Coverage Answer Group - Avaya Communication Manager Administrator's Manual

Screen Reference

Coverage Answer Group

This screen establishes Call Coverage Answer Groups.
An answer group contains up to eight members who act as a coverage point for another user.
For example, if several secretaries are responsible for answering a department's redirected
calls, all the secretaries could be assigned to an answer group. The answer group is assigned a
group number, and that group number appears in the department's coverage path. All
telephones in an answer group ring (alert) simultaneously. Any member of the group can
answer the call.
Each coverage answer group is identified by a number from 1 through the maximum number
allowed by your system configuration (see Hardware Description and Reference for Avaya
Communication Manager, 555-245-207). The members of the group are identified by their
extension number. Any telephone, including those administered without hardware (X-ported
(but not attendants) can be assigned to a coverage answer group. Note that members whose
extensions are X-ported will not be alerted).
Field descriptions for page 1
Figure 330: Coverage Answer Group screen
change coverage answer-group n
GROUP MEMBER ASSIGNMENTS
Ext
1: ________ ___________________________ 5: ________ __________________________
2: ________ ___________________________ 6: ________ __________________________
3: ________ ___________________________ 7: ________ __________________________
4: ________ ___________________________ 8: ________ __________________________
856 Administrator Guide for Avaya Communication Manager
COVERAGE ANSWER GROUP
Group Number: 3___
Group Name: COVERAGE_GROUP_
Name (first 26 characters) Ext Name (first 26 characters)
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