Mitel SX-200 Documentation page 678

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SECTION MITL9105/911 o-096-451 -NA
1. GENERAL
Introduction
1 .Ol
This Section gives a general description of the Station Message
Detail Recording (SMDR) feature which is applicable to the SX-
100 and SX-200 Private Automatic Branch Exchanges when fitted with
the Generic 217 software package. It also describes the installation,
programming and operational parameters for the SMDR feature.
Reason for Reissue
1.02 This Section has been reissued to provide additional Generic
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217, SUPERSET 3TM and SUPERSET qTM information.
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Related Documents
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1.03 Table l-1 lists the MITEL practices associated with the SX-
lOO/SX-200 EPABX System.
Brief Description
1.04
Station Message Detail Recording, also known as "Call Detail
Recording", allows a business to analyze, and thus control, its
telephone costs. Data is collected for each outgoing and/or incoming
trunk call. Each such call generates a call record which is available at
the RS-232 port of the PABX. This output can be connected to:
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a local printer which gives an on-line printout at the termina-
tion of each trunk call; or
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a magnetic tape recorder or similar storage medium which
collects data for each event, for subsequent processing by a
service bureau to produce reports on telephone usage for man-
agement; or
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directly to a service bureau via a dedicated line for more timely
processing.
1.05 Each time a trunk is seized by a call outgoing from the PABX a
record is generated. This record is applicable regardless of the
call duration, the identity of the originating party (i.e., an extension, the
attendant or another incoming trunk) or whether the call is completed.
Examples of such calls are contained in Part 5. If the trunk cannot be
seized (e.g., the trunk is busy), a record is not made of the call. Certain
types of calls may not be recorded (see System Options 279, 281 or
282, Table 4-l).
1.06 Incoming trunk call data may be recorded. The record is gen-
erated regardless of the call duration, or whether the call is
completed (e.g., the called party is busy).
1.07
Internal calls (Le., calls between extensions or between the
extension and the attendant) are not recorded.
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