AT&T MERLIN LEGEND Release 2.0 System Programming Manual page 435

Programming Procedures
QCC Operator to Receive Call Types
Use this procedure to specify which QCC operators receive the following types
of calls:
Dial 0 calls (internal calls to the system operator)
DID calls to invalid destinations (unassigned extension numbers)
Calls to the Listed Directory Number (extension for the QCC queue)
Calls programmed to return to the QCC queue (returning from extending,
camped-on, held calls, and operator parked calls)
Group Coverage calls
Forward/Follow Me calls
The QCC queue can be a receiver for the maximum number of coverage
groups (30).
NOTE:
If you want a QCC operator position to operate as a Message Center
(receiving returning parked and extended calls, Group Coverage calls, and
calls to unassigned DID numbers), program the Message Center option
before you assign the operator to receive call types.
This procedure does not include use of the menu selections Follow/Frwd or
QCC Ext. These two options are used to assign queue priorities and are not
associated with individual QCC operators. See "Call Type Queue Priority Level"
in this section.
This procedure does not include programming the operator to receive calls on
individual trunks. See "QCC Operator to Receive Calls" in the Lines and
Trunks" section of this manual.
Programming an operator to receive DID calls to invalid destinations does not
cause the calls to ring into the QCC queue unless you program such calls to be
sent to a backup extension. See "Invalid Destination" in this section.
When no operator is assigned to receive the call types, the call does not ring
into the QCC queue, and the caller hears an error tone.
Entering Programming
Console: Select Menu
PC/SPM: Type SPM
Exiting Without Changes
To exit from any screen without making changes, select Exit on the console or
[F5]
on the PC before saving your entry or menu selection.
press
3-344 QCC Operator to Receive Call Types
Sys Program
Exit
[F1]
press any key
[F#]