Universal Call Distribution (Ucd) - Siemens Hicom 150 E Office Service Manual

Hicom 150 E Office Rel.1.0 Service Manual - 7.2 Features for general incoming traffic
Step
1. Remove an extension from a group using the procedure.
2. When the group is called, the telephone that has been removed does not ring.

7.2.11 Universal Call Distribution (UCD)

Definition
With this feature (also called ACD), an incoming internal or external call is automatically assigned to
the extension in a UCD group (agent) that was idle the longest.
If all extensions in a UCD group are busy, any additional incoming calls are placed in the queue and
then distributed to the group members according to their priority and the length of time they have
been waiting. Announcements or music can be played for the waiting callers.
Any agent can log on from any terminal by entering an ID. After logging on, the agent is "available"
and is permanently assigned to this terminal until he logs off. The assignment is retained even after a
system reset.
The UCD group can be forwarded (night answer for UCD).
Model-Specific Data
Subject
Feature available in
HW requirements
SW requirements
UCD groups
UCD agents
ID numbers
Agent per terminal
Dependencies/Limitations
Subject
UCD If a PC solution (e.g. Agentline) is active, the system`s internal logon/logoff mechanisms
are deactivated.
Configuration options
The feature can be configured using:
Hicom Assistant T / Hicom Assistant E
Programming Feature Via Hicom Assistant T
Configure the feature via Hicom Assistant T as follows:
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OfficePro OfficeCom
x
-
As of Rel. 1.0 As of Rel. 1.0
60
Max. 150 Max. 150
150
1
Action
OfficePoint OfficeOne
x _
- -
_
60 _
_
150 _
1 _
Dependency/Limitation
_
-
_
_
_
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