Mitel SX-200 Documentation page 131

CALL HOLD
Description
Call Hold allows an extension user engaged in an active call, to place
the call on hold, then to replace the extension handset or use the
extension for other calls. All features normally active on the extension
may be selected while the call is held. The held call may be retrieved
locally or remotely (from a different extension) by dialing the required
Call Hold Retrieve code. A held call may be retrieved as part of
Consultation Hold or conferencing. The extension may interchange the
held call with an active call or conference the two calls. If the held call
is not retrieved within the selected recall time, the holding extension is
automatically recalled. For the SUPERSET 4 set, see Section MITL9174-
Conditions
Conference calls may not be held.
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If the user has a trunk on "Consultation Hold", and the called
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party is a trunk, System Option 183 (Cannot Dial a Trunk After
Flashing) and System Option 184 (Cannot Dial a Trunk After
Flashing if Holding or in Conference with a Trunk) apply to the
holding extension.
Programming
Assign access codes to Feature Numbers: 25 (Call Hold), 26
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(Local - Retrieve) and 27 (Remote Retrieve).
79 (Call Hold and Retrieve Access).
Select System Option 210 for a recall time of 2 minutes or
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System Option 211 for a recall time of 4 minutes. If neither of
these options is selected, the recall time will be 3 minutes.
Operation
To place a call on hold:
Flash the switchhook - transfer dial tone.
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Dial the Call Hold code - dial tone is returned, the original call is
held and hears music, if provided. The holding extension may
make or receive calls or access features in the normal manner.
To retrieve the call locally (at the holding extension):
Dial the Local Retrieve code - you are connected to the held call.
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The call is returned to the holding extension.
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To retrieve the call remotely (at a remote extension):
Dial the Remote Retrieve code.
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Dial the number of the holding extension - the call is connected
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to the remote extension.
SECTION MITL9105/9110-096-105-NA
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