Siemens Hicom 150 E Office Service Manual page 655

Hicom 150 E Office Rel.1.0 Service Manual - 8.32 Hicom 150 E Office - Hicom Agentline Office call distribution
17. Reference call number to call destination list 2 Call No. 441: 2
* 2
18. F7 Return to submenu
19. 3 Select external call allocation, Day
20. Repeat steps 2 to 17
(this sets all external calls for ACD)
21. F8 Return to the main menu
Overload phase
Release the associated dialling class of service for extension 100.
Programming with Hicom Assistant T
Step Entry
1. 14-14 Select menu for releasing associated dialling
2. Assign the class of service to ext 100
* 1
3. S Press the service key to exit system administration
A P.O.T. is plugged into port 124 (analog) to log in the port. This can be removed again later.
"Do Not Disturb" is set using the authorised extension for the analog port by means of
associated features. This port can then be used by the Agentline for the overload phase.
Step Entry
1. *83124*97 Activate the feature DND via associated service from the port
Logging in agents
The agents must now be logged in at the terminals.
Step Entry
1. *401 Enter the code at the terminal with extension 101
2. 100
3. *401 Enter the code at the terminal with the extension 102 Agent:
4. 101
5. *401 Enter the code at the terminal with the extension 103 Agent:
6. 110
7. *401 Enter the code at the terminal with the extension 104 Agent:
8. 111
http://cmweb01.mch.pn.siemens.de/e_doku/en/h150/h15/30/sh/2/15_832.htm (4 of 5) [06/04/2000 13:14:25]
Action
using the extension 100 at the port with the extension 124
Log in at ACD group 1 under the ID 100
Log in at ACD group 1 under the ID 101
Log in at ACD group 2 under the ID 110
Log in at ACD group 2 with the ID 111
Action
Action
CM-Elements
Call No. 100: 14
System Administration
Display
Ext 100: Denied
Ext 100: Allowed
Do Not Disturb on
Display
Agent:
available
available
available
available
Display