Page 1 MERLIN LEGEND™ Communications System Release 2.0 MLX Direct-Line Consoles Operator's Guide 555-620-134 Issue 1 October 1992...
Page 2 AT&T 555-620-134 Copyright © 1992 AT&T Issue 1 All Rights Reserved October 1992 Printed in U.S.A. Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change.
Page 3: Table Of Contents
Contents About This Guide Conventions Commenting on this Guide About Your Direct-Line Console Using Your Direct-Line Console Language Choice Direct-Line Console Models Station MLX-28D Console with Direct Selector MLX-20L Console with 1-10 Direct Station Selector 1-12 Console Equipment 1-14 Line and DSS Buttons 1-20 Lights 1-23...
Page 4 Contents Quick Start Basic Skills Identifying Call Types Making a Call Answering a Call 2-11 Transferring a Call 2-13 Setting Up a Conference Feature Finder Features Feature Availability Using Features Account Code Entry 4-11 Alarm Contents...
Page 5 Contents Features (continued) Alarm Clock 4-12 Auto Dial 4-14 4-16 Barge-In 4-18 Camp-On 4-20 Conference 4-23 Extension Status 4-27 Headset Features 4-30 Messaging 4-38 Night Service 4-41 Paging 4-45 Park 4-48 Reminder Service 4-53 System Speed Dial 4-55 Timer 4-56 Transfer Contents...
Page 6 Contents Feature Codes Programming Codes Feature Name Display Abbreviations Special Characters System Specifics Contents...
Page 7: Important Safety Instructions
The exclamation point in an equilateral triangle is intended to alert the user to-the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product. IMPORTANT SAFETY INSTRUCTIONS Always follow these basic safety precautions when using your telephone equipment.
Page 8 Do not use the telephone during electrical storms in your immediate area. There is a remote risk of electrical shock from lightning. Unplug the telephone from the wall outlet before cleaning. Use a damp cloth for cleaning. Do not use liquid or aerosol cleaners on the telephone.
Page 9 WARNING: For your personal safety, DO NOT install an MFM yourself. ONLY an authorized technician or dealer representative shall install, set options, or repair an MFM. To eliminate the risk of personal injury due to electrical shock, DO NOT attempt to install or remove an MFM from your MLX telephone.
Page 10: About This Guide
About This Guide This guide tells you how to use your console and its operator features. To understand and use the additional features available to you and your co-workers, see the MLX-10D, MLX-28D, and MLX-20L Display Telephones User’s Guide. If you have questions about this guide or need additional information, see your system manager.
Page 11: Conventions
About This Guide Conventions The following typographical conventions are used in this guide: Bold type is used for telephone buttons. Press Hold. Italic type is used for emphasis and as a substitute for information for which you must supply a specific value. Dial feature code.
Page 12: Commenting On This Guide
About This Guide Commenting on this Guide We welcome your feedback on this guide. Please use the feedback form on the next page. If the form is missing, send your comments to A. Sherwood, AT&T, 99 Jefferson Road, Rm. ## 2A25, Parsippany, NJ 07054. Commenting on this Guide...
Page 13: About Your Direct-Line Console
About Your Direct-Line Console MERLIN LEGEND™ Communications System supports the use of multiline consoles. Your Direct-Line Console (DLC) is a telephone for operators. It has the standard features of the MLX-28D™ and MLX-20L™ display telephones and features for performing operator tasks. This chapter provides an overview of those tasks and describes the console features and equipment.
Page 14: Using Your Direct-Line Console
About Your Direct-Line Console Using Your Direct-Line Console Your console operates like other multiline telephones. Outside lines are assigned to individual buttons called line buttons. These lines also appear on other company consoles or telephones. Incoming lines can ring on any of the line buttons, and several calls can ring simultaneously.
Page 15 About Your Direct-Line Console Equipment Overview You can use a console with a headset, speakerphone, modem, fax machine, or answering machine. To use a fax machine, modem, or answering machine, your telephone must have special equipment. See your system manager for more information.
Page 16: Language Choice
About Your Direct-Line Console Language Choice Your system supports operation in three languages, as follows: MLX-20L and MLX-28D display telephones are available in three separate versions, with factory- imprinted buttons in English, French, or Spanish. The system provides prompts and displays in English, French, or Spanish.
Page 17: Direct-Line Console Models
About Your Direct-Line Console Direct-Line Console Models Your console can be configured with one or two Direct Station Selectors (DSS). The DSS is a device that adds extension buttons for one-touch dialing of co-workers’ extensions, or other inside and outside calling buttons to your console. A DLC can be one of the following MLX telephones: MLX-28D with or without DSS MLX-20L with or without DSS...
Page 18: Mlx-28D Console With Direct Station Selector
About Your Direct-Line Console MLX-28D Console with Direct Station Selector This illustration shows the components of your MLX-28D console with the DSS. The descriptions of these components follow. MLX-28D Console with Direct Station Selector...
Page 19 About Your Direct-Line Console Dialpad Desk Stand (not shown) Number pad for dialing telephone numbers. An adjustable stand on the console and Direct Station Selector (DSS) the DSS that allows a 20- or 30-degree A device that adds extension buttons viewing angle and other inside and outside calling Button Labeling Cards...
Page 20: Mlx-20L Console With Dss
About Your Direct-Line Console MLX-20L Console with DSS This illustration shows the components of your MLX-20L console with the DSS. The descriptions of these components follow. MLX-20L Console with DSS...
Page 21 About Your Direct-Line Console DialPad Desk Stand (not shown) Number pad for dialing telephone numbers. An adjustable stand on the console and Direct Station Selector (DSS) the DSS that allows a 20- or 30-degree A device that adds extension buttons viewing angle.
Page 22: Direct Station Selector
About Your Direct-Line Console Direct Station Selector This illustration shows the components of a DSS. The descriptions of these components follow. 1-10 Direct Station Selector...
Page 23 About Your Direct-Line Console Fixed Buttons Covers Ten additional buttons, including Removable plastic covers to protect the Message Status and three designation cards. The top cover buttons. The six Page protects the 50 DSS button labels. The remaining buttons on the first lower cover fits over the fixed feature DSS are not used.
Page 24: Console Equipment
About Your Direct-Line Console Console Equipment Your system supports various headsets and a headset amplifier. This section describes each of these equipment options. For information about the actual use of the equipment, see the equipment’s accompanying documentation. NOTE: Not all consoles allow the use of headset, handset, and speakerphone at the same time.
Page 25 About Your Direct-Line Console Modular Amplifier The Modular Amplifier connects the StarSet, Mirage, Supra, and Supra NC headsets to a telephone equipped with a modular handset. The Modular Amplifier has volume and mute controls. MLX-20L and MLX-28D consoles should use this amplifier.
Page 26: Line And Dss Buttons
About Your Direct-Line Console Line and DSS Buttons Your console’s line buttons and/or DSS buttons are preprogrammed and labeled for specific functions, depending on the way your system has been configured. Line Buttons The MLX-20L telephone has 20 line buttons and the MLX-28D telephone has 28 line buttons.
Page 27 About Your Direct-Line Console Use the ICOM buttons labeled with inside extension numbers for inside calls only. You can use SA buttons for inside and outside calls. You must first dial a dial-out code (such as 9) to make an outside call on an SA button.
Page 28 About Your Direct-Line Console The following illustration shows an example of programmed and labeled line buttons on an MLX-28D console. 1-16 Line and DSS Buttons...
Page 29 About Your Direct-Line Console Using Direct Station Selector Buttons Your console can have one or two DSSs attached to it. The DSS has 50 buttons arranged in 5 columns of 10 buttons. DSS buttons have assigned numbers in consecutive order, starting with the top left corner button.
Page 30 About Your Direct-Line Console Using the Page Buttons Three fixed Page buttons are located on the bottom section of the DSS. You press the fixed Page buttons to reach the three “pages” of telephone numbers assigned to your DSS. Page 1 accesses the first number on each DSS button and the first 50 extensions on the DSS.
Page 31 About Your Direct-Line Console Example of DSS Buttons The following illustration shows how DSS buttons may be programmed. 1-19 Line and DSS Buttons...
Page 32: Lights
About Your Direct-Line Console Lights Your DSS and line buttons and their associated lights provide the visual cues you need to handle calls. You use line and DSS buttons differently, depending on the purpose of the button and the task. Understanding Line Button Lights Each line button has a red light and a green light next to it.
Page 33 About Your Direct-Line Console Understanding DSS Button Lights A DSS button has a red light beside it that provides the following information. Be sure the Message Status light is off when checking this information. Meaning Button Red Light Extensions Person is not on the telephone and is not using Do Not Disturb.
Page 34 About Your Direct-Line Console Using Message Status Lights When the light next to Message Status is on, the DSS extension button lights show message status: if the DSS button light is on, that person has an operator message. You can also check message status if your console has Auto Dial buttons programmed with inside extensions.
Page 35: Console Display
About Your Direct-Line Console Console Display Your console’s display includes the following services and features: provides calling information acts as an alarm clock, timer, telephone directory, and message center lists available features provides prompting during button programming and feature usage and feedback messages If you have an MLX-20L console, you have a 7-line by 24- character display screen and 14 display buttons (four imprinted buttons and ten non-imprinted buttons).
Page 36 About Your Direct-Line Console 7-Line Display Screen and Display Buttons Four Imprinted Display Buttons Use to select specific display screens. The buttons are Home, Menu, More, and Inspct (Inspect). 10 Non-Imprinted Display Buttons The labels defining the function of these buttons appear on the display.
Page 37 About Your Direct-Line Console 2-Line Display Screen and Display Buttons Four Imprinted Display Buttons Use to select specific display screens. The buttons are Home, Menu, More, and Inspct (Inspect). Four Non-Imprinted Display Buttons The labels defining the function of these buttons appear on the display.
Page 38 About Your Direct-Line Console Home Screen The Home screen is displayed when you are not using your console’s features (shown in the following illustrations for both consoles). The screen information changes when you make or receive a call and when you use features. To return to the Home screen at any time, press Home.
Page 39 About Your Direct-Line Console 7-Line Display Home Screen Line 1 shows calling information. When you are not on the telephone, Line 1 is blank. However, if you are using a Posted Message to alert others with display telephones, the message-you selected appears as a reminder.
Page 40 About Your Direct-Line Console NOTE: If your company subscribes to AT&T’s INFO2 automatic number identification (ANI) service, the caller’s telephone number is shown for outside calls. The availability of the caller identification information may be limited by local-serving (caller’s) jurisdiction, availability, or central office equipment.
Page 41: Menu Screen
About Your Direct-Line Console Menu Screen The Menu screen (shown in the following illustrations for both consoles) lists features and functions you can access through your display. Display Abbreviations Feature names may appear abbreviated, especially on the 2- Iine display. For example, Alarm Clock (which appears on line 6 of the 7-line display) is shown as AlClk on the 2-line display.
Page 42 About Your Direct-Line Console 7-Line Display Menu Screen 2-Line Display Menu Screen 1-30 Console Display...
Page 43 About Your Direct-Line Console To Adjust Screen Brightness To adjust the brightness (contrast) on the 2-line screen, select Ctrst from the first Menu screen. Then select Down or Up to decrease or increase the contrast. On an MLX-20L console, adjust the contrast with the sliding control on the top.
Page 44 About Your Direct-Line Console 2-Line Display Menu Screen Inspect Screen Inspect screens shown in the following illustrations for both consoles enable you to preview and/or display information. Inspecting Calls If you are on a call and another call comes in, press Inspct for information on the new call.
Page 45 About Your Direct-Line Console Displaying Existing Feature Programming To determine the feature programming on a line button, press Inspct and then the line button. Line 1 shows the name of the feature, such as Account Code Entry. Displaying DSS Button Information To see the extension, posted message, and Do Not Disturb status of a DSS button, press Inspct and then the DSS button.
Page 46 About Your Direct-Line Console 2-Line Display Inspect Screen Feature Screen The Feature screen (shown in the following Illustrations for both consoles) provides quick access to the features used most often. As you handle calls, the Feature screen lists features appropriate to your calling activity. The features on this screen change depending on how you are using your console.
Page 47 About Your Direct-Line Console 7-Line Display Feature Screen 2-Line Display Feature Screen 1-35 Console Display...
Page 48 About Your Direct-Line Console Selecting a Feature To select a feature, press the display button beside or below the feature name. The feature is activated or the screen prompts you for additional information. As examples of information you may see on your Feature screen, the following tables list calling conditions and results, and the corresponding features.
Page 49 About Your Direct-Line Console Your console has reached a busy extension: 2x24 Feature 7x24 Display Display Displayed Barge-In Barge Barge In Camp-On Camp On Camp Leave Message LvMsg Leave Msg Selective Callback CbckS Cback Sel Your console is ringing at an extension or is connected to an inside call: 2x24 7x24...
Page 50 About Your Direct-Line Console Your console is connected to an outside line: 2x24 7x24 Feature Display Display Displayed Account Code Entry Acct Account Code Camp Camp-On Camp On FlwMe Follow Me Follow Me Last# Last Number Dial Last NumDial Park P a r k Park 1-38...
Page 51: Quick Start
Quick Start This chapter is designed to help you begin using the basic features of your console immediately. To use features not addressed in this section, see Chapter 4, for all the options available to you. Basic Skills This section provides you with the basic skills needed to answer, make, hold, transfer and conference telephone calls and to program console buttons.
Page 52 Quick Start You can answer calls in three ways: Using the handset. Using a headset. (Auto Answer All, if activated, sends calls to the headset or the designated destination.) Using a speakerphone. NOTE: The following procedures simply instruct you to “use your headset”...
Page 53: Identifying Call Types
Quick Start Identifying Call Types The following explains how to use the display to identify calls. Before lifting the handset, you can identify an incoming call as follows: by identifying the distinctive ring, or, on an inside voice-announced call, the caller’s voice by checking the console or DSS lights by pressing the line button next to the flashing green light and viewing your display...
Page 54 Quick Start You hear Display (Distinctive Call Type shows . . . You see . . . Ring) . . . outside OUTSIDE on line 1, Green flashing light 2 rings page 1. On line 1, next to line, SA, or page 2, Pool button TRK 810...
Page 55 Quick Start You hear Display (Distinctive Call Type shows . . . You see . . . Ring) . . . returning Green flashing light Return Ext 25 3 rings transfer next to line button and slow flashing Return SUSAN Ext 25 red light next to returning Ext 23...
Page 56: Making A Call
Quick Start Making a Call When you lift the handset, you are connected to a free line automatically. To use a line other than the one with the red light, press the button before or after lifting the handset. To Make an Inside Ringing Call 1.
Page 57 Quick Start NOTE: A person with a speakerphone can enable voice- announced calls even if they are on the handset. See the MLX- 10D, MLX-28D, and MLX-20L Display Telephones User’s Guide for more on Voice Announce. To Make an Outside Call 1.
Page 58 Quick Start NOTE: To make calls, you can use the System Directory (if it is programmed), or if you have an MLX-20L console, you can use your Personal Directory. You can also use Auto Dial, Last Number Dial, Saved Number Dial, or Speed Dial.
Page 59: Answering A Call
Quick Start Answering a Call You can answer calls in three ways: Using the handset. Using a headset. (Auto Answer All, if activated, sends calls to the headset or the designated destination.) Using a speakerphone. NOTE: The following procedures simply instruct you to “use your headset”...
Page 60 Quick Start To Answer a Ringing Call 1. If the red light is not on next to the line with the call, press the button next to the flashing green light. The red light shifts to that line. 2. Lift the handset, press Speaker, or use the headset. You are automatically connected to the line with the steady red light.
Page 61: Transferring A Call
Quick Start Transferring a Call You can transfer a call from your extension to another inside extension or outside number. The following procedure provides the basic steps for transferring a call. To use one- touch transfer and other system features available during transfer, see “Transfer”...
Page 62 Quick Start To Transfer to an Outside Number 1. Press Transfer. The call is put on hold automatically. 2. Press a line button to get an outside line, or press an SA button and dial the dial-out code. You hear a dial tone. 3.
Page 63: Setting Up A Conference
Quick Start Setting Up a Conference You can conference up to five people on the same conversation; one or two outside numbers and up to three internal extensions, including your own. Make a call to the first extension or outside number. Press Conf after the person answers and you have announced the call.
Page 64 Quick Start 4. Make the call to the next extension or outside number. If you make a dialing error while adding a participant to a conference, you must hang up and start dialing that party over. 5. Confirm participation: If the person is available, announce the conference and press Conf.
Page 65: Feature Finder
Feature Finder This section is designed to help you find and use features for these operator tasks: Handling Console Basics Answering and Transferring a Call Making a Call Chapter 4 lists features alphabetically with descriptions and step-by-step instructions for programming and use. For information on the standard features you can use, see the MLX-10D, MLX-28D, and MLX-20L Display Telephones User’s Guide.
Page 66 Feature Finder Handling Console Basics See . . . If you want to . . . Headset Features Handle calls through your headset Alarm Clock Use your console as an alarm clock Extension Status Monitor the status of other extensions in your system Monitor the status of hotel housekeeping services Extension Status...
Page 67 Feature Finder Answering and Transferring a Call See . . . If you want to. . . Barge-In Interrupt a co-worker’s call in an emergency Account Code Entry Enter account codes when answering or transferring a call Auto Dial Use a programmed button for one-touch dialing of inside and outside calls System Speed Dial Use a code to dial an outside number quickly...
Page 68 Feature Finder Making a Call If you want to . . . See . . . Account Code Entry Enter account codes when making an outside call Use a programmed button for one-touch dialing Auto Dial of Inside and outside calls System Speed Dial Use a code to dial outside numbers quickly Feature Finder...
Page 69: Features
Features With your system, you have many features to facilitate your operator tasks along with the various call handling features discussed in Chapter 2. This chapter lists these features alphabetically and provides instruction for when and how to use them. Before using these features, a quick review of the next section “Feature Availability”...
Page 70: Feature Availability
Features Feature Availability The following table provides information on feature availability and selection. The second and third columns indicate from which screen the feature can be selected. The check mark indicates that a programmed line button is needed for that feature.
Page 71 Features Menu Feature Progremmed Screen Screen Line Button Feature Account Code Entry Alarm Alarm Clock Auto Dial Barge-In Camp-On Extention Status Headset Features Headset Auto Answer Headset/Handset Mute Headset Hang Up Headset Status Messaging Leave Message Send/Remove Message Posted Message Night Service Paging Speakerphone Paging...
Page 72: A Feature Codes
Features Using Features You can use features by selecting them from the display, dialing a feature code, or pressing a button programmed with a feature. Feature Selection Using Your Display Several features are available from your display. Some features are offered on the Menu screen and others on the Feature screen.
Page 73 Features Dialing a Feature Code Many features have a 1-, 2-, or 3-digit feature code. If all your line buttons are programmed, or a feature does not appear on the Menu or Feature screen, you can use additional features by dialing their feature codes (listed on the user cards in the tray under the telephone and in Appendix A of this guide).
Page 74 Features Before you begin programming, remove the clear plastic that covers the button labeling card and write in the names of the features next to the buttons to be programmed. Replace cover with textured side up. Some features require you to respond to display prompts with additional entries.
Page 75 Features 8. Respond to the display prompts, if necessary, and Select Enter. 9. Repeat Steps 5 through 8 for any other buttons you want to program. 10. Press Home. To Program Features By Using Programming Codes Label the button to be programmed with the feature name.
Page 76: Account Code Entry
Features Account Code Entry Account codes help your company track telephone use to bill clients, and to forecast and budget costs. You can use account codes for incoming as well as outgoing calls if your system is programmed for both. If your system has this feature, your choices are: Required—...
Page 77 Features To Program an Account Code Entry Button Label the button to be programmed Account Code. Press Menu. Select Ext Program [Prog]. Select Start. Press the button you labeled Account Code. Select ListFeature [List]. If this feature is not displayed, press More Select AccountCode [Acct].
Page 78: During A Call
Features NOTE: To use speed dialing in Step 2, you may program an outside Auto Dial button with an account code followed by a #, and press the button whenever you need to enter the code. See “Auto Dial”. If using account codes on a conference call, follow Steps 1 through 5.
Page 79: Alarm
Features Alarm If there is something wrong with the system, the red light next to your Alarm button goes on. Report the alarm immediately. The red light stays on until the problem is cleared by your system manager. NOTE: The Alarm button must be programmed on your console by your system manager.
Page 80: Features
Features Alarm Clock You can use your console as an alarm clock, and set it to beep at a particular time to remind you of a meeting, appointment, or other important event. Your phone beeps every day at the same time until you cancel the alarm. Alarm Clock is available from your display’s Menu screen.
Page 81 Features To Cancel the Alarm Clock Setting 1. Press Menu. 2. Select Alarm Clock [AlClk] . 3. Select Off. 4. Press Home. The bell disappears from the Home screen. 4-13 Alarm Clock...
Page 82: Auto Dial
Features Auto Dial An Auto Dial button provides one-touch dialing of the following kinds of numbers and codes: inside numbers, including extensions for co-workers, Park Zone, calling groups, or speaker-phone paging groups outside numbers account codes The green light next to an Auto Dial button programmed with an extension lights when that extension is busy or using Do Not Disturb.
Page 83 Features Select ListFeature [List]. Select Auto Dial [AutoD]. If this feature is not displayed, use FindFeature [Find] or press More. Select Inside [In] or Outside [Out] . Select Enter. Dial the extension or phone number (including dial-out code, long-distance carrier code, area code, and any special characters).
Page 84: Barge-In
Features Barge-In If a co-worker is on the phone or using Do Not Disturb, use Barge-In to reach that person in an emergency or if you have special instructions to interrupt. When the extension is busy you hear a tone and Barge-In connects you to the call; if your co-worker is using Do Not Disturb, his or her telephone rings.
Page 85 Features To Use Barge-In 1. Place call to co-worker. 2. Press Feature. 3. Select Barge In [Barge]. Both parties hear a tone. NOTE: If your console has a programmed Barge-In button, place the call and then press the button to activate the feature. Barge-in must be programmed onto a line button by your system manager.
Page 86: Camp-On
Features Camp-On You can use Camp-On to complete a transfer of a call to a busy inside extension and put the call on hold for a preset length of time. If the call remains unanswered, it returns to you for further handling.
Page 87 Features To Use Camp-On with Manual Dial 1. Press Transfer. 2. Dial the extension. 3. Press Feature and select CampOn [Camp] or dial 57, or press programmed Camp-On button. 4. Hang up, press Speaker, or use the headset. To Use Camp-On with One-Touch Transfer with Manual Completion 1.
Page 88: Conference
Features Conference You can use Conference on your console to set up a conference call between co-workers and/or outside participants. You can connect up to five people in the same conversation: one or two outside numbers and up to three extensions, including your own.
Page 89 Features To Set Up a Conference 1. Make a call to the first extension or outside number. 2. After the person answers, and you have announced the call, press Conf. The green light next to the line button flashes, signaling that the call is on hold for the conference.
Page 90 Features Confirm participation: If the participant is available, announce the conference and press Conf. All participants, including you, are connected. The display shows the number of people on the call If the participant is unavailable, hang up, and return to Step 4. Press Conf again to add another person.
Page 91: Extension Status
Features Extension Status Extension Status lets you monitor the status of telephones in your system. In some systems, Extension Status is used with calling groups to monitor the availability of agents; or, in a business with housekeeping or health care services, it might be used to monitor the status of rooms.
Page 92 Features To Program Extension Status Buttons 1. Label the buttons to be programmed as ES Off NOTE: The labels suggested refer to the Extension Status feature used by businesses with housekeeping or health care services. ES Off means that the light next to that extension is off.
Page 93 Features Select ListFeature [List]. Select Operator ES [OpES]. If this feature is not displayed, use FindFeature [Find] or press More. Select ES1, ES2, or ESOff. Select Enter. Repeat Steps 5 through 9 to program more buttons. Press Home. To Change Extension Status from your Console 1.
Page 94 Features NOTE: You can change to ES Off only from a console that has been programmed with this capability. Status cannot be changed to ES Off from the extension, except in calling groups. To Change Extension Status on a Single-Line Telephone 2.
Page 95: Headset Features
Features Headset Features If you want to use a headset, you should have two feature buttons programmed on your console: Headset Status, to turn the headset on and off, and Headset Hang Up, to disconnect calls. (However, only Headset Hang Up is required.
Page 96 Features Select Ext Program [Prog] . If this feature is not displayed, press More. Select Start. Press the button you labeled. Select ListFeature [List] . Select Hdset. If this feature is not displayed, use FindFeature [Find] or press More. Select Auto Answer [Auto] for Headset Auto Answer, select Mute for Headset/Handset Mute, or select Status [Stat] for Headset Status.
Page 97 Features NOTE: Automatic call delivery cannot be activated during a call. You must complete the call before pressing Headset Auto Answer button. When using Headset Auto Answer and sharing a line with other operators, use Privacy to prevent other operators from answering the same calls. To delete a Headset Status button from a programmed line button, that is to program over this button, the green light next to Headset Status...
Page 98: Messaging
Features Messaging If co-workers cannot be reached, you can use either Leave Message or Send/Remove Message to alert them that they have messages waiting. Use Leave Message by choosing it from the menu on your display; use Send/Remove Message to leave an operator message by pressing a programmed Send/Remove Message button or dialing a feature code.
Page 99 Features To Use Leave Message When a call is unanswered or busy (you are listening to ringing or busy tone): 1. Press Feature. 2. Select Leave Msg [LvMsg] or dial 25. If this feature is not displayed, press More. 3. Read status of message on display Message Sent To.
Page 100 Features light that was turned on by another operator by using the Message Status button. To check the status of a co-worker’s message light, press the Message Status button. If the green light next to that person’s DSS button is on, then he or she has an operator message and his or her message light is on.
Page 101 Features To Program a Send/Remove Message Button Label the button to be programmed as Send/Remove Message. Press Menu. Select Ext Program [Prog] If this feature is not displayed, press More. Select Start. Press the button you labeled Send/Remove Message. Select ListFeature [List] . Select Send/RmvMsg [SdMsg] If this feature is not displayed, use FindFeature [Find] or press More.
Page 102 Features To leave message light unaffected and return to call handling, press Message Status. To turn message light on or off, press Send/Remove Message, or press Feature and dial 38, and then press the DSS button for the extension. Press Message Status to return to call handling.
Page 103 Features To Use Send/Remove Message without a DSS or Auto Dial 1. Press Send/Remove Message, or press Feature and dial 38. 2. Dial the person’s extension. NOTE: You cannot check the status of co-workers’ message lights without DSS or Auto Dial buttons. If you send a message, you may be turning off the message light that was turned on by another operator.
Page 104 Features You can post 1 of 20 programmed messages. The 10 messages shown in the following table are provided by your company. Except for message #01, Do Not Disturb, they may have been changed by the system manager or additional messages may have been programmed.
Page 105 Features To Post a Message 1. Press Menu. 2. Select Posted Msg[Post] . 3. Select message you want to post. If the message you (Select Next or Prev want is not shown, press More. on the MLX-28D console. ) 4. Select Post. Message appears on your display and on caller’s display phone when they call you.
Page 106: Night Service
Features Night Service You can use the Night Service feature to send after-hours incoming calls to a specific calling group or telephone, such as in the security office, or by having them ring a night bell or other alert. To prevent unauthorized after-hours use of telephones, Night Service can be set up so that you have to enter a password to make an outside call.
Page 107 Features To Program a Night Service Button Label the button to be programmed as Night Service. Press Menu. Select Ext Program [Prog] If this feature is not displayed, press More. Select Start. Press the button you labeled Night Service. Select ListFeature [List]. Select Night Srvc [Night].
Page 108 Features To Override Outside Call Restriction on Night Service Your company can program Night Service to restrict the use of telephones for outside calls if Night Service is activated. When this happens, you can override the restriction as follows: 1. Without lifting the handset, press Hold. 2.
Page 109: Paging
Features Paging Paging is using your console to broadcast an announcement. You can page over your co-workers’ speakerphones or over the building’s loudspeaker system, if available. Depending on the way in which your system is configured, Speakerphone Paging can be broadcast on all multiline speakerphones in the system or to selected groups, such as departments or work areas.
Page 110 Features To Program Speakerphone Paging Buttons Label button you want to program with Group Page— ( name ) or Page All. Press Menu. Select Ext Program [Prog]. lf this feature not displayed, press More. Select Start. Press the button you labeled Group Page—( name ) or Page All.
Page 111 Features To Use Speakerphone Paging 1. Press an ICOM or SA button. 2. Lift handset. 3. Press programmed Group Page—( name ) or Page All, or dial the Group Page or Page All extension, or press the DSS button. 4. Make announcement after beep. NOTE: Using the speakerphone can create a feedback tone.
Page 112 Features To Use Loudspeaker Paging from the Display 1. Press an ICOM or SA button. 2. Lift the handset. 3. Press Feature. 4. Select Loudspkr Pg [LdsPg] . 5. Dial the code for the page zone (if necessary). 6. Make announcement. NOTE: Using the speakerphone can create a feedback tone.
Page 113: Park
Features Park When transferring a call, you may find that your co-worker cannot be located. Use Park to hold the’ call and use Paging to announce the call over your co-worker’s speakerphone or over the building’s loudspeaker system. (For more information, see Paging earlier in this chapter.
Page 114 Features To Program a Park Button or Park Zone Button Label line button to be programmed as Park or Park—( zone ). Press Menu. Select Ext Program [Prog]. If this feature is not displayed, press More. Select Start. Press button you labeled Park or Park—( zone ). Select ListFeature [List].
Page 115 Features To Use Park and Paging NOTE: You can only park one call at your extension at a time. 1. Park the call. To park the call at your extension, do one of the following: Press Park. Press Transfer, dial your extension, and press Transfer again.
Page 116: Reminder Service
Features Reminder Service can use Reminder Service to place calls automatically to telephones in the system at preset times—for example, to remind co-workers of meetings or appointments, or to provide guests in hotels with wake up calls. Your co-workers can set and cancel their own reminders or you can set and cancel reminders for them.
Page 117 Features To clear a Missed Reminder message, press Reminder Cancel or dial the feature code. You cannot set or cancel a reminder when the Missed Reminder light is steady. NOTE: The system may be programmed to cancel all outstanding reminders at a preset time every day. English-language operation uses a 12-hour clock format.
Page 118 Features 9. Select [Enter] . 10. To program another button, repeat steps 5 through 9. 11. Press Home. To Set a Reminder Press Reminder Set or press Feature and dial 81. Press DSS or Auto Dial button for the extension. The light next to Reminder Set goes out.
Page 119 Features To Read a Reminder Message on the Display Console 1. Press Reminder Set or press Feature and dial 81. 2. Press the DSS or Auto Dial button for the extension, or dial the extension. 3. Look at display: If reminder call was answered, you see extension: A time AM/PM If reminder call was missed, you see X time AM/PM...
Page 120 Features To Clear a Missed Reminder When a reminder is missed, the green light next to the button flashes as an indication. Press the programmed Missed Reminder button. The green light next to the button goes steady, to indicate that you are in missed reminder mode.
Page 121: System Speed Dial
Features System Speed Dial Three-digit System Speed Dial codes (from 600-729) can be assigned to outside numbers you and your co-workers call often. You dial these codes instead of the entire outside number sequence. Record your codes on the System Speed Dial card in the card tray under your phone.
Page 122 Features To Program System Speed Dial Buttons Label the button to be programmed with name or other identifier. Press Menu. Select Ext Program [Prog]. Select Start. Press the button you labeled. Select ListFeature [List]. Select SysSpeedDl [SpdDl]. If feature is not displayed, use Find Feature [Find] or press More.
Page 123: Timer
Features Timer Your console has a built-in timer to time calls, meetings, or breaks. When activated, the timer appears at the top of the display next to the date and starts counting. It counts to 59 minutes and 59 seconds, then resets to zero and continues counting.
Page 124: Transfer
Features Transfer You can transfer calls to inside extensions and outside numbers. When a call you transferred to an extension goes unanswered, the call may ring back at your console after a preset length of time (programmed by your system manager). Unanswered calls transferred to outside numbers do not ring back at your console.
Page 125 Features Console setup. If you have DSS or Auto Dial buttons and your system is programmed for One-Touch Transfer, see “To Transfer to an Inside Extension Using One-Touch Transfer” in this section. If you do not have DSS or Auto Dial buttons or your system is not set up for One-Touch Transfer, see “To Transfer to an Inside Extension without Using One-Touch Transfer”...
Page 126 Features NOTE: You must have an available SA or ICOM button to transfer a call using a DSS or Auto Dial button. When you press a DSS or Auto Dial button to transfer a call, the system automatically selects an SA or ICOM button for the transfer.
Page 127 Features 3. Press the DSS or Auto Dial button or dial the person’s extension. 4. For a transfer without consultation, hang up. 5. For a transfer with consultation, announce the call. If the person accepts the call, hang up. The call is transferred. If the person does not accept the call, press the line button with the held call to return to the call.
Page 128 Features To Transfer to an Inside Extension Using One-Touch Transfer If your system is programmed for One-Touch Transfer, it is also programmed either for automatic completion or manual completion. Automatic completion sends the call directly to the extension. Manual completion lets you consult with the person, if you wish, before sending the call.
Page 129 Features 4. For a transfer with consultation, announce the call. If the person can take the call, hang up. The call is transferred. If the person cannot take the call, press the line button with the held call to return to the caller. To Transfer to an Outside Number Before you try to transfer a call to an outside number, check with your system manager.
Page 130 Features Handling an Unsuccessful Transfer An unsuccessful transfer results when the extension you are calling is busy or unanswered. The call returns to your console for further handling. You can do one of the following: Take a message from the caller and press Send/Remove Message to turn on your co-worker’s message light.
Page 131: Feature Codes
Feature Codes This appendix provides a summary table showing feature codes. For information on using these codes, see Chapter 4. Use feature codes to activate features not programmed on line buttons. To use a feature code, press Feature then dial the code for the selected feature.
Page 132 Feature Codes Feature Feature Code 82 + code + # Account Code Entry Call Waiting—pickup† Callback—Selective Camp-On Extension Status 760 + extension Extension Status Off (Operator) Extension Status 1 761 + extension Extension Status 1 (Operator) Extension Status 2 762 + extension Extension Status 2 (Operator) Follow Me 34 + extension...
Page 133 Feature Codes Feature Feature Code Paging Loudspeaker paging 9 + line + zone Personal Speed Dial† code (01—24) Pickup group 9 + extension inside 9 + line outside Privacy Recall Reminder Service 81 + extension cancel reminder set reminder 81 + ext. + time + A or P‡ System Speed Dial code (600—729) †...
Page 134 Programming Codes This appendix contains information on using programming codes to program features onto unlabeled buttons for one- touch feature use or to turn features on and off. You can use any unlabeled line button to program features. See Chapter 4 for instructions for programming features.
Page 135 Programming Codes Programming Code Feature Account Code Entry Auto Dial 22 + extension i n s i d e † 21 + number o u t s i d e † Callback automatic callback off‡ automatic callback on‡ selective callback Call Waiting o f f ‡...
Page 136 Programming Codes Feature Programming Code Forward Headset Features Headset Auto Answer† Headset/Handset Mute Headset Status† Last Number Dial Messaging Leave Message Posted Message Send/Remove Message Night Service† Notify 758 + extension Notify Receive† 757 + extension Notify Send† Paging G r o u p P a g i n g 22 + group ext.
Page 137 Programming Codes Programming Code Feature Pickup general group inside‡ 9 + extension 9 + line number outside‡ Privacy Recall Reminder Service cancel reminder missed reminder† set reminder Ringing Options abbreviated off‡ abbreviated on‡ delayed all lines‡ delayed one line‡ immediate all, lines‡ immediate one line‡...
Page 138 Feature Name Display Abbreviations Your telephone’s display simplifies programming by guiding you through the steps to program a feature. In addition, some features can be used from the Feature or Menu screens. Feature names that do not fit into the character limits ‘of the display screen are abbreviated.
Page 139 Feature Name Display Abbreviations NOTE: denotes the screen from which the A checkmark feature can be accessed. Display Abbreviations 7-Line 2-Line Feature Menu Display Display Feature Name Screen Screen Account Code Entry Account Code Acct Alarm Alarm Alarm Alarm Clock Alarm Clock AlClk Auto Dial...
Page 140 Feature Name Display Abbreviations 7-Line 2-Line Menu Feature Display Display Screen Screen Feature Name Data Status Data Status Data Directory Directory Extension Ext Dir Ext Dir Personal Personal – System System Dir SysDir Do Not Disturb DoNot Distrb Drop Drop Drop Extension Prog...
Page 141 Feature Name Display Abbreviations 7-Line 2-Line Feature Menu Display Display Screen Feature Name Screen Messaging Messages Msgs Delete message Delete Msg Dlete Next message Next Msg Next Return call Return Call Call Leave Message Leave Msg LvMsg Posted Message Posted Msg Post Send/RemoveMessage Send/RmvMsg...
Page 142 Feature Name Display Abbreviations 2-Line 7-Line Feature Menu Display Display Screen Screen Feature Name Privacy Privacy Prvcy Recll Recall Button Recall Rmind Reminder Service Reminder Cancl Cancel Cancel Missed Missd Missed Ringing/Idle line LnPrf Line Prefer preference RngOp Ringing Options RingOptions AllLn All lines...
Page 143 Special Characters When you program Personal Directory listings or Auto Dial buttons, you are storing a sequence of numbers to be dialed automatically. Some dialing sequences need special characters. For example, you would press Hold to insert a pause (p) after the dial-out code in a dialing sequence so the system is allowed to seize an outside line before dialing the number.
Page 144 Special Characters The following table describes special characters. Ask your system manager which special characters are needed and when to use them. Special Characters Table Means... See... Press... Stop. Halts the dialing sequence to allow the Drop system to respond. Pause.
Page 145 System Specifics Use the following list to verify that you have the codes and special instructions you need to use the console features. If several operators use the same console, your system manager should complete this list. System Specifics...
Page 146 System Specifics Loudspeaker Page Account Code Entry Yes, zones Yes, codes Coverage Night Service Group Coverage Receiver Y e s Automatic On/Off Y e s Password Direct Station Selector Page 1 range Y e s Page 2 range Page 3 range One-Touch Transfer Automatic Completion Park Zones...
Page 147 System Specifics Reminder Service- Group Page or Page All Automatic Cancel Y e s , Yes, time of day on DSS Page (1, 2, or 3) Operator Alarm Group Page extensions Yes, report to Calling Groups Yes, list extensions Dial-out code Yes, code Pickup Group...
Page 148 Index Calls answering 2-2, 2-9—2-10 Account Code Entry 4-8 — inside 2-4 4-10 making 2-6—2-8 Alarm 4-11 outside 2-4, 2-7—2-8 Alarm Clock 4-12—4-13 returning 2-5 Amplifier, modular 1-13 ringing 2-6 Amplifiers 1-13 transferring 2-11—2-12 Automatic Number types 2-3—2-5 Identification (ANI) 1-28, voice-announced 2-6 —...
Page 149 Index Extension Status 4-24—4-26 Date 1-28 Desk stand 1-7, 1-9 Dialpad 1-7, 1-9 Direct-Line Console see Display Fax machine 1-3 abbreviations 1-29, Features 1-36—1-38, C-1 accessing 4-4—4-7 buttons 1-7, 1-9, 1-24 — availability 4-2—4-3 1-25 1-9, 1-23— button 1-7, 1-9, 1-24 — screens 1-7, 1-25, 4-5 1-28...
Page 150 I n d e x Language, choice 1-4, 4-49 Handset 1-7, 1-9 Leave Message 4-30—4-31 Headset 1-3, 1-12, 4-28 — Lights 1-20—1-22 4-30 Line buttons 1-2, 1-7, 1-9, 1-14 Headset Auto Answer 4-27—4-29 Loudspeaker paging 1-36, 4-41, 4-44—4-45 Headset Hang Up 4-27 — 4-28 Headset Status 4-27—4-29 Headset/Handset...
Page 151 Index speakerphone 4-41—4-43 MLX telephones Park 4-45—4-47 MLX-20L 1-8, 1-14 Park Zone 4-14, 4-45—4-47 MLX-28D 1-5, 1-6, 1-14 Password 4-39—4-40 Modem 1-3 Personal Directory 1-28, 2-8 More 1-28, 1-31 special characters D-1 Mute 1-7, 1-9 Personal Speed Dial 4-8 — Posted Message 4-35 4-37 Programming...
Page 152 Index User cards and tray 1-7, SA buttons 1-14—1-16 1-9, 4-52 Send/Remove Message 4-30—4-31, 4-33—4-35 Speaker 1-7, 1-9 Speakerphone 1-3 paging 4-41—4-43, 4-45 Voice Announce 2-10, 4-58 Special characters D-1 Voice option 1-14 System Access buttons, ( see Volume, control 1-7, 1-9 System Directory 2-8, 4-53 —...

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AT&T MERLIN LEGEND Release 2.0 MLX Direct-Line Consoles Operator's Manual

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