Oki ES9160 Maintenance Manual page 712

Check item
Setting
[5C21] Error in data import from TopAccess
Classification
TopAccess related error
Check item
Setting
[5C22] Error on data import from TopAccess
Classification
TopAccess related error
Check item
Setting
ES9160 MFP / ES9170 MFP
ERROR CODE AND TROUBLESHOOTING
Data (Address book, department or user information) have
been imported successfully. No troubleshooting is
required.
Data import from TopAccess failed due to invalid file format
Data import failed because the specified file (Address
Book, department or user information) is incorrect or
damaged. Check if the file is incorrect or damaged, and
then reattempt the import.
Data import from TopAccess failed due to an internal error,
the cause of which is unknown
• Data import failed because the specified file (Address
Book, department or user information) is incorrect or
damaged. Check if the file is incorrect or damaged, and
then reattempt the import.
• Check that no jobs remain and rebuild the databases
(Perform 08-9073).
• If the error is not recovered, initialize the HDD (Key in "2"
at 08-9070).
Notes:
• If you rebuild the databases with a job remaining,
delete it after finishing.
• When "Rebuilding all databases (08-9073)" is
performed, all the data in the Address Book and
Mailbox are deleted. If you back up the data in
advance, they will be recovered by restoring them after
rebuilding the database.
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