Call Transfer-Attended - Matrix Telecom SARVAM UMG System Manual

Call Transfer-Attended

Attended Call Transfer is when you transfer the call to the desired party after consulting the party and or obtaining
their consent for transfer.
In the case of SIP to SIP Attended Transfer SARVAM UMG enables the transferor to know the result of the transfer
activity, whether the call has been transferred successfully or not.
As soon as the transferor goes On-hook or dials the Attended Transfer access code (if configured) to transfer the
call, SARVAM UMG loads the Transfer Notification Timer.
SARVAM UMG indicates to the transferor of the result of the transfer activity within this Timer. The Transfer
Notification Timer is configurable.
This is how Attended Transfer works:
• A (transferor) is in speech with B. A wants to transfer B's (transferee) call to C (transfer target).
• A dials Flash (Call Hold access code) to put B on hold and then dials C's number.
• A goes On-hook (the default Access Code for attended call transfer) while the C's number is ringing or
after speech with C.
• B is in speech with C.
• In Attended Call Transfer, the Transfer Notification Timer does not stopped even if the transferor goes
On-hook.
• The default Attended Transfer access code ^ (On-hook) can be changed as per user requirement. If an
access code other than ^ (On-hook) is assigned to Attended Transfer, then the transferor (A, in this
case) must dial the Attended Transfer access code after dialing the transfer target's number (C's
number).
Configuring Attended Transfer
To use this feature, Attended Transfer and Call Hold must be enabled in the Class of Service of the FXS Port.
For instructions, see "FXS Port"
Set the duration of the Transfer Notification Timer. Valid range is 001 to 999 seconds. Default: 60 seconds. To
change the duration of this timer, see
How to use Attended Transfer
• You are in speech with party A.
• Party A wishes to speak to party B.
• Dial Flash to put party A on Hold.
• Dial Party B's Number.
• When Party B answers the call, go On-hook to transfer.
Matrix SARVAM UMG System Manual
under Basic Settings.
"System Parameters".
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