Siemens HiPath 3000 Operating Instructions Manual
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- Service manual (1144 pages) ,
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- User manual (165 pages)
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Summary of Contents for Siemens HiPath 3000
- Page 1 HiPath 3000 HiPath 5000 RSM HiPath AllServe, Hicom 150 E/H optiPoint 500 entry Operating Instructions...
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Page 2: Before You Begin
Do not operate the telephone in environments where there is a danger of explosions. Use only original Siemens accessories. Using other accessories may cause a hazard and will invalidate the warranty and the CE mark. Never open the telephone or a key module. If you encounter any problems, contact the service personnel. -
Page 3: Table Of Contents
Contents Contents Basic operating instructions ....7 optiPoint 500 entry control panel....... 7 How to Use these Operating Instructions . - Page 4 Contents Dialing Numbers/Making Calls....... . 19 Speed-Dial ..........19 Using Mailboxes .
- Page 5 Contents Using Other Functions/Services ....37 Sending a Message ........37 Deleting Sent Messages .
- Page 6 Contents Documentation .......57 Fixing Problems ......58 Telephone Maintenance .
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Page 7: Basic Operating Instructions
Basic operating instructions Basic operating instructions optiPoint 500 entry control panel Speaker Keys for for ring tones telephone settings Handset LEDs Eight fixed function keys: Consultation Redial Message Waiting Callback Speed Dial Mute Speaker Release Keypad Your service personnel can customize the default assignment to meet your preferences and requirements following order placement. -
Page 8: How To Use These Operating Instructions
Basic operating instructions Step by Step How to Use these Operating Instructions You will find a graphic representation of the steps in log- ical sequence in the left column. Below is an explana- tion of the symbols: Lift the handset (off-hook). Replace the handset (on-hook). -
Page 9: Accessing Functions
Basic operating instructions Step by Step Accessing Functions ... With Codes You can activate the functions of your system by entering codes such as: DND (do not disturb) on. DND (do not disturb) off. All codes to activate or enable functions are always introduced by pressing the star key, and all codes to deactivate, disable or delete functions are always entered starting with the pound key. -
Page 10: Making Calls - Basic Functions
Making Calls – Basic Functions Step by Step Making Calls – Basic Functions Making and Answering Calls Special default ring signaling is set for your telephone: • When you receive an internal call, your telephone rings once every four seconds (single-tone se- quence). -
Page 11: Dialing Numbers/Making Calls
Making Calls – Basic Functions Step by Step Dialing Numbers/Making Calls Answering a Call With the Handset Lift the handset. Internal calls: Enter the station number. External calls: Enter the external code and the station number. The called party does not answer or is busy: Replace the handset. -
Page 12: Redialing A Number
Making Calls – Basic Functions Step by Step Redialing a Number The last three external telephone numbers dialed are stored automatically. You can redial them simply by pressing a key. Lift the handset. Press this key. Redial If this feature is configured (contact the service personnel), accounts codes entered are also saved Page 32. -
Page 13: Switching To The Party On Hold (Toggle)
Making Calls – Basic Functions Step by Step Switching to the Party on Hold (Toggle) Press the key. Enter the code. LED continues to flash. Consultation Combining the calling parties into a three-party conference Press the key. Enter the code. The LED goes out. Consultation Connecting the other parties to each other Replace the handset. -
Page 14: Call Forwarding In The Carrier Network And Forwarding Multiple Subscriber Numbers (Msn) (Not For U.s.)
Making Calls – Basic Functions Step by Step Deactivating call forwarding: Lift the handset. re w Enter the code. When call forwarding is active, a special dial tone sounds when you lift the handset. If DID DTMF is active (contact the service per- sonnel), you can also forward calls to this desti- nation. -
Page 15: Using Callback
Making Calls – Basic Functions Step by Step Using Callback If a user is busy or is not answering, you can store an automatic callback. This feature saves you from having to make repeated attempts to reach the user. You receive a callback, •... -
Page 16: Telephone Settings
Making Calls – Basic Functions Step by Step Telephone Settings Adjusting the Ring Volume Press one of these keys while the phone is idle. Press the key. To raise or lower the volume, keep pressing the keys un- til the desired volume is set. simultaneously Save. -
Page 17: Making Calls - Convenience Functions
Making Calls – Convenience Functions Step by Step Making Calls – Convenience Functions Making Calls Accepting a Specific Call for Your Colleague You hear another telephone ring. Lift the handset. Enter the code. Enter the number of the telephone that is ringing. Accepting calls in a team Page 47. -
Page 18: Answering Calls From The Entrance Telephone And Opening The Door
Making Calls – Convenience Functions Step by Step Answering Calls from the Entrance Telephone and Opening the Door If an entrance telephone has been programmed, you can use your telephone to speak to someone at the entrance telephone and to activate a door opener. If you are authorized to activate a door opener (contact the service personnel), visitors can open the door them- selves by entering a 5-digit code (e.g. -
Page 19: Dialing Numbers/Making Calls
Making Calls – Convenience Functions Step by Step Activating the door opener: Lift the handset. Enter the code. Dial the entrance telephone number. Enter the five-digit code. Default code = "00000" (con- tact the service personnel). Enter the type of door opener. 1 = enable with ring, 2 = enable w/o ring = You can also open the door with- out a doorbell ring. -
Page 20: Using Mailboxes
Making Calls – Convenience Functions Step by Step Storing Station Speed-Dial Numbers You can store the ten numbers which you use the most and dial them using your own station speed-dial num- bers: 0 through Page 19. Lift the handset. Enter the code. -
Page 21: Automatic Connection Setup (Hotline)
Making Calls – Convenience Functions Step by Step Automatic Connection Setup (Hotline) If this function is configured (contact the service per- sonnel), the system automatically sets up a connection to a preset internal or external destination. Lift the handset. Depending on the setting, the connection is either set up immediately or only after a preset period of time (hotline after a timeout). -
Page 22: Associated Dialing/Dialing Aid
Making Calls – Convenience Functions Step by Step Associated Dialing/Dialing Aid If this function has been configured (contact the service personnel), you can use your telephone as a dialing aid for other telephones. Lift the handset. Enter the code. Enter the internal station number of the party for whom you want to dial. -
Page 23: During A Call
Making Calls – Convenience Functions Step by Step During a Call Using Call Waiting Callers can still reach you while you are engaged in an- other call. A signal alerts you to the waiting call. You can either ignore or accept the waiting call. When you accept the waiting call, you can either end the first call or place it on hold and resume the call later You can also bar call waiting or the call waiting tone... -
Page 24: Preventing And Allowing Call Waiting (Automatic Camp-On)
Making Calls – Convenience Functions Step by Step Preventing and Allowing Call Waiting (Auto- matic Camp-On) If this function has been configured (ask the service per- sonnel), you can prevent or allow a second call Page 23 from being signaled by automatic camp-on during an ongoing call. -
Page 25: Picking Up (Retrieving) A Held Call
Making Calls – Convenience Functions Step by Step Retrieving a Parked Call Precondition: One or more calls have been parked. The telephone is idle. Lift the handset. Enter the code. Enter the park slot number you noted earlier. If the park slot number you enter is not in use, you can- not retrieve the call. - Page 26 Making Calls – Convenience Functions Step by Step If the second party does not answer: Press this key and wait two seconds. Consultation or (depending on the configuration) Press the key twice. Consultation Adding Up to Five to the Conference (Initiator Only) Press the key.
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Page 27: Activating Tone Dialing (Dtmf Suffix Dialing)
Making Calls – Convenience Functions Step by Step Ending a Conference (Initiator Only) Press the key. LED flashes. Enter the code. Consultation Removing the ISDN Central Office Party From the Conference (Only for U.S.) Press the key. LED flashes. Consultation qhme Enter the code. -
Page 28: After A Speaker Call (Announcement) In A Group
Making Calls – Convenience Functions Step by Step After a Speaker Call (Announcement) in a Group If this function has been configured (contact the service personnel), you can use a speaker call (announcement, Page 20) to announce a call in progress to a group of users Page 46. -
Page 29: If You Cannot Reach A Destination
Making Calls – Convenience Functions Step by Step If You Cannot Reach a Destination Call Waiting (Camp-On) It is important that you reach the called party, but the number is busy. Lift the handset. Enter the internal station number. Wait (approx. 5 seconds) until the busy tone is followed by the ring tone. -
Page 30: Using Night Answer
Making Calls – Convenience Functions Step by Step Using Night Answer When night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by the service personnel ( standard night answer service) or by you (temporary night answer service). -
Page 31: Appointments Function
Appointments Function Step by Step Appointments Function Saving Appointments You can tell your telephone to give you a call when you want to be reminded of an appointment Page 31. To do this, you need to save the time you want the call to be made. -
Page 32: Displaying And Assigning Call Charges
Displaying and Assigning Call Charges Step by Step Displaying and Assigning Call Charges Dialing with Call Charge Assignment You can assign external calls to certain projects. Precondition: The service personnel has set up account codes for you. Lift the handset. Enter the code. -
Page 33: Private Sphere/Security
Private Sphere/Security Step by Step Private Sphere/Security Turning Do Not Disturb On and Off You can activate the do not disturb function if you do not want the receive any calls. When do not disturb is acti- vated, internal callers hear a busy signal and external callers are rerouted to a telephone assigned for this pur- pose (contact the service personnel). -
Page 34: Silent Monitor
Private Sphere/Security Step by Step Silent Monitor If this function has been configured (contact the service personnel), you can join a call already in progress at an internal station and listen in unnoticed. Lift the handset. qmhh Enter the code. Enter the internal station number. -
Page 35: Trace Call: Identifying Anonymous Callers (Not For U.s.)
Private Sphere/Security Step by Step Trace Call: Identifying Anonymous Callers (Not for U.S.) You can have the carrier identify malicious external call- ers. You can save the caller’s station number during the call or for 30 seconds after the call ends. However, it is essential that you do not replace your handset during this time. -
Page 36: Locking Another Telephone To Prevent Unauthorized Use
Private Sphere/Security Step by Step Locking Another Telephone to Prevent Unauthorized Use If this function has been configured (contact the service personnel), you can lock other telephones to prevent unauthorized use, and later unlock them again. You can use this function to unlock the telephone for us- ers who have locked their telephones and then forgot- ten their PINs. -
Page 37: Using Other Functions/Services
Using Other Functions/Services Step by Step Using Other Functions/Services Sending a Message You can send short text messages (infotexts) to single users or groups of users who have system telephones. On system telephones with no display (e.g. optiPoint 500 entry), on ISDN, pulse or tone dialling te- lephones, transmitted text messages will be saved as a callback request. -
Page 38: Answering Messages
Using Other Functions/Services Step by Step Answering Messages If you have received any messages, the button "mes- sages/info" will light up. After lifting the receiver you will hear a special dial tone or an announcement. Lift the handset. rjlg Enter the code. Press the illuminated key. -
Page 39: Change Call Number (Relocate)
Using Other Functions/Services Step by Step Change call number (relocate) You can put your call number on every other available telephone when it is set up (contact the service person- nel). Your previous telephone then receives the old call number of your new telephone. The call number togeth- er with the settings (e.g. -
Page 40: Resetting Services And Functions (System-Wide Cancellation For A Telephone)
Using Other Functions/Services Step by Step Resetting Services and Functions (System-Wide Cancellation for a Telephone) There is a general reset procedure for activated func- tions. The following functions are canceled, if they were activated: • Forwarding on • Advisory msg. on •... -
Page 41: Activating Functions For Another Telephone
Using Other Functions/Services Step by Step Activating Functions for Another Telephone If this function has been configured (contact the service personnel), you can turn the following functions on and off for other telephones. This feature is also known as associated service. •... - Page 42 Using Other Functions/Services Step by Step • Lock and unlock all phones, code: 66/#66 Page 35 • Save PIN, code: Page 36 • Send a message, code: 68/#68 Page 37 • Group ringing, code: 81/#81 Page 47 • Group call, code: 85/#85 Page 46 •...
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Page 43: Controlling Connected Computers Or Other Programs And Telephone Data Service (For Hipath 3500/3550/3700/3750 Only)
Using Other Functions/Services Step by Step Controlling Connected Computers or Other Programs and Telephone Data Service (For HiPath 3500/3550/3700/3750 only) If this function has been configured (contact the service personnel), you can control connected computers or programs running on them, such as hotel services or in- formation systems, from your telephone. -
Page 44: Controlling Relays
Using Other Functions/Services Step by Step Controlling Relays If this feature is configured (contact the service person- nel), you can turn up to four relays on and off to control different facilities (such as a door opener). Depending on how they are programmed, you can switch the relays on and off or switch them on and have them switched off automatically after a timeout. -
Page 45: Enhanced Paging Equipment (Hipath 3700/3750 Only)
Using Other Functions/Services Step by Step Answering the page from the nearest telephone: Lift the handset. Enter the code. Enter your own station number. Enhanced Paging Equipment (Hipath 3700/ 3750 Only) Paging: Lift the handset. Enter the code. Enter the number of the party you want to page. Answering the page from the nearest telephone: Lift the handset. -
Page 46: Using Team Functions
Using Team Functions Step by Step Using Team Functions Turning Group Call On and Off If this function has been configured (contact the service personnel), you belong to one or more groups of users who can each be reached under a hunt group or group call number. -
Page 47: Accepting A Call For Another Member Of Your Team
Using Team Functions Step by Step If you deactivate the audible tone for another group or trunk, or deactivate it for all groups and trunks to which you belong, a special dial tone sounds when you lift the handset. Accepting a Call for Another Member of Your Team You can accept calls for other telephones in your team from your telephone even while engaged in another... -
Page 48: Uniform Call Distribution (Ucd)
Using Team Functions Step by Step Uniform Call Distribution (UCD) If this function has been configured (contact the service personnel), you belong to a group of users (agents) to whom calls are distributed. An incoming call is always assigned to the agent who has had the longest break without a call. -
Page 49: Team And Executive/Secretary Functions With
Team and Executive/Secretary Functions With Assigned Trunk Lines Step by Step Team and Executive/Secretary Functions With Assigned Trunk Lines If this function has been configured (contact the service personnel), you belong to a team of users for whom special trunk lines exist. You can then conduct your calls as usual via the trunk assigned to you. -
Page 50: Transferring Calls Directly To The Executive
Testing the Telephone Step by Step Transferring Calls Directly to the Exec- utive (Only in an Executive/Secretary Group) Normally, audible signaling of all calls for the executive is heard only in the secretary’s office. You can activate audible signaling so that calls are only signaled on the executive telephone and on a second telephone assigned to it. -
Page 51: Special Functions In The Lan (Pc Network)
Special Functions in the LAN (PC Network) If your telephone is operating in a HiPath 5000 RSM en- vironment, multiple HiPath 3000 systems are intercon- nected via a LAN (Local Area Network, e.g. proprietary PC network). Your telephone calls are conducted via the LAN (PC network). -
Page 52: Transferring Call Forwarding
HiPath 5000 RSM tele- phones. Lift the handset. Enter the code. Enter the (DISA) call number of the HiPath 3000 to which your telephone is connected. Enter. Enter the (DISA) call number of your telephone. -
Page 53: Using Night Answer
Page 30. Lift the handset. Enter the code. Enter the (DISA) call number of the HiPath 3000 to which the night answer telephone is connected. Enter. Enter the (DISA) call number of the telephone from which you wish to activate/deactivate the night answer service. -
Page 54: Activating And Deactivating A Ringing Group
Activating and Deactivating a Ringing Group You can have calls for your telephone signaled audibly at external telephones or at telephones in other HiPath 3000 communications platforms Page 47. Saving the telephones for the ringing group: Lift the handset. Enter the code. -
Page 55: Controlling Relays
Page 44 in other HiPath 3000 communications platforms. Lift the handset. Enter the code. Enter the (DISA) call number of the HiPath 3000 in which the relay is to be controlled. Enter. Enter the (DISA) call number of the telephone from which you wish to control the relay. -
Page 56: Opening The Door
Page 18 in other HiPath 3000 communications platforms. Lift the handset. Enter the code. Enter the (DISA) call number of the HiPath 3000 in which the door is to be opened. Enter. Enter the (DISA) call number of the telephone from which you wish to activate the door opener. -
Page 57: Documentation
Documentation You can find these operating instructions in the Internet in PDF format under http://www.siemens.com/hipath and on CD-ROM (ask the service personnel) in HTML and PDF format. In order to look at and print the operating instructions in PDF format, you need a computer on which the free Acrobat Reader software package is installed by Adobe. -
Page 58: Fixing Problems
Fixing Problems Fixing Problems Telephone Maintenance • Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth. • If the telephone is very dirty, clean it with a diluted neutral cleaner con- taining surfactants, such as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only). -
Page 59: Index
Index Index caller ID restoring display of suppressing display of caller ID ..33 caller ID suppression ......... 33 calling a second party ........ 12 account code ..........32 calls agents ............48 distributing ..........48 announcement ........... 20 calls in queue .......... - Page 60 Index forwarding LAN telephony ........... 13 ..........51 multiple subscriber number (MSN) LEDs=light emitting diodes ..14 ....... 7 forwarding MSN in CO locking ......14 functions all phones ..........36 activating/deactivating for another tele- locking all phones ........36 phone associated service locking/unlocking the telephone .....
- Page 61 Index speed-dialing dialing numbers ........19 parking a call ..........24 saving station speed-dialing ....20 personal identification number ....36 system ............. 19 pickup (call) ........... 17, 47 station number ..............36 assigning ..........21 for a telephone ........35 station speed-dialing ......
- Page 62 Index .............. 48 using functions from the outside .... 41 variable call forwarding ......13 work time ............ 48...
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Page 63: Overview Of Functions And Codes (Alphabetical)
Overview of Functions and Codes (Alphabetical) Overview of Functions and Codes (Alphabetical) The table below lists all available functions. If these functions have been configured (contact the service personnel), they can be called by entering a code or pressing a function key. Functions Operating Steps Accept a waiting call (camp-on) - Page 64 Overview of Functions and Codes (Alphabetical) Functions Operating Steps n qee o Call forwarding on Stn No. n qef o Stn No. n qeg o Stn No. n re w Call forwarding off n qide o Forward Line: On Trk No. Stn No.
- Page 65 Overview of Functions and Codes (Alphabetical) Functions Operating Steps n qmd Control relay on n rmd Control relay off Conversation (entrance telephone) or after 30 seconds Int. qje o Open door Int. Consultation n qlm o Door release on Int. + Code n rlm o Door release off Int.
- Page 66 Overview of Functions and Codes (Alphabetical) Functions Operating Steps n qhi o Paging another person (not for U.S.) Int. n qim o Answer page Int. (simple paging equipment) n rhi o Answer page Int. (enhanced paging equipment) Park a call Consultation n rij Retrieve parked call...
- Page 67 Overview of Functions and Codes (Alphabetical) Functions Operating Steps n qjl o Send message Int. ( n rjle w Delete message (sent) n w rjlg Accept message n qld o Speaker call Int. HF answerback Start conference Stn No. Consultation Stn No.
- Page 68 Overview of Functions and Codes (Alphabetical) Functions Operating Steps n qhde o Log on at beginning of shift Code n rhde w Log off at end of shift n rhdf w Log off work n qhdf w Log on work qhdg w Work time on rhdg w...
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Page 69: Fcc And Industry Canada Compliance
FCC Rules, Part 15 The Siemens optiPoint telephone has been tested and complied with the limits for a class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. - Page 70 FCC and Industry Canada Compliance If at any time the ownership of Siemens optiPoint telephone is transferred to someone else (whether independently or as part of a system), please supply this manual to the new owner. 1. REN The ringer equivalence number (REN) is used to determine the quality of devices which may be connected to the telephone line.
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Page 71: Equipment Attachment Limitations
Ringer Equivalence Numbers of all the devices does not exceed 5. The REN is associated with the analog loop-start and ground-start tele- phones. It is not applicable to Siemens optiPoint telephones. Equipment Attachment Limitations The Industry Canada label identifies certified equipment. - Page 72 © Siemens AG 2004 Information and Communication Networks Hofmannstr. 51 • D-81359 München The information provided in this document contains merely general de- scriptions or characteristics of performance which in case of actual use Ref. No.: A31003-H1012-C120-5-7619 do not always apply as described or which may change as a result of fur- ther development of the products.