Siemens HiPath AllServe Operating Instructions Manual
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Also See for HiPath AllServe:
- Operating instructions manual (114 pages) ,
- Administrator's manual (46 pages) ,
- Operating instructions manual (72 pages)
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Summary of Contents for Siemens HiPath AllServe
- Page 1 û HiPath 3000 HiPath AllServe Hicom 150 E/H optiset E memory Operating Instructions...
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Page 2: Before You Begin
The function has not been configured for your telephone - address any questions to Customer Support. • Your communications platform does not support this function - contact your Siemens sales representative to upgrade your system. How to Use these Operating Instructions... - Page 3 The optiset E memory Telephone and Key Module Speaker Keys for display, optiset E key module for open telephone 8 lines with with programmable keys listening settings 24 characters and ring tones per line Hand- Keypad Key field fixed function keys: Program/Service Redial Mute or Internal...
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Page 4: Important Notes
Important Notes Do not operate the telephone in environments where there is a danger of explosions. Use only original Siemens accessories Æ page 101. Using other acces- sories may cause a hazard and will invalidate the warranty and the CE mark. -
Page 5: Accessing Functions
Accessing Functions Step by Step Accessing Functions ... Interactively You can select some function while the telephone is idle, for example: to scroll to a function and press Forwarding o n to execute it. You can select other functions directly depending on the situation. -
Page 6: Functions You Can Use
Accessing Functions Functions You Can Use Basic and Enhanced Functions You can use all basic and enhanced communications platform functions that appear interactively on the screen, in the Program/Service menu, and when you p ress function keys. Additional Team and Executive/Secretary Functions Æ... -
Page 7: Table Of Contents
Contents Accessing Functions......5 ... Interactively ..........5 ... - Page 8 Contents Talking to Your Colleague With a Speaker Call ....27 Activating Tone Dialing (DTMF Suffix-Dialing) ....28 Automatic Connection Setup (Hotline) .
- Page 9 Contents Displaying and Assigning Call Charges ..43 Displaying Call Charges (Not for U.S.) ......43 Displaying Call Charges for Another Telep hone (Not for U.S.) .
- Page 10 Contents Testing the Telephone......64 Testing the Telephone Functions ......64 Checking the Key Assignments .
- Page 11 Contents Ø Team and Executive/Secretary Functions Team and Executive/Secretary Functions With Trunk Keys ....82 Using Trunk Keys ......... 82 Answering Calls With Trunk Keys .
- Page 12 Contents Ø All About Your Telephone Labeling, Documentation, and Accessories ..100 Labeling Key Fields ........100 Labeling Key Fields Using the PC .
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Page 13: Making And Answering Calls
Making and Answering Calls Step by Step Making and Answering Calls Special default ring signaling is set for your telephone: • When you receive an internal call, your telephone rings once every four seconds (single-tone se- quence). • When you receive an external call, your telephone rings t wice in rapid succession every four seconds (dual-tone sequence). -
Page 14: Open Listening In The Room During A Call
Making and Answering Calls Step by Step Ending the call: Press the key. The LED goes out. Speaker Press the key. Release Notes on speakerphone mode: • T ell the other party that you are using speakerphone mode. • The speakerphone works best at a low receiving vol- ume. -
Page 15: Switching To Speakerphone Mode
Making and Answering Calls Step by Step Switching to Speakerphone Mode Precondition: You are conducting a call with the hand- set. Hold down the key and replace the handset. Speaker (In U.S. press the key once and replace the hand set). Then release the key and continue the call. -
Page 16: Preventing And Allowing Call Waiting (Automatic Camp -On)
Making and Answering Calls Step by Step Ending the second call and resuming the first one: Confirm. Quit and retu rn ? Press the key. The LED lights up. Enter the code. Program/Service Replace the handset. "Recall: ..." appears on the screen. Lift the handset. -
Page 17: Accepting A Specific Call For Your Colleague
Making and Answering Calls Step by Step Accepting a Specific Call for Your Colleague You hear another telephone ring. Press the key. The LED lights up Program/Service Select and confirm. 59=Pickup - directed? Enter the code. All called stations appear on the screen. Select the station whose call you want to answer (the cursor appears as a black square at the beginning of the line). -
Page 18: Using Mailboxes
Making and Answering Calls Step by Step Using Mailboxes If you have programmed the "Mailbox" key Æ page 55, the associated LED lights up when messages have ar- rived for you. If your telephone is connected to a voice mail system, the "Mailbox" key will also light up to alert you to any messages that have arrived. -
Page 19: Using The Speakerphone
Making and Answering Calls Step by Step Using the Speakerphone A colleague addresses you directly over the speaker with a speaker call. You hear a tone before the an- nouncement. The other p arty’s name or station number appears on the screen. You can conduct the call with the handset or in speaker- phone mode. -
Page 20: Turning Do Not Disturb On And Off
Making and Answering Calls Step by Step Turning Do Not Disturb On and Off You can activate the do not disturb function if you do not want the receive any calls. When do not disturb is acti- vated, internal callers hear a busy signal and external callers are rerouted to a telephone assigned for this pur- p ose (System Support). -
Page 21: Trace Call: Identifying Anonymous Callers (Not For U.s.)
Making and Answering Calls Step by Step Trace Call: Identifying Anonymous Callers (Not for U.S.) You can have the carrier identify malicious external call- ers. You can save the caller’s station number during the call or for 30 seconds after the call ends. However, it is essential that you do not replace your handset during this time. -
Page 22: Answering Calls From The Entrance Telephone And Opening The Door
Making and Answering Calls Step by Step Answering Calls from the Entrance Telephone and Opening the Door If an entrance telephone has been programmed, you can use your telephone to speak to someone at the en- trance telephone and to activate a door opener. If you have the prop er authorization (contact System Support), you can activate the door opener, enabling visitors to open the door themselves by entering a 5-... -
Page 23: Accepting A Call From An Answering Machine
Making and Answering Calls Step by Step Opening the door with a code (at the door): After ringing the bell, enter the five-digit code (using the keypad or a DTMF transmitter). Depending on how the door opener has been programmed , a doorbell call sig- nal may or may not be forwarded . -
Page 24: Display Number Of Waiting Calls And Overload Indication
Making and Answering Calls Step by Step Display Number of Waiting Calls and Overload Indication You can show the number of external waiting calls on the disp lay by pressing the "View number of calls" key Æ page 55. Press the "Waiting calls" key. If the number of waiting calls exceeds a preset limit while you are engaged in another call (overload), the LED on the key lights up. -
Page 25: Making Calls
Making Calls Step by Step Making Calls Off-Hook Dialing Lift the handset. Internal calls: Enter the station number. External calls: Enter the external code and the station number. The called party does not answer or is busy: Replace the hand set. On-Hook Dialing Internal calls: Enter the station number. -
Page 26: En-Bloc Sending / Correcting Numbers
Making Calls Step by Step En-Bloc Sending / Correcting Numbers If this feature is configured (contact System Support), a connection is not attempted immediately when a sta- tion number is entered. This means that you can correct the number if necessary. The station number is only dialed at your specific re- quest. -
Page 27: Caller Id Suppression
Making Calls Step by Step Caller ID Suppression You can prevent your station number or name from ap- pearing on the displays of external par ties you call. The feature remains active until you deactivate it. Select and confirm. Suppress call ID? Restore caller ID? Enter code for "suppress"... -
Page 28: Activating Tone Dialing (Dtmf Suffix-Dialing)
Making Calls Step by Step Activating Tone Dialing (DTMF Suffix- Dialing) You can transmit dual-tone multifrequency (DTMF) sig- nals to control devices such as an answering machine or automatic information system. Press the key. The LED lights up. Program/Service Select and confirm. 53=DTMF dialing? Enter the code. -
Page 29: Reserve Trunk
Making Calls Step by Step Reserve Trunk If this feature is configured (contact System Supp or t), you can reserve a busy trunk for your own use. When the trunk is free, you receive a call and a message appears on the display. Precondition: The message "US:Currently busy UK:busy at the moment"... -
Page 30: Trunk Flash
Making Calls Step by Step Trunk Flash To activate ISDN-typ e services and features through the net work carrier’s analog trunks or those of other com- munication platforms (such as "consultation hold"), you must send a signal to the trunks before dialing the ser- vice code or telephone number. -
Page 31: Associated Dialing/Dialing Aid
Making Calls Step by Step Associated Dialing/Dialing Aid If this function has been configured (contact System Support), you can use a dialing aid to dial numbers and set up calls for your telep hone. The operating procedure depends on whether the dial- ing aid is connected to the S bus or the a/b (T/R) port. -
Page 32: Calling Multiple Parties
Calling Multiple Parties Simultaneously Step by Step Calling Multiple Parties Simultaneously Calling a Second Party (Consultation Hold) You can call a second part y while engaged in a call. The first party is placed on hold. Confirm. US: Consult? UK: E nquiry? Call the second party. -
Page 33: Conducting A Conference
Calling Multiple Parties Simultaneously Step by Step Combine the calling parties into a three-party con- ference Select and confirm. Con feren ce? Press the key. The LED lights up. Enter the code. The Program/Service LED goes out. Connecting the other parties to each other Select and confirm. -
Page 34: Checking Which Parties Are In The Conference (Initiator Only)
Calling Multiple Parties Simultaneously Step by Step Select and confirm. Con feren ce? Press the key. The LED lights up. Enter the code. The Program/Service LED goes out. Checking Which Parties Are in the Confer- ence (Initiator Only) Select and confirm. View con f parties? The stations appear on the screen. -
Page 35: Transferring A Call
Calling Multiple Parties Simultaneously Step by Step Transferring a Call If the person you are speaking to wants to t alk to anoth- er colleague of yours, you can transfer the call that col- league. Press the "OK" dialog key to confirm your selection US: Consult? UK: E nquiry? Enter the number of the party to which you want to... -
Page 36: Parking A Call
Calling Multiple Parties Simultaneously Step by Step Replace the handset. Select and confirm. Transfer? If the connection between the two other parties is not established within 45 seconds, the call from the first p art returns to you (recall). Parking a Call You can park up to ten calls, either internal, external, or b oth. -
Page 37: Placing External Calls On Hold
Calling Multiple Parties Simultaneously Step by Step Placing External Calls on Hold If you have programmed a key on your telephone as a hold key Æ page 55, you can place external calls on hold. This enables all other par ties to retrieve the call on the assigned line. -
Page 38: Making Calls To Stored Destinations
Making Calls to Stored Destinations Step by Step Making Calls to Stored Destina- tions Using a Caller List If you are unable to accept an external or internal call, the call attempt is stored in the caller list. You can store answered calls either manually (b oth in- ternal and external calls) or automatically (external calls only), Contact System Support for details. -
Page 39: Displaying The Call Time And Additional Call Information
Making Calls to Stored Destinations Step by Step Displaying the Call Time and Additional Call Information Precondition: You have retrieved the caller list and se- lected the call you want to check (the cursor appears as a black square at the beginning of the line). Select and confirm. -
Page 40: Redialing A Number
Making Calls to Stored Destinations Step by Step Redialing a Number The last three external telephone numbers dialed are stored automatically. You can redial them simply by pressing a key. The station number appears on your screen for two sec- ond s and is then dialed. -
Page 41: Dialing A Number From The Internal
Making Calls to Stored Destinations Step by Step Dialing a Number From the Internal Directory The internal directory contains all station numbers and system speed-dial numbers assigned to a name. Con- tact System Support to find out if one was configured for your system. -
Page 42: Using Station And System Speed-Dial Numbers
Making Calls to Stored Destinations Step by Step Using Station and System Speed-Dial Numbers Precondition: You have stored station speed-dial num- b ers Æ page 54 or System Suppor t has stored system speed-dial numbers. Press the key. The LED lights up Program/Service Confirm. -
Page 43: Displaying And Assigning Call Charges
Displaying and Assigning Call Charges Step by Step Displaying and Assigning Call Charges Displaying Call Charges (Not for U.S.) For the current call: The display usually shows call charges at the end of a call (default setting). If you wish to display charges continuously during a call in progress, System Suppor t must request this feature from your carrier. -
Page 44: Displaying Call Charges For Another Telephone (Not For U.s.)
Displaying and Assigning Call Charges Step by Step Displaying Call Charges for Another Telephone (Not for U.S.) If this function is configured (contact System Support), you can display and print the chargeab le calls for other telephones (such as a pay phone) Precondition: You have programmed the function "View call charges"... -
Page 45: Dialing With Call Charge Assignment
Displaying and Assigning Call Charges Step by Step Dialing with Call Charge Assignment You can assign external calls to certain projects. Precondition: System Support has set up account codes for you. Press the key. The LED lights up Program/Service Select and confirm. 60=Accou nt code? Enter the code. -
Page 46: If You Cannot Reach A Destination
If You Cannot Reach a Destination... Step by Step If You Cannot Reach a Destina- tion... Using Callback If a user is busy or is not answering , you can store an automatic callback. This feature saves you from having to make repeated attempts to reach the user. -
Page 47: Call Waiting (Camp-On)
If You Cannot Reach a Destination... Step by Step Deleting a displayed entry: Press the "OK" dialog key to confirm your selection Delete? Ending callback display: Select and confirm. US: E xit? UK: E nd? Press the key. The LED goes out. Program/Service Press the key. -
Page 48: Busy Override - Joining A Call In Progress
If You Cannot Reach a Destination... Step by Step Busy override - Joining a Call in Progress This function is only availab le if it has been configured by the service technician (contact System Support). Precondition: You have dialed an internal number and hear a busy signal. -
Page 49: Telephone Settings
Telephone Settings Step by Step Telephone Settings Adjusting the Ring Volume Press these keys while the phone is idle. Confirm. US: Ring volu me? UK: Ringer volume? To raise or lower the volume: Keep pressing the keys until the desired volume is set. Save. -
Page 50: Adjusting The Speakerphone To The Room Acoustics
Telephone Settings Step by Step Adjusting the Speakerphone to the Room Acoustics To help the other party und erstand you clearly while you are talking into the microphone, you can ad just the tele- p hone to the acoustics in your environment: "Quiet room", "Normal room"... -
Page 51: Selecting The Language Of Screen Prompts
Telephone Settings Step by Step Selecting the Language of Screen Prompts Press the key. The LED lights up Program/Service Confirm. More featu res? Confirm. 48= Select language? Enter the code. Select the language you wish to use (such as "Spanish") 15=Spanish? and press the "OK"... -
Page 52: Saving Your Pin
Telephone Settings Step by Step Enter the telephone lock PIN Æ page 52. While the telephone is locked, a special dial tone sounds when you lift the handset. You can con- tinue to dial internal numbers as usual. Your telephone can also be locked or unlocked again by an authorized part y Æ... -
Page 53: Appointments
Saving Station Numbers, Functions, Procedures and Appointments Step by Step Saving Station Numbers, Func- tions, Procedures and Appoint- ments You can save a frequently-dialed number, or frequently- used functions/procedures (comprising several operat- ing steps) to any free key on your telephone or add -on device. -
Page 54: Storing Station Speed-Dial Numbers
Saving Station Numbers, Functions, Procedures and Appointments Step by Step Confirm. US: E xit? UK: E nd? Select and confirm. US: An other key? UK: P rog ram another key? Simply press the key to dial a stored telephone number Æ page 41. If you have saved an internal station number (=DSS call), the corresponding LED signals vari- ous states Æ... -
Page 55: Assigning Functions To Keys
Saving Station Numbers, Functions, Procedures and Appointments Step by Step Confirm. US: Next? UK: Next entry? Select and confirm. US: Change? UK: Change en try? Select and confirm. Delete? Select and confirm. US: E xit UK: E nd Assigning Functions to Keys Press the key. - Page 56 Saving Station Numbers, Functions, Procedures and Appointments Step by Step Meaning of LED Signals for Saved Functions: Call forwarding, Forwarding - trunk, Forward Line, US:Night answer UK:Night Service, Do not disturb, Changeover, Advisory message, Ringer cutoff, HF answerback on/off, Hunt group join/leave, Caller ID suppression, Call wait.term., Waiting tone off, Ring Transfer, Door opener on/off, Control Relay, Ringing group on, Shift Key, UCD (Available on/off, Work on/...
- Page 57 Saving Station Numbers, Functions, Procedures and Appointments Step by Step Trunk group key At least one trunk is free. All trunks in the trunk group are busy. View call charges: No chargeable calls have been made since the last time call charges were displayed.
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Page 58: Assigning A Procedure (Operating Steps) To A Key
Saving Station Numbers, Functions, Procedures and Appointments Step by Step Assigning a Procedure (Operating Steps) to a Key Station numb ers and functions which require additional inp uts, i.e. comprise several operating steps, can be saved to a single key on your telephone. Using the associated dial function, for example Æ... - Page 59 Saving Station Numbers, Functions, Procedures and Appointments Step by Step Confirm. US: E nd? UK: E xit? Select and confirm. US: Program ano th er key? UK: An other key? Select the stored p rocedure by pressing a key. Procedures containing functions which can be switched on/off can be activated by pressing the key, and d eactivated by pressing the same key again.
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Page 60: Saving Appointments
Saving Station Numbers, Functions, Procedures and Appointments Step by Step Saving Appointments You can tell your telephone to give you a call when you want to be reminded of an appointment Æ page 18. To do this, you need to save the time you want the call to be mad e. -
Page 61: Maintaining The Electronic Notebook (Enb)
Maintaining the Electronic Notebook (ENB) Step by Step Maintaining the Electronic Note- book (ENB) In the electronic notebook of your optiset E memory telephone you can enter telephone numbers and addi- tional information, such as addresses and fax numbers of calling parties. The entries are automatically sorted in alphabetical order. -
Page 62: Saving New Entries
Maintaining the Electronic Notebook (ENB) Step by Step Erase the character to the left of the cursor. Toggle between uppercase and lowercase letters. Saving New Entries Press the key. EDIT Press these keys. MENU Enter data. Max. 5 lines, 22 characters per line. Press "Enter"... -
Page 63: Viewing An Entry
Maintaining the Electronic Notebook (ENB) Step by Step Viewing an Entry Search for an entry (see above). Press the key. CARD Changing an Entry Press the key. EDIT Edit the data on Max. 5 lines, 22 characters per line. If necessary, use the cursor keys. -
Page 64: Testing The Telephone
Testing the Telephone Step by Step Testing the Telephone Testing the Telephone Functions You can test your telephone functions. Precondition: Your telephone is idle. Press the key. The LED lights up. Program/Service Select and confirm. 940=Pho ne test? Enter the code. If everything is OK, •... -
Page 65: Call Forwarding
Call Forwarding Step by Step Call Forwarding Using Variable Call Forwarding You can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system.) Special features must be taken into consider- ation if your telephone operates with HiPath AllServe (system networking via PC network) Æ... -
Page 66: Using Night Answer
Call Forwarding Step by Step Using Night Answer When night answer mode is active, for example d uring a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by Sys- tem Supp ort ( standard night answer service) or by you (temporary night answer service). -
Page 67: Call Forwarding In The Carrier Network And Forwarding Multiple Subscriber Numbers (Msn) (Not For U.s.)
Call Forwarding Step by Step Call Forwarding in the Carrier Network and Forwarding Multiple Subscriber Numbers (MSN) (Not for U.S.) If this function has been configured (contact System Support), you can forward calls to your assigned multi- ple subscriber number (MSN) (DID number) directly within the carrier network. -
Page 68: Using Other Functions
Using Other Functions Step by Step Using Other Functions Sending a Message You can send short text messages to users who have system telephones. Transmitted text messages are signaled in the same way as a callback request on the optiset E entry and op- tiset E basic models. -
Page 69: Leaving An Advisory Message
Using Other Functions Step by Step Leaving an Advisory Message You can leave an advisory message on your telephone screen for internal callers who want to reach you while you are away from your desk. When another par ty calls you, the message appears on the caller’s screen. - Page 70 Using Other Functions Step by Step Enter the other user’s station number. Enter the other user’s telephone lock PIN.Æ page 52. If necessary Users who have not yet selected a personal identifica- Change password tion number are prompted to do so on their own tele- p hones.
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Page 71: Change Call Number (Relocate)
Using Other Functions Step by Step Change call number (relocate) You can put your call number on every other available te- lephone when it is set up (ask System Support). Your previous telephone then receives the old call num- ber of your new telephone. The call number together with the settings (e.g. -
Page 72: Fax Details And Message On Answering Machine
Using Other Functions Step by Step Fax Details and Message on Answer- ing Machine If a fax or answering machine is connected to your sys- tem and you have assigned the "Fax details" function to a programmab le key Æ page 55, the key lights up when a fax or a message has been received . -
Page 73: Silent Monitor
Using Other Functions Step by Step Silent Monitor If this function has been configured (contact System Support), you can join a call already in p rogress at an in- ternal station and listen in unnoticed . Enter the code. Enter the internal station number. Monitoring a Room A telephone can be used to monitor a room. -
Page 74: Activating Functions For Another Telephone
Using Other Functions Step by Step Activating Functions for Another Telephone If this function has been configured (contact System Support), you can turn the following functions on and off for other telephones. This feature is also known as as- sociated service. •... -
Page 75: Locking Another Telephone To Prevent Unauthorized Use
Using Other Functions Step by Step Locking Another Telephone to Prevent Unauthorized Use If this function has been configured (contact System Support), you can lock other telephones to prevent un- authorized use, and later unlock them again. You can use this function to unlock the telephone for us- ers who have locked their telep hones and then forgot- ten their PINs. - Page 76 Using Other Functions Step by Step • Leave an advisory message, 69/#69 Æ page 69 code: 81/#81 Æ page 89 • Group ringing , code: 85/#85 Æ page 89 • Group call, code: • Suppress caller ID, 86/#86 Æ page 27 code: 87/#87 Æ...
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Page 77: Using Functions In Isdn Via Code Dialing (Keypad Dialing)
Entering a code for required ISDN function. Contact your network provider to find out which ISDN functions can be code-controlled in your country. Siemens AG shall not be liable for damages/ costs which may be incurred by fraudulent activi- ties or remote operation (e.g. toll fraud). -
Page 78: Controlling Connected Computers Or
Using Other Functions Step by Step Controlling Connected Computers or Other Programs and Telephone Data Ser- vice (HiPath 3500/3550/3700/3750 Only) If this function has been configured (contact System Support), you can control connected comp uters or pro- grams running on them, such as hotel services or infor- mation systems, from your telephone. -
Page 79: Controlling Relays
Using Other Functions Step by Step Controlling Relays If this function has been configured (contact System Support), you can turn up to four relays on and off to control different facilities (such as a door opener). Depending on how they are programmed, you can switch the relays on and off or switch them on and have them switched off automatically after a timeout. -
Page 80: Radio Paging (Not For U.s.)
Using Other Functions Step by Step Radio Paging (Not for U.S.) If paging equipment is connected to your system (con- t act System Support), you can contact people via their p ocket receivers. The pocket receiver indicates to the person you are looking for that someone is trying to get in touch. -
Page 81: Team And Executive/Secretary Functions
Using Other Functions Step by Step Select and confirm. 1=Display informatio n? 2=Text? Answering the page from the nearest telephone: Lift the handset. Press the key. The LED lights up. Program/Service Select and confirm. #45=Answer page? Enter the code. Enter your own station number. Team and Executive/Secretary Functions... -
Page 82: Team And Executive/Secretary
Team and Executive/Secretary Functions With Trunk Keys Step by Step Team and Executive/Secretary Functions With Trunk Keys If this function has been configured (contact System Support), you belong to a team of users for whom spe- cial keys were programmed: •... -
Page 83: Answering Calls With Trunk Keys
Team and Executive/Secretary Functions With Trunk Keys Step by Step Answering Calls With Trunk Keys Precondition: Your telephone is ringing and/or the trunk key is flashing rapidly. If necessary Press the rapidly flashing trunk key. This is not necessary if the trunk is automatically as- signed to you when you lift the handset or p ress the "Speaker"... -
Page 84: Switching Between Phone Calls On Multiple Trunks
Team and Executive/Secretary Functions With Trunk Keys Step by Step Retrieving the call: Press the slowly flashing trunk key. Switching Between Phone Calls on Multiple Trunks Precondition: You are conducting a call over a trunk in your group. Another trunk key starts flashing. Press the flashing trunk key. - Page 85 Team and Executive/Secretary Functions With Trunk Keys Step by Step Select and confirm. 1=all calls? 2=external calls only? 3=in ternal calls on ly? Enter the code. Enter the destination number. Confirm. US: Save? UK: Save en try? If available. Press the "Forward Line" key. (You have stored the call forwarding type and destination on the "Forward Line"...
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Page 86: Using Dss Keys
Team and Executive/Secretary Functions With Trunk Keys Step by Step Using DSS Keys Each team member has a DSS key for every other mem- b er in the team. This enables every team member to reach all other members of the team directly, simply by pressing a key. Meaning of LED Indications on DSS Keys LED on the DSS key is off - the team member is not en- gaged in a phone call. -
Page 87: Transferring A Call In Progress
Team and Executive/Secretary Functions With Trunk Keys Step by Step Transferring a Call in Progress Press the DSS key and announce the call, if desired. Replace the hand set or press the key. Release Accepting a Call for Another Team Member Press the flashing DSS key or trunk key. -
Page 88: Transferring Calls Directly To The Executive
Team and Executive/Secretary Functions With Trunk Keys Step by Step Transferring Calls Directly to the Executive (Only in an Executive/Secre- tary Group) Normally, audible signaling of all calls for the executive is heard only in the secretary’s office. You can activate audible signaling so that calls are only signaled on the executive telephone and on a second telephone assigned to it. -
Page 89: Using Other Team Functions
Using Other Team Functions Step by Step Using Other Team Functions Turning Group Call On and Off If this function has been configured (contact System Support), you belong to one or more groups of users who can each be reached under a hunt group or group call number. - Page 90 Using Other Team Functions Step by Step You belong to multiple groups or to one group with trunk keys (including executive/secretary teams). Select and confirm. Leave hunt group? Join hunt grou p? Enter the code for "leave" or "join". Press the "Hunt group join/leave" key. If an "x"...
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Page 91: Accepting A Call For Another Member Of Your Team
Using Other Team Functions Step by Step Accepting a Call for Another Member of Your Team You can accept calls for other telephones in your team from your telephone even while engaged in another call. To do this, contact System Supp ort to find out if a pickup group has b een configured. -
Page 92: Uniform Call Distribution (Ucd)
Using Other Team Functions Step by Step Uniform Call Distribution (UCD) If this function has been configured (contact System Support), you b elong to a group of users (agents) to whom calls are distributed. An incoming call is always assigned to the agent who has had the longest break without a call. -
Page 93: System Networking Via Lan (Pc Network)
Using Other Team Functions Step by Step Requesting and activating a work time: If you want to follow-up on the last call you answered without being disturbed, you can request and activate a work time. This removes your telephone from the call distribution cycle for a programmable period of time un- til you log back on. -
Page 94: Special Function In The Lan (Pc Network)
Step by Step Special Function in the LAN (PC Network) If your telephone is operating in a HiPath AllServe envi- ronment, multiple HiPath 300 0 systems are intercon- nected via a LAN (Local Area Network, e.g . p ropriet ary PC network). -
Page 95: Transferring Call Forwarding
Special Function in the LAN (PC Network) Step by Step Transferring Call Forwarding You can activate/d eactivate call forwarding Æ page 65 for your telephone from other HiPath AllServe tele- phones. Select and confirm. In ternal DISA? Enter the code. -
Page 96: Using Night Answer
Special Function in the LAN (PC Network) Step by Step Using Night Answer If authorized (contact System Supp ort), you can define telephones in other HiPath 3000 communications plat- forms as the night answer Æ page 66. Select and confirm. In ternal DISA? Enter the code. -
Page 97: Activating And Deactivating A Ringing Group
Special Function in the LAN (PC Network) Step by Step Activating and Deactivating a Ringing Group You can have calls for your telephone signaled audibly at external telephones or at telephones in other HiPath 3000 communications platforms Æ page 91. Saving the telephones for the ringing group: Press the key. -
Page 98: Controlling Relays
Special Function in the LAN (PC Network) Step by Step Controlling Relays If this feature is configured (contact System Support), you can also control relays Æ page 79 in other HiPath 3000 communications platforms. Select and confirm. In ternal DISA? Enter the code. -
Page 99: Opening The Door
Special Function in the LAN (PC Network) Step by Step Opening the Door If this feature is configured (contact System Supp or t), you can also activate the door opener Æ page 22 in other HiPath 30 00 communications p latforms. Select and confirm. -
Page 100: Labeling, Documentation, And Accessories
Use the plastic foil with the narrow strip s as a protective cover. Labeling Key Fields Using the PC If you have the user instructions for your HiPath 3000/HiPath AllServe on CD Æ page 101, you can label keys conveniently at the PC. -
Page 101: Ordering Operating Instructions (Not For U.s.)
Labeling, Documentation, and Accessories Ordering Operating Instructions (Not for U.S.) Add itional copies of these operating instructions can be ordered from the Siemens sales department: • Printed copy in an accessory pack, order number A31003-M1550- B832-5-7619 (also available in other languages), •... - Page 102 Labeling, Documentation, and Accessories optiset E phone adapter: Connects a second optiset E telephone. Callers can reach the second optiset E telephone under a separate station number. optiset E analog adapter: Connects an additional analog telephone, fax machine or PC with a modem card.
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Page 103: Fixing Problems
Fixing Problems Fixing Problems Telephone Maintenance • Always use a damp or antistatic cloth to clean the telephone. Never use a dry cloth. • If the telep hone is very dir ty, clean it with a diluted neutral cleaner con- taining surfactants, such as a dish detergent. -
Page 104: Responding To Error Messages On The Screen
Fixing Problems Step by Step Responding to Error Messages on the Screen Possible cause: US: Invalid entry UK: Incorrect entry The station number is incorrect. Possible response: Enter a correct station number. Possible cause: US: Not authorized UK: Access denied You tried to activate a disabled function. -
Page 105: Index
Index Index call forwarding ..........65 MSN in CO ..........67 call request ..........38 call signal ............. 13 call transfer ..........35 accessories ..........101 call volume ..........13, 50 account code ..........45 call waiting activating door opener ......22 accep ting .......... - Page 106 ..........23 handsfree answerback ......19 .............. 19 .............. 19 headset ..........19, 102 editing dial inputs ........26 HiPath AllServe editing the station number ....... 26 actuators ..........98 electronic notebook (ENB) ... 61, 62, 63 group call ..........94 closing ............
- Page 107 Index keys assigning ..........53 night answer ..........66 fixed ............3 noteb ook, electronic (ENB) ...... 61 incomplete save ........55 notes ..............4 labeling ........... 100 programmable .......... 3 open door with a code ..........23 labeling key fields ........ 3, 100 open listening ..........
- Page 108 Index suffix-dialing ..........28 switches ............79 radio paging equipment PSE ....80 system speed-dialing ........ 42 recall ............. 36 system-wide cancellation ......72 receiving volume ........13, 50 redialing a number ........40 from the caller list ........39 relays ............
- Page 109 Index ..............92 using a caller list .........38 using functions from the outside ....75 variable call forwarding ......65 waiting calls ..........24 work time ............93...
- Page 110 Index...
- Page 111 Quick-Reference Operating Instructions (Appendix)
- Page 112 43-$643360+43450&439060:94< 1P A31003-H1012-C106-3-7619 The information in this document contains general descriptions of the technical options available, which do not always have to be present in individual cases. The required features should therefore be specified in each individual case at the time of closing the contract.
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Page 113: Quick-Reference Operating Instructions
û HiPath 3000 HiPath AllServe Hicom 150 E/H optiset E memory Quick-Reference Operating Instructions... - Page 114 Overview of Functions and Codes (Alphabetical) Overview of Functions and Codes (Alphabetical) The table below lists all available functions as they appear on the disp lay. Functions that have b een configured (contact System Support) can be activated interactively (select + save) via the Program/Service menu (select + save or enter a code), or by pressing function keys, provid ed that the functions have been configured (contact System Support).
- Page 115 Overview of Functions and Codes (Alphabetical) Functions ... Inter- ... Via the ... With (display) actively Program/Service function menu keys Program/S ervice Code Forwarding on 1=all calls 2=external calls only 3=internal calls only Forwarding off Trunk forward on Trunk forward off Forward Line: On Forward Line: Off #501...
- Page 116 Overview of Functions and Codes (Alphabetical) Functions ... Inter- ... Via the ... With (display) actively Program/Service function menu keys Program/S ervice Code Retrieve line Ring Transfer: On Ring Transfer: Off #502 Ringer cutoff on Ringer cutoff off Ringing group on Ringing group off Room monitor Select language...