13 Customer Service
13.1 Servicing and Repairs
All RTC6 board servicing and repairs should be
performed only at SCANLAB.The warranty expires if
the RTC6 board has been altered.
13.2 Warranty
SCANLAB guarantees this product to be free of
defects in manufacturing and material. The warranty
is valid for 12 months after delivery. Repairs covered
under the warranty are performed at SCANLAB.
The scope of the warranty is limited to repair or
replacement of the SCANLAB product.
SCANLAB is responsible for the return delivery of
products repaired under warranty; the customer is
responsible for delivery to SCANLAB.
SCANLAB is not held responsible:
• when the product has been damaged through
misuse or improper operation
• for RTC6 board repairs not performed by
SCANLAB
• for damage resulting from improper packaging of
a product returned to SCANLAB
• if the RTC6 board has been altered
• for consequential damages
RTC6 boards
Doc. Rev. 1.0.21 en-US
13 Customer Service
13.3 Contacting SCANLAB
For service, repairs, advice or information, simply
contact SCANLAB using one of the contact
possibilities listed below:
SCANLAB GmbH
Siemensstr. 2a
82178 Puchheim
Germany
Tel. +49 (89) 800 746-0
Fax: +49 (89) 800 746-199
info@scanlab.de
www.scanlab.de
13.4 Product Disposal
The RTC6 board can be returned to SCANLAB for a fee
to be properly disposed of.
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