Page 1: Communications System
AT&T 555-620-111 Issue 1 AT&T October, 1992 MERLIN LEGEND Communications System Release 2.0 System Programming...
Page 2: Issue
AT&T 555-620-111 7Copyright © 1992 AT&T Issue 1 All Rights Reserved October 1992 Printed in U.S.A. Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Federal Communications Commission (FCC) Electromagnetic Interference Information This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant...
Page 3: Table Of Contents
Contents About This Book Intended Audience Conventions Product Safety Labels Related Documents How to Comment on This Document Programming Overview Introduction to System Programming System Programming Console Programming Procedures 1-15 Entering System Programming Exiting System Programming 1-18 1-19 Idle States 1-22 Product Enhancements Programming with SPM...
Page 4 Contents Programming Procedures (continued) 3-125 Tie–Trunks 3-148 DID Trunks 3-173 PRI Facilities 3-245 Telephones 3-278 Auxiliary Equipment 3-297 Optional Telephone Features 3-324 Optional Operator Features 3-329 QCC Optional Features 3-363 Optional Group-Assigned Features 3-384 Optional Group-Calling Features 3-416 System Features 3-472 Remote Access Features 3-496...
Page 5 Contents General Feature Use and Telephone Programming Button Diagrams D - 1 Sample Reports General System Programming Sequence F - 1 Programming Special Characters G - 1 Table of Contents iii...
Page 6 Contents Table of Contents...
Page 7: D Button Diagrams
Figures Programming Overview MLX-20L Telephone Figure 1-1. Figure 1-2. Display Buttons Figure 1-3. Console Overlay 1-10 Figure 1-4. Information Screen Figure 1-5. Menu Selection Screen 1-10 Data Entry Screen 1-11 Figure 1-6. Inspect Example 1-11 Figure 1-7. Inspect Example: Inspect Screen 1-12 Figure 1-8.
Page 8 Figures Button Diagrams (continued) Figure D-3. MLX Telephone Button Diagram (Key and Behind Switch Mode) D-4. Analog Multiline Telephone Button Diagram Figure (Key and Behind Switch Mode) Table of Contents...
Page 9 Tables Programming Overview Table 1-1. Display Button Descriptions Table 1-2. System Programming Menu Options 1-17 Programming with SPM Function of PC Keys in SPM Table 2-1. Table 2-2. Backup Header: Feature Module Identification Number 2-14 Table 2-3. Programming Compatibility 2-38 Table 2-4.
Page 10: E Sample Reports
Tables LED Displays Table B-1. Line or Trunk Feature Status Telephone Feature Status for DSS Console Table B-2. Only General Feature Use and Telephone Programming Telephone and Operators Features Table C-1. Programming Analog Multiline Telephones Table C-2. C-10 Programming MLX-10 Telephones Table C-3.
Page 11 The exclamation point in an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product. IMPORTANT SAFETY INSTRUCTIONS When installing telephone equipment, always follow basic safety precautions to reduce the risk of fire, electrical shock, and injury to persons, including: Read and understand all instructions.
Page 12 Do not attach the power supply cord to building surfaces. Do not allow anything to rest on the power cord. Do not locate this product where the cord will be abused by persons walking on it. Slots and openings in the module housings are provided for ventilation. To protect this equipment from overheating, do not block these openings.
Page 13: Customer Support Information
Customer Support Information Support Telephone Number In the U.S.A. only, AT&T provides a toll-free customer Helpline (1-800-628-2888) 24 hours a day. Call the Helpline, or your authorized dealer, you need assistance when installing, programming, or using your system. Outside the U. S. A., if you need assistance when installing, programming, or using your system, contact your authorized AT&T dealer.
Page 14 Customer Support Information Means of Connection. Connection of this equipment to the telephone network shall be through a standard network interface jack: USOC RJ11C, RJ14C, RJ21X. Connection to E&M tie trunks requires a USOC RJ2GX. Connection to off-premises stations requires a USOC RJ11C or RJ14C.
Page 15 Customer Support Information Installation and Operational Procedures The manuals for your system contain information about installation and operational procedures. Repair Instructions. If you experience trouble because your equipment is malfunctioning, the FCC requires that the equipment not be used and that it be disconnected from the network until the problem has been corrected.
Page 16 Customer Support Information Allowing this equipment to be operated in such a manner as not to is in violation of provide proper answer supervision signaling Part rules. DOC Notification and Repair Information NOTICE: The Canadian Department of Communications (DOC) label identifies certified equipment.
Page 17 Customer Support Information matériel doit également être installé en suivant une méthode acceptée de raccordement. Dans certains cas, Ies fils intérieurs de I’enterprise utilisés pour un service individual à Iigne unique peuvent être prolongés au moyen d’un dispositif homologué de raccordement (cordon prolongateur téléphonique interne).
Page 18 Customer Support Information Ministère des Communications MERLIN LEGEND D.O.C. du Canada emplacement de Location Label Placement I’étiquette Customer Support Information...
Page 19 Customer Support Information Security of Your System—Preventing Toll Fraud As a customer of a new telephone system, you should be aware that there exists an increasing problem of telephone toll fraud. Telephone toll fraud can occur in many forms, despite the numerous efforts of telephone companies and telephone equipment manufacturers to control it.
Page 20 Customer Support Information Use random sequence authorization codes, which are less likely to be easily broken. Deactivate all unassigned codes promptly. Ensure that Remote Access users are aware of their responsibility to keep the telephone number and any authorization codes secure. When possible, restrict the off-network capability of off-premises callers, via use of Call Restrictions and Disallowed List capabilities.
Page 21 Customer Support Information Limitation of Liability EXCEPT FOR PERSONAL INJURY, DIRECT DAMAGES TO TANGIBLE PERSONAL PROPERTY PROXIMATELY CAUSED BY AT&T, AND LIABILITY OTHERWISE EXPRESSLY ASSUMED IN A WRITTEN AGREEMENT SIGNED BY AT&T, THE LIABILITY OF AT&T, ITS AFFILIATES, SUPPLIERS, AND AUTHORIZED RESELLERS FOR ANY CLAIMS, LOSSES, DAMAGES, OR EXPENSES FROM ANY CAUSE WHATSOEVER (INCLUDING ACTS OR OMISSIONS OF THIRD PARTIES), REGARDLESS OF THE FORM OF ACTION,...
Page 22 Customer Support Information AUDIX Voice Power™ has the ability to limit transfers to subscribers only. You are strongly urged to limit transfers in this manner. Use the PBX or Key system administration capability to do the following: — Block direct access to outgoing lines and force the use of account codes/authorization codes.
Page 23 Customer Support Information If you have a special telephone line connected to your PBX or Key system for Remote Administration and Maintenance, you should do one of the following: — Unplug the line when it is not being used — Install a switch in the line to turn it off when it is not being used. —...
Page 24: About This Book
About This Book The power and versatility of the MERLIN LEGEND™ Communications System is due in part to its many options and features. These options and features have been recorded on system planning forms and initially programmed at the time of installation.
Page 25: Product Safety Labels
About This Book Contstant width type is used for information on telephone display screens or on a PC screen. Select Sys Program. Bold constant width type indicates information that you enter exactly as shown. Type install; dial #55. Keys on the PC are shown in boxes. [ F7 ] Press When two keys are to be pressed at the same time, the keys are...
Page 26: Related Documents
About This Book Related Documents Title Document No. System Documents System Overview 555-620-114 Feature Reference 555-620-110 Equipment and Operations Reference 555-620-115 Pocket Reference 555-620-116 555-620-111 System Programming 555-620-112 System Planning System Planning Forms 555-620-113 Telephone User Support MLX- 10D™, MLX-28D™, and MLX-20L™ 555-620-122 Display Telephones User’s Guide MLX-10D™, MLX-28D™, and MLX-20L™...
Page 27: How To Comment On This Document
About This Book How to Comment on This Document We welcome your comments, both good and bad. Please use the feedback form on the next page to let us know how we can continue to serve you. If the feedback form is missing, write directly to A.
Page 28: Programming Overview
Programming Overview This chapter covers the information you need to know before you begin using any of the programming procedures. It includes: system programming basics how to use the system programming console how the programming screens and keys work how to interpret and use the programming procedures how to enter and exit system programming what system components require idle states for programming new programming features introduced in Release 1.1 and 2.0.
Page 29: Introduction To System Programming
Programming Overview Introduction to System Programming The Communications System offers easy-to-use, menu-driven software for system programming. After your system is installed, you use this software to reconfigure, update, or modify your system according your changing business needs, such as modifying or upgrading lines, telephones, and modules connected to your system.
Page 30: Programming Overview
Programming Overview Types of Programming There are three types of programming for the communications system: System Programming — enables the System manager to program features that affect all or most system users. System programming requires one the following: — an MLX-20L™ telephone connected to one of the first five ports of the first MLX module in the control unit —...
Page 31: System Programming Console
Programming Overview System Programming Console The system programming console is an MLX-20L telephone connected to the system programming jack. When you enter system programming on a new system for the first time, the console must be connected to the first jack on the first 008 MLX module or 408 GS/LS-MLX module (Release 2.0 and later versions).
Page 32: Console Components
Programming Overview Console Components The DSS components are the The MLX-20L console components are the following: following: Covers: Desk Stand (not shown) An adjustable stand on the console and the DSS that Removable plastic covers to protect the allows a 20- or 30-degree viewing angle. designation cards.
Page 33: Figure 1-2. Display Buttons
Programming Overview Console Buttons System programming can be done using the console’s 14 display-area buttons. These buttons are arranged in two columns of seven buttons, as shown in Figure 1-2. Figure 1-2. Display Buttons The top two buttons in each column have the same labels and functions regardless of the display.
Page 34: Figure 1-3. Console Overlay
Programming Overview Console Overlay The programmable lines and buttons are on the main part of the console. There are 20 phvsical buttons on the console itself but you can use the overlay to program up to 34 lines. Some of the unlabeled buttons on the lower part of the console may also be used for programming features.
Page 35 Programming Overview Console and DSS Lights The red and green lights (LEDs) next to each of the 20 line and feature buttons show the status of line features. Console The LEDs next to each button on the console are on or off, depending on whether the line is programmed with a feature.
Page 36: Programming Procedures
Programming Overview Programming Procedures The programming procedures provide step-by-step instructions for programming the communications system using system programming. Procedure Organization The procedures in Chapter 3 are arranged in logical groupings. This means that all the procedures for programming one aspect of the system are grouped under one heading.
Page 37: Figure 1-4. Information Screen
Programming Overview Programming Screens There are three types of system programming screens: Information screens - to see what is currently programmed on the system Menu selection screens - to select options from a menu Data entry screens - to enter values or to identify a specific extension or line/trunk you want to program Figure 1-4 shows an example of an information screen.
Page 38: Figure 1-6. Data Entry Screen
Programming Overview Option Selected Assign Lines/Trunks: Prompt Enter extension Data Entry Area Backspace Exit Enter Figure 1-6. Data Entry Screen If any data is currently programmed for the feature, it displays on the screen. Some screens also show data entered on a previous screen, such as an extension or trunk number.
Page 39: Figure 1-8. Inspect Example: Inspect Screen
Programming Overview > Voice/Data Pairs: — Inspect Data Displayed 7108 7109 Exit Figure 1-8. Inspect Example: Inspect Screen [ F5 ] You can select Exit ( on the PC) to return to the previous screen. The Inspect feature also enables you to check a value currently programmed for a feature.
Page 40: Figure 1-11. Entry Mode
Programming Overview Copy Lines Make a selection Single Block Exit For a single line, go to Step 5a. For a block of lines, go to Step 5b. Figure 1-10. Procedure Branching for Single ad Block Selections When you complete the branch step, you can continue on to the next numerical [ F5 ] step.
Page 41: Figure 1-12. Screen Keys
Programming Overview Saving Entries and Moving Among Screens At the bottom of each screen, there are one or more keys that enable you to change your entry, save your entry, or return to a previous screen. Combinations of these keys display within each programming option. These keys are shown in Figure 1-12.
Page 42: Entering System Programming
Programming Overview Entering System Programming The instructions for entering system programming are given below in the same table format used for the programming instructions in Chapter 3: the step in the procedure (Step) the current screen display and the action you take (Display/Instructions) the selection from the menu (On the console) the function key to press on the PC (On the PC) Typically, the results of each step are shown in the screen in the next step...
Page 43 Programming Overview On the PC On the console Display/Instructions Step [ F5 ] P r e s s Select Exit. Display System Programming menu. (Your system set-up information displays in place of the x’s shown in screen.) Note: The System Set-up screen is an information screen.
Page 44: Table 1-2. System Programming Menu Options
Programming Overview System Programming Menu Options Table 1-2 lists the System Programming options that display on the System Programming menu. Table 1-2. System Programming Menu Options Description Option — Set system operating conditions. System Select the system numbering plan and/or reassign extension SysRenumber numbers with 1- to 4-digit numbers that are more appropriate or convenient for your company.
Page 45: Exiting System Programming
Programming Overview Exiting System Programming Use the following step to return to the System Programming menu, the main menu, or to the Home screen from within a programming screen. Display/Instructions On the console On the PC Any Screen [ F5 ]. Press Exit.
Page 46: Idle States
Programming Overview Idle States Some programming procedures can be started only when the entire system, or some part of the system (such as a trunk or an extension), is idle, that is, not in use. Some procedures require that a trunk or extension be idle only at the instant of programming.
Page 47 Programming Overview restore system programming information identify Music-on-Hold jack When the system is forced idle, all multiline telephone users hear a signal, indicating that the telephone cannot be used. On a display telephone, the message Wait : System Busy appears. Single-line telephones do not get a dial tone. Line or Trunk Idle The following procedures can be done only when the line or trunk being programmed is idle.
Page 48 Programming Overview 100D Module Idle The following can be done only when the 100D Module is idle: specify board type specify frame format specify board signaling format specify board suppression format specify board facility compensation Forced Idle Reminder Tones Forced idle reminder tones are provided in the following situations: At the telephone, to remind an extension that the system or the extension is in the forced idle state.
Page 49: Product Enhancements
Programming Overview Product Enhancements Several enhancements were implemented for System Release 1.1 and 2.0. This section briefly describes these enhancements and new features. For details on each enhancement, see Feature Reference and Equipment and Operations Reference. Procedures covering these enhancements are included in this manual. System planning for the enhancements is covered in System Planning.
Page 50 Programming Overview — Calling Group as Night Service Group Assignment — allows a Night Service group to be programmed to include a Calling Group as a member. — Direct Inward Dialing (DID) trunk emulation on T1 facility — provides 24 DID channels on a single DS1 trunk interface, instead of requiring 24 separate physical trunks.
Page 51: Programming With Spm
Programming with SPM This chapter describes the SPM software package. It explains: how to use SPM displays and function keys how to program in surrogate mode how to use the main menu and SPM Help how to establish local and remote PC connections how to program the communications system remotely how to backup and restore system programming information how to convert system programming information (part of the upgrade...
Page 52: Introduction To Spm
Programming with SPM Integrated Solution II System Manager’s Guide, Order No. 555-600-726 Integrated Solution II Installation and Maintenance Guide, Order No. 555-600-720 Introduction to SPM Figure 2-1 illustrates the SPM display. Figure 2-1. The SPM Display SPM screens simulate the system programming console. Each SPM screen includes a 7-line by 24-character console simulation window that corresponds to the display area of the MLX-20L telephone.
Page 53: Table 2-1. Function Of Pc Keys In Spm
Programming with SPM Below the console simulation window are 20 simulated line buttons. Using [ PgDn ] (Inspect), you can determine the status of each line and which features are programmed on each line by the letter that appears next to the line number. represent the ON state of the red and green LEDs on the system programming console.
Page 54 Programming with SPM Table 2-1. - Continued SPM Function PC Key Console N / A Convert: Convert a backup file from an [ Alt ] + [ U ] earlier release to Release 2.0 format. Help: Display a help screen about SPM N / A [ Ctrl ] + [ F1 ] operations.
Page 55 Programming with SPM Table 2-1. - Continued SPM Function Console PC Key The up, down, left, and right arrow keys N / A [ ], [ ] can be used to highlight selections in a ], [ menu and to select the 20 line buttons below the 7 x 24 console simulation window.
Page 56 Programming with SPM SPM Main Menu Options The SPM Main Menu provides access to system programming and to the other functions of SPM: enables you to program the system, Sys Program Backup* enables you to make a backup copy of your system programming and store it on diskette or on hard disk.
Page 57: Connecting The Pc
Programming with SPM A typical help screen is shown in Figure 2-2. Figure 2-2. SPM Help Screen Connecting the PC There are three ways to connect the PC to the control unit. Choose the method that is most useful for your installation: direct local connection Iocal modem connection remote modem connection...
Page 58 Programming with SPM floppy disk drive that will accommodate the SPM diskette a monochrome or color monitor a serial port that can use either a DB-9 or DB-25 connector NOTE: For a DB-9 connector, use a 9-pin to 25-pin adapter to convert the 25-pin connector to a modular connector.
Page 59: Figure 2-3. Direct Local Connection
Proaramming with SPM Figure 2-3. Direct Local Connection Local Modem Connection For a local modem connection, use a modem connected to (or built into) the PC to access the internal modem in the control unit. Connect the modem to an 012 module in the control unit, as shown in Figure 2-4.
Page 60: Starting Spm
Programming with SPM Figure 2-5. Remote Modem Connection NOTE: Any modem connection overrides a direct connection unless a backup or restore procedure is in progress via a direct local connection. When a modem connection is attempted while any other on-site programming is in progress, either at the system console or at a directly connected PC, the system sends a message to the on-site programmer indicating that a modem connection is being established, and the on-site programming .
Page 61 Programming with SPM With a Direct Local Connection access SPM when your PC is connected directly to the control unit, follow these steps: Instructions Display Step If you do not have a hard disk, insert the SPM diskette into Drive A and switch to Drive A, if it is not already the current drive.
Page 62 Programming with SPM To access SPM with a local or a remote modem connection, follow these steps: Display Instructions Step Start the SPM program by typing spm. If you prefer to program in a language other than the current language setting for SPM, use the - l option to the spm command (note that the option is a lowercase letter L, not the number 1): spm - l english...
Page 63: Usingspm
Proaramming with SPM Instructions Display Step Type the Remote Access password. The password you enter does not appear as you type it. The SPM Main Menu appears as shown in Step 5. Select an option by pressing one of the function keys.
Page 64: Table 2-2. Backup Header: Feature Module Identification Number
Programming with SPM Approximately 59 of these bytes are currently used. Bytes 55 through 59 of the header contain the feature module identification number, as shown in Table 2-2. (Release 1.0 and early versions of Release 1.1 do not contain this information in readable form.
Page 65 Programming with SPM Instructions Display Step [ F2 ]. Select Backup by pressing following two screens appear. The first screen (Make a selection for) is an information screen. Entries you make appear only on the second screen. If you are using a hard disk PC, go to Step 3.
Page 66 Programming with SPM Instructions DispIay Step Enter the filename you have chosen, or press to select the default name. You can specify a drive letter with the filename ( : or : ) but no path information. SPM indicates the status of the backup by displaying the number of the last block received, If you are backing up from Release 1.1 or 2.0 of the communications...
Page 67 Programming with SPM The Boards option is also available in surrogate mode. In surrogate mode, you can assign trunk and station modules (boards) to slots, even though those boards have not actually been installed. Such boards are referred to as “phantom boards”...
Page 68 Programming with SPM Instructions Display Step [ F3 ] Select Boards by pressing If the module you want to assign is not [ PgUp ] shown, press to see the next screen. When you see the module you want to assign, press the function key that corresponds to that module.
Page 69 Programming with SPM Instructions Step Display To remove the module type from the [ F8 ] specified slot number, press (Delete). To assign the module type to the specified slot number and assign that same module [ F9 ] type to another slot, press (Next).
Page 70 Programming with SPM Convert uses two files: the existing Release 1.0 or 1.1 backup file (the “convert from” file) and the converted file (the “convert to” file), which Convert creates. The “convert to” file contains system programming information in Release 2.0 format in an uncompressed form. The “convert from” file is unchanged.
Page 71 Programming with SPM Displav Instructions Step You see only one of the two narrow screens. If you are working on a floppy disk PC, you see the GOTO HARD DISK screen. If you are working on a hard disk PC, you see the GOTO FLOPPY screen. The filenames shown on the GOTO screen are from the \Spm\backup directory (hard disk) or the root directory of the diskette in...
Page 72 Programming with SPM Instructions Display Step The first screen (Please select file name) is an information screen. Entries you make appear only on the second screen. If you are using a hard disk PC, go to Step 6. If you are using a floppy disk PC, highlight GOTO FLOPPY (use the arrow keys) and press You see only one of the two narrow...
Page 73 Programming with SPM Instructions Display Step I If you selected the default filename, go to step 9. lf you se!ected MAKE NEW FILE, type the file name. This file cannot have the same name as the backup file. If you deselect the same filename, you seethe screen shown in Step 8.
Page 74 Programming with SPM Display Instructions Step This screen informs you that the conversion is in progress. When the conversion is complete, the following screen appears. After you press a key, you see the SPM Main Menu. Language A language attribute in the SPM configuration file \sprn\ams.cfg (DOS version) or /usr/ams/ams.Cfg (UNlX System version) specifies whether SPM menus, pop-up windows, and other messages are presented in English, French, or Spanish.
Page 75 Programming with SPM Console Window Language By default, the language used in the 7 x 24 console simulation window is the language specified in the ams.cfg file. However, the SPM user can select a different language for this window for the duration of the current session, as follows: Display Instructions...
Page 76: Figure 2-6. Pass-Thru
Programming with SPM Figure 2-6. Pass-Thru A Pass-Thru request must be initiated by a DOS PC. It is not available from a UNIX system PC; that is, Pass-Thru cannot be established between two IS-II/III PCs. Once your Pass-Thru connection is established, you can administer any of the following IS-II/III applications from your SPM PC: AUDIX Voice Power™...
Page 77 Programming with SPM If the connection between the control unit and the IS-II/III PC fails, the connection between the control unit and the SPM PC is dropped. You see the following message: Pass-through Session unexpectedly terminated. Please press Enter to continue. When you press you are returned to the SPM Main Menu.
Page 78 Programming with SPM Password The Password option is used by qualified service personnel to change the modem connection password. A password is always required to establish a connection with the built-in modem. The password always consists of five characters. You can perform remote system programming only if you enter the password correctly.
Page 79 Programming with SPM Print Options The Print Opts option allows qualified service personnel to direct system programming reports either to the PC (where you can save them, browse through them, or print them with the System Programming Print procedure) or to the SMDR printer.
Page 80 Programming with SPM CAUTION: An unsuccessful or aborted Restore results in a frigid start: All calls are dropped. The system configuration is erased. All system programming is lost, and the system returns to the factory settings. If the restore is being done remotely, the connection is dropped immediately.
Page 81: System Programming
Programming with SPM Display Instructions Step You see only one of the two narrow screens. lf you are using a floppy disk PC, you see the GOTO HARD DISK screen. If you are working on a hard disk PC, you see the GOTO FLOPPY screen.
Page 82: Installing The Spm Software
Programming with SPM Instructions Display Step [ F1 ] Press to select Sys Program. If the programming function you want to perform does not appear on the screen, [ PgUp ] press (More) to see the second s c r e e n . You can select any option by pressing one of the function keys.
Page 83 Programming with SPM 2. Change to Drive A (a:). You see the :> prompt on the screen. 3. Type one of the following commands: install i n s t a l l e n g l i s h i n s t a l l f r e n c h i n s t a l l s p a n i s h The following message appears: SPM HARD DISK INSTALLATION PROGRAM...
Page 84 Programming with SPM — Adds the background print command /D:PRN /B: 4096 /u:3 /M:200 /s:1 > PRINT If config.sys has not already been configured for SPM, adds the Iine DEVICE=C:\ANSI.SYS. Copies the ansi.sys file from the floppy disk to c:\. Creates the directory C:\Sprn.
Page 85 Proaramming with SPM Insert the SPM diskette into the floppy disk drive and press A request for confirmation appears. Press to continue. You are prompted to insert the SPM diskette. Press to continue. The system shows the progress of the installation by displaying dots at the rate of one dot per second.
Page 86 Programming with SPM specifies English as the PC language. spm -l english specifies French as the PC language. spm -l french specifies Spanish as the PC language. spm -l spanish Edit the ams.cfg file. (If you are unsure about editing the file, you can remove it.
Page 87: Inter-Release Compatibility
Programming with SPM Instructions Display Step Type 1, 2, or 3 to select a language. The language you choose becomes the SPM (PC) language. Review your selections and type y to change any of the information on the screen or n to save the initialization information.
Page 88: Upgrade Procedure
Programming with SPM Table 2-3. Programming Compatibility Restore on Program/ Backup on SPM Version 1.13 1.16 2.xx yes* 1.16 2.xx y e s y e s * 2.xx The backup file must be converted before it is restored. Upgrade Procedure Upgrading involves several steps.
Page 89 Programming with SPM b. Unplug the interface cords from the SPM and SMDR printer ports on the processor module. c. Remove the processor module from Slot 0. d. Remove the feature module from the processor module and replace it with a Release 1.1 or 2.0 feature module. e.
Page 90: Table 2-4. Programming Needed After Upgrade To Release 1.1
Programming with SPM Table 2-5 lists features added with Release 2.0 of the communications system. When you upgrade from Release 1.1 to Release 2.0, you must program these features as the last step (Step 7) of the upgrade procedure. When you upgrade from Release 1.0 to Release 2.0, you must program the features listed in Table 2-4, then the features listed in Table 2-5.
Page 91 Programming with SPM Table 2-5. — Continued Data Status Sys Program More Cntr-Prg Program Ext Extension copy: Sys Program More Cntr-Prg Copy Ext Posted Message button on analog multiline and MLX-10™ non-display telephones (for use with Do Not Disturb) Sys Program More cntr-Prg Program Ext...
Page 92: Basic System Operating Conditions
Programming Procedures Basic System Operating Conditions The procedures in this section are all related to the system rather than to the operation of telephones, operator positions, or trunks. These are conditions that have to be set only when the system is new or, sometimes, after a frigid start. NOTE: You have to reset the system time when Daylight Savings Time begins and ends.
Page 93 Programming Procedures System Restart CAUTION: This procedure is for qualified support personnel only. Use this procedure to perform a system restart (cold start). All calls are dropped when you perform this procedure. System programming is saved. Telephones with the Extension Status feature can lose toll restrictions as a result of a cold start.
Page 94 Programming Procedures Procedure: System Restart On the PC On the console Display/Instructions Step [ F1 ] Press Select System. Select the System menu. [ F1 ] Press Select Restart. Select System Restart. [ F1 ] Press Select Yes. To restart system [ F2 ], Press Select No,...
Page 95 Programming Procedures System Programming Position Assignment Use this procedure to reassign the station jack used for system programming. This jack should not be the same jack used for the operator position. The system programming position can be reassigned only to one of the first five jacks on the first MLX module.
Page 96 Programming Procedures Procedure: System Programming Position Assignment On the PC On the console Display/Instructions Step [ F1 ] Press Select System. Select the System menu. [ F2 ] Select SProg Port, Press Select System Programming port. [ Alt ] [ P ] Press Drop.
Page 97 Programming Procedures System Language Release 1.1 and 2.0 Only Your communications system offers you a choice of three languages (English, French, and Spanish) for the following options: System language (set first) Station Message Detail Recording (SMDR) reports (see “System Features”) Print reports (see “Printing Reports”) Extensions (see “Optional Telephone Features”) Use this procedure to set the system language.
Page 98 Programming Procedures Procedure: System Language On the PC On the console Display/Instructions Step [ PgUp ] Press More. Press Go to the second screen of the System Programming menu. [ F6 ] Press Select Language Select Language. [ F1 ] Press Select SystemLang.
Page 99 Programming Procedures On the PC On the console Display/Instructions Step [ F1 ], [ F2 ], Press Select English, Select a system language. (The [ F3 ] French, or Spanish. default is English.) [ F10 ] Press Select Enter. Save your entry. Session is terminated;...
Page 100 Programming Procedures Board Renumbering CAUTION: This procedure is to be performed by qualified support personnel on/y. Use this procedure to renumber boards that have already been installed. Note that this is not the same procedure as the Boards option, available to qualified service personnel with SPM only.
Page 101 Programming Procedures Procedure: Board Renumbering On the PC On the console Display/Instructions Step [ F1 ] Press Select System. Select the System menu. [ F4 ] Press Select Board Renum. Select Board Renumberlng. [ F2 ] Press Select Yes. To continue the Board Renumbering procedure [ F3 ] Press...
Page 102 Programming Procedures Mode of Operation The system mode — Key, Behind Switch, or Hybrid/PBX — determines how the system operates, More specifically, the system mode determines: how lines or trunks are provided to users types of operator consoles allowed features available Changing this option causes a system restart and terminates the programming session.
Page 103 Programming Procedures Summary: Mode of Operation System manager Programmable by Mode Idle Condition System idle Form 1, System Planning Planning Form Factory Setting Key, Behind Switch, Hybrid/PBX Valid Entries Inspect Copy Option System Mode Select mode Enter Console Procedure [ F1 ] [ F3 ] [ F10 ] Select mode...
Page 104 Programming Procedures Procedure: Mode of Operation On the PC On the console Display/Instructions S t e p [ F1 ] Press Select System. Select the System menu. [ F3 ] Press Select Mode. Select the Mode screen. [ F1 ], [ F2 ],or Press Select Key Select the appropriate mode.
Page 105 Programming Procedures Automatic Maintenance Busy Automatic Maintenance Busy allows the system to take a malfunctioning trunk out of service for outgoing calls. (Incoming calls are never blocked. ) This protects against disruptions in outgoing calling patterns that are caused by faulty outside facilities.
Page 106 Programming Procedures To enable/disable with tie trunks: System MaintenBusy Enable Enter Enable/Disable Enter Exit To disable Automatic Maintenance Busy: PC Procedure [ F1 ] [ F6 ] [ F2 ] [ F10 ] [ F5 ] To enable Automatic Maintenance Busy – no tie trunks: [ F1 ] [ F6 ] [ F1 ]...
Page 107 Programming Procedures Procedure: Automatic Maintenance Busy On the PC On the console Display/Instructions Step [ F1 ] Press Select System. Select the System menu. [ F6 ] Press Select MaintenBusy. Select the Automatic Maintenance Busy menu. [ F1 ] [ F2 ] Press Select Enable or Enable or disable Automatic...
Page 108 Proaramming Procedures Display/Instructions On the PC Step On the console If you selected Enable and your Select Enable Or [ F1 ] [ F2 ] Press system has tie trunks, specify Disable. whether to take malfunctioning tie trunks out of service automatically or leave malfunctioning tie trunks available for outgoing calls.
Page 109 Programming Procedures System Date The System Date feature allows you to set the month, day, and year that appear on MLX display telephones and on Station Message Detail Recording (SMDR) reports. NOTE: If you are planning to use the SMDR feature, make sure the current date is set.
Page 110 Programming Procedures Procedure: Set System Date Display/Instructions On the console On the PC S t e p [ F1 ] Press Select System. Select the System menu [ F7 ] Press Select Date. Select the Date screen. xxxxxx = current system date [ Alt ] [ P ] Press Drop.
Page 111 Programming Procedures System Time The System Time feature allows you to set the time that appears on MLX display telephones and on SMDR reports. NOTE: If you are planning to use the SMDR feature, make sure the system time is set accurately.
Page 112 Programming Procedures Procedure: Set System Time On the PC On the console Display/Instructions Step [ F1 ] Press Select System. Select the System menu. [ F8 ] Press Select Time. Select the Time screen. xxxx = current system time [ Alt ] + [ P ]. Press Press Drop.
Page 113: System Renumbering
Programming Procedures S y s t e m R e n u m b e r i n g The procedures in this section are used to assign the 2-digit, 3-digit, and Set Up Space numbering plans. NOTE: System Renumbering is called Flexible Numbering in the MERLIN® II Communications System.
Page 114: Figure 3-1. 2-Digit Numbering
Programming Procedures Operator Console (not flexable) S t a t i o n s 10 — 19 S t a t i o n s 20 — 29 S t a t i o n s 30 — 39 S t a t i o n s 40 —...
Page 115: Figure 3-3. Setup Space Numbering
Programming Procedures Operator Console (not flexable) 100 — 199 200 — 299 300 — 399 400 — 499 500 — 599 600 — 699 Main Pool S t a t i o n s 7 2 4 3 - MFMs/7500Bs 7 4 4 4 - Calling Group P a g e...
Page 116 Programming Procedures Select System Numbering Plan CAUTION: To avoid possible loss of system programming information, renumber the system before you program the rest of the options described in this chapter. Three system numbering plans are available. These should appear on System Planning Form 2a.
Page 117 Programming Procedures CAUTION: [ F5 ] Select Exit on the console, on the PC, when you have finished selecting the numbering plan. If you press Home, extensions may remain in the forced idle condition (indicated when the LED next to each DSS button is on).
Page 118 Programming Procedures Procedure: Select System Numbering Plan On the PC Display/Instructions On the console Step [ F2 ] Press Select SysRenumber. Select the System Renumbering menu. [ F1 ] Press Select Default Select the Default Numbering Numbering. screen. If you get the System Busy message, wait for an idle condition, or exit system progranming and try again later.
Page 119 Programming Procedures On the PC On the console Display/Instructions S t e p If You select 2-digit or 3-digit, go to Step 5. If you select SetUp Space, exit [ F5 ] Press two times. Select Exit two times. to the System Renumber screen.
Page 120 Programming Procedures Single Renumbering Use this procedure to assign a specified extension number to a telephone, accessory, line, pool (Hybrid/PBX only), calling group, paging group, or Listed Directory Number. Single renumbering is also used for Remote Access, Park, Idle Line Access (Key and Behind Switch only), and Automatic Route Selection (Hybrid/PBX only).
Page 121 Programming Procedures Procedure: Single Renumbering On the PC Display/Instructions On the console S t e p [ F2 ] Press Select SysRenumber. Select the System Renumbering menu, [ F2 ] Select Single Press Select the Single Renumbering screen. If you get the System Busy message, wait for an idle condition, or exit system programming and try again later [ PgUp ]...
Page 122 Programming Procedures On the PC On the console Display/Instructions Step Press the function key Press the button next to Select an item for next to your selection. your selection. renumbering. = option name selected in Step 4 Specify the old extension in one of the following ways (if you are programming a sequence enter the lowest number):...
Page 123 Programming Procedures On the PC Display/Instructions On the console S t e p To save your entry and renumber another item of same type: [ F9 ] Press If next extension number Select Next. Repeat Step 7. is sequential Repeat Step 7. Your previous entry is saved and next extension number displays on line 1 of the screen...
Page 124 Programming Procedures Block Renumbering Use this procedure to assign extension numbers to a group of extensions, accessories, or lines. Both the original numbers and the numbers they are being changed to must be sequentially numbered. When required, this procedure should be performed immediately following the selection of a system numbering plan.
Page 125 Programming Procedures Dial Console Procedure SysRenumber Block Select type of group no. of first group member Dial no. of last Enter group member Dial new beginning no. Enter Enter Exit Exit Exit [ F2 ] [ F3 ] PC Procedure Select type of group Type no.
Page 126 Programming Procedures Procedure: Block Renumbering On the PC On the console Display/Instructions Step [ F2 ] Press Select SysRenumber. Select the System Renumber menu. [ F3 ] Press Select Block. Select Block Renumbering. If you get the System Busy message, wait for an idle condition, or exit system programrning and try again later.
Page 127 Programming Procedures On the PC On the console Display/Instructions Step **** = Option selected in Step 3 Specify currently assigned number for the first member of the group in one of the following ways: Type [nnnn]. Dial [nnnn]. Extension number Dial [sspp].
Page 128 Programming Procedures On the PC On the console Display/Instructions Step nnnn = number entered in Step 6 **** = option name selected in Step Specify new extension number for first member of the group in one of the following ways: Type [nnnn].
Page 129 Programming Procedures Direct Station Selector (DSS) Page Buttons Use this procedure to set the three Page buttons on the DSS to correspond to the system numbering plan. This procedure assigns extension numbers to DSS buttons. You cannot program individual buttons on a DSS; this is the only method for programming DSS buttons.
Page 130 Programming Procedures Summary: Assign Direct Station Selector Page Buttons Programmable by System manager Mode Not required Idle Condition Planning Form Form 6a, Optional Operator Features Page 1 = 0 Page 2 = 50, Page 3 = 100 Factory Setting 1 , 2 , 3 Valid Entries Inspect Copy Option...
Page 131 Programming Procedures Procedure: Assign Direct Station Selector Page Buttons On the PC On the console Display/Instructions Step [ F2 ] Press Select SysRenumber. Select the System Renumber menu. [ F2 ] Press Select Single. Select Single Renumbering. [ PgUp ] Press Press More.
Page 132 Programming Procedures On the PC On the console Step Display/Instructions Type [n]. Dial [n]. Specify the Page button you want to program (n = 1-3). [ F10 ] Press Select Enter. Save your entry. n = page button number entered in Step 5 nnnn = current dial code [ Alt ] + [ P ] Press...
Page 133 Programming Procedures On the PC On the console Display/Instructions Step To save your entry and program other Page buttons [ F7 ]. Press Select Next. If next Page button Repeat Steps 7 and 8. Repeat Steps 7 and 8. number is sequential Your previous entry is saved and next Page button number displays on line...
Page 134: System Operator Positions
Programming Procedures System Operator Positions A system operator position — for the Queued Call Console operator or the Direct-Line Console operator — should be programmed before you program lines or trunks. The QCC operator position is available only for Hybrid/PBX systems. The DLC operator position is available in any mode and must be programmed if you have Call Management Systems connected to any operator ports.
Page 135 Programming Procedures Primary Operator Positions The primary operator position is the position to which your call is directed when you dial 0 on a System Access button. The first jack on the first MLX module in your system is assigned as the primary operator position.
Page 136 Programming Procedures Entering Programming Console: Select Menu Sys Program Exit [ F1 ] [ F5 ] PC/SPM: Type SPM press any key Exiting Without Changes To exit from any screen without making changes, select Exit on the console or [ F5 ] press on the PC before saving your entry or menu selection.
Page 137 Programming Procedures Procedure: QCC Operator Positions On the PC On the console Display/Instructions Step [ F3 ] Press Select Operator. Select the Operator menu. [ F1 ] Press Select Positions. Select Positions. [ F2 ] Press Select Queued Call. Select the QCC position. If you get the System Busy message, wait for an idle condition, or exit system programming and try agan...
Page 138 Programming Procedures On the console On the PC Display/Instructions S t e p If a DSS is attached, do the following: Toggle the LED On/Off, Check red LEDs for feature as required. status. red LED indicates the following: on = telephone is currently assigned as a QCC position flashing = telephone can be...
Page 139 Programming Procedures DLC Operator Positions DLC operator positions can be assigned to the first and fifth ports on the first modules with digital or analog multiline station jacks. A maximum of eight DLC operator positions can be assigned. Any combination of operator positions can be assigned as long as there are no more than four QCC operators and no more than 8 operators in total.
Page 140 Programming Procedures Procedure: Identify or Remove DLC Operator Positions On the PC Display/Instructions On the console S t e p [ F3 ] Press Select Operator. Select the Operator menu. [ F1 ] Press Select Positions. Select Positions. [ F1 ] Press Select the DLC position.
Page 141 Programming Procedures On the PC On the console Display/Instructions Step If you have a DSS attached, do the following: Toggle the LEDs Check red LEDs for feature On/Off, as required. status. The red LED indicates the following: on= telephone assigned as a DLC position flashing = telephone can be assigned as a DLC...
Page 142: Lines And Trunks
Programming Procedures Lines and Trunks The procedures in this section are used to assign optional features to individual lines and trunks. The optional features that can be assigned are the following: Type of Trunk Outmode Signaling for Loop or Ground Start Trunks Rotary Trunk Digit Transfer Disconnect Signaling Reliability Toll Type...
Page 143 Programming Procedures Type of Trunk Use this procedure to specify the type of trunk—loop-start (LS) or ground-start (GS) — for each outside trunk connected to one of these modules: 400 GS/LS 408 GS/LS 800 GS/LS 408 GS/LS-MLX Any combination of trunk types (all loopstart, all groundstart, or some of each) is permissible.
Page 144 Programming Procedures Procedure: Type of Trunk On the console On the PC Display/Instructions Step [F4] Select LinesTrunks. Press Select the Lines and Trunks menu. [F1] Press Select Loop Start/Ground Select LS/GS/DSl. Start/DSl. Dial [nn]. Type [nn]. Specify slot number (1-17) in control unit that contains 400, 408, 408GS/LS-MLX, or 800 GS/LS module.
Page 145 Programming Procedures On the PC On the console Display/Instructions Step **** = 400, 408, 408-MLX, or 800 module xx = slot number entered in step 3 [F1], [F2], Press Select GroundStart, Specify type of trunks L o o p S t a r t , A l l connected to module.
Page 146 Programming Procedures On the console On the PC Display/Instructions Step [F10] Press Select Enter. To save your entry and assign Repeat Steps 5 and 6. Repeat Steps 5 and 6. trunk type shown on line 1 to another port number To save your entry and program another module: [F9]...
Page 147 Programming Procedures Outmode Signaling for Loop or Ground Start Trunks Use this procedure to identify either touch-tone signaling or rotary dial signaling for outgoing calls placed by using each loop-or ground-start trunk. NOTE: This procedure is not required if your system has only touch-tone lines/trunks.
Page 148 Programming Procedures † To program a single extension: PC Procedure [F4] [F3] [F1] [F6] Type no. of the line [F10] [F5] [F5] [F5] To program a block of extensions: [F4] [F3] [F1] Select block of lines Toggle [F10] [F5] [F5] [F5] letter G On/Off Entry mode available...
Page 149 Programming Procedures Procedure: Outmode Signaling for Loop or Ground Start Trunks On the PC On the console Display/Instructions Step [F4] Press Select LinesTrunks. Select the Lines and Trunks [F3] Select LinesTrunks Press Select Touch-Tone/Loop Start Disconnect [F1] Press Select Outward Dialing Mode. Select Outmode To select single line, go to Step 5 a .
Page 150 Programming Procedures On the console On the PC Display/Instructions Step For a single line, do the following: [F6] Press 1. Specify entry mode. Select Entry Mode. Dial [nnn]. Type [nnn], 2. Specify the number of the line with touch-tone signaling. [F10] Press Select Enter.
Page 151 Programming Procedures Rotary Trunk Digit Transfer Use this procedure to designate whether dialed digits on rotary dial trunks are sent one-by-one as they are dialed (no delay), or are stored and sent when dialing is completed (delay). Entering Programming Console: Select Menu Sys Program Exit [F1]...
Page 152 Programming Procedures Procedure: Rotary Trunk Digit Transfer On the PC On the console Display/Instructions Step [F7] Press Select Options. Select the Options menu. [PgUp] Press Press More. Go to the second screen of the Options menu. [F4] Select Rotary. Press Select Rotary.
Page 153 Programming Procedures Disconnect Signaling Reliability Use this procedure to classify the disconnect signal sent by the central office on loop-start trunks as one of the following: Reliable – signal sent within a short time Unreliable – signal may not be provided The setting selected applies to all trunks in the system;...
Page 154 Programming Procedures Summary: Disconnect Signaling Reliability Programmable by System manager, Integrated Administration A l l Mode Not required Idle Condition Form 2c, System Numbering – Trunk Jacks Planning Form Factory Setting Unreliable Valid Entries Unreliable, Reliable Inspect Copy Option Lines Trunks TT/LS Disc LS Disconnect Console Procedure...
Page 155 Programming Procedures Procedure: Disconnect Signaling Reliability On the PC On the console Display/Instructions Step [F4] Press Select LinesTrunks. Select the Lines and Trunks menu. [F3] Press Select TT/LS Disc. Select Touch - Tone/Loop Start Disconnect. [F2] Press Select LS Select Loop Start Disconnect. Disconnect.
Page 156 Programming Procedures Toll Type Use this procedure to specify whether users have to dial a toll prefix (1 or 0 before dialing an area code and telephone number. (Your local telephone company should verify toll prefix requirements for each trunk. ) This setting is used by the system to classify calls as local or long distance so that toll restrictions can be applied as appropriate.
Page 157 Programming Procedures † To program a single telephone: PC Procedure [F4] [F10] [F6] [F10] Type no. of the line [F5] [F5] To program a block of telephones: [F4] [F10] Select block of lines Toggle letter G [F10] [F5] [F5] On/Off Procedure: Toll Type On the PC On the console...
Page 158 Programming Procedures On the PC On the console Display/Instructions Step For a single line, do the following: [F6] Press Select Entry Mode. 1. Specify entry mode Type [n], Dial [n]. 2. Specify the number of the line that requires a toll prefix (1 or 0 before the area code.
Page 159 Programming Procedures Hold Disconnect Interval Use this procedure to specify the number of milliseconds before a loop-start trunk is released when a caller on hold hangs up and abandons the call. This can be specified as either a long interval (450 ms) or a short interval (50 ins). The hold disconnect interval applies to loop-start trunks connected to 400, 408, or 800 modules;...
Page 160 Programming Procedures Summary: Hold Disconnect Interval Programmable by System manager A l l Mode Not required Idle Condition Form 2c, System Numbering – Trunk Jacks Planning Form Long interval (450 ms) Factory Setting Long interval, short interval Valid Entries Inspect Copy Option Console Procedure †...
Page 161 Programming Procedures Procedure: Hold Disconnect Interval On the PC On the console Display/Instructions Step [F4] Press Select LinesTrunks. Select the Lines and Trunks menu. [PgUp] Press Press More. Go to the second screen of the Lines and Trunks menu. [ F 1 ] Select HoldDiscnct.
Page 162 Programming Procedures On the PC On the console Display/Instructions Step For a single line, do the following: [F6] Press Select Entry Mode. 1. Specify entry mode. Type [nnn] Dial [nnn]. Specify the number of the trunk with long disconnect intervals. [F10] Press Select Enter.
Page 163 Programming Procedures Principal User for Personal Line Use this procedure to assign or remove one telephone as principal user for a personal line. When a telephone with Remote Call Forwarding activated is assigned as principal user, calls received on the personal line are forwarded to an outside telephone number.
Page 164 Programming Procedures Summary: Principal User for Personal Line Programmable by System manager A l l Mode Not required Idle Condition Planning Form Form 4b, Analog Multiline Telephone Form 4d, MLX Telephone Form 4e, MFM Adjunct - MLX telephone Form 4f, Tip/Ring Equipment Form 5a, Direct-Line Console (DLC) - Analog Form 5b, Direct-Line Console (DLC) - Digital Form 5c, MFM Adjunct-DLC...
Page 165 Programming Procedures Procedure: Principal User for Personal Line On the PC On the console Display/Instructions Step [F4] Press Select LinesTrunks Select the Lines and Trunks menu. [PgUp] Press Press More. Go to the second screen of the Lines and Trunks menu. [F2] Press Select PrncipalUsr.
Page 166 Programming Procedures On the console On the PC Display/Instructions Step Specify the trunk to which you are assigning a principal user in one of the following ways (if you are programming a sequence, enter the lowest number): Dial [nnn]. Type [nnn]. Trunk number Dial [sspp].
Page 167 Proaramming Procedures On the PC Display/Instructions On the console Step [F8] Press Select Delete. To remove telephone as principal user for one line/trunk To assign telephone as principal user for line/trunk and assign principal user for another line/trunk: [F9] Press If next line/trunk Select Next.
Page 168 Programming Procedures QCC Queue Priority Level Use this procedure to assign QCC queue priority level values (1-7) to each loop-start, ground-start, and automatic-in tie trunk in your system. The value assigned determines the order in which calls are sent to the QCC operator positions.
Page 169 Programming Procedures To program a single extension: † PC Procedure [F4] [PgUp] [F3] [F10] Type priority level [F10] Select entry mode Type trunk no. [F5] [F5] To program a block of extensions: [F4] [PgUp] [F3] [F10] Type priority level Select block of lines Toggle letter G On/Off [F10] [F5]...
Page 170 Programming Procedures On the PC On the console Display/Instructions Step Type [n]. Dial [n]. Specify the priority level. [F10] Press Select Enter. Save your entry. x = QCC Queue priority entered in Step 4 To specify a single Iine, go to Step 7a.
Page 171 Programming Procedures On the PC On the console Display/Instructions Step 4. To assign trunks to the specified priority level and assign trunks to another priority level [F9] Press Select Next. If next priority level Repeat Step 7a. Repeat Step 7a. is sequential Your previous entry is saved, and next priority...
Page 172 Programming Procedures QCC Operator to Receive Calls Use this procedure to do the following determine whether or not incoming calls on each trunk ring into the QCC queue identify the QCC system operator positions to receive incoming calls on each trunk NOTE: This procedure applies only in Hybrid/PBX mode in a system that includes QCC operator positions.
Page 173 Programming Procedures Entering Programming Console: Select Menu Sys Program Exit [F1] [F5] PC/SPM: Type SPM press any key Exiting Without Changes To exit from any screen without making changes, select Exit on the console or [F5] press on the PC before saving your entry or menu selection, Summary: QCC Operator to Receive Calls Programmable by System manager...
Page 174 Programming Procedures Procedure: QCC Operator to Receive Calls On the PC Display/Instructions On the console Step [F4] Press Select LinesTrunks. Select the Lines and Trunks menu. [PgUp] Press More Press Go to the second screen of the Lines and Trunks menu. [F4] Select QCC Operator.
Page 175 Programming Procedures On the PC On the console Display/Instructions S t e p Specify QCC operator to receive calls in one of the following ways: Dial [nnnn]. Type [nnnn]. Extension number Type [sspp]. Dial [sspp]. Slot and port number Type #[nnn]. Dial #[nnn].
Page 176 Programming Procedures On the PC On the console Display/Instructions Step 2. Specify the trunks assigned to ring into the QCC queue. Type [mm]. Trunk number Dial [nnn]. Dial # [sspp] Type # [sspp]. Slot and port number Dial # [nnn]. Type # [nnn].
Page 177 Programming Procedures On the PC Step Display/Instructions On the console For a block of lines/trunks, do the following: [F1], [F2], 1. Select the lines/trunks Select Lines 01-20, Press associated with the 20 Lines 21–40, [F3] [F4] line buttons on the Lines 41–60, system programming or Lines 61–80.
Page 178 Programming Procedures Trunks to Pools Assignment NOTE: This procedure applies in the Hybrid/PBX mode only Use this procedure to create pools (groups of outside trunks connected to the system). Pools are used to specify preferred routes for Automatic Route Selection. In addition, pools enable users to select a trunk by dialing a pool dial-out code or by pressing a single button on the telephone, (A separate button for each trunk is not needed.
Page 179 Programming Procedures Entering Programming Console: Select Menu Sys Program Exit [F1] [F5] PC/SPM: Type SPM press any key Exiting Without Changes To exit from any screen without making changes, select Exit on the console or [F5] press on the PC before saving your entry or menu selection. Summary: Trunks to Pools Assignment System manager Programmable by...
Page 180 Programming Procedures Procedure: Trunks to Pools Assignment On the PC On the console Display/Instructions Step [F4] Press Select LinesTrunks. Select the Lines and Trunks menu, [F9] Press Select Pools. Select Pools Type [nnn]. Specify the pool dial-out code Dial [nnn]. for the pool you want to program.
Page 181 Programming Procedures On the PC On the console Display/Instruction Step For a single line/trunk, do the following: [F6] Press Select Entry Mode 1. Specify entry mode. Type [nnn] 2. Specify the trunk number Dial [nnn]. for the pool. [F10] [F8] Press Select Enter or Assign or remove trunk...
Page 182 Programming Procedures Copy Options for Lines/Trunks Use this procedure to copy options assigned to loop-start or ground-start trunks, tie trunks, or DID trunks. Note that many of these options apply to Hybrid/PBX systems only. The following information is copied for each type: For loop-start or ground-start trunks (including those emulated on T1 facilities): toll type, signaling type, and pool assignment (Hybrid/PBX only)
Page 183 Programming Procedures Entering Programming Console: Select Menu Sys Program Exit [F1] [F5] PC/SPM: Type SPM press any key Exiting Without Changes To exit from any screen without making changes, select Exit on the console or [F5] press on the PC before saving your entry or menu selection. Summary: Copy Options for Lines/Tunks System manager Programmable by...
Page 184 Programming Procedures Procedure: Copy Options for Lines and Trunks On the PC On the console Display/Instructions Step [F4] Press Select LinesTrunks. Select the Lines and Trunks menu. [F7] Press Select Copy. Select Copy. [F1] Press To copy a single trunk, select Select Single.
Page 185 Programming Procedures On the PC On the console Display/Instructions Step For a single trunk, do the following: Specify trunk to copy from in one of the following ways (if you are copying from more than one trunk, enter the lowest number): Type [nnn].
Page 186 Programming Procedures On the PC On the console Display/Instructions S t e p 4. To save your entry and copy option assignments from same line/trunk shown on line 1 to another individual line/trunk: [F9] Press If next line/trunk Select Next. Repeat number 3 number is Repeat number 3...
Page 187 Programming Procedures On the PC On the console Display/Instructions Step [F10] Press Select Enter. 2. Save your entry. xxx = trunk number entered in number 1 of Step 4b 3. Specify first trunk number to copy to. Type [nnn]. Dial [ n n n ] . Trunk number Dial [ s s p p ] .
Page 188: Ds1 Facilities
Programming Procedures D S 1 F a c i l i t i e s Use the procedures in this section to program the following options for DS1 facilities (T1 or PRI) connected to a 100D (DS1 ) module: Type of DS1 facility —...
Page 189 Programming Procedures Type of DS1 Facility Use this procedure to specify the type of facility (T1 or PRI) connected to a 100D (DS1) module. If T1 type is programmed and the channels are used for emulation and/or AT&T Switched Network (ASN) you must specify the type of channel emulation. If the type is T1 and the type of channel emulation is tie trunk, you must specify the transmit/receive loss parameter setting.
Page 190 Programming Procedures Summary: Type of DS1 Facility System manager Programmable by Mode 100D module idle Idle Condition System Numbering - Trunk Jacks Form 2c, Planning Form Incoming Trunks - DS1 Connectivity (100D Form 3b Module) Factory Setting T1, PRI Valid Entries Inspect Copy Option To select PRI:...
Page 191 Programming Procedures To select PRI: PC Procedure [F4] [F1] [F10] [F1] Type slot no. [F2] [F10] [F5] [F5] [F5] To select T1 - All Ground, All Loop, All DID, All Unequip: [F4] [F1] [F10] [F1] Type slot no. [F1] [F10] [PgUp] Select type of emulation [F10]...
Page 192 Programming Procedures Procedure: Type of DS1 Facility Display/Instructions On the console On the PC S t e p [F4] Press Select the Lines and Trunks Select LinesTrunks. menu. [F1] Press Select Loop Start/Ground Select LS/GS/DS1 Start/DS1. Type [nn]. Specify the slot number in the Dial [nn].
Page 193 Programming Procedures On the PC On the console Display/Instructions Step xx = slot number entered in Step 3 [F1] Press Select Type. Select Type. xx = slot number entered in Step 3. [F1] [F2] Press Select T1 or PRI. Select a facility type. [F10] Press Select Enter.
Page 194 Programming Procedures On the console On the PC Display/Instructions Step [PgDn] Press More Press To select DID or ALL DID xx = slot number entered in Step 3 Press the button next Press the function key Select trunk type. to your selection. next to your selection.
Page 195 Programming Procedures On the PC Display/Instructions On the console Step **** = option select in Step 8 xx = slot entered in Step 3 1. Specify emulated tie trunks as TIE-PBX or Toll. [F1] [F2] Press TIE-PBX: Transmit Select TIE-PBX receive loss set to 0/4.
Page 196: Programming Procedures
Programming Procedures Display/Instructions S t e p On the console On the PC [F10] If next tie slot number is Press Select Enter not sequential Repeat Steps 5-10. Repeat Steps 5-10. [F5] When all entries are complete Press Select Exit. To return to System [F5] Select Exit...
Page 197 Programming Procedures Frame Format Use this procedure to specify the framing format for the 100D module as D4 Compatible or Extended Super Frame. Your selection must match the framing mode at the far end of the DS1 facility. Entering Programming Console: Select Menu Sys Program Exit...
Page 198 Programming Procedures Procedure: Frame Format On the PC On the console S t e p Display/Instructions [F4] Press Select LinesTrunks Select the Lines and Trunks menu. [F1] Press Select LS/GS/DS1 Select Loop Start/ Ground Start/DS1. Type [nn]. Dial [nn]. Specify the slot number in the control unit that contains the 100D module.
Page 199 Programming Procedures On the PC On the console Display/Instructions Step xx = slot number entered in Step 3 [F2] Press Select FrameFormat. Select Frame Format. xx = slot number entered in Step 3 [F1] [F2] Press Select D4 Compatible Select a format type. Or Extended Super Frame.
Page 200 Programming Procedures Zero Code Suppression Use this procedure to specify zero code suppression for the 100D module as AMI Zero Code Suppression (AMI-ZCS) or Bipolar 8 Zero Suppression (B8ZS). Your selection must match the suppression at the far end of the DS1 facility. Entering Programming Console: Select Menu...
Page 201 Programming Procedures Procedure: Zero Code Suppression On the PC On the console Step Display/Instructions [F4] Press Select LinesTrunks. Select the Lines and Trunks m e n u . [F1] Press Select LS/GS/DS1. Select Loop Start/Ground Start/DS1. T y p e [ n n ] . Dial [nn].
Page 202 Programming Procedures On the PC On the console Display/Instructions Step xx = slot number entered in Step 3 Select AMI-ZCS Select AMI Zero Code or B 8 Z S Supression or Bipolar 8 Zero Substitution [F10] Press Select Enter. Save your entry. [F5] Press Select Exit...
Page 203 Programming Procedures Signaling Mode Use this procedure to specify the signaling for the 100D module as robbed-bit or common-channel signaling. NOTE: This procedure is needed only for T1 facilities; signaling is set automatically for PRI facilities. Entering Programming Console: Select Menu Sys Program Exit [F1]...
Page 204 Programming Procedures Procedure: Signaling Mode On the PC Display/Instructions On the console Step [F4] Press Select LinesTrunks. Select the Lines and Trunks m e n u . [F1] Press Select LS/GS/DS1. Select Loop Start/Ground Start/DS1. Dial [nn]. Type [nn]. Specify the slot number in the control unit that contains the 100D module.
Page 205 Programming Procedures Display/Instructions On the console On the PC Step xx = slot number entered in Step 3 [F1] [F2] Press Select Robbed Bit or Select type of signaling. Common Channel. [F10] Press Save your entry. Select Enter. [F5] Press To return to System Select Exit Programming menu...
Page 206 Programming Procedures Line Compensation Use this procedure to specify the amount of cable loss in decibels based on the length of cable between the 100D module and the channel service unit or far end. The choices are as follows: 1 = 0.6 dB loss 2 = 1.2 dB loss 3 = 1.8 dB loss 4 = 2.4 dB loss...
Page 207 Programming Procedures Procedure: Line Compensation On the PC On the console Display/Instructions S t e p [F4] Press Select LinesTrunks. Select the Lines and Trunks menu. [F1] Press Select LS/GS/DS1. Select Loop Start/Ground Start/DS1. Type [nn]. Dial [nn] Specify the slot number in the control unit that contains the 100D module.
Page 208 Programming Procedures Display/Instructions On the console On the PC Step xx = slot number entered in step 3 x = current compensation value [Alt] Press Drop. Press Erase current line compensation value. Dial [n]. Type [n]. Enter value for line compensation.
Page 209 Programming Procedures Clock Synchronization Use this procedure to specify the modules that provide primary, secondary, and tertiary clock synchronization. In addition, you can specify whether the clock is synchronized to the external end point (loop) or to the clock reference source (local).
Page 210 Programming Procedures Procedure: Clock Synchronization On the PC On the console Display/Instructions Step [F4] Press Select LinesTrunks. Select the Lines and Trunks menu. [F1] Press Select LS/GS/DS1. Select Loop Start/Ground Start/DS1. Type [nn]. Dial [nn]. Specify the slot number in the control unit that contains the 100D module.
Page 211 Programming Procedures On the PC On the console Display/Instructions Step xx = slot number entered in Step 4 [F1] Press Select Priority. Select Priority. xx = slot number entered in Step 3 [ F 1 ] , [ F 2 ] , P r e s s Select Primary, Select Primary, Secondary,...
Page 212 Programming Procedures On the PC On the console Display/Instructions Step xx = slot number entered in Step 3 [F3] Press Select Activation. Select Activation. xx = slot number entered in Step 3 [F1] [F2] Press Activate or deactivate the Select Active or Not Active.
Page 213 Programming Procedures Channel Service Unit Use this procedure to specify the type of equipment provided by the local telephone company as foreign exchange or special access. NOTE: You do not need to use this procedure unless your system emulates loop start or ground start with the T1 type of DS1 facility.
Page 214 Programming Procedures Procedure: Channel Service Unit On the console On the PC Display/Instructions Step [F4] Press Select LinesTrunks. Select the Lines and Trunks menu. [F1] Press Select LS/GS/DS1. Select Loop Start/Ground Start/DS1. Type [nn]. Dial [nn]. Specify the slot number in the control unit that contains the 100D module.
Page 215 Programming Procedures On the PC Display/Instructions On the console Step xx = slot number entered in Step 3 [F1] [F2] Press Select type of channel unit. Select Foreign Exchanger Special Access. [F10] Press Select Enter. Save your entry. [F5] Press two times.
Page 216: Tie-Trunks
Programming Procedures Tie Trunks The procedures in this section tell you how to program the following options for tie trunks: Direction Tie Trunk Type E&M Signal Dial Mode Tie Trunk Dial Tone Tie Trunk Answer Supervision Time Disconnect Time Tie Trunks 3-125...
Page 217 Programming Procedures D i r e c t i o n Use this procedure to specify whether tie trunks operate in a one-or two-way direction. For one-way tie trunks, you must also specify whether the direction is out or in. Entering Programming Console: Select Menu Sys Program...
Page 218 Programming Procedures Procedure: Direction On the PC Display/Instructions On the console Step [F4] Press Select LinesTrunks. Select the Lines and Trunks menu. [F2] Press Select TIE Lines. Select Tie Lines. [F1] Press Select Direction. Select Direction. Specify tie trunk in one of the following ways (if you are programming a sequence, enter the lowest number):...
Page 219 Programming Procedures On the PC Display/Instructions On the console Step [F10] Press Select Enter. Save your entry. If you get the Trunk Busy message, wait for an idle condition, or exit system programming and try again later. xxxx = trunk entered in Step 4 [F1], [F2], Press Select Two Way,...
Page 220 Programming Procedures Tie Trunk Type Use this procedure to specify whether the signaling type of incoming or outgoing tie trunk is wink, delay, immediate, or automatic. The following settings are recommended when T1 facilities are programmed for tie-trunk emulation to provide special network services (such as Megacom, Megacom 800, or Software Defined Network (SDN): If Automatic Route Selection (ARS) is used for all outgoing calls and no Personal Line or Pool buttons are used, assign the wink signaling type.
Page 221 Programming Procedures Summary: Tie Trunk Type System manager Programmable by Mode Tie trunk idle Idle Condition Form 3c, Incoming Trunks - Tie Planning Form Wink Factory Setting Wink, Delay, Immediate, Automatic Valid Entries Inspect Copy Option LinesTrunks TIE Lines Intype/Outtype Console Procedure Dial trunk no.
Page 222 Programming Procedures Procedure: Tie Trunk Type On the PC Display/Instructions On the console Step [F4] Press Select LinesTrunks. Select the Lines and Trunks menu. [F2] Press Select TIE Lines. Select Tie Lines. [F2] [F3] Press Select lntype or Select Intype or Outtype. Outtype.
Page 223 Programming Procedures On the console On the PC Display/Instructions Step [F10] Press Select Enter. Save your entry. xxxx = trunk entered in Step 4 **** = option name selected in Step 3 [F1], [F2], Press Select Wink, Delay, Select the tie trunk type. [F3], [ F 4 ] Immed, or Auto.
Page 224 Programming Procedures E&M Signal Use this procedure to specify the type of tie trunk signal, as follows: 1S - tie trunks are connected through the local telephone company 1C – tie trunks are connected directly to a system using 1S signaling 5- tie trunks are connected to a system using type 5 signaling Entering Programming Console: Select Menu...
Page 225 Programming Procedures Procedure: E&M Signal On the PC On the console Display/Instructions Step [F4] Press Select LinesTrunks. Selectthe Lines and Trunks menu. [F2] Press Select TIE Lines. Select Tie Lines. [ F 4 ] Press Select E&M Signal. Select E&M Signal. Specify the tie trunk in one of the following ways (if you are programming a sequence,...
Page 226 Programming Procedures On the PC Display/Instructions On the console Step [F10] Press Select Enter. Save your entry. xxx = trunk entered m Step 4 [F1], [F2], Press Specify the type of signaling Select Type 1S, Type1C, or Type5. (1S, 1C, or 5). [ F 3 ] To save your selection and specify E&M signaling for...
Page 227 Programming Procedures Dial Mode Use this procedure to specify whether an incoming or outgoing tie trunk is touch-tone or rotary. NOTE: Touch-tone cannot be programmed for incoming immediate tie trunks. Users of touch-tone single-line telephones cannot make calls by using individual trunks programmed for rotary operation.
Page 228 Programming Procedures Procedure: Dial Mode On the PC On the console Display/Instructions Step [F4] Press Select LinesTrunks. Select the Lines and Trunks menu. [F2] Press Select TIE Lines. Select Tie Lines. [F6] [F7] Press Select Inmode or Select lnmode or Outmode. Outmode.
Page 229 Programming Procedures On the PC On the console Display/Instructions Step To specify a single line, do the following: [F6] Press Select Entry Mode. 1. Specify entry mode. **”* = option name selected in Step 3 Type [nnn]. Dial [nnn]. 2. Enter the trunk with touch-tone signaling.
Page 230 Programming Procedures Tie Trunk Dial Tone Use this procedure to specify whether the system provides dial tone for people calling in on a tie trunk. Settings are remote (system provides dial tone) and local (system does not provide dial tone). Entering Programming Console: Select Menu Sys Program...
Page 231 Programming Procedures Procedure: Tie Trunk Dial Tone On the PC On the console Display/Instructions Step [F4] Press Select LinesTrunks. Select the Lines and Trunks menu. [F2] Press Select TIE Lines. Select Tie Lines. [F8] Press Select Dialtone. Select Dial tone. To specify a single Iine, go to Step 5a.
Page 232 Programming Procedures On the console On the PC Step Display/Instructions To specify a single line, do the following: [F6] Press 1. Specify entry mode. Select Entry Mode. Dial [nnn]. Type [nn]. 2. Enter the number of the trunk with remote dial signaling.
Page 233 Programming Procedures Tie Trunk Answer Supervision Time Use this procedure to specify the tie-trunk answer supervision time in milliseconds. Entering Programming Console: Select Menu Sys Program Exit [F1] [F5] PC/SPM: Type SPM press any key Exiting Without Changes To exit from any screen without making changes, select Exit on the console or [F5] press on the PC before saving your entry or menu selection.
Page 234 Programming Procedures Procedure: Tie Trunk Answer Supervision Time On the console On the PC Display/Instructions Step [F4] Press Select LinesTrunks. Select the Lines and Trunks menu. [F2] Press Select TIE Lines. Select Tie Lines. [F9] Press Select AnsSupvr. Select Answer Supervision. Specify the tie trunk you want in one of the following ways (if you are programming a sequence,...
Page 235 Programming Procedures On the PC On the console Display/Instructions Step [F10] Press Select Enter. Save your entry. xxxx = trunk entered in Step 4 nnnn = current time [Alt] Press Drop. Press Erase current number of milliseconds. xxxx = trunk entered in Step 4 Type [nnnn].
Page 236 Programming Procedures Disconnect Time Use this procedure to specify the tie trunk disconnect time in milliseconds. Entering Programming Console: Select Menu Sys Program Exit [F1] [F5] PC/SPM: Type SPM press any key Exiting Without Changes To exit from any screen without making changes, select Exit on the console or [F5] press on the PC before saving your entry or menu selection.
Page 237 Programming Procedures Procedure: Disconnect Time On the PC Display/Instructions On the console Step [F4] Press Select LinesTrunks. Select the Lines and Trunks menu. [F2] Press Select TIE Lines. Select Tie Lines. [F10] Press Select Disconnect. Select Disconnect. Specify the tie trunk in one of the following ways (if you are programming a sequence, enter the lowest number):...
Page 238 Programming Procedures On the console On the PC Step Display/Instructions xxxx = trunk entered in Step 4 nnnn = current time [Alt] Press Press Drop. Erase current disconnect time xxxx = trunk entered in Step 4 Type [nnnn]. Dial [nnnn]. Specify disconnect time (140-2400 ms).
Page 239: Did Trunks
Programming Procedures D I D T r u n k s These procedures detail the steps for programming DID trunks and include the following: Block Assignment DID Trunk Type Disconnect Time Expected Digits Delete Digits Add Digits Signaling Invalid Destination NOTE: These procedures apply only in the Hybrid/PBX mode.
Page 240 Proaramming Procedures Block Assignment Use this procedure to assign each DID trunk connected to the system either to Block 1 or Block 2. NOTE: DID trunks apply only in Hybrid/PBX mode. Entering Programming Console: Select Menu Sys Program Exit [F1] [F5] PC/SPM: Type SPM press any key...
Page 241 Programming Procedures Procedure: Block Assignment On the PC Display/Instructions On the console Step [F4] Press Select LinesTrunks. Select the Lines and Trunks menu. [F4] Press Select DID [F1] Press Select Block Assignment. Select Block. Type [n]. Specify the trunk block. Dial [n].
Page 242 Programming Procedures On the PC Display/Instructions On the console Step For a single line, go to Step 7a. For a block of lines, go to Step 7b. x = block entered in Step 4 For a single line, do the following: [F6] Press...
Page 243 Programming Procedures On the PC On the console Display/Instructions Step [F10] Press Select Enter. To save your entry when all entries are complete For a block of lines, do the following: [F1], [F2] Press Select Lines 01-20, Select the DID trunks [F3], [F4] Lines 21-40,...
Page 244 Programming Procedures DID Trunk Type Use this procedure to specify the type of DID trunk as either immediate-start or wink-start. NOTE: DID trunks apply only in Hybrid/PBX mode. Entering Programming Console: Select Menu Sys Program Exit [F1] [F5] PC/SPM: Type SPM press any key Exiting Without Changes To exit from any screen without making changes, select Exit on the console or...
Page 245 Programming Procedures Procedure: DID Trunk Type On the PC On the console Display/Instructions Step [F4] Press Select LinesTrunks. Select the Lines and Trunks menu. [F4] Press Select DID. Select DID. [F2] Press Select Type. Select Type. Type [n]. Dial [n]. Specify the trunk block.
Page 246 Programming Procedures On the PC Display/Instructions On the console Step x = block entered in Step 4 [F1] [F2] Select Immed or Wink. Press Specify immediate start or wink start. To save your selection and specify type for the other trunk block [F9] Press Select Next.
Page 247 Programming Procedures Disconnect Time Use this procedure to specify the DID trunk disconnect time in milliseconds NOTE: DID trunks apply only in Hybrid/PBX mode. Entering Programming Console: Select Menu Sys Program Exit [F1] [F5] PC/SPM: Type SPM press any key Exiting Without Changes To exit from any screen without making changes, select Exit on the console or [F5]...
Page 248 Programming Procedures Procedure: Disconnect Time On the PC Display/Instructions On the console Step [F4] Press Select LinesTrunks. Select the Lines and Trunks menu. [F4] Press Select DID. Select DID. [F3] Press Select Disconnect. Select Disconnect. Specify the DID trunk in one of the following ways (if you are programming a sequence, enter the lowest number):...
Page 249 Programming Procedures Display/Instructions On the console On the PC Step [F10] Press Select Enter. Save your entry. xxx = number entered in step 4 nnn = current disconnect time [Alt] Press Erase current disconnect time. Press Drop. Dial [nnn]. Type [nnn]. 7 Specify the number of milliseconds for disconnect time.
Page 250 Programming Procedures Expected Digits Use this procedure to specify the number of digits sent by the local telephone company. NOTE: DID trunks apply only in Hybrid/PBX mode. Entering Programming Console: Select Menu Sys Program Exit [F1] [F5] PC/SPM: Type SPM press any key Exiting Without Changes To exit from any screen without making changes, select Exit on the console or...
Page 251 Programming Procedures Procedure: Expected Digits On the PC On the console Step Display/Instructions [F4] Press Select LinesTrunks. Select the Lines and Trunks menu. [F4] Press Select DID. Select DID. [F4] Press Select ExpectDigit. Select Expected Digits. Type [n]. Dial [n]. Specify the trunk block.
Page 252 Programming Procedures Display/Instructions On the console On the PC Step x = block entered in Step 4 n = current number of expected digits Press [Alt] + [P] Erase current number of Press Drop. expected digits. Type [n]. Specify the number of Dial [n].
Page 253 Programming Procedures Delete Digits Use this procedure to specify the number of digits to be deleted from the digits sent by the local telephone company. NOTE: DID trunks apply only in Hybrid/PBX mode Entering Programming Console: Select Menu Sys Program Exit [F1] [F5]...
Page 254 Programming Procedures Procedure: Delete Digits On the PC On the console Step Display/Instructions [F4] Press Select LinesTrunks. Select the Lines and Trunks menu. [F4] Press Select DID. Select DID. [F6] Select DeleteDigit. Press Select Delete Digit. Type [n] Dial [n]. Specify the trunk block you want to program.
Page 255 Programming Procedures On the PC On the console Step Display/Instructions x = block entered in Step 4 n = current number of delete digits [Alt] Press Press Drop. Erase current number of delete digits. Type [n], Dial [n]. Specify number of delete digits.
Page 256 Programming Procedures Add Digits Use this procedure to specify the specific digits that must be added to the digits sent by the local telephone company. NOTE: DID trunks apply only in Hybrid/PBX mode. Entering Programming Console: Select Menu Sys Program Exit [F1] [F5]...
Page 257 Programming Procedures Procedure: Add Digits On the PC On the console Display/Instructions Step [F4] Press Select LinesTrunks. Select the Lines and Trunks menu. [F4] Press Select DID. Select DID. [F7] Press Select Add Digits. Select Add Digits. Type [n]. Dial [n]. Specify the trunk block.
Page 258 Programming Procedures Display/Instructions On the console On the PC Step x = block number entered in Step 4 nnnn = current added digits [Alt] Press Erase current number of digits. Press Drop. Type [nnnn]. Specify digits to add Dial [nnnn]. (1 - 9999).
Page 259 Programming Procedures S i g n a l i n g Use this procedure to specify whether the type of dialing signal from the local telephone company is touch-tone or rotary. NOTE: DID trunks apply only in Hybrid/PBX mode. Entering Programming Console: Select Menu Sys Program Exit...
Page 260 Programming Procedures Procedure: Signaling On the PC Display/Instructions On the console Step [F4] Press Select LinesTrunks. Select the Lines and Trunks menu. [F4] Press Select DID. Select DID. [F8] Press Select Signaling. Select Signaling. Dial [n]. Type [n]. Specify the trunk block. [F10] Press Select Enter.
Page 261 Programming Procedures On the PC On the console Display/Instructions Step x = block entered in Step 4 [F1] [F2] Press Specify Rotary or TouchTone. Select Rotary or TouchTone. To save your selection and specify type for other trunk block [F9] Press Select Next.
Page 262 Programming Procedures Invalid Destination Use this procedure to specify whereto direct outside calls (received on DID trunks) to unassigned extension numbers. Calls can be directed to a backup position (normally the primary system operator) or given a fast busy signal. NOTE: DID trunks apply only in Hybrid/PBX mode.
Page 263 Programming Procedures Procedure: Invalid Destination On the PC On the console Display/Instructions Step [F4] Press Select LinesTrunks. Select the Lines and Trunks menu. [F4] Press Select DID. Select DID. [F9] Press Select InvalDstn. Select Invalid Destination. [F1] [F2] Press Select Send to Specify handling of calls directed to an invalid Backup Extension...
Page 264: Pri Facilities
Programming Procedures PRI Facilities The procedures in this section provide the steps for programming the following options for Primary Rate Interface (PRI) Facilities connected to a 100D (DS1 ) module: Telephone Number B-Channel Groups Network Service Copy Telephone Number to Send Incoming Routing Telephone Number to Send Test Telephone Number...
Page 265 Programming Procedures Telephone Number Use this procedure to assign a string of up to 12 digits to each PRI channel. This string must match the number sent by the network (that is, the number provided by the PRI service provider) to indicate the number dialed by an outside caller.
Page 266 Programming Procedures Procedure: Telephone Number On the PC On the console Display/Instructions Step [F4] Press Select LinesTrunks. Select the Lines and Trunks menu. [F6] Press Select PRI. Select PRI. [F1] Press Select PhoneNumber. Select Phone Number Specify the trunk in one of the following ways (if you are programming a sequence, enter the lowest number):...
Page 267 Programming Procedures On the PC Display/Instructions On the console Step [F10] Press Select Enter. Save your entry. xxxx = line number entered in step 4 n = current telephone number [Alt] Press Press Drop. Erase current number. Dial [n]. Type [n]. Specify the telephone number to be assigned to channel (up to 12 digits).
Page 268 Programming Procedures B-Channel Groups Use this procedure to assign B-channels to a group and to associate individual ISDN channels that can place and receive calls on the B-channels in each group. Each B-channel can be assigned to only one group, and each ISDN channel can be associated with only one group.
Page 269 Programming Procedures † Lines Trunks B–ChannlGrp Console Procedure B Channels Dial group no. Enter Dial B channel slot and port no. Enter Lines Dial group no. Enter Select specific lines/trunks Toggle LED On/Off Exit Exit Exit † PC Procedure [F4] [F6] [F2] [F1]...
Page 270 Programming Procedures Procedure: B-Channel Groups On the console On the PC Display/Instructions Step [F4] Press Select LinesTrunks. Select the Lines and Trunks menu. [F6] Press Select PRI Select PRI. S e l e c t B - [F2] Press Select B-Channel Groups. C h a n n e l G r p [F1] Press...
Page 271 Programming Procedures On the console On the PC Display/Instructions Step Type [nn]. Specify the B-channel group Dial [nn]. (1-69) (if you are programming a sequence, enter the lowest number). [F10] Press Save your entry. Select Enter. xx = number entered in Step 5 Dial [sspp] Type...
Page 272 Programming Procedures On the PC On the console Display/Instructions Step [F2] Press Select Lines. Select Lines. Type [nn]. Dial [nn]. Specify the number (1-69) of the B-channel group. [F10] Press Select Enter. Save your entry. xx = number entered in Step 10 To select a single line, go to Step 13a.
Page 273 Programming Procedures On the PC On the console Display/Instructions Step To select a single line, do the following: [F6] Press Select Entry Mode. 1. Specify entry mode xx = number entered in Step 11 Type [nnn]. Dial [nnn]. 2. Enter the line number (if you are programming a sequence, enter the lowest number).
Page 274 Programming Procedures Network Service Use this procedure to specify the type of outgoing service provided by each B- channel group (Megacom WATS and 800, MultiQuest™ Service, ACCUNET™ Switched Digital Service (SDS), or Software Defined Network (SDN). MultiQuest or any other service not shown on the Network Service screen can be indicated by entering the 5-digit binary code that represents the service in the Network Facilities Information Element of ISDN PRI layer 3 signaling protocol.
Page 275 Programming Procedures Procedure: Network Service On the PC On the console Display/Instructions Step [F4] Press Select LinesTrunks. Select the Lines and Trunks menu. [F6] Press Select PRI Select PRI. [ F 2 ] Press Select B-ChannlGrp. Select B-Channel Groups. [F3] Press Select NetworkServ.
Page 276 Programming Procedures On the PC On the console Display/Instructions Step T y p e [ n n ] . Dial [nn]. Specify the number (1-69) of the B-channel group. [F10] Press Select Enter. Save your entry. [F1], [F2], Press Select AT&T Toll, Specify a network service.
Page 277 Programming Procedures On the PC On the console Display/Instructions Step [F10] Press Select Enter. 2. Save your entry. 3. Repeat Steps 5-8a for each group number you want to program as toll. For local service, do the following: xx = number entered in Step 5 Press the function key Press the button next to 1.
Page 278 Programming Procedures On the console On the PC Step Display/Instructions xx = number entered in Step 5 nnnnn =current network service code [Alt] Press Erase current network Select Drop. service. Type [n]. Dial [n]. Specify the 5-digit code corresponding to the service selected.
Page 279 Programming Procedures Copy Telephone Number to Send Use this procedure to indicate whether or not the telephone number to send to the network for calls going out over ISDN lines assigned to a B-channel group, is copied from the number assigned to that channel. Select “Do Not Copy Phone Number”...
Page 280 Programming Procedures Procedure: Copy Telephone Number to Send On the console On the PC Display/Instructions Step [F4] Press Select LinesTrunks. Select the Lines and Trunks menu. [F6] Press Select PRI. Select PRI. [F2] Press Select B-ChannlGrp. Select B-Channel Groups. [F4] Press Select Copy Number Select Copy Number.
Page 281 Programming Procedures On the PC Display/Instructions On the console Step Dial [ n n ] Type [nn]. Specify the B-channel group (if you are programming a sequence, enter the lowest number). [ F 1 0 ] Press Select Enter. Save your entry. xx = number entered in Step [F1] [F2]...
Page 282 Programming Procedures Incoming Routing Use this procedure to specify whether incoming routing is by line appearance or according to dial plan. Dial Plan Routing is available in Hybrid/PBX mode only. Entering Programming Console: Select Menu Sys Program Exit [F1] [F5] PC/SPM: Type SPM press any key Exiting Without Changes...
Page 283 Programming Procedures Procedure: Incoming Routing On the PC On the console Display/Instructions Step [F4] Press Select LinesTrunks. Select the Lines and Trunks menu. [F6] Press Select PRI. Select PRI. [F2] Press Select B-ChannlGrp. Select B-Channel Groups. [F6] Press Select IncomingRtg. Select Incoming Routing.
Page 284 Programming Procedures On the PC On the console Display/Instructions Step Type [nn] Dial [nn]. Specify the B-channel group number (if you are programming a sequence, enter lowest number). Select Enter [ F 1 0 ] Save your entry. Press xx = number entered in Step 5 [F1] [F2] Press...
Page 285 Programming Procedures Telephone Number to Send Use this procedure to assign the telephone number to send to the network when outgoing calls are made on an ISDN line. If the person being called subscribes to an automatic number identification service, the number indicates who is calling.
Page 286 Programming Procedures Procedure: Telephone Number to Send On the console On the PC Display/Instructions Step [F4] Select LinesTrunks. Press Select the Lines and Trunks menu. [F6] Press Select PRI Select PRI. [F3] Press Select Number to Send. Select NumbrToSend. [F1], [F2], Press Select Extension Specify the type of number to...
Page 287 Programming Procedures On the PC On the console Display/Instructions Step [F10] Press Select Enter. Save your entry. If you select Extension Only, you have completed this procedure. If you select Base Number with Ext., go to Step 6a. If you select Line Telephone Number, go to Step 6b.
Page 288 Programming Procedures Display/Instructions On the console On the PC Step xxx. line entered in number 1 of Step 5b n = current telephone number [Alt] Erase current telephone Press Drop Press number. Specify telephone Dial [n]. Type [n], number to reassigned as number to send (up to 12 digits).
Page 289 Programming Procedures Test Telephone Number Use this procedure to assign a test line or trunk telephone number for each 100D module installed in the control unit. The number assigned to the test line/trunk must be different from the numbers assigned to other channels in the same B-channel group. It must be the same as the number provided by the PRI service provider.
Page 290 Programming Procedures Procedure: Test Telephone Number On the console On the PC Display/Instructions Step [F4] Press Select LinesTrunks. Select the Lines and Trunks menu. [F6] Press Select PRI. Select PRI. [F4] Press Select Test TelNum. Select Test Telephone. Type [nn]. Dial [nn].
Page 291 Programming Procedures On the console On the PC Display/Instructions Step xx = number entered in Step 4 n = current telephone number Erase current telephone [Alt] Press Drop. Press number. Type [n]. Dial [n]. Enter the telephone number to be assigned as test number to 100D module (up to 12 digits).
Page 292 Programming Procedures Timers and Counters Use this procedure to set timer and counter thresholds. C A U T I O N : The factory settings for these thresholds are standard and rarely need to be changed. If you are not sure of the correct timer and threshold settings for your PRI lines and trunks, check with your authorized support representative before you make a change.
Page 293 Programming Procedures T316 Timer – times the delay in network response when the system sends a restart message to clear a B-channel NOTE: If you enter an invalid timer value, the number you enter is truncated to the closest valid value. For example, if you enter 45 for a counter that ranges from 0-30, 4 is recorded.
Page 294 Programming Procedures Valid Entries See Table 3-2 Inspect Copy Option Console Procedure LinesTrunks Protocol Timers Dial slot no. Enter Select timer/counter Drop Dial no. of ms/octets/etc. Enter Exit Exit Exit E x i t PC Procedure [F4] [F6] [F6] [F1] Type slot no.
Page 295 Programming Procedures Procedure: Timers and Counters On the PC On the console Display/Instruction Step [F4] Press Select LinesTrunks. Select the Lines and Trunks menu. [F6] Press Select PRI. Select PRI. [F6] Press Select Protocol. Select Protocol [F1] Press Select Timers. Select Timers.
Page 296 Programming Procedures On the PC On the console Display/Instructions Step Type [nn]. Dial [nn]. Specify the slot that contains the 100D module (if you are programming a sequence, enter the lowest number). [F10] Press Select Enter. Save your entry. xx = number entered in Step 5 Press the function key Press the button next to Select the timer/counter to...
Page 297 Programming Procedures Display/Instructions On the console On the PC Step [Alt] Press Drop. Press Erase current setting. Dial [nnnn]. Type [nnnn]. Specify new setting using Table 3-2. To save your entry and assign setting to another slot: [F9] Select Next. Press If next slot number is Repeat Steps 9 and 10.
Page 298 Programming Procedures Terminal Equipment Identifier Use this procedure to assign the link layer address of a piece of equipment connected to each D-channel. Normally, only one piece is connected and the system assumes that the Terminal Equipment Identifier (TEI) is 0. CAUTION: The value of the TEI rarely has to be changed.
Page 299 Programming Procedures Procedure: Terminal Equipment Identifier Display/Instructions On the console On the PC Step [F4] Press Select the Lines and Trunks Select LinesTrunks. menu. [F6] Press Select PRI. Select PRI. [F6] Press Select Protocol. Select Protocol. [F2] Select TEI. Press Select TEI.
Page 300 Programming Procedures Display/Instructions On the console On the PC Step Dial [nn]. Type [nn]. Specify the slot number that contains the 100D module (if you are programming a sequence, enter the lowest number). [F10] Select Enter. Press Save your entry. xx = number entered in Step 5 nn = current TEl number Press Drop,...
Page 301 Programming Procedures Dial Plan Routing Dial Plan Routing is available only in Hybrid/PBX mode. Key and Behind Switch systems route incoming calls by line. Dial Plan Routing provides a way of routing incoming calls on a “per B-channel group” basis. An incoming call is routed by matching the incoming number (by service, number of digits, and pattern) and then optionally deleting and/or adding digits to direct the call to a specific endpoint.
Page 302 Programming Procedures To specify Service: Console Procedure LinesTrunks DialPlanRtg Service Dial entry no. Enter Select service Exit Exit E x i t To specify Patterns: LinesTrunks DialPlanRtg Patterns Dial entry no. Enter Drop Dial pattern Enter Exit Exit Exit To specify Total Digits: LinesTrunks DialPlanRtg Total...
Page 303 Programming Procedures Procedure: Dial Plan Routing On the PC On the console Display/Instructions Step [F4] Press Select LinesTrunks. Select the Lines and Trunks menu. [F6] Press Select PRI Select PRI. [F7] Press Select DialPlanRtg. Select Dial Plan Routing. [F1] Press Select Service Select Service.
Page 304 Programming Procedures Step Display/Instructions On the console On the PC If you select Patterns, go to Press the button next to Press function key next Step 9. your selection. to your selection. If you select Total Digits, go to Step 10. If you select Delete Digit, go to Step 11.
Page 305 Programming Procedures On the PC Display/Instructions On the console Step For AT&T Toll, do the following: Press the function key Press the button next to 1. Select an AT&T service next to your selection. your selection. for the B-channel group. 2.
Page 306 Programming Procedures Step Display/Instructions On the console On the PC 2. To save your selection and assign service to another routing entry: [F9] If next entry is Select Next. Press sequential Repeat Step 8b. Repeat Step 8b. Your previous selection is saved, and next routing entry number appears on line 1.
Page 307 Programming Procedures On the PC On the console Display/Instictions Step [F10] Press Select Enter. If next routing entry Repeat steps 5-8c. Repeat Steps 5-8c. is not sequential [F10] Press Select Enter. To save your entry when all entries are complete If you select Any Service or No Service, you return to the screen shown in...
Page 308 Programming Procedures On the PC On the console Display/Instructions Step For patterns, do the following: D i a l [ n n ] Type [nn]. 1. Specify entry number (if you preprogramming a sequence, enter the Iowest number). Leave blank to match any pattern.
Page 309 Programming Procedures On the PC On the console Display/Instructions Step For Total Digits, do the following: Type [nn] 1. Specify entry number D i a l [ n n ] (if you are programming a sequence, enter lowest number). Enter 0 to match any number of digits.
Page 310 Programming Procedures Display/Instructions On the console On the PC Step [F10] Press If next entry is not Select Enter. Repeat Step 10. Repeat Step 10. sequential Select Enter To save your entry when all [F10] Press entries are complete For Delete Digit, do the following: Dial [nn] Type [nn].
Page 311 Programming Procedures On the PC On the console Display/Instructions Step [F10] Press Select Enter. If next entry is not Repeat Step 11. Repeat Step 11. sequential [F10] Press Select Enter save your entry when all entries are complete For Add Digits, do the following: Type [nn].
Page 312 Programming Procedures On the console On the PC Display/Instructions Step [ F 1 0 ] Press If next routing entry Select Enter. Repeat Step 12. Repeat Step 12. is not sequential [F10] Press To save your entry when Select E n t e r all entries are complete [F5] Select Exit three...
Page 313 Programming Procedures Outgoing Tables PRI provides tables that work in conjunction with pools and ARS tables to route calls. The following tables specify services for outgoing calls: selects a long distance carrier. Calls that match Network Selection Network Selection tables can be routed to a specific service by the Call by Call tables.
Page 314 Programming Procedures Summary: Network Selection Tables Programmable by System manager Mode Not required Idle Condition Form 3b, Incoming Trunks - DS1 Connectivity (100D Planning Form Module) Factory Setting Not applicable Prefix for long distance carrier Valid Entries Inspect Copy Option Lines Trunks OutgoingTbl Console Procedure...
Page 315 Programming Procedures Procedure: Network Selection Tables On the PC On the console Display/Instructions Step [F4] Press Select LinesTrunks. Select the Lines and Trunks menu. [F6] Press Select PRI. Select PRI. [F8] Press Select OutgoingTbl. Select Outgoing Tables. [F1] Press Select NetwkSelect. Select Network Selection tables.
Page 316 Programming Procedures On the console On the PC Display/Instructions Step Dial [n]. Type [n]. Enter the table number. [F10] Press Select Enter. Save your entry. x = number entered in Step 5 nnnnnnn = current prefix [Alt] Press Press Drop. Erase current dial prefix.
Page 317: Table 3-3. Special Services Table
Programming Procedures Special Services Tables Eight tables provide for international calling and for operator-assisted calls. Default tables include the special prefixes O and 00 for operator-assisted calls. Dialed numbers are matched against entries in these tables for patterns (011, 010, 01, 00, 0, and 1); for operator assistance (operator-assisted, presubscribed common carrier operator, and none);...
Page 318 Programming Procedures Prefix for international or operator-assisted calls Valid Entries Inspect Copy Option To specify Pattern: Console Procedure LinesTrunks OutgoingTbl Special Serv Pattern Dial entry no. Enter Drop Dial pattern Enter Exit Exit Exit E x i t To specify Operator: LinesTrunks OutgoingTbl SpecialServ...
Page 319 Programming Procedures Procedure: Special Services Tables On the PC On the console Display/Instructions Step [F4] Press Select LinesTrunks. Select the Lines and Trunks menu. [F6] Press Select PRI. Select PRI. [F8] Press Select OutgoingTbl. Select Outgoing Tables. [F2] Press Select SpecialServ. Select the Special Services tables.
Page 320 Programming Procedures On the PC On the console Display/Instructions Step Press the function key Press the button next to lf you select Pattern, go to next to your selection. your selection. Step 6a. If you select Operator, go to Step 6b. If you select Type of Number, go to Step 6c.
Page 321 Programming Procedures Display/Instructions On the console On the PC Step 4. Enter the pattern to be Dial [nnnn]. Type [nnnn]. matched. 5. To save your selection and assign pattern to another table: [F9] If next table is Press Select Next. Repeat numbers 3 Repeat numbers 3 sequential...
Page 322 Programming Procedures On the console On the PC Display/Instructions Step [F1], [F2], Press S e l e c t L o c a l 3. S p e c i f y t h e t y p e o f [F3] o p e r a t o r Operator,...
Page 323 Programming Procedures On the PC On the console Display/Instructions Step x = number entered in number 1 of Step 6c [F1] [F2] Press Select National or 3. Specify the type of number. International. 4. To save your selection and assign number type to another table: [F9] Press...
Page 324 Programming Procedures On the console On the PC Step Display/Instructions [F10] Press Select Enter. 2. Save your entry. x = number entered in number 1 of Step 6d n = current delete digits [Alt] Press Press Drop. 3. Erase current digits. Type [n].
Page 325 Programming Procedures Call by Call Service Table When a call is placed on a Call by Call B-channel group, a specific service is selected, depending on the match between the dialed digits and the table entries. A service must be specified, otherwise the entry is ignored. The Call by Call table can contain up to 10 entries;...
Page 326 Programming Procedures To specify Patterns: Console Procedure LinesTrunks OutgoingTbl C B C Service Patterns Dial list no. Enter Drop Dial pattern Enter Exit Exit Exit E x i t To specify Voice/Data: LinesTrunks OutgoingTbl C B C Service Voice/Data Dial list no. Enter Select voice, data, or both Enter...
Page 327 Programming Procedures Procedure: Call by Call Service On the PC On the console Display/Instructions Step [F4] Press Select LinesTrunks. Select the Lines and Trunks menu. [F6] Press Select PRI. Select PRI. [F8] Press Select OutgoingTbl. Select Outgoing Tables. [F3] Press Select CBC Service.
Page 328 Programming Procedures On the PC On the console Display/Instructions Step Press the function key Press the button next to lf you select Patterns, go to next to your selection. your selection. Step 6a. If you select Voice/Data, go to Step 6b. If you select Network Service, go to Step 6c.
Page 329 Programming Procedures On the console On the PC Step Display/Instructions 5. To save your entry and assign pattern to another table: [F9] Press If next table is Select Next. Repeat numbers 3 Repeat numbers 3 sequential and 4 in Step 6a. and 4 in Step 6a.
Page 330 Programming Procedures On the PC On the console Display/Instructions Step [F1], [F2], Press Select Voice Only, 3. Specify voice, data, or [ F 3 ] Data Only, or both. Voice/Data. 4. To save your selection and assign to another list: [F9] Press Select Next.
Page 331 Programming Procedures On the console On the PC Display/Instructions Step [F1], [F2], Press Select AT&T Toll, 3. Specify a Network Local, or Other. S e r v i c e . [ F 3 ] If you select AT&T Toll, go to 6d.
Page 332 Programming Procedures Display/Instructions On the console On the PC Step For Local, do the following: x = number entered in number 1 of Step 6c [F1] [F2], Select Out WATS, 56/64 Press 1. Specify a local service. [F3] Digtl, or VirtPrivNet.
Page 333 Programming Procedures On the PC Display/Instructions On the console Step [F1] Press 1. Specify service. Select Other. If you select No Service, you have completed this procedure. 2. To save your selection and specify service for another list number: [F9] If next list number is Press Select Next.
Page 334 Programming Procedures Display/Instructions On the console On the PC Step Dial [nnnnn], Type [nnnnn]. 4. Specify the 5-digit code for the other service. 5. To save your selection and assign code to another service list: [F9] Select Next. Press If next list is Repeat numbers 3 Repeat numbers 3 sequential...
Page 335 Programming Procedures On the PC Display/Instructions On the console Step [F10] 2. Save your entry. Select Enter. Press x = number entered in number 1 of Step 6g nn = current delete digits [Alt] Press Press Drop. 3. Erase current number of digits.
Page 336 Programming Procedures T e l e p h o n e s The procedures in this section detail the steps for the following: assigning outside lines or trunks to the buttons on a telephone (including line and trunks used for loudspeaker paging) copying line button assignments from one telephone to an individual telephone or block of telephones For Hybrid/PBX systems only:...
Page 337: Assign Trunks Or Pools To Telephones
Programming Procedures Assign Trunks or Pools to Telephones Use this procedure to assign outside trunks connected to the control unit to specific buttons on each telephone. In the Hybrid/PBX mode, the trunks assigned to a button on a telephone are called personal lines. This procedure is used only to change or add trunks, Loudspeaker Page, or pool buttons (Hybrid/PBX only) to telephones.
Page 338 Programming Procedures Trunks are assigned to buttons in the order that you press each trunk button on the system programming console or keyboard. Existing trunk assignments can be rearranged by removing all current assignments and then pressing the trunk buttons on the console or keyboard in the order that they should appear on the buttons.
Page 339 Programming Procedures Behind Switch Mode: Intercom Ring, Intercom Voice, and Prime Line buttons are assigned to all analog multiline telephones, MLX telephones (excluding operator positions), and MFMs connected to MLX telephones. Two Intercom Ring buttons are assigned to single-line telephones no outside lines are assigned. When prime lines are assigned to MLX extensions, lines are not assigned to MFMs used to connect adjuncts.
Page 340 Programming Procedures Procedure: Assign Trunks or Pools to Telephones On the PC On the console Display/Instructions Step [F6] Press Select Extensions. Select the Extensions menu. [F1] Press Select LinesTrunks. Select Lines and Trunks. Specify the telephone in one of the following ways: Type [rmn].
Page 341 Programming Procedures On the PC On the console Display/Instructions Step xxxx = extension number entered in Step 3 To specify line/trunk, go to Step To specify a block of lines, go to Step 6b. For a single line/trunk, do the following: [F6] Press...
Page 342 Programming Procedures On the PC On the console Display/Instructions Step [F10] Press Select Enter. If next extension Repeat Steps 4-6a. Repeat Steps 4-6a. number is not sequential [F10] Press Select Enter. To save your entry when all entries are complete For a block of lines, do the following: [F1], [F2],...
Page 343 Programming Procedures Copy Line/Trunk Assignments Use this procedure to copy outside line/trunk button assignments, pool dial-out code restrictions (Hybrid/PBX only), and—for operator positions onIy — Night Service information from a telephone to another telephone or block of telephones with identical requirements. If you are copying assignments to a block of telephones and one of the extensions in the block is in use, the Station B –...
Page 344 Programming Procedures Entering Programming Console: Select Menu Sys Program Exit [F1] [F5] PC/SPM: Type SPM press any key Exiting Without Changes To exit from any screen without making changes, select Exit on the console or [F5] press on the PC before saving your entry or menu selection. Summary Copy Line/Trunk Assignments System manager Programmable by...
Page 345 Programming Procedures Procedure: Copy Line and Trunk Assignments On the PC Display/Instructions On the console Step [F6] Press Select Extensions. Select the Extensions menu. [F2] Press Select Line Copy. Select Line Copy. [F1] [F2] Copy line assignments to Select Single or Press individual telephones or to a Block.
Page 346 Programming Procedures On the console On the PC Display/Instructions Step Specify the telephone you want to copy from in one of the following ways (if you are copying from more than one telephone, enter the lowest number): Dial [nnnn]. Type [mm]. Extension number Dial [sspp].
Page 347 Programming Procedures On the PC On the console Display/Instructions Step For a single telephone, do the following: xxxx = extension number entered in Step 4 1. Specify the telephone to copy assignments to in one of the following ways (if you are programming a sequence, enter the lowest number): Dial [nnnn].
Page 348 Programming Procedures On the PC On the console Display/Instructions Step To save your entry and copy line assignments from extension shown on line 1 to another individual telephone: [F9] Press Select Next. If next extension [F9] Press for each number is Select Next for each sequential copy to sequential copy to...
Page 349 Programming Procedures On the PC Display/Instructions On the console Step Dial # [nnnn]. Type # [nnnn]. 3. Specify the logical id of the last extension number in the block to be copied. [F10] Press Select Enter. 4. Save your entry. [F5] Press two times.
Page 350 Programming Procedures Assign Intercom or System Access Buttons Use this procedure to assignor change the assignments for Intercom buttons used to make and receive inside calls. This includes the following types of Intercom buttons: Ring Voice Originate Only (Ring or Voice) In the Hybrid/PBX mode only, use this procedure to assign or change assignments for System Access (SA) buttons used to make or receive inside and outside calls.
Page 351 Programming Procedures Entering Programming Console: Select Menu Sys Program Exit [F1] [F5] PC/SPM: Type SPM press any key Exiting Without Changes To exit from any screen without making changes, select Exit on the console or [F5] press on the PC before saving your entry or menu selection. Summary: Assign Intercom or System Access Buttons System manager Programmable by...
Page 352 Programming Procedures Hybrid/PBX Mode: System Access Ring, System Access Voice, and System Access Originate Only (Ring) buttons are assigned to all analog multiline and MLX telephones, excluding operator positions. Two System Access Ring buttons and a System Access Originate Only button are assigned to tip/ring equipment (for example, single-line telephones or fax machines connected to an 012 module).
Page 353 Programming Procedures Procedure: Assign Intercom or System Access Buttons On the PC On the console Display/Instructions Step [PgUp] Press Go to the second screen of the Press M o r e System Programming menu. [F4] Press Select Cntr-Prg. Select Centralized Telephone Programming.
Page 354 Programming Procedures On the PC On the console Display/Instructions Step To program an extension, do the following: [F1] Press Select Program Ext. 1. Select extension programming 2. Specify telephone in one of the following ways: Type [nnnn]. Extension number Dial [nnnn]. Type [sspp].
Page 355 Programming Procedures On the console On the PC Display/Instructions Step 5. Select specific line buttons associated with the 20 line buttons on the console or PC with SPM: [F6] Press To select buttons 1-20 Select Page 1. [F7] Press Select Page 2. To select buttons 21-34 Press the function key Press the button being...
Page 356 Programming Procedures On the console On the PC Step Display/Instructions 7. To assign Voice buttons, first assign the button as a Ring button, then program the button with the voice attribute as described in Table 3-4. Repeat number 6 in Repeat number 6 in 8.
Page 357 Programming Procedures The following table provides the programming codes for assigning Ring and Voice buttons. You can handle errors in data entry as follows: If you enter a feature code incorrectly while programming, the message programming Error displays and the red LED next to the button flashes.
Page 358 Programming Procedures On the PC On the console Display/Instructions Step To copy an extension, do the following: [F2] Press 1. Select Copy Extension. Select Copy Ext. Type [nnnn]. Dial [nnnn]. 2. Specify the extension to copy from. [F10] Press Select Enter. 3.
Page 359 Programming Procedures On the PC On the console Display/Instructions Step To save your entry and copy line assignments from extension shown on line 1 to another individual telephone: [F9] Select N e x t Press If next extension number [F9] Press for each Select Next for each...
Page 360 Programming Procedures Analog Multiline Telephones without Built-in Speakerphones Use this procedure to identify those telephones that do not have the built-in speakerphone or Hands Free Answer on Intercom (HFAI) capability for analog multiline telephones with flat membrane buttons. The models that must be identified are 5-Button, 10-Button, 34-Button, and 34-Button Deluxe analog multiline models with flat membrane buttons.
Page 361 Programming Procedures Extension numbers Valid Entries Inspect Copy Option Extensions BIS/HFAI Dial ext. no. Enter Console Procedure Exit E x i t PC Procedure [F6] [F8] [F10] [F5] [F5] Type ext. no. 3-270 Analog Multiline Telephones without Built-in Speakerphones...
Page 362 Programming Procedures Procedure: Analog Multiline Telephones without BIS or HFAI C a p a b i l i t y On the console On the PC Display/Instructions Step [F6] Press Select Extensions. Select the Extensions menu. [F8] Select BIS/HFAI. Press Select BIS/HFAl.
Page 363 Programming Procedures On the Display/Instructions On the console Step [F10] [F8] Press To assign or remove BIS/HFAI Select Enter or capability Delete. [F5] Press To return to System Select Exit two times. Programming menu two times. 3-272 Analog Multiline Telephones without Built-in Speakerphones...
Page 364: Telephones
Programming Procedures Analog Multiline Telephones with Voice Announce to Busy Use this procedure to dedicate a voice/voice pair to be used to provide the Voice Announce to Busy feature to an analog multiline telephone. The extension number associated with the first (odd-numbered) station jack in the pair is the telephone’s extension number.
Page 365 Programming Procedures Summary: Analog Multiline Telephones with Voice Announce to Busy System manager Programmable by Mode System idle Idle Condition Form 4b, Analog Multiline Telephone Planning Form Form 5a, Direct-Line Console (DLC) — Analog Data Form 2a, Analog Data Station Not applicable Factory Setting Extension numbers...
Page 366 Programming Procedures Procedure: Analog Multiline Telephones with Voice Announce to B u s y On the console On the PC Step Display/Instructions [F6] Press Select Extensions. Select the Extensions menu. [F10] Press Select Voice Signal. Select VoiceSignl. Specify extension of telephone you want to program in one of the following ways: Extension number...
Page 367 Programming Procedures On the PC Display/Instructions On the console Step [F10] [F8] Press Select Enter or Specify whether or not telephone is paired for Voice Delete. Announce to Busy. [F5] Press two times. Select Exit two times. To return to System Programming menu 3-276 Analog Multiline Telephones with Voice Announce to Busy...
Page 368 Programming Procedures Analog Multiline Telephones with Simultaneous V o i c e / D a t a See “Data Features.” Analog Multiline Telephones with Simultaneous Voice/Data 3-277...
Page 369: Auxiliary Equipment
Programming Procedures Auxiliary Equipment The procedures in this section describe the steps needed to do the following: identify the trunk jacks used for Music-on-Hold, loudspeaker paging, and maintenance alarms identify the station jacks used for fax, MERLIN MAIL, Voice Messaging System, Automated Attendant, and AUDIX Voice Power M u s i c - o n - H o l d Use this procedure to identify the trunk jack reserved for connection of a music...
Page 370 Programming Procedures Summary Music-on-Hold Programmable by System manager All - but in Hybrid/PBX mode, the trunk designated for Mode Music-on-Hold cannot be assigned to a trunk pool. Idle Condition System idle Planning Form Form 2c, System Numbering – Trunk Jacks Not Applicable Factory Setting Line/trunk number...
Page 371 Programming Procedures Procedure: Music-on-Hold On the PC On the console Display/Instructions Step [F9] Press Select AuxEquip. Select the Auxiliary Equipment menu. [F1] Press Select MusicOnHold. Select Music-On-Hold. xxxx = current line If trunk is shown on the screen and you want to remove the Music-on-Hold assignment, go to Step 4.
Page 372 Programming Procedures Loudspeaker Paging Use this procedure to identify the trunk jack reserved for connection of loudspeaker paging equipment. NOTE: If you use equipment that rebroadcasts music or other copyrighted materials, you may be required to obtain a copyright license from and pay license fees to a third party (such as the American Society of Composers, Artists, and Producers or Broadcast Music Incorporated).
Page 373 Programming Procedures Summary Loudspeaker Paging System manager Programmable by All - but in Hybrid/PBX mode, the trunk designated for Mode loudspeaker paging cannot be assigned to a trunk pool. Line/trunk idle Idle Condition Form 2c, System Numbering - Trunk Jacks Planning Form Factory Setting Not Applicable...
Page 374 Programming Procedures Procedure: Loudspeaker Paging On the PC On the console Display/Instructions Step [F9] Press Select AuxEquip Select the Auxiliary Equipment menu. [F2] Press Select Ldspkr Pg. Select Loudspeaker Page. xxxx = current line If trunk is shown on the screen and you want to remove the Loudspeaker assignment, go to Step 4.
Page 375 Programming Procedures F a x Use this procedure to identify the station jacks used to connect fax machines. In addition, specify the telephones to receive a message-waiting indication (MWI) when a fax transmission is received, and specify the length of time before the system registers that a fax has arrived and sends the message-waiting indication.
Page 376 Programming Procedures Summary: Fax System manager Programmable by Mode Idle Condition Not required Form 4b, Analog Multiline Telephone Planning Form Form 4d, MLX Telephone Form 4e, MFM Adjunct - MLX Telephone Form 4f, Tip/Ring Equipment Form 5a, Direct-Line Console (DLC) — Analog Form 5b, Direct-Line Console (DLC) –...
Page 377 Programming Procedures P r o c e d u r e : F a x On the PC On the console Display/Instructions Step [F9] Press Select AuxEquip. Select the Auxiliary Equipment menu. [F3] Press Select Fax. Select Fax. [F1] Press Select Extension.
Page 378 Programming Procedures On the PC Display/Instructions On the console Step Toggle the LED On/Off, If DSS is attached, check the status of the feature. as required. The red LED indicates the following: on = jack connects to fax machine off = jack provides another purpose [F10] [F8] Press...
Page 379 Programming Procedures On the PC On the console Display/Instructions Step xxxx = number entered in Step 7 Specify the telephone you want to program in one of the following ways (if you are programming a sequence, enter the lowest number): Dial [nnnn].
Page 380 Programming Procedures On the PC On the console Display/Instructions Step [F10] Press Select Enter. To assign message-waiting indication to telephone when all entries are complete [F3] Press Select Threshold. Specify length of time before system is notified that a fax message has arrived.
Page 381 Programming Procedures Maintenance Alarms Use this procedure to identify the trunk jack that connects an external alerting device that sounds or flashes when major maintenance problems occur. You cannot assign the trunk identified for the maintenance alarm to a button on any telephone or as a Remote Access trunk, and you cannot use its jack to connect a loudspeaker paging system or Music-on-Hold.
Page 382 Programming Procedures Procedure: Maintenance Alarms On the PC Display/Instructions On the console Step [F9] Press Select AuxEquip. Select the Auxiliary Equipment menu. [F4] Select MaintAlarms. Press Select Maintenance Alarms. Specify the jack to which the maintenance alarm is connected in one of the following ways: Extension number Dial [nnnn]...
Page 383 Programming Procedures Voice Messaging System and Automated A t t e n d a n t Use this procedure to specify the touch-tone duration and the interval between digits in codes sent between a voice messaging system and the communications system. The touch-tone duration and interval between digit assignment must be the same as those programmed on the voice messaging system.
Page 384 Programming Procedures Summary Voice Messaging System and Automated Attendant Programmable by System manager Mode Not required Idle Condition Planning Form (See forms packaged with application.) Touch-tone duration -100 ms; interval between Factory Setting digits -50 ms; number of rings before transfer-4 Touch-tone duration: 50-200 ms in increments of 25 Valid Entries ms;...
Page 385 Programming Procedures Procedure: Voice Messaging System and Automated Attendant On the PC On the console Display/Instructions Step [F9] Press Select AuxEquip. Select the Auxiliary Equipment menu. [F6] Press Select VMS/AA. Select Voice Messaging/ Automated Attendant. If you do not want to change the current setting for number of rings before transfer, go to Step 7.
Page 386 Programming Procedures On the PC On the console Display/Instructions Step Type [n]. Dial [n]. Enter number of rings before calls are transferred to backup position. (Dial 0 to specify that calls are not transferred to backup position.) [F10] Press Select Enter. Save your entry.
Page 387 Programming Procedures On the PC On the console Display/Instructions Step xxx = current inteterval [Alt] Press Press Drop. Erase current setting. Type [nnn] Dial [nnn] Enter touch-tone interval in milliseconds. [F10] Press Select Enter. Save your entry. [F5] Press two times. To return to System Select Exit Programming menu...
Page 388: Optional Telephone Features
Programming Procedures Optional Telephone Features The procedures in this section detail the steps in programming the following optional features: Extension Language Pool Dial-Out Code Call Restrictions Copy Call Restrictions Forced Account Code Entry Microphone Operation Remote Call Forwarding Optional Telephone Features 3-297...
Page 389 Programming Procedures Extension Language Release 1.1 and Release 2.0 Only Use this procedure to change the language for an MLX telephone. Entering Programming Console: Select Menu Sys Program Exit [F1] [F5] PC/SPM: Type SPM press any key Exiting Without Changes To exit from any screen without making changes, select Exit on the console or [F5] press...
Page 390 Programming Procedures Procedure: Extension Language On the PC On the console Display/Instructions Step [PgUp] Press Select More. Go to the second screen of the System Programming menu. [F6] Press Select Language. Select Language. [F2] Press Select Extensions. Select Extensions. [F1] Press To specify a single telephone, Select Single.
Page 391 Programming Procedures On the PC On the console Display/Instructions Step For a single telephone, do the following: Type [nnnn]. Dial [nnnn] 1. Specify the extension number. [F10] Press Select Enter. 2. Save your entry. xxxx = extenesion entered in number 1 of Step 5a [F1], [F2], Press Select English,...
Page 392 Programming Procedures On the PC On the console Display/Instructions Step For a block of telephones, do the following: Type [nnnn] Dial [nnnn] 1. Specify the starting extension. [F10] Press Select Enter. 2. Save your entry. xxxx = extension entered in number 1 of Step 5b Type [nnnn] Dial [nnnn]...
Page 393 Programming Procedures Pool Dial-Out Code Use this procedure to allow or restrict the dialing of pool dial-out codes and the placing of calls on specific trunk pools. Entering a code and then deleting that code restricts the user from using the pool associated with that pool dial-out code.
Page 394 Programming Procedures Procedure: Pool Dial-Out Code On the PC Display/Instructions On the console Step [F6] Press Select Extensions. Select the Extensions menu. [F3] Press Select Dial OutCd. Select Dial-Out Code. Specify the telephone in one of the following ways (if you are programming a sequence, enter the lowest number): Extension number...
Page 395 Programming Procedures On the PC On the console Display/Instructions Step [F10] Press Select Enter. Save your entry. If you get the Station Busy message, wait for an idle condition, or exit system programming and try again later. xxxx = extension number entered in Step 3 Dial [nnn] Type [nnn] Specify the pool dial-out code.
Page 396 Programming Procedures C a l l R e s t r i c t i o n s Use this procedure to change individual telephone calling restrictions to one of the following: unrestricted restricted from making all outgoing calls restricted from making toll calls Entering Programming Console: Select Menu Sys Program...
Page 397 Programming Procedures Procedure: Call Restrictions On the PC On the console Display/Instruction Step [F6] Press Select Extensions. Select the Extensions menu. [F4] Press Select Restriction. Select Restrictions. Specify the telephone in one of the following ways (if you are programming a sequence, enter the lowest number): Type [nnnn] Dial [nnnn]...
Page 398 Programming Procedures On the PC On the console Display/Instructions Step [F10] Press Select Enter. Save your entry. If you get the Station Busy message, wait for an idle condition, or exit system programming and try again later. Press the function key Press the button next to Specify the appropriate next to your selection.
Page 399 Programming Procedures Copy Call Restrictions Use this procedure to copy calling restrictions, Allowed Lists, and Disallowed Lists. Feature assignment must be completed for the “copy from” telephone and can be copied to an individual telephone or block of telephones with identical calling restriction requirements.
Page 400 Programming Procedures Summary Copy Call Restrictions Programmable by System manager Mode “Copy to” telephone(s) idle Idle Condition Form 4b, Analog Multiline Telephone Planning Form Form 4d, MLX Telephone Form 4e, MFM Adjunct — MLX Telephone Form 5a, Direct-Line Console (DLC) - Analog Form 5b, Direct-Line Console (DLC) –...
Page 401 Programming Procedures Procedure: Copy Call Restrictions On the PC On the console Display/Instructions Step [F6] Press Select Extensions. Select the Extensions menu. [F6] Select RestrctCopy. Press Select Restrict Copy. [F1] [F2] Select Single or Press Copy calling restrictions to an individual telephone or to a Block.
Page 402 Programming Procedures On the PC On the console Display/Instructions Step Specify telephone you want to copy calling restrictions from in one of the following ways (if you are copying from more than one sequentially numbered extension, enter the lowest number): Dial [nnnn] Extension number Type [nnnn]...
Page 403 Programming Procedures On the PC On the console Display/Instructions Step For single telephone, do the following: xxxx = extension number entered in Step 4 1. Specify the telephone to copy call restrictions to in one of the following ways. Type [nnnn] Dial [nnnn] Extension number Type...
Page 404 Programming Procedures On the console On the PC Display/Instructions Step [F10], Press then press If next extension Select Enter, then [F5] select Exit. number is not Repeat Steps 3-6a. sequential Repeat Steps 3-6a. [F10] Press Select Enter. 3. To save your entry when all entries are complete For a block of telephones, do the following:...
Page 405 Programming Procedures Forced Account Code Entry Use this procedure to assignor remove Forced Account Code Entry. When this feature is programmed on individual telephones, the user must enter a 1- to 16- digit account code before making an outside call. Entering Programming Console: Select Menu...
Page 406 Programming Procedures Procedure: Forced Account Code Entry On the PC On the console Display/Instructions Step [F6] Press Select Extensions. Select the Extensions menu. [F7] Press Select Account. Select Forced Account Code Entry. lf you have a DSS attached, go to Step 4a. If you do not have a DSS attached, go to Step 4b.
Page 407 Programming Procedures On the PC On the console Display/Instruction Step If you do not have a DSS attached, do the following: Specify the telephone you want to program in one of the following ways: Dial [nnnn] Type [nnnn] Extension number Dial [sspp] Type...
Page 408 Programming Procedures Microphone Operation Use this procedure to enable or disable microphones on MLX telephones (except QCC operator positions). When the microphone is disabled, users cannot use the speakerphone to carry on conversations. NOTE: The microphone cannot be disabled on analog multiline telephones or on MLX telephones used as QCC operator positions.
Page 409 Programming Procedures Procedure: Microphone Operation On the console On the PC Display/Instructions Step [F6] Press Select Extensions. Select the Extensions menu. [PgUp] Press More. Press Go to the second screen of the Extensions menu. [F7] Select Microphone Disable. Select Mic Disable. Press lf you have a DSS attached, go to Step 5a.
Page 410 Programming Procedures On the PC On the console Display/Instructions Step If you have a DSS attached, do the following: Toggle the LED On/Off, Check red LEDs for feature as required. status. The red LED indicates the following: on= microphone operation is assigned to telephone off = microphone operation is not assigned to telephone...
Page 411 Programming Procedures Remote Call Forwarding Use this procedure to allow or disallow the Remote Call Forwarding capability, which allows users to forward calls to an outside number. If a telephone with Remote Call Forwarding has one or more personal lines assigned, that telephone can be assigned as the principal user, and calls received on that line are forwarded to outside numbers.
Page 412 Programming Procedures Factory Setting Disallowed Disallowed, allowed Valid Entries Inspect Copy Option Console Procedure Extensions More Remote Frwd Toggle LED On/Off or Dial ext. no. Enter Exit Exit PC Procedure [F6] [PgUp] [F8] Toggle letter R On/Off or Type [F10] [F5] [F5] extono.
Page 413 Programming Procedures Procedure: Remote Call Forwarding On the PC On the console Display/Instructions Step [F6] Press Select Extensions. Select the Extensions menu. [PgUp] Press More. Press Go to the second screen of the Extensions menu. [F8] Press Select Remote Call Forward. Select Remote Frwd.
Page 414 Programming Procedures Display/Instructions On the console On the PC Step If you have a DSS attached, do the following: Toggle the LED On/Off, Check red LEDs for feature as required. status. The red LED indicates the following: on= remote call forwarding is assigned to telephone off = remote call forwarding is not assigned to telephone...
Page 415: 3-324 Optional Operator Features
Programming Procedures Optional Operator Features The procedures in this section affect feature programming for both DLC and QCC operator positions. The following procedures are included: Operator Hold Timer DLC Operator Automatic Hold QCC Optional Features — Hold Return — Automatic Hold or Release —...
Page 416 Programming Procedures Operator Hold Timer Use this procedure to set the length of the Operator Hold Timer for all DLCs and QCCs. If the system operator does not pickup the call within the time programmed, an abbreviated ring is a reminder that a call is being held. This option cannot be programmed for individual operator positions.
Page 417 Programming Procedures Procedure: Operator Hold Timer On the PC On the console Display/Instruction Step [F3] Press Select Operator. Select the Operator menu. [F3] Press Select Hold Timer. Select Hold Timer. xxx = current number of seconds [Alt] Press Press Drop. Erase current setting.
Page 418 Programming Procedures DLC Operator Automatic Hold Use this procedure to enable or disable the DLC Operator Automatic Hold feature for DLC operator positions. When this feature is enabled, it prevents accidental disconnection of calls. Entering Programming Console: Select Menu Sys Program Exit [F1] [F5]...
Page 419 Programming Procedures Procedure: DLC Operator Automatic Hold On the PC On the console Display/lnstructions Step [F3] Press Select Operator Select the Operator menu. [F4] Press Select DLC Hold. Select DLC Hold. [F1] [F2] Press Select Auto Hold Specify enable or disable DLC Enable or Auto Hold Operator Automatic Hold.
Page 420: Qcc Optional Features
Programming Procedures QCC Optional Features NOTE: These options are available in Hybrid/PBX mode only. The following options can be provided for QCC operator positions: Hold Return Automatic Hold or Release Queue over Threshold Elevate Priority Calls-in-Queue Alert QCC Operator to Receive Call Types Call Type Queue Priority Level Message Center Operation Automatic or Manual Extended Call Completion...
Page 421 Programming Procedures Hold Return Use this procedure to determine whether calls on hold are returned to the QCC queue or remain on hold on the QCC operator console after the hold timer has expired twice. After the hold timer expires the first time, the operator hears an abbreviated ring as a call-on-hold reminder.
Page 422 Programming Procedures Procedure: Hold Return On the PC Display/Instructions On the console Step [F3] Press Select Operator. Select the Operator menu. [F2] Press Select Queued Call. Select Queued Call. [F1] Press Select Hold Rtrn Select Hold Return. [F1] [F2] Press Select Return to Specify whether calls on hold Queue or Remain on...
Page 423 Programming Procedures Automatic Hold or Release Use this procedure to specify whether a call in progress on a call button is automatically put on hold (Automatic Hold) or disconnected (Automatic Release) when the operator presses another button. This option cannot be programmed for individual QCC operator positions; the single setting applies to all QCC operator positions.
Page 424 Programming Procedures Procedure: Automatic Hold or Release On the PC On the console Display/Instructions Step [F3] Press Select the Operator menu. Select Operator [F2] Press Select Queued Call. Select Queued Call. [F2] Press Select Hold Release. Select Hold Release. [F1] [F2] Press Select Auto Hold or...
Page 425 Programming Procedures Queue over Threshold Use this procedure to specify the maximum number of calls (threshold) in the QCC queue before system operators are notified with a tone that the threshold has been reached or exceeded. If the threshold is set to 0, operators are not notified.
Page 426 Programming Procedures Procedure: Queue over Threshold Display/Instructions On the console On the PC Step [F3] Press Select Operator. Select the Operator menu. [F2] Press Select Queued Call. Select Queued Call. [F3] Press Select Threshold. Select Threshold. xx = current maximum number of calls [Alt] + [P].
Page 427 Programming Procedures On the console On the PC Step Display/Instructions Dial [nn] Type [nn] Specify maximum number of calls allowed in QCC queue before operators are notified. (Dial or type O to specify that operators are not notified.) [F10] Press Select Enter.
Page 428 Programming Procedures Elevate Priority Use this procedure to specify the length of time before calls waiting in the QCC queue are automatically reprioritized to a higher level. if priority is set to 0, calls are not prioritized. Entering Programming Console: Select Menu Sys Program Exit [F1]...
Page 429 Programming Procedures Procedure: Elevate Priority On the PC Display/Instructions On the console Step [F3] Press Select Operator. Select the Operator menu. [F2] Select Queued Call. Press Select Queued Call. [F4] Press Select ElvatePrior. Select Elevate Priority. xx = current number of seconds [Alt] Press Drop.
Page 430 Programming Procedures On the PC On the console Display/Instructions Step Type [nn] Dial [nn] Specify number of seconds before calls are reprioritized. (Dial to specify that calls are not reprioritized.) [F10] Press Select Enter. Save your entry. [F5] Press two times. Select Exit two times.
Page 431 Programming Procedures Calls-In-Queue Alert Use this procedure to specify whether each QCC operator is notified (with a single beep) when a new call enters the QCC queue. Entering Programming Console: Select Menu Sys Program Exit [F1] [F5] PC/SPM: Type SPM press any key Exiting Without Changes To exit from any screen without making changes, select Exit on the console or...
Page 432 Programming Procedures Procedure: Calls-In-Queue Alert On the console On the PC Step Display/Instructions [F3] Select Operator. Press Select the Operator menu. [F2]. Press Seiect Queued Call. Select Queued Call. [F6] Press Select InQue Alert. Select In-Queue Alert. lf DSS is attached, go to Step 5a.
Page 433 Programming Procedures On the console On the PC Display/Instructions Step If a DSS is attached, do the following: Toggle the letter R Toggle the LED On/Off, Check red LED next to each On/Off, as required. as required. line button for feature status. The red LED idicates the following: flashing = operator does not receive calls-in-queue...
Page 434 Programming Procedures Display/Instructions On the console Step On the PC [F1] [F2] Press 3. Specify whether operator Select Select InQue receives alert. Alert Enable or InQue Alert Disable. 4. To save your selection and program another operator position: [F9] If next extension Select Next, Press number is...
Page 435 Programming Procedures QCC Operator to Receive Call Types Use this procedure to specify which QCC operators receive the following types of calls: Dial 0 calls (internal calls to the system operator) DID calls to invalid destinations (unassigned extension numbers) Calls to the Listed Directory Number (extension for the QCC queue) Calls programmed to return to the QCC queue (returning from extending, camped-on, held calls, and operator parked calls) Group Coverage calls...
Page 436 Programming Procedures Receive Call Types Summary: QCC Operator Programmable by System manager Mode Hybrid/PBX Idle Condition Not required Form 6a, Optional Operator Features Planning Form Factory Setting QCC operator receives the following calls: Dial 0 Unassigned DID Listed Directory Number Returning Valid Entries Not applicable...
Page 437 Programming Procedures Procedure: QCC Operator to Receive Call Types On the PC On the console Display/Instructions Step [F3] Press Select Operator. Select the Operator menu. [F2] Press Select Queued Call. Select Queued Call. [F7] Press Select Call Types. Select Call Types. Press the button next Press the function key Select a call type.
Page 438 Programming Procedures On the PC On the console Display/Instructions Step **** = option name selected in Step 4 [F2] Press Select Operator. Select Operator. If you did not select Group Coverage at Step 4, go to Step Type [nn] Dial [nn] Specify the group coverage number.
Page 439 Programming Procedures On the PC On the console Display/Instructions Step **** = option name selected in Step 4 If a DSS is attached, go to Step 10a. If a DSS is not attached, go to Step 10b. If a DSS is attached, do the following: Toggle the LED On/Off, Check red LEDs for feature...
Page 440 Programming Procedures Call Type Queue Priority Level Use this procedure to assign a priority value (1-7) that determines the order in which calls programmed to ring into the QCC queue are sent to QCC system operator positions. A value of 1 is the highest priority. The QCC queue priority level is assigned for the following types of calls: Dial 0 calls (internal calls to the system operator) DID calls to invalid destinations (unassigned extension numbers)
Page 441 Programming Procedures Operator Queued Call Call Types Press Console Procedure button next to selection priority Drop Dial priority level Enter Exit Exit Exit E x i t [F3] [F2] [F7] PC Procedure Press function key next to [F1] [Alt] selection Type priority level [F10] [F5]...
Page 442 Programming Procedures On the PC Display/Instructions On the console Step Press the function key Press the button next to Specify a call type. next to your selection. your selection. If you select Follow/Frwd or QCC Ext, go to Step 8. **** = option name selected in Step 4 [F1] Press...
Page 443 Programming Procedures On the console On the PC Step Display/Instructions **** = option name selected in Step 4 x = current priority level [Alt] Press Press Drop. Erase current priority level. Type [n] Specify the queue priority level. Dial [n] [F10] Press Select Enter.
Page 444 Programming Procedures Message Center Operation Use this procedure to designate one or more QCC operator positions to operate as a Message Center. The following options are automatically set for the Message Center position: Incoming calls are not directed to this position. Returning calls are directed to this position (return from extending and operator parked calls).
Page 445 Programming Procedures Procedure Message Center Operation On the PC On the console Display/Instructions Step [F3] Press Select Operator Select the Operator menu. [F2] Press Select Queued Call. Select Queued Call. [F8] Press Select Msg Center. Select Message Center. lf a DSS is attached, go to Step 5a.
Page 446 Programming Procedures Step Display/Instructions On the console On the PC If a DSS is attached, do the following: Toggle the LED On/Off, Check the red LEDs for feature as required. status. The red LED indicates the Mowing: flashing = operator is not message center position on= operator is message center position...
Page 447 Programming Procedures Extended Call Completion Use this procedure to specify one of two basic options for QCC operator positions with a DSS only: Automatic completion - allows one touch call transfer; that is, calls are transferred by touching only an extension button on the DSS. The operator does not have to press the Release button.
Page 448 Programming Procedures Procedure: Extended Call Completion On the PC On the console Display/Instructions Step [F3] Press Select Operator. Select the Operator menu. [F2]. Press Select Queued Call. Select Queued Call. [F9] Press Select ExtndComplt. Select Extended Completion. [F1] [F5] Press Select Automatic Specify automatic call Complete or Manual...
Page 449 Programming Procedures Return Ring Use this procedure to specify the number of rings before an unanswered extended call is returned to the QCC queue or QCC Message Center position. This option cannot be programmed for individual QCC operator positions; the setting applies to all QCC operator positions.
Page 450 Programming Procedures Procedure: Return Ring On the PC Display/Instructions On the console Step [F3] Press Select the Operator menu. Select Operator. [F2] Press Select Queued Call. Select Queued Call. [F10] Press Select Return Ring. Select Return Ring. [Alt] Press Press Drop. Erase current number of rings.
Page 451 Programming Procedures Position Busy Backup Use this procedure to designate the calling group to provide the backup position for the QCC queue, that is, to receive incoming calls when all QCC operator positions are in a Position Busy mode. Position Busy backup is programmed for the QCC queue rather than for individual QCC operator positions.
Page 452 Programming Procedures Procedure: Position Busy Backup On the PC Display/Instructions On the console Step [F3] Press Select Operator. Select the Operator menu. [F2] Press Select Queued Call. Select Queued Call. [PgUp] Press Press More Go to the second screen of the Queued Call Operator menu.
Page 453 Programming Procedures On the PC On the console Display/Instructions Step xxxx = extension number of current QCC queue backup [Alt] Press Drop. Press Erase current number. Specify the calling group to provide QCC backup in one of the following ways: Type [nnnn] Dial [nnnn] Extension number...
Page 454: Optional Group-Assigned Features
Programming Procedures Optional Group-Assigned Features The procedures in this section describe how to program the following optional features: Call Pickup Groups Group Paging Group Coverage Member Assignments Group Coverage Delay Interval Group Calling Member Assignments Group Calling Trunk or Pool Assignments Optional Group-Calling Features —...
Page 455 Programming Procedures Call Pickup Groups Use this procedure to assignor remove a telephone from a call pickup group, consisting of telephone users who can answer one another’s calls by pressing a button or by dialing a code. A maximum of 30 call pickup groups with a maximum of 15 telephones per group are allowed.
Page 456 Programming Procedures Procedure: Call Pickup Groups On the PC Display/Instructions On the console Step [F6]. Press Select the Extensions menu. Select Extensions. [F9]. Press Select Call Pickup. Select Call Pickup. Dial [nn] Type [nn] Specify the call pickup group you want to program (if you are programming a sequence, enter the lowest number).
Page 457 Programming Procedures Display/Instructions On the console On the PC Step xx = number entered in Step 3 Specify the telephone you want to program in one of the following ways: Extension number Dial [nnnn] Type [nnnn] Dial [sspp] Type [sspp] Slot and port number Logical ID number Dial # [nnn]...
Page 458 Programming Procedures G r o u p P a g i n g Use this procedure to assignor remove a telephone from a paging group, consisting of telephone users who hear common announcements over the telephone speakerphone. Only MLX telephones and analog multiline telephones with speakerphones can be members of a paging group.
Page 459 Programming Procedures Procedure: Group Paging On the PC On the console Display/Instructions Step [F6] Press Select Extensions. Select the Extensions menu. [PgUp] Press More. Press Go to second screen of the Extensions menu. [ F 2 ] P r e s s Select Group Page.
Page 460 Programming Procedures On the PC Step Display/Instructions On the console xxxx = number entered in step 4 Specify telephone you want to program in one of the following ways: Extension number Dial [nnnn] Type [nnnn]. Dial [sspp] Type [sspp] Slot and port number Logical ID number Dial # [nnn] Type # [nnn]...
Page 461 Programming Procedures Group Coverage Member Assignments Use this procedure to assign or remove a telephone from a coverage group. Coverage is an arrangement in which calls from a group of senders are redirected to one or more receivers. A coverage group is a group of senders. NOTE: This procedure assigns senders;...
Page 462 Programming Procedures Summary Group Coverage Member Assignments Programmable by System manager Mode Not required Idle Condition Form 6d, Group Coverage Planning Form Not applicable Factory Setting Extension numbers Valid Entries Inspect Copy Option Extensions More Group Cover Dial group Console Procedure Enter Dial ext.
Page 463 Programming Procedures On the console On the PC Display/Instructions Step [F3] Press Select Group Cover. Select Group Coverage. Dial [nn] Type [nn] Specify the coverage group (if you preprogramming a sequence, enter the lowest number). [F10] Select Enter. Press Save your entry. xx = number entered in Step 4 Specify the telephone you want to program in one of the...
Page 464 Programming Procedures Step Display/Instructions On the console On the PC [F8] To remove telephone from Press Select Delete. coverage group To assign telephone to coverage group and assign telephones to another coverage group: [F9] If next group number is Press Select Next.
Page 465 Programming Procedures Group Coverage Delay Interval Use this procedure to specify the number of rings before a call is sent to Group Coverage receivers. Entering Programming Console: Select Menu Sys Program Exit [F1] [F5] PC/SPM: Type SPM press any key Exiting Without Changes To exit from any screen without making changes, select Exit on the console or [F5]...
Page 466 Programming Procedures Procedure: Group Coverage Delay Interval On the PC Display/Instructions On the console Step [F7] Select Options. Press Select the Options menu. [PgUp] Press More. Press Go to the second screen of the Options menu. [F6] Press Select Cover Delay. Select Coverage Delay.
Page 467 Programming Procedures Group Calling Member Assignments Use this procedure to assignor remove a telephone from a calling group. A calling group is used to direct calls to a group of people who all handle the same type of call. A single extension number is assigned to the group and is used by both inside and outside callers to reach the group.
Page 468 Programming Procedures Summary Group Calling Member Assignments Programmable by System manager Mode Not required Idle Condition Planning Form Form 6d, Group Coverage Not applicable Factory Setting Valid Entries Extension numbers Inspect Copy Option Extensions More Grp Calling Members Console Procedure Dial calling group ext.
Page 469 Programming Procedures On the PC Display/Instructions On the console Step [F4] Press Select Group Calling. Select Grp Calling. [F9] Press Select Members. Select Members. Type [nnnn] Dial [nnnn] Specify the extension number of the calling group (if you are programming a sequence, enter lowest number.) [F10] Press...
Page 470 Programming Procedures Step Display/Instructions On the console On the PC xxxx = number entered in Step 5 Specify the telephone you want to program in one of the following ways: Type [nnnn] Extension number Dial [nnnn] Type [sspp] Slot and port number Dial [sspp] Press DSS button.
Page 471 Programming Procedures Group Calling Trunk or Pool Assignments Use this procedure to assignor remove trunks or pools (Hybrid/PBX only) that ring directly into a calling group. Incoming calls on each trunk or pool can be directed to only one calling group. To reassign a trunk or pool to a new calling group, you must remove it from its old group before making the new assignment.
Page 472 Programming Procedures Procedure: Group Calling Trunk or Pool Assignments On the PC Display/Instructions On the console Step [F6] Press Select Extensions. Select the Extensions menu. [PgUp] Press Press More. Go to the second screen of the Extensions menu. [F4] Press Select Grp Calling.
Page 473 Programming Procedures Display/Instructions On the console On the PC Step Type [nnnn] Dial [nnnn] Specify the extension of the calling group (if you are programming a sequence, enter the lowest number). [F10] Select Enter. Press Save your entry. xxxx = number entered in Step 5 Specify the trunk or pool you want to program in one of the following ways:...
Page 474 Programming Procedures Display/Instructions On the console On the PC Step [F10] Press To assign line trunk or pool to Select Enter. calling group when all entries are complete [F5] Press To return to System Select Exit three three times. Programming menu times.
Page 475 Programming Procedures O p t i o n a l G r o u p - C a l l i n g F e a t u r e s The following options are available for calling groups: Hunt Type Group Calling Delay Announcement Group Coverage Receiver Group Calling Overflow and Threshold...
Page 476 Programming Procedures Summary: Hunt Type Programmable by System manager Mode Not required Idle Condition Form 6e, Group Calling Planning Form Factory Setting Circular hunting pattern Circular, Linear Valid Entries Inspect Copy Option Extensions More Grp Calling Hunt Type Console Procedure Dial calling group ext.
Page 477 Programming Procedures Procedure: Hunt Type On the PC On the console Display/Instructions step [F6] Press Select Extensions. SeIect the Extensions menu. [PgUp] Press Press More Go to the second screen of the Extensions menu. [F4] Press Select Grp Calling. Select Group Calling. [F1] Press Select Hunt Type.
Page 478 Programming Procedures Step Display/Instructions On the console On the PC Type [nnnn] Specify the extension of the Dial [nnnn] calling group (if you are programming a sequence, enter the lowest number). [F10] Press Select Enter. Save your entry. xxxx = number entered in Step 5 [F1] [F2] Press...
Page 479 Programming Procedures Group Calling Delay Announcement Use this procedure to designate the announcement device used to play messages to callers while they are waiting in the queue. Only one announcement device can be designated for each calling group; however, more than one calling group can use the same announcement device. The delay announcement device should not be programmed as a calling group member.
Page 480 Programming Procedures Procedure: Group Calling Delay Announcement On the console On the PC Step Display/Instructions [F6] Press Select Extensions. Select the Extensions menu. Press More [PgUp] Press Go to the second screen of the Extensions menu. [F4] Press Select Group Calling. Select Grp Calling.
Page 481 Programming Procedures On the PC On the console Display/Instructions Step Type [nnnn] Dial [nnnn] Specify the extension of the calling group, (if you are programming a sequence, enter the lowest number). [F10] Press Select Enter. Save your entry. xxxx = number entered in Step 5 Specify the announcement device you want to program in one of the following ways:...
Page 482 Programming Procedures On the PC Display/Instructions On the console Step [F8] Press Select Delete. To remove delay announcement device from calling group To assign delay announcement device to calling group and assign delay announcement devices to another calling group: [F9] Press Select Next.
Page 483 Programming Procedures Group Coverage Receiver Use this procedure to assignor remove a calling group as receiver for a coverage group. Calling group member assignments must be made before you assign the group as a receiver for a coverage group. NOTE: Integrated Administration uses calling group 30 as the default group to cover AUDIX Voice Power.
Page 484 Programming Procedures Procedure: Group Coverage Receiver On the PC On the console Display/Instructions Step [F6] Press Select Extensions. Select the Extensions menu. [PgUp] Press More Press Go to the second screen of the Extensions menu. [F4] Press Select Grp Calling. Select Group Calling.
Page 485 Programming Procedures On the PC Display/Instructions On the console Step Dial [nnnn] Type [nnnn] Specify the extension number of the calling group (if you are programming a sequence, enter the lowest number). [F10] Press Save your entry. Select Enter. xxx = number entered in Step 5 Type [nn] Specify the coverage group D i a l [ n n ]...
Page 486 Programming Procedures Step Display/Instructions On the consoIe On the PC [F5] To assign calling group as Select Enter. Press receiver for coverage group when all entries are complete [F5] To return to System Select Exit Press Programming menu three times. three times.
Page 487 Programming Procedures Group Calling Overflow and Threshold Use this procedure to designate another calling group or the QCC queue (Hybrid/PBX only) to receive calls when the number of calls waiting in the queue for a calling group is equal to or greater than the programmed threshold. Overflow coverage can be provided only by calling groups or the QCC queue (Hybrid/PBX only), not by individual telephones.
Page 488 Programming Procedures Procedure: Group Calling Overflow and Threshold On the console On the PC Step Display/Instructions [F6] Press Select the Extensions menu. Select Extensions. [PgUp] Press More. Press Go to the second screen of the Extensions menu. [F4] Press Select Group Calling. Select Grp Calling.
Page 489 Programming Procedures On the PC On the console Display/Instructions Step Type [nnnn] Dial [nnnn] Specify the extension of the calling group (if you are programming a sequence, enter the lowest number). [F10] Press Select Enter. Save your entry. xxxx = number entered in Step 5 Type [nnnn] Dial [nnnn] Specify the extension of the...
Page 490 Programming Procedures On the PC Display/Instructions On the console Step xxxx = nurnber entered in Step 5 nnn = current nurnber ot calls [Alt] Press Erase current number of calls. Press Drop. Type [nn] Dial [nn] Specify desired number of calls.
Page 491 Programming Procedures Group Calling Message Waiting Indicator Use this procedure to designate a telephone to receive calling group message- waiting indications (MWI). Only one telephone can be designated as a message-waiting receiver for each calling group; however, more than one calling group can use the same message-waiting receiver.
Page 492 Programming Procedures Procedure: Group Calling Message Waiting Indicator On the PC Display/Instructions On the console Step [F6] Press Select Extensions. Select the Extensions menu. Press More [PgUp] Press Go to the second screen of the Extensions menu. [F4] Select Grp Calling. Press Select Group Calling.
Page 493 Programming Procedures On the PC Display/Instructions On the console Step Type [nnnn] Dial [nnnn] Specify the extension of the calling group (if you are programming a sequence, enter the lowest number). [F10] Press Select Enter. Save your entry. xxxx = number entered in Step 5 nnnn = current extension [Alt] Press...
Page 494 Programming Procedures Step Display/Instructions On the console On the PC [F8] To remove calling group as Select Delete. Press receiver for coverage group To assign calling group as receiver for coverage group and assign calling group shown as receiver for another coverage group: [F9] If next group extension...
Page 495 Programming Procedures Group Calling Calls-In-Queue Alarm Threshold Use this procedure to specify the number of unanswered calls waiting in the calling group queue before group members are notified with either an external alert or a light on the telephone. Group members are notified when the number of calls waiting in the queue is equal to or greater than the programmed threshold.
Page 496 Programming Procedures Procedure Group Calling Calls-In-Queue Alarm Threshold On the PC Display/Instructions On the console Step [F6] Press Select Extensions. Select the Extensions menu. [PgUp] Press M o r e Press Go to the second screen of the Extensions menu. [F4] Press Select Grp Calling.
Page 497 Programming Procedures On the PC Step Display/Instructions On the console Dial [nnnn] Type [nnnn] Specify the extension of the calling group (if you are programming a sequence enter the lowest number). [F10] Press Save your entry. Select Enter. xxxx = number entered in Step 5 nnn = current number of calls [Alt] Press...
Page 498 Programming Procedures Group Calling External Alert for Calls-In-Queue Alarms Use this procedure to designate the external alert device used to notify calling group members when the number of calls in the queue reaches the programmed threshold. Only one external alert device can be designated for each calling group. Since the external alert signal is continuous, it is recommended that only lamp- type external alert devices be designated for use for the Calls-in-Queue alarm.
Page 499 Programming Procedures Procedure: Group Calling External Alert for Calls-In-Queue Alarms On the PC Display/Instructions On the console Step [ F 6 ] P r e s s Select the Extensions menu. Select Extensions. [PgUp] Press Press More. Go to the second screen of the Extensions menu.
Page 500 Programming Procedures On the PC On the console Display/Instructions Step Type [nn] Dial [nn] Specify the extension of the calling group (if you are programming a sequence, enter the lowest number). [F10] Press Select Enter. Save your entry. xxxx = number entered in Step 5 nnnn = current extension [Alt] Press...
Page 501 Programming Procedures Display/Instructions On the console On the PC Step [F8] To remove external alert as Select Delete. Press alarm for calling group To assign external alert as calls-in-Queue alarm and assign external alert as Calls- In-Queue alarm for another calling group: [F9] Select Next.
Page 502 Programming Procedures Group Type Use this procedure to determine whether or not the system automatically logs in members of a calling group after a power failure. This setting also determines the type of voice messaging interface when the calling group is used to connect voice messaging or automated attendant applications.
Page 503 Programming Procedures Summary Group Type Programmable by System manager Mode Not required Idle Condition Form 6e, Group Calling Planning Form Automatic Log Out Factory Setting Automatic log in, automatic log out, integrated VMI, Valid Entries generic VMI Inspect Copy Option Extensions More Grp Calling...
Page 504 Programming Procedures Procedure: Group Type On the PC Display/Instructions On the console Step [F6] Press Select Extensions. Select the Extensions menu. Press More [PgUp] Press Go to the second screen of the Extensions menu. [F4] Press Select Grp Calling. Select Group Calling. Press More [PgUp] Press...
Page 505 Programming Procedures On the PC On the console Display/Instructions Step [F1] Press Select Group Type. Select Group Type. Type [nnnn] Dial [nnnn] Specify the extension of the group. [F10] Press Select Enter. Save your entry. xxxx = number entered in Step 6 Press the function key Press the button next to Specify type of login after...
Page 506 Programming Procedures Display/Instructions On the console On the PC Step [F5] Press To return to System Select Exit three times. Programming menu three times. Group Type 3-415...
Page 507: 3-416 System Features
Programming Procedures System Features The procedures in this section consist of instructions for programming optional system features that affect all or most system users. The following procedures are included: Transfer Return Time One-Touch Transfer/Hold Transfer Audible Type of Transfer Camp-On Return Time Call Park Return Time Delay Ring Interval Automatic Callback Interval...
Page 508 Programming Procedures Transfer Return Time Use this procedure to specify the number of rings before a call transferred to another inside telephone is returned to the originator. A setting of 0 means that transferred calls are never returned to the originator. The transfer return time should not be set to 0 in a system with single-line telephones.
Page 509 Programming Procedures Procedure Transfer Return Time On the PC On the console Step Display/Instructions [F7] Press Select Options. Select the Options menu. [F1] Press Select Transfer. Select Transfer. Select Return Time [F1] Press Select Return Time. x = curret number of rings [Alt] Press Press Drop.
Page 510 Programming Procedures Display/Instructions On the console On the PC Step Type [n] Specify number of rings before D i a l [ n ] transferred call is returned to originator. (0 means that calls are not returned. ) [F10] Press Select Enter.
Page 511 Programming Procedures One-Touch Transfer/One-Touch Hold Use this procedure to assign the One-Touch Transferor One-Touch Hold feature. One-Touch Transfer allows users to initiate transfers to another person by pressing an Auto Dial or DSS button for that person. The One-Touch Transfer feature is not available on single-line telephones. If the One-Touch Transfer feature is assigned, you must also specify whether the transfer completion is manual (the user has to press another button to complete the transfer) or automatic (the transfer is completed automatically).
Page 512 Programming Procedures Summary: One-Touch Transfer/Hold Programmable by System manager Mode Not required Idle Condition Planning Form Form 6f, System Features Factory Setting One-Touch Transfer, automatic completion (One-Touch Hold is the factory setting in Behind Switch mode) Transfer, Hold Valid Entries Inspect Copy Option To program One-Touch Transfer:...
Page 513 Programming Procedures Procedure: One-Touch Transfer/Hold On the console On the PC Step Display/Instructions [F7] Press Select Options Select the Options menu. [F1] Press Select Transfer. Select Transfer. [F2] Select One Touch. Press Select One Touch. [F1] [F2] Select Transfer or Press Specify transfer or hold.
Page 514 Programming Procedures Display/Instructions On the console On the PC Step [F10] Press Save your entry. Select Enter. If you select One-Touch Transfer, go to Step 6. If you select One-Touch Hold, you have finished this procedure. [F1] [F2] Press Select Manual or Specify manual or automatic Automatic.
Page 515 Programming Procedures Transfer Audible Use this procedure to specify whether an outside caller hears ringing (also called ringback) or Music-on-Hold while being transferred. Inside calls hear ringback. NOTE: If you use equipment that rebroadcasts music or other copyrighted materials, you may be required to obtain a copyright license from and pay license fees to a third party (such as the American Society of Composers, Artists, and Producers or Broadcast Music Incorporated).
Page 516 Programming Procedures Procedure: Transfer Audible On the console On the PC Step Display/Instructions [F7] Press Select Options Select the Options menu. [F1] Press Select Transfer. Select Transfer. [F3] Press Select Audible. Select Transfer Audible. [F1] [F2] Press Select Specify whether the caller hears Music On Hold or Music on Hold ringing.
Page 517 Programming Procedures Type of Transfer Use this procedure to specify whether the system automatically selects an Intercom or System Access Ring or Voice button when the Transfer button or an Auto Dial or DSS button (for One-Touch Transfer) is pressed. Entering Programming Console: Select Menu Sys Program...
Page 518 Programming Procedures Procedure: Type of Transfer On the console On the PC Display/Instructions Step [F7] Press Select Options. Select the Options menu. [F1] Press Select Transfer. Select Transfer. [ F 4 ] Press Select Type. Select Transfer Type. Select Voice [F1] [F2] Press...
Page 519 Programming Procedures Camp-On Return Time Use this procedure to specify the number of seconds before a camped-on call (a call transferred to a busy telephone with the Camp-On feature) is returned to the originator. Entering Programming Console: Select Menu Sys Program Exit [F1] [F5]...
Page 520 Programming Procedures Procedure: Camp-On Return Time On the PC Step Display/Instructions On the console [F7] Press Select the Options menu. Select Options. [F2] Select Camp-On. Select CampOn. Press xxx = current number of seconds [Alt] Press Erase current number of Press Drop.
Page 521 Programming Procedures Call Park Return Time Use this procedure to specify the number of seconds before a call put on hold with the Park feature is returned to the originator. Entering Programming Console: Select Menu Sys Program Exit [F1] [F5] PC/SPM: Type SPM press any key Exiting Without Changes...
Page 522 Programming Procedures Procedure: Call Park Return Time On the PC Display/Instructions On the console Step [F7] Press Select Options. Select the Options menu. [F3] Press Select Select Call Park Return. CallParkRtn. xxx = current number of seconds [Alt] Press Drop. Press Erase current number of seconds.
Page 523 Programming Procedures Delay Ring Interval Use this procedure to specify the number of rings for the Delay Ring Interval, which applies when a Primary, Secondary, or Group Cover button is set to delayed ring. Entering Programming Console: Select Menu Sys Program Exit [F1] [F5]...
Page 524 Programming Procedures Procedure: Delay Ring Interval On the PC On the console Display/Instructions Step [F7] Press Select Options. Select the Options menu. [F4] Press Select Delay Ring. Select Delay Ring. x = current number of rings [Alt] Press Drop. Press Erase current number of rings.
Page 525 Programming Procedures Automatic Callback Interval Use this procedure to specify the number of rings at the originator’s telephone before the system cancels a Callback request. Entering Programming Console: Select Menu Sys Program Exit [F1] [F5] PC/SPM: Type SPM press any key Exiting Without Changes To exit from any screen without making changes, select Exit on the console or [F5]...
Page 526 Programming Procedures Procedure: Automatic Callback Interval On the PC On the console Step Display/Instructions [F7] Press Select Options Select the Options menu. [F6] Press Select Callback. Select Automatic Callback Interval. x = current number of rings [Alt] Press Drop. Press Erase current number of rings.
Page 527 Programming Procedures Extension Status Use this procedure to specify whether the Extension Status feature is used in Hotel or Group Calling/Call Management System (CMS) mode. The calling mode selected affects the meaning of the LEDs and use of Auto Dial or DSS buttons when the DLC operator position is in the Extension Status mode.
Page 528 Programming Procedures Procedure: Extension Status On the PC On the console Display/Instructions Step [F7] Press Select Options. Select the Options menu. [F7] Press Select Ext Status. Select Extension Status. [F1] [F2] Press Select Hotel or Specify Extension Status for Hotel Mode or for Group GrpCall/CMS.
Page 529 Programming Procedures S M D R L a n g u a g e Release 1.1 and Release 2.0 Only Use this procedure to change the language of the SMDR reports. The default language is the same as the system language. See "System Language”. Entering Programming Consde: Select Menu Sys Program...
Page 530 Programming Procedures Procedure: SMDR Language On the PC On the console Display/Instructions Step [PgUp] Press Press More Go to the second screen of the System Programming menu. [F6] Press Select Language. Select System Language. Program the system language [F3] Press Select S M D R first.
Page 531 Programming Procedures SMDR Call Report Format Use this procedure to specify whether SMDR call reports are printed in basic format or ISDN format. In ISDN format, automatic number identification service appears in the calling number field instead of "IN,” as in the basic report format, The call recording type for these calls is "l“...
Page 532 Programming Procedures Procedure: SMDR Call Report Format On the PC Display/Instructions On the console Step [F7] Press Select Options. Select the Options menu. [F8] Press Select SMDR. Select SMDR. [F1] Press Select Format. Select Call Report Format. [F1] [F2] Press Select Basic SMDR Specify basic or ISDN format or ISDN SMDR.
Page 533 Programming Procedures SMDR Call Length Use this procedure to set the minimum length of time before a call is recorded on SMDR call reports. Entering Programming Console: Select Menu Sys Program Exit [F1] [F5] PC/SPM: Type SPM press any key Exiting Without Changes To exit from any screen without making changes, select Exit on the console or [F5]...
Page 534 Programming Procedures Procedure: SMDR Call Length On the PC On the console Display/Instructions Step [F7] Press Select Options. Select the Options menu. [F8] Press Select SMDR Select SMDR. [F2] Press Select Call Length Select Call Length. xxx = current number of seconds [Alt] Press Press Drop.
Page 535 Programming Procedures SMDR Calls Recorded on Call Report Use this procedure to specify whether SMDR information is to be recorded for both incoming and outgoing calls, or only for outgoing calls. NOTE: The New Page option (see Step 3 of the procedure) merely inserts a page break in the report.
Page 536 Programming Procedures Procedure: SMDR Calls Recorded on Call Report On the PC On the console Display/Instruction Step [F7] Press Select Options. Select the Options menu. [F8] Press Select SMDR Select SMDR. [F3] Press Select Call Report. Select Call Report. [F1] [F2] Press Select In/Out or Out...
Page 537 Programming Procedures Inside Dial Tone Use this procedure to set the system dial tone to be either different from or the same as the outside line/trunk dial tone. NOTE: The system dial tone must be the same as the outside dial tone when the internal dial tone is not recognized by software applications or modems.
Page 538 Programming Procedures Procedure: Inside Dial Tone On the PC Display/Instructions On the console Step [F7] Select Options. Press Select the Options menu. [F9] Press Select Inside Dial Tone. Select Inside Dial. [F1] [F2] Press Select Inside or Specify whether the system dial tone is different from the Outside.
Page 539 Programming Procedures Reminder Service Cancel Use this procedure to set the time of day when all programmed Reminder Service calls are automatically canceled. Enter the time in 4-digit, 24-hour format, using leading zeros as necessary. To deactivate Reminder Service Cancel, erase the currently programmed time and do not enter a new time.
Page 540 Programming Procedures Procedure: Reminder Service Cancel On the PC On the console Display/Instruction Step [F7] Press Select Options. Select the Options menu. [F10] Press Select Reminder Srv. Select Reminder Service Cancel. xxxx = current time of day [Alt] Press Press Drop. Erase current time of day.
Page 541 Programming Procedures Redirect Outside Calls to Unassigned Extension N u m b e r s Use this procedure to specify the extension number to receive redirected calls made to unassigned numbers by Remote Access users, by users on DID trunks (Hybrid/PBX only), or by users on dial-in tie trunks.
Page 542 Programming Procedures Summary: Redirect Outside Calls to Unassigned Extension Numbers System manager Programmable by Mode Not required Idle Condition Form 6f, System Features Planning Form Extension number of primary operator Factory Setting Valid Entries QCC queue extension number, other extension number Inspect Copy Option To select QCC queue:...
Page 543 Programming Procedures Procedure Redirect Outside Calls to Unassigned Extension Numbers On the PC On the console Display/Instructions Step [F7] Press Select Options. Select the Options menu. P r e s s M o r e [PgUp] Press Go to the second screen of the Options menu.
Page 544 Programming Procedures Display/Instructions On the console On the PC Step [F10] Select Enter. Press Save your entry. If you select Extension, go to Step 6a. If you select Grp Calling, go to Step 6b. If you select QCC Queues, you have finished this procedure.
Page 545 Programming Procedures On the PC On the console Display/Instructions Step To redirect calls to a calling group, do the following: T y p e [ n n n n ] Dial [nnnn] Specify the extension of the calling-group to which calls are to be redirected.
Page 546 Programming Procedures Host System Dial Codes for Behind Switch Mode Use this procedure to assign the host system dial codes for Transfer, Conference, and Drop. NOTE: This procedure applies in Behind Switch mode only. When multiline telephone users press the Transfer, Conference, and Drop buttons, a signal is sent to the host system.
Page 547 Programming Procedures Procedure: Host System Dial Codes for Behind Switch Mode On the PC On the console Display/Instructions Step [F7] Press Select Options. Select the Options menu. [PgUp] Press Press More Go to the second screen of the Options menu. [ F 2 ] P r e s s Select...
Page 548 Programming Procedures Display/Instructions On the console On the PC Step **** = option name selected in step 4 xxxxxx = Current host system dial code [Alt] Erase current host system Press Drop. Press dial code. Type [n]. Assign host system dial code Dial [n].
Page 549 Programming Procedures Recall Timer Use this procedure to designate the length of the timed flash that is sent when Recall is used to disconnect a call and get a new dial tone without hanging up. The interval of the timed flash and how Recall works depend on the type of telephone and system operating mode.
Page 550 Programming Procedures Procedure: Recall Timer On the PC Display/Instructions On the console Step [F7] Press Select Options. Select the Options menu. [PgUp] Press Go to the second screen P r e s s M o r e of the Options menu. [F3] Press Select...
Page 551 Programming Procedures Allowed Lists Use this procedure to establish Allowed Lists, consisting of telephone numbers that can be dialed from specified telephones, regardless of calling restrictions assigned to the telephones. A maximum of eight lists, numbered 0 through 7, with a maximum of 10 numbers each, numbered 0 through 9, is allowed.
Page 552 Programming Procedures Procedure: Allowed Lists On the PC On the console Display/Instructions Step [F8] Press Select Tables. Select the Tables menu. [F1] Press Select AllowList. Select Allowed Lists. Type [/e]. Dial [/e]. Specify list (l = 0-7) and entry (e = 0 - 9) number (if you are programming a sequence, enter the lowest number).
Page 553 Programming Procedures On the PC Display/Instructions On the console Step x = Iist number entered in Step 3 y = entry number entered in Step 3 nnnnnn = current area code/exchange [Alt] [ P ] Press Press Drop. Erase current area code/exchange.
Page 554 Programming Procedures Assign Allowed Lists to Telephones Use this procedure to assign access to established Allowed Lists to individual telephones. More than one Allowed List can be assigned to a telephone. If you do not enter a list number, list 0 is assigned. Entering Programming Console: Select Menu Sys Program...
Page 555 Programming Procedures Procedure: Assign Allowed Lists to Telephones On the PC On the console Display/Instructions Step [F8] Press Select Tables. Select theTables menu. Select AllowTo [F2] Press Select Assign Allowed Lists To. Type [n]. Dial [n]. Specify Allowed List you want to assign (if you are programming a sequence, enter the lowest number).
Page 556 Programming Procedures On the console On the PC Step Display/Instructions x = list number entered in Step 3 Specify extension to assign to Allowed List in one of the following ways: Extension number Dial [nnnn] Type [nnnn] Dial [sspp]. Type [sspp] Slot and port number Dial #[nnn]...
Page 557 Programming Procedures Disallowed Lists Use this procedure to establish Disallowed Lists, consisting of telephone numbers that cannot be dialed from specified telephones (including unrestricted telephones). A maximum of eight lists, numbered 0 through 7, with 10 entries each, numbered 0 through 9, is allowed. Each number can have a maximum of 11 digits, including a wildcard.
Page 558 Programming Procedures Procedure: Disallowed Lists On the PC Display/Instructions On the console Step [F8] Press Select the Tables menu. Select Tables. [F3] Press Select Disallowed Lists. Select Disallow. Dial [/e] Type [/e] Specify list (l = 0-7) andentry (e = 0-9) number (if you are programming a sequence, enter the lowest number).
Page 559 Programming Procedures On the PC On the console Display/Instructions Step Type [n]. Dial [n]. Identify disallowed area code/exchange (up to 12 digits). To save your entry and enter next item in Disallowed List: [F9] Press Select Next. If next entry number is Repeat Steps 5 and 6.
Page 560 Programming Procedures Assign Disallowed Lists to Telephones Use this procedure to assign established Disallowed Lists to individual telephones. Each restricted telephone can be assigned to more than one list. Entering Programming Console: Select Menu Sys Program Exit [F1] [F5] PC/SPM: Type SPM press any key Exiting Without Changes To exit from any screen without making changes, select Exit on the console or...
Page 561 Programming Procedures Procedure: Assign Disallowed Lists to Telephones On the console On the PC Step Display/Instructions [F8] Press Select Tables. Select the Tables menu. [F4] Press Select Disallow To Select Assign Disallowed Lists To. Dial [n]. Type [n]. Specify Disallowed List you want to assign (if you are programming a sequence, enter the lowest number).
Page 562 Programming Procedures Display/Instructions On the console On the PC Step x = Iist number entered in Step 3 Specify extension to assign to Disallowed List in one of the following ways: Extension number Dial [nnnn] Type [nnnn] Slot and port number Dial [sspp] Type...
Page 563: 3-472 Remote Access Features
Programming Procedures Remote Access Features The following Remote Access features are available: Remote Access Trunk Assignment Remote Access Automatic Callback Remote Access without Barrier Codes Remote Access Barrier Codes Remote Access with Barrier Codes Security of Your System—Preventing Toll Fraud As a customer of a new telephone system, you should be aware that there exists an increasing problem of telephone toll fraud.
Page 564 Programming Procedures Common carriers are required by law to collect their tariffed charges. While these charges are fraudulent charges made by persons with criminal intent, applicable tariffs state that the customer of record is responsible for payment of all long-distance or other network charges. AT&T cannot be responsible for such charges and will not make any allowance or give any credit for charges that result from unauthorized access.
Page 565 Programming Procedures Remote Access Trunk Assignment Use this procedure to assign or remove the trunks used for Remote Access. In addition, you can use this procedure to specify whether the Remote Access feature is dedicated (always used for Remote Access) or shared (used for Remote Access only when Night Service is activated).
Page 566 Programming Procedures Procedure: Remote Access Trunk Assignment On the PC On the console Display/Instructions Step [F4] Press Select LinesTrunks. Select the lines and Trunks menu. [F8] Press Select RemoteAccss. Select Remote Access. [F1] Press Select LinesTrunks. Select Lines and Trunks. Specify the line/trunk in one of the following ways (if you are programming a sequence,...
Page 567 Programming Procedures On the console On the Step Display/Instructions xxxx = Iine/trunk entered in Step 4 [F1], [F2], Press Specify how line/trunk is used Select Dedicated, [F3] with Remote Access. Shared, or No Remote. To save your selection and assign Remote Access to another line/trunk: [F9] Press...
Page 568 Programming Procedures Remote Access Automatic Callback Use this procedure to allow Remote Access users to use the Automatic Callback feature to request busy lines/trunks or pools or to prevent use of the Automatic Callback feature. NOTE: This feature applies in Hybrid/PBX mode only. Entering Programming Console: Select Menu Sys Program...
Page 569 Programming Procedures Procedure Remote Access Automatic Callback On the PC On the console Display/Instrutions Step [F4] Select LinesTrunks. Press Select the lines and Trunks menu. [F8] Press Select RemoteAccss. Select Remote Access. [F6] Press Select AutoQueuing. Specify Automatic Callback (queueing). [F1] [F2] Press...
Page 570 Programming Procedures Remote Access without Barrier Codes Use this procedure to change the class of restriction for one of the following: all non-tie lines/trunks all tie trunks and DID trunks with Remote Access the DID remote access code NOTE: If barrier code requirements have been established for Remote Access users, do not use this procedure;...
Page 571 Programming Procedures Summary: Remote Access without Barrier Codes System manager Programmable by Mode Not required Idle condition Form 3a, Incoming Trunks - Remote Access Planning Form Call restriction: outward restricted; ARS restriction level: Factory Setting Valid Entries Unrestricted, toll restricted, outward restricted; 0-6 Inspect Copy Option To change Call Restrictions:...
Page 572 Programming Procedures Procedure: Remote Access Without Barrier Codes On the PC On the console Display/Instructions Step [F4] Press Select LinesTrunks. Select the Lines and Trunks menu. [F8] Press Select RemoteAccss. Select Remote Access. [F2] [F3] Press Select Non-TIE or TIE Specify whether you are establishing/removing class of Lines.
Page 573 Programming Procedures On the PC Display/Instructions On the console Step To change current call restrictions, do the following: [F#] Press 1. Select current call Select Restriction. restrictions. **** = option name selected in Step 3. [F1], Press 2. Specify whether you are Select [F2], [F3]...
Page 574 Programming Procedures On the console On the PC Display/Instructions Step To change Allow/Disallow Lists, do the following: [F4] [F6] Press Select Allow List or 1. Select Allowed Lists or Disallowed Lists. DisallowLst. D i a l [ n ] Type [n] 2.
Page 575 Programming Procedures Remote Access Barrier Codes Use this procedure to establish or remove the requirement for barrier codes as well as to establish or remove the barrier codes themselves. Barrier codes are security passwords that restrict people from making unauthorized Remote Access calls on non-tie lines/trunks and tie trunks.
Page 576 Programming Procedures Procedure: Remote Access Barrier Codes On the console On the PC Display/Instructions Step [F4] Press Select LinesTrunks. Select the Lines and Trunks menu. [F8] Press Select RemoteAccss. Select Remote Access. To establisher remove barrier code requirements, go to Step To add new barrier codes when barrier code requirements have been established, go to Step...
Page 577 Programming Procedures On the PC On the console Display/Instructions Step To establish or remove barrier code requirements, do the following: [F2] [F3] Press 1. Specify whether barrier Select Non-TIE or codes apply to non-tie TIE Lines. trunks or tie trunks. **** = option name selected in Step 3.
Page 578 Programming Procedures On the console On the PC Display/Instructions Step To add new barrier codes, do the following: [F4] Press Select BarrierCode. 1. Add, change, or remove individual barrier codes. [F2] Select Codes. Press 2. Select Codes. Type [nn] Dial [nn] 3.
Page 579 Programming Procedures Display/Instructions On the console On the PC Step 7. To save your entry and add, change, or remove another barrier code: [F9] Press Select Next. If next barrier code Repeat numbers 5 number is Repeat numbers 5 and 6 in Step 4b. and 6 in Step 4b.
Page 580 Programming Procedures Remote Access with Barrier Codes Use this procedure to change the class of restriction for individual Remote Access barrier codes. The class of restriction assigned to each barrier code allows or denies the use of the following system features: NOTE: If barrier code requirements have not been established or have been removed for Remote Access users, do not use this procedure;...
Page 581 Programming Procedures Summary: Remote Access with Barrier Codes Programmable by System manager Mode Not required Idle Condition Form 3a, Incoming Trunks - Remote Access Planning Form Call restriction: Barrier Code - outward restricted; all Factory Setting other barrier codes – unrestricted. ARS restriction level -3 Valid Entries Unrestricted, toll restricted, outward restricted;...
Page 582 Programming Procedures Procedure: Remote Access With Barrier Codes On the PC On the console Display/Instruction Step [F4] Press Select LinesTrunks. Select the Lines and Trunks menu. [F8] Press Select RemoteAccss. Select Remote Access. [F4] Press Select BarrierCode. Select Barrier Code Access. To change current call restrictions, go to Step 5a.
Page 583 Programming Procedures On the console On the PC Display/Instructions Step To change current call restrictions, do the following: [F3] Press Select Restriction. Select Restriction. Type [n]. Dial [n]. Specify barrier code. [F10] Press Select Enter. Save your entry. xx = barrier code entered in number 2 of Step 5a.
Page 584 Programming Procedures Display/Instructions On the console On the PC Step To change ARS restrictions, do the following: [F4] 1. Select ARS Facility Select ARS Restrct. Press Restriction Level. 2. Specify the barrier code. Dial [nn] Type [nn] [F10 3. Save your entry. Select Enter.
Page 585 Programming Procedures On the PC Display/Instructions On the console Step [F10] Press To save your entry when all Select Enter. entries are complete To change Allow/Disallow lists, do the following: [F6] [F7] Press 1. Select Allowed Lists or Select Allow List or Disallowed Lists.
Page 586 Programming Procedures On the PC On the console Display/Instructions Step 6. To assign Allowed List to barrier code and assign Allowed List to another barrier code: [F9] Press If next barrier code Select Next. Repeat number 4 Repeat number 4 is sequential in Step 5c.
Page 587: 3-496 Automatic Route Selection
Programming Procedures Automatic Route Selection The following features can be programmed for Automatic Route Selection (ARS): 1 + 7 Digit Dialing Requirements ARS Tables Start and Stop Times for Subpatterns Pool Routing Facility Restriction Level (FRL) Digit Absorption Other Digits N11 Special Numbers Tables Dial 0 Table Voice and/or Data Routing...
Page 588 Programming Procedures 1 + 7 Digit Dialing Requirements Use this procedure for calls placed within the same area code as the system. The procedure allows you to specify whether or not the local telephone company requires dialing 1 plus a 7-digit number. Two settings are available: within area code –...
Page 589 Programming Procedures Procedure: 1+7 Digit Dialing Requirements On the PC S t e p On the console Display/Instructions [F8] Press Select Tables. Select the Tables menu. [F6] Press Select ARS. Select Automatic Route Selection. [F1] Press Select ARS 1+7Dial. Select ARS 1+7 Digit Dial. 3-498 1+7Digit Dialing Requirements...
Page 590 Programming Procedures On the PC Display/Instructions On the console Step [F1] [F2] Press Select Within Specify whether 1+7 digit Area Code or dialing is required within home area code. Not within Area Code. [F10] Press Select Enter. Save your entry. [F5] Press Select Exit...
Page 591 Programming Procedures A R S T a b l e s Use this procedure for the following tasks: to specify type of table (6-digit, area code, exchange, or 1 + 7) to add or change area codes to be included in each table to add or change exchanges to be included in each table A maximum of 16 tables can be established, numbered 1 through 16.
Page 592 Programming Procedures Summary: ARS Tables Programmable by System manager Hybrid/PBX Mode Not required Idle Condition Form 9b, Automatic Route Selection Tables Planning Form Factory Setting Not applicable Valid Entries Not applicable Inspect Copy Option Tables ARS Input Dial table no. Console Procedure Enter Specify table type...
Page 593 Programming Procedures P r o c e d u r e : A R S T a b l e s On the PC On the console Display/Instructions Step [F8] Press Select Tables. Select the Tables menu. [F6] Press Select ARS. Select Automatic Route Selection.
Page 594 Programming Procedures On the PC Display/Instructions On the console Step xx = number entered in Step 4 [F1], [F2], Press Select 6-Digit, Specify table type. [F3], [F4] Area Code, Exchange, or 1+7. [F10] Press Select Enter. Save your entry. Dial [nnn] Type [nnn] Specify table entry number (if you are programming a...
Page 595 Programming Procedures Display/Instructions On the console Step On the PC To save your entry and enter another area code or exchange: [F9] Select Next. Press If next entry number is Repeat Steps 10 Repeat Steps 10 sequential and 11. and 11. Your previous entry is saved and next entry number is shown on line 1 of the screen...
Page 596 Programming Procedures Start and Stop Times for Subpatterns Use this procedure to specify the time of day when calls are routed using Subpattern B routing information. Subpatterns are used to provide two different routing patterns according to the time of day. This allows you to take advantage of lower rates that may apply to some or all lines or to change restrictions on some facilities during off hours.
Page 597 Programming Procedures Procedure: Start and Stop Times for Subpatterns On the PC On the console Display/Instructions Step [F8] Press Select Tables. Select the Tables menu. [F6] Press Select ARS. Select Automatic Route Selection. [F8] Press Select Sub B Start. Select Subpattern B Start. Type [nn] Dial [nn] Specify table number.
Page 598 Programming Procedures On the console On the PC Step Display/Instructions [Alt] Press Press Drop. Erase current start time. Dial [hhmm] Type [hhmm] Specify start time for Subpattern B (24-hour time). [F10] Press Select Enter. Save your entry. [F9] Press Select Sub B Stop Select Subpattern B Stop Time.
Page 599 Programming Procedures On the PC On the console Display/Instructions Step nnnn = current stop time [Alt] Press Drop. Press Erase current stop time. Type [hhmm] Dial [hhmm] Specify stop time for Subpattern B (24-hour time). [F10] Press Select Enter. Save your entry. [F5] Press Select Exit...
Page 600 Programming Procedures Pool Routing Use this procedure to identify the trunk pools on which to route calls to area codes and/or exchanges included in ARS tables. A maximum of 6 routes (numbered 1 through 6) can be specified for each subpattern.
Page 601 Programming Procedures Procedure: Pool Routing On the console On the PC Displity/Instructions Step [F8] Press Select Tables. Select the Tables menu. [F6] Press Select ARS. Select Automatic Route Selection. [F3] [F10] Press Select Sub A Pools Select pool routing for or Sub B Pool.
Page 602 Programming Procedures Display/Instructions On the console On the PC Step For Subpattern A, do the following: Dial [nnm] Type [nnm] 1. Specify table number (nn = 1-18) and pool route number (m= 1-6) (if you are programming a sequence, enter the lowest number).
Page 603 Programming Procedures On the console On the PC Step Display/Instructions 4. To enter pool dial-out code for another pool route in ARS table shown on line 1: [F9] Press Select Next. If next pool route Repeat number 3 in Repeat number 3 in number is Step 4a.
Page 604 Programming Procedures Step Display/Instructions On the console On the PC xx = table number entered in number 1 of Step 4 x = route number entered in number 1 of Step 4 Specify pool on which to Dial [nnn]. Type [nnn] route calls.
Page 605 Programming Procedures Facility Restriction Level Use this procedure to assign a Facility Restriction Level (FRL) to each route. The FRL ranges from 0 (least restrictive) through 6 (most restrictive) and is used to restrict user access to the route. The FRL assigned to telephones and Remote Access users is opposite from the FRL assigned to routes, where 0 is the most and 6 is the least restrictive.
Page 606 Programming Procedures Procedure: Facility Restriction Level On the PC Display/Instructions On the console Step [F8] Press Select Tables. Select the Tables menu. [F6] Press Select ARS. Select Automatic Route Selection. Select Sub A FRL or [F4] Press or press Select Facility Restriction Level Press More and select for Subpattern A or press More [PgUp]...
Page 607 Programming Procedures On the PC Display/Instructions On the console Step For Subpattern A, do the following: Dial [nnm] Type [nnm] 1. Specify table number (nn= 1-18) and pool route number (m= 1-6) (if you are programming a sequence, enter the lowest number).
Page 608 Programming Procedures On the PC Display/Instructions On the console Step 4. To enter FRL for next pool route: [F9] Press If next pool route Select Next. Repeat number 3 in number is Repeat number 3 in Step 4a. sequential Step 4a. Your previous entry is saved and next pool route number is shown...
Page 609 Programming Procedures On the console On the PC Display/Instructions Step xx = table number entered in number 1 of Step 4b x = route number entered in number 1 of Step 4b Type [n]. Dial [n]. Specify restriction level. To enter FRL for next pool route: If next pool route [F9]...
Page 610 Programming Procedures Digit Absorption Use this procedure to specify how many of the digits dialed (0 through 11) by the caller should be absorbed by the system (not sent to the telephone company’s central office) when a call is made on an identified route. NOTE: Pool routes must be programmed before you assign digit absorption.
Page 611 Programming Procedures Procedure: Digit Absorption On the PC On the console Display/Instructons Step [F8] Press Select Tables. Select the Tables menu. [F6] Press Select ARS. Select Automatic Route Selection. [F6] Press Select SubA Absorb. Select absorb digits for Subpattern A and go to Step 4a.
Page 612 Programming Procedures On the console On the PC Display/Instructions Step For Subpattern A, do the following: Dial [nnm] Type [nnn] 1. Specify table number (nn = 1-18) and route number (m= 1-6) (if you are programming a sequence, enter the lowest number).
Page 613 Programming Procedures On the PC On the console Step Display/Instructions 5. To enter additional route numbers for Subpattern A: [F9] Press If next route number Select Next. Repeat numbers 3 is sequential Repeat numbers 3 and 4 in Step 4a. and 4 in Step 4a.
Page 614 Programming Procedures Display/Instructions On the console On the PC Step = table number entered in number 1 of Step 4b x = route number entered in number 1 of Step 4b nn = current number of digits [Alt] Press Drop. Press 3.
Page 615 Programming Procedures Other Digits Use this procedure to specify extra digits that must be added by the system to the beginning of the number dialed by the caller when calls are placed on an identified route. NOTE: Pool routes must be programmed before you assign other digits. A maximum of 20 digits can be added, in any combination of the digits 0 through 9.
Page 616 Programming Procedures Procedure: Other Digits Step Display/Instructions On the console On the PC [F8] Select the Tables menu. Select Tables. Press [F6] Select Automatic Route Select ARS. Press Selection. [F7] Select other digits for Select Sub A Digit or Press or press press More and select Subpattern A...
Page 617 Programming Procedures On the PC On the console Display/Instructions Step [F10] Press Save your entry. Select Enter. xx = table number entered in Step 4 x = route number entered in Step 4 n = current number of digits [Alt] Press Press Drop.
Page 618 Programming Procedures N11 Special Numbers Tables Use this procedure to specify Facility Restriction Level (FRL) and/or digits that must be added when emergency numbers in the N11 Special Numbers table are dialed (for example, 411, 811, or 911 ). Subpattern B, absorb, and pool routing cannot be programmed for the special numbers tables.
Page 619 Programming Procedures To change FRL: PC Procedure [F8] [F6] [ P g U p ] [F4] [F1] [Alt] [F10] Type FRL value [F5] [F5] [ F 5 ] To program other digits: [F8] [F6] [ P g U p ] [F4] [F2] [ A l t ]...
Page 620 Programming Procedures On the PC On the console Display/Instructions Step [F4] Press Select SpeclNumber. Select N11 Special Numbers Table, [F1] Press Select ARS FRL. To change current Facility Restriction Level, select ARS FRL and go to Step 6a. [F2] Press Select ARS Digit.
Page 621 Programming Procedures On the PC On the console Step Display/lnstructions To specify other digits, do the following: n = current digiis [Alt] Press Press Drop. 1. Erase current other digits. Type [n]. Dial [n]. 2. Specify other digits (up to 20) to be added. [F10] Press Select Enter.
Page 622 Programming Procedures Dial 0 Table Use this procedure to specify pool routing, Facility Restriction Level (FRL), and Other Digits for the dial 0 table. Only one route can be specified; the Subpattern B route cannot be specified for this table. Digit absorption cannot be specified. Entering Programming Console: Select Menu Sys Program...
Page 623 Programming Procedures Procedure: Dial 0 Table On the PC On the console Display/Instructions Step [F8] Press Select Tables. Select the Tables menu. [F6] Press Select ARS. Select Automatic Route Selection. [PgUp] Press Press More Go to the second screen of the ARS menu. [F6] Press Select Dial 0.
Page 624 Programming Procedures Display/Instructions On the console On the PC Step [F1] To program pool routing, select Select ARS Pool. Press ARS Pool and go to Step 6a. [F2] Press To change current FRL Level, Select ARS FRL. select ARS FRL and go to Step 6b.
Page 625 Programming Procedures Display/Instructions On the console On the PC Step To change other digits, do the following: n = current digits [Alt] Press Drop. Press 1. Erase current digits. Type [nn] Dial [nn] 2. Specify other digits (up to 20) to add. [F10] Press Select Enter.
Page 626 Programming Procedures Voice and/or Data Routing Use this procedure for routing for voice, data, or voice and data. The voice/data specification is mainly used in conjunction with PRI. See “PRI Facilities.” Voice/data routes can be associated with Subpattern A or Subpattern B.
Page 627 Programming Procedures Procedure: Voice and/or Data Routing On the PC On the console Display/Instructions Step [F8] Press Select Tables. Select the Tables menu. [F6] Press Select ARS. Select Automatic Route Selection. [PgUp] Press Press More Go to the second screen of the ARS menu.
Page 628 Programming Procedures On the console On the PC Display/Instructions Step x = option name selected in Step 4 Type [nnm] Dial [nnm]. Specify the table (nn = 1-18) and route (m = 1-6) numbers for Subpattern A or B (if you are programming a sequence, enter the lowest number).
Page 629: Night Service
Programming Procedures Night Service The procedures in this section tell you how to program the following optional Night Service features: Night Service with Group Assignment Night Service with Outward Restriction Night Service with Time Set 3-538 Night Service...
Page 630 Programming Procedures Night Service with Group Assignment Use this procedure to assign all extensions and calling groups to a Night Service group for after-hours coverage. A maximum of eight Night Service groups can be assigned (no more than one for each operator position assigned). Any number of telephones can be assigned to a Night Service group, and a telephone can belong to more than one group.
Page 631 Programming Procedures Summary: Night Service with Group Assignment Programmable by System manager Mode Not required Idle Condition Form 7a, Night Service - Group Assignment Planning Form Not applicable Factory Setting Valid Entries Not applicable Inspect Copy Option To assign a calling group to a Night Service group: Console Procedure Night Srvce GroupAssign...
Page 632 Programming Procedures Procedure: Night Service with Group Assignment On the PC On the console Display/Instructions Step [F10] Press Select NightSrvce. Select the Night Service menu. [F1] Press Select GroupAssign Select Group Assignment. [F2] Press Select Extensions. Add an extension to a Night Service group.
Page 633 Programming Procedures S t e p On the console On the PC Display/Instructions [F10] Press Select Enter. Save your entry. If you selected Extensions in Step 3, go to Step 6a. If you selected Calling Grp in Step 3, go to Step 6b. For extensions, do the following xxxx = number entered in Step 4 Specify telephone you want to...
Page 634 Programming Procedures Display/Instructions On the console On the PC Step To save your entry and assign extension to another service group operator [F9] Press If next service group Select Next. Repeat Step 6a or 6b. Repeat Step 6a or 6b, operator is sequential Your previous selection is saved, and next service group...
Page 635 Programming Procedures Night Service with Outward Restriction Use this procedure to prevent unauthorized after-hours use of telephones. This feature requires the user, in a non-emergency situation, to enter a password to make a call when Night Service is activated. It also requires an operator to enter a password in order to activate Night Service manually.
Page 636 Programming Procedures Summary: Night Service with Outward Restriction Programmable by System manager Mode Idle Condition Not required Planning Form Form 7b, Night Service-Outward Restrictions Factory Setting No password Valid Entries Any 4-digit combination of the digits 0-9 Inspect Yes (exclusion list) Copy Option Console Procedure NightSrvce...
Page 637 Programming Procedures Procedure: Night Service with Outward Restriction On the PC On the console Display/Instructions Step [F10] Press Select NightSrvce. Select the Night Service menu. [F2] Press Select OutRestrict. Select Outward Restriction. xxxx = current password [Alt] Press Press Drop. Erase current password.
Page 638 Programming Procedures On the console On the PC Display/Instructions Step [F3] Press Select Emergency. Add or change the Emergency Allowed List. Dial [ n ] . Type [n]. Specify the item number (if you are programming a sequence, enter the lowest number). [F10] Press Select Enter.
Page 639 Programming Procedures On the console On the PC Display/Instructions Step To save your entry and enter another telephone number in the emergency list: [F9] Press If next entry is sequential Select Next. Repeat Steps Repeat Steps Your previous entry is saved 9 and 10.
Page 640 Programming Procedures Step Display/Instructions On the console On the PC If DSS is attached, check status Toggle the LED On/Off, as required. of the feature. The the LED indicates the following: on = telephone is excluded from list off = telephone is not excluded from list [F10] [F8]...
Page 641 Programming Procedures Night Service with Time Set Use this procedure to specify the time of day and the days of the week when Night Service is to be activated and deactivated. Operators can override the timer and turn Night Service on and off manually. This feature can be deactivated when out-of-the ordinary situations occur (for example, a mid-week holiday).
Page 642 Programming Procedures Summary: Night Service with Time Set Programmable by System manager Mode Not required Idle Condition Form 7c, Night Service - Time Set Planning Form Factory Setting Not applicable Valid Entries 0-6 (day); 0000-2359 (time) Inspect Copy Option To add or change start/stop time: Console Procedure NightSrvce Start...
Page 643 Programming Procedures Procedure: Night Service with Time Set On the console On the PC Display/Instructions Step [F10] Press Select NightSrvce. Select the Night Service menu. To add or change start time, go to Step 3a. To add or change stop time, go to Step 3b.
Page 644 Programming Procedures Display/Instructions On the console On the PC Step Dial [dhhmm] Type [dhhmm] 3. Specify number for day of week (Sunday= 0, Monday = 1, etc.) followed by 4-digit time of day. [F10] Press 4. Save your entry. Select Enter. To add or change stop time, do the following: [F7]...
Page 645 Programming Procedures On the PC On the console Display/Instructions Step To Suspend Night service with Time Set or Record Current day of week, do the following: [F8] Press Select Day of Week 1. To suspend Night Service with day of the week, select Day of Week.
Page 646: Labeling
Programming Procedures L a b e l i n g The procedures in this section tell you how to add or change labels for the following: Extension Directory Lines or Trunks Posted Message Group Calling System Speed Dial Directory These procedures can be accomplished with Integrated Administration. If you are programming on the system programming console: Use the buttons next to the display and line/feature buttons to specify alphanumeric characters and punctuation for labels.
Page 647 Programming Procedures Extension Directory Use this procedure to establish alphanumeric system labels used by display set users to identify the person calling or leaving a message. This procedure is also used to program the Extension Directory feature for MLX telephones. A label can have a maximum of seven characters.
Page 648 Programming Procedures Procedure: Extension Directory On the PC On the console Display/Instructions Step [PgUp] Press Press More Go to the second screen of the System Programming menu. [F1] Press Select Labeling. Select the Labeling menu. [F1] Press Select Directory Select Directory. [F2] Press Select Extension.
Page 649 Programming Procedures On the PC On the console Display/Instructions Step Specify the extension you want to label in one of the following ways: Type [nnnn] Dial [nnnn] Extension number Type [sspp] Dial [sspp] Slot and port number Type #[nnn] Dial #[nnn] Logical ID number Press DSS button.
Page 650 Programming Procedures Lines or Trunks Use this procedure to establish alphanumeric system labels used by display set users to identify the line or trunk being used. Entering Programming Console: Select Menu Sys Program Exit [F1] [F5] PC/SPM: Type SPM press any key Exiting Without Changes To exit from any screen without making changes, select Exit on the console or [F5]...
Page 651 Programming Procedures Procedure: Lines or Trunks On the PC On the console Step Display/Instruction [PgUp] Press Go to the second screen of the Press More. System Programming menu. [F1] Press Select Labeling. SeIect the Labeling menu. [F2] Press Select LinesTrunks. Select Lines/Trunks.
Page 652 Programming Procedures Display/Instructions On the console On the PC Step xxxx = number entered in Step 4 AAAAAAA = current label for line/trunk entered in Step 4 [Alt] Press Drop. Press Erase current label. Type the label. Enter label for trunk. Enter the label.
Page 653 Programming Procedures Posted Message Use this procedure to add or change existing posted messages that let callers with display telephones know why the person they called does not answer, Each posted message can have a maximum of 16 characters. Messages 2 through 10 can be changed through programming.
Page 654 Programming Procedures Procedure: Posted Message On the console On the PC Display/Instructions Step Press More [PgUp] Press Go to the second screen of the System Programming menu. [F1] Press Select Labeling. Select the Labeling menu. [F3] Select PostMessage. Press Select Posted Message. Dial [nn] Type [nn] Specify the posted message...
Page 655 Programming Procedures On the PC On the console Display/Instructions Step xx = number entered in Step 4 AAAAAAA = current posted rnessage for number entered in Step 4 Press Drop. [Alt] Press Erase current message. Type the message. Enter the message. Enter new message.
Page 656 Programming Procedures Group Calling Use this procedure to establish alphanumeric system labels for display telephone users to identify calling groups. A label can have a maximum of seven characters. Entering Programming Console: Select Menu Sys Program Exit [F1] [F5] PC/SPM: Type SPM press any key Exiting Without Changes To exit from any screen without making changes, select Exit on the console or...
Page 657 Programming Procedures Procedure: Group Calling On the PC On the console Display/Instructions Step Press More [PgUp] Press Go to the second screen of the System Programming menu. [F1] Press Select Labeling. Select the Labeling menu. [F4] Press Select Grp Calling. Select Group Calling.
Page 658 Programming Procedures On the PC Display/Instructions On the console Step xxxx = number entered in Step 4 AAAAAAA = current Iabel for calling group entered in Step 4 [Alt] Press Press Drop. Erase current label. Type the label. Enter the label. Use Enter label for calling group.
Page 659 Programming Procedures System Speed Dial Directory Use this procedure to establish System Speed Dial numbers for all system users. This procedure is also used to enter the alphanumeric labels shown on display telephones (for the system directory feature of the MLX telephone). A total of 130 numbers (System Speed Dial plus System Directory) can be entered with a maximum of 11 characters per label.
Page 660 Programming Procedures Procedure: System Speed Dial Directory Display/Instructions On the console On the PC Step [PgUp] Press Go to the second screen of the Press More System Programming menu. [F1] Press Select Labeling. Select the Labeling menu. [F1] Press Select Directory. Select Directory.
Page 661 Programming Procedures On the console On the PC Display/Instructions Step Dial [nnn] Type [nnn] Specify the dial code number you want to add or change. [F10] Press Select Enter. Save your entry. xxx = number entered in Step 5 AAAAAAA = current Iabel for dial code entered in Step 5 [Alt] Press...
Page 662 Programming Procedures On the console On the PC Display/Instructions Step Type telephone Dial telephone number: Assign telephone number to number: [n]. [n]. dial code entered in Step 5. Include any special characters shown on planning form: Hold (Alt + H) = pause Drop (Alt + P) = stop Conference (Alt + F) = switchhook flash...
Page 663: Print Reports
Programming Procedures Print Reports Use the procedures in this section to change the language for system reports and to print reports. Report Language Release 1.1 and Release 2.0 Only) Use this procedure to change the language of system reports. Unless you change the report language, reports are printed in the language chosen as the system language.
Page 664 Programming Procedures Procedure: Report Language On the console On the PC Display/Instructions Step [PgUp] Press Go to the second screen of the Press More System Programming menu. [F6] Press Select Language. Select language. [F4] Press Select Printer. Select Printer. [F1], [F2], Press Select English, Specify a language for your...
Page 665 Programming Procedures Printing System Reports The communications system can be used to print a variety of reports. You can print individual reports or use the All option to print the entire set of available reports, including all report sections and options. Appendix E contains samples of print reports.
Page 666 Programming Procedures — Allowed Lists Assigned to Extensions — Disallowed Lists — Disallowed Lists Assigned to Extensions — Automatic Route Selection • Tables — Extension Directory — System Directory — Group Page — Extension Information — Group Coverage — Group Calling —...
Page 667 Programming Procedures Summary: Printing System Reports System manager Programmable by Mode Not required Idle Condition Not applicable Planning Form Not applicable Factory Setting Any saved report Valid Entries Inspect Copy Option To print trunk information: Console Procedure More Print Select Trunk Info Select trunk type Exit...
Page 668 Programming Procedures Procedure: Printing System Reports On the PC Display/Instructions On the console Step [PgUp] Press Press More Go to the second screen of the System Programming menu. [F3] Press Select Print. Select Print. xxxx = previously selected language Press the function key Press the button next to Specify report to print.
Page 669 Programming Procedures Display/Instructions On the console On the PC Step Press the function button Press the button next to Specify report to print. your selection. next to your selection. lf you select Ext Info, go to Step 4b. [PgDn] Press More. Press For additional selections: Press the function key...
Page 670 Programming Procedures On the PC On the console Display/Instruction Step For Extension Information, do the following: 1. Specify the number of Type [nnnn] Dial [nnnn] the extension for which you want a report. [F10] Press Select Enter. 2. Save your entry. [F5] Press Select Exit.
Page 671: 3-580 Data Features
Programming Procedures Data Features The following procedure is provided in this section: Analog Mutliline Telephones with Simultaneous Voice and Data The other procedures for programming data features can be found in earlier sections of this book except for the Ringing Option, which is described in Chapter 4.
Page 672 Programming Procedures Analog Multiline Telephones with Simultaneous V o i c e / D a t a Use this procedure to dedicate a voice/data pair to provide the Simultaneous Voice and Data feature to an analog multiline telephone. The extension number associated with the first (odd-numbered) station jack in the pair is the telephone’s extension number.
Page 673 Programming Procedures Procedure: Analog Multiline Telephones with Simultaneous Voice and D a t a On the PC Display/Instructions On the console Step [PgUp] Press Go to the second screen of the Press More System Programming menu. [F2] Press Select Data. Select Data.
Page 674 Programming Procedures Display/Instructions On the console On the PC Step Type [nnnn] Dial [nnnn] Specify the voice extension number. [F10] Press To save your entry Select Enter. [F8] Press To delete the voice/data pair Select Delete. [F5] Press To return to System Select Exit.
Page 675: Integrated Administration
Programming Procedures Integrated Administration NOTE: This feature applies only to Release 2.0 or later of the communications system. Integrated Administration is available in Hybrid/PBX and Key modes only. Capabilities The Integrated Administration capability of Integrated Solution Ill (IS-III) simplifies the programming of common information for the communications system (the “switch”...
Page 676: Table 3-6. Programming Through Integrated Administration
Programming Procedures Set Up You cannot program the common information until you have completed basic setup programming for the communications system. Use SPM or the system programming console to program the following: Mode of operation System numbering System operator positions Phantom extensions Trunks to pools assignment NOTE:...
Page 677: Table 3-7. Database Reconciliation Rules
Programming Procedures If the technician or system manager changes extension numbering on the switch, using the MLX-20L console or SPM, the switch and the application database will no longer be in agreement. To reduce the chance that such changes will disrupt communication between the switch and the applications, Integrated Administration includes an automatic reconciliation program that runs every day at 3:00 a.m., comparing the application database to the switch programming and bringing the two into agreement.
Page 678: Centralized Telephone Programming
Centralized Telephone Programming This section describes Centralized Telephone Programming for the System manager. It explains: the features programmed using this function how to access centralized programming how to program a single telephone how to copy programmed features from one extension to another extension (extension copy —...
Page 679: 4-2 Centralized Programming
Centralized Telephone Programming C e n t r a l i z e d P r o g r a m m i n g Centralized Telephone Programming enables the system manager to program any feature that can be an programmed by individual telephone user or system operator onto any telephone in the system.
Page 680 Centralized Telephone Programming Accessing Centralized Telephone Programming The system manager accesses the Centralized Programming menu from the System Programming menu. Centralized programming is performed by selecting features from the display or by using programming codes. To access Centralized Programming, follow these steps: On the console On the PC Display/Instructions...
Page 681 Centralized Telephone Programming Programming a Telephone procedure to program At the Centralized Programming menu, use the following features onto a single telephone. On the console On the PC Step Display/Instructions [F1] Press Select program extension. Select Program Ext. Specify the telephone in any one of the following ways: Type [nnnn] Extension no.
Page 682 Centralized Telephone Programming On the PC Display/Instructions On the console Step xxxx = extension entered in Step 2 Press the function key Press the button on the Select button. for the button, console. If programming a telephone with more than 20 buttons, use the Page 2 selection on the screen to select the additional buttons.
Page 683 Centralized Telephone Programming On the PC On the console Display/Instructions Step For incorrect entries: If you enter a feature code incorrectly, the message Programming Error displays and the red LED next to the button flashes. If this happens, press the button again and repeat the procedure. If you make a mistake and program the wrong feature on a button: 1.
Page 684: Table 4-1. Telephone Programming Codes: Quick Reference Table
Centralized Telephone Programming Programming Codes Table 4-1 provides a quick reference for programming features using the programming code. Table 4-1. Telephone Programming Codes: Quick Reference Table Code Feature Code Feature Extension Status Account Code Entry Direct-line Console§ *760 *759 Status Off Alarm *761 Status 1...
Page 685 Centralized Telephone Programming Table 4-1. - Continued Code Feature Code Feature Park Saved Number Dial Send/Remove Message§ Park Zone Auto Dial§ + park zone Signaling Personal Speed Dial + ext. no. # + (01-24) + + Enter System Access Intercom/Buttons Personalized Ring + ring no.
Page 686: Table 4-2 Copyable Features For All Telephones
Centralized TeIephone Programming Extension Copy The System manager uses the extension copy feature to copy an extension’s programmed buttons (with some exceptions) to one or more extensions. The features are individually programmed on an extension, thus creating a template that can then be copied to other extensions in the system. Only like extensions can be copied to each other (that is, analog to analog, and MLX to MLX) since the two extension types have different button layouts.
Page 687 Centralized Telephone Programming Table 4-2 - Continued Analog Analog and Telephones Telephones Feature MLX Telephones only Only Headset Hang Up Headset Status Headset/Handset Mute Last Number Dial* M e s s a g i n g : Delete Message Leave Message Message Light Off Next Message Posted Message...
Page 688: Table 4-3. Copyable Features For Operator Consoles
Centralized Telephone Programming Table 4-3 shows the operator features than can be copied for operator consoles. QCC features cannot be copied. Table 4-3. Copyable Features for Operator Consoles Analog M L X Direct-Line Direct-Line Console (DLC) Console (DLC) Feature Alarm Extension Status Off Extension Status 1 Extension Status 2...
Page 689 Centralized Telephone Programming On the PC On the console Display/Instructions Step xxxx = extension entered in Step 2 Type [nnnn] Dial [nnnn] Specify the number of the extension that is to receive the copied programming. [F10] Press Select Enter. To save your entry and COPY Repeat Steps 2-4.
Page 690: Feature Quick Reference
Centralized Telephone Programming Feature Quick Reference The following feature descriptions provide a quick reference for system managers using centralized telephone programming. Account Code Entry Assign a button for Account Code Entry. Summary: Account Code Entry All (except QCC) Telephones All (except Single-line telephone in B/S mode) Mode Programmable by User and System manager...
Page 691 Centralized Telephone Programming Auto Answer All Assign a button to direct calls to an answering device when the user is not available. Summary Auto Answer All Analog Multiline only Telephones Mode User and System manager Programmable by * 7 5 4 Programming Code Display Label AutoAns All...
Page 692 Centralized Telephone Programming Auto Dial Assign buttons for one-touch dialing of frequently called inside or outside numbers. Summary: Auto Dial Inside and Outside Analog Multiline, all MLX telephones (except QCC) Telephones Mode Programmable by User and System manager 22 + ext. no + Enter Programming Code Inside —...
Page 693 Centralized Telephone Programming C a l l b a c k With Automatic Callback turned on, the system retries calls to busy extensions or busy trunk pools. Assign a Selective Callback button to allow the system to retry calls to busy extensions or busy trunk pools on a call-by-call basis. Summary: Automatic Callback Telephones Mode...
Page 694 Centralized Telephone Programming C a m p - O n Assign a button to allow a user to complete a transfer to a busy extension. Summary: Camp-On Telephones Analog Multiline and MLX-10 telephones (except QCC) Mode Programmable by User and System manager Programming Code Display Label Camp On...
Page 695 Centralized Telephone Programming Summary: Coverage Inside Off/On This procedure allows or prevents coverage of inside calls. Analog Multiline and MLX telephones (except QCC) Telephones Mode Programmable by User and System manager In/Outside Calls — Programming Code Outside Calls Only — Display Label CoverInside, On/Off Summary: Sender Buttons - Coverage Off...
Page 696 Centralized Telephone Programming Data Status Assign a button to indicate when a data call is in progress. Summary: Data Status All (except QCC) Telephones Mode User and System manager Programmable by 83 + ext. no. + Enter Programming Code Display Label Data Status Do Not Disturb Assign a button to prevent calls from ringing at the phone.
Page 697 Centralized Telephone Programming Extension Status Assign a button to allow system operators or supervisors to monitor the status of extensions and restrict use of telephones (Hotel configuration) or change group members’ availability to take calls (Group Calling/CMS configuration). Summary: DLC Extension Status DLCs only Telephones Mode...
Page 698 Centralized Telephone Programming F o r w a r d Assign a button to activate the forwarding of a user’s calls to another extension or to an outside number. Summary: Forward Single-line, Analog Multiline, MLX telephones (except Telephones QCC) Mode Programmable by User and System manager Programming Code...
Page 699 Centralized Telephone Programming Summary: Group Calling - Calling Group Members Telephones Single-line, Analog Multiline, MLX telephones Mode Programmable by User and System manager Programming Code Sign-in, available — After-Call Work State, MS only — Display Label ES Status, ES2/ES1 Group Page Auto Dial Button Assign a button to allow user to broadcast an announcement to individuals or groups using a speakerphone or loudspeaker.
Page 700 Centralized Telephone Programming Summary: Headset Hang Up Assign a button used to disconnect a call. Telephones MLX telephones only Mode Programmable by System manager only Programming Code Display Label Hdset Hang Up Summary: Headset Mute Assign a button to turn microphone operation on or off for both Headset and Handset.
Page 701 Centralized Telephone Programming Last Number Dial Assign a button to redial the last number dialed. Summary: Last Number Dial Telephones Mode User and System manager Programmable by Programming Code Display Label LastNumDial M e s s a g i n g Assign a button to allow users to send, receive, and post messages.
Page 702 Centralized Telephone Programming Summary: Messaging - Posted Message Analog Multiline and MLX telephones Telephones Mode User and System manager Programmable by Programming Code Display Label Posted Msg Summary: Messaging - Send/Remove Message DLC operator only Telephones Mode User and System manager Programmable by Programming Code Display Label...
Page 703 Centralized Telephone Programming Summary: Messaging - Receiving Messages Return Call Analog Multiline only Telephones Mode User and System manager Programmable by Programming Code Display Label Return Call Summary: Messaging - Receiving Message: Scroll Analog Multiline only Telephones Mode User and System manager Programmable by Programming Code Display Label...
Page 704 Centralized Telephone Programming N o t i f y Assign buttons to allow users to send a visual signal to another extension without making a call to that extension. Summary: Notify - Send and Receive Analog Multiline and MLX telephones Telephones Mode Programmable by...
Page 705 Centralized Telephone Programming Park Zone Auto Dial Assign a button to allow DLC operators to "hold" a call at a specified extension or park zone. Summary: Park Zone Auto Dial Telephones DLC operator only Mode Programmable by User and System manager 22 + Park Zone + Enter Programming Code Display Label...
Page 706 Centralized Telephone Programming Privacy Assign a button to prevent other people from connecting to a call on this telephone. Summary: Privacy Telephones Mode Programmable by User and System manager Programming Code Display Label Privacy Recall Assign a button to send a switchhook flash. Summary: Recall Analog Multiline and MLX telephones Telephones...
Page 707 Centralized Telephone Programming Reminder Service Assign buttons to allow the system to make calls automatically at preset times; cancel reminder service calls and operator reminder calls that were not answered. Summary: Set, Cancel, or Missed Reminder Service Telephones Mode Programmable by User and System manager Programming Code Set —...
Page 708 Centralized Telephone Programming Ringing Options Summary: Personalized Ringing Use this procedure to individualize the ring of user’s telephone. Telephones Analog Multiline and MLX telephones Hybrid/PBX, Key, Behind Switch Mode Programmable by User and System manager Programming Code 32 + ring pattern (1-8) Display Label Personal Ring Pattern #n Summary: Ring Timing Options...
Page 709 Centralized Telephone Programming Summary: Abbreviated Ring Ringing Options Use this procedure to turn abbreviated ringing on or off. Telephones Analog Multiiine and MLX telephones Mode Programmable by User and System manager Programming Code On — Off — Display Label Ring Options Abbreviated On/Off Summary: Send Ring Ringing Options Use this procedure to overide Delay Ring on an extension with Shared SA buttons.
Page 710 Centralized Telephone Programming Send/Remove Message Assign a button to allow the system operator to turn message LED on or Off for any telephone connected to the system. Summary: Send/Remove Message Telephones DLC operator only Mode User and System manager Programmable by Programming Code Display Label Send/RmvMsg...
Page 711 Centralized Telephone Programming System Access/Intercom Buttons Assign intercom or System Access Intercom buttons on telephones. Summary: Assign System Access/Intercom Buttons Telephones Mode Intercom buttons Key, Behind Switch System Access Intercom buttons Hybrid/PBX Programmable by System manager only Programming Code Intercom buttons Assign Intercom Ring button —...
Page 712 Centralized Telephone Programming Summary: Change Type of System Access Intercom Button Telephones Mode Intercom buttons Key, Behind Switch System Access Intercom buttons Hybrid/PBX Programmable by User and System manager Programming Code Ring — Voice — Display Label Voice Annce, Place Ring/Voice System Speed Dial Assign a button to dial any 3-digit speed dial code.
Page 713 Centralized Telephone Programming Voice Announce Use this procedure to allow users to receive or prevent inside calls over their speakerphones, if they are busy on another call. Summary: Voice Announce Analog Multiline and MLX telephones Telephones Mode Programmable by User and System manager Programming Code On —...
Page 714: Menu Hierarchy
Menu Hierarchy The system programming menu hierarchy details the sequence of menu screens that appear when you select the system programming options. The choice of an option on the first menu screen leads to either a second menu screen or a data-entry screen. A secondary menu screen may lead to still another menu screen, and soon up to six screens, as shown in the following pages.
Page 716 LED Displays Console LED Status Tables B-1 and B-2 indicate LED status on the MLX-20L console. LED status is indicated on the LEDs next to the 20 buttons below the display area on the system programming console. LED status is simulated on the computer screen when you use SPM.
Page 717: Led Status
LED Displays Table B-1. Line or Trunk Feature Status LED Status S y s t e m Program- Green LED R e d L E D ming Menu O F F FLASHING Option O F F FLASHING O p t i o n Lines/Trunks Tie Lines Incomming Incoming...
Page 718 LED Displays Table B-1. - Continued LED Status System Program- Option Green LED Red LED ing Menu Option O F F FLASHING O F F FLASHING 1 + dialing Must dial 1 + is not Lines/Trunks Toll Type Area code † needed Long - Short -...
Page 719 LED Displays B-4 Console LED Status...
Page 720 LED Displays Table B-2. - Continued Console LED Status B - 5...
Page 721: Telephone Programming
General Feature Use and Telephone Programming This appendix contains information on the general use of features for the MLX, analog multiline, and single-line telephones. It covers telephone and operator features and the acceptable programming codes for each. It also describes how to program these features on MLX and analog multiline telephones.
Page 722 General Feature Use and Telephone Programming Programmed Buttons Any unlabeled line button on multiline telephones can be programmed with a feature for one-touch activation. See Tables C-1 through C-4 for more information on programming features onto line buttons. Some features, such as Auto Dial, must be programmed onto line buttons in order to use them.
Page 723: Feature Table
General Feature Use and Telephone Programming N O T E : Queued Call Console (QCC) system operators cannot use feature codes. The following features can be used only by dialing feature codes: Call Pickup Forward/Follow Me-Cancel One Forward/Follow Me-Cancel All Message Cancel Personal Speed Dial System Speed Dial...
Page 724 General Feature Use and Telephone Programming Table C-1. Telephone and Operator Features C-4 Feature Table...
Page 725 General Feature Use and Telephone Programming Table C-1. — Continued F e a t u r e T a b l e C - 5...
Page 726 General Feature Use and Telephone Programming Table C-1.— Continued C-6 Feature Table...
Page 727 General Feature Use and Telephone Programming Table C-1. — Continued Feature Table C - 7...
Page 728 General Feature Use and Telephone Programming Table C-1. — Continued Telephone Programming The following describes how to program features on MLX and analog mutliline telephones. Since Personal Speed Dial is the only feature that single-line telephone users can program, general programming instructions for single-line telephones are not provided.
Page 729 General Feature Use and Telephone Programming On MLX display telephones, use the same procedures as the MLX-10 or enter programming mode by selecting Ext Program from the menu screen on the display. See the appropriate user or operator guide for more information. NOTE: Features can also be programmed onto individual telephones through Centralized Telephone Programming.
Page 730 General Feature Use and Telephone Programming Table C-3. Programming MLX-10 Telephones Action Step Remove the clear label cover from the Label the button. telephone by pulling upon the tab that Note: Skip this step if the extends from the top of the cover. feature will not be programmed onto a button.
Page 731 General Feature Use and Telephone Programming Table C-4. Programming MLX Display Telephones Using the Display Step A c t i o n Remove the clear label cover from the Label the button to be programmed. telephone by pulling upon the tab that Note: Skip this step if the extends from the top of the cover.
Page 732 General Feature Use and Telephone Programming Table C-4. — Continued Action Step Select the feature. Press the button next to or below the If the feature name is on the name of the feature to be programmed. display: If the feature name is not on the display: Press More.
Page 733 Button Diagrams This appendix contains the button diagrams for Hybrid/PBX systems as well as button diagrams for Key and Behind Switch systems. Button Diagrams D - 1...
Page 734: Figure D-1. Mlx Telephone Button Diagram (Hybrid/Pbx Mode
Button Diagrams Figure D-1. MLX Telephone Button Diagram (Hybrid/PBX Mode) D-2 Button Diagrams...
Page 735: Figure D-2. Analog Multiline Telephone Button Diagram (Hybrid/Pbx Mode
Button Diagrams Figure D-2. Analog Multiline Telephone Button Diagram (Hybrid/PBX Mode) Button Diagrams D - 3...
Page 736 Button Diagrams Key Mode: Behind Switch Mode: Up to 8 personal tine One prime line button buttons are assigned is assigned to button 3. beginning at button 3. Figure D-3. MLX Telephone Button Diagram (Key and Behind Switch Mode) D-4 Button Diagrams...
Page 737 Button Diagrams Behind Switch Mode: Key Mode: One prime line button Up to 8 Personal line is assigned to button 3. buttons are assigned beginning at button 3. Figure D-4. Analog Multiline Telephone Button Diagram (Key and Behind Switch Mode) Button Diagrams D - 5...
Page 738 Sample Reports This appendix includes samples of the print reports generated by the communications system. Table E-1 lists the system reports and the pages in this appendix where samples can be found. Table E-1. System Reports See... For... System Information Report Dial Plan Report E-10 Label Information Report...
Page 739 Sample Reports Table E-1. Continued — For … See ... E-33 Direct Group Calling Information Report E-34 Night Service Information Report E-35 Group Call Pickup Report E-36 Error Log Report Table E-2 lists all of the system reports and includes: the print menu option used to print each report;...
Page 740 Sample Reports Table E-2 System Reports Description Menu Option Report Name Prints each of the reports available on the Print menu, from SysSet-up to Error Log. Note: When All is selected, the four Trunk Information reports automatically print. See Trunk Info. System-wide information such as return System Information SysSet-up...
Page 741 Sample Reports Table E-2 - Continued Report Name Description Menu Option Allowed Lists Telephone numbers included in Allowed AllowList Lists. Lists are numbered 0-7, and entries are numbered 0-9. Access to Allowed Lists Lists are numbered 0-7. lf the Allowed AllowListTo List is assigned to Remote Access users and barrier codes are used, the barrier...
Page 742 Sample Reports Table E-2. - Continued Report Name Description Menu Option System Speed Dial number, label and System Directory Sys Direct telephone number in System Directory, and whether number should display. Extension number for each group and the Group Paging Group Page extension number of each telephone assigned to the group.
Page 743: System Reports
Sample Reports System Reports System Information Report Print Menu Option: SysSet-up SYSTEM INFORMATION Current Date: 01/04/00 00:21:15 Current Time: System : Mode AutoMaintBusy AutoBusyTie Hybrid/PBX Disable Disable Language: SystemLang SMDR Printer English English English 18 22 42 Direct Line Operators Queued Call Operators SysProg Port Password...
Page 744: Sample Reports
Sample Reports System Information Report - Continued CallReport Format SMDR : Min. Call Time Basic 40 sec In/Out Inside Intercom Dial Tone Reminder Service Cancel Drop Transfer Conference Behind Switch Code 450 msec Recall Timer Delay Rotary Line Cut Through Unassigned Extension Slot # 1: 008 MLX...
Page 745: Dial Plan Report
Sample Reports Dial Plan Report Print Menu Option: Dial Plan Sections: Pools; Telephone Paging Zones; Direct Group Calling Group; Lines/Trunks; Stations DIAL PLAN FOR POOLS POOL # 1: POOL # 2: POOL # 3: POOL # 4: POOL # 5: POOL # 6: POOL # 7: POOL # 8:...
Page 746 Sample Reports Dial Plan Report - Continued DIAL PLAN FOR LINES/TRUNKS LINE # 1: OUTSIDE LINE # 2: OUTSIDE LINE # 3: OUTSIDE LINE # 4: OUTSIDE LINE # 5: OUTSIDE LINE # 6: OUTSIDE LINE # 7: OUTSIDE LINE # 8: OUTSIDE LINE # 9: OUTSIDE...
Page 747: Label Information Report
Sample Reports Label Information Report Print Menu Option: Labels Sections: Telephone Personal Directory; Posted Messages and Numbers LABEL INFORMATION Personal Directory Executive Telephone Number Display Name Personal Directory Executive Telephone # Display Name Number Executive Telephone # Personal Directory Display Name Number MSG #...
Page 748: Tie Trunk Information Report
Sample Reports Tie Trunk Information Report Print Menu Option: Trunk Info and TIE TIE TRUNK INFORMATION TIE-PBX TRUNK Slot/Port : 14/ 1 Dialtone : Remote Direction: 2 Way E&M Signal: Type1S : 300 ms : Rotary AnsSupvr InType : Wink InMode : Wink OutMode...
Page 749: Did Trunk Information Report
Sample Reports DID Trunk Information Report Print Menu Option: Trunk Info and DID DID TRUNK INFORMATION Signal InvDest SS/PP Blk DiscTime Type ExpDig DelDig AddDig 841 13/ 1 1 500ms Wink TouchTone BkupExt Wink TouchTone BkupExt 842 13/ 2 1 500ms 500ms Wink...
Page 750: Gs/Ls Trunk Information Report
Sample Reports GS/LS Trunk Information Report Print Menu Option: Trunk Info and Loop/Ground GS/LS TRUNK INFORMATION SS/PP Type OutMode RelDisc ChannelUnit 2/ 1 Loop TouchTone 2/ 2 Loop TouchTone 2/ 3 Loop TouchTone 2/ 4 Loop TouchTone 4/ 1 Loop Rotary 4/ 2 Loop...
Page 751: General Trunk Information Report
Sample Reports General Trunk Information Report Print Menu Option: Trunk Info and General GENERAL TRUNK INFORMATION QCC Prty QCC Oper Pool TlPrfx HldDisc Principal SS/PP RemAccess Long 2/ 1 No Remote Long 2/ 2 No Remote Long No Remote 2/ 3 Long 2/ 4 No Remote...
Page 752: Ds1 Information Report
Sample Reports DS1 Information Report Print Menu Option: T1 Info DS1 SLOT ATTRIBUTES ClkSync Active Supp Signal LineComp Slot Type Format Prim Loop Rob Bit Rob Bit None Local System Reports E-15...
Page 753: Pri Information Report
Sample Reports PRI Information Report Print Menu Option: PRI Info Sections: Network Selection, Special Service, Call-by-Call and Dial Plan Routing Tables; PRI Information PRI INFORMATION System: By line Incoming Routing: BchnlGrp #: Slot: TestTelNum: NtwkServ: By Line Appearance 00011 Channel ID: 1 Line PhoneNumber NumberToSend...
Page 754 Sample Reports PRI Information Report - Continued Table Dial Plan Routing Entry Number: 11100 Any service OUT WATS NtwkServ: Expected Digits: Pattern to Match: Digits to Delete: Digits to Add: Entry Number 11100 NtwkServ: Expected Digits: Pattern to Match: Digits to Delete: Digits to Add: Entry Number: PRI INFORMATION...
Page 755: Remote Access (Disa) Information Report
Sample Reports Remote Access (DISA) Information Report Print Menu Option: Rmote Access Sections: General Options; System Default Class of Restrictions (Non-TIE); System Default Class of Restrictions (TIE); Barrier Code Administration GENERAL OPTIONS (ACCESS CODE 889) Barrier Code required for Non-TIE DISA lines: Yes Barrier Code required for TIE DISA lines Automatic Queuing enabled for DISA lines SYSTEM DEFAULT CLASS OF RESTRICTIONS (NON-TIE)
Page 756: Operator Information Report
Sample Reports Operator Information Report Print Menu Option: Oper Info Sections: Operator Positions; General Options; DSS Options; QCC operator Options; QCC Call Types OPERATOR POSITIONS CALL ALERT PORT LABEL TYPE (QCC ONLY) ADDR . EXT # ======= ==== ========== ===== ===== 10 OPERATR 1/ 1 1/ 5...
Page 757 Sample Reports Operator Information Report - Continued QCC CALL TYPES: PRIORITY OPERATORS CALL TYPE ========== ======================= ===================== Dial 0 Operator Follow Forward Unassigned DID Listed Directory Number Operator’s Extension Returning Group Coverage Group # Group # Group # Group # Group # Group # Group #...
Page 758: Allowed Lists Report
Sample Reports Allowed Lists Report Print Menu Option: AllowList S e c t i o n s : Lists 1 through 7 ALLOWED LISTS List : 0 ------ Entry O: ------ Entry 1: ------ Entry 2: ------ Entry 3: ------ Entry 4: ------ Entry 5:...
Page 759 Sample Reports Access to Allowed Lists Report Print Menu Option: AllowListTo ACCESS TO ALLOWED LISTS FOR REMOTE ACCESS 17 & 18 MEAN TIE & NON-TIE RESTRICTIONS STNS List RACC List STNS RACC E-22 System Reports...
Page 760: Disallowed Lists Report
Sample Reports Disallowed Lists Report Print Menu Options: DisallowLst Lists 1 through 7 S e c t i o n s : DISALLOWED LISTS List : 0 ------------ Entry 0: ------------ Entry 1: ------------ Entry 2: ------------ Entry 3: ------------ Entry 4: ------------ Entry 5:...
Page 761: Access To Disallowed Lists Report
Sample Reports Access to Disallowed Lists Report Print Menu Option: DisallowTo ACCESS TO DISALLOWED LISTS FOR REMOTE ACCESS 17 & 18 MEAN TIE & NON-TIE RESTRICTIONS List STNS RACC List STNS RACC E-24 System Reports...
Page 762: Automatic Route Selection Report
Sample Reports Automatic Route Selection Report Print Menu Option: Sections: Tables AUTOMATIC ROUTE SELECTION ACCESS CODE: ARS IS: ACTIVE TABLE 17: Default Toll Output Table Pool Absorb Other Digits Call type Start Pattern 1) 70-- BOTH --:-- -------------------- ----- 2)---- -- --:-- -------------------- -----...
Page 763 Sample Reports Automatic Route Selection Report - Continued TABLE 19: Dial O Output Table Absorb Other Digits Call type Start Pattern Pool --:-- 00 -------------------- 1) 70-- BOTH TABLE 20: N11 Output Table 01)411 02)611 03)811 04)911 Call type Start Pattern Pool Absorb Other Digits --:--...
Page 764: Extension Directory Report
Sample Reports Extension Directory Report Print Menu Option: Ext Direct EXTENSION DIRECTORY F H R M V R A Ext # Label F H R M V R A Port Ext # Label Port Addr A B C I S S R A B C I S S R Addr C I F C I T S...
Page 765: System Directory Report
Sample Reports System Directory Report Print Menu Option: Sys Direct SYSTEM DIRECTORY Number Display Name Code 555-9999 ABC Company 5551212 Jacques Smith 912015556677 Travel Agency E-28 System Reports...
Page 766 Sample Reports Group Paging Report Print Menu Option: Group Page GROUP PAGING STNS Group # STNS Group # E-29 System Reports...
Page 767: Extension Information Report
Sample Reports Extension Information Report Print Menu Option: Ext Info plus extension number EXTENSION INFORMATION Extn SS/PP Type + 1 DSS MLX-20L 1/ 1 70 890 891 892 893 894 895 896 897 898 899 Pool Access Page Group Primary Coverage Secondary Coverage : Coverage Group : 773...
Page 768 Sample Reports Extension Information Report - Continued EXTENSION INFORMATION Extn SS/PP Type 1/ 1 MLX-20L + 1 DSS Status None Button 34 Blank Status None Button 33 Blank Blank Status None Button 32 Button 31 Status None Blank Button 30 Blank Status None Status None...
Page 769: Group Coverage Information Report
Sample Reports Group Coverage Information Report Print Menu Option: GrpCoverage GROUP COVERAGE INFORMATION 6802 6804 2 Senders : Group # 20 42 Senders Group # 47 6810 44 45 DIRECT GROUP CALLING INFORMATION Group Type : AutoLogout : 770 Group $ : CIRCULAR Call Distribution Type Delay Announcement Ext # : 11...
Page 770 Sample Reports Direct Group Calling Information Report Print Menu Option: Grp Calling Sections: Each programmed group DIRECT GROUP CALLING INFORMATION : 782 Group Type : AutoLogout Group # : CIRCULAR Call Distribution Type Delay Announcement Ext # : Message Waiting Station : Calls_in_queue Threshold : 1 External Alert ext # Overflow Threshold...
Page 771 Sample Reports Night Service Information Report Print Menu Option: Night Service NIGHT SERVICE INFORMATION 10 DGCG #: OPERATOR STNS : 14 DGCG #: OPERATOR STNS : 18 DGCG #: OPERATOR STNS : OPERATOR 22 DGCG #: STNS : 42 DGCG #: OPERATOR STNS : Password...
Page 772 Sample Reports Group Call Pickup Report Print Menu Option: Call Pickup GROUP CALL PICKUP Group # 1 STNS 10 11 12 13 14 15 16 STNS Group # 2 17 18 19 20 Group # 3 STNS 21 22 23 24 25 26 27 28 29 30 Group # 4 STNS Group # 5...
Page 773: Error Log Report
Sample Reports Error Log Report Print Menu Option: Error ERROR LOG System Errors: Last 10 First Last Code Message ss/pp 01/08 00:00:53 7001 PRI SVC AUDIT TIMEOUT 00/00 00/00 01/11 00:04:08 0001 TIMEOUT COLD START PRI SVC AUDIT TIMEOUT 00/00 01/11 00:04:14 7001 00/00 01/21 00:22:14 0001...
Page 774: System Programming Sequence
General System Programming Sequence System Programming Sequence This appendix lists the basic procedures, in the order in which they must be performed, to program a new system. In some instances, you may need to rearrange the system planning forms to match this order. Basic System Operating Conditions Select the system programming position System...
Page 775 General System Programming Sequence DSS console page buttons SysRenumber Single More DSS Buttons Identify System Operator Positions Identify QCC system operator positions Operator Positions Queued Call Identify DLC system operator positions Operator Positions Direct Line Lines and Trunks Specify type of trunk on 400 or 800 GL/LS module LinesTrunks LS/GS/DS1 Identify dial signaling for loop-start/ground-start trunks...
Page 776 General System Programming Sequence T e l e p h o n e s Many programmers prefer to program Auxiliary Equipment before programming Telephones. Assign trunks to telephones Extensions LinesTrunks Copy trunk assignments Extensions Line Copy Identify Principal User for Personal Line LinesTrunks More PrncipalUsr...
Page 777: Programming Special Characters
Programming Special Characters This appendix provides the special characters used in dialing sequences for numbers dialed automatically. The characters allowed depend on the type of telephone. Ask your System manager which special characters are needed and when to use them. Programming Special Characters G-1...
Page 778 Programming Special Characters Single-Line Telephones Some dialing sequences need special characters. For example, you would press and release either the Recall or Flash button or the switchhook to insert a pause in a dialing sequence after a dial-out code to allow the system to seize an outside line before dialing the number.
Page 779: Analog Multiline Telephones
Programming Special Characters Analog Multiline Telephones Some dialing sequences need special characters. For example, you would press Hold to insert a pause (p) after the dial-out code in a dialing sequence to allow the system to seize an outside line before dialing the number. A pause can also be used to separate a phone number from an extension number.
Page 780 Programming Special Characters M L X N o n - D i s p l a y T e l e p h o n e Some dialing sequences need special characters. For example, you would press Hold to insert a pause in a dialing sequence after a dial-out code to allow the system to seize an outside line before dialing the number.
Page 781: Mlx Display Telephones
Programming Special Characters MLX Display Telephones When you program Personal Directory listings, Auto Dial buttons, or Personal Speed Dial codes, you are storing a sequence of numbers to be dialed automatically. Some dialing sequences need special characters. For example, you would press Hold to insert a pause in a dialing sequence after a dial-out code to allow the system to seize an outside line before dialing the number.
Page 782 Programming Special Characters Analog Multiline Telephones Some dialing sequences need special characters. For example, you would press Hold to insert a pause (p) after the dial-out code in a dialing sequence to allow the system to seize an outside line before dialing the number. A pause can also be used to separate a phone number from an extension number.
Page 783 Programming Special Characters M L X N o n - D i s p l a y T e l e p h o n e Some dialing sequences need special characters. For example, you would press Hold to insert a pause in a dialing sequence after a dial-out code to allow the system to seize an outside line before dialing the number.
Page 784 Programming Special Characters MLX Display Telephones When you program Personal Directory listings, Auto Dial buttons, or Personal Speed Dial codes, you are storing a sequence of numbers to be dialed automatically. Some dialing sequences need special characters. For example, you would press Hold to insert a pause in a dialing sequence after a dial-out code to allow the system to seize an outside line before dialing the number.
Page 785 I n d e x tables 3-500 — 3-504 Assign allowed lists to telephones 3-463 — 3-465 008 MLX 1-4 disallowed lists to 1 + 7 digit dialing requirements telephones 3-469 — 3-471 3-497 — 3-499 intercom or system access I00D module 3-98 buttons 3-259 —...
Page 786 I n d e x B-channel groups 3-177 — 3-182 return time 3-428 — 3-429 Behind switch mode 3-11, 3-458 Cancel reminder 4-30 Cards, button labeling 1-5 Bipolar 8 Zero Suppression 3-109 BIS capability 3-269 Centralized Telephone Programming 1-3, 4-2, 4-6 Block assignments 3-149 —...
Page 787 Index Dialtone 3-446 delay interval 3-432, 3-584 VMS 1-22, 2-40 DID emulation 1-23, 2-40 DID trunks 3-148 Coverage receiver 3-392 Covers 1-5 add digits 3-165 — 3-167 Ctl + key sequence 2-4 — 2-5 block assignment 3-149 — 3-150 Cursor movement keys 2-3 — 2-5 delete digits 3-168 —...
Page 788 I n d e x Flash 2-3 Flexible numbering 3-22 Forced account code entry 3-313 — 3-316 Elevate priority 3-337 — 3-339 Forced idle Emergency Allowed List 3-544 extension 1-20 Emulation, tie trunks 3-98 line/trunk 1-20 E&M signal 3-133 — 3-135 reminder tone 1-21 End key 2-3 states 1-19...
Page 789 Index Integrated Administration 1-22 3-392, 3-584 — 3-586 Solution II/III 1-3, 2-1, 2-25 — 2-27, Handset 1-5 3-292, 3-584 Hayes-compatible modems 2-12 VMI port 3-411 Headset 4-22 — 4-23 Voice power 3-292 Help 2-4 Intercom SPM 2-6 buttons 3-259 HFAI 1-5, 3-269 system access assignment Hold 1-5 4-34 —...
Page 790 Index MultiQuest 3-183 Line 3-51 Music-on-Hold 3-278 — 3-280, 3-424 buttons 1-5, 2-2 — 2-3 Mute 1-5 compensation 3-115 — 3-117 forced idle 1-20 Linear hunting pattern 3-384 Lines and trunks 3-51, 3-246 — 3-247 labeling 3-559 — 3-561 menu option 1-17 N11 special numbers Listed directory number 3-396 Local modem connection 2-9, 2-11...
Page 791 Index Posted Message 2-41, operator features 3-324 3-562 — 3-564, 4-25 Options menu option 1-17 PRE-EMPT message 2-26 Originate only 3-259 P R I Other digits 3-524 — 3-526 facilities 3-98, 3-173, 3-535 Outmode signaling 3-56 — 3-59 service, enhancements (Release OUT OF ENVIRONMENT 2.0) 1-23 message 2-33...
Page 792 Index Rotary line operation 3-60 signaling 3-56, 3-136, 3-168 Recall 4-29 trunk digit transfer 3-60 — 3-61 Routing by timer 3-458 — 3-459 Receiving messages 4-25 — 4-26 dial plan 3-191, 3-210 Redirect outside calls to unassigned line appearance 3-191 Routing, PRI 3-191 extension numbers 3-450 —...
Page 793 Index T305 timer 3-201 Specific pickup 4-28 T308 timer 3-201 Speed dial T309 timer 3-201 personal 4-28 T310 timer 3-201 SPM 1-3, 1-6 T313 timer 3-201 directories 2-34 T316 timer 3-202 Help 2-6 Tables menu option 1-17 installing 2-32 — 2-37 Telephone Main Menu 2-6 extension status 4-30...
Page 794 I n d e x Uncompressed files 2-14, 2-20 UNIX system 2-26 installation 2-34 — 2-35 UNIMARK key 2-34 Unreliable disconnect 3-62 UPDATE key 2-34 Upgrading procedure 2-19, 2-38 — 2-41 User cards and tray 1-5 VMl ports 3-292, 3-411 VMS, coverage 4-18 VMS transfer return interval 3-584, 3-585...

AT&T MERLIN LEGEND Release 2.0 System Programming Manual

Table of Contents

Figures

General Feature Use and Telephone

About this Book

Programming Overview

Programming with SPM

Programming Procedures

Button Diagrams

Sample Reports

Quick Links

Communications System

Chapters

Related Manuals for AT&T MERLIN LEGEND Release 2.0

Summary of Contents for AT&T MERLIN LEGEND Release 2.0

Table of Contents