AT&T MERLIN LEGEND Release 2.0 System Programming Manual page 172

Programming Procedures
QCC Operator to Receive Calls
Use this procedure to do the following
determine whether or not incoming calls on each trunk ring into the QCC
queue
identify the QCC system operator positions to receive incoming calls on
each trunk
NOTE:
This procedure applies only in Hybrid/PBX mode in a system that includes
QCC operator positions.
Each ground-start, loop-start, or automatic-in tie trunk programmed to ring into
the QCC queue can be associated with one or more QCC operator positions.
If a trunk assigned to ring into the QCC queue is also used for shared Remote
Access, use the "Remote Access Trunk Assignment" procedure to assign
remote access before you assign a QCC system operator to receive calls.
NOTE:
Do not change the factory setting of No QCC Operator Assigned to Receive
Calls for trunks dedicated to incoming calls for Calling Groups, trunks used
as personal lines, DID trunks, unequipped DS1 trunks, or dial-in tie trunks.
QCC Operator to Receive Calls
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