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8.3.21
Service call for others
[F100_0] HDD format error (license data damaged)
Classification
Other service call
Check Item
Setting
[F100_1] HDD format error (HDD encryption key data damaged - one board)
Classification
Other service call
Check Item
Encryption key status
Take appropriate countermeasures shown in the table below according to the messages displayed in
"SRAM Key Status" and "FROM Key Status".
Remarks:
If the error is not cleared, reinstallation of the OS data, master data and application is needed.
Message displayed
SRAM Key
FROM Key
Status
Status
OK
AccessFailed
OK
KeyNull
KeyBroken
AccessFailed
OK
KeyNull
OK
KeyBroken
Keymismatch
Keymismatch
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HDD format error: Operation of HDD key data fails.
Reboot the equipment.
If it cannot be recovered, reinstall the software in the following
procedure.
(1)
Install the OS data.
P. 11-9 "11.2.1 Master data/System ROM/Engine
ROM/Scanner ROM / RADF ROM"
HDD format error: Encryption key data of either the SYS board
or the SRAM board for the SYS board are damaged.
Check the displayed message. ([3] + [CLEAR] → Power-ON →
5. Key Backup Restore)
Replace the SYS board.
P. 9-14 "9.2.4 Precautions and Procedures when replacing
the SYS board"
(all procedure)
Recover the encryption key on the SYS board.
P. 9-14 "9.2.4 Precautions and Procedures when replacing
the SYS board"
([D] Restore encryption key)
Replace the SRAM board (for the SYS board). (USB backup
data are not used)
P. 9-19 "9.2.6 Procedure when replacing the battery on LGC
board"
(all procedure)
Recover the encryption key on the SRAM board.
P. 9-19 "9.2.6 Procedure when replacing the battery on LGC
board"
([G] Backup encryption key)
<The error occurs when the SYS board is replaced>
Recover the encryption key on the SYS board.
P. 9-14 "9.2.4 Precautions and Procedures when replacing
the SYS board"
([D] Restore encryption key)
<The error occurs except when the SYS board is replaced>
Replace the SRAM board (for the SYS board).
P. 9-19 "9.2.6 Procedure when replacing the battery on LGC
board"
([G] Backup encryption key)
8 - 177
Contents
Measure
Contents
Measure
Measure
ES9160 MFP / ES9170 MFP
ERROR CODE AND TROUBLESHOOTING
8
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