Call Transfer - Blind - Matrix Telecom SARVAM UMG System Manual

Call Transfer - Blind

Blind Transfer is when you transfer the call to the desired party, without informing the party of the transfer.
SARVAM UMG enables the transferor to know the result of the transfer activity; whether the call has been
transferred successfully or not. As soon as the transferor dials the Blind Call Transfer access code, SARVAM UMG
loads the Transfer Notification Timer. This timer stops if the transferor goes On-hook. SARVAM UMG indicates to
the transferor the result of the transfer activity within this Timer. The Transfer Notification Timer is configurable.
This is how Blind Call Transfer works:
• A (transferor) is in speech with B (transferee). A wants to transfer B's (transferee) call to C (transfer target),
without informing C.
• A dials Flash (or Call Hold access code) to put B on hold and then dials Blind Call Transfer access code.
• A dials the number of C and B's call is transferred to C.
Now, to know the result of the Blind call transfer, A should remain Off-hook after dialing C's number. One of the
following results may occur:
• If transfer is successful, A (transferor) gets confirmation tone for the duration of the Confirmation Tone
Timer, followed by error tone for the duration of the Error Tone Timer, followed by system standby.
• If the transfer target C is busy, A (transferor) gets busy tone, and speech is established between A and the
transferee B.
• If no message is received during the Transfer Notification Timer, A (transferor) gets error tone for Error
Tone Timer, followed by system standby.
Blind Call Transfer is not allowed if you dial the Blind Transfer access code after putting the remote held
call on hold.
Configuring Blind Transfer
To use this feature, you must enable Blind Transfer and Call Hold in the Class of Service of the FXS Port. For
instructions, see "FXS Port"
Set the duration of the Transfer Notification Timer. Valid range is 001 to 999 seconds. Default: 60 seconds. To
change the duration of this timer, see
How to use Blind Transfer
• You are in speech with party A.
• Party A wishes to speak to party B.
• Dial Flash
• Dial #6 Blind Transfer Access Code.
• Dial the number of party B.
Matrix SARVAM UMG System Manual
under Basic Settings.
"System Parameters".
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