Troubleshooting Via Web Ui Status Page - Safran SecureSync 2400 User Manual

APPENDIX
Verify
LEDs on
network
connector
Table 5-1:
5.1.4

Troubleshooting via Web UI Status Page

SecureSync's Web UI includes pages that provide current "remote" status inform-
ation about SecureSync. The following table includes information that can be
used as a troubleshooting guidance if status fault indications or conditions occur.
354
Current Status Indication
Green "Good SecureSync ICMP
link" is not solid test is failing.
green SecureSync is not
connected to PC
via Ethernet con-
nection
Green "Good SecureSync ICMP
Link" is solid test is passing.
green on both SecureSync is
SecureSync and connected to PC
other end of net- via Ethernet con-
work cable. nection
Troubleshooting network connection issues
Troubleshooting
1) Verify one end of standard network
cable is connected to SecureSync's Eth-
ernet port and other end is connected to
a hub/switch. Or a network cable is con-
nected to SecureSync and a stand-alone
PC.
2) Verify network settings of SecureSync
are valid for the network/PC it is con-
nected with (IP address is on the same
subnet as the other PC).
1) Disconnect SecureSync's network
cable and ping its assigned address to
ensure no response (no duplicate IP
addresses on the network).
2) Try accessing SecureSync from
another PC on the same network.
3) Network Routing/firewall issue. Try
connecting directly with a PC and net-
work cable.
SecureSync 2400 User Manual