Mitel SX-200 Documentation page 70

SECTION MITL9105/9110-096-105-NA
ATTENDANT BUSY OVERRIDE
Page 'I6
Description
This option allows the attendant who encounters a busy connection, to
override the connection and enter the call. Before the Attendant enters
the connection, all parties in the call hear an 800 ms burst of warning
tone, after which the Attendant is connected to the call and the
warning tone continues for a further 200 ms. A single 200 ms burst of
warning tone is repeated every 6 seconds for the duration of the
override. If the call cannot be overridden, reorder tone is returned.
Conditions
If a call includes an extension with Option Number 41 (Data
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Security) in its COS, no party in the call can be overridden.
Override can only be performed on an established (talking) call.
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Override cannot be performed on an attempted trunk group ac-
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cess.
A call cannot be overridden by two parties simultaneously.
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Programming
Select System Option 103 (Attendant Busy Override).
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Operation
Having reached a busy number:
Press and hold down the console OVERRIDE button - all parties
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in the connection hear the warning tone; you are connected to
the call.
Release the OVERRIDE button - you are released from the call.
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