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[F109_1] Key consistency error (SRAM encryption AES key data damage)
Classification
Other service call
Check Item
Setting
[F109_2] Key consistency error (Signature Check public key damage)
Classification
Other service call
Check Item
Setting
[F109_3] Key consistency error (HDD encryption parameter damage)
Classification
Other service call
Check Item
Encryption key status confirmation
Take measures given in the following table according to the messages displayed in the SRAM Key
Status and FROM Key Status fields.
Remarks:
If the error is not cleared, reinstallation of the OS data, master data and application is needed.
Message displayed
SRAM Key
FROM Key
Status
Status
OK
AccessFailed
OK
KeyNull
KeyBroken
AccessFailed
OK
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Key consistency error - AES key data used for SRAM
encryption are damaged.
Reboot the equipment.
If it cannot be recovered, reinstall the software in the following
procedure.
(1)
Install the OS data.
P. 11-9 "11.2.1 Master data/System ROM/Engine
ROM/Scanner ROM / RADF ROM"
Key consistency error - Public key data used for Integrity Check
are damaged.
Reboot the equipment.
If it cannot be recovered, reinstall the software in the following
procedure.
(1)
Install the OS data.
P. 11-9 "11.2.1 Master data/System ROM/Engine
ROM/Scanner ROM / RADF ROM"
Key consistency error - Parameter used for HDD partition
encryption are damaged.
Check the message displayed by [3] + [C] + [START] → 5.
Key Backup Restore.
(1)
Replace the SYS board.
P. 9-14 "9.2.4 Precautions and Procedures when
replacing the SYS board"
(1)
Recover the encryption key on the SYS board.
P. 9-14 "9.2.4 Precautions and Procedures when
replacing the SYS board"
(1)
Replace the SRAM board (for the SYS board). (USB
backup data are not used)
P. 9-20 "9.2.8 Precautions and Procedures when
replacing SRAM board"
8 - 183
Contents
Measure
Contents
Measure
Contents
Measure
Measure
(all procedure)
([D] Restore encryptipn key)
(all procedure)
ES9160 MFP / ES9170 MFP
ERROR CODE AND TROUBLESHOOTING
8
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