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Siemens HIPATH HIPATH 3000 Operating Instructions Manual

Siemens telephone user manual.
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HiPath 3000
HiPath AllServe
Hicom 150 E/H
optiPoint 500 economy
optiPoint 500 basic
optiPoint 500 standard
optiPoint 500 advance
Operating Instructions

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   Summary of Contents for Siemens HIPATH HIPATH 3000

  • Page 1

    HiPath 3000 HiPath AllServe Hicom 150 E/H optiPoint 500 economy optiPoint 500 basic optiPoint 500 standard optiPoint 500 advance Operating Instructions...

  • Page 2: Before You Begin

    HiPath AllServe. They describe all functions you can use from your telephone. You may find that some func- tions you wish to use are not available on your telephone. This may be due to one of the following reasons: •...

  • Page 3: Table Of Contents

    Additional Team and Executive/Secretary Functions ... . 12 Using the Telephone Efficiently....... 12 Ø...

  • Page 4

    Contents Making Calls ....... . .25 Off-Hook Dialing ......... . 25 On-Hook Dialing.

  • Page 5

    Testing the Telephone ......61 Testing the Telephone Functions ......61 Checking the Key Assignment .

  • Page 6

    Deleting Advisory Messages ......66 Using Another Telephone Like Your Own ..... . . 67 Change call number (relocate) .

  • Page 7

    Fixing Problems ......100 Telephone Maintenance ........100 Troubleshooting.

  • Page 8: Basic Operating Instructions

    Program/Service Redial Mute or Internal Speaker Display, 2 lines with 24 chars Handset Speaker for open listening and ring tones Keys for telephone settings Keys for scrolling to functions economy basic Keypad Key for confirming a function standard advance LEDs...

  • Page 9: Optipoint 500 Advance Control Panel With Optipoint Key Modules

    Speaker for open Iluminated listening Display, and ring tones 2 lines with 24 chars Handset Keys for Keys for scrolling to telephone functions settings Basic operating instructions Key field fixed function keys: Program/Service Redial Mute or Internal Speaker Keypad LEDs...

  • Page 10: How To Use These Operating Instructions

    Below is an explanation of the symbols: Lift the handset (off-hook). Replace the handset (on-hook). Conduct a call. Enter a telephone number or code. Enter the code. Press volume controls on the telephone. Press the key. Press the illuminated key.

  • Page 11: Accessing Functions

    Send message Program/Service #0=Reset services? Accessing Functions ... Interactively You can select some functions while the telephone is idle, for example: to scroll to a function and press execute it. You can select other functions directly depending on the situation. Example: you call a number, but the line...

  • Page 12: Functions You Can Use

    In addition to call pickup, hunting groups (group call), and call distribution groups, you can also set up teams with multiple lines per telephone. You can tell if a telephone has trunk keys if your station number and the numbers of your colleagues are programmed on trunk keys. You can ac- cess all lines and can also conduct different calls simultaneously on multi- ple lines.

  • Page 13: Making And Answering Calls

    Step by Step Release Speaker Making and Answering Calls Special default ring signaling is set for your telephone: • When you receive an internal call, your telephone rings once every four seconds (single-tone sequence). • When you receive an external call, your telephone rings twice in rapid succession every four seconds (dual-tone sequence).

  • Page 14: Open Listening In The Room During A Call

    Making and Answering Calls Step by Step Speaker Release Speaker Speaker Ending the call: Press the key. The LED goes out. Press the key. Notes on speakerphone mode: • Tell the other party that you are using speakerphone mode. • The speakerphone works bests at a low receiving volume.

  • Page 15: Switching To Speakerphone Mode

    Precondition: You are engaged in a phone call and hear a tone (every six seconds). Ending the first call and answering the waiting call: Replace the handset. Your telephone rings. Answer the second call. Lift the handset. Placing the first call on hold and answering the sec- ond call: Select and confirm.

  • Page 16: Preventing And Allowing Call Waiting (automatic Camp-on)

    Making and Answering Calls Step by Step Program/Service F>> Quit and return? Program/Service Program/Service #490=Call wait.trm.off? 490=Call wait.term.on? G=B9 F=B9 Waiting tone off? Waiting tone on? Press the key. The LED lights up. Enter the code. You are connected to the call waiting party immediately. The first party is placed on hold.

  • Page 17: Accepting A Specific Call For Your Colleague

    A called station appears on the screen. Select and confirm until you see the station you want. Confirm. If you know the number of the telephone that is ringing, enter it directly. Press the flashing key. Accepting calls in a team Æ page 88.

  • Page 18: Using Mailboxes

    If you have programmed the "Mailbox" key Æ page 55, the associated LED lights up when messages have ar- rived for you. If your telephone is connected to a voice mail system, the "Mailbox" key will also light up to alert you to any messages that have arrived.

  • Page 19: Using The Speakerphone

    Placing a speaker call to a colleague Æ page 27. Enabling and Disabling Handsfree Answerback Select and confirm. Enter the code for "on" or "off". Answering a Call With a Headset Your telephone rings. Confirm. Ending the call: Press the key. The LED goes out. Making and Answering Calls...

  • Page 20: Turning Do Not Disturb On And Off

    You can activate the do not disturb function if you do not want the receive any calls. When do not disturb is acti- vated, internal callers hear a busy signal and external callers are rerouted to a telephone assigned for this pur- pose (System Support). Select and confirm.

  • Page 21: Trace Call: Identifying Anonymous Callers (not For U.s.)

    Step by Step Program/Service 84=Trace call? Mute Mute Mute on? Mute off? Program/Service F>; G>; Trace Call: Identifying Anonymous Callers (Not for U.S.) You can have the carrier identify malicious external call- ers. You can save the caller’s station number during the call or for 30 seconds after the call ends.

  • Page 22: Answering Calls From The Entrance Telephone And Opening The Door

    Answering Calls from the Entrance Telephone and Opening the Door If an entrance telephone has been programmed, you can use your telephone to speak to someone at the entrance telephone and to activate a door opener. If you have the proper authorization (contact System...

  • Page 23: Accepting A Call From An Answering Machine

    Press the key. The LED lights up Select and confirm. Enter the code. Dial the entrance telephone number. Enter the five-digit code. Default code = "00000". Select the displayed function and press the "OK" dialog key to change the code.

  • Page 24: Display Number Of Waiting Calls And Overload Indication

    Making and Answering Calls Step by Step Display Number of Waiting Calls and Overload Indication You can show the number of external waiting calls on the display by pressing the "View number of calls" key Æ page 55. Press the "Waiting calls" key. If the number of waiting calls exceeds a preset limit while you are engaged in another call (overload), the LED on the key lights up.

  • Page 25: Making Calls

    Internal key before you dial an internal number. To call an external party, you have to enter an ex- ternal code before dialing the party’s telephone number (Prime Line is not active; contact System Support).

  • Page 26: En-bloc Sending / Correcting Numbers

    Making Calls Step by Step Dial? Delete number? End? Speaker Release En-Bloc Sending / Correcting Numbers If this feature is configured (contact System Support), a connection is not attempted immediately when a sta- tion number is entered. This means that you can correct the number if necessary.

  • Page 27: Caller Id Suppression

    Speaker Call You can make a loudspeaker announcement through a loudspeaker if connected (ask System Support), or to an internal user with a system telephone without any ac- tion on their part. Press the key. The LED lights up. Select and confirm.

  • Page 28: Activating Tone Dialing (dtmf Suffix Dialing)

    Making Calls Step by Step Program/Service 53=DTMF dialing? F>< Activating Tone Dialing (DTMF Suffix Dialing) You can transmit dual-tone multifrequency (DTMF) sig- nals to control devices such as an answering machine or automatic information system. Press the key. The LED lights up. Select and confirm.

  • Page 29: Reserve Trunk

    UK:busy at the moment" appears on your screen. Confirm. When the reserved trunk becomes free: Your telephone rings. The display shows " Trunk is free". Lift the handset. You hear the CO dial tone. Enter the number of the external station.

  • Page 30: Trunk Flash

    Precondition: You have set up an external connection. Press the key. The LED lights up. Select and confirm. Enter the code. Enter the service code and/or telephone number.

  • Page 31: Associated Dialing/dialing Aid

    The operating procedure depends on whether the dial- ing aid is connected to the S You can also use your system telephone as a dialing aid for other telephones. Dialing aid on the S On the PC, select a destination and start dialing.

  • Page 32: Calling Multiple Parties Simultaneously

    Calling Multiple Parties Simultaneously Step by Step US: Consult? UK: Enquiry? Return to held call? Quit and return? Program/Service Toggle/Connect? Program/Service Calling Multiple Parties Simultaneously Calling a Second Party (Consultation Hold) You can call a second party while engaged in a call. The first party is placed on hold.

  • Page 33: Conducting A Conference

    Step by Step Conference? F < Program/Service Transfer? Start conference? Conference? F < Program/Service Return to held call? Add party? Calling Multiple Parties Simultaneously Combine the calling parties into a three-party conference Select and confirm. Press the key. The LED lights up. Enter the code. The LED goes out.

  • Page 34: Checking Which Parties Are In The Conference (initiator Only)

    Calling Multiple Parties Simultaneously Step by Step Conference? F < Program/Service View conf parties? Next? Exit list? View conf parties? Next? Remove party? US: Leave conference? UK: Withdraw? End conference? G < Program/Service Drop last conf. party? Program/Service F=B: Select and confirm. Press the key.

  • Page 35: Transferring A Call

    Step by Step US: Consult? UK: Enquiry? Transfer? US: Consult? UK: Enquiry? Program/Service 80=Speaker call? Calling Multiple Parties Simultaneously Transferring a Call If the person you are speaking to wants to talk to another colleague of yours, you can transfer the call that colleague.

  • Page 36: Parking A Call

    You can park up to ten calls, either internal, external, or both. Parked calls can be displayed on and picked up from another telephone. This feature is useful if you want to continue a call at another phone. Precondition: You are conducting a call.

  • Page 37: Placing External Calls On Hold

    F?< Calling Multiple Parties Simultaneously Placing External Calls on Hold If you have programmed a key on your telephone as a hold key Æ page 55, you can place external calls on hold. This enables all other parties to retrieve the call on the assigned line.

  • Page 38: Making Calls To Stored Destinations

    (external calls only; contact System Support for details). Your telephone stores up to ten calls in chronological or- der. Each call is assigned a time stamp. The most recent entry not yet answered in the list is displayed first. Mul- tiple calls from the same caller do not automatically generate new entries in the caller list.

  • Page 39: Displaying The Call Time And Additional Call Information

    Step by Step Time/Date sent? View station no. View name? Call? Delete? Save number? Program/Service Displaying the Call Time and Additional Call Information Precondition: You have retrieved the caller list and the selected call is displayed. Select and confirm. Dialing a Station Number from the Caller List Precondition: You have retrieved the caller list and the selected call is displayed.

  • Page 40: Redialing A Number

    Next? Next? Call? Redialing a Number The last three external telephone numbers dialed are stored automatically. You can redial them simply by pressing a key. The station number appears on your screen for two sec- onds and is then dialed.

  • Page 41: Dialing A Number From The Internal Directory

    Step by Step Speaker Directory? Scroll Next? Scroll Previous? If applicable Delete Character? If applicable Delete Line? Dialing a Number From the Internal Directory The internal directory contains all station numbers and system speed-dial numbers assigned to a name. Con- tact System Support to find out if one was configured for your system.

  • Page 42: Using Repertory Dialing Keys

    Making Calls to Stored Destinations Step by Step Call? Program/Service 7=Use speed-dialing? The entry you wish to dial appears on the screen. Select and confirm. Using Repertory Dialing Keys Precondition: You have saved a station number on a repertory dialing key Æ page 53. Press the key on which the number is saved.

  • Page 43: Displaying And Assigning Call Charges

    If a call is transferred, the charges are assigned to the telephone to which the call was transferred. For all calls and the last one conducted: The connection charges for the last chargeable call con- ducted are displayed first.

  • Page 44: Displaying Call Charges For Another Telephone (not For U.s.)

    Add’l information? US: Exit? UK: End? Displaying Call Charges for Another Telephone (Not for U.S.) If this function is configured (contact System Support), you can display and print the chargeable calls for other telephones (such as a pay phone) Precondition: You have programmed the function "View call charges"...

  • Page 45: Dialing With Call Charge Assignment

    Step by Step Program/Service 60=Account code? US: #=Save? UK: #=Save entry? Displaying and Assigning Call Charges Dialing with Call Charge Assignment You can assign external calls to certain projects. Precondition: System Support has set up account codes for you. Press the key. The LED lights up. Select and confirm.

  • Page 46: If You Cannot Reach A Destination

    Precondition: You have reached a busy line or no one answers. Confirm. Enter the code. Answering a Callback Precondition: A callback was saved. Your telephone rings. "Callback: ..." appears on the display. Lift the handset. Press the key. The LED lights up. You hear a ring tone.

  • Page 47: Call Waiting (camp-on)

    Step by Step Delete? US: Exit? UK: End? Program/Service Speaker Camp-on Deleting a displayed entry: Press the "OK" dialog key to confirm your selection Ending callback display: Select and confirm. Press the key. The LED goes out. Press the key. The LED goes out. Call Waiting (Camp-On) Precondition: You have dialed an internal number and hear a busy signal.

  • Page 48: Busy Override - Joining A Call In Progress

    The called party and person to whom this party is talk- ing hear an alerting tone every two seconds. If the called party has a system telephone with display, the following appears on the screen: "Override: (station no. or name)".

  • Page 49: Telephone Settings

    UK: Ringer volume? US: Ring tone? UK: Ringer tone? US: Attention Ring Vol? UK: Volume? Telephone Settings Adjusting the Ring Volume Press these keys while the phone is idle. Confirm. To raise or lower the volume: Keep pressing the keys until the desired volume is set.

  • Page 50: Adjusting The Speakerphone To The Room Acoustics

    Telephone Settings Step by Step Speakerphone mode? simultaneously Save. Adjusting the Speakerphone to the Room Acoustics This function is not available with optiPoint 500 economy and optiPoint 500 basic. To help the other party understand you clearly while you are talking into the microphone, you can adjust the tele- phone to the acoustics in your environment: "Quiet...

  • Page 51: Selecting The Language Of Screen Prompts

    "OK" dialog key to confirm. Locking the Telephone to Prevent Unauthorized Use You can prevent unauthorized persons from using your telephone and its electronic notebook during your ab- sence. Precondition: You must have configured a personal identification number (PIN) for your telephone Æ...

  • Page 52: Saving Your Pin

    To use the functions • to prevent unauthorized persons from using your telephone Æ page 51 to use another telephone like your own Æ page 67 • to change your call number Æ page 68 • you need to enter a personal identification number, which you can save yourself.

  • Page 53: Saving Station Numbers, Functions, Procedures And Appointments

    Appointments You can save a frequently-dialed number, or frequently- used functions/procedures (comprising several operat- ing steps) to any free key on your telephone or add-on device. If you have programmed a Shift key, you can assign numbers and functions on two levels of the program- mable keys.

  • Page 54: Storing Station Speed-dial Numbers

    UK: Save entry? Previous? Confirm. Select and confirm. Simply press the key to dial a stored telephone number Æ page 42. If you have saved an internal station number (=DSS call), the corresponding LED signals vari- ous states Æ page 56, Æ page 83.

  • Page 55: Assigning Functions To Keys

    Step by Step US: Next? UK: Next entry? US: Change? UK: Change entry? Delete? US: Exit UK: End Program/Service 91=Prog. feature key? US: Change key? UK: Change feature? If applicable US: Save incomplete UK: Store incomplete text US: Exit? UK: End? US: Another key? UK: Program another key? Saving Station Numbers, Functions, Procedures and Appointments...

  • Page 56

    Saving Station Numbers, Functions, Procedures and Appointments Step by Step Meaning of LED Signals for Saved Functions: Call forwarding, Forwarding - trunk, Forward Line, US:Night answer UK:Night Service, Do not disturb, Changeover, Advisory message, Ringer cutoff, HF answerback on/off, Hunt group join/leave, Caller ID suppression, Call wait.term., Waiting tone off, Ring Transfer, Door opener on/off, Control Relay, Ringing group on, Shift Key, UCD (Available on/off, Work on/...

  • Page 57

    Saving Station Numbers, Functions, Procedures and Appointments Step by Step Trunk group key At least one trunk is free. All trunks in the trunk group are busy. View call charges: No chargeable calls have been made since the last time call charges were displayed.

  • Page 58: Assigning A Procedure (operating Steps) To A Key

    Station numbers and functions which require additional inputs, i.e. comprise several operating steps, can be saved to a single key on your telephone. Using the associated dial function, for example Æ page 31, you can save all the remaining inputs re- quired (station number of the calling party + the station number to be dialed) to a single key.

  • Page 59

    Step by Step US: End? UK: Exit? US: Program another key? UK: Another key? Saving Station Numbers, Functions, Procedures and Appointments Confirm. Select and confirm. Select the stored procedure by pressing a key. Procedures containing functions which can be switched on/off can be activated by pressing the key, and deactivated by pressing the same key again.

  • Page 60: Saving Appointments

    US: Exit UK: End Saving Appointments You can tell your telephone to give you a call when you want to be reminded of an appointment Æ page 18. To do this, you need to save the time you want the call to be made.

  • Page 61: Testing The Telephone

    Select and confirm. Enter the code. If everything is OK, • all LEDs on the telephone start flashing, including the ones on the key module (only the Program/Ser- vice menu LED lights up); • your station number appears on the screen;...

  • Page 62: Call Forwarding

    Select and confirm. Enter the code. Select and confirm. < Enter the code. Enter the number of the telephone that is ringing. Confirm. Deactivating call forwarding: Select and confirm. Enter the code. When call forwarding is active, a special dial tone sounds when you lift the handset.

  • Page 63: Using Night Answer

    When night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by Sys- tem Support (standard night answer service) or by you (temporary night answer service).

  • Page 64: Call Forwarding In The Carrier Network And Forwarding Multiple Subscriber Numbers (msn) (not For U.s.)

    Call Forwarding Step by Step Trunk FWD on? 1=immediate? 2=on no answer? 3= on busy? Save? Forwarding - trunk off Call Forwarding in the Carrier Network and Forwarding Multiple Subscriber Numbers (MSN) (Not for U.S.) If this function has been configured (contact System Support), you can forward calls to your assigned multi- ple subscriber number (MSN) (DID number) directly within the carrier network.

  • Page 65: Using Other Functions

    Step by Step US: Send message? UK: Send Message? 0=Please call back Send? View sent message? US: View messages? UK: Display Messages? Using Other Functions Sending a Message You can send short text messages to users who have system telephones. Transmitted text messages are signaled in the same way as a callback request on system telephones e.g.

  • Page 66: Leaving An Advisory Message

    0=Back at: Advisory msg. off Leaving an Advisory Message You can leave an advisory message on your telephone screen for internal callers who want to reach you while you are away from your desk. When another party calls you, the message appears on the caller’s screen.

  • Page 67: Using Another Telephone Like Your Own

    Select and confirm. Enter the code. Enter the other user’s station number. Enter the other user’s telephone lock PIN.Æ page 52. Users who have not yet selected a personal identifica- tion number are prompted to do so on their own tele- phones.

  • Page 68: Change Call Number (relocate)

    You can put your call number on every other available te- lephone when it is set up (ask System Support). Your previous telephone then receives the old call num- ber of your new telephone. The call number together with the settings (e.g. programmed keys) of the tele- phone are changed.

  • Page 69: Fax Details And Message On Answering Machine

    Step by Step Program/Service #0=Reset services? Fax Details and Message on Answer- ing Machine If a fax or answering machine is connected to your sys- tem and you have assigned the "Fax details" function to a programmable key Æ page 55, the key lights up when a fax or a message has been received.

  • Page 70: Silent Monitor

    Enter the code. Enter the internal station number. Monitoring a Room A telephone can be used to monitor a room. The func- tion must be activated on the telephone that you want to monitor. Calling this telephone lets you hear what is going on in the room.

  • Page 71: Activating Functions For Another Telephone

    Press the key. The LED lights up. Confirm. Enter the code. Enter the internal number of the telephone for which you want to activate the function. Enter the code, such as Follow the prompts on the screen for any further input.

  • Page 72: Locking Another Telephone To Prevent Unauthorized Use

    If this function has been configured (contact System Support), you can lock other telephones to prevent unauthorized use and then unlock them again later. You can use this function to unlock the telephone for us- ers who have locked their telephones and then forgot- ten their PINs.

  • Page 73

    Precondition: You have a telephone that uses tone di- aling (DTMF dialing) or you can switch your telephone to tone dialing. The telephone is not connected to the system. Set up a call to the system. Enter the station number (contact System Support).

  • Page 74: Using Functions In Isdn Via Code Dialing (keypad Dialing)

    Support). Contact your network provider to find out which ISDN functions can be code-controlled in your country. Siemens AG shall not be liable for damages/ costs which may be incurred by fraudulent activi- ties or remote operation (e.g. toll fraud).

  • Page 75: Controlling Connected Computers Or Other Programs And Telephone Data Service (hipath 3500/3550/3700/3750 Only)

    Program/Service 42=Tel. data service? Entry complete? Controlling Connected Computers or Other Programs and Telephone Data Service (HiPath 3500/3550/3700/3750 Only) If this function has been configured (contact System Support), you can control connected computers or pro- grams running on them, such as hotel services or infor- mation systems, from your telephone.

  • Page 76: Controlling Relays

    Special features must be taken into consider- ation if your telephone operates with HiPath AllServe (system networking via PC network) Æ page 95! Select and confirm.

  • Page 77: Radio Paging (not For U.s.)

    The pocket receiver indicates to the person you are looking for that someone is trying to get in touch. The person you page can then go to the nearest telephone and call you. The operating procedures differ according to the type of radio paging equipment connected (simple or enhanced paging equipment).

  • Page 78: Team And Executive/secretary Functions

    1=Display information? 2=Text? Program/Service #45=Answer page? G=> Select and confirm. Answering the page from the nearest telephone: Lift the handset. Press the key. The LED lights up. Select and confirm. Enter the code. Enter your own station number. Team and Executive/Secretary Functions...

  • Page 79: Team And Executive/secretary

    Trunk keys (MULAP keys) • Direct station selection keys • Group call key (not on the executive telephone in an executive/sec- retary team) • Ring transfer keys (only in an executive/secretary team) As a team member, you can also program these keys yourself ("MULAP key", "Direct station select", "Hunt...

  • Page 80: Answering Calls With Trunk Keys

    Retrieve It Again Precondition: You are conducting a call over a trunk in your group. The "US:Hold UK:Common Hold" key has been programmed on your telephone Æ page 55. Placing a call on hold: Press the "US:Hold UK:Common Hold" key.

  • Page 81: Switching Between Phone Calls On Multiple Trunks

    Step by Step Program/Service 501=Forward Line: On? F>9: Team and Executive/Secretary Functions With Trunk Keys Retrieving the call: Press the slowly flashing trunk key. Switching Between Phone Calls on Multiple Trunks Precondition: You are conducting a call over a trunk in your group.

  • Page 82

    Team and Executive/Secretary Functions With Trunk Keys Step by Step 1=all calls? 2=external calls only? 3=internal calls only? US: Save? UK: Save entry? Program/Service #501=Forward Line: Off? G>9: Select and confirm. < Enter the code. Enter the destination number. Confirm. If available.

  • Page 83: Using Dss Keys

    Press the direct station selection key. If the team member you wish to reach is engaged in an- other call, the DSS key on your telephone is illuminated. You can make the call even in this case. When the other party answers: Lift the handset.

  • Page 84: Transferring A Call In Progress

    Joining or Leaving a Group Call (Not for the Executive Telephone in an Executive/Secretary Team) By default, your telephone rings when a call arrives on your line. If you want your phone to ring even when calls arrive on other lines, you can turn your ringer on and off for each line in your group Æ...

  • Page 85: Transferring Calls Directly To The Executive (only In An Executive/secretary Group)

    Normally, audible signaling of all calls for the executive is heard only in the secretary’s office. You can activate audible signaling so that calls are only signaled on the executive telephone and on a second telephone assigned to it. Activating ring transfer: Press the Ring Transfer"...

  • Page 86: Using Other Team Functions

    Æ page 55 is illuminated, this means that the audible tone was activated for at least one group. Special features must be taken into consider- ation if your telephone operates with HiPath AllServe (system networking via PC network) Æ page 91! You belong to a hunt group or a group call: Select and confirm.

  • Page 87

    Step by Step Leave hunt group? Join hunt group? GA> FA> 301 x group name group name Next? Leave hunt group? Join hunt group? #=Leave all groups? =In hunt group? You belong to multiple groups or to one group with trunk keys (including executive/secretary teams).

  • Page 88: Accepting A Call For Another Member Of Your Team

    Enter the code. Activating and Deactivating a Ringing Group You can have calls for your telephone signaled audibly at up to five other internal phones. The person who an- swers first receives the call. Special features must be taken into consider-...

  • Page 89: Uniform Call Distribution (ucd)

    Step by Step Program/Service UCD? 401=Log on? #401=Log off? F=9: G=9: Program/Service UCD? #402=Not available? 402=Available? G=9; F=9; Uniform Call Distribution (UCD) If this function has been configured (contact System Support), you belong to a group of users (agents) to whom calls are distributed.

  • Page 90: System Networking Via Lan (pc Network)

    If you want to follow-up on the last call you answered without being disturbed, you can request and activate a work time. This removes your telephone from the call distribution cycle for a programmable period of time un- til you log back on.

  • Page 91: Special Functions In The Lan (pc Network)

    Special Functions in the LAN (PC Network) Special Functions in the LAN (PC Network) If your telephone is operating in a HiPath AllServe envi- ronment, multiple HiPath 3000 systems are intercon- nected via a LAN (Local Area Network, e.g. proprietary PC network).

  • Page 92: Transferring Call Forwarding

    Save? Call forwarding off? Transferring Call Forwarding You can activate/deactivate call forwarding Æ page 62 for your telephone from other HiPath AllServe tele- phones. Select and confirm. Enter the code. Enter the (DISA) call number of the HiPath 3000 to which your telephone is connected.

  • Page 93: Using Night Answer

    Enter the (DISA) call number of the Hipath 3000 to which the night answer telephone is connected. Confirm the entry. Enter the (DISA) call number of the telephone from which you wish to activate/deactivate the night answer service. Confirm the entry.

  • Page 94: Activating And Deactivating A Ringing Group

    Ringing group off? Activating and Deactivating a Ringing Group You can have calls for your telephone signaled audibly at external telephones or at telephones in other HiPath 3000 communications platforms Æ page 88. Saving the telephones for the ringing group: Press the key.

  • Page 95: Controlling Relays

    Enter the (DISA) call number of the Hipath 3000 in which the relay is to be controlled. Confirm the entry. Enter the (DISA) call number of the telephone from which you wish to control the relay. Confirm the entry. Select and confirm.

  • Page 96: Opening The Door

    Enter the (DISA) call number of the HiPath 3000 in which the door is to be opened. Confirm the entry. Enter the (DISA) call number of the telephone from which you wish to activate the door opener. Confirm the entry.

  • Page 97: Labeling, Documentation And Accessories

    Special labeling sheets, which can be ordered, are available with the corresponding labeling strips for this procedure. Labeling sheets can be ordered from the details of the article number from Siemens' Sales Organisation or via the following internet address: http://www.click4business-supplies.de Article number-labeling sheets:...

  • Page 98: Attaching A Station Number Label

    CD-ROM (ask System Support) in HTML and PDF format. The CD-Rom (7 languages) or a printout of these operating instructions can be ordered from the details of the article number from Siemens' Sales Or- ganisation of via the following Internet address.

  • Page 99: Accessories

    "Please do not enter" at the entrance to a room. optiPoint analog adapter: Connects an additional analog telephone, fax machine or PC with a modem card. optiPoint ISDN adapter: Connects an ISDN device, such as an ISDN fax machine, video recorder or PC to the S interface.

  • Page 100: Fixing Problems

    • If the telephone is very dirty, clean it with a diluted neutral cleaner con- taining surfactants, such as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only).

  • Page 101: Responding To Error Messages On The Screen

    The station number you dialed does not exist. The tele- phone you are trying to call is unplugged. Possible response: Enter a correct station number. Try calling the telephone again later on. Possible cause: You dialed your own station number.

  • Page 102: Index

    ... 37 transfer ... 84 transfer after announcement using DSS keys in a team call charge assignment ... 45 call charges for another telephone call charges for your telephone call forwarding ... 62 MSN in CO ... 64 call request...

  • Page 103

    MSN in CO ... 64 forwarding multiple subscriber number (MSN) ... 64 function keys ... 11 functions activating/deactivating for another telephone associated service programming on keys ... 55 resetting ... 69 group call ... 42 in a team handsfree answerback ...

  • Page 104

    Index LED (light-emitting diode) LED indications, meaning of LED signals, meaning ... 56 locking all phones ... 72 locking/unlocking the telephone mailbox ... 18 making calls on-hook dialing ... 25 to stored destinations ... 38 using redial ... 40 with the dialing aid ...

  • Page 105

    ... 75 telephone maintenance ... 100 telephone test ... 61 temporary phone ... 67 testing the telephone ... 61 testing the telephone functions text message answering deleting/displaying receiving sending three-party conference time-dependent hotline toggle toggle/connect ... 77...

  • Page 106

    Index...

  • Page 107

    Overview of Functions and Codes (Alphabetical) The table below lists all available functions as they appear on the display. Functions that have been configured (contact System Support) can be activated interactively (select + save) via the Program/Service menu (select + save or enter a code), or by pressing function keys, provided that the functions have been configured (contact System Support).

  • Page 108

    Overview of Functions and Codes (Alphabetical) Functions (display) DND on DND off Door opener on Door opener off DTMF dialing Forwarding on 1=all calls 2=external calls only 3=internal calls only Forwarding off Trunk FWD on Trunk FWD out Forward Line: On Forward Line: Off Headset Answer call...

  • Page 109

    View sent message US: View messages UK: Display Messages Mailbox Keypad dialingl Shift Key Show call charges (own telephone) View call charges (other party’s telephone) Speaker call Suppress call ID Restore caller ID Tel. data service Temporary MSN (not for U.S.)

  • Page 110

    Overview of Functions and Codes (Alphabetical) Functions (display) Timed reminder on Timed reminder off Toggle/Connect Trace call Transfer Trunk Flash Log on Log off Available Not available Work on Work off UCD night on UCD night off Calls in queue US:Callback UK:Set Callback View callbacks/Delete Use speed-dialing...

  • Page 111: Fcc And Industry Canada Compliance

    FCC Rules, Part 15 The Siemens optiPoint 500 telephone has been tested and complied with the limits for a class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operat- ed in a commercial environment.

  • Page 112

    RENs, contact the local telephone company. Note: REN is associated with the analog telephones. It is not applicable to Siemens op- tiPoint 500 telephone. If requested, please supply the FCC Certification numbers of the front-end host terminal equipment that have a direct Public Switched Telephone Net- work connection (i.e.

  • Page 113: Equipment Attachment Limitations

    The Ringer Equivalence Number (REN) assigned to each terminal device provides an indi- cation of the maximum number of terminals allowed to be connected to a telephone inter- face. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5.

  • Page 114

    The required features should therefore be specified in each individual case at the time of closing the contract. Ref. No.: A31003-H1012-C121-2-7619 • Printed in the Federal Republic of Germany • BA 25.02.2002 © Siemens AG 2002 • Information and Communication Networks • Hofmannstr. 51 • D-81359 Munich •...

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