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8.3.2
Paper exit jam
[E010] Leading edge of paper not reaching the exit sensor
[E020] Trailing edge of paper not passing the exit sensor
Classification
Paper exit jam
Proce
Check item
dure
1
Open the Automatic
duplexing unit. Is there
any paper on the transport
path?
Is the exit sensor working?
2
(Perform the input check
in the test mode: 03-
[FAX]ON/[9]/[B])
Is the registration roller
3
clutch working?
(Perform the output check
in the test mode: 03-108/
158)
4
Registration roller
Parts to be replaced
Exit sensor
LGC board
Registration roller clutch
Registration roller
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Error content
Jam not reaching the exit sensor
Stop jam at the exit sensor
Result
Yes
Remove the paper.
No
Yes
No
•
Check if the connector of the exit sensor is
disconnected.
•
Check if the connector CN309 on the LGC
board is disconnected.
•
Check if the connector pins are
disconnected and the harnesses are open
circuited.
•
Check if the conductor pattern on the LGC
board is short circuited or open circuited.
•
Replace the exit sensor
•
Replace the LGC board
Yes
No
•
Check if the connector of the registration
roller clutch is disconnected.
•
Check if the connector CN315 on the LGC
board is disconnected.
•
Check if the connector pins are
disconnected and the harnesses are open
circuited.
•
Check if the conductor pattern on the LGC
board is short circuited or open circuited.
•
Replace the registration roller clutch.
•
Replace the LGC board.
•
Check the registration roller. Replace it if it
is worn out.
8 - 41
Measure
Remark
ES9160 MFP / ES9170 MFP
ERROR CODE AND TROUBLESHOOTING
Next
Step
2
3
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