Making A New Call Using Access Code - Matrix Telecom SARVAM UMG System Manual

Making a New Call using Access Code

This feature enables callers to disconnect the current call and make a new call using SARVAM UMG without getting
disconnected from the system.
This feature is useful when you want to allow users to make multiple calls without getting disconnected each time
their call ends.
Let us understand this feature with an example:
• A Cyber-Cafe has installed SARVAM UMG for providing international calling service to the home users.
• The Cyber-Cafe provides home users who have subscribed for this service, a number to call the SARVAM
UMG, a PIN Number and a Password.
• To make international calls, home users must call SARVAM UMG, dial the PIN Number, Password and the
international number. Thus, each time they want to make a call, they must repeat this process of dialing
over and over again.
• Making a New Call feature eliminates repeated dialing of these numbers.
• After calling SARVAM UMG, home users can dial their PIN number and Password once and call the
international number. At the end of the call, they can dial the Access Code for Making a New Call. They will
remain connected to the system and can make another call.
• If the remote end disconnects the call during speech, SARVAM UMG will play error tone for 4 seconds
followed by dial tone. Users can make a new call without dialing the feature Access Code.
This feature is applicable only on the Source Port and only when After Answering the Call and
Collecting the Digits is selected as the option to Route all Incoming Calls (with CLI).
Making New Call Access Code dialed by users will be ignored if any other option is selected to Route all
Incoming Calls (with CLI).
However, if you have enabled Connect Source Port when number is outdialed on the FXO Port or
Mobile Port or have enabled Connect Source Port when 183 (Session Progress) is received on SIP on
the SIP Trunk, you will be able to provide this feature to users.
Making a new Call using Access Code will not be allowed if Allow Virtual Feature option is selected as
Allow All or As per Virtual User Table in the General settings of the Mobile Port.
Configuring Making a New Call
To provide this feature to users, you must enable Allow making New Call using Access code on the FXO Ports,
SIP Trunks, BRI (Terminal) Ports, Mobile Ports and T1E1 ports. For instructions, see
Port - Terminal", "Mobile
How to make a New Call using Access Code
• When you are in speech during the current call.
• Dial #91. Current call will disconnect.
617
Port", "T1 Port" and "E1 Port" under Basic Settings.
"FXO Port", "SIP
Matrix SARVAM UMG System Manual
Trunk", "BRI