Page 1 AT&T 555-620-144 Issue 1 AT&T October 1992 MERLIN LEGEND™ Communications System Release 2.0 Programming Summary...
Page 2: Issue
AT&T 555-620-144 Copyright © 1992 AT&T Issue 1 All Rights Reserved October 1992 Printed in U.S.A. Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change. Federal Communications Commission (FCC) Electromagnetic Interference Information This equipment has been tested and found to comply with the limits for a Class A digital...
Page 3: Table Of Contents
Contents About This Book Conventions Product Safety Labels Related Documents How to Comment on This Document Introduction System Programming Console Programming Information Idle States Basic System Operating Conditions System Restart System Programming Position Assignment System Language Board Renumbering Mode of Operation Automatic Maintenance Busy 1-11 System Date...
Page 4 Contents System Renumbering Select System Numbering Plan Single Renumbering Block Renumbering Direct Station Selector (DSS) Page Buttons System Operator Positions QCC System Operator Positions Lines and Trunks Type of Trunk Outmode Signaling for Loop or Ground Start Trunks Rotary Trunk Digit Transfer Disconnect Signaling Reliability Toll Type Hold Disconnect Interval...
Page 5 Contents DS1 Facilities Type of DS1 Facility Frame For Zero Code Suppression Signaling Mode Line Compensation Clock Synchronization 5-10 Channel Service Unit Tie Trunks Direction Tie Trunk Type E&M Signal Dial Mode Tie Trunk Dial Tone Tie Trunk Answer Supervision Time Disconnect Time DID Trunks Block Assignment...
Page 6 Contents DID Trunks (continued) Add Digits Signaling Invalid Destination PRI Facilities Telephone Number B-Channel Groups Network Service Copy Telephone Number to Send Incoming Routing Telephone Number to Send 8-10 Test Telephone Number 8-11 Timers and Counters 8-14 Terminal Equipment Identifier 8-15 Dial Plan Routing 8-19...
Page 7 Contents Telephones (continued) Analog Multiline Telephones without Built-in Speakerphones 9-12 Analog Multiline Telephones with Voice Announce to Busy 9-14 Analog Multiline Telephones with Simultaneous Voice/Data 9-16 Auxiliary Equipment 10-1 Music-on-Hold 10-1 Loudspeaker Paging 10-3 10-5 Maintenance Alarms 10-7 10-8 Voice Messaging System and Automated Attendant Optional Telephone Features 11-1 Extension Language...
Page 8 Contents Optional Operator Features 12-1 Operator Hold Timer 12-2 DLC Operator Automatic Hold 12-3 QCC Optional Features 12-4 Hold Return 12-5 Automatic Hold or Release 12-6 Queue over Threshold 12-7 Elevate Priority 12-8 Calls-In-Queue Alert 12-9 QCC Operator to Receive Call Types 12-10 Call Type Queue Priority Level 12-12...
Page 9 Contents Optional Group-Assigned Features (continued) 13-13 Group Coverage Receiver 13-14 Group Calling Overflow and Threshold 13-16 Group Calling Message Waiting Indicator 13-17 Group Calling Calls-In-Queue Alarm Threshold 13-18 Group Calling External Alert for Calls-In-Queue Alarms 13-19 Group Type System Features 14-1 14-3 Transfer Return Time...
Page 10 Contents System Features (continued) Recall Timer 14-22 AIlowed Lists 14-23 Assign Allowed Lists to Telephones 14-24 Disallowed Lists 14-25 Assign Disallowed Lists to Telephones 14-26 Remote Access Features 14-27 Remote Access Trunk Assignment 14-29 Remote Access Automatic Callback 14-30 Remote Access without Barrier Codes 14-31 14-34 Remote Access Barrier Codes...
Page 11 Contents Night Service 16-1 Night Service with Group Assignment 16-2 16-4 Night Service with Outward Restriction 16-6 Night Service with Time Set Labeling 17-1 Extension Directory 17-2 Label Trunks 17-3 Posted Message 17-4 17-5 Group Calling 17-6 System Speed Dial Directory Print Reports 18-1 18-2...
Page 12 Contents Menu Hierarchy LED Displays General Feature Use and Telephone Programming Button Diagrams Sample Reports System Information Report Dial Plan Report Label Information Report E-11 Tie Trunk Information Report E-12 DID Trunk Information Report E-13 GS/LS Trunk Information Report E-14 General Trunk Information Report E-15 DS1 Information Report...
Page 13 Contents Sample Reports (continued) Allowed Lists-Report E-22 Access to Allowed Lists Report E-23 Disallowed Lists Report E-24 Access to Disallowed Lists Report E-25 Automatic Route Selection Report E-26 Extension Directory Report E-28 System Directory Report E-29 Group Paging Report E-30 Extension Information Report E-31 Group Coverage Information Report...
Page 14 Contents Table of Contents...
Page 15: Menu Hierarchy
Figures Introduction MLX-20L Telephone Figure 1. Figure 2. Console Overlay Figure 3. System Busy Screen Menu Hierarchy Menu Hierarchy Figure A-1. Button Diagrams MLX Telephone Button Diagram (Hybrid/PBX Figure D-1. Mode) Figure D-2. Analog Multiline Telephone Button Diagram (Hybrid/PBX Mode) Figure D-3.
Page 16 Figures Table of Contents...
Page 17: Programming
Tables Introduction Display Button Descriptions Table 1. Programming Menu Options Table 2. System Operator Positions Maximum Number of Operator Positions Table 3-1. PRI Facilities 8-13 Timers and Counters Table 8-1. 8-20 Special Services Table Table 8-2. Data Features 19-1 Table 19-1. Data Features: Programming Procedures Integrated Administration Table 20-1.
Page 18 Tables General Telephone Programming and Feature Use Telephone and Operator Features Table C-1. C-11 Programming Analog Multiline Telephones Table C-2. C-12 Programming MLX-10 Telephones Table C-3. Programming MLX Display Telephones Using Table C-4. C-13 the Display Sample Reports Report Contents Table E-1.
Page 19: Important Safety Instructions
CUSTOMER WARNING This manual is designed for use by qualified service technicians only. Technician qualification includes completion of an AT&T hands-on instructor-led course covering installation and maintenance for this product. Installation or maintenance of this product by anyone other than a qualified service technician may void the warranty.
Page 20 Use only AT&T-manufactured MERLIN LEGEND™ Communications System circuit modules, carrier assemblies, and power units in the MERLIN LEGEND Communications System (511A) control unit. Use only AT&T-recommended/approved MERLIN LEGEND Communications System accessories. If equipment connected to the analog station modules (008, 408, 408 GS/LS) or to the MLX telephone modules (008 MLX, 408 GS/LS- MLX) is to be used for in-range out-of-building (IROB) applications, IROB protectors are required.
Page 21: Customer Support Information
Customer Support Information Support Telephone Number In the U.S.A. only, AT&T provides a toll-free customer Helpline (1-800-628-2888) 24 hours a day. Call the Helpline, or your authorized dealer, if you need assistance when installing, programming, or using your system. Outside the U.S.A., if you need assistance when installing, programming, or using your system, contact your authorized AT&T dealer.
Page 22 Customer Support Information FCC Notification and Repair Information This equipment is registered with the FCC in accordance with Part 68 of its rules. In compliance with those rules, you are advised of the following: Means of Connection. Connection of this equipment to the telephone network shall be through a standard network interface jack: USOC RJ11C, RJ14C, RJ21X.
Page 23 Customer Support information ringing in response to an incoming call. In most, but not all, areas the sum of the RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to the line, as determined by the total RENs, contact the telephone company to determine the maximum REN for the calling area.
Page 24 Customer Support Information DID calls forwarded This equipment returns answer supervision on all Permissible back to the Public Switched Telephone Network. exceptions are when: a call is unanswered a busy tone is received a reorder tone is received Allowing this equipment to be operated in such a manner as not to provide proper answer supervision signaling is in violation of Part 68 rules.
Page 25 Customer Support Information Renseignements sur la notification du ministère des Communications du Canada et la réparation AVIS: L’étiquette du ministère des Communications du Canada identifie le materiel homologué. Cette étiquette certifie que le matériel est conforme à certaines normes de protection, d’exploitation et de sécurité...
Page 26 Customer Support Information MERLIN LEGEND D.O.C. Ministère des Communications du Canada emplacement de Location Label Placement l’étiquette xxiv Customer Support Information...
Page 27 Customer Support Information Security of Your System-Preventing Toll Fraud As a customer of a new telephone system, you should be aware that there exists an increasing problem of telephone toll fraud. Telephone toll fraud can occur in many forms, despite the numerous efforts of telephone companies and telephone equipment manufacturers to control it.
Page 28: Capabilities
Customer Support Information To minimize the risk of unauthorized access to your communications system: Use a nonpublished Remote Access number. Assign authorization codes randomly to users on a need-to-have basis, keeping a log of ALL authorized users and assigning one code to one person. Use random sequence authorization codes, which are less likely to be easily broken.
Page 29 Customer Support Information failure to follow AT&T’s installation, operation, or maintenance instructions unauthorized system modification, movement, or alteration unauthorized use of common carrier communication services accessed through the system abuse, misuse, or negligent acts or omissions of the customer and persons under the customer’s control acts of third parties and acts of God AT&T’S OBLIGATION TO REPAIR, REPLACE, OR REFUND AS SET FORTH ABOVE IS...
Page 30 Customer Support Information carelessness (writing codes on a piece of paper and improperly discarding them). Additionally, hackers may use a computer to dial an access code and then publish the information to other hackers. Substantial charges can accumulate quickly. It is your responsibility to take appropriate steps to implement the features properly, evaluate and administer the various restriction levels, protect and carefully distribute access codes.
Page 31 Customer Support Information or purse containing overheard in a public location, are lost through theft of a wallet a piece of paper and access information, or through carelessness (writing codes on computer to dial an improperly discarding them). Additionally, hackers may use a access code and then publish the information to other hackers.
Page 32: About This Book
About This Book This book, which provides summaries of each procedure for programming the MERLIN LEGEND™ Communications System, is intended for qualified service personnel and technicians. The material is presented in the order in which you would program a new system. Additional information is available as follows: More detailed procedures for system programming, along with information on how to program on the system programming console...
Page 33 About This Book Conventions The following typographical conventions are used in this book: Bold type is used for telephone buttons. Press Drop to delete the current entry. Italic type is used for substitutable values for which you must supply a specific value.
Page 34: Product Safety Labels
About This Book Product Safety Labels hazardous situations are indicated by an exclamation Throughout this book, along with the word warning or caution. point inside a triangle WARNING: Warning indicates the presence of a hazard that could cause death or severe personal injury if the hazard is not avoided. CAUTION: that will or can cause Caution indicates the presence of a hazard...
Page 35: Related Documents
About This Book Related Documents Title Document No. System Documents System Overview 555-620-114 Feature Reference 555-620-110 Equipment and Operations Reference 555-620-115 Pocket Reference 555-620-116 System Programming 555-620-111 System Planning 555-620-112 System Planning Forms 555-620-113 Telephone User Support MLX-10D™, MLX-28D™, and MLX-20L™ 555-620-122 Display Telephones User’s Guide MLX-10D™, MLX-28D™, and MLX-20L™...
Page 36 About This Book Title Document No. Miscellaneous User Support Calling Group Supervisor’s Guide 555-620-130 Calling Group Supervisor’s Quick Reference 555-620-131 Data User’s Guide 555-620-129 Documentation for Qualified Technicians Installation, Programming, & Maintenance (IP&M) Binder 555-620-140 (consists of 555-620-141,555-620-142, 555-620-143, and 555-620-1 44) Installation 555-620-141 System Programming &...
Page 37: How To Comment On This Document
About This Book How to Comment on This Document We welcome your comments, both positive and negative. Please use the feedback form on the next page to let us know how we can continue to serve you. If the feedback form is missing, write directly to A.
Page 38 Introduction This chapter covers the information you need to know before you begin system programming. It describes the following: system programming console, buttons, and overlay types of programming programming summary contents programming basics programming menu options idle states Introduction...
Page 39: System Programming Console
Introduction System Programming Console The system programming console is an MLX-20L telephone connected to the system programming jack. When you enter system programming on a new system for the first time, the console must be connected to the first jack on the first 008 MLX module or 408 GS/LS-MLX module (Release 2.0 and later versions).
Page 40 Introduction Display Buttons Direct Display Screen Station Selector Handset D S S Button Labeling Cards (2) Line Buttons (20) Light Message Dialpad Volume Control Dedicated Feature Buttons (8) User Cards and Tray Figure 1. MLX-20L Telephone System Programming Console...
Page 41 Introduction Console Buttons System programming can be done using the console’s 14 display-area buttons. These buttons are arranged in two columns of seven buttons. The have the same labels and functions top two buttons in each column regardless of the display. Table 1 describes these functions.
Page 42: Console Overlay
Introduction Console Overlay The programmable lines and buttons are on the main part of the console. There are 20 physical buttons on the console itself but you can use the overlay to program up to 34 lines. Some of the unlabeled buttons on the lower part of the console may also be used for programming features.
Page 43: Programming Information
Introduction Programming Information This section covers basic system programming information. See System Programming for more information. Types of Programming There are three types of programming for the communications system: System Programming — enables the System manager to program features that affect all or most system users. System programming requires one the following: —...
Page 44 Introduction Programming Summary Contents Each programming summary contains a general description of the feature and provides the folIowing programming information: Programmable by—indicates who has system permission to use the procedure Mode—specifies which system mode supports the procedure Idle condition—specifies the idle state required before the procedure can be performed Planning form —indicates which planning forms provide information for the procedure...
Page 45 Introduction Programming Basics To begin programming, do the following: On the console: Select Menu Sys Program Exit: The System Programming menu is displayed. Type SPM Press any key [F1] [F5] : On the PC: The System Programming menu is displayed. from a screen without making any changes, press Exit In most cases, to exit or [F5] .
Page 46 Introduction Programming Menu Options Table 2 lists the options that display on the System Programming menu. Table 2. Programming Menu Options Description Option Set system operating conditions. System Select the system numbering plan and/or reassign extension SysRenumber numbers with 1- to 4-digit numbers that are more appropriate or convenient for your company.
Page 47 Introduction Table 2.- Continued Description Option Specify telephones that need simultaneous voice and data Data capability. Print system programming reports (such as system Print configuration, extension assignments). Do centralized telephone programming (assign features to Cntrl Prog specific buttons on telephones). Select the language that your console uses to display text on Language the screens.
Page 48: Idle States
Introduction Idle States Some programming procedures can be started only when the entire system, or some part of the system (such as a trunk or an extension), is idle, that is, not in use. Some procedures require that a trunk or extension be idle only at the instant of programming.
Page 49 Introduction System Forced Idle When the entire system is forced idle, no calls can be made or received. The following procedures can be done only when the entire system (all lines and telephones) is idle: select system mode identify system operator positions renumber system renumber modules identify telephones with voice signal pairs for Voice Announce to Busy...
Page 50 Introduction Extension Forced Idle When a telephone or data terminal is forced idle, no calls can be made or received on that telephone or data terminal, The following procedures can be started only when the telephone or data terminal being programmed is idle. assign call restrictions assign pool dial-out restrictions copy telephone assignments...
Page 51 Introduction Forced Idle Reminder Tones Forced idle reminder tones are provided in the following situations: At the telephone, to remind an extension that the system or the extension is in the forced idle state. At the programming console or SPM, to remind the system manager that the system or at least one extension is in the forced idle state because of administrative activity.
Page 52: Basic System Operating Conditions
Basic System Operating Conditions The procedures in this chapter are all related to the system rather than to the operation of telephones, operator positions, or trunks. These are conditions that have to be set only when the system is new or, sometimes, after a frigid start.
Page 53: System Restart
Basic System Operating Conditions System Restart CAUTION: This procedure is for qualified support personnel only. this procedure to perform a system restart (cold start). All calls are dropped when you perform this procedure. System programming is saved. Telephones with the Extension Status feature can lose toll restrictions as a result of a cold start.
Page 54: System Programming Position Assignment
Basic System Operating Conditions System Programming Position Assignment Use this procedure to reassign the station jack used for system programming. This jack should not be the same jack used for the operator position. The system programming position can be reassigned only to one of the first five jacks on the first MLX module.
Page 55 Basic System Operating Conditions Summary: Assign System Programming Position System manager Programmable by Mode Not required Idle Condition Form 1, System Planning Planning Form, First jack on first MLX module (also set as an operator Factory Setting position) Extension number of one of the first five jacks on the Valid Entries first MLX module Inspect...
Page 56: System Language
Basic System Operating Conditions System Language Release 1.1 and 2.0 Only Your communications system offers you a choice of three languages (English, French, and Spanish) for the following options: System language (set first) Station Message Detail Recording (SMDR) reports (see “System Features”) Print reports (see “Printing Reports”) Extensions (see “Optional Telephone Features”)
Page 57: Board Renumbering
Basic System Operating Conditions Board Renumbering CAUTION: This procedure is to be performed by qualified support personnel only. this procedure to renumber boards that have already been installed. Note that this is not the same procedure as the Boards option, available to qualified service personnel with SPM only.
Page 58: Mode Of Operation
Basic System Operating Conditions Mode of Operation The system mode-Key, Behind Switch, or Hybrid/PBX-determines how the system operates. More specifically, the system mode determines: how lines or trunks are provided to users types of operator consoles allowed features available Changing this option causes a system restart and terminates the programming session.
Page 59 Basic System Operating Conditions Summary: Mode of Operation Programmable by System manager Mode Idle Condition System idle Form 1, System Planning Planning Form Factory Setting Key, Behind Switch, Hybrid/PBX Valid Entries Inspect Copy Option Select mode Console Procedure System Mode Enter [F1] [F3]...
Page 60: Automatic Maintenance Busy
Basic System Operating Conditions Automatic Maintenance Busy Automatic Maintenance Busy allows the system to take a malfunctioning trunk out of service for outgoing calls. (Incoming calls are never blocked.) This protects against disruptions in outgoing calling patterns that are caused by faulty outside facilities.
Page 61 Basic System Operating Conditions Summary: Automatic Maintenance Busy System manager Programmable by Mode Not required Idle Condition Form 1, System Planning Planning Form Disabled Factory Setting Enabled, Disabled Valid Entries Inspect Copy Option To disable Automatic Maintenance Busy: Console Procedure System MaintenBusy Disable...
Page 62: System Date
Basic System Operating Conditions System Date The System Date feature allows you to set the month, day, and year that appear on MLX display telephones and on Station Message Detail Recording (SMDR) reports. NOTE: If you are planning to use the SMDR feature, make sure the current date is set.
Page 63: System Time
Basic System Operating Conditions System Time The System Time feature allows you to set the time that appears on MLX display telephones and on SMDR reports. NOTE: If you are planning to use the SMDR feature, make sure the system time is set accurately.
Page 64: System Renumbering
System Renumbering The procedures in this chapter are used to assign the 2-digit, 3-digit, and Set Up Space numbering plans. NOTE: System Renumbering is called Flexible Numbering in the MERLIN® II Communications System. This is not the same as Board Renumbering, an option used when modules in the control unit are changed.
Page 65 System Renumbering You select only one of the numbering plans (2-digit numbering, 3-digit numbering, or Set Up Space numbering). In addition, you may need to perform single and/or block renumbering. You do not need to assign DSS page buttons unless the system programming console or one of the operator positions is connected to a DSS.
Page 66: Select System Numbering Plan
System Renumbering Select System Numbering Plan CAUTION: To a void possible loss of system programming information, renumber the system before you program the rest of the options described in this book. Three system numbering plans are available. The choice should appear on System Planning Form 2a.
Page 67 System Renumbering The system does not provide a message to indicate a successful renumber when either the 2-digit or 3-digit numbering plan is selected. For the set up space numbering plan, the system provides a message indicating that all extensions are in the 7000 range. CAUTION: Select Exit on the console, [F5] on the PC, when you have finished selecting the numbering plan.
Page 68: Single Renumbering
System Renumbering Single Renumbering Use this procedure to assign a specified extension number to a telephone, accessory, line, pool (Hybrid/PBX only), calling group, paging group, or Listed Directory Number. Single renumbering is also used for Remote Access, Park, Idle Line Access (Key and Behind Switch only), and Automatic Route Selection (Hybrid/PBX only).
Page 69 System Renumbering Summary: Single Renumbering System manager Programmable by Mode System idle Idle Condition Form 2a, System Numbering – Station Jacks Planning Forms Form 2b, System Numbering – Digital Adjuncts Form 2d, System Numbering – Special Renumbers Not applicable Factory Setting Old and new extension numbers Valid Entries Inspect...
Page 70: Block Renumbering
System Renumbering Block Renumbering Use this procedure to assign extension numbers to a group of extensions, accessories, or lines. Both the original numbers and the numbers they are being changed to must be sequentially numbered. When required, this procedure should be performed immediately following the selection of a system numbering plan.
Page 71 System Renumbering Summary: Block Renumbering System manager Programmable by Mode System idle Idle Condition Form 2a, System Numbering - Station Jacks Planning Form Form 2b, System Numbering - Digital Adjuncts Form 2d, System Numbering - Special Renumbers Not applicable Factory Setting Old and new extension numbers Valid Entries Inspect...
Page 72: Direct Station Selector (Dss) Page Buttons
System Renumbering Direct Station Selector (DSS) Page Buttons Use this procedure to set the three Page buttons on the DSS to correspond to the system numbering plan. This procedure assigns extension numbers to DSS buttons. You cannot program individual buttons on a DSS; this is the only method for programming DSS buttons.
Page 73 System Renumbering Summary: Assign Direct Station Selector Page Buttons System manager Programmable by Mode Not required Idle Condition Form 6a, Optional Operator Features Planning Form Page 1 = 0, Page 2 = 50, Page 3 = 100 Factory Setting 1,2,3 Valid Entries Inspect Copy Option...
Page 74: System Operator Positions
System Operator Positions A system operator position— for the Queued Call Console operator or the Direct-Line Console operator— should be programmed before you program lines or trunks. The QCC operator position is available only for Hybrid/PBX systems. The DLC operator position is available in any mode and must be programmed if you have Call Management Systems connected to any operator ports.
Page 75 System Operator Positions Table 3-1. Maximum Number of Operator Positions Type of Telephone Maximum Positions Position Type MLX-20L MLX-20L MLX-28D Analog multiline telephones MERLIN II Display Consoles TOTAL QCC + DLC Any combination of operator positions can be assigned as long as no more than 4 operator positions are QCCs and the total combined number does not exceed eight.
Page 76 System Operator Positions Primary Operator Positions The primary operator position is the position to which your call is directed when you dial 0 on a System Access button. The first jack on the first MLX module in your system is assigned as the primary operator position.
Page 77: Qcc System Operator Positions
System Operator Positions QCC System Operator positions This procedure applies to Hybrid/PBX systems only. Note that both QCC and DLC operator positions can be assigned with this procedure, although its primary purpose is to assign QCC operator positions. QCC operators serve as central answering positions for all incoming calls. Incoming calls are held in the QCC queue and are directed to each QCC operator in a prioritized sequence.
Page 78: Dlc Operator Positions
System Operator Positions Summary: QCC Operator Positions Programmable by System manager Mode Hybrid/PBX Idle Condition System idle Planning Form Form 2a, System Numbering - Station Jacks Factory Setting Type - DLC first or fifth ports on MLX module (maximum—2 per Valid Entries module, maximum—4 QCCs per system) Inspect...
Page 79 System Operator Positions Each CMS requires two DLC operator positions to connect the equipment and one position to serve as CMS supervisor. Summary: DLC Operator Positions System manager Programmable by Mode System idle Idle Condition Form 2a, System Numbering - Station Jacks Planning Form Type - DLC Factory Setting...
Page 80: Lines And Trunks
Lines and Trunks The procedures in this chapter are used to assign optional features to individual lines and trunks. The optional features that can be assigned are the following: Type of Trunk Outmode Signaling for Loop or Ground Start Trunks Rotary Trunk Digit Transfer Disconnect Signaling Reliability Toll Type...
Page 81: Type Of Trunk
Lines and Trunks Type of Trunk Use this procedure to specify the type of trunk—loop-start (LS) or ground-start (GS)—for each outside trunk connected to one of these modules: 400 GS/LS 408 GS/LS 800 GS/LS 408 GS/LS-MLX Any combination of trunk types (all loopstart, all groundstart, or some of each) is permissible.
Page 82: Outmode Signaling For Loop Or Ground Start Trunks
Lines and Trunks Outmode Signaling for Loop or Ground Start Trunks Use this procedure to identify either touch-tone signaling or rotary dial signaling for outgoing calls placed by using each loop- or ground-start trunk. NOTE: This procedure is not required if your system has only touch-tone lines/trunks.
Page 83 Lines and Trunks † PC Procedure To program a single extension: [F4] [F3] [F1] [F6] Type no. of the line [F10] [F5] [F5] [F5] To program a block of extensions: [F4] [F3] [F1] Select block of lines Toggle letter G On/Off [F10] [F5] [F5]...
Page 84: Rotary Trunk Digit Transfer
Lines and Trunks Rotary Trunk Digit Transfer Use this procedure to designate whether dialed digits on rotary dial trunks are sent one-by-one as they are dialed (no delay), or are stored and sent when dialing is completed (delay). Summary: Rotary Trunk Digit Transfer System manager Programmable by Mode...
Page 85: Disconnect Signaling Reliability
Lines and Trunks Disconnect Signaling Reliability Use this procedure to classify the disconnect signal sent by the central office on loop-start trunks as one of the following: Reliable - signal sent within a short time Unreliable - signal may not be provided The setting selected applies to all trunks in the system;...
Page 86 Lines and Trunks Summary: Disconnect Signaling Reliability System manager, Integrated Administration Programmable by Mode Not required Idle Condition Form 2c, System Numbering – Trunk Jacks Planning Form Unreliable Factory Setting Unreliable, Reliable Valid Entries Inspect Copy Option Console Procedure LinesTrunks TT/LS Disc LS Disconnect Yes/No...
Page 87: Toll Type
Lines and Trunks Toll Type Use this procedure to specify whether users have to dial a toll prefix (1 or 0) before dialing an area code and telephone number. (Your local telephone prefix requirements for each trunk.) company should verify toll This setting is used by the system to classify calls as local or long distance so applied as appropriate.
Page 88 Lines and Trunks † To program a PC Procedure single telephone: [F4] [F10] [F6] Type no. of the line [F10] [F5] [F5] To program a block of telephones: [F4] [F10] Select block of lines Toggle letter G On/Off [F10] [F5] [F5] †...
Page 89: Hold Disconnect Interval
Lines and Trunks Hold Disconnect Interval Use this procedure to specify the number of milliseconds before a loop-start trunk is released when a caller on hold hangs up and abandons the call. This can be specified as either a long interval (450 ms) or a short interval (50 ms). The hold disconnect interval applies to loop-start trunks connected to 400, 408, or 800 modules;...
Page 90 Lines and Trunks Summary: Hold Disconnect Interval System manager Programmable by Mode Not required Idle Condition Form 2c, System Numbering – Trunk Jacks Planning Form Long interval (450 ms) Factory Setting Long interval, short interval Valid Entries Inspect Copy Option To program a single telephone: Console Procedure More...
Page 91: Principal User For Personal Line
Lines and Trunks Principal User for Personal Line Use this procedure to assign or remove one telephone as principal user for a personal line. When a telephone with Remote Call Forwarding activated is assigned as principal user, calls received on the personal line are forwarded to an outside telephone number.
Page 92 Lines and Trunks Summary: Principal User for Personal Line System manager Programmable by Mode Not required Idle Condition Form 4b, Analog Multiline Telephone Planning Form Form 4d, MLX Telephone Form 4e, MFM Adjunct-MLX telephone Form 4f, Tip/Ring Equipment – Form 5a, Direct-Line Console (DLC) Analog Form 5b, Direct-Line Console (DLC) –...
Page 93: Qcc Queue Priority Level
Lines and Trunks QCC Queue Priority Level Use this procedure to assign QCC queue priority level values (1-7) to each loop-start, ground-start, and automatic-in tie trunk in your system. The value assigned determines the order in which calls are sent to the QCC operator positions.
Page 94 Lines and Trunks Summary: QCC Queue Priority Level System manager Programmable by Hybrid/PBX Mode Not required Idle Condition Form 2c, System Numbering - Trunk Jacks Planning Form Factory Setting 1 - 7 Valid Entries Inspect Copy Option † To program a single extension: Console Procedure More Dial priority...
Page 95: Qcc Operator To Receive Calls
Lines and Trunks QCC Operator to Receive Calls Use this procedure to do the following: determine whether or not incoming calls on each trunk ring into the QCC queue identify the QCC system operator positions to receive incoming calls on each trunk NOTE: This procedure applies only in Hybrid/PBX mode in a system that includes QCC operator positions.
Page 96 Lines and Trunks Summary: QCC Operator to Receive Calls System manager Programmable by Hybrid/PBX Mode Not required Idle Condition Form 2c, System Numbering – Trunk Jacks Planning Form No QCC operator is assigned to receive calls Factory Setting port Extension number of first or fifth Valid Entries Inspect Copy Option...
Page 97: Trunks To Pools Assignment
Lines and Trunks Trunks to Pools Assignment NOTE: This procedure applies in the Hybrid/PBX mode only. Use this procedure to create pools (groups of outside trunks connected to the system). Pools are used to specify preferred routes for Automatic Route Selection.
Page 98 Lines and Trunks Summary: Trunks to Pools Assignment System manager Programmable by Hybrid/PBX M o d e Trunk idle Idle Condition Form 2c, System Numbering — Trunk Jacks Planning Form All loop-start trunks are assigned to the Main Pool Factory Setting (factory-set extension number 70);...
Page 99: Copy Options For Lines/Trunks
Lines and Trunks Copy Options for Lines/Trunks Use this procedure to copy options assigned to loop-start or ground-start trunks, tie trunks, or DID trunks. Note that many of these options apply to Hybrid/PBX systems only. The following information is copied for each type: For loop-start or ground-start trunks (including those emulated on T1 facilities): toll type, signaling type, and pool assignment (Hybrid/PBX only)
Page 100 Lines and Trunks Summary Copy Options for Lines/Trunks Programmable by System manager All (but note differences) Mode Idle Condition Not required Planning Form Form 2c, System Numbering – Trunk Jacks Form 3c, Incoming Trunks – Tie – Form 3d, Incoming Trunks Factory Setting Not applicable Valid Entries...
Page 101: Ds1 Facilities
DS1 Facilities Use the procedures in this chapter to program the following options for DS1 facilities (T1 or PRI) connected to a 100D (DS1) module: Type of DS1 facility — T1 — PRI Frame Format Zero Code Suppression Signaling Mode Line Compensation Clock Synchronization Channel Service Unit...
Page 102: Type Of Ds1 Facility
DS1 Facilities Type of DS1 Facility Use this procedure to specify the type of facility (T1 or PRI) connected to a 100D (DS1) module. If T1 type is programmed and the channels are used for emulation anti/or AT&T Switched Network (ASN), you must specify the type of channel emulation.
Page 103 DS1 Facilities Summary: Type of DS1 Facility System manager Programmable by Mode 100D module idle Idle Condition Form 2c, System Numbering - Trunk Jacks Planning Form Incoming Trunks – DS1 Connectivity (100D Form 3b, Module) Factory Setting T1, PRI Valid Entries Inspect Copy Option To select PRI:...
Page 104 DS1 Facilities To select PRI: PC Procedure [F4] [F1] Type slot. no. [F10] [F1] [F2] [F10] [F5] [F5] [F5] [F5] To select T1 - All Ground, All Loop, All DID, All Unequip: [F4] [F1] Type slot no. [F10] [F1] [F10] [PgUp] Select type of emulation [F1]...
Page 105: Frame For Mat
DS1 Facilities Frame Format Use this procedure to specify the framing format for the 100D module as D4 Compatible or Extended Super Frame. Your selection must match the framing mode at the far end of the DS1 facility. Summary: Frame Format System manager Programmable by Mode...
Page 106: Zero Code Suppression
DS1 Facilities Zero Code Suppression Use this procedure to specify zero code suppression for the 100D module as AMI Zero Code Suppression (AMI-ZCS) or Bipolar 8 Zero Suppression (B82S). Your selection must match the suppression at the far end of the DS1 facility.
Page 107: Signaling Mode
DS1 Facilities Signaling Mode Use this procedure to specify the signaling for the 100D module as robbed-bit or common-channel signaling. NOTE: This procedure is needed only for T1 facilities; signaling is set automatically for PRI facilities. Summary: Signaling Mode System manager Programmable by Mode 100D module idle...
Page 108: Line Compensation
DS1 Facilities Line Compensation Use this procedure to specify the amount of cable loss in decibels based on the length of cable between the 100D module and the channel service unit or far end. The choices are as follows: 1 = 0.6 dB loss 2 = 1.2 dB loss 3 = 1.8 dB loss 4 = 2.4 dB loss...
Page 109: Clock Synchronization
DS1 Facilities Clock Synchronization Use this procedure to specify the modules that provide primary, secondary, and tertiary clock synchronization. In addition, you can specify whether the clock is synchronized to the external end point (loop) or to the clock reference source (local).
Page 110: Channel Service Unit
DS1 Facilities Channel Service Unit Use this procedure to specify the type of equipment provided by the local telephone company as foreign exchange or special access. NOTE: You do not need to use this procedure unless your system emulates loop start or ground start with the T1 type of DS1 facility.
Page 111: Tie Trunks
Tie Trunks The procedures in this chapter tell you how to program the following options for tie trunks: Direction Tie Trunk Type E&M Signal Dial Mode Tie Trunk Dial Tone Tie Trunk Answer Supervision Time Disconnect Time 6 - 1 Tie Trunks...
Page 112: Direction
Tie Trunks Direction operate in a one- or two-way Use this procedure to specify whether tie trunks specify whether the direction direction. For one-way tie trunks, you must also is out or in. Summary: Direction System manager Programmable by Mode Tie trunk idle Idle Condition Form 3c, Incoming Trunks - Tie...
Page 113: Tie Trunk Type
Tie Trunks Tie Trunk Type Use this procedure to specify whether the signaling type of incoming or outgoing tie trunk is wink, delay, immediate, or automatic. The following settings are recommended when T1 facilities are programmed for tie-trunk emulation to provide special network services (such as Megacom, Megacom 800, or Software Defined Network (SDN): If Automatic Route Selection (ARS) is used for all outgoing calls and no Personal Line or Pool buttons are used, assign the wink signaling type.
Page 114 Tie Trunks Summary: Tie Trunk Type System manager Programmable by Mode Tie trunk idle Idle Condition Form 3c, Incoming Trunks - Tie Planning Form Wink Factory Setting Wink, Delay, Immediate, Automatic Valid Entries Inspect Copy Option Console Procedure LinesTrunks TIE Lines Intype/Outtype Dial trunk no.
Page 115: E&M Signal
Tie Trunks E&M Signal Use this procedure to specify the type of tie trunk signal, as follows: 1S - tie trunks are connected through the local telephone company 1C - tie trunks are connected directly to a system using 1S signaling 5 - tie trunks are connected to a system using type 5 signaling Summary: E&M Signal System manager...
Page 116: Dial Mode
Tie Trunks Dial Mode Use this procedure to specify whether an incoming or outgoing tie trunk is touch-tone or rotary. NOTE: Touch-tone cannot be programmed for incoming immediate tie trunks. Users of touch-tone single-line telephones cannot make calls by using individual trunks programmed for rotary operation.
Page 117: Tie Trunk Dial Tone
Tie Trunks Tie Trunk Dial Tone Use this procedure to specify whether the system provides dial tone for people calling in on a tie trunk. Settings are remote (system provides dial tone) and local (system does not provide dial tone). Summary: Tie Trunk Dial Tone System manager Programmable by...
Page 118: Tie Trunk Answer Supervision Time
Tie Trunks Tie Trunk Answer Supervision Time Use this procedure to specify the tie-trunk answer supervision time in milliseconds. Summary: Tie Trunk Answer Supervision Time System manager Programmable by Mode Not required Idle Condition Form 3c, Incoming Trunks – Tie Planning Form 300 ms Factory Setting...
Page 119: Disconnect Time
Tie Trunks Disconnect Time Use this procedure to specify the tie trunk disconnect time in milliseconds. Summary: Disconnect Time System manager Programmable by Mode Not required Idle Condition Form 3c, Incoming Trunks - Tie Planning Form 300 ms Factory Setting 140 - 2400 ms Valid Entries Inspect...
Page 120: Did Trunks
DID Trunks These procedures detail the steps for programming DID trunks. The following procedures are included: Block Assignment DID Trunk Type Disconnect Time Expected Digits Delete Digits Add Digits Signaling Invalid Destination NOTE: These procedures apply only in the Hybrid/PBX mode. DID Trunks...
Page 121: Block Assignment
DID Trunks Block Assignment Use this procedure to assign each DID trunk connected to the system either to Block 1 or Block 2. NOTE: DID trunks apply only in Hybrid/PBX mode. Summary: Block Assignment System manager Programmable by Hybrid/PBX Mode Not required Idle Condition Form 3d, Incoming Trunks - DID...
Page 122: Did Trunk Type
DID Trunks DID Trunk Type Use this procedure to specify the type of DID trunk as either immediate-start or wink-start. NOTE: DID trunks apply only in Hybrid/PBX mode. Summary: DID Trunk Type System manager Programmable by Hybrid/PBX Mode DID trunk idle Idle Condition Form 3d, Incoming Trunks –...
Page 123: Disconnect Time
DID Trunks Disconnect Time Use this procedure to specify the DID trunk disconnect time in milliseconds NOTE: DID trunks apply only in Hybrid/PBX mode. Summary: Disconnect Time System manager Programmable by Hybrid/PBX Mode Not required Idle Condition Form 3d, Incoming Trunks - DID Planning Form 500 ms Factory Setting...
Page 124: Expected Digits
DID Trunks Expected Digits Use this procedure to specify the number of digits sent by the local telephone company. NOTE: DID trunks apply only in Hybrid/PBX mode. Summary: Expected Digits System manager Programmable by Hybrid/PBX Mode Not required Idle Condition Form 3d, Incoming Trunks - DID Planning Form 3 digits...
Page 125: Delete Digits
DID Trunks Delete Digits Use this procedure to specify the number of digits to be deleted from the local telephone company. digits sent by the NOTE: DID trunks apply only in Hybrid/PBX mode. Summary Delete Digits Programmable by System manager Hybrid/PBX Mode Not required...
Page 126: Add Digits
DID Trunks Add Digits Use this procedure to specify the specific digits that must be added to the digits sent by the local telephone company. NOTE: DID trunks apply only in Hybrid/PBX mode. Summary: Add Digits System manager Programmable by Hybrid/PBX Mode Not required...
Page 127: Signaling
DID Trunks Signaling Use this procedure to specify whether the type of dialing signal from the local telephone company is touch-tone or rotary. NOTE: DID trunks apply only in Hybrid/PBX mode. Touch-tone dial mode cannot be programmed for immediate start DID trunks. Touch-tone single-line telephone users cannot make calls by using individual trunks programmed for rotary operation.
Page 128: Invalid Destination
DID Trunks Invalid Destination Use this procedure to specify whereto direct outside calls (received on DID trunks) to unassigned extension numbers. Calls can be directed to a backup position (normally the primary system operator) or given a fast busy signal, NOTE: DID trunks apply only in Hybrid/PBX mode.
Page 129: Pri Facilities
PRI Facilities The procedures in this chapter provide the steps for programming the following options for Primary Rate Interface (PRI) Facilities connected to a 100D (DS1) module: Telephone Number B-Channel Groups Network Service Copy Telephone Number to Send Incoming Routing Telephone Number to Send Test Telephone Number Timers and Counters...
Page 130 PRI Facilities NOTE: If you are adding PRI Facilities to an existing system, do not start these procedures until you have checked the following: Type of DS1 Facility must be set to PRI. Frame Format must be specified correctly. Zero Code Suppression must be specified correctly. Your system will not operate properly if these values are not correctly set.
Page 131: Telephone Number
PRI Facilities Telephone Number Use this procedure to assign a string of up to 12 digits to each PRI channel. This string must match the number sent by the network (that is, the number provided by the PRI service provider) to indicate the number dialed by an outside caller.
Page 132: B-Channel Groups
PRI Facilities B-Channel Groups Use this procedure to assign B-channels to a group and to associate individual ISDN channels that can place and receive calls on the B-channels in each group. Each B-channel can be assigned to only one group, and each ISDN channel can be associated with only one group.
Page 133 PRI Facilities Summary: B-Channel Groups System manager Programmable by Mode Not required Idle Condition Form 3b, Incoming Trunks - DS1 Connectivity Planning Form (100D Module) Not applicable Factory Setting Group numbers Valid Entries Inspect Copy Option LinesTrunks B–ChannlGrp Console Procedure Dial group no.
Page 134: Network Service
PRI Facilities Network Service Use this procedure to specify the type of outgoing service provided by each B-channel group (Megacom WATS and 800, MultiQuest Service, ACCUNET Switched Digital Service (SDS), or Software Defined Network (SDN). MultiQuest or any other service not shown on the Network Service screen can be indicated by entering the 5-digit binary code that represents the service in the Network Facilities Information Element of ISDN PRI layer 3 signaling protocol.
Page 135: Copy Telephone Number To Send
PRI Facilities Copy Telephone Number to Send Use this procedure to indicate whether or not the telephone number to send to the network for calls going out over ISDN lines assigned to a B-channel group, is copied from the number assigned to that channel. Select “Do Not Copy Phone Number”...
Page 136: Incoming Routing
PRI Facilities Incoming Routing Use this procedure to specify whether incoming routing is by line appearance or according to dial plan. Dial Plan Routing is available in Hybrid/PBX mode only. Summary: Incoming Routing Line appearance – All; Dial Plan Routing - Hybrid/PBX Mode only Not required...
Page 137: Telephone Number To Send
PRI Facilities Telephone Number to Send Use this procedure to assign the telephone number to send to the network when outgoing calls are made on an ISDN line. If the person being called subscribes to an automatic number identification service, the number indicates who is calling.
Page 138: Test Telephone Number
PRI Facilities Test Telephone Number Use this procedure to assign a test line or trunk telephone number for each 100odule installed in the control unit. The number assigned to the test line/trunk must be different from the numbers assigned to other channels in the same B-channel group. It must be the same as the number provided by the PRI service provider.
Page 139: Timers And Counters
PRI Facilities Timers and Counters Use this procedure to set timer and counter thresholds. CAUTION: The factory settings for these thresholds are standard and rarely need to be changed. If you are not sure of the correct timer and threshold settings for your PRI lines and trunks, check with your authorized support representative before you make a change.
Page 140 PRI Facilities T308 Timer – times the delay in network response when the system sends a release message to clear a call T309 Timer – times the duration of a D-channel data link failure (a loss of signaling for the entire PRI connection) T310 Timer –...
Page 141 PRI Facilities Table 8-1. Timers and Counters Valid Range Setting Factory Setting Timer/Counter 1000 - 3000 ms T200 Timer Maximum response time 1 second 30 seconds 1 - 60 seconds T203 Timer Maximum time Maximum transmissions 3 transmissions 1 - 5 transmissions N200 Counter 260 octets 16 - 260 octets...
Page 142: Terminal Equipment Identifier
PRI Facilities Terminal Equipment Identifier Use this procedure to assign the link layer address of a piece of equipment connected to each D-channel. Normally, only one piece is connected and the system assumes that the Terminal Equipment Identifier (TEI) is 0. CAUTION: The value of the TEI rarely has to be changed.
Page 143: Dial Plan Routing
PRI Facilities Dial Plan Routing Dial Plan Routing is available only in Hybrid/PBX mode. Key and Behind Switch systems route incoming calls by line. Dial Plan Routing provides a way of routing incoming calls on a “per B- channel group” basis. An incoming call is routed by matching the incoming number (by service, number of digits, and pattern) and then optionally deleting and/or adding digits to direct the call to a specific endpoint.
Page 144 PRI Facilities Summary: Dial Plan Routing System manager Programmable by Hybrid/PBX Mode Not required Idle Condition System Form 3b, Incoming Trunks - DS1 Connectivity Planning Form (100D Module) Not applicable Factory Setting Not applicable Valid Entries Inspect Copy Option To specify Service: Console Procedure LinesTrunks DialPlanRtg...
Page 145 PRI Facilities PC Procedure To specify Service: [F4] [F6] [F7] [F1] Type entry no. [F10] Select service [F10] [F5] [F5] [ F 5 ] To specify Patterns: [F4] [F6] [F7] [F2] Type entry no. [F10] [Alt] + [P] Type pattern [F10] [F5] [F5]...
Page 146: Outgoing Tables
PRI Facilities Outgoing Tables PRI provides tables that work in conjunction with pools and ARS tables to route calls. The following tables specify services for outgoing calls: Network Selection selects a long distance carrier. Calls that match Network Selection tables can be routed to a specific service by the Call by Call tables.
Page 147: Network Selection Tables
PRI Facilities Network Selection Tables Dialed prefixes for selecting long distance carriers are matched to entries in the four Network Selection tables. Eight default tables are provided, . The asterisks are wildcards and stand for the specifying 10 and 101 various long distance carrier codes.
Page 148: Special Services Tables
PRI Facilities Special Services Tables Eight tables provide for international calling and for operator-assisted calls. Default tables include the special prefixes 0 and 00 for operator-assisted calls. Dialed numbers are matched against entries in these tables for patterns (011, 010, 01, 00, 0, and 1); for operator assistance (operator-assisted, presubscribed common carrier operator, and none);...
Page 149 PRI Facilities Prefix for international or operator-assisted calls Valid Entries Inspect Copy Option To specify Pattern: Console Procedure LinesTrunks OutgoingTbl Dial entry no. SpecialServ Pattern Drop Dial pattern Enter Enter Exit Exit Exit Exit To specify Operator: LinesTrunks OutgoingTbl Dial entry no. SpecialServ Operator Select type of operator...
Page 150 PRI Facilities To specify Pattern: PC Procedure [F4] [F6] [F8] [F2] [F1] Type entry [F10] [Alt] + [P] Type pattern [F10] [F5] [F5] [F5] [F5] To specify Operator: [F4] [F6] [F8] [F2] [F2] Type entry [F10] Select type of operator [F10] [F5] [F5]...
Page 151: Call By Call Service Table
PRI Facilities Call by Call Service Table When a call is placed on a Call by Call B-channel group, a specific service is selected, depending on the match between the dialed digits and the table entries. A service must be specified, otherwise the entry is ignored. The Call by Call table can contain up to 10 entries;...
Page 152 PRI Facilities To specify Voice/Data: LinesTrunks OutgoingTbl Dial list no. Service Voice/Data Enter Select voice, data, or both Enter Exit Exit Exit Exit To specify Network Service: LinesTrunks OutgoingTbl Dial list no. Service NetwkServ Enter select Service Enter Exit Exit Exit Exit To specify Delete Digits:...
Page 153: Telephones
Telephones The procedures in this chapter detail the steps for the following: assigning outside lines or trunks to the buttons on a telephone (including line and trunks used for loudspeaker paging) copying line button assignments from one telephone to an individual telephone or block of telephones For Hybrid/PBX systems only: assigning the following buttons on telephones...
Page 154: Assign Trunks Or Pools To Telephones
Telephones Assign Trunks or Pools to Telephones Use this procedure to assign outside trunks connected to the control unit to specific buttons on each telephone. In the Hybrid/PBX mode, the trunks assigned to a button on a telephone are called personal lines. This procedure is used only to change or add trunks, Loudspeaker Page, or pool buttons (Hybrid/PBX only) to telephones.
Page 155 Telephones Key only - The system assigns the first eight line numbers to buttons on multiline telephones whether or not an outside line is physically connected. If a line is not connected, the button assignment must be removed so the user can assign a feature to the button.
Page 156 Telephones Summary Assign Trunks or Pools to Telephones Programmable by System manager All, but note differences in factory settings Mode Telephone idle Idle Condition Form 4b, Analog Multiline Telephone Planning Form Form 4d, MLX Telephone Form 4e, MFM Adjunct — MLX Telephone Form 4f, Tip/Ring Equipment Form 5a, Direct-Line Console (DLC) - Analog Form 5b, Direct-Line Console (DLC) - Digital...
Page 157 Telephones Hybrid/PBX Mode: System Access Ring, System Access Voice, and System Access Originate Only buttons are assigned to all analog multiline telephones, and MLX telephones (excluding operator positions). Five Call buttons are assigned to QCC operator positions. Two System Access Ring buttons and one System Access Originate Only button are assigned to single-line telephones.
Page 158: Copy Line/Trunk Assignments
Telephones Copy Line/Trunk Assignments Use this procedure to copy outside line/trunk button assignments, pool dial- out code restrictions (Hybrid/PBX only), and—for operator positions only— Night Service information from a telephone to another telephone or block of telephones with identical requirements. If you are copying assignments to a block of telephones and one of the extensions in the block is in use, the Station Busy–...
Page 159 Telephones Summary: Copy Line/Trunk Assignments System manager Programmable by Mode Telephone idle Idle Condition 4a, Extension Copy — Analog Multiline Telephone Planning Form Template 4c, Extension Copy — MLX Telephone Template Not applicable Factory Setting Not applicable Valid Entries Yes: lines/pools assigned to an extension Inspect Not applicable Copy Option...
Page 160: Assign Intercom Or System Access Buttons
Telephones Assign Intercom or System Access Buttons Use this procedure to assign or change the assignments for Intercom buttons used to make and receive inside calls. This includes the following types of Intercom buttons: R i n g Voice Originate Only (Ring or Voice) In the Hybrid/PBX mode only, use this procedure to assign or change assignments for System Access (SA) buttons used to make or receive inside and outside calls.
Page 161 Telephones Summary: Assign Intercom or System Access Buttons Programmable by System manager All, but note differences in factory settings M o d e Telephone idle Idle Condition Form 4b, Analog Multiline Telephone Planning Form Form 4d, MLX Telephone Form 4e, MFM Adjuncts — MLX Telephone Form 4f, Tip/Ring Equipment Form 5a, Direct-Line Console (DLC) - Analog Form 5b, Direct-Line Console (DLC) - Digital...
Page 162 Telephones Hybrid/PBX Mode: System Access Ring, System Access Voice, and System Access Originate Only (Ring) buttons are assigned to all analog multiline and MLX telephones, excluding operator positions. Two System Access Ring buttons and a System Access Originate Only button are assigned to tip/ring equipment (for example, single-line telephones or fax machines connected to an 012 module).
Page 163 Telephones To Program Extension: PC Procedure [PgUp] [F4] [F1] Type ext. no. [F10] [F10] Program extension [F10] [F5] [F5] To Copy Extension Programming: [PgUp] [F4] [F2] Type copy from ext. no. [F10] Type copy to ext. no. [F10] [F5] [F5] 9-11 Assign Intercom or System Access Buttons...
Page 164: Speakerphones
Telephones Analog Multiline Telephones without Built-in Speakerphones Use this procedure to identify those telephones that do not have the built-in speakerphone or Hands Free Answer on Intercom (HFAI) capability for analog multiline telephones with flat membrane buttons. The models that must be identified are 5-Button, 10-Button, 34-Button, and 34-Button Deluxe analog multiline models with flat membrane buttons.
Page 165 Telephones Summary: Analog Multiline Telephones without Built-in Speakerphones System manager Programmable by Mode Not required Idle Condition Form 4b, Analog Multiline Telephone Planning Form Form 5a, Direct-Line Console (DLC) - Analog Data Form 2a, Analog Data Stations All models of analog multiline telephones (except the Factory Setting analog multiline display console) have the BIS/HFAl capability...
Page 166: Analog Multiline Telephones With Voice Announce To Busy
Telephones Analog Multiline Telephones with Voice Announce to Busy Use this procedure to dedicate a voice/voice pair to be used to provide the Voice Announce to Busy feature to an analog multiline telephone. The extension number associated with the first (odd-numbered) station jack in the pair is the telephone’s extension number.
Page 167 Telephones Summary: Analog Multiline Telephones with Voice Announce to Busy System manager Programmable by Mode System idle Idle Condition Form 4b, Analog Multiline Telephone Planning Form Form 5a, Direct-Line Console (DLC) — Analog Data Form 2a, Analog Data Station Not applicable Factory Setting Extension numbers Valid Entries...
Page 168: Analog Multiline Telephones With Simultaneous Voice/Data
Telephones Analog Multiline Telephones with Simultaneous Voice/Data See “Data Features.” 9-16 Analog Multiline Telephones with Simultaneous Voice/Data...
Page 169: Auxiliary Equipment
Auxiliary Equipment The procedures in this chapter describe the steps needed to do the following: identify the trunk jacks used for Music-on-Hold, loudspeaker paging, and maintenance alarms identify the station jacks used for fax, MERLIN MAIL, Voice Messaging System, Automated Attendant, and AUDIX Voice Power Music-on-Hold Use this procedure to identify the trunk jack reserved for connection of a music source, such as a radio, tape player, or stereo system.
Page 170 Auxiliary Equipment Only one Music-on-Hold jack is allowed per system. You cannot assign the trunk identified for Music-on-Hold to a trunk pool. If the trunk is currently assigned to a pool, you must remove it before you program this option. You cannot assign the trunk identified for use with Music-on-Hold to a button on any telephone or as a Remote Access trunk, and you cannot use the jack identified for Music-on-Hold for a loudspeaker paging system or maintenance...
Page 171: Loudspeaker Paging
Auxiliary Equipment Loudspeaker Paging Use this procedure to identify the trunk jack reserved for connection of loudspeaker paging equipment. NOTE: If you use equipment that rebroadcasts music or other copyrighted materials, you may be required to obtain a copyright license from and pay license fees to a third party (such as the American Society of Composers, Artists, and Producers or Broadcast Music Incorporated).
Page 172 Auxiliary Equipment Summary: Loudspeaker Paging System manager Programmable by All – but in Hybrid/PBX mode, the trunk designated for Mode loudspeaker paging cannot be assigned to a trunk pool. Idle Condition Line/trunk idle Form 2c, System Numbering - Trunk Jacks Planning Form Not Applicable Factory Setting...
Page 173 Auxiliary Equipment Use this procedure to identify the station jacks used to connect fax machines. In addition, specify the telephones to receive a message-waiting indication (MWI) when a fax transmission is received, and specify the length of time before the system registers that a fax has arrived and sends the message- waiting indication.
Page 174 Auxiliary Equipment Summary: Fax Programmable by System manager Mode Not required Idle Condition Form 4b, Analog Multiline Telephone Planning Form Form 4d, MLX Telephone Form 4e, MFM Adjunct - MLX Telephone Form 4f, Tip/Ring Equipment Form 5a, Direct-Line Console (DLC) — Analog Form 5b, Direct-Line Console (DLC) - Digital Form 5c, MFM Adjunct - DLC 10 seconds...
Page 175: Maintenance Alarms
Auxiliary Equipment Maintenance Alarms Use this procedure to identify the trunk jack that connects an external alerting device that sounds or flashes when major maintenance problems occur. You cannot assign the trunk identified for the maintenance alarm to a button on any telephone or as a Remote Access trunk, and you cannot use its jack to connect a loudspeaker paging system or Music-on-Hold.
Page 176: Voice Messaging System And Automated Attendant
Auxiliary Equipment Voice Messaging System and Automated Attendant Use this procedure to specify the touch-tone duration and the interval between digits in codes sent between a voice messaging system and the communications system. The touch-tone duration and interval between digit assignment must be the same as those programmed on the voice messaging system.
Page 177: Automated Attendant
Auxiliary Equipment Summary: Voice Messaging System and Automated Attendant System manager Programmable by Mode Not required Idle Condition (See forms packaged with application.) Planning Form Touch-tone duration – 100 ms; intercal between Factory Setting digits – 50 ms; number of rings before transfer – 4 Touch-tone duration: 50 –...
Page 178: Optional Telephone Features
Optional Telephone Features The procedures in this chapter detail the steps in programming the following optional features: Extension Language Pool Dial-Out Code Call Restrictions Copy Call Restrictions ARS Restriction Level for an Extension Forced Account Code Entry Microphone Operation Remote Call Forwarding 11-1 Optional Telephone Features...
Page 179: Extension Language
Optional Telephone Features Extension Language Release 1.1 and 2.0 Only Use this procedure to change the language for an MLX telephone. Summary: Extension Language Programmable by Users and system manager Mode Not required Idle Condition Form 4d, MLX Telephone Planning Form Form 5b, Direct-Line Console (DLC)-Digital Data Form 2b, Digital Data Station Factory Setting...
Page 180: Pool Dial-Out Code
Optional Telephone Features Pool Dial-Out Code Use this procedure to allow or restrict the dialing of pool dial-out codes and the placing of calls on specific trunk pools. Entering a code and then deleting that code restricts the user from using the pool associated with that pool dial- out code.
Page 181: Call Restrictions
Optional Telephone Features Call Restrictions Use this procedure to change individual telephone calling restrictions to one of the following: unrestricted restricted from making all outgoing calls restricted from making toll calls Summary: Call Restrictions System manager Programmable by Mode Telephone idle Idle Condition Form 4b, Analog Muitiline Telephone Planning Form...
Page 182: Copy Call Restrictions
Optional Telephone Features Copy Call Restrictions Use this procedure to copy calling restrictions, Allowed Lists, and Disallowed Lists. Feature assignment must be completed for the “copy from” telephone and can be copied to an individual telephone or block of telephones with identical calling restriction requirements.
Page 183 Optional Telephone Features Summary: Copy Call Restrictions System manager Programmable by Mode “Copy to” telephone(s) idle Idle Condition Form 4b, Analog Multiline Telephone Planning Form Form 4d, MLX Telephone Telephone Form 4e, MFM Adjunct — MLX Form 5a, Direct-Line Console (DLC) – Analog Form 5b, Direct-Line Console (DLC) –...
Page 184 Optional Telephone Features To copy to a single telephone: PC Procedure [F6] [F1] Type copy from ext. no. [F6] [F10] [F10] [F5] Type copy to ext. no. [F5] [F5] To copy to a block of telephones: [F6] [F6] [F2] Type copy from ext. no. [F10] Type first no.
Page 185: Ars Restriction Level For Extensions
Optional Telephone Features ARS Restriction Level For Extensions Use this procedure to assign an ARS restriction level to an extension. Only outgoing calls are affected; users can receive inside, local, and toll calls on restricted telephones and can join any type of call in progress. The wildcard character “pause”...
Page 186: Forced Account Code Entry
Optional Telephone Features Forced Account Code Entry Use this procedure to assign or remove Forced Account Code Entry. When this feature is programmed on individual telephones, the user must enter a 1- to 16-digit account code before making an outside call. Summary: Forced Account Code Entry System manager Programmable by...
Page 187: Microphone Operation
Optional Telephone Features Microphone Operation Use this procedure to enable or disable microphones on MLX telephones (except QCC operator positions). When the microphone is disabled, users cannot use the speakerphone to carry on conversations. NOTE: The microphone cannot be disabled on analog multiline telephones or on MLX telephones used as QCC operator positions.
Page 188: Remote Call Forwarding
Optional Telephone Features Remote Call Forwarding Use this procedure to allow or disallow the Remote Call Forwarding capability, which allows users to forward calls to an outside number. If a telephone with Remote Call Forwarding has one or more personal lines assigned, that telephone can be assigned as the principal user, and calls received on that line are forwarded to outside numbers.
Page 189 Optional Telephone Features Summary: Remote Call Forwarding System manager Programmable by Mode Not required Idle Condition Form 4b, Analog Multiline Telephone Planning Form Form 4d, MLX Telephone Telephone Form 4e, MFM Adjunct — MLX Form 4f, Tip/Ring Equipment Form 5a, Direct-Line Console (DLC) – Analog Form 5b, Direct-Line Console (DLC) –...
Page 190: Optional Operator Features
Optional Operator Features The procedures in this chapter affect feature programming for both DLC and QCC operator positions. The following procedures are included: Operator Hold Timer DLC Operator Automatic Hold QCC Optional Features — Hold Return — Automatic Hold or Release —...
Page 191: Operator Hold Timer
Optional Operator Features Operator Hold Timer Use this procedure to set the length of the Operator Hold Timer for all DLCs and QCCs. If the system operator does not pick up the call within the time programmed, an abbreviated ring is a reminder that a call is being held. This option cannot be programmed for individual operator positions.
Page 192: Dlc Operator Automatic Hold
Optional Operator Features DLC Operator Automatic Hold Use this procedure to enable or disable the DLC Operator Automatic Hold feature for DLC operator positions. When this feature is enabled, it prevents accidental disconnection of calls. Summary: DLC Operator Automatic Hold System manager Programmable by Mode...
Page 193: Qcc Optional Features
Optional Operator Features QCC Optional Features NOTE: These options are available in Hybrid/PBX mode only. The following options can be provided for QCC operator positions: Hold Return Automatic Hold or Release Queue over Threshold Elevate Priority Calls-in-Queue Alert QCC Operator to Receive Call Types Call Type Queue Priority Level Message Center Operation Automatic or Manual Extended Call Completion...
Page 194: Hold Return
Optional Operator Features Hold Return Use this procedure to determine whether calls on hold are returned to the QCC queue or remain on hold on the QCC operator console after the hold timer has expired twice. After the hold timer expires the first time, the operator hears an abbreviated ring as a call-on-hold reminder.
Page 195: Automatic Hold Or Release
Optional Operator Features Automatic Hold or Release Use this procedure to specify whether a call in progress on a call button is automatically put on hold (Automatic Hold) or disconnected (Automatic Release) when the operator presses another button. This option cannot be programmed for individual QCC operator positions; the single setting applies to all QCC operator positions.
Page 196: Queue Over Threshold
OptionaI Operator Features Queue over Threshold Use this procedure to specify the maximum number of calls (threshold) in the QCC queue before system operators are notified with a tone that the threshold has been reached or exceeded. If the threshold is set to 0, operators are not notified.
Page 197: Elevate Priority
Optional Operator Features Elevate Priority Use this procedure to specify the length of time before calls waiting in the QCC queue are automatically reprioritized to a higher level. If priority is set to 0, calls are not prioritized. Summary: Elevate Priority System manager Programmable by Hybrid/PBX...
Page 198: Calls-In-Queue Alert
Optional Operator Features Calls-In-Queue Alert Use this procedure to specify whether each QCC operator is notified (with a single beep) when a new call enters the QCC queue. Summary: Calls-In-Queue Alert Programmable by System manager Hybrid/PBX Mode Not required Idle Condition Form 6a, Optional Operator Features Planning Form Disable...
Page 199: Qcc Operator To Receive Call Types
Optional Operator Features QCC Operator to Receive Call Types Use this procedure to specify which QCC operators receive the following types of calls: Dial 0 calls (internal calls to the system operator) DID calls to invalid destinations (unassigned extension numbers) Calls to the Listed Directory Number (extension for the QCC queue) Calls programmed to return to the QCC queue (returning from extending, camped-on, held calls, and operator parked calls)
Page 200 Optional Operator Features Summary: QCC Operator to Receive Call Types Programmable by System manager Hybrid/PBX Mode Not required Idle Condition Form 6a, Optional Operator Features Planning Form QCC operator receives the following calls: Factory Setting Dial 0 Unassigned DID Listed Directory Number Returning Not applicable Valid Entries...
Page 201: Call Type Queue Priority Level
Optional Operator Features Call Type Queue Priority Level Use this procedure to assign a priority value (1-7) that determines the order in which calls programmed to ring into the QCC queue are sent to QCC system operator positions. A value of 1 is the highest priority. The QCC queue priority level is assigned for the following types of calls: Dial 0 calls (internal calls to the system operator) DID calls to invalid destinations (unassigned extension numbers)
Page 202 Optional Operator Features Summary: Call Type Queue Priority Level Programmable by System manager Hybrid/PBX Mode Not required Idle Condition Form 6a, Optional Operator Features Planning Form Factory Setting 1 - 7 Valid Entries Inspect Copy Option Console Procedure Operator Queued Call Call Types Press button next to selection Drop...
Page 203: Message Center Operation
Optional Operator Features Message Center Operation Use this procedure to designate one or more QCC operator positions to operate as a Message Center. The following options are automatically set for the Message Center position: Incoming calls are not directed to this position. Returning calls are directed to this position (return from extending and operator parked calls).
Page 204: Automatic Or Manual Extended Call Completion
Optional Operator Features Automatic or Manual Extended Call Completion Use this procedure to specify one of two basic options for QCC operator positions with a DSS only: Automatic completion – allows one touch call transfer; that is, calls are transferred by touching only an extension button on the DSS. The operator does not have to press the Release button.
Page 205: Return Ring Interval
Optional Operator Features Return Ring Interval Use this procedure to specify the number of rings before an unanswered extended call is returned to the QCC queue or QCC Message Center position. This option cannot be programmed for individual QCC operator positions; the setting applies to all QCC operator positions.
Page 206: Position Busy Backup
Optional Operator Features Position Busy Backup Use this procedure to designate the calling group to provide the backup position for the QCC queue, that is, to receive incoming calls when all QCC operator positions are in a Position Busy mode. Position Busy backup is programmed for the QCC queue rather than for individual QCC operator positions.
Page 207 Optional Group-Assigned Features The procedures in this chapter describe how to program the following optional features: Call Pickup Groups Group Paging Group Coverage Member Assignments Group Coverage Delay Interval Group Calling Member Assignments Group Calling Trunk or Pool Assignments Optional Group-Calling Features Hunt Type —...
Page 208: Call Pickup Groups
Optional Group-Assigned Features Call Pickup Groups Use this procedure to assignor remove a telephone from a call pickup group, consisting of telephone users who can answer one another’s calls by pressing a button or by dialing a code. A maximum of 30 call pickup groups with a maximum of 15 telephones per group are allowed.
Page 209: Group Paging
Optional Group-Assigned Features Group Paging Use this procedure to assignor remove a telephone from a paging group, consisting of telephone users who hear common announcements over the telephone speakerphone. Only MLX telephones and analog multiline telephones with speakerphones can be members of a paging group. A maximum of six paging groups with a maximum of 10 telephones per group is allowed.
Page 210: Group Coverage Member Assignments
Optional Group-Assigned Features Group Coverage Member Assignments Use this procedure to assign or remove a telephone from a coverage group. Coverage is an arrangement in which calls from a group of senders are coverage group is a group of senders. redirected to one or more receivers.
Page 211 Optional Group-Assigned Features Summary: Group Coverage Member Assignments Programmable by System manager Mode Not required Idle Condition Form 6d, Group Coverage Planning Form Not applicable Factory Setting Extension numbers Valid Entries Inspect Copy Option More Dial Console Procedure Extensions Group Cover group no.
Page 212: Group Coverage Delay Interval
Optional Group-Assigned Features Group Coverage Delay Interval Use this procedure to specify the number of rings before a call is sent to Group Coverage receivers. Summary: Group Coverage Delay Interval System manager, Integrated Administration Programmable by Mode Not required Idle Condition Form 6d, Group Coverage Planning Form 3 rings...
Page 213: Group Calling Member Assignments
Optional Group-Assigned Features Group Calling Member Assignments Use this procedure to assign or remove a telephone from a calling group. A calling group is used to direct calls to a group of people who all handle the same type of call. A single extension number is assigned to the group and is used by both inside and outside callers to reach the group.
Page 214 Optional Group-Assigned Features Summary Group Calling Member Assignments System manager Programmable by Mode Not required Idle Condition Form 6d, Group Coverage Planning Form Not applicable Factory Setting Extension numbers Valid Entries Inspect Copy Option More Console Procedure Extensions Grp Calling Members Dial calling group ext.
Page 215: Group Calling Trunk Or Pool Assignments
Optional Group-Assigned Features Group Calling Trunk or Pool Assignments Use this procedure to assignor remove trunks or pools (Hybrid/PBX only) that ring directly into a calling group. Incoming calls on each trunk or pool can be directed to only one calling group.
Page 216: Optional Group-Calling Features
Optional Group-Assigned Features Optional Group-Calling Features The following options are available for calling groups: Hunt Type Group Calling Delay Announcement Group Coverage Receiver Group Calling Overflow and Threshold Group Calling Message Waiting Indicator Group Calling Calls-in-Queue Alarm Threshold Group Calling External Alert for Calls-in-Queue Alarms Group Type 13-10 Optional Group-Calling Features...
Page 217: Hunt Type
Optional Group-Assigned Features Hunt Type Use this procedure to assign one of the following hunt-type patterns to caIling groups: Circular hunting pattern-The system distributes calls to group members by hunting in a circular pattern for the first available telephone after the one that received the last call to the group. Linear hunting pattern-The system searches for an available group member in the order in which telephones were assigned to the calling group.
Page 218: Group Calling Delay Announcement
Optional Groung-Assigned Features Group Calling Delay Announcement Use this procedure to designate the announcement device used to play messages to callers while they are waiting in the queue. Only one announcement device can be designated for each calling group; however, more than one calling group can use the same announcement device.
Page 219: Group Coverage Receiver
Optional Group-Assigned Features Group Coverage Receiver Use this procedure to assign or remove a calling group as receiver for a coverage group. Calling group member assignments must be made before you assign the group as a receiver for a coverage group. NOTE: Integrated Administration uses calling group 30 as the default group to cover AUDIX Voice Power.
Page 220: Group Calling Overflow And Threshold
Optional Group-Assigned Features Group Calling Overflow and Threshold Use this procedure to designate another calling group or the QCC queue (Hybrid/PBX only) to receive calls when the number of calls waiting in the queue for a calling group is equal to or greater than the programmed threshold.
Page 221 Optional Group-Assigned Features Summary: Group Calling Oveflow and Threshold System manager Programmable by Mode Not required Idle Condition Form 6e, Group Calling Planning Form Overflow coverage - none; threshold - 1 call Factory Setting Backup extension number; 1 - 99 calls Valid Entries Inspect Copy Option...
Page 222: Group Calling Message Waiting Indicator
Optional Group-Assigned Features Group Calling Message Waiting Indicator Use this procedure to designate a telephone to receive calling group message-waiting indications (MWI). Only one telephone can be designated as a message-waiting receiver for each calling group; however, more than one calling group can use the same message-waiting receiver.
Page 223: Group Calling Calls-In-Queue Alarm Threshold
Optional Group-Assigned Features Group Calling Calls-In-Queue Alarm Threshold Use this procedure to specify the number of unanswered calls waiting in the calling group queue before group members are notified with either an external alert or a light on the telephone. Group members are notified when the number of calls waiting in the queue is equal to or greater than the programmed threshold.
Page 224: Group Calling External Alert For Calls-In-Queue Alarms
Optional Group-Assigned Features Group Calling External Alert for Calls-In-Queue Alarms Use this procedure to designate the external alert device used to notify calling group members when the number of calls in the queue reaches the programmed threshold. Only one external alert device can be designated for each calling group. Since the external alert signal is continuous, it is recommended that only lamp-type external alert devices be designated for use for the CalIs-in-Queue alarm.
Page 225: Group Type
Optional Group-Assigned Features Group Type Use this procedure to determine whether or not the system automatically logs in members of a calling group after a power failure. This setting also determines the type of voice messaging interface when the calling group is used to connect voice messaging or automated attendant applications.
Page 226 Optional Group-Assigned Features Summary: Group Type System manager Programmable by Mode Not required Idle Condition Form 6e, Group Calling Planning Form Automatic Log Out Factory Setting Automatic log in, automatic log out, integrated VMl, Valid Entries generic VMI Inspect Copy Option More More Extensions...
Page 227: System Features
System Features The procedures in this chapter consist of instructions for programming optional system features that affect all or most system users. The following procedures are included: Transfer Return Time One-Touch Transfer/Hold Transfer Audible Type of Transfer Camp-On Return Time Call Park Return Time Delay Ring Interval Automatic Callback Interval...
Page 228 System Features Inside Dial Tone Reminder Service Cancel Redirect Outside Calls to Unassigned Extension Numbers Host System Dial Codes for Behind Switch Mode Recall Timer Allowed Lists Assign Allowed Lists to Telephones Disallowed Lists Assign Disallowed Lists to Telephones Remote Access Trunk Assignment Remote Access Automatic Callback Remote Access without Barrier Codes Remote Access Barrier Codes...
Page 229: Transfer Return Time
System Features Transfer Return Time Use this procedure to specify the number of rings before a call transferred to another inside telephone is returned to the originator. A setting of 0 means that transferred calls are never returned to the originator. The transfer return time should not be set to 0 in a system with single-line telephones.
Page 230: One-Touch Transfer/One-Touch Hold
System Features One-Touch Transfer/One-Touch Hold Use this procedure to assign the One-Touch Transferor One-Touch Hold feature. One-Touch Transfer allows users to initiate transfers to another person by pressing an Auto Dial or DSS button for that person. The One-Touch Transfer feature is not available on single-line telephones. If the One-Touch Transfer feature is assigned, you must also specify whether the transfer completion is manual (the user has to press another button to complete the transfer) or automatic (the transfer is completed automatically).
Page 231 System Features Summary: One-Touch Transfer/Hold System manager Programmable by A l l Mode Not required Idle Condition Form 6f, System Features Planning Form One-Touch Transfer, automatic completion (One- Factory Setting Touch Hold is the factory setting in Behind Switch mode) Transfer, Hold Valid Entries Inspect...
Page 232: Transfer Audible
System Features Transfer Audible Use this procedure to specify whether an outside caller hears ringing (also called ringback) or Music-on-Hold while being transferred. Inside calls hear ringback. NOTE: If you use equipment that rebroadcasts music or other copyrighted materials, you may be required to obtain a copyright license from and pay license fees to a third party (such as the American Society of Composers, Artists, and Producers or Broadcast Music Incorporated).
Page 233: Type Of Transfer
System Features Type of Transfer Use this procedure to specify whether the system automatically selects an Intercom or System Access Ring or Voice button when the Transfer button or an Auto Dial or DSS button (for One-Touch Transfer) is pressed. Summary Type of Transfer Programmable by System manager...
Page 234: Camp-On Return Time
System Features Camp-On Return Time Use this procedure to specify the number of seconds before a camped-on call (a call transferred to a busy telephone with the Camp-On feature) is returned to the originator. Summary Camp-On Return Time: System manager Programmable by Mode Not required...
Page 235: Call Park Return Time
System Features Call Park Return Time Use this procedure to specify the number of seconds before a call put on hold with the Park feature is returned to the originator. Summary: Call Park Return Time System manager Programmable by Mode Not required Idle Condition Form 6f, System Features...
Page 236: Delay Ring Interval
System Features Delay Ring Interval Use this procedure to specify the number of rings for the Delay Ring Interval, which applies when a Primary, Secondary, or Group Cover button is set to delay ring. Summary: Delay Ring Interval System manager Programmable by Mode Not required...
Page 237: Automatic Callback Interval
System Features Automatic Callback Interval Use this procedure to specify the number of rings at the originator’s telephone before the system cancels a Callback request. Summary: Automatic Callback Interval System manager Programmable by Mode Not required Idle Condition Form 6f, System Features Planning Form 3 rings Factory Setting...
Page 238: Extension Status
System Features Extension Status Use this procedure to specify whether the Extension Status feature is used in Hotel or Group CaIling/Call Management System (CMS) mode. The calling mode selected affects the meaning of the LEDs and use of Auto Dial or DSS buttons when the DLC operator position is in the Extension Status mode.
Page 239: Smdr Language
System Features SMDR Language Release 1.1 and 2.0 Only Use this procedure to change the language of the SMDR reports. The default language is the same as the system language. See “System Language.” Summary SMDR Language Programmable by System manager Mode Not required Idle Condition...
Page 240: Smdr Call Report Format
System Features SMDR Call Report Format Use this procedure to specify whether SMDR call reports are printed in basic format or ISDN format. In ISDN format, automatic number identification service appears in the calling number field instead of “IN,” as in the basic report format.
Page 241: Smdr Call Length
System Features SMDR Call Length Use this procedure to set the minimum length of time before a call is recorded on SMDR call reports. Summary: SMDR Call Length System manager Programmable by Mode Not required Idle Condition Form 6f, System Features Planning Form 40 seconds Factory Setting...
Page 242: Smdr Calls Recorded On Call Report
System Features SMDR Calls Recorded on Call Report Use this procedure to specify whether SMDR information is to be recorded for both incoming and outgoing calls, or only for outgoing calls. NOTE: The New Page option merely inserts a page break in the report. Summary: SMDR Calls Recorded on Call Report System manager...
Page 243: Inside Dial Tone
System Features Inside Dial Tone Use this procedure to set the system dial tone to be either different from or the same as the outside line/trunk dial tone. NOTE: The system dial tone must be the same as the outside dial tone when the internal dial tone is not recognized by software applications or modems.
Page 244: Reminder Service Cancel
System Features Reminder Service Cancel Use this procedure to set the time of day when all programmed Reminder Service calls are automatically canceled. Enter the time in 4-digit, 24-hour format, using leading zeros as necessary. To deactivate Reminder Service Cancel, erase the currently programmed time and do not enter a new time.
Page 245: Redirect Outside Calls To Unassigned Extension Numbers
System Features Redirect Outside Calls to Unassigned Extension Numbers Use this procedure to specify the extension number to receive redirected calls made to unassigned numbers by Remote Access users, by users on DID trunks (Hybrid/PBX only), or by users on dial-in tie trunks. Calls can be redirected to the following: the QCC queue (Hybrid/PBX only) another extension number...
Page 246: Extension Numbers
System Features Summary: Redirect Outside Calls to Unassigned Extension Numbers System manager Programmable by Mode Not required Idle Condition Form 6f, System Features Planning Form Extension number of primary operator Factory Setting QCC queue extension number, other extension Valid Entries number Inspect Copy Option...
Page 247: Host System Dial Codes For Behind Switch Mode
System Features Host System Dial Codes for Behind Switch Mode Use this procedure to assign the host system dial codes for Transfer, Conference, and Drop. NOTE: This procedure applies in Behind Switch mode only. When multiline telephone users press the Transfer, Conference, and Drop buttons, a signal is sent to the host system.
Page 248: Recall Timer
System Features Recall Timer Use this procedure to designate the length of the timed flash that is sent when Recall is used to disconnect a call and get a new dial tone without hanging up. The interval of the timed flash and how Recall works depend on the type of telephone and system operating mode.
Page 249: Allowed Lists
System Features Allowed Lists Use this procedure to establish Allowed Lists, consisting of telephone numbers that can be dialed from specified telephones, regardless of calling restrictions assigned to the telephones. A maximum of eight lists, numbered 0 through 7, with a maximum of 10 numbers each, numbered 0 through 9, is allowed.
Page 250: Assign Allowed Lists To Telephones
System Features Assign Allowed Lists to Telephones Use this procedure to assign access to established Allowed Lists to individual telephones. More than one Allowed List can be assigned to a telephone. If you do not enter a list number, list 0 is assigned. Summary: Assign Allowed Lists to Telephones System manager Programmable by...
Page 251: Disallowed Lists
System Features Disallowed Lists Use this procedure to establish Disallowed Lists, consisting of telephone numbers that cannot be dialed from specified telephones (including unrestricted telephones). A maximum of eight lists, numbered 0 through 7, with 10 entries each, numbered 0 through 9, is allowed. Each number can have a maximum of 11 digits, including a wildcard.
Page 252: Assign Disallowed Lists To Telephones
System Features Assign Disallowed Lists to Telephones Use this procedure to assign established Disallowed Lists to individual telephones. Each restricted telephone can be assigned to more than one list. Summary: Assign Disallowed Lists to Telephones Programmable by System manager Mode Idle Condition Not required Form 6h, Disallowed Lists...
Page 253: Remote Access Features
System Features Remote Access Features The following Remote Access features are available: Trunk Assignment Remote Access Remote Access Automatic Callback Remote Access without Barrier Codes Remote Access Barrier Codes with Barrier Codes Remote Access Security of Your System—Preventing Toll Fraud As a customer of a new telephone system, you should be aware that there exists an increasing problem of telephone toll fraud.
Page 254 System Features use a computer to dial an access code and then publish the information to other hackers. Enormous charges can be run up quickly. It is the customer’s responsibility to take the appropriate steps to properly implement the features, evaluate and administer the various restriction levels, protect access codes, and distribute access codes only to individuals who have been fully advised of the sensitive nature of the access information.
Page 255: Remote Access Trunk Assignment
System Features Remote Access Trunk Assignment Use this procedure to assign or remove the trunks used for Remote Access. In addition, you can use this procedure to specify whether the Remote Access feature is dedicated (always used for Remote Access) or shared (used for Remote Access only when Night Service is activated).
Page 256: Remote Access Automatic Callback
System Features Remote Access Automatic Callback Use this procedure to allow Remote Access users to use the Automatic Callback feature to request busy lines/trunks or pools or to prevent use of the Automatic Callback feature. NOTE: This feature applies in Hybrid/PBX mode only. Summary: Remote Access Automatic Callback System manager Programmable by...
Page 257: Remote Access Without Barrier Codes
System Features Remote Access without Barrier Codes Use this procedure to change the class of restriction for one of the following: all non-tie lines/trunks all tie trunks and DID trunks with Remote Access the DID remote access code NOTE: If barrier code requirements have been established for Remote Access users, do not use this procedure;...
Page 258 System Features Class of restriction settings are assigned either to all non-tie trunks or to all tie trunks and DID trunks. They cannot be assigned to each trunk on an individual basis. Summary: Remote Access without Barrier Codes System manager Programmable by Mode Not required...
Page 259 System Features PC Procedure To change Call Restrictions: [F4] [F8] [F2] / [F3] [F2] Select restriction [F10] [F5] [F5] [F5] [F5] To change ARS FRL: [F4] [F8] [F2] / [F3] [F3] [Alt] + [ P ] Type FRL value [F10] [F5] [F5] [F5]...
Page 260: Remote Access Barrier Codes
System Features Remote Access Barrier Codes Use this procedure to establish or remove the requirement for barrier codes as well as to establish or remove the barrier codes themselves. Barrier codes are security passwords that restrict people from making unauthorized Remote Access calls on non-tie lines/trunks and tie trunks.
Page 261: Remote Access With Barrier Codes
System Features Remote Access with Barrier Codes Use this procedure to change the class of restriction for individual Remote Access barrier codes. The class of restriction assigned to each barrier code allows or denies the use of the following system features: NOTE: If barrier code requirements have not been established or have been removed for Remote Access users, do not use this procedure;...
Page 262 System Features Summary: Remote Access with Barrier Codes System manager Programmable by Mode Not required Idle Condition Form 3a, Incoming Trunks – Remote Access Planning Form Call restriction: Barrier Code – outward restricted; all Factory Setting other barrier codes – unrestricted. ARS restriction level –...
Page 263: Automatic Route Selection
Automatic Route Selection The following features can be programmed for Automatic Route Selection (ARS): 1 + 7 Digit Dialing Requirements ARS Tables Start and Stop Times for Subpatterns Pool Routing Facility Restriction Level (FRL) Digit Absorption Other Digits N11 Special Numbers Tables Dial 0 Table Voice and/or Data Routing NOTE:...
Page 264: Digit Dialing Requirements
Automatic Route Selection 1 + 7 Digit Dialing Requirements Use this procedure for calls placed within the same area code as the system. The procedure allows you to specify whether or not the local telephone company requires dialing 1 plus a 7-digit number. Two settings are available: within area code –...
Page 265: Ars Tables
Automatic Route Selection ARS Tables Use this procedure for the following tasks: to specify type of table (6-digit, area code, exchange, or 1 + 7) to add or change area codes to be included in each table to add or change exchanges to be included in each table A maximum of 16 tables can be established, numbered 1 through 16.
Page 266 Automatic Route Selection Summary: ARS Tables System manager Programmable by Hybrid/PBX Mode Not required Idle Condition Form 9b, Automatic Route Selection Tables Planning Form Not applicable Factory Setting Not applicable Valid Entries Y e s Inspect Copy Option Dial table no. Tables ARS Input Console Procedure...
Page 267: Start And Stop Times For Subpatterns
Automatic Route Selection Start and Stop Times for Subpatterns Use this procedure to specify the time of day when calls are routed using Subpattern B routing information. Subpatterns are used to provide two different routing patterns according to the time of day. This allows you to take advantage of lower rates that may apply to some or all lines or to change restrictions on some facilities during off hours.
Page 268: Pool Routing
Automatic Route Selection Pool Routing Use this procedure to identify the trunk pools on which to route calls to area codes and/or exchanges included in ARS tables. A maximum of 6 routes (numbered 1 through 6) can be specified for each subpattern.
Page 269: Facility Restriction Level
Automatic Route Selection Facility Restriction Level Use this procedure to assign a Facility Restriction Level (FRL) to each route. The FRL ranges from 0 (least restrictive) through 6 (most restrictive) and is used to restrict user access to the route. The FRL assigned to telephones and Remote Access users is opposite from the FRL assigned to routes, where 0 is the most and 6 is the least restrictive.
Page 270: Digit Absorption
Automatic Route Selection Digit Absorption Use this procedure to specify how many of the digits dialed (0 through 11) by the caller should be absorbed by the system (not sent to the telephone company’s central office) when a call is made on an identified route. NOTE: Pool routes must be programmed before you assign digit absorption.
Page 271: Other Digits
Automatic Route Selection Other Digits Use this procedure to specify extra digits that must be added by the system to the beginning of the number dialed by the caller when calls are placed on an identified route. NOTE: Pool routes must be programmed before you assign other digits. A maximum of 20 digits can be added, in any combination of the digits 0 through 9.
Page 272: N11 Special Numbers Tables
Automatic Route Selection N11 Special Numbers Tables Use this procedure to specify Facility Restriction Level (FRL) and/or digits that must be added when emergency numbers in the N11 Special Numbers table are dialed (for example, 411, 811, or 911). Subpattern B, absorb, and pool routing cannot be programmed for the special numbers tables.
Page 273 Automatic Route Selection To change FRL: PC Procedure [F8] [F6] [PgUp] [F4] [F1] [Alt] + [P] Type FRL value [F10] [F5] [F5] [F5] To program other digits: [F8] [F6] [PgUp] [F4] [F2] [Alt] + [P] Type digits [F10] [F5] [F5] [F5] 15-11 N11 Special Numbers Tables...
Page 274: Dial 0 Table
Automatic Route Selection Dial 0 Table Use this procedure to specify pool routing, Facility Restriction Level (FRL), and Other Digits for the dial 0 table. Only one route can be specified; the Subpattern B route cannot be specified for this table. Digit absorption cannot be specified. Summary: Dial 0 Table System manager Programmable by...
Page 275: Voice And/Or Data Routing
Automatic Route Selection Voice and/or Data Routing Use this procedure for routing for voice, data, or voice and data. The voice/data specification is mainly used in conjunction with PRI. See “PRI Facilities.” Voice/data routes can be associated with Subpattern A or Subpattern B.
Page 276: Night Service
Night Service The procedures in this chapter tell you how to program the following optional Night Service features: Night Service with Group Assignment Night Service with Outward Restriction Night Service with Time Set 16-1 Night Service...
Page 277: Night Service With Group Assignment
Night Service Night Service with Group Assignment Use this procedure to assign all extensions and calling groups to a Night Service group for after-hours coverage. A maximum of eight Night Service groups can be assigned (no more than one for each operator position assigned). Any number of telephones can be assigned to a Night Service group, and a telephone can belong to more than one group.
Page 278 Night Service To assign a calling group to a Night Service group: PC Procedure [F10] [F1] [F2] Type ext. no. of Night Service attendant [F10] Type calling group no. [F10] [F5] [F5] To assign an extension to a Night Service group: [F10] [F1] [F1]...
Page 279: Night Service With Outward Restriction
Night Service Night Service with Outward Restriction Use this procedure to prevent unauthorized after-hours use of telephones. This feature requires the user, in a non-emergency situation, to enter a password to make a call when Night Service is activated. It also requires an operator to enter a password in order to activate Night Service manually.
Page 280 Night Service Summary: Night Service with Outward Restriction System manager Programmable by Mode Not required Idle Condition Form 7b, Night Service – Outward Restrictions Planning Form No password Factory Setting Any 4-digit combination of the digits 0 - 9 Valid Entries Yes (exclusion list) Inspect Copy Option...
Page 281: Night Service With Time Set
Night Service Night Service with Time Set Use this procedure to specify the time of day and the days of the week when Night Service is to be activated and deactivated. Operators can override the timer and turn Night Service on and off manually. This feature can be deactivated when out-of-the ordinary situations occur (for example, a mid-week holiday).
Page 282 Night Service Summary: Night Service with Time Set Programmable by System manager Mode Not required Idle Condition Planning Form Form 7c, Night Service – Time Set Factory Setting Not applicable Valid Entries 0 - 6 (day); 0000 - 2359 (time) Inspect Copy Option To add or change start/stop time:...
Page 283: Labeling
Labeling The procedures in this chapter tell you how to add or change labels for the following: Extension Directory Lines or Trunks Posted Message Group Calling System Speed Dial Directory These procedures can be accomplished with Integrated Administration. If you are programming on the system programming console: Use the buttons next to the display and line/feature buttons to specify alphanumeric characters and punctuation for labels.
Page 284: Extension Directory
Labeling Extension Directory Use this procedure to establish alphanumeric system labels used by display set users to identify the person calling or leaving a message. This procedure is also used to program the Extension Directory feature for MLX telephones. A label can have a maximum of seven characters. Summary: Extension Directory Programmable by System manager, Integrated Administration...
Page 285: Label Trunks
Labeling Label Trunks labels used by display Use this procedure to establish alphanumeric system set users to identify the line or trunk being used. Summary: Label Trunks Programmable by System manager, Integrated Administration Mode Not required Idle Condition Form 2c, System Numbering- Trunk Jacks Planning Form Factory Setting Not applicable...
Page 286: Posted Message
Labeling Posted Message Use this procedure to add or change existing posted messages that let callers with display telephones know why the person they called does not answer. Each posted message can have a maximum of 16 characters. Messages 2 through 10 can be changed through programming.
Page 287: Group Calling
Labeling Group Calling Use this procedure to establish alphanumeric system labels for display telephone users to identify calling groups. A label can have a maximum of seven characters. Summary: Group Calling Programmable by System manager, Integrated Administration Mode Idle Condition Not required Form 6e, Group Calling Planning Form...
Page 288: System Speed Dial Directory
Labeling System Speed Dial Directory Use this procedure to establish System Speed Dial numbers for all system users. This procedure is also used to enter the alphanumeric labels shown on display telephones (for the system directory feature of the MLX telephone). A total of 130 numbers (System Speed Dial plus System Directory) can be entered with a maximum of 11 characters per label.
Page 289: Print Reports
Print Reports Use the procedures in this chapter to change the language for system reports and to print reports. 18-1 Print Reports...
Page 290: Report Language
Print Reports Report Language Release 1.1 and 2.0 Only Use this procedure to change the language of system reports. Unless you change the report language, reports are printed in the language chosen as the system language. Summary: Changing the Report Language Mode Not required Idle Condition...
Page 291: Printing System Reports
Print Reports Printing System Reports The communications system can be used to print a variety of reports. You can print individual reports or use the All option to print the entire set of available reports, including all report sections and options. Appendix E contains samples of print reports.
Page 292 Print Reports — Remote Access General Options Non-TIE Restrictions TIE Restrictions Barrier Code Restrictions — Operator Information Position General Options DSS Options QCC Operators Operator Information Allowed Lists — Allowed Lists Assigned to Extensions — — Disallowed Lists — Disallowed Lists Assigned to Extensions —...
Page 293 Print Reports If you are printing from the console, your printer must be connected to SPM, you have the SMDR port. If you are programming on a PC with the following choices: — print reports on the SMDR printer (if available) —...
Page 294 Print Reports Summary: Printing Reports Programmable by System manager Mode Not required Idle Condition Not applicable Planning Form Not applicable Factory Setting Any saved report Valid Entries Inspect Copy Option To print trunk information: Console Procedure More Select Trunk Info Select Print trunk type...
Page 295: Data Features
Data Features The following procedure is provided in this section: Analog Mutliline Telephones with Simultaneous Voice and Data The other procedures for programming data features can be found in earlier chapters of this book. Refer to the following table for specific information. Table 19-1.
Page 296 Data Features Table 19-1. – Continued Chapter Procedure 11: “Optional Telephone Forced Account Code Features” Entry System Programming, Ringing Options Chapter 4, “Centralized Telephone Programming” 13: “Optional Group- Assign Data Hunt Group Assigned Features” in Members section “Group Calling Member Assignments” 13: “Optional Group- Assign Data Hunt Group Assigned Features”...
Page 297 Data Features Analog Multiline Telephones with Simultaneous Voice/Data Use this procedure to dedicate a voice/data pair to provide the Simultaneous Voice and Data feature to an analog multiline telephone. The extension number associated with the first (odd-numbered) station jack in the pair is the telephone’s extension number.
Page 298 Data Features Summary: Analog Multiline Telephones with Simultaneous Voice/Data System manager Programmable by Mode System idle Idle Condition Form 2a, System Numbering— Station Jacks Planning Form Form 4b, Analog Multiline Telephone Form 5a, Direct-Line Console (DLC)—Analog Data Station Data Form 2a, Analog Not applicable Factory Setting analog sets...
Page 299: Integrated Administration
Integrated Administration Capabilities The Integrated Administration capability of Integrated Solution Ill (IS-III) simplifies the programming of common information for the communications system (the “switch” ), AUDIX Voice Power™ , and, if it is also installed, AT&T FAX Attendant System™. Since the AUDIX Voice Power and FAX Attendant applications use some of the same information programmed on the switch, Integrated Administration lets the installer or system manager make changes or additions to this information just once, instead of on both sides of the...
Page 300: Common Information
Integrated Administration Common Information The switch and the applications share the following information: System numbering of extensions, trunks, and pools System labeling — the user or other name associated with each extension, trunk, and pool Coverage Group that sends its calls to the applications Calling Group set up for each service of the applications Reliable Disconnect setting for loop-start trunks Delay Ring and Coverage Delay Interval settings...
Page 301: Programmable Options
Integrated Administration Programmable Options Once you have completed these system programming tasks, you can program the following information through Integrated Administration. Table 20-1. Programming through Integrated Administration Option Factory Setting Range Automated Attendant Calling Group 7926 Call Answer Calling Group 7924 FAX Response Calling Group 7927...
Page 302 Integrated Administration Table 20-2 Database Reconciliation Rules Extension appears in . . . A c t i o n Switch Application Database None. Extension is added to database. Can be added as AUDIX Voice Power or AUDIX Voice Power/FAX Attendant subscriber through Extension Directory screen.
Page 303: A Menu Hierarchy
Menu Hierarchy The system programming menu hierarchy details the sequence of menu screens that appear when you select the system programming options. The choice of an option on the first menu screen leads to either a second menu screen or a data-entry screen. A secondary menu screen may lead to still another menu screen, and soon up to six screens, as shown in the following pages.
Page 304: System Programming
Menu Hierarchy System Programming Lines Trunks Extensions Options System SysRenumber Operator Lines Trunks† Transfer Default Numbering Positions Restart LS/GS/DS1 - ACCUNET TT/LS Disc Line Copy Return Time 2 Digit Direct Line S P r o g P o r t S D S OutMode Single...
Page 305: B Led Displays
LED Displays Console LED Status Tables B-1 and B-2 indicate LED status on the MLX-20L console. LED status is indicated on the LEDs next to the 20 buttons below the display area on the system programming console. LED status is simulated on the computer screen when you use SPM.
Page 306 LED Displays Table B-1. Line or Trunk Feature Status LED Status System Red LED Green LED Program- ming Menu FLASHING FLASHING O p t i o n Option Tie Lines LinesTrunks Incoming Inmode Incoming tie line tie line is touch- is rotary dial†...
Page 307 LED Displays Table B-1. - Continued LED Status System Green LED Red LED Programm- ming Menu Option FLASHING FLASHING Option Toll Type Must dial 1+ 1 + dialing LinesTrunks area code† is not needed LinesTrunks HoldDisconct Long - Short- 450 ms† 50 ms LinesTrunks Remote Frwd Line/trunk Line/trunk...
Page 308 LED Displays Table B-2. Telephone Feature Status for DSS Console Only System Red LED Status Program- ming Menu FLASHING Option Option Position Call Types — Position Other Dial 0, LDN receives call can receive Unassigned type call type DID, Grp Coverage Toll Extensions...
Page 309 LED Displays Table B-2. - Continued System Red LED Status Program- ming Menu Option FLASHING Option Extensions Group Calling Telephone Members Telephone is not assigned assigned to group to group† Telephone Telephone Extensions microphone Disable microphone is disabled is enabled Telephone Telephone Extensions...
Page 310: Telephone Programming
General Feature Use and Telephone Programming This appendix contains information on the general use of features for the MLX, analog multiline, and single-line telephones. It covers telephone and operator features and the acceptable programming codes for each. It also describes how to program these features on MLX and analog multiline telephones.
Page 311: General Feature Use Information
General Feature Use and Telephone Programming General Feature Use Information The following provides general instructions for feature use on MLX, analog multiline, and single-line telephones. Features can be used in the following ways: by pressing a dedicated feature button by pressing a programmed button by dialing a feature code by selecting the feature from the display (MLX display telephones only) Dedicated Feature Buttons...
Page 312 General Feature Use and Telephone Programming Barge-In Coverage — Group Coverage — Primary Coverage — Secondary Coverage — Coverage Off Do Not Disturb Extension Status—Agent Login/Logout Feature Button (analog multiline telephones only) Headset/Handset Mute Headset Status Headset Hang Up Notify Posted Message (available from display on MLX display telephones) Saved Number Dial Signaling...
Page 313: Feature Table
General Feature Use and Telephone Programming NOTE: Queued Call Console (QCC) system operators cannot use feature codes. The following features can be used only by dialing feature codes: Call Pickup Forward/Follow Me—Cancel One Forward/Follow Me—Cancel All Message Cancel Personal Speed Dial System Speed Dial NOTE: Pressing the Conference, Transfer, Speaker, or Feature button while...
Page 314 General Feature Use and Telephone Programming Table C-1. Telephone and Operator Features Analog Prog. Display Single- Multi- MLX- MLX- MLX- MLX- Label line Feature Code Line Account Code Account Code Entry Alarm† Alarm Auto Answer AutoAns All Auto Answer AutoAnsIcom Intercom Auto Dial Auto Dial...
Page 315 General Feature Use and Telephone Programming Table C-1. — Continued Analog MLX- MLX- MLX- MLX- Multi- Single- Display P r o g . Line line Label Code Feature Directory System Directory (system programming) Extension Directory (display only) Personal Directory (display only) DoNotDistrb Do Not Disturb Drop...
Page 316 General Feature Use and Telephone Programming Table C-1. — Continued Analog MLX- M u l t i - M L X - MLX- MLX- Single- Display Ping. l i n e Line Label Code Feature Group Page 22 + paging Group Page Auto group ext.
Page 317 General Feature Use and Telephone Programming Table C-1. — Continued Analog Prog. Display Single- Multi- MLX- MLX- MLX- MLX- Feature Code Label Line line Pickup Pickup General use General 9 + ext. no. Specific extension Extension Specific line 9 + line no. Line Group Group...
Page 318 General Feature Use and Telephone Programming Table C-1. — Continued Analog Single- Multi- MLX- MLX- MLX- MLX- Prog. Display line Label Line 1 0 D Feature Code System Access buttons Assign buttons‡ System Access SysAccess Originate Only SysAcc-00 Shared System Access 17 + primary ShareSysAcc ext.
Page 319: Programming Methods
General Feature Use and Telephone Programming Programming Methods Telephones can be programmed by dialing programming codes or, on MLX display phones, selecting features from the display. An analog multiline telephone cannot be programmed by selecting features from the display. To program a telephone, first enter programming mode: On analog multiline telephones, slide the Test/Program (T/P) switch on the side of the telephone to P, or lift the handset, or press Speakerphone and dial #00.
Page 320 General Feature Use and Telephone Programming Table C-2. Programming Analog Multiline Telephones Action Step Remove the clear label cover from the Label the button. telephone by the inserting the end of a Note: Skip this step if the feature will not be programmed paper clip in the notch at the top of the cover.
Page 321 General Feature Use and Telephone Programming Table C-3. Programming MLX-10 Telephones Action Step Remove the clear label cover from the Label the button. telephone by pulling up on the tab that Note: Skip this step if the extends from the top of the cover. feature will not be programmed onto a button.
Page 322 General Feature Use and Telephone Programming Table C-4. Programming MLX Display Telephones Using the Display Action Step Label the button to be Remove the clear label cover from the programmed. telephone by pulling upon the tab that Note: Skip this step if the extends from the top of the cover.
Page 323 General Feature Use and Telephone Programming Table C-4. — Continued Action Step Select List Feature from the continue programming: display. The screen lists feature names in alphabetical order. Select the feature. Press the button next to or below the If the feature name is on the name of the feature to be programmed.
Page 324 General Feature Use and Telephone Programming Table C-4. — Continued Action Step End programming. To return to the Home screen: Press Home or lift and replace the handset. To return to the Menu screen: Press Menu. NOTE: MLX display telephones can also be programmed using the method described for MLX-10 telephones.
Page 325: D Button Diagrams
Button Diagrams This appendix contains the button diagrams for Hybrid/PBX systems as well as button diagrams for Key and Behind Switch systems. D - 1 Button Diagrams...
Page 326 Button Diagrams SA Orig. Only Ring Ring Figure D-1. MLX Telephone Button Diagram (Hybrid/PBX Mode) Button Diagrams...
Page 327 Button Diagrams BUTTON 22 BUTTON 10 BUTTON 5 BUTTON Orig Only V o i c e R i n g Figure D-2. Analog Multiline Telephone Button Diagram (Hybrid/PBX Mode) D - 3 Button Diagrams...
Page 328 Button Diagrams Icom Voice Icom Ring Key Mode: Behind Switch Mode: Up to 8 personal line One prime line button buttons are assigned is assigned to button 3. beginning at button 3. Figure D-3. MLX Telephone Button Diagram (Key and Behind Switch Mode) Button Diagrams...
Page 329 Button Diagrams 34 BUTTON 22 BUTTON 10 BUTTON 5 BUTTON Icom Voice Icom Ring Behind Switch Mode: Key Mode: One prime line button Up to 8 Personal line is assigned to button 3. buttons are assigned beginning at button 3. Figure D-4.
Page 330: E Sample Reports
Sample Reports generated by the This appendix includes samples of the print reports reports and the pages in communications system. Table E-1 lists the system this appendix where samples can be found. Table E-1. Report Contents See... For... System Information Report Dial Plan Report E-11 Label Information Report...
Page 331 Sample Reports Table E-1. - Continued See... For... E-26 Automatic Route Selection Report E-28 Extension Directory Report E-29 System Directory Report E-30 Group Paging Report E-31 Extension Information Report E-33 Group Coverage Information Report E-34 Direct Group Calling Information Report E-35 Night Service Information Report E-36...
Page 332 Sample Reports Table E-2. System Reports Description Menu Option Report Name Prints each of the reports available on the Print menu, from SysSet-up to Error Log. Note: When All is selected, the four Trunk Information reports automatically print. See Trunk Info. System-wide information such as return System Information SysSet-up...
Page 333 Sample Reports Table E-2 - Continued Description Menu Option Report Name PRI trunks/lines assigned to B-channel PRI Information PRI Info groups. Remote access dial code, class of Remote Access (DISA) Rmote restriction, barrier code information. Information Access For each system operator position; the Operator Information Oper Info logical ID, extension number, Iabel, type...
Page 334 Sample Reports Table E-2, - Continued Description Menu Option Report Name assigned to non-tie-trunk users. Automatic Route Access code; table types with area codes and exchanges; routes for subpatterns A Selection and B, FRL, absorb digit, delete digit, Dial 0, and N11 tables. Extension Directory Slot/port addresses, extensions, labels and Ext Direct...
Page 335 Sample Reports Table E-2. - Continued Description Menu Option Report Name Group calling options (hunt, type, message Direct Group Calling Grp Calling waiting, station, etc.), the extension number Information for each telephone assigned to the group, and the lines or trunks assigned to the group.
Page 336: System Information Report
Sample Reports System Reports System Information Report Print Menu Option: Sys Set-up SYSTEM INFORMATION Current Date: 01/04/00 Current Time: 00:21:15 Mode AutoMaintBusy AutoBusyTie System : Hybrid/PBX Disable Disable SystemLang SMDR Printer Language: English English English Direct Line Operators Queued Call Operators SysProg Port Password craft...
Page 337: Sample Reports
Sample Reports System Information Report - Continued Format CallReport Min. CallTime SMDR: Basic In/Out 40 sec Inside Intercom Dial Tone Reminder Service Cancel Conference Transfer Drop Behind Switch Code 450 msec Recall Timer Delay Rotary Line Cut Through Unassigned Extension 008 MLX slot # 1: slot # 2:...
Page 338: Dial Plan Report
Sample Reports Dial Plan Report Print Menu Option: Dial Plan Pools; Telephone Paging Zones; Direct Group Sections: Calling Group; Lines/Trunks; Stations DIAL PLAN FOR POOLS POOL # 1: POOL # 2: POOL # 3: POOL # 4: POOL # 5: POOL # 6: POOL # 7: POOL # 8:...
Page 339 Sample Reports Dial Plan Report - Continued DIAL PLAN FOR LINES/TRUNKS OUTSIDE LINE # 2: OUTSIDE LINE # 1: OUTSIDE LINE # 4: OUTSIDE LINE # 3: OUTSIDE LINE # 6: OUTSIDE LINE # 5: OUTSIDE LINE # 8: OUTSIDE LINE # 7: OUTSIDE LINE # 10:...
Page 340: Label Information Report
Sample Reports Label Information Report Print Menu Option: Labels Telephone Personal Directory; Posted Sections: Messages and Numbers LABEL INFORMATION Personal Directory Executive Telephone # Display Number Name Personal Directory Executive Telephone # Display Number Name Personal Directory Executive Telephone # Display Number Name...
Page 341: Tie Trunk Information Report
Sample Reports Tie Trunk Information Report Trunk Info and TIE Print Menu Option: TIE TRUNK INFORMATION TIE-PBX Slot/Port : 14/ 1 TRUNK Remote Dialtone : E&M Signal: TypelS Direction: 2 Way 300 ms AnsSupvr : : Rotary : Wink InMode InType 300 ms : Rotary...
Page 342: Did Trunk Information Report
Sample Reports DID Trunk Information Report Trunk Info and DID Print Menu Option: TRUNK INFORMATION ExpDig Del Dig AddDig Signal InvDest DiscTime Type SS/PP Blk TouchTone BkupExt Wink 500ms 13/ 1 TouchTone BkupExt 500ms Wink 13/ 2 Rotary BkupExt 500ms Wink 13/ 3 Rotary BkupExt...
Page 343: Gs/Ls Trunk Information Report
Sample Reports GS/LS Trunk Information Report Trunk Info and Loop/Ground Print Menu Option: GS/LS TRUNK INFORMATION OutMode RelDisc ChannelUnit SS/PP Type 2/ 1 Loop TouchTone TouchTone 2/ 2 Loop TouchTone 2/ 3 Loop 2/ 4 Loop TouchTone Rotary Loop 4/ 1 Loop Rotary 4/ 2...
Page 344: General Trunk Information Report
Sample Reports General Trunk Information Report Trunk Info and General Print Menu Option: GENERAL TRUNK INFORMATION HldDisc Principal QCC Prty QCC Oper Pool TlPrfx SS/PP RemAccess Long 2/ 1 No Remote Long No Remote 2/ 2 Long No Remote 2/ 3 Long No Remote 2/ 4...
Page 345: Ds1 Information Report
Sample Reports DS1 Information Report Print Menu Option: T1 Info DS1 SLOT ATTRIBUTES Active ClkSync LineComp Signal Supp Format Slot Type Loop Prim Rob_Bit Local None Rob_Bit E-16 System Reports...
Page 346: Pri Information Report
Sample Reports PRI Information Report PRI Info Print Menu Option: Network Selection, Special Service, Call-by-Call Sections: and Dial Plan Routing Tables; PRI Information PRI INFORMATION By line System: Incoming Routing: NtwkServ: TestTelNum: Slot: BchnlGrp #: By Line Appearance 00011 Channel ID: 1 NumberToSend PhoneNumber Line...
Page 347 Reports Sample PRI Information Report - Continued Dail Plan Routing Table Entry Number: 11100 Any service OUT WATS NtwkServ: Expected Digits: 0 Pattern to Match: Digits to Delete: 0 Digits to Add: Entry Number 11100 NtwkServ: Expected Digits: 2 Pattern to Match: 2 Digits to Delete: 0 Digits to Add: Entry Number:...
Page 348: Remote Access (Disa) Information Report
Sample Reports Remote Access (DISA) Information Report Print Menu Option: Rmote Access General Options; System Default Class of Sections: Restrictions (Non-TIE); System Default Class of Restrictions (TIE); Barrier Code Administration GENERAL OPTIONS (ACCESS CODE 889) Barrier Code required for Non-TIE DISA lines: Barrier Code required for TIE DISA lines : No Automatic Queuing enabled for DISA lines : SYSTEM DEFAULT CLASS OF RESTRICTIONS (NON-TIE)
Page 349: Operator Information Report
Sample Reports Operator Information Report Oper Info Print Menu Option: Operator Positions; General Options; DSS Sections: Options; QCC Operator Options; QCC Call Types OPERATOR POSITIONS CALL ALERT PORT (QCC ONLY) TYPE LABEL EXT # ADDR. ---— ----- ===== ===== ---- ----- ======= ----—...
Page 350 Sample Reports Operator Information Report - Continued QCC CALL TYPES: PRIORITY OPERATORS CALL TYPE ---------------- ======== ---------------- -------------------—---- ------------------------ Dial O Operator Follow Forward Unassigned DID Listed Directory Number Operator’s Extension Returning Group Coverage Group # Group # Group # Group # Group # Group #...
Page 351: Allowed Lists-Report
Sample Reports Allowed Lists Report Print Menu Option: AllowList Lists 1 through 7 Sections: ALLOWED LISTS List : 0 ------ Entry ------ Entry ------ Entry ----- Entry ------ Entry ------ Entry ------ Entry ------ Entry ------ Entry ------ Entry List : 7 ------ Entry ------...
Page 352: Access To Allowed Lists Report
Sample Reports Access to Allowed Lists Report Print Menu Option: AllowList To LISTS ACCESS TO ALLOWED ACCESS 17 & 18 MEAN TIE & NON-TIE RESTRICTIONS FOR REMOTE STNS List RACC STNS List RACC E-23 System Reports...
Page 353: Disallowed Lists Report
Sample Reports Disallowed Lists Report Print Menu Options: DisallowLst Lists 1 through 7 Sections: DISALLOWED LISTS List : 0 ---------- Entry ---------- Entry ---------- Entry ---------- Entry ---------- Entry ------------ Entry ---------- Entry ---------- Entry ---------- Entry ---------- Entry List : 7 ---------- Entry ----------...
Page 354: Access To Disallowed Lists Report
Sample Reports Access to Disallowed Lists Report Print Menu Option: DisallowTo ACCESS TO DISALLOWED LISTS FOR REMOTE ACCESS 17 & 18 MEAN TIE & NON-TIE RESTRICTIONS STNS List RACC List STNS RACC E-25 System Reports...
Page 355: Automatic Route Selection Report
Sample Reports Automatic Route Selection Report Print Menu Option: ARS Tables Sections: AUTOMATIC ROUTE SELECTION ACCESS CODE: ARS IS: ACTIVE TABLE 17: Default Toll Output Table Other Digits Call type Start Pattern Pool Absorb --:-- BOTH 1)70-- ---------------------- --:-- ----- ---------------------- 2)---- 3)----...
Page 356 Sample Reports Automatic Route Selection Report - Continued TABLE 19: Dial 0 Output Table Pool Absorb Other Digits Call type Start Pattern -------------------- --:-- 1) 70-- BOTH TABLE 20: N11 Output Table 01)411 02)611 03)811 04)911 Pool Absorb Other Digits Call type Start...
Page 357: Extension Directory Report
Sample Reports Extension Directory Report Print Menu Option: Ext Direct EXTENSION DIRECTORY Port Ext # Label F H R M V R A Port Ext # Label F H R M V R A A B C I S S R Addr A B C I S S R Addr...
Page 358: System Directory Report
Sample Reports System Directory Report Print Menu Option: Sys Direct SYSTEM DIRECTORY Number Display Name Code 555-9999 ABC Company 5551212 Jacques Smith 912015556677 Travel Agency E-29 System Reports...
Page 359: Group Paging Report
Sample Reports Group Paging Report Print Menu Option: Group Page GROUP PAGING STNS Group # STNS Group # E-30 System Reports...
Page 360: Extension Information Report
Sample Reports Extension Information Report Ext Info plus extension number Print Menu Option: EXTENSION INFORMATION SS/PP Type Extn MLX-20L + 1 DSS 1/ 1 70 890 891 892 893 894 895 896 897 898 899 Pool Access Page Group Primary Coverage : Secondary Coverage : Coverage Group...
Page 361 Sample Reports Extension Information Report - Continued EXTENSION INFORMATION Type SS/PP Extn MLX-20L + 1 DSS 1/ 1 Status None Blank Button Status None Blank Button Status None Button Blank Status None Blank Button Status None Button Blank Status None Blank Button Status None...
Page 362: Group Coverage Information Report
Sample Reports Group Coverage Information Report GrpCoverage Print Menu Option: GROUP COVERAGE INFORMATION 6802 6804 2 Senders : Group # 5 Senders : Group # 47 6810 DIRECT GROUP CALLING INFORMATION Group Type : AutoLogout : 770 Group # : CIRCULAR Call Distribution Type Delay Announcement Ext # : 11 : 20...
Page 363: Direct Group Calling Information Report
Sample Reports Direct Group Calling Information Report Grp Calling Print Menu Option: Each programmed group Sections: DIRECT GROUP CALLING INFORMATION Group Type : AutoLogout : 782 Group # : CIRCULAR Call Distribution Type Delay Announcement Ext # : Message Waiting Station : Calls_in_queue Threshold : 1 External Alert ext # : Overflow Threshold...
Page 364: Night Service Information Report
Sample Reports Night Service Information Report Print Menu Option: Night Service NIGHT SERVICE INFORMATION OPERATOR DGCG STNS OPERATOR DGCG STNS OPERATOR DGCG STNS OPERATOR DGCG STNS OPERATOR DGCG STNS Password Current Day : OFF Turn off at: Turn on at: Sunday Monday Tuesday...
Page 365: Group Call Pickup Report
Sample Reports Group Call Pickup Report Call Pickup Print Menu Option: GROUP CALL PICKUP 15 16 13 14 10 11 12 1 STNS : Group # 19 20 17 18 2 STNS : Group # 3 STNS : Group # 4 STNS : 31 Group # 5 STNS : 32...
Page 366: Error Log Report
Sample Reports Error Log Report Print Menu Option: Error Log ERROR LOG Last 10 System Errors: First Last Code Message ss/pp 7001 00/00 01/08 00:00:53 PRI SVC AUDIT TIMEOUT 01/11 00:04:08 0001 00/00 TIMEOUT COLD START 01/11 00:04:14 7001 00/00 PRI SVC AUDIT TIMEOUT 00/00 01/21 00:22:14...
Page 367: System Programming Sequence
General System Programming Sequence System Programming Sequence This appendix lists the basic procedures, in the order in which they must be performed, to program a new system. In some instances, you may need to rearrange the system planning forms to match this order. Basic System Operating Conditions Select the system programming position System...
Page 368: Identify System Operator Positions
General System Programming Sequence System Renumbering Select the system numbering plan SysRenumber Default Numbering Single renumbering SysRenumber Single Block renumbering SysRenumber Block DSS console page buttons More SysRenumber Single DSS Buttons Identify System Operator Positions Identify QCC system operator positions Operator Positions Queued Call...
Page 369: Complex Lines
General System Programming Sequence Complex Lines Program DS1 trunks LinesTrunks LS/GS/DS1 Program tie lines LinesTrunks TIE Lines Program DID trunks LinesTrunks Program PRl trunks LinesTrunks Telephones Many programmers prefer to program Auxiliary Equipment before programming Telephones. Assign trunks to telephones Extensions LinesTrunks Copy trunk assignments...
Page 370 General System Programming Sequence Auxiliary Equipment Program Music-on-Hold AuxEquip MusicOnHold Program loudspeaker paging AuxEquip Ldspkr Pg Program a fax port AuxEquip Identify the jack used for maintenance alarms MaintAlarms AuxEquip Mail and Automated Attendant Program Voice VMS/AA TransferRtn AuxEquip Print Reports Print system reports to simplify checking your work and to provide a paper copy of system configuration More...
Page 371: G Programming Special Characters
Programming Special Characters This appendix provides the special characters used in dialing sequences for numbers dialed automatically. The characters allowed depend on the type of telephone. Ask your System manager which special characters are needed and when to use them. Programming Special Characters...
Page 372 Programming Special Characters Single-Line Telephones Some dialing sequences need special characters. For example, you would press and release either the Recall or Flash button or the switchhook to insert a pause in a dialing sequence after a dial-out code to allow the system to seize an outside line before dialing the number.
Page 373: Analog Multiline Telephones
Programming Special Characters Analog Multiline Telephones Some dialing sequences need special characters. For example, you would press Hold to insert a pause (p) after the dial-out code in a dialing sequence to allow the system to seize an outside line before dialing the number. A pause can also be used to separate a phone number from an extension number.
Page 374 Programming Special Characters MLX Non-Display Telephone Some dialing sequences need special characters. For example, you would press Hold to insert a pause in a dialing sequence after a dial-out code to allow the system to seize an outside line before dialing the number. A pause can also be used to separate a phone number from an extension number.
Page 375: Mlx Display Telephones
Programming Special Characters MLX Display Telephones When you program Personal Directory listings, Auto Dial buttons, or Personal Speed Dial codes, you are storing a sequence of numbers to be dialed automatically. Some dialing sequences need special characters. For example, you would press Hold to insert a pause in a dialing sequence after a dial-out code to allow the system to seize an outside line before dialing the number.
Page 376 Index AUDIX Voice Power 4-6, 10-1, 10-8, 1S signaling 6-5 13-19 1 + 7 digit dialing Autodial buttons 14-4 requirements 15-1 — 15-2 Automated Attendant 10-1, 10-8 100D module 13, 5-2 Calling Group 20-3 2-digit numbering 2-1, 2-3 Automatic Call Completion 12-15 3-digit numbering 2-1, 2-3 Automatic Callback interval 14-11...
Page 377 Index CMS supervisor 3-6 Block renumbering 2-7 Codes, feature, general instructions Board renumbering 1-6 for using C-3 — C-4 Built-in speakerphone 9-12 Cold start 1-2 Buttons Common-channel signaling 5-7 console 4 Conference 14-21 diagrams D-1 — D-5 Console overlay 5 programming 2-5 Copy call restrictions 11-5 Copy line/trunk assignments 9-6...
Page 378 Index Delay DLC operator position 3-1, 3-5 Announcement 13-12 Drop 14-21 Ring 20-3 DS1 facility 5-1 — 5-2 ring interval 14-10 DSS buttons 14-4 start 6-3 DSS page button assignment 2-9 Delete Digits 7-6 Dial 0 calls 12-10 0 table 15-12 Codes 14-21 mode, tie trunk 6-6 Elevate priority 12-8...
Page 379 Index Group paging 13-3 Features Group type 13-19 programming C-7 using F-8, C-2 — C-4, F-6 Flexible numbering 2-1 Forced account code entry 11-9 Forward/Follow Me calls 12-10 Frame format 5-5, 8-2 HFAI capability 9-12 Framing mode 5-2, 5-5 Hold French 1-5, 11-2, 18-2 disconnect interval 4-10 return 12-5...
Page 380 Index Intercom or system access button assignment 9-2 International calling 8-20 Maintenance Invalid destination 7-9, 12-10, 14-19 alarms 9-2, 10-2, 10-7 busy 1-9 Manual call completion 12-15 Menu button 4 hierarchy A-1 Jack, system programming 1-3 MERLIN II Communications System 2-1 MERLIN MAIL 4-6, 10-1, 10-8, 13-19 Message center operation 12-14...
Page 381 Index Network selection tables 8-19 Network service 8-6 Next key F-1 Page buttons, DSS 2-9 Night service 16-1 Paging, group 13-3 with group assignment 16-2 Park 2-5 with outward restriction 16-4 Park zone 2-9 with time set 16-6 Personal line 4-12 No ring 4-12 Phantom extensions 20-2 Numbering plan 2-3...
Page 382 Index Print report language 1-5 Queue over threshold 12-7 Print reports 18-1 Queue priority level 4-14 Priority, elevate 12-8 Priority level, call type 12-12 Procedure causing system restart 1-6 for qualified support personnel only 1-2, 1-6 Recall timer 14-22 Hybrid/PBX only 4-14, 4-16, 4-18, Redirect outside calls to unassigned 7-1 —...
Page 383 Index Start and stop times for Rotary subpatterns 15-5 line operation 4-5 Start-up procedures 1-1 signaling 4-3, 7-8 Subpatterns 15-5 trunk digit transfer 4-5 System trunks 6-6 access buttons 1-7, 9-8 Routing busy 11 by dial plan 8-8, 8-15 date 1-11 by line appearance 8-8 features 14-1 RS232 6...
Page 384 Index to pools assignment 4-18 Telephones 9-1 Type Features 9-1 5 signaling 6-5 MLX-20L 2 — 3 group 13-19 Number, PRI 8-3 of DS1 facility 5-2, 8-2 Number to send, PRI 8-9 of transfer 14-7 General feature use of trunk 4-2 instructions C-2 —...

AT&T MERLIN LEGEND Release 2.0 Programming Summary Manual

Menu Hierarchy

Programming

About this Book

Basic System Operating Conditions

Optional Telephone Features

System Renumbering

System Operator Positions

Lines and Trunks

DS1 Facilities

Tie Trunks

DID Trunks

PRI Facilities

Telephones

Auxiliary Equipment

Optional Telephone Features

System Features

Automatic Route Selection

Night Service

Labeling

Print Reports

Introduction

Sample Reports

Sample Reports

Quick Links

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Summary of Contents for AT&T MERLIN LEGEND Release 2.0