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HiPath 3000
HiPath AllServe
Hicom 150 E/H
optiPoint 500 economy
optiPoint 500 basic
optiPoint 500 standard
optiPoint 500 advance
Operating Instructions

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   Summary of Contents for Siemens HIPATH 3000

  • Page 1

    û HiPath 3000 HiPath AllServe Hicom 150 E/H optiPoint 500 economy optiPoint 500 basic optiPoint 500 standard optiPoint 500 advance Operating Instructions...

  • Page 2: Before You Begin

    The function has not been configured for your telephone - address any questions to Customer Support. • Your communications platform does not support this function - contact your Siemens sales representative to upgrade your system. Important Notes Do not operate the telephone in environments where there is a danger of explosions.

  • Page 3: Table Of Contents

    Contents Basic operating instructions ....8 optiPoint 500 economy/basic/standard control panel ....8 optiPoint 500 advance control panel with optiPoint key modules .

  • Page 4

    Contents Making Calls ....... . .25 Off-Hook Dialing ......... . 25 On-Hook Dialing.

  • Page 5

    Contents Displaying and Assigning Call Charges ..43 Displaying Call Charges (Not for U.S.) ......43 Displaying Call Charges for Another Telephone (Not for U.S.) .

  • Page 6

    Contents Using Other Functions......65 Sending a Message ........65 Displaying and Deleting Messages You Have Sent .

  • Page 7

    Contents Transferring a Call in Progress ....... . 84 Accepting a Call for Another Team Member ..... 84 Joining or Leaving a Group Call (Not for the Executive Telephone in an Executive/Secretary Team) .

  • Page 8: Basic Operating Instructions

    Basic operating instructions Basic operating instructions optiPoint 500 economy basic standard advance Function keys Full-d uplex speakerphone feature Illuminated display Headset por t USB interface Interface for ad d-on equipment Option bays optiPoint 500 economy/basic/standard control panel Key field fixed function keys: Program/Service Redial Keypad...

  • Page 9: Optipoint 500 Advance Control Panel With Optipoint Key Modules

    Basic operating instructions optiPoint 500 advance control panel with optiPoint key modules Key field fixed function keys: Program/Service Redial Mute or Internal Speaker Speaker for open Iluminated Keypad listening Display, LEDs and ring tones 2 lines with 24 chars Key field freely programmable keys Handset Fixed...

  • Page 10: How To Use These Operating Instructions

    Basic operating instructions Step by Step How to Use these Operating Instructions You will find a graphic representation of the steps in logical sequence in the left column. Below is an explanation of the symbols: Lift the handset (off-hook). Replace the handset (on-hook). Cond uct a call.

  • Page 11: Accessing Functions

    Basic operating instructions Step by Step Accessing Functions ... Interactively You can select some functions while the telephone is idle, for example: to scroll to a function and p ress Forwarding o n execute it. You can select other functions directly depending on the situation.

  • Page 12: Functions You Can Use

    Basic operating instructions Functions You Can Use Basic and Enhanced Functions You can use all basic and enhanced communications platform functions that appear interactively on the screen, in the Program/Service menu, and when you p ress function keys. Additional Team and Executive/Secretary Functions Æ...

  • Page 13: Making And Answering Calls

    Making and Answering Calls Step by Step Making and Answering Calls Special default ring signaling is set for your telephone: • When you receive an internal call, your telephone rings once every four seconds (single-tone sequence). • When you receive an external call, your telephone rings t wice in rapid succession every four seconds (dual-tone sequence).

  • Page 14: Open Listening In The Room During A Call

    Making and Answering Calls Step by Step Ending the call: Press the key. The LED goes out. S peaker Press the key. Release Notes on speakerphone mode: • T ell the other party that you are using speakerphone mode. • The speakerphone works bests at a low receiving volume.

  • Page 15: Switching To Speakerphone Mode

    Making and Answering Calls Step by Step Switching to Speakerphone Mode This function is not available with optiPoint 500 economy and optiPoint 50 0 basic. Precondition: You are conducting a call with the hand- set. Hold down the key and replace the handset. Speaker (in the U.S.: press the key once and replace the hand- set).

  • Page 16: Preventing And Allowing Call Waiting (automatic Camp-on)

    Making and Answering Calls Step by Step Press the key. The LED lights up. Enter the code. Program/Service F>> You are connected to the call waiting party immediately. The first party is placed on hold. Ending the second call and resuming the first one: Confirm.

  • Page 17: Accepting A Specific Call For Your Colleague

    Making and Answering Calls Step by Step Accepting a Specific Call for Your Colleague You hear another telephone ring. Press the key. The LED lights up Program/Service Select and confirm. 59=Pickup - directed? F>B Enter the code. A called station appears on the screen. If applicable Select and confirm until you see the station you want.

  • Page 18: Using Mailboxes

    Making and Answering Calls Step by Step Using Mailboxes If you have programmed the "Mailbox" key Æ page 55, the associated LED lights up when messages have ar- rived for you. If your telephone is connected to a voice mail system, the "Mailbox" key will also light up to alert you to any messages that have arrived.

  • Page 19: Using The Speakerphone

    Making and Answering Calls Step by Step Using the Speakerphone A colleague addresses you directly over the speaker with a speaker call. You hear a tone before the an- nouncement. The other p arty’s name or station number appears on the screen. You can conduct the call with the handset or in speaker- phone mode.

  • Page 20: Turning Do Not Disturb On And Off

    Making and Answering Calls Step by Step Turning Do Not Disturb On and Off You can activate the do not disturb function if you do not want the receive any calls. When do not disturb is acti- vated, internal callers hear a busy signal and external callers are rerouted to a telephone assigned for this pur- p ose (System Support).

  • Page 21: Trace Call: Identifying Anonymous Callers (not For U.s.)

    Making and Answering Calls Step by Step Trace Call: Identifying Anonymous Callers (Not for U.S.) You can have the carrier identify malicious external call- ers. You can save the caller’s station number during the call or for 30 seconds after the call ends. However, it is essential that you do not replace your handset during this time.

  • Page 22: Answering Calls From The Entrance Telephone And Opening The Door

    Making and Answering Calls Step by Step Answering Calls from the Entrance Telephone and Opening the Door If an entrance telephone has been programmed, you can use your telephone to speak to someone at the entrance telephone and to activate a door opener. If you have the prop er authorization (contact System Support), you can activate the door opener, enabling visitors to open the door themselves by entering a...

  • Page 23: Accepting A Call From An Answering Machine

    Making and Answering Calls Step by Step Opening the door with a code (at the door): After ringing the bell, enter the five-digit code (using the keypad or a DTMF transmitter). Depending on how the door opener has been programmed , a doorbell call sig- nal may or may not be forwarded .

  • Page 24: Display Number Of Waiting Calls And Overload Indication

    Making and Answering Calls Step by Step Display Number of Waiting Calls and Overload Indication You can show the number of external waiting calls on the disp lay by pressing the "View number of calls" key Æ page 55. Press the "Waiting calls" key. If the number of waiting calls exceeds a preset limit while you are engaged in another call (overload), the LED on the key lights up.

  • Page 25: Making Calls

    Making Calls Step by Step Making Calls Off-Hook Dialing Lift the handset. Internal calls: Enter the station number. External calls: Enter the external code and the station number. The called party does not answer or is busy: Replace the hand set. On-Hook Dialing Internal calls: Enter the station number.

  • Page 26: En-bloc Sending / Correcting Numbers

    Making Calls Step by Step En-Bloc Sending / Correcting Numbers If this feature is configured (contact System Support), a connection is not attempted immediately when a sta- tion number is entered. This means that you can correct the number if necessary. The station number is only dialed at your specific re- quest.

  • Page 27: Caller Id Suppression

    Making Calls Step by Step Caller ID Suppression You can prevent your station number or name from ap- pearing on the displays of external par ties you call. The feature remains active until you deactivate it. Select and confirm. Suppress call ID? Restore caller ID? Enter code for "suppress"...

  • Page 28: Activating Tone Dialing (dtmf Suffix Dialing)

    Making Calls Step by Step Activating Tone Dialing (DTMF Suffix Dialing) You can transmit dual-tone multifrequency (DTMF) sig- nals to control devices such as an answering machine or automatic information system. Press the key. The LED lights up. Program/Service Select and confirm. 53=DTMF dialing? F><...

  • Page 29: Reserve Trunk

    Making Calls Step by Step Reserve Trunk If this feature is configured (contact System Supp or t), you can reserve a busy trunk for your own use. When the trunk is free, you receive a call and a message appears on the display. Precondition: The message "US:Currently busy UK:busy at the moment"...

  • Page 30: Trunk Flash

    Making Calls Step by Step Trunk Flash To activate ISDN-typ e services and features through the net work carrier’s analog trunks or those of other com- munications platforms (such as "consultation hold"), you must send a signal to the trunks before dialing the ser- vice code or telephone number.

  • Page 31: Associated Dialing/dialing Aid

    Making Calls Step by Step Associated Dialing/Dialing Aid If this function has been configured (contact System Support), you can use a dialing aid to dial numbers and set up calls for your telep hone. The operating procedure depends on whether the dial- ing aid is connected to the S bus or the a/b (T/R) port.

  • Page 32: Calling Multiple Parties Simultaneously

    Calling Multiple Parties Simultaneously Step by Step Calling Multiple Parties Simultaneously Calling a Second Party (Consultation Hold) You can call a second part y while engaged in a call. The first party is placed on hold. Confirm. US: Consult? UK: E nquiry? Call the second party.

  • Page 33: Conducting A Conference

    Calling Multiple Parties Simultaneously Step by Step Combine the calling parties into a three-party conference Select and confirm. Con feren ce? F < Press the key. The LED lights up. Enter the code. The Program/Service LED goes out. Connecting the other parties to each other Select and confirm.

  • Page 34: Checking Which Parties Are In The Conference (initiator Only)

    Calling Multiple Parties Simultaneously Step by Step Select and confirm. Con feren ce? F < Press the key. The LED lights up. Enter the code. The Program/Service LED goes out. Checking Which Parties Are in the Conference (Initiator Only) Select and confirm. View con f parties? The first station appears on the screen.

  • Page 35: Transferring A Call

    Calling Multiple Parties Simultaneously Step by Step Transferring a Call If the person you are speaking to wants to talk to another colleague of yours, you can transfer the call that colleague. Confirm. US: Consult? UK: E nquiry? Enter the number of the party to which you want to transfer the call.

  • Page 36: Parking A Call

    Calling Multiple Parties Simultaneously Step by Step Replace the handset. Select and confirm. Transfer? If the connection between the two other parties is not established within 45 seconds, the call from the first p art returns to you (recall). Parking a Call You can park up to ten calls, either internal, external, or b oth.

  • Page 37: Placing External Calls On Hold

    Calling Multiple Parties Simultaneously Step by Step Placing External Calls on Hold If you have programmed a key on your telephone as a hold key Æ page 55, you can place external calls on hold. This enables all other par ties to retrieve the call on the assigned line.

  • Page 38: Making Calls To Stored Destinations

    Making Calls to Stored Destinations Step by Step Making Calls to Stored Destina- tions Using a Caller List If you are unable to accept an external or internal call, the call attempt is stored in the caller list. You can store answered calls either manually (b oth in- ternal and external calls) or automatically (external calls only;...

  • Page 39: Displaying The Call Time And Additional Call Information

    Making Calls to Stored Destinations Step by Step Displaying the Call Time and Additional Call Information Precondition: You have retrieved the caller list and the selected call is displayed. Select and confirm. T ime/Date sent? View station no. View n ame? Dialing a Station Number from the Caller List Precondition: You have retrieved the caller list and the selected call is displayed.

  • Page 40: Redialing A Number

    Making Calls to Stored Destinations Step by Step Redialing a Number The last three external telephone numbers dialed are stored automatically. You can redial them simply by pressing a key. The station number appears on your screen for two sec- ond s and is then dialed.

  • Page 41: Dialing A Number From The Internal Directory

    Making Calls to Stored Destinations Step by Step Dialing a Number From the Internal Directory The internal directory contains all station numbers and system speed-dial numbers assigned to a name. Con- tact System Support to find out if one was configured for your system.

  • Page 42: Using Repertory Dialing Keys

    Making Calls to Stored Destinations Step by Step The entry you wish to dial appears on the screen. Select and confirm. Call? Using Repertory Dialing Keys Precondition: You have saved a station number on a reper tory dialing key Æ page 53. Press the key on which the number is saved.

  • Page 43: Displaying And Assigning Call Charges

    Displaying and Assigning Call Charges Step by Step Displaying and Assigning Call Charges Displaying Call Charges (Not for U.S.) For the current call: The display usually shows call charges at the end of a call (default setting). If you wish to display charges continuously during a call in progress, System Suppor t must request this feature from your carrier.

  • Page 44: Displaying Call Charges For Another Telephone (not For U.s.)

    Displaying and Assigning Call Charges Step by Step Displaying Call Charges for Another Telephone (Not for U.S.) If this function is configured (contact System Support), you can display and print the chargeab le calls for other telephones (such as a pay phone) Precondition: You have programmed the function "View call charges"...

  • Page 45: Dialing With Call Charge Assignment

    Displaying and Assigning Call Charges Step by Step Dialing with Call Charge Assignment You can assign external calls to certain projects. Precondition: System Support has set up account codes for you. Press the key. The LED lights up. Program/Service Select and confirm. 60=Accou nt code? Enter the code.

  • Page 46: If You Cannot Reach A Destination

    If You Cannot Reach a Destination ... Step by Step If You Cannot Reach a Destination ... Using Callback If a user is busy or is not answering , you can store an automatic callback. This feature saves you from having to make repeated attempts to reach the user.

  • Page 47: Call Waiting (camp-on)

    If You Cannot Reach a Destination ... Step by Step Deleting a displayed entry: Press the "OK" dialog key to confirm your selection Delete? Ending callback display: Select and confirm. US: E xit? UK: E nd? Press the key. The LED goes out. Program/S ervice Press the key.

  • Page 48: Busy Override - Joining A Call In Progress

    If You Cannot Reach a Destination ... Step by Step Busy Override - Joining a Call in Progress This function is only availab le if it has been configured by the service technician (contact System Support). Precondition: You have dialed an internal number and hear a busy signal.

  • Page 49: Telephone Settings

    Telephone Settings Step by Step Telephone Settings Adjusting the Ring Volume Press these keys while the phone is idle. Confirm. US: Ring volu me? UK: Ringer volume? To raise or lower the volume: Keep pressing the keys until the desired volume is set. Save.

  • Page 50: Adjusting The Speakerphone To The Room Acoustics

    Telephone Settings Step by Step Adjusting the Speakerphone to the Room Acoustics This function is not available with optiPoint 500 economy and optiPoint 50 0 basic. To help the other party und erstand you clearly while you are talking into the microphone, you can ad just the tele- p hone to the acoustics in your environment: "Quiet room", "Normal room"...

  • Page 51: Selecting The Language Of Screen Prompts

    Telephone Settings Step by Step Selecting the Language of Screen Prompts Press the key. The LED lights up. Program/Service Confirm. More featu res? Confirm. 48= Select language? Enter the code. Select the language you wish to use (such as "Spanish") 15=Spanish? and press the "OK"...

  • Page 52: Saving Your Pin

    Telephone Settings Step by Step Enter the telephone lock PIN Æ page 52. While the telephone is locked, a special dial tone sounds when you lift the handset. You can con- tinue to dial internal numbers as usual. Your telephone can also be locked or unlocked again by an authorized part y Æ...

  • Page 53: Saving Station Numbers, Functions, Procedures And Appointments

    Saving Station Numbers, Functions, Procedures and Appointments Step by Step Saving Station Numbers, Functions, Procedures and Appointments You can save a frequently-dialed number, or frequently- used functions/procedures (comprising several operat- ing steps) to any free key on your telephone or add -on device.

  • Page 54: Storing Station Speed-dial Numbers

    Saving Station Numbers, Functions, Procedures and Appointments Step by Step Confirm. US: E xit? UK: E nd? Select and confirm. US: An other key? UK: P rog ram another key? Simply press the key to dial a stored telephone number Æ page 42. If you have saved an internal station number (=DSS call), the corresponding LED signals vari- ous states Æ...

  • Page 55: Assigning Functions To Keys

    Saving Station Numbers, Functions, Procedures and Appointments Step by Step Confirm. US: Next? UK: Next entry? Select and confirm. US: Change? UK: Change en try? Select and confirm. Delete? Select and confirm. US: E xit UK: E nd Assigning Functions to Keys Press the key.

  • Page 56

    Saving Station Numbers, Functions, Procedures and Appointments Step by Step Meaning of LED Signals for Saved Functions: Call forwarding, Forwarding - trunk, Forward Line, US:Night answer UK:Night Service, Do not disturb, Changeover, Advisory message, Ringer cutoff, HF answerback on/off, Hunt group join/leave, Caller ID suppression, Call wait.term., Waiting tone off, Ring Transfer, Door opener on/off, Control Relay, Ringing group on, Shift Key, UCD (Available on/off, Work on/...

  • Page 57

    Saving Station Numbers, Functions, Procedures and Appointments Step by Step Trunk group key At least one trunk is free. All trunks in the trunk group are busy. View call charges: No chargeable calls have been made since the last time call charges were displayed.

  • Page 58: Assigning A Procedure (operating Steps) To A Key

    Saving Station Numbers, Functions, Procedures and Appointments Step by Step Assigning a Procedure (Operating Steps) to a Key Station numb ers and functions which require additional inp uts, i.e. comprise several operating steps, can be saved to a single key on your telephone. Using the associated dial function, for example Æ...

  • Page 59

    Saving Station Numbers, Functions, Procedures and Appointments Step by Step Confirm. US: E nd? UK: E xit? Select and confirm. US: Program ano th er key? UK: An other key? Select the stored p rocedure by pressing a key. Procedures containing functions which can be switched on/off can be activated by pressing the key, and d eactivated by pressing the same key again.

  • Page 60: Saving Appointments

    Saving Station Numbers, Functions, Procedures and Appointments Step by Step Saving Appointments You can tell your telephone to give you a call when you want to be reminded of an appointment Æ page 18. To do this, you need to save the time you want the call to be mad e.

  • Page 61: Testing The Telephone

    Testing the Telephone Step by Step Testing the Telephone Testing the Telephone Functions You can test your telephone functions. Precondition: Your telephone is idle. Press the key. The LED lights up. Program/Service Select and confirm. 940=Pho ne test? FB=9 Enter the code. If everything is OK, •...

  • Page 62: Call Forwarding

    Call Forwarding Step by Step Call Forwarding Using Variable Call Forwarding You can immediately forward internal or external calls to d ifferent internal or external telephones (destinations). (External destinations require special configuration in the system.) Special features must be taken into consider- ation if your telephone operates with HiPath AllServe (system networking via PC network) Æ...

  • Page 63: Using Night Answer

    Call Forwarding Step by Step Using Night Answer When night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by Sys- tem Support (stand ard night answer service) or by you (temporary night answer service).

  • Page 64: Call Forwarding In The Carrier Network And Forwarding Multiple Subscriber Numbers (msn) (not For U.s.)

    Call Forwarding Step by Step Call Forwarding in the Carrier Network and Forwarding Multiple Subscriber Numbers (MSN) (Not for U.S.) If this function has been configured (contact System Support), you can forward calls to your assigned multi- p le sub scrib er number (MSN) (DID number) directly within the carrier network.

  • Page 65: Using Other Functions

    Using Other Functions Step by Step Using Other Functions Sending a Message You can send short text messages to users who have system telephones. Transmitted text messages are signaled in the same way as a callback request on system telephones e.g. optiPoint 500 entry.

  • Page 66: Leaving An Advisory Message

    Using Other Functions Step by Step Leaving an Advisory Message You can leave an advisory message on your telephone screen for internal callers who want to reach you while you are away from your desk. When another party calls you, the message appears on the caller’s screen.

  • Page 67: Using Another Telephone Like Your Own

    Using Other Functions Step by Step Using Another Telephone Like Your Other people can temporarily use your telephone for outgoing calls as though it were their own. Press the key. The LED lights up. Program/Service Select and confirm. 508=Temporary Ph one? F>9A Enter the code.

  • Page 68: Change Call Number (relocate)

    Using Other Functions Step by Step Change call number (relocate) You can put your call numb er on every other available te- lep hone when it is set up (ask System Support). Your previous telephone then receives the old call num- b er of your new telephone.

  • Page 69: Fax Details And Message On Answering Machine

    Using Other Functions Step by Step Fax Details and Message on Answer- ing Machine If a fax or answering machine is connected to your sys- tem and you have assigned the "Fax details" function to a programmable key Æ page 55, the key lights up when a fax or a message has been received.

  • Page 70: Silent Monitor

    Using Other Functions Step by Step Silent Monitor If this function has been configured (contact System Support), you can join a call already in progress at an in- ternal station and listen in unnoticed. FB== Enter the code. Enter the internal station number. Monitoring a Room A telephone can be used to monitor a room.

  • Page 71: Activating Functions For Another Telephone

    Using Other Functions Step by Step Activating Functions for Another Tele- phone If this function has been configured (contact System Support), you can turn the following functions on and off for other telephones. This feature is also known as as- sociated service.

  • Page 72: Locking Another Telephone To Prevent Unauthorized Use

    Using Other Functions Step by Step Locking Another Telephone to Prevent Unauthorized Use If this function has been configured (contact System Support), you can lock other telephones to prevent unauthorized use and then unlock them again later. You can use this function to unlock the telephone for us- ers who have locked their telephones and then forgot- ten their PINs.

  • Page 73

    Using Other Functions Step by Step • Leave an advisory message, 69/#69 Æ page 66 code: 81/#81 Æ page 86 • Group ringing, code: 85/#85 Æ page 86 • Group call, code: • Suppress caller ID, 86/#86 Æ page 27 code: 87/#87 Æ...

  • Page 74: Using Functions In Isdn Via Code Dialing (keypad Dialing)

    Contact your network provider to find out which ISDN functions can be code-controlled in your country. Siemens AG shall not be liable for d amages/ costs which may be incurred by fraudulent activi- ties or remote operation (e.g . toll fraud).

  • Page 75: Controlling Connected Computers Or Other Programs And Telephone Data Service (hipath 3500/3550/3700/3750 Only)

    Using Other Functions Step by Step Controlling Connected Computers or Other Programs and Telephone Data Service (HiPath 3500/3550/3700/3750 Only) If this function has been configured (contact System Support), you can control connected computers or pro- grams running on them, such as hotel services or infor- mation systems, from your telephone.

  • Page 76: Controlling Relays

    Using Other Functions Step by Step Controlling Relays If this function has been configured (contact System Support), you can turn up to four relays on and off to control different facilities (such as a door opener). Depending on how they are programmed , you can switch the relays on and off or switch them on and have them switched off automatically after a timeout.

  • Page 77: Radio Paging (not For U.s.)

    Using Other Functions Step by Step Radio Paging (Not for U.S.) If paging equipment is connected to your system (con- tact System Support), you can contact people via their pocket receivers. The pocket receiver indicates to the p erson you are looking for that someone is trying to get in touch.

  • Page 78: Team And Executive/secretary Functions

    Using Other Functions Step by Step Select and confirm. 1=Display informatio n? 2=Text? Answering the page from the nearest telephone: Lift the handset. Press the key. The LED lights up. Program/Service Select and confirm. #45=Answer page? G=> Enter the code. Enter your own station number.

  • Page 79: Team And Executive/secretary

    Team and Executive/Secretary Functions With Trunk Keys Step by Step Team and Executive/Secretary Functions With Trunk Keys If this function has been configured (contact System Support), you belong to a team of users for whom spe- cial keys were programmed: •...

  • Page 80: Answering Calls With Trunk Keys

    Team and Executive/Secretary Functions With Trunk Keys Step by Step Answering Calls With Trunk Keys Precondition: Your telephone is ringing and/or the trunk key is flashing rapidly. Press the rapidly flashing trunk key. This is not necessary if the trunk is automatically as- signed to you when you lift the handset or press the "Sp eaker"...

  • Page 81: Switching Between Phone Calls On Multiple Trunks

    Team and Executive/Secretary Functions With Trunk Keys Step by Step Retrieving the call: Press the slowly flashing trunk key. Switching Between Phone Calls on Multiple Trunks Precondition: You are conducting a call over a trunk in your group. Another trunk key starts flashing. Press the flashing trunk key.

  • Page 82

    Team and Executive/Secretary Functions With Trunk Keys Step by Step Select and confirm. 1=all calls? 2=external calls only? 3=in ternal calls on ly? < Enter the code. Enter the destination number. Confirm. US: Save? UK: Save en try? If available. Press the "Forward Line" key. (You have stored the call forward ing type and destination on the "Forward Line"...

  • Page 83: Using Dss Keys

    Team and Executive/Secretary Functions With Trunk Keys Step by Step Using DSS Keys Each team member has a DSS key for every other mem- ber in the team. This enables every team member to reach all other members of the team d irectly, simply by pressing a key. Meaning of LED Indications on DSS Keys LED on the DSS key is off - the team member is not en- gaged in a phone call.

  • Page 84: Transferring A Call In Progress

    Team and Executive/Secretary Functions With Trunk Keys Step by Step Transferring a Call in Progress Press the DSS key and announce the call, if desired. Replace the handset or press the key. Release Accepting a Call for Another Team Member Press the flashing DSS key or trunk key.

  • Page 85: Transferring Calls Directly To The Executive (only In An Executive/secretary Group)

    Team and Executive/Secretary Functions With Trunk Keys Step by Step Transferring Calls Directly to the Executive (Only in an Executive/Secretary Group) Normally, audible signaling of all calls for the executive is heard only in the secretary’s office. You can activate audible signaling so that calls are only signaled on the executive telephone and on a second telephone assigned to it.

  • Page 86: Using Other Team Functions

    Using Other Team Functions Step by Step Using Other Team Functions Turning Group Call On and Off If this function has been configured (contact System Support), you b elong to one or more group s of users who can each be reached under a hunt group or group call number.

  • Page 87

    Using Other Team Functions Step by Step You belong to multiple groups or to one group with trunk keys (including executive/secretary teams). Select and confirm. Leave hunt group? Join hunt grou p? GA> FA> Enter the code for "leave" or "join". Press the "Hunt group join/leave"...

  • Page 88: Accepting A Call For Another Member Of Your Team

    Using Other Team Functions Step by Step Accepting a Call for Another Member of Your Team You can accept calls for other telephones in your team from your telep hone even while engaged in another call. To do this, contact System Support to find out if a p ickup group has been configured.

  • Page 89: Uniform Call Distribution (ucd)

    Using Other Team Functions Step by Step Uniform Call Distribution (UCD) If this function has been configured (contact System Support), you belong to a group of users (agents) to whom calls are distrib uted. An incoming call is always assigned to the agent who has had the longest break without a call.

  • Page 90: System Networking Via Lan (pc Network)

    Using Other Team Functions Step by Step Requesting and activating a work time: If you want to follow-up on the last call you answered without being disturbed, you can request and activate a work time. This removes your telephone from the call d istribution cycle for a programmab le period of time un- til you log back on.

  • Page 91: Special Functions In The Lan (pc Network)

    Æ page 86 of another HiPath 3000: Select and confirm. In ternal DISA? Enter the code. Enter the (DISA) call number of the other HiPath 3000. Confirm the entry. Enter the (DISA) call number of your telephone. Confirm the entry.

  • Page 92: Transferring Call Forwarding

    Select and confirm. In ternal DISA? Enter the code. Enter the (DISA) call number of the HiPath 3000 to which your telephone is connected. Confirm the entry. Enter the (DISA) call number of your telephone. Confirm the entry.

  • Page 93: Using Night Answer

    Æ page 63. Select and confirm. In ternal DISA? Enter the code. Enter the (DISA) call number of the Hipath 3000 to which the night answer telephone is connected. Confirm the entry. Enter the (DISA) call number of the telephone from which you wish to activate/deactivate the night answer service.

  • Page 94: Activating And Deactivating A Ringing Group

    Group You can have calls for your telephone signaled audibly at external telephones or at telephones in other HiPath 3000 communications platforms Æ page 88. Saving the telephones for the ringing group: Press the key. The LED lights up. Program/Service Select and confirm.

  • Page 95: Controlling Relays

    HiPath 3000 communications platforms. Select and confirm. In ternal DISA? Enter the code. Enter the (DISA) call number of the Hipath 3000 in which the relay is to b e controlled. Confirm the entry. Enter the (DISA) call number of the telephone from which you wish to control the relay.

  • Page 96: Opening The Door

    HiPath 30 00 communications platforms. Select and confirm. In ternal DISA? Enter the code. Enter the (DISA) call number of the HiPath 3000 in which the door is to be opened. Confirm the entry. Enter the (DISA) call number of the telephone from which you wish to activate the door opener.

  • Page 97: Labeling, Documentation And Accessories

    Special labeling sheets, which can be ordered , are available with the corresponding lab eling strips for this p rocedure. Labeling sheets can be ordered from the details of the article number from Siemens' Sales Organisation or via the following internet address: http://www.click4business-supplies.de Article number-labeling sheets:...

  • Page 98: Attaching A Station Number Label

    CD-ROM (ask System Supp ort) in HTML and PDF format. The CD-Rom (7 languages) or a printout of these operating instructions can be ordered from the details of the article number from Siemens' Sales Or- ganisation of via the following Internet address.

  • Page 99: Accessories

    Labeling, Documentation and Accessories Accessories The following accessories help you customize your telep hone (not optiPoint 500 economy) to your individual p references. optiPoint adapters are modules which can be plugged into the option bays at the b ottom of optiPoint.

  • Page 100: Fixing Problems

    Fixing Problems Fixing Problems Telephone Maintenance • Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth. • If the telephone is very dirty, clean it with a diluted neutral cleaner con- taining surfactants, such as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only).

  • Page 101: Responding To Error Messages On The Screen

    Fixing Problems Step by Step Responding to Error Messages on the Screen Possible cause: US: Invalid entry UK: Incorrect entry The station number is incorrect. Possible response: Enter a correct station number. Possible cause: US: Not authorized UK: Access denied You tried to activate a disabled function.

  • Page 102: Index

    Index Index call request ..........38 call signal ............. 13 call transfer ..........35 call volume ..........13, 50 accessories ..........99 call waiting account code ..........45 accepting ..........15 activating door opener ......22 allowing ............ 16 adap ter ............

  • Page 103

    Index dialing a number from the caller list ........39 group call ............. 86 with repertory dialing keys ....42 in a team ..........84 dialing aid S0–bus .............31 dialing Internal calls ........25 dialing numbers handsfree answerback ......19 from the internal directory ....41 ..............

  • Page 104

    Index LED (light-emitting diode) operating steps ....... 8, 9 LED indications, meaning of assigning to a key ..79, 82, 83 ........58 LED signals, meaning operating systems ........ 56 ........10 locking all phones optiPoint adapter ........72 ........99 locking/unlocking the telep hone optiPoint key module ....

  • Page 105

    Index testing the telephone functions ....61 text message saving a PIN ..........52 answering ..........65 second level .......... 42, 53 deleting/d isplaying ......... 65 secretary functions ........79 receiving ........... 65 sensors ............76 send ing ............. 65 setting your telephone ......49 three-party conference ......

  • Page 106

    Index...

  • Page 107

    Overview of Functions and Codes (Alphabetical) Overview of Functions and Codes (Alphabetical) The table below lists all available functions as they appear on the display. Functions that have been configured (contact System Support) can be activated interactively (select + save) via the Program/Service menu (select + save or enter a code), or by pressing function keys, provided that the functions have been configured (contact System Suppor t).

  • Page 108

    Overview of Functions and Codes (Alphabetical) Functions ... Inter- ... Via the ... With (display) actively Program/Service function menu keys Program/Service Code DND on DND off Door opener on Door opener off DTMF dialing Forwarding on 1=all calls 2=external calls only 3=internal calls only Forwarding off Trunk FWD on...

  • Page 109

    Overview of Functions and Codes (Alphabetical) Functions ... Inter- ... Via the ... With (display) actively Program/Service function menu keys Program/Service Code Park a call Retrieve call Phone Test Pickup - directed Pickup - group Accept call Prog . feature key Redial Reject call Release...

  • Page 110

    Overview of Functions and Codes (Alphabetical) Functions ... Inter- ... Via the ... With (display) actively Program/Service function menu keys Program/Service Code Timed reminder on Timed reminder off Toggle/Connect Trace call Transfer Trunk Flash Log on Log off #401 Available Not available #402 Work on...

  • Page 111: Fcc And Industry Canada Compliance

    FCC Part 68 certified Siemens PBX systems. In or- d er for the FCC cer tification of the Siemens optiPoint 500 telephone to be retained, all other products used in conjunction with the Siemens optiPoint 500 telephone must also be FCC Part 68 certified for use with the front-end terminal equipment.

  • Page 112

    RENs, contact the local telephone company. Note: REN is associated with the analog telephones. It is not applicable to Siemens op- tiPoint 500 telephone. If requested, please supply the FCC Cer tification numbers of the front-end host terminal equipment that have a direct Public Switched Telephone Net- work connection (i.e.

  • Page 113: Equipment Attachment Limitations

    Ringer Equivalence Numbers of all the devices does not exceed 5. The REN is associated with the analog loop-start and ground-start telephones. It is not app licable to Siemens optiPoint 500 telephones. Equipment Attachment Limitations The Industry Canada label identifies cer tified equipment.

  • Page 114

    -43$643360+43450&454050:94<- 1P A31003-H1012-C121-2-7619 The information in this document contains general descriptions of the technical options available, which do not always have to be present in individual cases. The required features should therefore be specified in each individual case at the time of closing the contract.

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