Oki ES9160 Maintenance Manual page 658

[F100_2] HDD format error (HDD encryption key data damaged - both boards)
Classification
Other service call
Check Item
Encryption key status
Take appropriate countermeasures shown in the table below according to the messages displayed in
"SRAM Key Status" and "FROM Key Status".
Remarks:
If the error is not cleared, reinstallation of the OS data / master data and application is needed.
Message displayed
SRAM Key FROM Key
Status Status
AccessFailed AccessFailed
KeyNull AccessFailed
KeyBroken
AccessFailed KeyNull
KeyBroken
KeyBroken KeyNull
KeyBroken
ES9160 MFP / ES9170 MFP
ERROR CODE AND TROUBLESHOOTING
HDD format error: Encryption key data of both the SYS board
and the SRAM board for the SYS board are damaged.
Check the displayed message. ([3] + [CLEAR] → Power-ON →
5. Key Backup Restore)
<With USB-SRAM backup data: USB backup data recovery>
(1) Replace the SYS board.
P. 9-14 "9.2.4 Precautions and Procedures when
replacing the SYS board"
(2) Replace the SRAM board (for the SYS board). (USB
backup data are used)
P. 9-19 "9.2.6 Procedure when replacing the battery
on LGC board"
(all procedure)
(3) Recover the encryption key/license on the SYS board.
P. 9-14 "9.2.4 Precautions and Procedures when
replacing the SYS board"
([D] Restore encryption key, [E] Restore license)
<With USB-SRAM backup data: USB backup data recovery>
(1) Replace the SYS board.
P. 9-14 "9.2.4 Precautions and Procedures when
replacing the SYS board"
(2) Recover all data on the SRAM board.
P. 9-19 "9.2.6 Procedure when replacing the battery
on LGC board"
"[D] Restore SRAM" step (6) to (10)
(3) Recover the encryption key/license on the SYS board.
P. 9-14 "9.2.4 Precautions and Procedures when
replacing the SYS board"
([D] Restore encryption key, [E] Restore license)
<No USB-SRAM backup data>
(1) Reinstall the master data and application program.
P. 9-9 "9.2.3 Precautions and procedures when
replacing the HDD"
<With USB-SRAM backup data: USB backup data recovery>
(1) Recover all data on the SRAM board.
P. 9-19 "9.2.6 Procedure when replacing the battery
on LGC board"
"[D] Restore SRAM" step (6) to (10)
(2) Recover the encryption key/license on the SYS board.
P. 9-14 "9.2.4 Precautions and Procedures when
replacing the SYS board"
([D] Restore encryption key, [E] Restore license)
8 - 178
Contents
Measure
Measure
(all procedure)
(all procedure)
([E] Replace HDD / Formatting)
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