter X) X represents any single digit from 0 to 9.
  • Page 322 Select Ascending to start hunting from the first to the last member FXS Port. Select Descending to start hunting from the last to the first member FXS Port. Default: Ascending. • To create a group of not-sequential FXS Ports as members, Matrix SARVAM UMG System Manual...
  • Page 323 Select FXS Group number. Default: 1. • Click Settings • The FXS Port - Groups window opens. • Create the FXS Group. For detailed instructions on creating groups, see the topic “Group” under Advanced Settings. Matrix SARVAM UMG System Manual...
  • Page 324 Select Ascending to start hunting from the first to the last member channel. Select Descending to start hunting from the last to the first member channel. Default: Ascending. • To create a group of not-sequential BRI Channels as members, Matrix SARVAM UMG System Manual...
  • Page 325 The BRI Port - Groups window opens. • Create the BRI Group. For detailed instructions on creating groups, see the topic “Group” under Advanced Settings. • Similarly, you can create a group of sequential and not-sequential T1E1 Ports. Matrix SARVAM UMG System Manual...
  • Page 326 (No Match Found). To change the default Routing Group and to create the Fallback Routing Group for the No Match Found numbers entry, Matrix SARVAM UMG System Manual...
  • Page 327 On the basis of Calling Party Number In this method, incoming calls on the SIP Trunk are routed to a specific port as per the calling party's number. To apply this method, do the following: Matrix SARVAM UMG System Manual...
  • Page 328 • In Select Destination Port for routing calls, select On the basis of Calling Party Number option. • Click Settings The SIP Trunk - Destination Port Determination - Calling Number Based table window opens. Matrix SARVAM UMG System Manual...
  • Page 329 Select the CLI Number to be sent on Destination Port. You can select Received Calling Party or Received Called Party. Default: Received Calling Party. CLI to be sent on Destination Port is applicable when FXS Port/Group is determined as the Destination Port. • Create the Routing Group. Matrix SARVAM UMG System Manual...
  • Page 330 FXS Port. Default: Ascending. • To create a group of not-sequential FXS Ports as members, • Select a FXS Group. • Select FXS Group number. Default: 1. Matrix SARVAM UMG System Manual...
  • Page 331 Create the FXS Group. For detailed instructions on creating groups, see the topic “Group” under Advanced Settings. • Similarly, you can create a group of sequential and not-sequential FXO Ports, Mobile Ports and SIP Trunks. Matrix SARVAM UMG System Manual...
  • Page 332 Select Ascending to start hunting from the first to the last member channel. Select Descending to start hunting from the last to the first member channel. Default: Ascending. • To create a group of not-sequential BRI Channels as members, Matrix SARVAM UMG System Manual...
  • Page 333 The BRI Port - Groups window opens. • Create the BRI Group. For detailed instructions on creating groups, see the topic “Group” under Advanced Settings. • Similarly, you can create a group of sequential and not-sequential T1E1 Ports. Matrix SARVAM UMG System Manual...
  • Page 334 (No Match Found). To change the default Routing Group and to create the Fallback Routing Group for the No Match Found numbers entry, Matrix SARVAM UMG System Manual...
  • Page 335 Denied Numbers List: This list contains the numbers that are to be restricted from being dialed out from the SIP Trunk. When Allowed-Denied Logic is enabled on a source port, for each number dialed from the port, SARVAM UMG uses the best-match-found logic to compare the dialed number with the Allowed Number list and the Denied Number list.
  • Page 336 . The Number Lists window opens. • You may configure the default Denied Number List or any other list. See “Number Lists” to configure the restricted numbers. • Click Submit to save the Denied Number List and close the window. Matrix SARVAM UMG System Manual...
  • Page 337 With the Black Listed Callers feature you can block incoming calls from specific addresses/numbers on SIP Trunks. Thus all incoming calls from the numbers you have 'blacklisted' will be automatically rejected by SARVAM UMG. To apply Black Listed Callers on SIP Trunk, •...
  • Page 338 When Name is received in the "FROM" header for incoming call on the SIP Trunk, SARVAM UMG will display name and received URI as calling name. When Name is not received, SARVAM UMG will display only the received URI as calling name.
  • Page 339 24 characters. Characters 0-9, +, * # and dot(.) are allowed. Default: Blank. • SARVAM UMG provides you the option to Send Called Party Number in “To” or “Request URI” field. You may select — “To, Request URI”, “To”, “Request URI”. Default: To, Request URI.
  • Page 340 Send Caller ID after applying Reverse DDI logic option as the SIP ID in Identity header of INVITE message. SARVAM UMG will compare the Reference ID configured on the SIP Trunk with the one configured in the SIP Trunk - Destination Number Determination: DDI Number Based Table. If a match is found, SARVAM UMG will send the corresponding DDI Number to the Called Party.
  • Page 341 Calling Number check box. Default: Disabled. • In Use Automatic Number Translation Table, select the ANT Table number you have configured for the Calling Numbers. Default: Table 5. If you have not configured the Automatic Number Translation Table, Matrix SARVAM UMG System Manual...
  • Page 342 If you enable this feature, when an outgoing call is made using this Trunk, and the Called Party is found busy or does not respond, SARVAM UMG stores the number of the calling party, the number of the called party and this trunk (through which the outgoing call was made). A record of each such call is stored for the duration of the Unconnected Calls Record Delete Timer (configurable;...
  • Page 343 Enter the Authentication Password provided by your ITSP. Default: Blank. • In Send Message Notification on, select the FXS Port on which Message Wait Indication is to be sent whenever there is a new message on the SIP Trunk. Default: FXS Port 1. Matrix SARVAM UMG System Manual...
  • Page 344 If you want to copy the settings To all the trunks, select the All check box. • Click the OK button. • Once you have copied the settings, you can again edit the specific parameters of the SIP Trunk you copied the settings to. Matrix SARVAM UMG System Manual...

  • Page 345: T1 Port

    T1 Port SARVAM UMG supports the T1/E1 Ports to which you can connect the T1 or E1 line. • Click the Basic Settings link to expand. • Click the T1E1 Port link. The T1E1 Port page displays the following parameters: •...
  • Page 346 Hardware slot is the number of the universal slot of SARVAM UMG in which the T1E1 Card is inserted. Range of slot number is 1-12. Port is the number of T1E1 hardware port on the card to which the T1E1 line is connected.
  • Page 347 • Select Signaling Type. The Signaling Type signifies the type of signaling to be used on the T1 line. SARVAM UMG supports — PRI and RBS signaling for T1 line. Default: PRI. • If you select PRI, you must configure the PRI parameters. For instructions, see “PRI...
  • Page 348 • MSN/DDI Number Wise: Select this method to apply a different call routing method for each MSN number given by the Service Provider for the T1 Line. SARVAM UMG allows you to configure upto 8 MSN Numbers. Matrix SARVAM UMG System Manual...
  • Page 349 Called Party Number • after Answering the Call and Collecting the Digits Default: to the Called Party Number Read further for instructions on selecting and configuring each of these destination number determination methods. Matrix SARVAM UMG System Manual...
  • Page 350 If the destination number to be dialed out is an IP Address, SARVAM UMG will not check the Destination Port Determination Method. Instead, it will route the call using the SIP Trunk / Group programmed for IP Dialing. (See “IP Dialing”...
  • Page 351 You must configure the calling party numbers in the Calling Party Number Based Table. When there is an incoming call on the T1E1 Port, SARVAM UMG will match the Calling Party Number with the entries of the Calling Party Number Based Table. If a match is found, the call is routed to the destination number configured for that Calling Party Number.
  • Page 352 You can also configure the Calling Number Based table from Advanced Settings. For instructions, see “Destination Number Determination” under Advanced Settings. • Select a method for routing incoming calls with CLI that do not match with any entries in the Calling Party Number Based Table. Matrix SARVAM UMG System Manual...
  • Page 353 In this method, incoming calls on the T1E1 Port are routed to specific numbers as per the DDI number received in the SETUP message on the T1E1 Port. To apply this method, do the following: • In Route all Incoming calls (with CLI), select on the basis of DDI Number. • Click Settings Matrix SARVAM UMG System Manual...
  • Page 354 Route to the Called Party Number In this method, a call received on the T1E1 Port is routed to a specific number depending upon the called party number received in the SETUP Message on the T1E1 Port. Matrix SARVAM UMG System Manual...
  • Page 355 In this method, the incoming call is answered and dial tone is played to the caller, allowing the caller to dial the desired number. The number dialed by the caller is considered as the destination number. Matrix SARVAM UMG System Manual...
  • Page 356 Advanced Settings. • SARVAM UMG supports 8 Dial Plans with total 64 entries in each table. When a user dials a number, it is compared with the Destination Number configured in the Dial Plan. If a match is found, the system...
  • Page 357 When you dial the first digit, the First Digit Wait Timer is stopped and the system loads the Inter Digit Wait Timer. • SARVAM UMG reloads the Inter Digit Wait Timer: • each time you dial a new digit till the termination digit is detected.
  • Page 358 Read the description and follow the instructions for each of these destination port selection methods given below. If the destination number to be dialed out is an IP Address, SARVAM UMG will not check the Destination Port Determination Method. Instead, it will route the call using the SIP Trunk / Group programmed for IP Dialing.
  • Page 359 Received Called Party. Default: Received Calling Party. CLI to be sent on Destination Port is applicable when FXS Port/Group is determined as the Destination Port. • Create the Routing Group. • To create a group of sequential FXS Ports as members, Matrix SARVAM UMG System Manual...
  • Page 360 FXS Port. Default: Ascending. • To create a group of not-sequential FXS Ports as members, • Select a FXS Group. • Select FXS Group number. Default: 1. • Click Settings Matrix SARVAM UMG System Manual...
  • Page 361 Similarly, you can create a group of sequential and not-sequential FXO Ports, Mobile Ports and SIP Trunks. • To create a routing group of sequential BRI Channels as members, • Select the BRI Port Number. Default: 1. Matrix SARVAM UMG System Manual...
  • Page 362 Default: Ascending. • To create a group of not-sequential BRI Channels as members, • Select BRI Group. • Select a BRI Group number. Default: 1. • Click Settings Matrix SARVAM UMG System Manual...
  • Page 363 Create the BRI Group. For detailed instructions on creating groups, see the topic “Group” under Advanced Settings. • Similarly, you can create a group of sequential and not-sequential T1E1 Ports. • You may create the Fallback Routing Group. Matrix SARVAM UMG System Manual...
  • Page 364 (called party number) dialed by the caller. You must configure the called party numbers in the Destination Number Based Table. SARVAM UMG will match the called party number dialed by the caller with the entries of this table. If a match is found for the number in the table, the call is routed to the destination.
  • Page 365 “Wildcard Characters”) in this field. Valid characters are 0 to 9, *, #, X, T, Comma [,], Hyphen [-], Caret [^]. Default: Blank. Wildcard Characters SARVAM UMG supports following characters. Character Description X (letter X) X represents any single digit from 0 to 9.
  • Page 366 Select Ascending to start hunting from the first to the last member FXS Port. Select Descending to start hunting from the last to the first member FXS Port. Default: Ascending. • To create a group of not-sequential FXS Ports as members, Matrix SARVAM UMG System Manual...
  • Page 367 Select FXS Group number. Default: 1. • Click Settings • The FXS Port - Groups window opens. • Create the FXS Group. For detailed instructions on creating groups, see the topic “Group” under Advanced Settings. Matrix SARVAM UMG System Manual...
  • Page 368 Select Ascending to start hunting from the first to the last member channel. Select Descending to start hunting from the last to the first member channel. Default: Ascending. • To create a group of not-sequential BRI Channels as members, Matrix SARVAM UMG System Manual...
  • Page 369 The BRI Port - Groups window opens. • Create the BRI Group. For detailed instructions on creating groups, see the topic “Group” under Advanced Settings. • Similarly, you can create a group of sequential and not-sequential T1E1 Ports. Matrix SARVAM UMG System Manual...
  • Page 370 (No Match Found). To change the default Routing Group and to create the Fallback Routing Group for the No Match Found numbers entry, Matrix SARVAM UMG System Manual...
  • Page 371 On the basis of Calling Party Number In this method, incoming calls on the T1E1 Port are routed to a specific port as per the calling party's number. To apply this method, do the following: Matrix SARVAM UMG System Manual...
  • Page 372 • In Select Destination Port for routing calls, select On the basis of Calling Party Number option. • Click Settings The T1E1 Port - Destination Port Determination - Calling Number Based table window opens. Matrix SARVAM UMG System Manual...
  • Page 373 Select the CLI Number to be sent on Destination Port. You can select Received Calling Party or Received Called Party. Default: Received Calling Party. CLI to be sent on Destination Port is applicable when FXS Port/Group is determined as the Destination Port. • Create the Routing Group. Matrix SARVAM UMG System Manual...
  • Page 374 FXS Port. Default: Ascending. • To create a group of not-sequential FXS Ports as members, • Select a FXS Group. • Select FXS Group number. Default:1. Matrix SARVAM UMG System Manual...
  • Page 375 Create the FXS Group. For detailed instructions on creating groups, see the topic “Group” under Advanced Settings. • Similarly, you can create a group of sequential and not-sequential FXO Ports, Mobile Ports and SIP Trunks. Matrix SARVAM UMG System Manual...
  • Page 376 Select Ascending to start hunting from the first to the last member channel. Select Descending to start hunting from the last to the first member channel. Default: Ascending. • To create a group of not-sequential BRI Channels as members, Matrix SARVAM UMG System Manual...
  • Page 377 The BRI Port - Groups window opens. • Create the BRI Group. For detailed instructions on creating groups, see the topic “Group” under Advanced Settings. • Similarly, you can create a group of sequential and not-sequential T1E1 Ports. Matrix SARVAM UMG System Manual...
  • Page 378 (No Match Found). To change the default Routing Group and to create the Fallback Routing Group for the No Match Found numbers entry, Matrix SARVAM UMG System Manual...
  • Page 379 Denied Numbers List: This list contains the numbers that are to be restricted from being dialed out from the T1E1 Port. When Allowed-Denied Logic is enabled on a source port, for each number dialed from the port, SARVAM UMG uses the best-match-found logic to compare the dialed number with the Allowed Number list and the Denied Number list.
  • Page 380 If you have not configured the Denied Number List, • Click Settings . The Number Lists window opens. • You may configure the default Denied Number List 2 or any other list. See “Number Lists” configure the restrict numbers. Matrix SARVAM UMG System Manual...
  • Page 381 Channel Number Wise To configure Handling of Incoming Calls for each channel, • Select the Channel Number Wise check box. • Click Settings • The T1E1 Port 1 - Call Routing - Channel Number Wise window opens. Matrix SARVAM UMG System Manual...
  • Page 382 Handling of Outgoing Calls, see “Handling of Outgoing Calls”. Copy Channel Based Routing Parameters • You can also copy the settings of a T1E1 Channel to another T1E1 Channel using the Copy button. To do this, Matrix SARVAM UMG System Manual...
  • Page 383 Channel Number Wise window and follow the same instructions as given above. • Close the T1E1 Port 1 - Call Routing - Channel Number Wise window. MSN/DDI Number Wise To configure Handling of Incoming Calls for each MSN Number, Matrix SARVAM UMG System Manual...
  • Page 384 • Select the MSN/DDI Number Wise check box. • Click Settings • The T1E1 Port 1 - Call Routing - MSN/DDI Number Wise window opens. Matrix SARVAM UMG System Manual...
  • Page 385 Handling of Outgoing Calls, see “Handling of Outgoing Calls”. Copy MSN Based Routing Parameters • You can also copy the settings of a MSN Number to another MSN Number using the Copy button. To do this, Matrix SARVAM UMG System Manual...
  • Page 386 When T1/E1 Port is determined as the destination port, numbers dialed from this port constitute outgoing calls. For outgoing calls from T1/E1 Port, you can apply the features Automatic Number Translation (ANT) and Route Calls Returned Unconnected to Original Caller. Matrix SARVAM UMG System Manual...
  • Page 387 If you enable this feature, when an outgoing call is made using this port, and the Called Party is found busy or does not respond, SARVAM UMG stores the number of the calling party, the number of the called party and this port (through which the outgoing call was made).
  • Page 388 • Select the method to route the incoming calls from the T1E1 Port. SARVAM UMG provides two options for Handling of Calls when the Port is set in Network mode. • Port Wise: Select this method to apply the call routing method for the entire port. See “Port Wise”.
  • Page 389 • In Use Automatic Number Translation Table, select the ANT Table number you have configured for the Called Numbers. Default: Table 1. If you have not configured the Automatic Number Translation Table, • Click Settings Matrix SARVAM UMG System Manual...
  • Page 390 Number check box. Default: Disabled. • In the Use Automatic Number Translation Table, select the ANT Table number you have configured for the Calling Numbers. Default: Table 5. If you have not configured the Automatic Number Translation Table, Matrix SARVAM UMG System Manual...
  • Page 391 To customize the pulse width option and set the pulse shapes configure the Custom Pulse parameters. SARVAM UMG generates pulse shapes which match the country standard, where it is installed. However, if the standard pulse shape does not match, SARVAM UMG enables you to customize the pulse width to match your exact requirements.
  • Page 392 ISDN Numbering, Data Numbering, Telex Numbering, National Numbering, Private or Reserved. Default: ISDN Numbering. • Select the required option for sending the Called-Type of Numbering Plan (TON) — Unknown, International, National, Network Specific, Subscriber, Abbreviated or Reserved. Default: Unknown. Matrix SARVAM UMG System Manual...
  • Page 393 Select the Send ALERT with PI check box, if you want the system to send PI (Progress indicator) in Alert message. Default: Disabled. • Click Submit to save changes. 15. This parameter is not applicable in this version, it is meant for future use. Matrix SARVAM UMG System Manual...
  • Page 394 RBS Settings If you have selected RBS as Signaling Type, configure the RBS parameters. • Click Settings Matrix SARVAM UMG System Manual...
  • Page 395 Ensure that this timer is greater than the Wink Wait Timer of the other end. • Set the duration of the Wait Wink Timer. This signifies the time for which SARVAM UMG will wait for receiving the DNIS after sending the outgoing seizure signal. Valid range is 0001 to 9999 msec. Default: 5000 msec.
  • Page 396 SARVAM UMG. Depending upon the FDL Protocol, the Performance Message Report is sent every second, or sent on request. • Select the FDL Flag check box to enable, if the Network (Public or Private) to which SARVAM UMG is connected supports FDL. Default: Disabled. •...
  • Page 397 From. Select the check box of the respective port numbers you want to copy the settings • If you want to copy the settings To all the ports, select the All check box. Matrix SARVAM UMG System Manual...
  • Page 398 • Click the OK button. • Once you have copied the settings, you can again edit the specific parameters of the T1E1 Port you copied the settings to. Matrix SARVAM UMG System Manual...

  • Page 399: E1 Port

    E1 Port SARVAM UMG supports the T1/E1 Ports to which you can connect the T1 or E1 line. • Click the Basic Settings link to expand. • Click the T1E1 Port link. The T1E1 Port page displays the following parameters: •...
  • Page 400 Hardware slot is the number of the universal slot of SARVAM UMG in which the T1E1 Card is inserted. Range of slot number is 1-12. Port is the number of T1E1 hardware port on the card to which the T1E1 line is connected.
  • Page 401 • Select Signaling Type. The Signaling Type signifies the type of signaling to be used on the E1 line. SARVAM UMG supports — PRI and CAS signaling for E1 line. Default: PRI. • If you select PRI, you must configure the PRI parameters. For instructions, see “PRI...
  • Page 402 • MSN/DDI Number Wise: Select this method to apply a different call routing method for each MSN number given by the Service Provider for the E1 Line. SARVAM UMG allows you to configure upto 8 MSN Numbers. Port Wise To configure Handling of Incoming Calls Port Wise, •...
  • Page 403 Read further for instructions on selecting and configuring each of these destination number determination methods. If the destination number to be dialed out is an IP Address, SARVAM UMG will not check the Destination Port Determination Method. Instead, it will route the call using the SIP Trunk / Group programmed for IP Dialing.
  • Page 404 In the Fixed Destination Number box that appears, enter the desired destination number. The Destination Number may consist of a maximum of 24 digits. Valid digits are 0 to 9, *, # and. (dot/period). Default: Blank. Matrix SARVAM UMG System Manual...
  • Page 405 You must configure the calling party numbers in the Calling Party Number Based Table. When there is an incoming call on the T1E1 Port, SARVAM UMG will match the Calling Party Number with the entries of the Calling Party Number Based Table. If a match is found, the call is routed to the destination number configured for that Calling Party Number.
  • Page 406 • to a Fixed Destination Number • on the basis of DDI Number • to the Called Party Number • after Answering the Call and Collecting the Digits Default: to the Called Party Number. Matrix SARVAM UMG System Manual...
  • Page 407 In this method, incoming calls on the T1E1 Port are routed to specific numbers as per the DDI number received in the SETUP message on the T1E1 Port. To apply this method, do the following: • In Route all Incoming calls (with CLI), select on the basis of DDI Number. • Click Settings Matrix SARVAM UMG System Manual...
  • Page 408 Route to the Called Party Number In this method, a call received on the T1E1 Port is routed to a specific number depending upon the called party number received in the SETUP Message on the T1E1 Port. Matrix SARVAM UMG System Manual...
  • Page 409 In this method, the incoming call is answered and dial tone is played to the caller, allowing the caller to dial the desired number. The number dialed by the caller is considered as the destination number. Matrix SARVAM UMG System Manual...
  • Page 410 Advanced Settings. • SARVAM UMG supports 8 Dial Plans with total 64 entries in each table. When a user dials a number, it is compared with the Destination Number configured in the Dial Plan. If a match is found, the system...
  • Page 411 When you dial the first digit, the First Digit Wait Timer is stopped and the system loads the Inter Digit Wait Timer. • SARVAM UMG reloads the Inter Digit Wait Timer: • each time you dial a new digit till the termination digit is detected.
  • Page 412 Read the description and follow the instructions for each of these destination port selection methods given below. If the destination number to be dialed out is an IP Address, SARVAM UMG will not check the Destination Port Determination Method. Instead, it will route the call using the SIP Trunk / Group programmed for IP Dialing.
  • Page 413 Received Called Party. Default: Received Calling Party. CLI to be sent on Destination Port is applicable when FXS Port/Group is determined as the Destination Port. • Create the Routing Group. • To create a group of sequential FXS Ports as members, Matrix SARVAM UMG System Manual...
  • Page 414 FXS Port. Default: Ascending. • To create a group of not-sequential FXS Ports as members, • Select a FXS Group. • Select FXS Group number. Default: 1. • Click Settings Matrix SARVAM UMG System Manual...
  • Page 415 Similarly, you can create a group of sequential and not-sequential FXO Ports, Mobile Ports and SIP Trunks. • To create a routing group of sequential BRI Channels as members, • Select the BRI Port Number. Default: 1. Matrix SARVAM UMG System Manual...
  • Page 416 Default: Ascending. • To create a group of not-sequential BRI Channels as members, • Select BRI Group. • Select a BRI Group number. Default: 1. • Click Settings Matrix SARVAM UMG System Manual...
  • Page 417 Create the BRI Group. For detailed instructions on creating groups, see the topic “Group” under Advanced Settings. • Similarly, you can create a group of sequential and not-sequential T1E1 Ports. • You may create the Fallback Routing Group. Matrix SARVAM UMG System Manual...
  • Page 418 (called party number) dialed by the caller. You must configure the called party numbers in the Destination Number Based Table. SARVAM UMG will match the called party number dialed by the caller with the entries of this table. If a match is found for the number in the table, the call is routed to the destination.
  • Page 419 “Wildcard Characters”) in this field. Valid characters are 0 to 9, *, #, X, T, Comma [,], Hyphen [-], Caret [^]. Default: Blank. Wildcard Characters SARVAM UMG supports following characters. Character Description X (letter X) X represents any single digit from 0 to 9.
  • Page 420 Select Ascending to start hunting from the first to the last member FXS Port. Select Descending to start hunting from the last to the first member FXS Port. Default: Ascending. • To create a group of not-sequential FXS Ports as members, Matrix SARVAM UMG System Manual...
  • Page 421 Select FXS Group number. Default: 1. • Click Settings • The FXS Port - Groups window opens. • Create the FXS Group. For detailed instructions on creating groups, see the topic “Group” under Advanced Settings. Matrix SARVAM UMG System Manual...
  • Page 422 Select Ascending to start hunting from the first to the last member channel. Select Descending to start hunting from the last to the first member channel. Default: Ascending. • To create a group of not-sequential BRI Channels as members, Matrix SARVAM UMG System Manual...
  • Page 423 The BRI Port - Groups window opens. • Create the BRI Group. For detailed instructions on creating groups, see the topic “Group” under Advanced Settings. • Similarly, you can create a group of sequential and not-sequential T1E1 Ports. Matrix SARVAM UMG System Manual...
  • Page 424 (No Match Found). To change the default Routing Group and to create the Fallback Routing Group for the No Match Found numbers entry, Matrix SARVAM UMG System Manual...
  • Page 425 On the basis of Calling Party Number In this method, incoming calls on the T1E1 Port are routed to a specific port as per the calling party's number. To apply this method, do the following: Matrix SARVAM UMG System Manual...
  • Page 426 • In Select Destination Port for routing calls, select On the basis of Calling Party Number option. • Click Settings The T1E1 Port - Destination Port Determination - Calling Number Based table window opens. Matrix SARVAM UMG System Manual...
  • Page 427 Select the CLI Number to be sent on Destination Port. You can select Received Calling Party or Received Called Party. Default: Received Calling Party. CLI to be sent on Destination Port is applicable when FXS Port/Group is determined as the Destination Port. • Create the Routing Group. Matrix SARVAM UMG System Manual...
  • Page 428 FXS Port. Default: Ascending. • To create a group of not-sequential FXS Ports as members, • Select a FXS Group. • Select FXS Group number. Default: 1. Matrix SARVAM UMG System Manual...
  • Page 429 Create the FXS Group. For detailed instructions on creating groups, see the topic “Group” under Advanced Settings. • Similarly, you can create a group of sequential and not-sequential FXO Ports, Mobile Ports and SIP Trunks. Matrix SARVAM UMG System Manual...
  • Page 430 Select Ascending to start hunting from the first to the last member channel. Select Descending to start hunting from the last to the first member channel. Default: Ascending. • To create a group of not-sequential BRI Channels as members, Matrix SARVAM UMG System Manual...
  • Page 431 The BRI Port - Groups window opens. • Create the BRI Group. For detailed instructions on creating groups, see the topic “Group” under Advanced Settings. • Similarly, you can create a group of sequential and not-sequential T1E1 Ports. Matrix SARVAM UMG System Manual...
  • Page 432 (No Match Found). To change the default Routing Group and to create the Fallback Routing Group for the No Match Found numbers entry, Matrix SARVAM UMG System Manual...
  • Page 433 Denied Numbers List: This list contains the numbers that are to be restricted from being dialed out from the T1E1 Port. When Allowed-Denied Logic is enabled on a source port, for each number dialed from the port, SARVAM UMG uses the best-match-found logic to compare the dialed number with the Allowed Number list and the Denied Number list.
  • Page 434 If you have not configured the Denied Number List, • Click Settings . The Number Lists window opens. • You may configure the default Denied Number List 2 or any other list. See “Number Lists” configure the restrict numbers. Matrix SARVAM UMG System Manual...
  • Page 435 Channel Number Wise To configure Handling of Incoming Calls for each channel, • Select the Channel Number Wise check box. • Click Settings • The T1E1 Port 1 - Call Routing - Channel Number Wise window opens. Matrix SARVAM UMG System Manual...
  • Page 436 Handling of Outgoing Calls, see “Handling of Outgoing Calls”. Copy Channel Based Routing Parameters • You can also copy the settings of a T1E1 Channel to another T1E1 Channel using the Copy button. To do this, Matrix SARVAM UMG System Manual...
  • Page 437 To configure any Channel, click the respective channel number on the T1E1 Port 1 - Call Routing - Channel Number Wise window and follow the same instructions as given above. • Close the T1E1 Port 1 - Call Routing - Channel Number Wise window. Matrix SARVAM UMG System Manual...
  • Page 438 To configure Handling of Incoming Calls for each MSN Number, • Select the MSN/DDI Number Wise check box. • Click Settings • The T1E1 Port 1 - Call Routing - MSN/DDI Number Wise window opens. Matrix SARVAM UMG System Manual...
  • Page 439 Handling of Outgoing Calls, see “Handling of Outgoing Calls”. Copy MSN Based Routing Parameters • You can also copy the settings of a MSN Number to another MSN Number using the Copy button. To do this, Matrix SARVAM UMG System Manual...
  • Page 440 When T1/E1 Port is determined as the destination port, numbers dialed from this port constitute outgoing calls. For outgoing calls from T1/E1 Port, you can apply the features Automatic Number Translation (ANT) and Route Calls Returned Unconnected to Original Caller. Matrix SARVAM UMG System Manual...
  • Page 441 If you enable this feature, when an outgoing call is made using this port, and the Called Party is found busy or does not respond, SARVAM UMG stores the number of the calling party, the number of the called party and this port (through which the outgoing call was made).
  • Page 442 DTMF digits. Valid range is 10 to 200 msec. Default: 20 msec. • Select the appropriate DTMF Detection Level (Minimum) for the T1E1 Port. This is the minimum level (dB) of the DTMF digit to be considered as valid. Default: -36 dB. Advanced • Click Advanced. Matrix SARVAM UMG System Manual...
  • Page 443 You may configure the default Automatic Number Translation Table or any other Table. See “Automatic Number Translation (ANT)” to configure the ANT Table. • Click Submit to save the ANT Table and close the window. • Return to ANT parameter and assign the ANT Table you configured. Matrix SARVAM UMG System Manual...
  • Page 444 You may configure the default Automatic Number Translation Table or any other Table. See “Automatic Number Translation (ANT)” to configure the ANT Table. • Click Submit to save the ANT Table and close the window. Matrix SARVAM UMG System Manual...
  • Page 445 To customize the pulse width option and set the pulse shapes configure the Custom Pulse parameters. SARVAM UMG generates pulse shapes which match the country standard, where it is installed. However, if the standard pulse shape does not match, SARVAM UMG enables you to customize the pulse width to match your exact requirements.
  • Page 446 ISDN Numbering, Data Numbering, Telex Numbering, National Numbering, Private or Reserved. Default: ISDN Numbering. • Select the Send Progress Indicator (PI) in SETUP message check box if you want the progress indicator value to be sent in SETUP message. Default: Disabled. Matrix SARVAM UMG System Manual...
  • Page 447 Select the Send ALERT with PI check box, if you want the system to send PI (Progress indicator) in Alert message. Default: Enabled. • Click Submit to save changes. 16. This parameter is not applicable in this version, it is meant for future use. Matrix SARVAM UMG System Manual...
  • Page 448 CAS Settings If you have selected CAS as Signaling Type, configure the CAS parameters. • Click Settings Matrix SARVAM UMG System Manual...
  • Page 449 • Select the appropriate E1 Register Signal Variant — DTMF, MFC R2. Default: MFC R2. If you select DTMF, DNIS/ANI is transmitted in the corresponding speech channel using the DTMF signals as per ITU-T Q.23. Matrix SARVAM UMG System Manual...
  • Page 450 ANI digits to be sent. Valid range is 01 to 15. Default: 05. Matrix SARVAM UMG System Manual...
  • Page 451 ANI digits back to requesting DID digits. Valid range is 00 to 99. Default: 99. • ANI Length = 00 signifies ANI is not sent by the Outbound end. • ANI Length = 99 signifies ANI Length is variable. Matrix SARVAM UMG System Manual...
  • Page 452 Operator specifies the forward group II tone used to inform the inbound end that the calling party is Operator. Valid range is 00/ 01 to 15. Default: 05. If this parameter is not applicable, assign 00. Matrix SARVAM UMG System Manual...
  • Page 453 For India, use A-7 to signify 'Send calling party's category' event. • Address Completed, Charge, Set Speech Condition specifies the backward group A tone used to inform the inbound end that the incoming register at the inbound end needs no additional address digit, Matrix SARVAM UMG System Manual...
  • Page 454 Protocol. Hence Special Information tone will be sent to the calling party. SARVAM UMG will send only the Group B signal and then disconnect the call. Valid range is 00/ 01 to 15. Default: 02. If you do not want to use any tone, assign 00.
  • Page 455 • C and D Bits indicates the default values of C and D bits when the T1/E1 Port transmits line signals. CD Bits Meaning (Binary Value) 00 (C=0, D=0) Default: 01 i.e. C=0 and D=1 Matrix SARVAM UMG System Manual...
  • Page 456 Close the window to return to the main page. Copy E1-CAS Parameters • You can also copy the settings of a E1-CAS from one T1E1 port to the another using the Copy button. To do this, Matrix SARVAM UMG System Manual...
  • Page 457 From. Select the check box of the respective port numbers you want to copy the settings • If you want to copy the settings To all the ports, select the All check box. Matrix SARVAM UMG System Manual...
  • Page 458 • Click the OK button. • Once you have copied the settings, you can again edit the specific parameters of the T1E1 Port you copied the settings to. Matrix SARVAM UMG System Manual...

  • Page 459: Login Password

    Login Password You can configure SARVAM UMG using Jeeves and by dialing commands from a telephone (only specific parameters). Login Password for Jeeves To configure the system, you must log into the Jeeves using the Jeeves Password. The default Jeeves Password is 1234. When you login for the first time, you will be prompted to change the password.
  • Page 460 This Password must not be less than 4 digits and can be of upto 8 digits. Digits 0-9 are allowed. The default Command Password is 1234. You may change this Password using Jeeves. To change the Command Password: Matrix SARVAM UMG System Manual...
  • Page 461 Switch ON the system and wait for the system to initialize. • Switch OFF the system and remove the CPU Card from the slot. • Change the Jumper position from AB to the original position BC. Matrix SARVAM UMG System Manual...
  • Page 462 The Jeeves/Command Password will be restored to the default value, 1234. When you change the jumper positions to restore default Jeeves/Command Password (1234),a few other parameters will also be set to default. See “Restoring Default Settings by changing the Jumper Position” for details. Matrix SARVAM UMG System Manual...

  • Page 463: Date-Time Settings

    Date-Time Settings Real Time Clock SARVAM UMG has a Real Time Clock (RTC) to store date and time. When you select the Region, the RTC parameters are set automatically. However, the RTC can drift over a long period. So, you may check and reset the RTC values at regular intervals to correct this drift.
  • Page 464 17. In most countries in Asia and Africa, and in certain countries of South America, DST is not observed. 18. SARVAM UMG sets its Date and Time according to the Time Zone you selected, and synchronizes the time according to the SNTP Server you selected.
  • Page 465 If you select Custom, you must configure the Time Offset and choose whether you want the DST to be applied by Day and Month or by Date and Month and define the DST Start and End time. Matrix SARVAM UMG System Manual...
  • Page 466 Click Submit to save your DST settings. Example: If you are installing SARVAM UMG in a country in the European Union, as per the European Summer Time, the DST would start on the Last Sunday in March and end on the Last Sunday in October each year. Clocks...
  • Page 467 01:00 hours GMT at the start of DST and set back by one hour at 01:00 hours GMT when DST ends. Let us take the example of setting DST, if SARVAM UMG were installed in Berlin, Germany. In the year 2011, the DST in Berlin starts on Sunday, 27 March at 02:00:00 hours and ends on Sunday 30 October at 03:00:00 hours.
  • Page 468 At every power ON, SARVAM UMG will synchronize its date and time with the Time Server address you have entered as SNTP Server Address. By default, Auto Date and Time Sync with SNTP during Power ON is disabled. • To synchronize date and time of SARVAM UMG with the SNTP server whenever required, click the Sync Date and Time Server with SNTP button.

  • Page 469: Advanced Settings

    System Name, NAT and SIP related parameters, Server Port, Certificates, DMZ etc. To configure the System Parameters, • Click the Advanced Settings link to expand. • Click the System Parameters link. • The System Parameters page opens. Matrix SARVAM UMG System Manual...
  • Page 470 Click General to expand and configure the following. • In System Name, enter a name that you wish to assign to SARVAM UMG. Naming SARVAM UMG will serve as an identifier when there are more than one SARVAM UMGs connected in the same LAN network.
  • Page 471 • Set the duration of the Ring Timer. This timer defines the duration for which you want SARVAM UMG to play a ring on the FXS Port to indicate the incoming call. This timer is loaded when the call is placed on the FXS Port, that is, either there is a ring event on the FXS Port or call waiting beeps are played when the FXS Port is busy.
  • Page 472 When the SARVAM UMG is connected to the PSTN, then it is recommended to extract the clock from the incoming data whereas if the SARVAM UMG is used to form a part of a private network, you are recommended to use the internal clock.
  • Page 473 In PLL Operating Mode, you can select — Normal, Hold Over or Free Run — as the operating mode as per your requirement. Default: Normal • In Clock Synchronization Status, the synchronization status of the clock is displayed. Matrix SARVAM UMG System Manual...
  • Page 474 Valid range is 1024 to 65535. Default: 3478. • Clear the Use SIP Port Fetched using STUN check box, if SARVAM UMG is located behind the NAT router and you have forwarded the SIP Listening Port of the SARVAM UMG in the router.
  • Page 475 Select the TCP NAT Keep Alive check box, if you want NAT Keep Alive messages to be sent to refresh the binding in the NAT router when SARVAM UMG is connected behind a NAT router and the SIP messages are transported over TCP. Default: Disabled.
  • Page 476 INVITE message to the called party and stops after receiving the provisional or the final response or when the call gets disconnected. On expiry of the timer, SARVAM UMG terminates the call process and gives an error tone to the user. Valid range is 10 to 200 seconds. Default: 30 seconds.
  • Page 477 In Ring Text, enter the Ring Text that you expect to receive in the Alert-Info header of the INVITE message during an incoming call. The Ring Text can be a maximum of 24 characters. • To assign the Ring Type, • Click on Ring Type. Matrix SARVAM UMG System Manual...
  • Page 478 Close the Ring Type window. • Select the desired Ring Type number for each Ring Text. Keep the Distinctive Rings check box disabled, if you want SARVAM UMG to play country-specific Ring Type on the FXS Port. For details, see “Region”. •...
  • Page 479 Set the duration of the Message Wait Ring Interval Timer. This timer defines the time duration after which SARVAM UMG will play the Message Wait Ring again on the FXS Port for the Message Wait Notification, if the previous ring was unanswered by the user. Valid range is 001 to 999 minutes.
  • Page 480 Select the Allow Server access from specific IP Address check box, if you want to allow access of the system to specific users only. Default: Disabled. If you enable this parameter, you must configure the IP Address table for Server Access. To configure the IP Address table, Click Settings Matrix SARVAM UMG System Manual...
  • Page 481 Enter the IP Addresses and their respective Subnet Mask in the table. • Click Submit and close the window. SARVAM UMG will allow system access only to those users whose IP Address matches with the one configured in the IP Address List for Server Access. •...
  • Page 482 In Local Certificate for Firmware Upgrade, select the certificate to be used by the system for Firmware Upgrade. • In Local Certificate for Configuration Upgrade, select the certificate to be used by the system for Configuration Upgrade. To create as well as Upload/ Download Certificates, see “Certificate Manager”. Matrix SARVAM UMG System Manual...

  • Page 483: Dial Plan

    Dial Plan SARVAM UMG supports 8 Dial Plans with total 64 entries in each table. The Dial Plan contains a series of digits and/or wildcard characters. When a user dials a number, it is compared with the Destination Number configured in the Dial Plan. If a match is...
  • Page 484 If there are multiple entries in the Dial Plan table, to search a particular entry in the table, under Testing enter the desired number to know which entry would be selected for routing. Wildcard Characters SARVAM UMG supports following characters. Character Description X (letter X) X represents any single digit from 0 to 9.
  • Page 485 Allows you to dial any number starting with 011. The number must be of minimum 011T 3 digits and maximum digits must be as configured for the port. Matrix SARVAM UMG System Manual...

  • Page 486: Number Lists

    A Number List is a data structure that constitutes digit and character strings which must be configured for the system to support the features described in the following. SARVAM UMG supports 24 Number Lists. Each Number List can contain upto 64 entries of a maximum of 24 characters each.
  • Page 487 The Black Listed Callers feature enables you to block incoming calls from specific numbers and addresses on SIP Trunks and Mobile Ports. You can apply this feature on the Source Port only. To use this feature, • you must configure the numbers of unwanted callers in a Number List. Matrix SARVAM UMG System Manual...
  • Page 488 Now, whenever there is an incoming call on the SIP Trunk or Mobile Port you have applied this feature, the SARVAM UMG will match the number with the Blacklisted Callers’ Number list you have assigned. If the number matches with any of the numbers you have blacklisted, the system will reject the call.
  • Page 489 Assign the list to the respective features for which you configured them on the various port types. For example, if you configured Number List 22 with black listed numbers for the Black Listed Callers feature on SIP Trunk 2, Matrix SARVAM UMG System Manual...
  • Page 490 In Blacklisted Callers Number List, select 22. • Click Submit. You can also configure the Number lists on the respective FXS Port, FXO Port, BRI Port, Mobile Port, SIP Trunk and T1E1 Port pages under the “Basic Settings” link of Jeeves. Matrix SARVAM UMG System Manual...

  • Page 491: Automatic Number Translation (Ant)

    Pause Timer, if applicable. For instructions, see: • “General” under “FXS Port” • “Advanced” under “BRI Port - Network” • “Advanced” under “BRI Port - Terminal” • “Advanced” under “T1 Port” • “Advanced” under “E1 Port” Matrix SARVAM UMG System Manual...
  • Page 492 “Mobile Port” Now, whenever there is a call on/ from the Port for which you have applied this feature, SARVAM UMG will match the Called/ Calling number with the Number configured in the Automatic Number Translation Table using the best match found logic.
  • Page 493 Click the Advanced Settings link to expand. • Click the Automatic Number Translation (ANT) link. The Automatic Number Translation Table window opens. In this table, you can store as many as 24 Numbers at Index Numbers 01 to 24. Matrix SARVAM UMG System Manual...
  • Page 494 To configure a range of numbers you can use the character $. Here, $ is any number from 0 to 9. For example, if you want SARVAM UMG to add prefix ‘1’ to all 10 digit numbers dialed by the user, configure Number as $$$$$$$$$$, Strip Digit as 0 and Add Prefix as 1.

  • Page 495: Sip Network Profile

    Status displays the status of this Network Profile. • You can select Proxy or Peer-to-Peer as the Mode. Default: Peer-to-Peer. • If you select Proxy, you must configure the following parameters: • Registrar Settings • Redundancy Settings • Codec • VoIP Profile Matrix SARVAM UMG System Manual...
  • Page 496 You must configure the Trusted IP Address Table to receive incoming calls on this SIP Trunk. If you do not configure this table, incoming calls on this SIP Trunk will be rejected. You can configure maximum 10 entries in the Trusted IP Address table. Matrix SARVAM UMG System Manual...
  • Page 497 INVITE message (Source IP address from the Network layer and Source Port from the Transport layer) with the Destination Address configured in the Peer to Peer table. If a match is found, then the call will be routed to the desired destination. Else the call will be rejected. Matrix SARVAM UMG System Manual...
  • Page 498 Registrar Server Address can be of maximum 64 characters. Valid range is 1025 to 65534. Default: 5060. • If your Service Provider uses outbound proxy for handling voice calls, select the Outbound Proxy check box. Default: Disabled. Matrix SARVAM UMG System Manual...
  • Page 499 To add ‘rinstance’ in REGISTER message, keep the Add ‘rinstance’ in REGISTER check box enabled. ‘rinstance’ is any random value which can be used by SARVAM UMG to fetch its own contact binding, that is, to know the Registration Expiry Timer assigned by the server.
  • Page 500 “Digest Authentication” for more details. • Keep the Check SIP ID for Incoming SIP Message check box enabled, if you want SARVAM UMG to validate the SIP ID during an incoming call. Default: Enabled. • Keep the Check Proxy Address for Incoming SIP Message check box enabled, if you want SARVAM UMG to validate the Proxy Address during an incoming call.
  • Page 501 The Fallback Outbound Proxy Server Address can be of maximum 64 characters. Valid range is 1025 to 65534. Default: 5060. • In the Fallback Event list, select the event on occurrence of which SARVAM UMG should fallback to an alternate Registrar/Outbound Proxy Server, if available. •...
  • Page 502 If you have selected the SIP Trunk Mode as Proxy or Peer-to-Peer, configure the Codec Profile. • Click Codec. Codecs are used to compress the data in RTP packets to enable quick transmission. It also decompresses the received data. Matrix SARVAM UMG System Manual...
  • Page 503 The codec profiles supported by SARVAM UMG appears in the Selected Codecs Profiles list in the following order of preference: G.729 - 20msec - Silencesupp=off G.723 - 30msec - Silencesupp=off GSM FR - 20msec - Silencesupp=off iLBC (30ms) - 30msec - Silencesupp=off...
  • Page 504 SDP body with the remote peer. Default: Disabled. • Select the Include ptime header in SDP check box, if you want SARVAM UMG to add ptime header in the SDP offer / answer exchanges. Default: Disabled. •...
  • Page 505 If you have selected the SIP Trunk Mode as Proxy or Peer-to-Peer, configure the Advanced Settings. • Click Advanced. • Select the default SIP Transport for outgoing SIP messages from the following options: • UDP: Outgoing messages are transported using UDP. • TCP: Outgoing messages are transported using TCP. Matrix SARVAM UMG System Manual...
  • Page 506 Disabled. • Select Send "user=phone" in SIP URI check box, if you want SARVAM UMG to add user=phone in the Request URI / From / To header of the INVITE message. SARVAM UMG will send user=phone in SIP URI, only if the SIP ID is numeric.
  • Page 507 If you select Remote, SARVAM UMG will play the Music-On-Hold received from the remote end to the extension that is put on hold. If you select Auto, SARVAM UMG will play Music-On-Hold received from the remote end for 5 seconds and if it receives a silent tone it will play the local Music-On-Hold to the extension that is put on hold.

  • Page 508: Sip Voip Profile

    Keep the SIP Network Profile check box enabled to use this profile. Clear this check box if you do not want to use this profile. • Assign a Name to the VoIP Profile for identification. The Name can be a maximum of 24 characters. Matrix SARVAM UMG System Manual...
  • Page 509 • Click RTP. RTP Port is the port on which the SARVAM UMG listens for RTP Packets. This port is also used as the source port for sending RTP packets to the remote peer. • In Local RTP Port Minimum, enter the desired minimum RTP Port Number. Valid range is 1032 to 65535.
  • Page 510 Click FAX. • Select the Use FAX Protocol configured for Outgoing FAX check box, if you want SARVAM UMG to use the Fax Protocol configured for outgoing fax for this SIP Trunk and not the one that is received in RE- INVITE message from the remote end.
  • Page 511 Pass-Through FAX Parameters • Click Pass-Through FAX Parameters. • Select an appropriate Pass-Through FAX Codec — G.711 (µ-law) or G.711 (A-law) — that is compatible with your ITSP proxy server/ remote peer. Default: G.711 (µ-law). Matrix SARVAM UMG System Manual...

  • Page 512: Codec Profile

    It displays the p-time selected for each of the Codec Profile. • Silence Suppression: It displays whether the Silence Suppression for the respective Codec Profile is enabled or not. To configure the Codec Profile parameters: • Click Add New Profile to add a new profile. Matrix SARVAM UMG System Manual...
  • Page 513 • For the codecs — G.729, G.723 and G.711 (u - Law) — select the Silence Suppression check box, if you want SARVAM UMG to suppress the Silence packets and allow only the Voice packets to pass through. Default: Disabled.

  • Page 514: Destination Port Determination

    Determination of Destination Number • Determination of Destination Port SARVAM UMG supports different methods of determining the destination port for the calls originated on FXS Ports, FXO Ports, BRI Ports, Mobile Ports, SIP Trunks and T1E1 Ports. Destination Port Determination on FXS Ports For FXS Port, the system supports the following methods for Destination Port Determination: •...
  • Page 515 To apply Destination Port Determination On the basis of Destination Number, you must configure the T1E1 Port - Destination Port Determination - Destination Number Based table. Configuring BRI Port-Calling Number Based Table • Click the Advanced Settings link to expand. • Click BRI-Calling Number Based under Destination Port Determination. Matrix SARVAM UMG System Manual...
  • Page 516 To add an entry, click Add. A new window opens. Configure the following parameters: • In Calling Number, enter the number (max. 24 characters) from which you expect calls to be received. Valid digits are 0 to 9, *, #, (dot). Default: Blank. Matrix SARVAM UMG System Manual...
  • Page 517 Select Ascending to start hunting from the first to the last member FXS Port. Select Descending to start hunting from the last to the first member FXS Port. Default: Ascending. • To create a group of not-sequential FXS Ports as members, Matrix SARVAM UMG System Manual...
  • Page 518 Select FXS Group number. Default: 1. • Click Settings • The FXS Port - Groups window opens. • Create the FXS Group. For detailed instructions on creating groups, see the topic “Group” under Advanced Settings. Matrix SARVAM UMG System Manual...
  • Page 519 Select Ascending to start hunting from the first to the last member channel. Select Descending to start hunting from the last to the first member channel. Default: Ascending. • To create a group of not-sequential BRI Channels as members, Matrix SARVAM UMG System Manual...
  • Page 520 The BRI Port - Groups window opens. • Create the BRI Group. For detailed instructions on creating groups, see the topic “Group” under Advanced Settings. • Similarly, you can create a group of sequential and not-sequential T1E1 Ports. Matrix SARVAM UMG System Manual...
  • Page 521 (No Match Found). To change the default Routing Group and to create the Fallback Routing Group for the No Match Found numbers entry, • For the No Match Found entry in the table, click Edit Matrix SARVAM UMG System Manual...
  • Page 522 To configure the table for the T1/E1 Port, click T1E1-Calling Number Based. Configuring BRI Port-Destination Number Based Table • Click the Advanced Settings link to expand. • Click BRI-Destination Number Based under Destination Port Determination. Matrix SARVAM UMG System Manual...
  • Page 523 In Destination Number, enter the number you expect the callers to dial. You may enter upto 64 characters (Digits + “Wildcard Characters”) in this field. Valid characters are 0 to 9, *, #, X, T, Comma [,], Hyphen [-], Caret [^]. Default: Blank. Matrix SARVAM UMG System Manual...
  • Page 524 Wildcard Characters SARVAM UMG supports following characters. Character Description X (letter X) X represents any single digit from 0 to 9. When # is configured in a number string, it will not be considered as End of Dialing. When * is configured in a number string, it will not be considered as End of Dialing.
  • Page 525 FXS Port. Default: Ascending. • To create a group of not-sequential FXS Ports as members, • Select a FXS Group. • Select FXS Group number. Default:1. • Click Settings Matrix SARVAM UMG System Manual...
  • Page 526 Similarly, you can create a group of sequential and not-sequential FXO Ports, Mobile Ports and SIP Trunks. • To create a routing group of sequential BRI Channels as members, • Select the BRI Port Number. Default: 1. Matrix SARVAM UMG System Manual...
  • Page 527 Default: Ascending. • To create a group of not-sequential BRI Channels as members, • Select BRI Group. • Select a BRI Group number. Default:1. • Click Settings Matrix SARVAM UMG System Manual...
  • Page 528 Create the BRI Group. For detailed instructions on creating groups, see the topic “Group” under Advanced Settings. • Similarly, you can create a group of sequential and not-sequential T1E1 Ports. • You may create the Fallback Routing Group. Matrix SARVAM UMG System Manual...
  • Page 529 To change the default Routing Group and to create the Fallback Routing Group for the No Match Found numbers entry, • For the No Match Found entry in the table, click Edit • The Edit Entry window opens. Matrix SARVAM UMG System Manual...
  • Page 530 To configure the table for the Mobile Port, click Mobile-Destination Number Based. • To configure the table for the SIP Trunk, click SIP-Destination Number Based. • To configure the table for the T1/E1 Port, click T1E1-Destination Number Based. Matrix SARVAM UMG System Manual...

  • Page 531: Group

    Group SARVAM UMG supports the following methods for determining the destination port for the calls originated on FXS Ports, FXO Ports, BRI Ports, Mobile Ports, SIP Trunks and T1E1 Ports: • Fixed • on the basis of Destination Number •...
  • Page 532 First Free: The first port which is free will be used for routing the call each time. For example, SIP Group Number 1 has four members SIP Trunk 1 (Member 1), 2 (Member 2), 3 (Member 3) and 6 Matrix SARVAM UMG System Manual...
  • Page 533 For example, SIP Group Number 2 has four members SIP Trunk 6 (Member 1), 7 (Member 2), 8 (Member 3) and 9 (Member 4). For the first incoming call, SARVAM UMG will check the status of Member 1 (SIP Trunk 6). If free, the call will be routed using this port else system will check status of Member 2 (SIP Trunk 7) and so on.
  • Page 534 Group Number 1 has four members T1E1 Port 1 (Member 1), 2 (Member 2), 3 (Member 3) and 6 (Member 4). For every incoming call, SARVAM UMG will check the status of Member 1 first. If free, the call will be routed using this port else system will check status of Member 2 and so on.
  • Page 535 • Cyclic: If you select Cyclic, SARVAM UMG will route the first call to the first channel; if found busy the call will be routed to the next channel. If the first call has been routed through the first...

  • Page 536: Peer-To-Peer Dialing

    • SARVAM UMG is installed at Location B. • Peer-to-Peer calls can be made between the two locations with suitable configuration of SARVAM UMG and the Gateway (SETU VFXTH). • At Location A, you need to do the following configuration in SETU VFXTH: •...
  • Page 537 Keep the SIP ID field of the SIP Trunk blank. In the Router, you must configure the same SIP and RTP Ports as configured in the SARVAM UMG. In other words, you must configure Port Forwarding for SIP and RTP on the Router.
  • Page 538 121.124.130.110, as the system finds a matching entry for the dialed number in the Peer-to-Peer table. • On receiving a call, the SARVAM UMG at Location B routes this call through the Mobile Port of the SARVAM UMG to the Mobile user 9898012345. •...
  • Page 539 In Destination Number, enter the number you expect the callers to dial. You may enter upto 64 characters (Digits + “Wildcard Characters”) in this field. Valid characters: 0 to 9, *, #, X, T, Comma [,], Hyphen [-], Caret [^]. Default: Blank. Matrix SARVAM UMG System Manual...
  • Page 540 If the number to be dialed out is <dialednumber@destination address>, for example, 1234@abc.com, you must enter 1234 in this field. Wildcard Characters SARVAM UMG supports following characters. Character Description X (letter X) X represents any single digit from 0 to 9.

  • Page 541: Pin Authentication

    When a match is found in the table, SARVAM UMG authenticates the caller and allows the call to be processed. If the digits dialed by the caller do not match with any entry in this table, SARVAM UMG allows the caller to make two more attempts to dial a valid PIN Number and Password.
  • Page 542 Call Routing option under Handling of Incoming Calls. Now, enable Prompt caller to enter PIN on the respective port. Under “Basic Settings”, see “FXO Port”, “SIP Trunk”, “Mobile Port”, “BRI Port - Terminal”, “T1 Port” “E1 Port” for instructions. Matrix SARVAM UMG System Manual...

  • Page 543: Digest Authentication

    SIP Trunk mode is Peer to Peer and Allowed IP Address for Incoming SIP Message is set to Any. For all incoming calls (SIP requests), • SARVAM UMG will challenge the identity of the calling party, that is, the SIP device initiating the request to send its digest credentials. •...
  • Page 544 Table is common for all SIP Trunks. • Enter the user name assigned to the caller/ calling device in the User ID. SARVAM UMG will use this User ID to match the digest credentials sent by the caller/ calling devices when challenged.

  • Page 545: Static Routing

    Static Routing Table is required when you have more than one router (gateway) in your network and you want SARVAM UMG to send packets to multiple routers/ gateways for different types of calls. Static Routing Table helps route calls between point to point sites (connected through Multi Protocol Label Switching - MPLS, Frame Relay, etc.) and to public internet at the same time.
  • Page 546 • The Gateway Address where the IP packets are to be sent. When SARVAM UMG sends packets, if the final destination IP Address and SARVAM UMG are not in the same Subnet, the system will check the Static Routing Table.
  • Page 547 The Gateway Address must be in the same subnet as SARVAM UMG. • Click Submit to save your entries. As per the above example, the Static Routing Table of SARVAM UMG at Location A should be configured as: Index Destination Address...
  • Page 548 Default Gateway in the Network Parameters of SARVAM UMG at Location A. With the Static Routing Table configured, all calls made by SARVAM UMG to 192.168.2.0/ 24 will be routed through the router which connects Location A to Location B. Whereas, all calls made by SARVAM UMG to addresses other than 192.168.2.0/ 24 will be routed through the Default Gateway.

  • Page 549: Access Code

    Access Code Access Code is a string of digits dialed to use a feature. SARVAM UMG users can access the following features and facilities by dialing their Access Codes from a phone. Feature/Function Default Access Code System Engineer (SE) Programming...
  • Page 550 Change the default access code for the feature/ facility as per your requirement. Access Codes can be a maximum of 4 digits and digits 0-9, *, # and ^ are allowed. Do not configure Access Codes that may conflict with the Emergency Numbers. • Click Submit to save changes. Matrix SARVAM UMG System Manual...

  • Page 551: Virtual Access Code

    If Virtual Access Code is configured as Blank then that specific feature will be disabled for the all the Virtual Users. Do not configure Virtual Access Codes that may conflict with the Emergency Numbers or Other Access Codes. • Click Submit to save changes. Matrix SARVAM UMG System Manual...

  • Page 552: Virtual User

    Mobile port, the number you assign will appear on the phone of the called party, if the phone supports CLI display. Users configured here will be allowed to use the Virtual features only if the Allow Virtual Feature check box is enabled. Matrix SARVAM UMG System Manual...
  • Page 553 Mobile Port. After verifying the Virtual User Table, the call is routed to the destination port according to the option selected in Select Destination Port for Routing Calls. • Click Submit to save changes. Matrix SARVAM UMG System Manual...

  • Page 554: Emergency Number

    The system does not check Allowed-Denied Logic and Automatic Number Translation table when dialing an Emergency Number. SARVAM UMG will dial out an emergency number only if — FXO Port, SIP Trunk, Mobile Port, BRI Port or T1E1 Port — included as the Routing Group for the respective numbers are enabled.
  • Page 555 Click the Emergency Number link. • To Add an Emergency Number in the table, click the Add button. • To Edit an Emergency Number and or assign a Routing Group, click Settings of that number. Matrix SARVAM UMG System Manual...
  • Page 556 Make sure that Access Codes you have configured do not conflict with the Emergency Numbers. • Create the Routing Group. • To create a group of sequential FXO Ports as members, • Select the desired FXO Port numbers as members. Default:1. Matrix SARVAM UMG System Manual...
  • Page 557 FXO Port. Default: Ascending. • To create a group of not-sequential FXO Ports as members, • Select a FXO Group. • Select FXO Group number. Default:1. • Click Settings Matrix SARVAM UMG System Manual...
  • Page 558 Similarly, you can create a group of sequential and not-sequential Mobile Ports and SIP Trunks. • To create a routing group of sequential BRI Channels as members, • Select the BRI Port Number. Default: 1. Matrix SARVAM UMG System Manual...
  • Page 559 Default: Ascending. • To create a group of not-sequential BRI Channels as members, • Select BRI Group. • Select a BRI Group number. Default:1. • Click Settings Matrix SARVAM UMG System Manual...
  • Page 560 Advanced Settings. • Similarly, you can create a group of sequential and not-sequential T1E1 Ports. • Click Submit to save. Close the Add Entry/Edit Entry window. The entries you added appear on the Emergency Numbers page. Matrix SARVAM UMG System Manual...

  • Page 561: Disconnect Tone

    When the system detects disconnect tone on the FXO Port and if it matches with the Frequency and Cadences you have set, the call will be disconnected and the FXO Port will be released. • Click Submit to save. Matrix SARVAM UMG System Manual...

  • Page 562: Prefix To Domain Name Conversion

    FXS user can dial. Now, it is necessary that the number string dialed by SARVAM UMG is understood by the ITSP through which the call is routed. So, an appropriate Prefix Code is assigned to the Domain of the ITSP through which the calls are to be routed.
  • Page 563 Valid digits are 0 to 9, * and # • For each Prefix Code you assigned, enter the corresponding Domain Name. The Domain Name may consist of a maximum of 40 characters. • Click Submit to save the entries. Matrix SARVAM UMG System Manual...

  • Page 564: License Management

    To use ETERNITY GENX as the Universal Media Gateway, you need to purchase the SARVAM UMG SME Application software license. If you do not have the license for the SARVAM UMG SME Application and you do not start the Demo Period, the system will allow configuring and making of calls, but the connected calls from any port will be disconnected after 60 seconds.
  • Page 565 Or when end users demand to use the licensed feature on trial basis before actually purchasing the license. Demo Provision enables you to use the SARVAM UMG application, free of cost for a period of 60 days. In this case, the application starts even if you have not purchased the SARVAM UMG SME license.
  • Page 566 If you want to use licensed feature after the expiry of the demo period, you must purchase the license key and activate it in your system. When you default the SARVAM UMG, the demo period will not be reset. Matrix SARVAM UMG System Manual...
  • Page 567 You can view the features and functions that are currently available to you under Service Profile. • Keep your Current License Key and the License Voucher (paper or PDF) ready. • Open a new window on your browser. Matrix SARVAM UMG System Manual...
  • Page 568 • Enter http://www.matrixcomsec.com/MatrixLicense/ in the address bar. • Click Login to Access. The Login to Access page will open. Matrix SARVAM UMG System Manual...
  • Page 569 • Enter your User Name and Password provided by Matrix and click the Login button. On successful login, the License Activation page will open. • As Product Family, select the option SAPEX. Matrix SARVAM UMG System Manual...
  • Page 570 The License Activation page opens. When ETERNITY GENX is used as the Universal Media Gateway, only SARVAM UMG SME and Vocoder Channels Licenses are applicable. Other licenses are applicable when you run the ETERNITY GENX as the Unified Communication Server.
  • Page 571 Matrix SARVAM UMG System Manual...
  • Page 572 In the License PIN field on this page, enter the 16-digit License PIN from the Voucher. Matrix SARVAM UMG System Manual...
  • Page 573 • Click Details. The details appear in the fields Product Family, Product Name, Product Variant. Matrix SARVAM UMG System Manual...
  • Page 574 On successful activation, the confirmation message will appear on your screen along with the activation date and time. The screens for Current License Profile and the New License Profile may differ according to the licenses purchased by you. Matrix SARVAM UMG System Manual...
  • Page 575 You may Save, Print, or Email this information for your records, by clicking the relevant button. • Note down or copy the New License Key generated on this page. • Go back to the Jeeves window (or log in as System Engineer again, if your session has ended). Matrix SARVAM UMG System Manual...
  • Page 576 • Click the License Management page again. • In Enter License Key, paste or enter the new License Key generated. • Click the Submit button. Matrix SARVAM UMG System Manual...
  • Page 577 Dealer/Distributor in this regard. Your License Voucher may be a paper or a protected PDF file. • Open Jeeves. • Log in as System Engineer. • Under Advanced Settings, click License Management. The License Management page opens. • Note down the current License Key on this page. Matrix SARVAM UMG System Manual...
  • Page 578 • Open Jeeves again. • Log in as System Engineer. • Click the License Management link. • In Enter License Key, enter the New License Key you obtained from Matrix. • Click the Submit button. Matrix SARVAM UMG System Manual...
  • Page 579 The Service Profile on this page will be updated accordingly. • To log off, click Logout. The current License Key and Service Profile will remain unchanged when the system is set to default or the firmware is upgraded. Matrix SARVAM UMG System Manual...

  • Page 580: Call Detail Records (Cdr)

    SIP Trunks. SARVAM UMG supports upto 2000 call record entries and these entries are stored using the First In First Out (FIFO) method. Call records remain stored even when the system is set to default or the Firmware is upgraded.
  • Page 581 Calls originated from FXS Ports: The system will generate report of outgoing calls made from the FXS Ports of SARVAM UMG. To generate report using this filter for both FXS Ports, set the range of the FXS Ports in the From and To fields.
  • Page 582 Trunks. To generate report using this filter for a range of SIP Trunks, set the range of the SIP Trunks in the From and To fields. To generate report for calls terminated on a single SIP Trunk, set the same trunk number in both fields. Matrix SARVAM UMG System Manual...
  • Page 583 List with the Called Party Numbers which you want the system to match. See “Number Lists” instructions. • Calling Party Numbers Matching with Number List: The system generates report for calls received from specific numbers. Matrix SARVAM UMG System Manual...
  • Page 584 If you want to open/ save Call Detail Record Report on your computer, click the Download Call Records button. If you are using Mozilla Firefox (version 3.5 recommended), set the Downloads option of your browser as Always ask me where to save the files. Matrix SARVAM UMG System Manual...
  • Page 585 The filters you set are not applied on the downloaded report. The CSV and TXT files will contain all the records, without filters. A sample Call Detail Record Report is presented at the end of this topic. Matrix SARVAM UMG System Manual...
  • Page 586 By Port: Displays the number of the FXS Port using the supplementary services as Call Forward, Blind Transfer, Attended Transfer etc. • By Number: Displays the number assigned to the FXS Port using the supplementary services. Matrix SARVAM UMG System Manual...
  • Page 587 On each page, 15 records are displayed. Click the page number at the bottom of the report to view the next 15 records. The Alert message No Calls to Display will appear, if there are no records to be displayed. Matrix SARVAM UMG System Manual...

  • Page 588: Certificate Manager

    Certificate Manager SARVAM UMG supports certification for TLS, Web Server, Firmware Upgrade and Configuration Upgrade. The two types of Certificates supported are: Self-Signed Certificate and CA Signed Certificate. Self-Signed Certificate A self-signed certificate is created by the clients themselves or by the Servers and then given to their clients. It means that you yourself become the Certificate Authority (CA), create a CA Certificate and sign it.
  • Page 589 • In Locality Name (e.g. city), enter the name of your city. • In Organization Name (e.g. company), enter the name of your organization where SARVAM UMG is installed. • In Organizational Unit Name (e.g. section), enter the name of the unit or section or domain of your organization, where SARVAM UMG is installed.
  • Page 590 A sample Self-Signed CA Certificate is as follows: In the above Self-Signed CA Certificate: • C = Country • ST = State • = Location • O = Organization • OU = Organization Unit • CN = Common Name Matrix SARVAM UMG System Manual...
  • Page 591 To avoid this, it is recommended that you create the Certificates and then provide it to your clients. To create the System Certificate, • Click the Advanced Settings link to expand. • Click Generate under the Certificate Manager link to expand. Matrix SARVAM UMG System Manual...
  • Page 592 • In Locality Name (e.g. city), enter the name of your city. • In Organization Name (e.g. company), enter the name of your organization where SARVAM UMG is installed. • In Organizational Unit Name (e.g. section), enter the name of the unit or section or domain of your organization, where SARVAM UMG is installed.
  • Page 593 .cer, .crt and .pem. Valid format for key are .pem and .key (Base64 encoded ASCII file). • To delete a System Certificate, select the check box of the respective Certificate and click Delete. • To download the System Certificate, click Download Matrix SARVAM UMG System Manual...
  • Page 594 Get the Certificate Signing Request (CSR) verified and signed by the Certified Authority (CA). Generating the Certificate Signing Request • Click the Advanced Settings link to expand. • Click Generate under the Certificate Manager link. Matrix SARVAM UMG System Manual...
  • Page 595 • In Locality Name (e.g. city), enter the name of your city. • In Organization Name (e.g. company), enter the name of your organization where SARVAM UMG is installed. • In Organizational Unit Name (e.g. section), enter the name of the unit or section or domain of your organization, where your SARVAM UMG is installed.
  • Page 596 On receiving the Certificate Signing Request (CSR), the CA verifies the Server’s / User’s credentials. After successful verification, the CA signs and sends the signed certificate. After you receive the signed certificate, you must: • Click the Certificate Manager link to expand. • Click the Local Certificate link. Matrix SARVAM UMG System Manual...
  • Page 597 .cer, .crt and .pem. Valid format for key are .pem and .key (Base64 encoded ASCII file). To delete a System Certificate, select the check box of the respective Certificate and click Delete. To download the System Certificate, click Download Matrix SARVAM UMG System Manual...

  • Page 598: Features Of Sarvam Umg

    You can change the default access codes assigned to these features and facilities as per your requirement. See “Access Code”. In addition to these, SARVAM UMG offers users IP Dialing and Fax over IP (FoIP). It supports Remote Call Forward, Remote Held, and Remote Transfer using SIP Signaling. Call Hold Call Hold enables you to put an on-going conversation on hold and call another person, or receive a call from another person.
  • Page 599 If you go On-hook during the feature tone, your call with party A will be disconnected. • If you go On-hook during error tone, you will get ring back. • If you go Off-hook when your phone rings, you will get connected with party A again. Matrix SARVAM UMG System Manual...

  • Page 600: Making A Second Call

    For example, after making a second call, you can toggle between the first and the second call using the Call Toggle access code; you can also conduct a Conference with both parties, by dialing the Conference access code. Matrix SARVAM UMG System Manual...

  • Page 601: Call Toggle

    This way, you can talk alternately to A and B, by dialing Flash-#2 again. • When toggling between calls, you can disconnect the call you are currently in speech with, by going On-hook. • You can also use Call Toggle (Call Split) during a Conference call. Matrix SARVAM UMG System Manual...

  • Page 602: Call Transfer-Attended

    Attended Call Transfer is when you transfer the call to the desired party after consulting the party and or obtaining their consent for transfer. In the case of SIP to SIP Attended Transfer SARVAM UMG enables the transferor to know the result of the transfer activity, whether the call has been transferred successfully or not.
  • Page 603 • You can go On-hook even while Party B’s number is ringing. Matrix SARVAM UMG System Manual...

  • Page 604: Call Transfer - Blind

    Blind Transfer is when you transfer the call to the desired party, without informing the party of the transfer. SARVAM UMG enables the transferor to know the result of the transfer activity; whether the call has been transferred successfully or not. As soon as the transferor dials the Blind Call Transfer access code, SARVAM UMG loads the Transfer Notification Timer.
  • Page 605 If the transfer has timed out, i.e. the Notification Timer has expired and no notification has been received from the transfer target (party B, in this case) you will get error tone, followed by system standby. Matrix SARVAM UMG System Manual...

  • Page 606: Call Forward

    Timer for the phone to answer. This timer is configurable, and is set to 45 seconds as default. If the phone does not answer before the timer expires, SARVAM UMG considers it as No Reply and forwards it to the desired destination number.
  • Page 607 Ring Timer. The range of the Call Forward No-Reply Timer is 01 to 99 seconds. Default: 15 seconds. • Click Submit to save. To cancel the Call Forward option you selected, clear the respective check box. To set or cancel Call Forward from the Phone, • Lift handset of your phone. Matrix SARVAM UMG System Manual...
  • Page 608 End of Dialing may be # or * as configured in the system. • Dial #139-Timer to set the Call Forward No Reply Ring Timer. Where, Timer value is from 1 to 99 seconds. Default: 15 seconds. • Replace the handset. Matrix SARVAM UMG System Manual...

  • Page 609: Conference

    Three-party Conference, also referred to as Three-Way Calling, is a telephone call, in which you can have two other persons participate in the call. The maximum number of three-party conferences supported by SARVAM UMG is 4. You can initiate a conference by calling the first person, and then put the first person on hold to call the second person.
  • Page 610 • The conference will be terminated. Matrix SARVAM UMG System Manual...

  • Page 611: Call Waiting

    Call Waiting feature has priority over Call Forward-When Busy in call mature state i.e. when the FXS Port is in speech with another port. • If your SARVAM UMG has a 3G module, disable Call Waiting in the SIM Card before inserting it in the Mobile Port to prevent current calls from being disconnected. •...
  • Page 612 The beeps will continue, you will remain in speech with Party A. • To Accept the Waiting Call and Hold Current Call, dial Flash-#33. The beeps will stop, Party A will be put on hold and you will be in speech with Party B. Matrix SARVAM UMG System Manual...
  • Page 613 • To Accept the Waiting Call and Release Current Call, dial Flash-#34. The beeps will stop, Party A will be disconnected and you will be in speech with Party B. Matrix SARVAM UMG System Manual...

  • Page 614: Message Wait Indication On Sip Trunks

    Send MWI Notification on. Whenever a new message arrives in the mailbox of the SIP Trunk, SARVAM UMG gives notification to the FXS Port you have selected as destination, according to the type of Message Wait Notification you have selected on the FXS Port.
  • Page 615 FXS Port. Default: LED Lamp (HV) Whenever a new message arrives in the Mailbox of the SIP Trunk, SARVAM UMG gives notification to this (destination) FXS Port according to the type of Message Wait Notification you select.
  • Page 616 • Retrieve your messages, by dialing the Message Retrieval Number of that SIP Trunk from the FXS Port. • You will be connected to the Voice Mail server of the ITSP of that SIP Trunk. Matrix SARVAM UMG System Manual...

  • Page 617: Call Pick-Up

    Call Pick-up (default: #5). SARVAM UMG stores the FXS Port number from where the call was answered as the Destination Port in the Call Detail Record (CDR). To know more, see “Call Detail Records...

  • Page 618: Do Not Disturb (Dnd)

    On the FXS Port page, click Supplementary Services link to expand. • To set DND, select the Do Not Disturb (DND) Enable check box. Default: Disabled. • Click Submit to save. To set or cancel DND from the Phone, • Lift handset of your phone. Matrix SARVAM UMG System Manual...
  • Page 619 • Dial #18-1 to set. • Dial #18-0 to cancel. • Replace handset. Matrix SARVAM UMG System Manual...

  • Page 620: Hotline

    Whenever A goes Off-hook, SARVAM UMG plays feature tone and waits for the duration of the Hotline Timer. • If A does not dial any digit during this Timer, on the expiry of the Timer, SARVAM UMG dials out B’s number. Allowed-denied number logic is applied for the hotline number.
  • Page 621 End of Dialing may be # or * as configured in the system. • Dial #153-Timer to set the Hotline Timer. Where, Timer value is from 1 to 9 seconds. Default: 5 seconds. • Replace handset. Matrix SARVAM UMG System Manual...

  • Page 622: Supplementary Services Of Service Provider

    Flash, followed by the Access Code #4, for using Supplementary Services of Service Provider. When the SARVAM UMG is set in the Gateway mode, when you dial flash and the access code #4 to access the supplementary services of the service provider, the active call will be put on hold and you will get a feature tone.

  • Page 623: Making A New Call Using Access Code

    Making a New Call using Access Code This feature enables callers to disconnect the current call and make a new call using SARVAM UMG without getting disconnected from the system. This feature is useful when you want to allow users to make multiple calls without getting disconnected each time their call ends.
  • Page 624 • Dial the new number you want to call. • While in speech, dial #91 again to make another call. Matrix SARVAM UMG System Manual...

  • Page 625: Disconnecting A Call Using Access Code

    Disconnecting a Call using Access Code SARVAM UMG enables users to disconnect a call using an access code. When the Disconnect Call Access Code is dialed, SARVAM UMG releases the port engaged in the call. Disconnecting a Call using Access Code will not be allowed if Allow Virtual Feature option is selected as Allow All or As per Virtual User Table in the General settings of the Mobile Port.

  • Page 626: Ip Dialing

    SIP Trunk or a SIP Group for IP Dialing. When a number is dialed out from the source port, SARVAM UMG routes the call to the desired destination as per the routing mechanism configured for that port. However, when an IP Address is dialed from the source port of...

  • Page 627: Virtual User Features

    Virtual User Features CHAPTER 11 SARVAM UMG offers Virtual Users the following telephony features on the Mobile Port, which they can access by dialing the Virtual Access Codes. • Call Hold • Making a Second Call • Call Toggle •...
  • Page 628 If you disconnect the call during dial tone, your call with party A will be also disconnected. • If you disconnect during error tone, you will get ring back. When answered, call will be disconnected. Matrix SARVAM UMG System Manual...

  • Page 629: Making A Second Call

    Making a second call feature can also be used with other features such as Call Transfer-Attended and Call Toggle. • For example, after making a second call, you can toggle between the first and the second call using the Call Toggle Virtual access code. Matrix SARVAM UMG System Manual...

  • Page 630: Call Toggle

    • To talk to B, dial *2 again. • You are in speech with B. A is put on hold. • This way, you can talk alternately to A and B, by dialing *2 again. Matrix SARVAM UMG System Manual...

  • Page 631: Call Transfer-Attendant

    • Party B answers the call. You are in speech with party B. • Dial *4 or disconnect to transfer the call. • You are disconnected. Speech is established between party A and party B. Matrix SARVAM UMG System Manual...

  • Page 632: Call Transfer - Blind

    • Dial *3. • System puts party A on hold. • Dial the number of party B. • On successful transfer, you will get confirmation tone. • Party A will get connected with party B. Matrix SARVAM UMG System Manual...

  • Page 633: Maintenance

    HTTP Server or HTTPS Server or Provisioning Server. This feature is useful for ITSPs that have Provisioning Servers to store the firmware files. ITSPs can update the firmware of SARVAM UMG provided to their customers from a centralized location without physically visiting the customer premises.
  • Page 634 • The protocol to be used: HTTP, HTTPS. When SARVAM UMG installed at a customer site gets connected to the ITSP network, it will automatically compare its current firmware with the firmware files stored on the Provisioning Server. The matrix_firmware.html file helps SARVAM UMG decide which firmware it should upgrade to.
  • Page 635 At Power ON, if both Auto-Firmware upgrade and Auto-Configuration upgrade are enabled, Auto-Firmware upgrade has priority over Auto-Configuration upgrade. While upgrading, if SARVAM UMG has to upgrade itself with the benchmark firmware first then it is recommended that you select Upgrade Firmware Automatically at Every Power ON.
  • Page 636 SARVAM UMG will upgrade itself with the firmware you select. Firmware Upgrade from Personal Computer You can also upgrade firmware of SARVAM UMG with the firmware files stored on your computer. To do so, • Click the Upgrade Firmware from PC button. A new window - Firmware Upgrade From opens.
  • Page 637 • Select the required firmware files from the location on the local disk. • The path to the file will appear in the Firmware Upgrade From box. Click the Upgrade button. Matrix SARVAM UMG System Manual...

  • Page 638: Configuration Upgrade

    Auto Configuration Server (ACS). This feature is useful for ITSPs that have deployed a large number of SARVAM UMG. ITSPs can store the configuration files of each SARVAM UMG that they have provided to their customers on the Auto Configuration Server (ACS).
  • Page 639 SARVAM UMG are stored. The Auto Configuration Server Address can also be obtained by SARVAM UMG using DHCP (using Option 224). To fetch Auto Configuration Server Address using DHCP, keep the Server Address: Port field blank.
  • Page 640 If SARVAM UMG fails to connect to the Auto Configuration Server, it will make 10 attempts at a regular interval of 10 seconds to establish the binding. Even then, if it is unable to establish the binding, it will stop retrying and wait for next event of Auto Configuration upgrade.
  • Page 641 Downloads option of your browser as Always ask me where to save files. If you wish to upload the Backup Configuration of firmware V1R5.6 or later in system with firmware V1R5.5 or earlier, then make sure you upgrade the firmware to avoid system malfunction. Matrix SARVAM UMG System Manual...
  • Page 642 The zip file contains all the system configuration files in .cfg format and xml format. You cannot edit the configuration files in .cfg format, however you can edit the configuration files in xml format and then upgrade the system with it. Matrix SARVAM UMG System Manual...
  • Page 643 Upgrading Configuration from a Personal Computer You can upgrade configuration of SARVAM UMG with the configuration files stored on your computer. To do so, • Click the Upgrade Configuration from PC button. A new window - Upgrade Configuration From opens.
  • Page 644 The path to the file will appear in the Configuration Upgrade From box. • Click the Upgrade button. At a time, you can upgrade configuration either: • manually or automatically from Auto Configuration Server • manually from a Personal Computer. Matrix SARVAM UMG System Manual...

  • Page 645: Mbn File Upload

    MBN File Upload SARVAM UMG gives you the facility to upload MBN file of a newly emerged VoLTE supporting service provider in the market. MBN File Upload can be configured only when 4G Mobile card is inserted. Uploading MBN File To upload the new MBN file, •...

  • Page 646: System Debug

    Debugging has several benefits which include troubleshooting, security and system administration. SARVAM UMG supports Syslog Client for sending debug messages to the remote syslog server on the IP network. Configuring System Debug •...
  • Page 647 In Syslog Server IP Address, enter the remote Syslog Server IP Address. Default: Blank. • In Syslog Server Port, enter the port number. The range of the server port is 514, 1024 to 65535. Default: 514. Matrix SARVAM UMG System Manual...
  • Page 648 In PCM Capture Port, select the desired port — FXO, Mobile, BRI, T1E1 and the respective port number. Default: None. • To start PCM Capturing for the desired port, click Start. • To stop PCM Capturing for the desired port, click Stop. Matrix SARVAM UMG System Manual...
  • Page 649 Handling — are enabled. To disable a debug module, clear the respective check box. • In DSP PCAP, click the Start button to begin the capturing of the DSP Trace. Click the Stop button to stop DSP Trace capture. Matrix SARVAM UMG System Manual...
  • Page 650 Select the check box of the desired level — Level 1 or Level 2 — to enable. • Click Submit. • You can also enable debug for the desired Ports — FXO, FXS, Mobile, BRI, T1E1. • To do so, Matrix SARVAM UMG System Manual...
  • Page 651 • Click the respective port tab. • If you have selected FXO, FXS or Mobile, select the check boxes of the respective port numbers you wish to enable. Matrix SARVAM UMG System Manual...
  • Page 652 • If you have selected BRI, select the check boxes of the desired options — Layer 4, DTMF, D- Channel of the respective port numbers you wish to enable. Matrix SARVAM UMG System Manual...
  • Page 653 Click Close, you return to the System Debug page. If debug is enabled, atleast one debug level should be selected. If no debug level is selected, SARVAM UMG will prompt you to select a debug level. Matrix SARVAM UMG System Manual...
  • Page 654 If you want to save the Debug events, click the Save Debug button. • Save the file at the desired location on the local disk. • Open the SaveDebug.zip file. The zip file contains the system debug file SaveDebug.txt. Matrix SARVAM UMG System Manual...

  • Page 655: System Activity Log

    The System Activity Log has a buffer capacity of 500 records. The Activity Log stores records using the FIFO method. The System Activity Log can be downloaded on a computer in form of a report. SARVAM UMG also supports Syslog Client for System Activity Logs. The Syslog Client enables the system to send activity logs in syslog format to the remote ‘Syslog Server’.
  • Page 656 Displays the status whether enable or disable. Address: Block ICMP on WAN: Displays the status whether enable or disable. Block PING on WAN: Displays the status whether enable or disable. Local Certificate for TLS: Displays Local Certificate name used for TLS Matrix SARVAM UMG System Manual...
  • Page 657 SE Login blocked for IP: When an IP Address is blocked for SE Login due to continual invalid password entry. MM:: Displays CMM Module status (when PCAP is start/ stop). Mobile SIM: Mobile SIM Activity-Absent/Present Matrix SARVAM UMG System Manual...
  • Page 658 Select the System Activity Log on Syslog check box to enable the System Activity Log. Default: Disabled. You will be able to configure the SAL Settings only after you enable this check box. • In Syslog Server IP Address, enter the remote Syslog Server IP Address. Default: Blank. Matrix SARVAM UMG System Manual...
  • Page 659 If you want to delete all the activities, click the Clear SAL button. • If you want to Save the activities, click the Save SAL button. • You will get a prompt with the option to open the SaveActivityLog.zip file or save the file to a location. Matrix SARVAM UMG System Manual...
  • Page 660 • Save the file at the desired location on the local disk. • Open the SaveActivityLog.zip file. Matrix SARVAM UMG System Manual...
  • Page 661 • The zip file contains the SaveActivityLog.txt file. Matrix SARVAM UMG System Manual...

  • Page 662: System Fault Log

    System Fault Log The SARVAM UMG maintains a log of all system faults. The system Fault Log has a buffer capacity of 500 records. The Fault Log stores records using the FIFO method. The System Fault log can be downloaded on a computer in form of a report. SARVAM UMG also supports Syslog Client for System Fault Logs.
  • Page 663 Fault Logs are stored in the system by default. For sending System Fault Log on remote server, Syslog Server setting needs to be done. Configuring System Fault Log • Click the Maintenance link to expand. • Click the System Fault Log link. Matrix SARVAM UMG System Manual...
  • Page 664 In Syslog Server Port, enter the port number. The range of the server port is 514, 1024 to 65535. Default: 514. • Click Submit. • Click Close, you return to the System Fault Log page. Matrix SARVAM UMG System Manual...
  • Page 665 If you want to Save the list of faults, click the Save SFL button. • You will get a prompt with the option to open the SaveFaultLog.zip file or save the file to a location. Matrix SARVAM UMG System Manual...
  • Page 666 • Save the file at the desired location on the local disk. • Open the SaveFaultLog.zip file. Matrix SARVAM UMG System Manual...
  • Page 667 • The zip file contains the SaveFaultLog.txt file. Matrix SARVAM UMG System Manual...

  • Page 668: System Dsp Log

    System DSP Log The SARVAM UMG monitors all the activities of the slave cards inserted in the system and maintains records of these activities in the System DSP Log. You can download and save the System DSP log on a computer, if required.
  • Page 669 • You will get a prompt with the option to open the SaveDSPLog.zip file or save the file to a location. • Save the file at the desired location on the local disk. Matrix SARVAM UMG System Manual...
  • Page 670 • Open the SaveDSPLog.zip file. • The zip file contains the SaveDSPLog.txt file. Matrix SARVAM UMG System Manual...

  • Page 671: Simple Network Management Protocol (Snmp)

    Agents. The Agent listens on UDP port 161 for requests from Manager and the Manager listens on UDP port 162 for notification from Agent. To configure SNMP parameters, • Click the Maintenance link to expand. Matrix SARVAM UMG System Manual...
  • Page 672 Configure the SNMP Listening Port. Valid range is 161/ 1031 to 65535. Default: 161. • Select the SNMP Version as supported by your SNMP Manager. You can select— SNMPv1, SNMPv2c, SNMPv3. For enhanced security, you must select SNMPv3. Matrix SARVAM UMG System Manual...
  • Page 673 The System Contact can be of a maximum of 40 characters. Default: Blank. • Configure the System Location. This is the physical location of SARVAM UMG. This information is helpful to the administrator. The System Location may consist of a maximum of 40 characters. Default: Blank.
  • Page 674 Select the Privacy Algorithm as DES or AES-128. Default: DES. • Enter the Privacy Password of your choice.The Privacy Password must be a minimum of 8 characters and may have upto 24 characters. Default: Blank. Matrix SARVAM UMG System Manual...
  • Page 675 Click Notification Settings to expand. If SNMP version is set as SNMPv1, configure the following parameters. • If you want SARVAM UMG to generate Trap message for an error, select the Trap check box to enable. Default: Disabled. • You must configure the Notification Destination. SARVAM UMG will send the notification (error message) to the destination configured.
  • Page 676 Interval. Default: 10 seconds. • Configure the Notification Destination. SARVAM UMG will send the notification (error message) to the destination configured. The Notification Destination can be an IP Address or a Domain Name and the Port of the Manager or of any other device where you want to receive the trap messages.

  • Page 677: Pcap Trace

    PCAP can be used, among others, to monitor the network, analyze network problems, debug client/ server communications, debug network protocol implementations. SARVAM UMG supports PCAP Trace, which you can use to detect and diagnose network related problems; for example, when the SIP account is not getting registered, or a SIP related feature is not functioning.
  • Page 678 'Filter Settings' and 'Promiscuous Mode' (enabled) will not be cleared during power down. • You may enable RTP PCAP by selecting the Enable RTP PCAP check box. Default: Disabled. If you want SARVAM UMG to capture RTP packets during PCAP for SIP calls, make sure you enable RTP PCAP check box. •...

  • Page 679: Manual Call Test

    It can be of maximum 16 characters. Valid characters are 0-9, *, #, + and dot (.). • Click the Call button. SARVAM UMG will out dial the phone number you entered to make a test call between the Source Port and the Destination Port. •...

  • Page 680: Ac Impedance Test (Fxo)

    Termination and CO Line Type — to correct the line impedance mismatch between the AC Termination Impedance presented by the FXO Port of SARVAM UMG to the line and the CO Termination Impedance presented by the Central Office to the line.
  • Page 681 If you wish to abort the test midway, you may click the Abort Test button. • On completion of the test, the system will automatically disconnect the call. The message ‘Test Status: Successfully completed’ appears on the screen. Matrix SARVAM UMG System Manual...
  • Page 682 In such a case, you must run the test for each CO Trunk connected to the FXO Port separately and configure the settings accordingly. • To generate the detailed test report, click the Generate Test Report button. Matrix SARVAM UMG System Manual...
  • Page 683 You may print the report by clicking the Print button in the test report window. • Select your Printer in the Printer options. • You can also save the report in PDF format by selecting the Adobe PDF in the Printer options. Matrix SARVAM UMG System Manual...

  • Page 684: Default System

    NAT Type • Mobile Port • SIM PIN • Firmware Parameters • Configuration Parameters • Login Password (Jeeves and Command) To restore the default settings using the Web Jeeves, • Click the Maintenance link to expand. Matrix SARVAM UMG System Manual...
  • Page 685 Route Public IP Address • STUN Server Address • STUN Server Port • System Parameters - Server Ports • HTTP Web Server Port • HTTPS Web Server Port • FTP Server Port • Telnet Server Port Matrix SARVAM UMG System Manual...
  • Page 686 Switch OFF the system and remove the CPU Card from the slot. • Change the Jumper position from AB to the original position BC. • Insert the CPU Card back into the slot. • Switch ON the system. Matrix SARVAM UMG System Manual...

  • Page 687: Soft Restart

    Soft Restart If you need to restart SARVAM UMG, you may do it • using the Jumper • using Soft Restart from Jeeves When you restart the system, all active calls will be disconnected and the ports in use will be released. The system configuration however, will remain unaffected.

  • Page 688: T1E1 Port Alarm/ Performance Monitoring

    T1E1 Port Alarm/ Performance Monitoring T1E1 Port Alarms SARVAM UMG supports the following alarms to detect the errors occurring on the T1E1 Port. • RED Alarm (Loss of Signal) • YELLOW Alarm (Remote Alarm Indication) • BLUE Alarm (Alarm Indication Signal) RED Alarm •...
  • Page 689 This counter is incremented when the received frame has CRC-4 errors. Line Code Violation This counter is incremented when a line code violation error occurs. Positive Slip Counter This counter is incremented every time a positive slip occurs. Matrix SARVAM UMG System Manual...
  • Page 690 Negative Slip Counter This counter is incremented every time a negative slip occurs. You can view these Error Counters in the Jeeves for monitoring the performance of T1E1 Port. • Click the Maintenance link to expand. Matrix SARVAM UMG System Manual...
  • Page 691 Click the Clear Alarms/Counters button to clear the counter value. You must clear the counter value, if you change any settings of the system or the line connection. The page refreshes automatically after every 10 seconds to display the new status. Matrix SARVAM UMG System Manual...

  • Page 692: Status

    Click the Status link to expand. System Detail • Click the System Detail link. The following System Details will be displayed on this page. • Software Version-Revision: This displays the current version and revision of the firmware of SARVAM UMG. Matrix SARVAM UMG System Manual...
  • Page 693 The Slot Details displays the cards which are installed in the system along with the Slot Number they are installed in. It also displays their respective CPLD Version. Switch Application If you want to change the application running on the ETERNITY GENX platform, click on the Switch Application button. Matrix SARVAM UMG System Manual...
  • Page 694 If you are using Mozilla Firefox (version 3.5 recommended), before you save the configuration files, set the Downloads option of your browser as Always ask me where to save files. Matrix SARVAM UMG System Manual...
  • Page 695 The zip file contains all the system configuration files in .cfg format and xml format. You cannot edit the configuration files in .cfg format, however you can edit the configuration files in xml format and then upgrade the system with it. Matrix SARVAM UMG System Manual...
  • Page 696 Open the SarvamUMG_Config_28102015 folder to view the configuration files. • Keep this folder as a backup. In case there is a problem with the system configuration files these backup files can be restored back in the system. Matrix SARVAM UMG System Manual...

  • Page 697: Nx Dbm Vocoder Detail

    The following information related to Auto-Firmware upgrade will appear on your screen. • Last Upgraded On: This displays the firmware with which SARVAM UMG last upgraded itself through the provisioning server, along with the date (DD:MM:YYYY) and time (HH:MM) of the upgradation.
  • Page 698 • Last time when Synchronized with Server: This displays the date (DD:MM:YYYY) and time (HH:MM), when SARVAM UMG last synchronized with the server for new firmware updates. • Status of Last Synchronization: This displays the status of last synchronization. The possible status messages that will be displayed are listed in the table below.

  • Page 699: Configuration

    Click the Configuration link. The following information related to Auto-Configuration upgrade will appear on your screen. • Last Upgraded On: This displays the date (DD:MM:YYYY) and time (HH:MM), when SARVAM UMG last upgraded its configuration through the server. Matrix SARVAM UMG System Manual...
  • Page 700 • Next Upgrade On: This displays the date (DD:MM:YYYY) and time (HH:MM), when SARVAM UMG will again check for new configuration on the server. • Last time when Synchronized with Server: This displays the date (DD:MM:YYYY) and time (HH:MM), when SARVAM UMG last resynchronized with the server for new configuration.

  • Page 701: Network

    The current values of the following parameters will appear on your screen: LAN Port • IP Address: This displays the current IP address assigned to the LAN Port of SARVAM UMG. • Subnet Mask: This displays current Subnet Mask assigned to the LAN Port of SARVAM UMG.
  • Page 702 In all remaining cases, the default messages supported by DDNS client will appear in this. • Stack Status: This displays the SIP Stack Status. • NAT Type: This displays the NAT Type, if STUN is enabled in SARVAM UMG. The commonly used NAT types are: • Unknown •...

  • Page 703: Fxo Port

    SIP Port fetched using STUN: This displays the SIP Port fetched using STUN, if STUN server address is programmed in the system. FXO Port • Click the FXO Port link. • The status of the FXO Ports appear on this page, as FXO Port ‘Line not Connected’ or ‘Line Connected’. Matrix SARVAM UMG System Manual...

  • Page 704: Bri Port

    Click the BRI Port link. The following parameters will be displayed for the BRI Port. • Layer 1: Displays if the link is up or down. • Layer 2: Displays if the link is up or down. Matrix SARVAM UMG System Manual...

  • Page 705: Mobile Port

    Name: This displays the name assigned to the Mobile Port for identification. • Activity Status: This displays port activity status listed below: • Module Initialization • SIM PUK Required • SIM PIN Wrong • SIM Absent • SIM Present Matrix SARVAM UMG System Manual...
  • Page 706 SMS Service Center Number: This displays the Number of the SMS Service Center of the Service Provider. • Allowed Call Minutes: This displays the Call Minutes allowed to the Mobile Port. To know more about this feature, see “Call Minutes”. Matrix SARVAM UMG System Manual...

  • Page 707: Sip Trunk

    The SIP Trunk is registered with the SIP server. Some error has occurred in the SIP Trunk and no calls can be made using the Failed SIP Trunk (applicable only if the SIP Trunk mode is configured as ‘Proxy’). Matrix SARVAM UMG System Manual...
  • Page 708 This reason is displayed when Router's IP Address is to be used programmed in signaling but the address is not programmed. This reason is displayed when no response is received from the Remote Peer Not Alive remote peer for the OPTIONS message. Matrix SARVAM UMG System Manual...
  • Page 709 SIP Trunk. Corresponding 4xx/5xx/6xx response along with the text of the When any 4xx/5xx/6xx response is received against the SUBSCRIBE for MWI error message as it sent from SIP Trunk. is received with 4xx/5xx/6xx response. Matrix SARVAM UMG System Manual...
  • Page 710 Failed Reason: This displays the reason for failure of MWI registration with the registrar server. The different reasons for registration failure that may appear are: Failure Message Description Error Response- 4xx to 6xx This is the error response code. Matrix SARVAM UMG System Manual...

  • Page 711: T1E1 Port

    Click the T1E1 Port link. The following parameters will be displayed for the T1E1 Port. • Layer 1: Displays if the link is up or down. • Layer 2: Displays if the link is up or down. Matrix SARVAM UMG System Manual...

  • Page 712: Appendix

    Direct Dialing In DHCP Dynamic Host Control Protocol Domain Name Service DTMF Dual Tone Multi-Frequency E-Carrier1 (30B+D) FCBC Float cum Boost Charger FIFO First In First Out FoIP Fax over IP Frequency Shift Keying File Transfer Protocol Matrix SARVAM UMG System Manual...
  • Page 713 Primary Protection Module PPPoE Point-to-Point Protocol over Ethernet Primary Rate Interface Power Supply PSTN Public Switched Telephone Network Personal Unlock Key Robbed Bit Signaling RCOC Returned Call to Original Caller Radio Frequency Real Time Clock Matrix SARVAM UMG System Manual...
  • Page 714 Simple Network Time Protocol T-Carrier (23B+D) Terminal Equipment / Device TCP/IP Transmission Control Protocol/Internet Protocol Type of Numbering Plan User Datagram Protocol Un-interrupted Power Supply Uniform Resource Identifier VoIP Voice over IP Wide Area Network Matrix SARVAM UMG System Manual...

  • Page 715: Default Region Table

    Spanish GMT-05:00 Costa Rica Spanish GMT-06:00 Croatia English GMT+01:00 Cuba Spanish GMT-05:00 A-law Cyprus English GMT+02:00 Czech Republic English GMT+01:00 Denmark English GMT+01:00 A-law Egypt English GMT+02:00 A-law Fiji English GMT+12:00 Finland English GMT+02:00 A-law Matrix SARVAM UMG System Manual...
  • Page 716 Paraguay Spanish GMT-04:00 Peru Spanish GMT-05:00 Philippines English GMT+08:00 A-law Poland English GMT+01:00 Portugal Portuguese Qatar English GMT+03:00 Romania English GMT+02:00 Russia (Moscow, St. Petersburg) English GMT+03:00 Russia (Novosibirsk) English GMT+06:00 Russia (Vladivostok) English GMT+10:00 Matrix SARVAM UMG System Manual...
  • Page 717 FSK Bellcore FSK Bellcore United States (Hawaii) English GMT-10:00 U-law FSK Bellcore FSK Bellcore Uzbekistan English GMT+05:00 Venezuela Spanish GMT-04:30 Vietnam English GMT+07:00 Yemen English GMT+03:00 Yugoslavia English GMT+02:00 T1E1 Zambia English GMT+02:00 Carrier Type Zimbabwe English GMT+02:00 Matrix SARVAM UMG System Manual...

  • Page 718: Call Progress Tones

    SARVAM UMG to that of the country standard where it is installed. See the table for the CPTG Type (frequency and cadence of the different tones) supported by SARVAM UMG. The table shows the CPTG Types supported for different countries.
  • Page 719 Singapore 0.1on 0.9off 0.1on 1.5off 0.25on 2.0off South 400*33 0.1on 0.9off 400*33 0.1on 1.5off 0.15on Africa 0.25off 0.15on 1.45off Spain 0.1on 0.9off 0.1on 1.5off 0.1on 2.9off Thailand 400*50 0.1on 0.9off 400*50 0.1on 1.5off 0.1on 2.9off Matrix SARVAM UMG System Manual...
  • Page 720 Stuttered Dial Tone • Frequency: 425 Hz (applicable for all Regions) • Cadence (msec): 100-100-1000-1000 (applicable for all Regions) Remote Hold • Frequency: 400 Hz (applicable for all Regions) • Cadence (msec): 500-1500 (applicable for all Regions) Matrix SARVAM UMG System Manual...

  • Page 721: Features At Glance

    To Ignore the Waiting Call and Speech with Current Call To Accept the Waiting Call and Hold Current Call To Accept the Waiting Call and Release Current Call For Blind Transfer For Conference For Using Supplementary Services of Service Provider Matrix SARVAM UMG System Manual...
  • Page 722 For Making a New Call To Disconnect Call a. Dial # as end of dialing, if it has been configured by you or the system will wait till the expiry of the inter digit wait timer. Matrix SARVAM UMG System Manual...

  • Page 723: System Commands

    System Commands Certain parameters of SARVAM UMG can be configured by dialing System Commands from a telephone connected to the FXS Port. You can configure certain Network Parameters, like IP Address, Subnet Mask, Connection Type, set the system to default and also view current IP Address, Subnet Mask, Connection Type, DNS and Gateway Address by dialing System Commands.
  • Page 724 To view the Status of SIP Trunks, dial 27-SIP Trunk number-#* and go On-hook. SIP Trunk Number is from 001 to 250. The value of the parameter will be displayed on the LCD of the telephone instrument. • To exit programming mode, dial 00-#* Matrix SARVAM UMG System Manual...

  • Page 725: Technical Specifications - Eternity Genx

    Max number of NX DBM VOCODER64 modules that can be placed on the board are 2. b. Considering 30% SLT off-hook when 240 SLTs are connected. The power consumption may vary depending upon the system configuration and number of SLTs in off-hook state. Matrix SARVAM UMG System Manual...

  • Page 726: Technical Specifications - Sarvam Umg

    Technical Specifications - SARVAM UMG System Resource Specifications 240 Max FXS Ports FXO Ports 192 Max T1E1 Ports 8 Max BRI Ports 48 Max Mobile Ports 48 Max SIP Trunks 250 Max 128 Max VoIP Channels a. The maximum number of simultaneous off-hook FXS ports supported are 120.
  • Page 727 AMI/B8ZS for T1 and HDB3 for E1 Framing ESF for T1 and CEPT1 (with/without CRC) for E1 AT&T 5ESS, DMS, US NI2 (National ISDN 2), ETSI NET5 Switch Variant Protection Solid State (Over Voltage and Over Current) Built-in Secondary Protection Matrix SARVAM UMG System Manual...
  • Page 728 Name, Password, URL, Proxy URL, Register URL, Register Interval STUN and NAT Keep Alive Voice Codecs G.729, G.723, GSM FR, iLBC (30ms), iLBC (20ms), GSM EFR, G.711 (u-Law), G.711 (A- Law) Line Echo Cancellation G.168 with 128ms Tail Length Matrix SARVAM UMG System Manual...
  • Page 729         UC20-G Quectel           Compliant ETSI GSM Phase2/2+ SIM Card One SIM per GSM Port SIM Interface 1.8V, 3V Matrix SARVAM UMG System Manual...
  • Page 730 ETSI EN 301 489- 1 V1.9.2 (2011-09), ETSI EN 301 489- 7 V1.3.1 (2005- 11) Standards and directive ETSI EN 301 511 V9.0.2 (2003-03), 3GPP TS 51.010-1 V9.1.0 (2010- 03) EN 62311:2008 EN 60950-1:2006+A11:2009+A1:2010+A12:2011+A2:2013 XMR201512M95 FCC Identifier Modulations Supported GMSK(EGSM), GMSK(DCS) Matrix SARVAM UMG System Manual...
  • Page 731 1930 MHz – 1990 MHz Frequency Bands 2110 MHz – 2155 MHz 729 MHz – 746 MHz WCDMA: B2/B4/B5 1,900 MHz 2,100 / 1,700 MHz 850 MHz (for U.S.) FCC Identifier XMR201605EC25A Modulation Supported QPSK, 16QAM and 64QAM Matrix SARVAM UMG System Manual...
  • Page 732 Uplink Frequency band: 1710 MHz – 1755 MHz Frequency Bands 777 MHz – 787 MHz Downlink Frequency band: 2110 MHz – 2155 MHz 746 MHz – 756 MHz FCC Identifier XMR201607EC25V Modulation Supported QPSK, 16QAM and 64QAM Matrix SARVAM UMG System Manual...
  • Page 733 2300 MHz - 2400 MHz 2496 MHz - 2690 MHz WCDMA: B1/B5/B8 2,100 MHz 850 MHz (for U.S.) 900 MHz GSM: 900/1800 MHz FCC Identifier Modulation Supported GMSK , 8PSK , QPSK , 16QAM, 64QAM(DL) Matrix SARVAM UMG System Manual...

  • Page 734: How To Make The Telecom Earth

    Telecom Earth (Ground). Providing a separate Telecom Earth to the telecom equipment eliminates the possibility of any back-voltage on the earth. CO Line CO Line System Lightning Protective Earth Protectors Terminal Telecom Earth Matrix SARVAM UMG System Manual...
  • Page 735 The Bus bar is a copper strip, 4 inches long with 6 screws and nuts mounted on it. It has to be fixed on the wall in the exchange room. • The earth wire of the Primary Protection Modules (PPM) should be connected to this Bus bar. • Water the earth at regular intervals. Matrix SARVAM UMG System Manual...
  • Page 736 The AC cable's earthing pin may not be enough to protect the ETERNITY GENX from external noise and lightning strikes. A permanent connection must be made between earth and the earth terminal of the main unit. Matrix SARVAM UMG System Manual...

  • Page 737: Packing List

    ETERNITY GE Card PSUNI 250W Sr. No. Item Quantity ETERNITY GE Card PSUNI 3-pin Power Cord, MC-4 Black ETERNITY GENX Card CPU Sr. No. Item Quantity ETERNITY GENX Card CPU Cable with RJ45 connectors on both ends Matrix SARVAM UMG System Manual...
  • Page 738 ETERNITY GE Card CO8 Sr. No. Item Quantity ETERNITY GE Card CO8 Cable with RJ45 connector on one end ETERNITY GE Card BRI4 Sr. No. Item Quantity ETERNITY GE Card BRI4 Cable with RJ45 connectors on both ends Matrix SARVAM UMG System Manual...
  • Page 739 ETERNITY GE Card T1E1PRI Single Sr. No. Item Quantity ETERNITY GE Card T1E1PRI Single Cable with RJ45 connectors on both ends ETERNITY GE Card GSM4 Sr. No. Item Quantity ETERNITY GE Card GSM4 GSM Antenna External SMA Matrix SARVAM UMG System Manual...

  • Page 740: Warranty Statement

    This warranty is not transferable and applies only to the original user of the Product. All legal course of action subjected to Vadodara (Gujarat, India) jurisdiction only. Matrix SARVAM UMG System Manual...

  • Page 741: Disposal Of Products/Components After End-Of-Life

    Matrix Return Material Authorization (RMA) department. Make sure these are returned with: • proper documentation and RMA number • proper packing • pre-payment of the freight and logistic costs. Such products will be disposed-off by Matrix. "SAVE ENVIRONMENT SAVE EARTH" Matrix SARVAM UMG System Manual...

  • Page 742: E-Waste Management And Handling Rules

    Considering the benefits of electronics recycling, it is very important that people in various parts around the world embrace this concept. Creates Jobs E-waste recycling creates new jobs for professional recyclers and creates a second market for the recycled materials. Matrix SARVAM UMG System Manual...
  • Page 743 Jharkhand - 826004 2, Gejha Rd, Goyal Colony, Salarpur Salarpur Professional Noida Khadar, Sector 102, Noida, Uttar 1800-102-5679 Khadar Logistics Pradesh - 201304 Professional Plot-92,gala no 01,Sector 19C Vashi Mumbai Vashi 1800-102-5679 Logistics Navi, Mumbai - 400705 Matrix SARVAM UMG System Manual...
  • Page 744 Shop No.8, New Gajuwaka, Opp. High Andhra Professional Vishakapatnam School Road, Vishakapatnam, Andhra 1800-102-5679 Pradesh Logistics Pradesh - 530026 Shop no:-19, Pharbhat Road, Opp:- Professional Chandigarh Pharbhat Road Tennis Academy, Zirakpur, Chandigarh, 1800-102-5679 Logistics Punjab Matrix SARVAM UMG System Manual...
  • Page 745 Dunlop, Kolkata -700108 Professional Acharya Vihar - jaydev Vihar Rd, Odisha Bhubaneswar 1800-102-5679 Logistics Bhubaneswar, Odisha Shop No-4 Asansol Station Bus Stand Professional West Bengal Asansol Road, Munshi Bazar, Asansol, West 1800-102-5679 Logistics Bengal - 713301 Matrix SARVAM UMG System Manual...

  • Page 746: Regulatory Information

    Routed to a dial prompt This equipment returns answer supervision on all DID calls forwarded to the PSTN. Permissible exceptions are: • A call is unanswered • A busy tone is received • A reorder tone is received Matrix SARVAM UMG System Manual...
  • Page 747 Repairs to certified equipment should be coordinated by a representative designated by the dealer/ supplier. Contact the support at Support@MatrixTeleSol.com Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment. Matrix SARVAM UMG System Manual...
  • Page 748 CE Certificate: Matrix SARVAM UMG System Manual...

  • Page 749: Open Source Licensing Terms And Conditions

    You must make sure that they, too, receive or can get the source code. And you must show them these terms so they know their rights. Matrix SARVAM UMG System Manual...
  • Page 750 You may charge a fee for the physical act of transferring a copy, and you may at your option offer warranty protection in exchange for a fee. 2. You may modify your copy or copies of the Program or any portion Matrix SARVAM UMG System Manual...
  • Page 751 1 and 2 above on a medium customarily used for software interchange; or, b) Accompany it with a written offer, valid for at least three years, to give any third party, for a charge no more than your Matrix SARVAM UMG System Manual...
  • Page 752 Program subject to these terms and conditions. You may not impose any further restrictions on the recipients' exercise of the rights granted herein. You are not responsible for enforcing compliance by third parties to this License. Matrix SARVAM UMG System Manual...
  • Page 753 Free Software Foundation. If the Program does not specify a version number of this License, you may choose any version ever published by the Free Software Foundation. Matrix SARVAM UMG System Manual...
  • Page 754 Free Software Foundation; either version 2 of the License, or (at your option) any later version. This program is distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of Matrix SARVAM UMG System Manual...
  • Page 755 If your program is a subroutine library, you may consider it more useful to permit linking proprietary applications with the library. If this is what you want to do, use the GNU Lesser General Public License instead of this License. Matrix SARVAM UMG System Manual...
  • Page 756 Index Call Transfer - Blind 598 Call Transfer-Attended 596 AC Impedance Test (FXO) 674 Call Waiting 605 Access Code 543 Called-Numbering Plan Identification (NPI) Advanced Settings 4 Allowed - Denied Logic 117 Called-Type of Numbering Plan (TON) 198 Auto Configuration Upgrade 632 Callee / Called party 5 Auto Firmware Upgrade 627 Caller / Calling party 5...
  • Page 757 Copy BRI Port Parameters 199 Digest Authentication 492 Copy Channel Based Routing Parameters 194 Disconnect Tone 555 Disconnecting a Call using Access Code 619 Copy E1-CAS Parameters 450 Distinctive Rings 470 Copy MSN Based Routing Parameters 241 DNS Setting 92 Do Not Disturb (DND) 612 Copy Port Parameters 124 DTMF for VoIP 504...
  • Page 758 Number Lists 480 Hardware Settings 122 Hardware Slot - Port Offset 97 Outbound Parameters 444 Hotline 614 Packing List 731 Inbound Parameters 445 Pass-Through FAX Parameters 505 IP Dialing 620 PCAP Trace 671 ISDN PRI Interface 15 PCM Companding Type 86 Peer-to-Peer Dialing 530 Performance Monitoring Counter 683 LAN 91...
  • Page 759 SIP Over TLS 469 SIP Provisional Timer 470 UDP NAT Keep Alive 468 SIP TCP Port 470 Unconnected Calls Record Delete Timer 465 SIP TLS Port 470 User 5 SIP Trunk 295 SIP UDP Port 470 SIP VoIP Profile 502 Virtual Access Code 545 SMTP Errors 661 Virtual User 546...
  • Page 760 MATRIX COMSEC Head Office 394-GIDC, Makarpura, Vadodara - 390010, India. Ph: (+91)1800-258-7747 E-mail: Customer.Care@MatrixComSec.com www.MatrixTeleSol.com...

Table of Contents