Mitel SX-200 Documentation page 652

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SECTION MITL9105/911 O-096-450-NA
Multiple Consoles
2.09 Separate counts are not maintained if there are two consoles,
except in the case of the two "console busy usage" registers,
which are individually incremented whenever the particular console is
not idle. All other registers include activity on both consoles.
Register Data Descriptions
2.10 Table 2-l details the storage registers used, and describes the
type of output obtained from each one, under the major head-
ings of:
l
System Services and Console Activity
l
Features
a
Outgoing Trunk Groups
0
Incoming Trunks.
..-.-
3' :
i::..
g&j
:--n
. .
Additional Data Information
2.11
In addition to the data supplied by the Traffic Measurement
reports (Part 3) certain data can be obtained as outlined below:
(a)
Calls-Answered Peg Count.
The total number of calls an-
swered by the attendant is obtained as the sum of Registers
012 (LDN l), 014 (Dial 0), 015 (LDN 2), 017 (Recall), 018 (LDN 3)
and 021 (LDN 4).
(b)
Abandoned Calls Peg Count.
The number of abandoned calls
to the attendant is the difference between Registers 011 (Calls
to Attendant) and the preceding "Calls Answered Peg Count".
(c) Average Speed of Answer.
The average speed of answer by
the attendant may be calculated from Registers 011 (Call to
Attendant) and 010 (Calls Waiting).
2.12 The following information is provided to clarify the data pro-
vided by trunk group overflow conditions. As an example, it is
assumed that Trunk Group A has overflow to Trunk Group B, and that
Trunk Group B has no overflow. Trunk Group A is now accessed and
the following conditions can occur:
(a) If all trunks in group A are not busy, then Trunk Group A peg
count is incremented.
(b) If all trunks in group A are busy but not all trunks in group B are
busy, then both Trunk Group A and B peg counts are incre- --
mented. In addition, group -A's busy/overflow peg count is in-
cremented.
(c) If all trunks in group A and B are busy, the Trunk Group peg
counts and the busy/overflow peg counts of both groups are
incremented.
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