Automatic Call Connection (Aicc) With Ucd - Siemens Hicom 150 E Office Service Manual

Hicom 150 E Office Rel.1.0 Service Manual - 7.2 Features for general incoming traffic
2. 16-18-1 to 16-18-7 => Call Management Inc - CM-Elements
Programming Feature Via Hicom Assistant E
Configure the feature via Hicom Assistant E as follows:
Step Action
1. Configure overflow
2. Incoming Calls
3. Call destination lists
Performing Feature Check
Check the feature for error-free functioning as follows:
Step
1. Do not answer the call to the UCD group.
When the call forwarding - no answer timeout has elapsed, the call is signalled at the overflow
destination.

7.2.19 Automatic Call Connection (AICC) with UCD

Definition
Agents can use this feature to answer incoming calls without performing any operator actions. In
order to do this, the agent must be using a headset in conjunction with an enable key on the terminal.
An audible tone in the headset lets the UCD subscriber know that a call has arrived, and the call is
then switched through automatically.
AICC (also called Forced Feed) can be configured separately for each UCD group and is activated if a
headset is configured or is automatically detected for the terminal used.
Model-Specific Data
Subject
Feature available in
HW requirements
SW requirements
General requirements optiset E, headset,
Dependencies/Limitations
Subject
A/b extensions A/b extensions cannot use this feature.
http://cmweb01.mch.pn.siemens.de/e_doku/en/h150/h15/30/sh/2/15_72.htm (29 of 48) [06/04/2000 13:09:59]
OfficePro
x
-
As of Rel. 1.0
optiset E, headset,
enable key
Dependency/Limitation
Action
OfficeCom OfficePoint OfficeOne
x
-
As of Rel. 1.0
enable key
- -
- -
_ _
_ _