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Siemens Hicom 150 E User And Installation Manual

Attendant p for hicom 150 e office.
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User and Installation Manual
Hicom 150 E
Attendant P for Hicom 150 E Office
G281-0661-00

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   Summary of Contents for Siemens Hicom 150 E

  • Page 1

    User and Installation Manual Hicom 150 E Attendant P for Hicom 150 E Office G281-0661-00...

  • Page 2

    ® Valid for Hicom 150 E Office (Release 1.0/ 2.0/2.2) with the optiset E advance plus/ comfort, memory, advance conference/ conference system telephones or with the PCI card with handset cradle and P0/E handset or headset.

  • Page 3: Table Of Contents

    Table of Contents Table of Contents Introduction ......................7 Hicom Attendant P ....................7 Overview of Features ....................8 About This Manual ....................9 Requirements ......................9 Symbols ........................ 10 Operating the Hicom Attendant P ....... 12 Startup ....................... 13 User Interface ....................

  • Page 4

    Table of Contents Terminating a Call ..................... 39 Dialing ........................ 40 Dialing External Calls ................... 40 Dialing Internal Calls .................... 41 Dialing with the Repertory Dial Keys ..............42 Dialing from the Busy Lamp Field ............... 42 Dialing with Redial ....................44 Dialing from the Electronic Directory ..............

  • Page 5

    Inhaltsverzeichnis Call Charges (Not for U.S.) ................73 Programming/Changing Repdial Keys ............74 Electronic Directory (ETD) ................76 Starting the ETD ....................76 Searching for a Station ..................77 Searching on the Basis of Other Station Data ............78 Adding New Stations .................... 79 General ......................

  • Page 6

    Table of Contents Configuring the Hicom Attendant P .............. 102 Entering Settings ....................102 Connection ....................104 Calls ....................... 105 System ......................106 Paging ......................108 Repdial Keys ....................109 Night Destinations ..................110 BLF ........................ 111 Saving the Settings ................... 113 Configuring the Electronic Directory ..............

  • Page 7: Introduction

    Hicom Attendant P In purchasing the Hicom Attendant P , you have acquired an ad- vanced PC attendant console for your Hicom 150 E Office telephone system. Connecting the telephone to a PC means that you can also perform all your switching functions from the PC.

  • Page 8: Overview Of Features

    Introduction Overview of Features Incoming and outgoing call display Call answering/dialing/transferring Toggling between two calls Three-party conference Call holding and parking Redialing of the last ten numbers dialed Dialing with busy lamp field and repertory dial keys Callback and send message Call override Activate/deactivate call forwarding Activate/deactivate night answer...

  • Page 9: About This Manual

    Introduction About This Manual This manual is intended both for personnel working with the Hicom Attendant P attendant console who are familiar with the Windows 95/98 user interface and for the system administrator who configures and oversees the Hicom Attendant P attendant con- sole.

  • Page 10: Symbols

    Introduction Symbols The following is a brief explanation of the symbols and characters used in this manual: Single-click right mouse button. Single-click left mouse button. Enter letters (for example, a station name) via the PC keyboard. Enter digits (for example, a station number) via the PC keyboard. Select a menu option from a pop-up menu or a tab in a program window.

  • Page 11

    Introduction Click buttons with the left mouse button. Space Bar Press keys on the PC keyboard. – Note or remark. Warning. Numbered texts describe steps that must be performed in consecutive order. Bulleted texts designate lists. Æ 10) Page reference.

  • Page 12: Operating The Hicom Attendant P

    Operating the Hicom Attendant P This section of the manual covers the operation of the Hicom Attendant P attendant console program. It introduces the user interface and describes all the major switch- ing functions.

  • Page 13: Startup

    Startup Startup You can configure your attendant console PC so that the Hicom At- tendant P switching program starts up automatically when you switch on the PC. If the program has not been configured to start up automatically, you must start it manually or set up Hicom Attendant P for automatic start up.

  • Page 14: User Interface

    User Interface User Interface Desktop Æ Your desktop is the Hicom Attendant P program window ( 15). This window contains the Æ Menu bar ( 15), Æ Toolbar ( 17), Æ Attendant monitor ( 20), Æ Busy lamp field ( 25), and Æ...

  • Page 15: Menu Bar

    User Interface Toolbar Menu bar Busy lamp field System bar Status bar Switching monitor Menu bar The menu bar contains a series of main menu options. Clicking one of these main menu options with the left mouse button opens a cor- responding submenu (pull-down menu) with additional menu op- tions.

  • Page 16

    User Interface Edit This menu allows you to execute DTMF suffix-dialing during a call and dial the night answer destination. Window With this menu, you can call the busy lamp field, notebook and electronic directory. Repdial keys (optional) If you have configured repertory dial keys, you can dial your party directly from this menu.

  • Page 17: Toolbar

    User Interface Toolbar In the talk state or idle state you can call important functions from the toolbar by clicking them with the mouse. Some functions ap- pear in the toolbar only if they are configured for your telephone. In the Idle State: Æ...

  • Page 18

    User Interface In the Talk State Æ Call electronic directory ( Æ Call busy lamp field ( Æ Initiate callback ( Æ Override busy station ( Æ Initiate conference ( Æ Terminate conference ( Æ Set volume ( Æ Open door lock (...

  • Page 19: System Bar

    The program is ready when System ready is displayed in the status bar. If the data for the Hicom 150 E Office system has been modified, the Please wait message appears in the system bar to inform you that the program is being updated with the new system data.

  • Page 20: Attendant Monitor

    The attendant monitor is the main work area of the attendant con- sole. From here, you can control the switching functions and obtain information from your Hicom 150 E Office system. You can answer all pending calls from the call display. The call Æ...

  • Page 21: Call Display

    User Interface Call Display Waiting calls are displayed in the list boxes of the call display. Using the mouse, you can scroll through the list boxes and select individ- ual calls. Clicking the Answer button answers a call. List boxes: External calls Internal calls Personal calls...

  • Page 22: Traffic Display

    User Interface Traffic Display First call Second call   Name and station Name and station   number of first party number of second   party Destination to which Destination to which   second party is for- first party is forward- ...

  • Page 23: Buttons

    User Interface Buttons The most important functions of the Hicom Attendant P are mapped on buttons. You can activate these buttons by clicking them with the left mouse button. Answer Buttons For external calls For internal calls For personal calls Call Processing Buttons Æ...

  • Page 24: Pop-up Menus

    User Interface Pop-up Menus If additional functions are relevant to the current switching state of the Hicom Attendant P , these functions will be offered in a pop-up menu. Calling a Pop-up Menu: Click the right mouse button anywhere on the attendant monitor to open the pop-up menu.

  • Page 25: Busy Lamp Field

    User Interface Busy Lamp Field Display The busy lamp field contains a number of status buttons that are di- vided into two groups. You can assign each status button to an in- ternal station by labeling the button with the station number. A total of 240 internal stations (120 stations per group) can be dis- played and dialed using the status buttons.

  • Page 26

    User Interface Calling the Busy Lamp Field Click the busy lamp field button in the toolbar. Menu Bar Select the BLF option from the Window menu. Menu_1 Menu_2 The busy lamp field appears: Status button When you click one of the labeled status buttons, the number for Æ...

  • Page 27: Activating The Busy Lamp Field

    User Interface Activating the Busy Lamp Field You can configure the busy lamp field to open automatically when the Hicom Attendant P is started. Menu Bar From the File menu, select the Settings option to display the Set- Menu_1 tings window. Menu_2 Select the BLF tab.

  • Page 28: Labeling The Busy Lamp Field

    User Interface Labeling the Busy Lamp Field To assign status buttons to internal stations, you must label the but- tons with the station numbers. Call the busy lamp field. To open the Station number dialog box, using the left mouse but- ton, simultaneously click the status button to be labeled while pressing the Shift key.

  • Page 29: Deleting A Station

    User Interface Deleting a Station Call the busy lamp field. Press Ctrl while clicking the left mouse button on the status button Ctrl of the station to be deleted. The station is deleted from the busy lamp field. Deleting a station from the busy lamp field does not delete it from your system;...

  • Page 30: Service Menu

    (for a description of these functions and procedures and how to execute them, refer to the user manual for the Hicom 150 E Office system telephones). Calling the Service Menu Call the pop-up menu by clicking the right mouse button anywhere on the attendant monitor.

  • Page 31: Answering Calls

    Answering Calls Answering Calls Answering Calls The call display provides you with a convenient means of answering incoming calls. It contains pull-down list boxes that display all pend- ing external, internal and personal calls. You can selectively choose and answer any call. List boxes: External calls Internal calls...

  • Page 32

    Answering Calls Answering a call Click the Answer button with the left mouse button to answer the first call in the adjacent list box. Click the arrow for the list box with the left mouse button to open the list and select the call that you wish to answer. Answer the selected call.

  • Page 33: Answering A Waiting Call (second Call)

    Answering Calls Answering a Waiting Call (Second Call) While you engaged in a call, you are also available to additional call- ers. During the call, you are informed acoustically (by a call waiting tone if this tone has not been deactivated) and visually (in the call display) that a second call is waiting.

  • Page 34: Activating/deactivating The Call Waiting Tone

    Answering Calls Activating/Deactivating the Call Waiting Tone You can suppress the call waiting tone for external calls. The call waiting tone is automatically deactivated when you start up the Hi- com Attendant P and the call waiting tone off icon appears in the system bar.

  • Page 35: Picking Up Calls

    Answering Calls Picking up Calls You can pick up calls for other telephones on your own telephone using the busy lamp field. When a station is being called, the back- ground or label of the status key turns yellow (individually program- Æ...

  • Page 36: Activating/deactivating The Ringer Signal

    Answering Calls Activating/Deactivating the Ringer Signal You can deactivate the ringer signal for incoming calls. Attendant P can be configured (by selecting the File menu, the Settings option and the System tab) so that the ringer signal for incoming calls is au- tomatically deactivated when the Attendant P starts up.

  • Page 37: Setting The Volume

    Answering Calls Setting the Volume You can change the volume of the handset speaker; in other words, you can select the volume at which you would like to hear the other party. Click the volume button in the toolbar. The call display is replaced by the Volume dialog box. Use the buttons to adjust the volume at which you hear the other party in eight steps.

  • Page 38: Actuating The Entrance Telephone Connection/door Opener

    Answering Calls Actuating the Entrance Telephone Connection/Door Opener If the service technician has configured an entrance telephone, from your telephone you can speak to visitors using the entrance telephone and then you can activate the door opener. The entrance telephone is assigned an internal station number. Speaking to Visitors via the Entrance Telephone Prerequisite: Your telephone rings and the entrance telephone sta- tion number appears in your call display.

  • Page 39: Terminating A Call

    Terminating a Call Terminating a Call One Party Click the Clear button or press F12 (= hanging up) to terminate your current call. Two Parties Click the Back button or press the + key to terminate your current call and change to the waiting call. If you are speaking to two parties alternately (toggling) or simulta- neously (conferencing), you can interconnect the two parties by clicking the Connect button (the Clear button is replaced by the Con-...

  • Page 40: Dialing

    Dialing Dialing Your Hicom Attendant P attendant console allows you to initiate in- ternal and external calls. When placing an external outgoing call, you also have the option of conducting the call via a private trunk. These calls are marked for call charge evaluation (Not for U.S.) so that, for example, the charges can be maintained separately.

  • Page 41: Dialing Internal Calls

    Dialing Dialing Internal Calls Enter the number of the internal station and press Enter to confirm. Æ You can also dial the station from the electronic directory ( 76), the Æ Æ busy lamp field ( 42), or the repertory dial keys ( 42).

  • Page 42: Dialing With The Repertory Dial Keys

    Dialing Dialing with the Repertory Dial Keys Use the repertory dial keys to call a station directly. If repertory dial Æ keys have been configured in Hicom Attendant P ( 109), the Rep- dial keys option appears on the menu bar. Menu Bar Select the Repdial keys option from the menu bar to open a pull- Menu_1...

  • Page 43

    Dialing Switching State If you want to transfer a call to a station in the busy lamp field, you have two options: Normal transfer With the left mouse button, click the status button for the station to which you want to transfer the call. You can notify the station of the call.

  • Page 44: Dialing With Redial

    Dialing Dialing with Redial The last ten station numbers dialed are automatically stored. If the station you dialed is busy or unavailable, you can initiate a redial the next time you call instead of having to reenter the station number. Click the redial button in the toolbar to open a pull-down menu with the last station numbers dialed.

  • Page 45: Dialing From The Electronic Directory

    Dialing Dialing from the Electronic Directory Enter the name of the station you are looking for and press Enter to confirm your entry. If the name is stored in the ETD, the electron- Æ ic directory ( 76) opens automatically and the entry is highlighted. Open the electronic directory and highlight an entry.

  • Page 46: Consultation/transfer/conference

    Consultation/Transfer/Conference Consultation/Transfer/Conference Transferring Calls You can forward an answered call to another station either by nor- mal transfer or by speed transfer. If you want to announce the call before transferring it, select normal transfer. If you do not want to announce the call, use speed transfer. Normal Transfer Answer the call.

  • Page 47

    Consultation/Transfer/Conference The two stations appear in the traffic display: The first party is automatically placed on hold. Notify the destination station of the call. Connect the station by clicking the Connect button (the Clear but- ton is replaced by the Connect button) or press the + key on the keyboard.

  • Page 48: Speed Transfer

    Consultation/Transfer/Conference Speed Transfer Answer the call. The call appears in the traffic display. Space Bar While still conducting the call, use the right mouse button to click the status button for the station to which you want to transfer the call.

  • Page 49: Consultation Hold

    Consultation/Transfer/Conference Consultation Hold You are conducting a call and want to obtain information from anoth- er party without the first party overhearing. Prerequisite: You are currently conducting a call. Enter the station number and press Enter to confirm your entry. The station number is dialed.

  • Page 50: Hold

    Consultation/Transfer/Conference Hold You can place external and internal calls on hold whenever you want, for example, to call another station. Placing External Calls on Hold Prerequisite: You are currently conducting an external call. Click the Hold button. The other party is now on hold and cannot overhear your conversation.

  • Page 51: Placing Internal Calls On Hold

    Consultation/Transfer/Conference Placing Internal Calls on Hold Prerequisite: You are currently conducting an internal call. Click the Hold button. The other party is on consultation hold and cannot overhear your conversation. You can place only one an internal call on hold. Activating a Held Call Click the Back button or press the –...

  • Page 52: Toggle

    Consultation/Transfer/Conference Toggle The toggle function allows you to alternate between two calls. The station currently waiting cannot overhear your conversation. Prerequisite: You are currently conducting a call and another party is waiting (for example, on consultation hold). Click the Toggle button to change to the waiting party. You cannot activate the toggle function if you used the Hold button to place one of the two parties on hold.

  • Page 53: Conference

    Consultation/Transfer/Conference Conference You can add another party to an existing call to form a three-party conference in which all three parties can speak to one another. Prerequisite: You are currently conducting a call and another party is waiting (for example, on consultation hold). Click the toolbar button for initiating a conference.

  • Page 54: Park

    Consultation/Transfer/Conference Park You can park a call that you have answered but have not forwarded. Prerequisite: You are currently conducting a call. Click the Park button to park the call. The park icon appears in the system bar. The Hicom Attendant P automatically parks the call in the next available park slot.

  • Page 55: Overriding Calls

    Consultation/Transfer/Conference Overriding Calls If an emergency arises and you must speak to a busy internal sta- tion, you can break into the busy station’s call and speak to the par- ty. You will then hear an alerting tone. In order to prevent parties from breaking into existing calls undetec- ted, the message Override: ...

  • Page 56: Overriding Do Not Disturb

    Consultation/Transfer/Conference Overriding Do Not Disturb Prerequisite: You are authorized to override do not disturb (can be configured by system administrator). You urgently need to reach an internal station that has activated do not disturb. The message Do not disturb appears in the status box of the traffic display.

  • Page 57: Display Suppression

    Consultation/Transfer/Conference Display Suppression You can prevent the attendant console’s station number or name (for example, Switchboard) from appearing on the called party’s dis- play (not for internal calls). You must activate this display suppres- sion before dialing; it then remains activated until you cancel it. Activating Display Suppression Call the pop-up menu.

  • Page 58: Reaching Parties More Effectively

    Reaching Parties More Effectively Reaching Parties More Effectively Callback When you cannot reach specific parties, you can send them call- back requests to save yourself from attempting additional calls. Enter the station number and press Enter to confirm your entry. The station cannot be reached.

  • Page 59

    Reaching Parties More Effectively Displaying and Canceling Callback Requests You can display and cancel callback requests that you have already issued. Call the pop-up menu. Click the Callback menu option with the left mouse button. This op- tion appears only if you have issued callback requests. The call display is replaced by the Callback dialog box: Using the buttons, you can retrieve and can-...

  • Page 60: Paging

    Reaching Parties More Effectively Paging You can issue a speaker announcement to specific groups through your telephone. These groups can be made up of telephones and speaker systems; they are configured and assigned group codes by the system administrator. The group codes must be configured in the Attendant P .

  • Page 61: Messages

    Reaching Parties More Effectively Messages Internal stations can send one another predefined, brief messages. Sending a Message Click the message button in the toolbar. The following dialog box is displayed: Enter the number of the internal station to which you want to send a message and click OK to confirm your entry.

  • Page 62: Receiving A Message

    Reaching Parties More Effectively 6 = Dictation please 7 = Please come see me 8 = Please make copies 9 = Ready to depart As soon as you confirm the Send option in the menu, the message is sent. Click the Back button in the box for sending messages to stop scroll- ing through the message menu and return to the call display.

  • Page 63: Releasing An External Trunk

    Reaching Parties More Effectively Releasing an External Trunk You want to place an urgent external call and receive a busy signal because no external trunk is available. You can select a busy trunk and disconnect the call on this trunk to make the trunk available for your call.

  • Page 64: Radio Paging (pse) (not For U.s.)

    Reaching Parties More Effectively Radio Paging (PSE) (Not for U.S.) If you call an internal station and cannot reach the party at his or her workstation, you can call the absent party using the radio paging equipment. Paging a Party Call the pop-up menu.

  • Page 65

    Reaching Parties More Effectively The call display is replaced by the paging dialog box. Using the buttons, you can display a menu and enter a message (for example, a station number) for the party and page this party. Click the Back button in the paging dialog box to return to the call display.

  • Page 66: Forwarding Calls

    Forwarding Calls Forwarding Calls You can forward both internal and external calls to various destina- tions (internal or external telephones) (whether external destination is possible depends on system configuration). Activating Call Forwarding Click the call forwarding button in the toolbar. The following dialog box is displayed: Enter the station number of the call forwarding destination (internal or external telephone) and click OK to confirm your entry.

  • Page 67

    Forwarding Calls Deactivating Call Forwarding Click the call forwarding button in the toolbar. Call forwarding is deactivated and the call forwarding icon is re- moved from the system bar.

  • Page 68: Night Answer

    Night Answer Night Answer Night answer is activated when your attendant console is unattend- ed (for example, when the office is closed). External calls are for- warded to an internal night destination (such as the security officer) that you select. The system administrator can configure whether or not the Attendant P will be authorized to activate night answer.

  • Page 69

    Night Answer Enter the possible internal night destinations in the text boxes. Click the OK button to confirm your entries. Click the Cancel button to return to the attendant monitor. To select a night destination, click the Change night dest. option in the Edit menu.

  • Page 70: Selecting A Night Destination

    Night Answer Selecting a Night Destination You can select which night destination (from among up to eight in- ternal night destinations) will answer incoming calls. From the Edit menu, select the Change night dest. option. The fol- Menu Bar lowing pull-down menu appears, from which you can select a night Menu_1 destination.

  • Page 71: Activating Night Answer

    Night Answer Activating Night Answer Click the night answer button in the toolbar. Call the pop-up menu. Select the Night answer menu option. The night icon appears in the system bar and call forwarding to the night destination is activated. You must still answer any waiting calls in the call display.

  • Page 72: Notebook

    Notebook Notebook In the notebook, you can enter and save any notes, such as addition- al phone numbers or notes regarding a phone call. Opening the Notebook Menu Bar From the Window menu, select the Notebook option. Menu_1 Menu_2 The Notebook window is displayed. Using the standard Windows 95/98 icons, you can save, open and print the notebook files.

  • Page 73: Call Charges (not For U.s.)

    Call Charges (Not for U.S.) Call Charges (Not for U.S.) When a party using an internal telephone (such as a pay phone) ter- minates a chargeable call, the call charges can be displayed on the Hicom Attendant P . The Callbox button then appears above the Hold button in the attendant monitor.

  • Page 74: Programming/changing Repdial Keys

    Programming/Changing Repdial Keys Programming/Changing Repdial Keys You can program repertory dial keys (up to ten) for frequently dialed station numbers. You must configure these keys before you can use them. Menu Bar From the File menu, select the Settings option to open the Settings Menu_1 window.

  • Page 75

    Programming/Changing Repdial Keys Click the Cancel button to return to the attendant monitor. You can now reach your parties directly via the repdial keys. Æ From the menu bar, activate the Repdial keys menu ( 42) to access the pull-down menu with the repdial keys. The Repdial keys option appears in the menu bar only if you have configured repertory dial keys in the Settings window.

  • Page 76: Electronic Directory (etd)

    Electronic Directory (ETD) Electronic Directory (ETD) The electronic directory provides you with a convenient means of searching for stations and dialing the numbers. You can also display detailed information on the stations. In the default configuration, a database for the ETD is loaded when the Hicom Attendant P is started up.

  • Page 77: Searching For A Station

    Electronic Directory (ETD) Searching for a Station You have answered a call. The caller wants to be connected to a cer- tain party (for example, Mr. Adam). However, you do not know Mr. Adam’s station number. Enter the initial letters in the desired party’s name (for instance, Ada) and press Enter to confirm your entry.

  • Page 78: Searching On The Basis Of Other Station Data

    Electronic Directory (ETD) Searching on the Basis of Other Station Data You can also base a search on other data such as a company, city, postal code or station number. The example below uses a company name. A search by city, postal code or station number is conducted in a similar manner.

  • Page 79: Adding New Stations

    Electronic Directory (ETD) Adding New Stations In the directory’s main window, click the New entry button to open another window that has four different tabs on which you can enter a new station in the ETD. Return to Save main record directory window...

  • Page 80: General

    Electronic Directory (ETD) General Under the General tab, you can enter the party’s name, company and address. Station Numbers Under the Station numbers tab, you can enter the party’s phone numbers.

  • Page 81: Memo

    Electronic Directory (ETD) Memo Under the Memo tab, you can enter several lines of notes regarding this party, such as the company’s business hours. Additional Under the Additional tab, you can enter additional data, such as the party’s department or position within the company.

  • Page 82: Editing An Entry

    Electronic Directory (ETD) Click the save icon to save the data. Click the Cancel button to return to the directory’s main Æ window ( 76). The new station and its data are displayed here. If you click the Cancel button without saving the record, the record is lost and you are returned to the directory’s main window.

  • Page 83

    Electronic Directory (ETD) Delete Return to directory’s main record window Save record Click the save icon to save the data. Click the Cancel button to return to the directory’s main window Æ 76). The new station and its data are displayed here. If you click the Cancel button without saving the record, the record is lost and you are returned to the directory’s main window.

  • Page 84: Keyboard Commands

    Keyboard Commands Keyboard Commands You can initiate the most important functions of the Hicom Atten- dant P using the keyboard and numeric keypad. Keyboard Answer calls. Space Bar Dial station number in General trunk group. Connect calls. Place calls on hold. Toggle between two calls.

  • Page 85

    Keyboard Commands Call Help. Find by name. Find by company. Find by city. Find by postal code. Find by station number. Tone dialing. Disconnect or connect calls. Mute. Pause Numeric Keypad Connect calls. Return to waiting call. – Override calls. ÷...

  • Page 86: Emergency Operation

    Emergency Operation Emergency Operation When you exit the Hicom Attendant P or in the event of an applica- tion failure, the Hicom Attendant P changes over to emergency op- eration. All the features of your telephone system are retained and you can continue to execute all switching functions from your op- tiset E advance plus/comfort or memory system telephone, provid- ed that it is connected to your PC via the control/data adapter.

  • Page 87: Installing And Configuring The Hicom Attendant P

    Installing and Configuring the Hicom Attendant P The second section of this manual first tells you how to install the Hicom Attendant P attendant console hardware and then describes the installation and configuration of the Hicom Attendant P switching program. Before installing the Attendant P hardware and software carefully read through this section.

  • Page 88: Installing The Hardware

    Sound card with speaker for ringer signaling Microsoft-compatible mouse Windows 95/98 operating system Hicom 150 E Office (Release 1.0/2.0/2.2) 3.5 inch diskette drive or CD ROM drive Free RS-232 interface (COM ports 1 – 4) for optiset E control/ data adapter with optiset E advance pluls/comfort, memory,...

  • Page 89: General Instructions

    Do not expose devices to direct sunlight or any other sources of heat. Protect devices from moisture and penetration by liquids. Never insert objects in openings in the device. Operate optiset E local power supplies only at the specified line voltage. Use only accessories recommended by Siemens.

  • Page 90: Installing The Hicom Attendant P Via The Optiset E Control/data Adapter With An Optiset E System Telephone

    The optiset E control/data adapter allows you to connect a PC to your Hicom 150 E Office system via a system telephone (optiset E memory, advance plus/comfort, advance conference/conference). This means that you can also perform all switching functions from your PC.

  • Page 91: Installing The Hicom Attendant P Via A U P0/epci Card With Handset Cradle And Handset

    PCI card is a state-of-the-art, plug-in PCI card that allows P0/E you to connect a PC to your Hicom 150 E Office system as though it were a system telephone. This means that you can also perform all switching functions from the PC.

  • Page 92

    P0/E the selected PCI slot and secure it in place (also refer to oper- ating instructions from PC manufacturer). Connect the U PCI card to the Hicom 150 E Office system Æ P0/E as described under PIN assignments ( 95).

  • Page 93

    Installing the Hardware Start Windows 95/98. The operating system informs you that new hardware has been found (Multimedia PC Card) and asks you to install the drivers for the U PCI card. P0/E 10. Insert the disk (or CD-ROM) with the drivers and enter the path to the file with driver information (pcipcvf.inf) (for example: a:\).

  • Page 94

    Installing the Hardware Enter the system code 77777 and confirm your entry. Another window opens in which you can change COM3 to COM4. Confirm your entry and restart Windows 95/98 to apply the changes. Uninstalling the Drivers If you need to uninstall the U PCI card drivers: P0/E From the Start menu, select Settings and then Control Panel.

  • Page 95

    Two 8-pin and two 6-pin modular phone jacks are located on the back of the U PCI card: P0/E Jack SYS (8-pin): Connection to Hicom 150 E Office (the two center pins 4 and 5 are the U (Digital station port) lines to P0/E...

  • Page 96: Installing The Software

    Installing the Software Installing the Software Switch on the attendant console PC (if it is not already on) and start Windows 95/98. Insert installation disk 1 or the program CD-ROM. From the Start menu, click Run and select the setup.exe file on the disk or CD-ROM drive. During installation make sure that no other applications are open.

  • Page 97

    Installing the Software After the InstallShield® Wizard has started, the Welcome window is displayed. Click the Next button to confirm. You can exit installation at any time by clicking the Cancel button. Any files that were already copied to your hard disk are removed.

  • Page 98

    Installing the Software The User Information dialog box appears. Enter a name or designation and the name of your company and click the Next button to confirm your entries. The Choose Destination Location window appears.

  • Page 99

    Installing the Software You can click Browse to select another directory. The Choose Directory dialog box appears. After selecting the new directory, click OK to confirm your se- lection. You are returned to the Choose Destination Directory window. Click the Next button to confirm your selection. The Select Program Folder dialog box appears.

  • Page 100

    Installing the Software Select a name for the program folder that will be added to the Programs menu in the Windows 95/98 Start menu. This is how you will start the Hicom Attendant P in the future. Click the Next button to confirm your selection. The Start Copying Files window appears.

  • Page 101

    Installing the Software 10. Insert the installation disks requested and click OK to confirm. When the last installation disk has been read in, the message “Setup is creating Icons” is displayed. The program folder with the Hicom Attendant P program is opened.

  • Page 102: Configuring The Hicom Attendant P

    Configuring the Hicom Attendant P Configuring the Hicom Attendant P Entering Settings When you have finished installing the Hicom Attendant P program on the attendant console, start the program. The first time you start Hicom Attendant P , a window automatically opens in which you can select the language for Hicom Attendant P .

  • Page 103

    Configuring the Hicom Attendant P If a change in the Hicom 150 E Office system configuration (by Assistant or Symac (Not for U.S.)) is detected after the Hicom Attendant P is started or while it is running, the Hi- com Attendant P is automatically updated. This procedure is...

  • Page 104: Connection

    Configuring the Hicom Attendant P Connection Select the PC COM port needed by the U PCI card (COM3 or P0/E COM4) or the port to which the optiset control/data adapter of a system telephone is connected (usually COM2). If a braille keyboard (not available in U.S.) is connected to the com- puter, you also must enter the COM port to which the keyboard is connected and select the Activated option.

  • Page 105: Calls

    Configuring the Hicom Attendant P Calls In the first text box under the Calls tab, define the number of calls (threshold value) above which a visual warning will be issued. At this point, the color of the bar indicator for all pending calls in the call dis- play changes from green to red.

  • Page 106: System

    Configuring the Hicom Attendant P System Under the System tab, you can enter general settings for the atten- dant console. System Update: The System Update button allows you to request the data needed by the Hicom Attendant P from the system. Pause character: You can define a character which you will use to generate a de- liberate dial pause, for example after dialing the external code.

  • Page 107

    Configuring the Hicom Attendant P Activate silent call at start: If you select this option, the speaker, and thus the ringer sig- nal, is automatically deactivated when the Hicom Attendant P is started. Call detail file: Enter the path to the call detail file. All chargeable phone calls and their values are stored here.

  • Page 108: Paging

    Paging Under the Paging tab, you can configure the existing groups in the Hicom 150 E system as active announcement groups. From the Existing groups box, select the groups that you want to be able to reach with a speaker announcement and transfer them to the Active announcement groups box.

  • Page 109: Repdial Keys

    Configuring the Hicom Attendant P Repdial Keys Under the Repdial keys tab, you can configure repertory dial keys for ten frequently used station numbers. Enter the names and station numbers of the selected stations in the text boxes. The Repdial keys menu option is now displayed in the Hicom Atten- dant P menu bar.

  • Page 110: Night Destinations

    Configuring the Hicom Attendant P Night Destinations You can enter up to eight different night destinations under the Night destinations tab. You can then select the Change night dest. option from the Edit menu to choose a night destination and acti- vate it by clicking the night answer button in the toolbar.

  • Page 111: Blf

    Configuring the Hicom Attendant P You can enter the settings for the busy lamp field (BLF) under the BLF tab. The BLF contains two tabs (Group 1 and Group 2), each of which has 120 status buttons that you can use to call Hicom sta- tions directly.

  • Page 112

    Configuring the Hicom Attendant P If you select the BLF Activated option, the busy lamp field will auto- matically be activated each time you start the Hicom Attendant P . You can decide whether the label (foreground) or the background of the status keys in the BLF will change color when a station is called or is busy.

  • Page 113: Saving The Settings

    Configuring the Hicom Attendant P Saving the Settings Once you have entered your settings in the Settings window, you must save your entries in order for the changes to be applied. In the Settings window, click OK to confirm your entries. Click the Cancel button to return to the attendant monitor.

  • Page 114: Configuring The Electronic Directory

    Configuring the Hicom Attendant P Configuring the Electronic Directory The electronic directory is a database based on Microsoft Access 2.0, so it is compatible with other directory files such as Smartset. In the default configuration, an existing database for the directory is loaded when the Hicom Attendant P is started.

  • Page 115: Adding New Stations

    Configuring the Hicom Attendant P Adding New Stations Click the New entry button to open another window on which you can enter new stations in the ETD. Return to directory search Save record Additional tab Memo tab Station numbers tab General tab The window contains four tabs: General, Station numbers, Memo and Additional.

  • Page 116

    Configuring the Hicom Attendant P General On the General tab, you can enter the party’s name, company and address. Station Numbers On the Station numbers tab, you can enter the party’s most impor- tant phone numbers.

  • Page 117

    Configuring the Hicom Attendant P Memo On the Memo tab, you can enter several lines of notes regarding this party, such as the company’s business hours. Additional On the Additional tab, you can enter additional data, such as the par- ty’s department or position within the company.

  • Page 118: Backing Up The Etd Database

    Configuring the Hicom Attendant P Click the save icon to save the data. Click the Cancel button to return to the directory’s main Æ window ( 114). The new station and its most important data are displayed here. If you click the Cancel button without saving the record, the record is lost and you are returned to the directory’s main window.

  • Page 119: Error Correction In Hicom Attendant P

    Error Correction in Hicom Attendant P This section discusses the questions and problems that users most often encounter when installing the U PCI card. P0/E...

  • Page 120: Frequently Asked Questions

    Frequently Asked Questions Frequently Asked Questions Do I have to configure the U PCI card? P0/E Because the U PCI card was developed for the PCI bus, you sim- P0/E ply need to install it in your PC and the system will automatically as- sign this card the necessary interrupt and I/O address.

  • Page 121

    Frequently Asked Questions Can the U PCI card share an interrupt with another P0/E PC card (shared interrupts)? With the U PCI card drivers, it is possible for the card to share P0/E an interrupt with another card. Nevertheless, this may result in conflicts if the U PCI card P0/E shares an interrupt with another PCI card because there is no inter-...

  • Page 122: Why Won't My Computer Work After I've Installed The U P0/epci Card

    Frequently Asked Questions Why won’t my computer work after I’ve installed the PCI card? P0/E With some computers, you must do some additional configuring before the PC card will operate correctly: Find out whether you have the latest BIOS version for your motherboard.

  • Page 123

    Frequently Asked Questions If you have problems with Windows 95/98, replace the U P0/E PCI card with another PCI card. When you replace the cards, the BIOS also replaces the two interrupts assigned to the cards. After a system restart, the problem with Windows 95/98 may have been eliminated.

  • Page 124: Problem Correction

    Problem Correction Problem Correction The Attendant P does not start correctly Check whether the U PCI card (if present) has been as- P0/E signed an interrupt, an I/O address, and COM3 (or COM4). Check whether the drivers for the U PCI card (if present) P0/E Æ...

  • Page 125: The Message Please Wait - Trunk Error Appears In The System Bar

    Problem Correction The message Please wait - Trunk error appears in the system bar Check the connection between the U PCI card and the P0/E handset cradle and between the handset cradle and the hand- set, or between the optiset E data/control adapter and the COM port.

  • Page 126: Troubleshooting Using The Trace Button (system Administrator Only)

    The trace button allows you to store special error codes for repro- ducible errors in a text file that can then be passed on to a service technician at Siemens AG (intended for system administrator only). Configuring the Trace Button In the Attendant P root directory, open the vf3.cfg file using...

  • Page 127: Index

    Index Index answering calls ......... 31 desktop ..........14 attendant monitor ....... 15, 20 dialing ..........40 external ........40 from busy lamp field ....42 braille keyboard ......104 from electronic directory ..... 45 brief messages ......... 61 internal ......... 41 busy lamp field ......

  • Page 128

    Index hardware installation ......88 radio paging (PSE) ......64 hold redial ..........44 external calls ........ 50 releasing an external trunk ....63 internal calls ......... 51 repdial keys ......42, 74, 109 requirements ........9 ringer signal ........105 installation deactivating .........

  • Page 129

    Index threshold value ....... 105 toggle ..........52 toolbar ........15, 17 traffic display ......20, 22 transfer ..........46 normal ......... 46 speed .......... 48 trunk seizure ........106 PCI card ........91 P0/E volume setting ......... 37 warning ........... 105 wave file .........

  • Page 130

    FCC rules The Siemens optiset E phones for Hicom 150 E system are hearing-aid compatible and comply with the applicable FCC Rules, Part 68 and Industry Canada CS-03 Standard. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.

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