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8.2.2
Service call
Error code
Classification
C010
Drive system
related service call
C040
Paper feeding
system related
service call
C130
C140
C150
C160
C180
C1A0
C1B0
C260
Scanning system
related service call
C270
C280
C290
C3D0
Process related
service call
C3D1
C3D2
C410
Fuser unit related
service call
C430
C440
C450
C4C0
ES9160 MFP / ES9170 MFP
ERROR CODE AND TROUBLESHOOTING
Contents
Main motor abnormality: The main motor is not rotating
normally.
PFP motor abnormality: The PFP motor is not rotating
normally.
Upper drawer tray abnormality: The upper drawer tray
motor is not rotating or the upper drawer tray is not
moving normally.
Lower drawer tray abnormality: The lower drawer tray
motor is not rotating or the lower drawer tray is not
moving normally.
PFP upper drawer tray abnormality: The PFP upper
drawer tray motor is not rotating or the PFP upper drawer
tray is not moving normally.
PFP lower drawer tray abnormality: The PFP lower
drawer tray motor is not rotating or the PFP lower drawer
tray is not moving normally.
LCF tray-up motor abnormality: The LCF tray-up motor is
not rotating or the LCF tray is not moving normally.
LCF end fence motor abnormality: The LCF end fence
motor is not rotating or the LCF end fence is not moving
normally.
LCF transport motor abnormality: The LCF transport
motor is not rotating normally.
Peak detection error: Lighting of the exposure lamp
(white reference) is not detected when power is turned
ON.
Carriage home position sensor not turning OFF within a
specified period of time: The carriage does not shift from
its home position in a specified period of time.
Carriage home position sensor not turning ON within a
specified period of time: The carriage does not reach to
its home position in a specified period of time.
Scanner fuse blowout: 24V power for the scanning
system is not supplied at the scanner warming-up after
power-ON.
EPU board memory overwriting error: The overwriting of
the EPU board memory fails.
EPU board memory new parts detection error: The EPU
board detects the process unit as a new unit when the
equipment is started in the normal mode.
EPU board memory old parts detection error: The EPU
board cannot detect the new process unit when the
equipment is started in the EPU replacement mode ([7] +
[START]).
Thermistor or heater abnormality at power-ON:
Abnormality of service call the thermistor is detected
when power is turned ON or the temperature of the fuser
roller does not rise in a specified period of time after
power is turned ON.
Thermistor abnormality: Abnormality of the thermistor is
detected after a specified period of time has passed from
power-ON (including ready state).
Fuser roller abnormality: The temperature of the fuser
roller has exceeded the range of control or does not even
reach the range.
Thermistor abnormality during printing: Abnormality of the
thermistor is detected during printing.
Fuser unit new/old detection fuse abnormality
8 - 12
Troubleshooting
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