Mitel SX-200 Documentation page 28

SECTION MITL9105/9110-096-l OO-NA
. .
22
go back on-hook If a trunk is listening to a recording while an Agent
becomes free, the trunk will immediately be taken from the recording
and the Agent rung for the trunk
5.05 The MITEL Recorded Announcement Card (RAC) occupies one
peripheral slot in the system and provides two different
8-second recordings using digital solid-state storage. Messages are
recorded from the Attendant Console. RADs are also supported. The
device must be capable of being connected to the system using a
standard tip-ring pair of a regular line card. The number of RACs and
of 12 Recording Groups may be programmed but the collective total of
Recording and Agent Groups cannot exceed 12. The interval before the
single message is heard can be specified for each Agent Group by the
attendant. Each MITEL RAC has two messages per card, and it has two
channels able to access each message. When defining a RAC recording
group, both the primary equipment number of the message (the 2nd or
6th of the card) and the secondary equipment number of the same
message (4th or 8th, respectively) must be placed in the Hunt Group.
Failing to do this will result in only 50
playback capabilities.
Note: The equipment numbers programmed by the attendant for
record and playback procedures will be either the 2nd or 6th
equipment number of the card slot used. The following points
should be considered when using Recorded Announcement
units:
Messages housed on RADs are always recorded off-line, as per
l
manufacture's specifications.
All recording units holding the same message must be put into
a Hunt Group in order for the system to access them correctly.
The access code of each Recording Group is used by the.
attendant to enable the UCD features appropriately.
Recorded Announcement
5.06 The console is used to define the ports containing both RACs
and RADs. When defining a RAC, two equipment numbers need
to be defined - one for each message. These will be the 2nd and 6th
ports of the slot the card is used in. When defining a RAD, the port
number of the line circuit it is connected to, is specified.
To program a RAD from the console:
Dial ~230
Dial RAD equipment number
Press RELEASE to terminate.
To program a RAC from the console:
Dial ~231
Dial RAC equipment number
utilization of the cards
Programming