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HiPath 3000
HiPath AllServe
Hicom 150 E/H
optiset E entry
Operating Instructions

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   Summary of Contents for Siemens HiPath 3000

  • Page 1

    û HiPath 3000 HiPath AllServe Hicom 150 E/H optiset E entry Operating Instructions...

  • Page 2: Before You Begin

    The function has not been configured for your telephone - address any questions to Customer Support. • Your communications platform does not support this function - contact your Siemens sales representative to upgrade your system. How to Use these Operating Instructions...

  • Page 3

    The optiset E entry Telephone Speaker Keys for for ring tones telephone settings Hand- LEDs Three fixed function keys: Redial Consultation Release Keypad Your service technician can customize the default assignment to meet your preferences and re- quirements following order placement.

  • Page 4: Important Notes

    Do not operate the telephone in environments where there is a danger of explosions. Use only original Siemens accessories Æ page 58. Using other accesso- ries may cause a hazard and will invalidate the warranty and the CE mark. Never open the telep hone or a key module. If you encounter any prob- lems, cont act System Support.

  • Page 5: Accessing Functions

    Accessing Functions Step by Step Accessing Functions ... With Codes You can activate the functions of your system by entering codes such as: DND (do not disturb) on. DND (do not disturb) off. All codes to activate or enable functions are always in- troduced by pressing the st ar key, and all codes to de- activate, disable or delete functions are always entered star ting with the pound key.

  • Page 6: Table Of Contents

    Contents Accessing Functions ......5 ... With Codes ..........5 ...

  • Page 7

    Contents Displaying and Assigning Call Charges ..25 Dialing with Call Charge Assignment ......25 If You Cannot Reach a Destination...

  • Page 8

    Contents Controlling Connected Computers or Other Programs and Telephone Data Service (For HiPath 3500/3550/3700/3750 only) ......44 Controlling Relays .

  • Page 9

    Contents Fixing Problems ......59 Telephone Maintenance ........59 Troubleshooting .

  • Page 10: Making And Answering Calls

    Making and Answering Calls Step by Step Making and Answering Calls Special d efault ring signaling is set for your telephone: • When you receive an internal call, your telephone rings once every four second s (single-tone se- quence). • When you receive an external call, your telephone rings twice in rapid succession every four seconds (dual-tone sequence).

  • Page 11

    Making and Answering Calls Step by Step Accept a waiting call (camp-on) Precondition: You are engaged in a phone call and hear a tone (every six seconds). Ending the first call and answering the waiting call: Replace the hand set. Your telep hone rings. Answer the second call.

  • Page 12: Accepting A Specific Call For Your Colleague

    Making and Answering Calls Step by Step Accepting a Specific Call for Your Colleague You hear another telephone ring. Lift the handset. Enter the code. Enter the number of the telephone that is ringing . Accepting calls in a team Æ page 50. Rejecting Calls You can reject calls which you do not wish to take.

  • Page 13: Using Timed Reminders

    Making and Answering Calls Step by Step Using Timed Reminders Precondition: You must have saved a timed remind er Æ page 31. The current time is the time stored. Your telephone rings. Lift the handset and replace it again. If you fail to answer the timed reminder, it repeats five times and is then erased.

  • Page 14: Answering Calls From The Entrance Telephone And Opening The Door

    Making and Answering Calls Step by Step Answering Calls from the Entrance Telephone and Opening the Door If an entrance telephone has been programmed, you can use your telephone to speak to someone at the entrance telephone and to activate a door opener. If you are authorized to activate a door opener (contact System Supp ort), visitors can open the door themselves by entering a 5-digit code (using a DTMF...

  • Page 15

    Making and Answering Calls Step by Step Activating the door opener: Lift the handset. Enter the code. Dial the entrance telephone number. Enter the five-d igit code. Default code = "0 0000" (con- tact System Support). Enter the type of door opener. 1 = enable with ring, 2 = enable w/o ring = You can also open the door with- out a doorbell ring.

  • Page 16: Making Calls

    Making Calls Step by Step Making Calls Dialing Numbers Lift the handset. Internal calls: Enter the station number. External calls: Enter the external code and the station number. The called party does not answer or is busy: Replace the handset. Press the key.

  • Page 17: Talking To Your Colleague With A Speaker Call

    Making Calls Step by Step Talking to Your Colleague With a Speaker Call You can make a loudspeaker announcement through a loudspeaker if connected (ask System Suppor t), or to an internal user with an optiset E system telep hone with- out any action on their part.

  • Page 18: Reserve Trunk

    Making Calls Step by Step Reserve Trunk If this feature is configured (contact System Support), you can reserve a busy trunk for your own use. When the trunk is free, you receive a call. Lift the handset. Enter the external cod e. The external trunk is busy; you hear a busy signal tone.

  • Page 19: Trunk Flash

    Making Calls Step by Step Trunk Flash To activate ISDN-type services and features through the network carrier ’s analog trunks or those of other com- munications p latforms (such as "consultation hold"), you must send a signal to the trunks before dialing the ser- vice code or telephone number.

  • Page 20: Calling Multiple Parties Simultaneously

    Calling Multiple Parties Simultaneously Step by Step Calling Multiple Parties Simultaneously Calling a Second Party (Consultation Hold) You can call a second part y while engaged in a call. The first party is placed on hold. Press the key. LED flashes. Consultation Call the second station.

  • Page 21: Conducting A Conference

    Calling Multiple Parties Simultaneously Step by Step Conducting a Conference In a conference call, you can talk to as many as four oth- er parties at the same time. These may be internal or external users. Lift the handset. Call the first p arty. Press the key.

  • Page 22: Transferring A Call

    Calling Multiple Parties Simultaneously Step by Step Transferring a Call If the person you are speaking to wants to talk to anoth- er colleague of yours, you can transfer the call that col- league. Press the key. LED flashes. Consultation Enter the number of the party to which you want to transfer the call.

  • Page 23: Parking A Call

    Calling Multiple Parties Simultaneously Step by Step Parking a Call You can park up to ten calls, either internal, external, or both. Parked calls can be displayed on and picked up from another telep hone. This feature is useful if you want to continue a call at another phone.

  • Page 24: Making Calls To Stored Destinations

    Making Calls to Stored Destinations Step by Step Making Calls to Stored Destinations Redialing a Number The last three external telephone numbers dialed are stored automatically. You can redial them simply by pressing a key. Lift the handset. Press this key. Redial If this feature is configured (contact System Sup- port), account codes entered are also saved...

  • Page 25: Displaying And Assigning Call Charges

    Displaying and Assigning Call Charges Step by Step Displaying and Assigning Call Charges Dialing with Call Charge Assignment You can assign external calls to certain projects. Precondition: System Support has set up account codes for you. Lift the handset. Enter the code. Enter the account code.

  • Page 26: If You Cannot Reach A Destination

    If You Cannot Reach a Destination... Step by Step If You Cannot Reach a Destina- tion... Using Callback If a user is busy or is not answering , you can store an automatic callback. This feature saves you from having to make repeated attempts to reach the user.

  • Page 27: Busy Override - Joining A Call In Progress

    If You Cannot Reach a Destination... Step by Step The called party can prevent automatic call wait- ing Æ p age 11. If this feature is configured (contact system support), you will hear the ring tone immediately. Busy Override - Joining a Call in Progress This function is only available if it has been configured by the service technician (contact System Sup port).

  • Page 28: Telephone Settings

    Telephone Settings Step by Step Telephone Settings Adjusting the Ring Volume Press one of these keys while the phone is idle. Press the key. To raise or lower the volume, keep pressing the keys un- til the desired volume is set. simultaneously Save.

  • Page 29: Locking The Telephone To Prevent Unauthorized Use

    Telephone Settings Step by Step Locking the Telephone to Prevent Unauthorized Use You can prevent unauthorized persons from using your telephone during your absence. Precondition: You must have configured a personal identification number (PIN) for your telephone Æ page 30. To lock and unlock the telephone: Lift the handset.

  • Page 30: Saving Your Pin

    Telephone Settings Step by Step Saving Your PIN To use the functions • to prevent unauthorized persons from using your telephone Æ page 29 to use another telephone like your own Æ page 37 • • to change your call numberÆ page 38 you need to enter a personal identification number, which you can save yourself.

  • Page 31: Saving Station Numbers And Appointments

    Saving Station Numbers and Appointments Step by Step Saving Station Numbers and Appointments Storing Station Speed-Dial Numbers You can store the ten numbers which you use the most and dial them using your own station speed-dial num- 9 Æ page 24. bers: 0 through Lift the handset.

  • Page 32: Testing The Telephone

    Testing the Telephone Step by Step Testing the Telephone Testing the Telephone Functions You can test your telephone functions. Precondition: Your telephone is idle. Lift the handset. Enter the code. If everything is OK, • all LEDs on the telephone start flashing , and •...

  • Page 33: Call Forwarding

    Call Forwarding Step by Step Call Forwarding Using Variable Call Forwarding You can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system). Special features must be taken into consider- ation if your telephone operates with HiPath AllServe (system networking via PC network) Æ...

  • Page 34: Using Night Answer

    Call Forwarding Step by Step Using Night Answer When night answer mode is active, for example d uring a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by Sys- tem Supp ort ( standard night answer service) or by you (temporary night answer service).

  • Page 35: Call Forwarding In The Carrier Network And Forwarding Multiple Subscriber Numbers (msn) (not For U.s.)

    Call Forwarding Step by Step Call Forwarding in the Carrier Network and Forwarding Multiple Subscriber Numbers (MSN) (Not for U.S.) If this function has been configured (contact System Support), you can forward calls to your assigned multi- ple subscriber number (MSN) (DID number) directly within the carrier network.

  • Page 36: Using Other Functions

    Using Other Functions Step by Step Using Other Functions Sending a Message You can send short text messages to users who have system telephones. Transmitted text messages are signaled in the same way as a callback request on the optiset E entry and op- tiset E basic models.

  • Page 37: Using Another Telephone Like Your Own

    Using Other Functions Step by Step Using Another Telephone Like Your Other people can temporarily use your telephone for outgoing calls as though it were their own. Lift the handset. Enter the code. Enter the other user’s station number. Enter the other user’s telephone lock PIN. Dial the external number.

  • Page 38: Change Call Number (relocate)

    Using Other Functions Step by Step Change call number (relocate) You can put your call numb er on every other available te- lep hone when it is set up (ask System Support). Your previous telephone then receives the old call num- b er of your new telephone.

  • Page 39: Resetting Services And Functions (system-wide Cancellation For A Telephone)

    Using Other Functions Step by Step Resetting Services and Functions (System-Wide Cancellation for a Tele- phone) There is a general reset procedure for activated func- tions. The following functions are canceled, if they were activated: • Forwarding on • Advisory msg. on •...

  • Page 40: Silent Monitor

    Using Other Functions Step by Step Silent Monitor If this function has been configured (contact System Support), you can join a call already in progress at an in- ternal station and listen in unnoticed. Lift the handset. Enter the code. Enter the internal station number.

  • Page 41: Activating Functions For Another Telephone

    Using Other Functions Step by Step Activating Functions for Another Telephone If this function has been configured (contact System Support), you can turn the following functions on and off for other telephones. This feature is also known as as- sociated service. 97/#97 Æ...

  • Page 42: Locking Another Telephone To Prevent Unauthorized Use

    Using Other Functions Step by Step Locking Another Telephone to Prevent Unauthorized Use If this function has been configured (contact System Support), you can lock other telephones to prevent unauthorized use, and later unlock them again. You can use this function to unlock the telephone for us- ers who have locked their telephones and then forgot- ten their PINs.

  • Page 43

    Using Other Functions Step by Step 97/#97 Æ page 13 • Do not disturb, code: 7 Æ page 24 • Speed-dialing, code: 83 Æ page 41 • Associated service, code: Precondition: You have a telephone that uses tone di- aling (DTMF dialing) or you can switch your telephone to tone dialing.

  • Page 44: Controlling Connected Computers Or Other Programs And Telephone Data Service (for Hipath 3500/3550/3700/3750 Only)

    Using Other Functions Step by Step Controlling Connected Computers or Other Programs and Telephone Data Service (For HiPath 3500/3550/3700/3750 only) If this function has been configured (contact System Support), you can control connected comp uters or pro- grams running on them, such as hotel services or infor- mation systems, from your telephone.

  • Page 45: Controlling Relays

    Using Other Functions Step by Step Controlling Relays If this feature is configured (contact System Supp or t), you can turn up to four relays on an off to control differ- ent facilities (such as a d oor opener). Depending on how they are programmed, you can switch the relays on and off or switch them on and have them switched off automatically after a timeout.

  • Page 46: Team And Executive/secretary Functions

    Using Other Functions Step by Step Answering the page from the nearest telephone: Lift the handset. Enter the code. Enter your own station number. Enhanced Paging Equipment (Hipath 3700/ 3750 Only) Paging: Lift the handset. Enter the code. Enter the number of the party you want to p age. Answering the page from the nearest telephone: Lift the handset.

  • Page 47: Team And Executive/secretary Functions With

    Team and Executive/Secretary Functions With Assigned Trunk Lines Step by Step Team and Executive/Secretary Functions With Assigned Trunk Lines If this function has been configured (contact System Support), you belong to a team of users for whom spe- cial trunk lines exist. You can then conduct your calls as usual via the trunk assigned to you.

  • Page 48: Transferring Calls Directly To The Executive

    Team and Executive/Secretary Functions With Assigned Trunk Lines Step by Step If you have activated call forwarding for a trunk, a special dial tone sounds when the line is seized. Transferring Calls Directly to the Executive (Only in an Executive/ Secretary Group) Normally, audible signaling of all calls for the executive is heard only in the secretary’s office.

  • Page 49: Using Other Team Functions

    Using Other Team Functions Step by Step Using Other Team Functions Turning Group Call On and Off If this function has been configured (contact System Support), you belong to one or more groups of users who can each be reached under a hunt group or group call number.

  • Page 50: Accepting A Call For Another Member Of Your Team

    Using Other Team Functions Step by Step Enter a group/trunk number to directly "leave or join". If you d eactivate the audible tone for another group or trunk, or deactivate it for all groups and trunks to which you belong , a special d ial tone sounds when you lift the handset.

  • Page 51: Uniform Call Distribution (ucd)

    Using Other Team Functions Step by Step Uniform Call Distribution (UCD) If this function has been configured (contact System Support), you belong to a group of users (agents) to whom calls are distrib uted. An incoming call is always assigned to the agent who has had the longest break without a call.

  • Page 52: Special Functions In The Lan (pc Network)

    Enter the (DISA) call number of the otherHiPath 3000. Enter. Enter the (DISA) call number of your telephone. Enter. Enter the code for "leave" or "join". You belong to multiple groups of another HiPath 3000: Enter the group number for "Join/Leave, directed".

  • Page 53: Transferring Call Forwarding

    HiPath AllServe tele- phones. Lift the handset. Enter the code. Enter the (DISA) call number of the HiPath 3000 to which your telephone is connected. Enter. Enter the (DISA) call number of your telephone. Enter.

  • Page 54: Using Night Answer

    Æ page 34. Lift the handset. Enter the code. Enter the (DISA) call number of the HiPath 3000 to which the night answer telephone is connected. Enter. Enter the (DISA) call number of the telephone from which you wish to activate/deactivate the night answer service.

  • Page 55: Activating And Deactivating A Ringing Group

    Activating and Deactivating a Ringing Group You can have calls for your telephone signaled audibly at external telephones or at telephones in other HiPath 3000 communications platforms Æ page 50. Saving the telephones for the ringing group: Lift the handset. Enter the code.

  • Page 56: Controlling Relays

    Æ page 45 in other HiPath 3000 communications platforms. Lift the handset. Enter the code. Enter the (DISA) call number of the HiPath 3000 in which the relay is to be controlled. Enter. Enter the (DISA) call number of the telephone from which you wish to control the relay.

  • Page 57: Opening The Door

    HiPath 30 00 communications p latforms. Lift the handset. Enter the code. Enter the (DISA) call number of the HiPath 3000 in which the door is to be opened. Enter. Enter the (DISA) call number of the telephone from which you wish to activate the door opener.

  • Page 58: Documentation

    Documentation Documentation Ordering Operating Instructions (Not for U.S.) Additional copies of these operating instructions can b e ordered from the Siemens sales department: • Printed copy in an accessory pack, order number A31003-M1550- B829-5-7619 (also available in other languages), •...

  • Page 59: Fixing Problems

    Fixing Problems Fixing Problems Telephone Maintenance • Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth. • If the telephone is very dirty, clean it with a d iluted neutral cleaner containing surfactants, such as a dish detergent. Afterwards remove all traces of the cleaner with a damp cloth (using water only).

  • Page 60: Index

    Index Index caller ID restoring display of suppressing display of caller ID ..16 caller ID suppression ......... 16 calling a second p arty ........ 20 accessories ..........58 calls account code ..........25 distributing ..........51 adap ters ............58 calls in queue ..........

  • Page 61

    Index deleting/d isplaying ......... 36 receiving ........... 36 group call .............49 send ing ............. 36 monitoring silent ............40 HiPath AllServe actuators ..........56 group call ..........52 night answer ..........34 hunt group ..........52 notes ..............4 night answer ...........54 opening the door ........57 relays ............56...

  • Page 62

    Index reserving a trunk temporary phone ........18 ........37 resetting functions testing the telephone ........39 ........ 32 resetting services testing the telephone functions ........39 ....32 ring tone text message ............28 ring transfer answering ..........36 in an executive/secretary team deleting/displaying ....

  • Page 63

    Quick-Reference Operating Instructions (Appendix)

  • Page 64

    -43$643360+43450&436060:94<- 1P A31003-H1012-C103-3-7619 The information in this document contains general descriptions of the technical options available, which do not always have to be present in individual cases. The required features should therefore be specified in each individual case at the time of closing the contract.

  • Page 65: Quick-reference Operating Instructions

    û HiPath 3000 HiPath AllServe Hicom 150 E/H optiset E entry Quick-Reference Operating Instructions...

  • Page 66

    Overview of Functions and Codes (Alphabetical) Overview of Functions and Codes (Alphabetical) The table below lists all available functions. If these functions have been configured (con- t act System Support), they can be called by entering a cod e or p ressing a function key. Functions Operating Steps Accept a waiting call (camp-on)

  • Page 67

    Overview of Functions and Codes (Alphabetical) Functions Operating Steps Control relay on/off Conversation (entrance telephone) / after 30 seconds Int. Open door Int. Consult Door release on Int. + Cod e Door release off Int. DND on/off DTMF dialing / Tone dialing Consult Ending a call Release...

  • Page 68

    Overview of Functions and Codes (Alphabetical) Functions Operating Steps Save timed reminder (Time, e.g . 0905) Delete timed reminder answering a timed reminder Saving a PIN Old code 2 X new code Send message Int. Delete / accept (sent) message Speaker call Intern Speaker call / HF answerback...

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