AT&T MERLIN LEGEND Release 2.0 Analog Direct-Line Console Operator's Manual
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AT&T MERLIN LEGEND Release 2.0 Analog Direct-Line Console Operator's Manual

Analog direct-line consoles
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AT
T
&
MERLIN LEGEND™

Communications System

Release 2.0
Analog Direct-Line Consoles
Operator's Guide
AT&T 555-620-132
Issue 1
October 1992

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Summary of Contents for AT&T MERLIN LEGEND Release 2.0 Analog Direct-Line Console

  • Page 1: Communications System

    AT&T 555-620-132 Issue 1 October 1992 & MERLIN LEGEND™ Communications System Release 2.0 Analog Direct-Line Consoles Operator’s Guide...
  • Page 2 AT&T 555-620-132 Copyright © 1992 AT&T Issue 1 All Rights Reserved October 1992 Printed in U.S.A. Notice Every effort was made to ensure that the information in this book was complete and accurate at the time of printing. However, information is subject to change.

  • Page 3: Table Of Contents

    Contents About This Guide Conventions Commenting on this Guide About Your Direct-Line Console Using Your Direct-Line Console Direct-Line Console Models BIS-22D Telephone BIS-34 Telephone BIS-34D Telephone MERLIN II System Display Console 1-11 Console Equipment 1-13 Line and DSS Buttons 1-19 Lights Contents...
  • Page 4 Contents Quick Start Basic Console Operations Identifying Call Types Making a Call Answering a Call Transferring a Call 2-11 Setting Up a Conference Feature Finder Features Feature Availability Using Features Programming a Feature on a Button Programming a Feature Button Contents...
  • Page 5 Contents Features (continued) Account Code Entry 4-12 Alarm 4-13 Alarm Clock 4-16 Auto Dial 4-18 Barge-In 4-19 Calendar 4-21 Camp-On 4-23 Conference 4-27 Extension Status 4-31 Messaging 4-39 Night Service 4-42 Paging 4-45 Park 4-48 Reminder Service 4-53 System Speed Dial 4-55 Timer 4-56...
  • Page 6 Contents Feature Codes Programming Codes Special Characters System Specifics Contents...

  • Page 7: Important Safety Instructions

    The exclamation point in an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the product. IMPORTANT SAFETY INSTRUCTIONS Always follow these basic safety precautions when using your telephone equipment.

  • Page 8: Save These Instructions

    Do not use the telephone during electrical storms in your immediate area. There is a remote risk of electrical shock from lightning. Unplug the telephone from the wall outlet before cleaning. Use a damp cloth for cleaning. Do not use liquid or aerosol cleaners on the telephone.

  • Page 9: About This Guide

    About This Guide The MERLIN LEGEND™ Communications System supports the use of analog direct-line consoles. This guide tells you how to use your console and its operator features. To understand and use the additional features available to you and your co-workers, see the Analog Multiline Telephones User’s Guide.

  • Page 10: Conventions

    About This Guide Conventions The following typographical conventions are used in this guide: Bold type is used for telephone buttons. Press Hold. Italic type is used for emphasis and as a substitute for information for which you must supply a specific value. Dial feature code.

  • Page 11: Commenting On This Guide

    About This Guide Commenting on this Guide We welcome your feedback on this guide. Please use the feedback form on the next page. If the form is missing, send your comments to A. Sherwood, AT&T, 99 Jefferson Road, Rm. # 2A25, Parsippany, NJ 07054. Commenting on this Guide...

  • Page 12: About Your Direct-Line Console

    About Your Direct-Line Console Your Direct-Line Console (DLC) is a telephone for operators. It has the standard features of an analog multiline telephone as well as features for performing operator tasks. This chapter provides an overview of those tasks and describes the kinds of telephones that can be used as analog consoles.

  • Page 13: Using Your Direct-Line Console

    About Your Direct-Line Console Using Your Direct-Line Console Your console operates like other multiline telephones. Outside lines are assigned to individual buttons called line buttons. These lines can also appear on other consoles or telephones connected to your system. Incoming calls can ring on any of the line buttons, and several calls can ring simultaneously.
  • Page 14 About Your Direct-Line Console You can use a console with a headset, speakerphone, modem, fax machine, or answering machine. To use a fax machine, modem, or answering machine, your telephone must have special equipment. See your system manager for more information. Using Your Direct-Line Console...

  • Page 15: Direct-Line Console Models

    About Your Direct-Line Console Direct-Line Console Models Your console is one of the following analog multiline telephones: BIS-22D telephone (with display) BIS-34 telephone (without display) BIS-34D telephone (with display) MERLIN II System Display Console (with display and built-in DSS) The Direct Station Selector (DSS) on the MERLIN® II System Display Console adds extension buttons and other inside calling buttons.

  • Page 16: Bis-22D Telephone

    About Your Direct-Line Console BIS-22D Telephone See descriptions on page 1-8. Handset Timekeeping Display Screen Buttons Button Labeling Card T/P Switch Line Buttons Dedicated Feature Buttons Dialpad Ringing Volume Control Speakerphone Volume Control Dedicated Feature Buttons BIS-22D Telephone...

  • Page 17: Bis-34 Telephone

    About Your Direct-Line Console BIS-34 Telephone See descriptions on page 1-8. Button Handset Labeling Card T/P Switch Line Buttons Dedicated Feature Buttons Dialpad Ringing Volume Control Speakerphone Volume Control Dedicated Feature Buttons BIS-34 Telephone...

  • Page 18: Bis-34D Telephone

    About Your Direct-Line Console BIS-34D Telephone See descriptions on page 1-8. Button Labeling Contrast Handset Card Control Timekeeping Display Screen Buttons T/P Switch Line Buttons Dedicated Feature Buttons Dialpad Ringing Volume Speakerphone Control Volume Control Dedicated Feature Buttons BIS-34D Telephone...
  • Page 19 About Your Direct-Line Console BIS Telephones Dialpad Button Labeling Card The buttons used to dial telephone A removable card on which to numbers record your button labels Timekeeping Buttons Contrast Control (on 34D only) A dial used to brighten or dim the (BIS-22D and BIS-34D) Four buttons used for displaying and display...

  • Page 20: Merlin Ii System Display Console

    About Your Direct Line Console MERLIN II System Display Console Dedicated Feature Handset Buttons Display Buttons Display Screen Contrast Clock Functions T/P Switch Direct Station Selector Dialpad (DSS) Speaker/Ringing Volume Dedicated Dedicated Line Buttons Feature Feature Buttons Buttons MERLIN II System Display Console...
  • Page 21 About Your Direct-Line Console Dialpad Contrast The buttons used to dial telephone A dial used to brighten or dim the numbers display Display Buttons Dedicated Feature Buttons Five buttons used for setting Imprinted buttons for the features timekeeping (clock) functions used most often: Display Screen Disconnect (not used)

  • Page 22: Console Equipment

    About Your Direct-Line Console Console Equipment The system supports various headsets and headset amplifiers. This section describes these equipment options. For detailed information about the actual use of the equipment, refer to the equipment’s accompanying documentation. NOTE: Not all consoles allow the use of headset, handset, and speakerphone at the same time.
  • Page 23 About Your Direct-Line Console Amplifiers The following amplifiers work with the supported headsets: Modular Amplifier — connects the StarSet, Mirage, Supra, and Supra NC headsets to a telephone equipped with a modular handset. Plug Prong Amplifier — connects the StarSet, Mirage, Supra, and Supra NC headsets to a telephone equipped with a headset adapter.

  • Page 24: Line And Dss Buttons

    About Your Direct-Line Console Line and DSS Buttons Your console’s line buttons and/or DSS buttons are preprogrammed and labeled for specific functions, depending on the way your system has been set up. Line Buttons The BIS-22D has 22 line buttons and the BIS-34, BIS-34D, and MERLIN II System Display Console have 34 line buttons.
  • Page 25 About Your Direct-Line Console Use the ICOM buttons for inside calls only. You can use SA buttons for inside and outside calls. You must first dial a dial-out code (such as 9) to make an outside call on an SA button. Line/feature buttons can be programmed as inside Auto Dial buttons.
  • Page 26 About Your Direct-Line Console The following illustration shows an example of programmed and labeled line buttons. 1-15 Line and DSS Buttons...
  • Page 27 About Your Direct-Line Console Using DSS Buttons The MERLIN II System Display Console has a built-in DSS. You use the DSS buttons for one-touch dialing of extensions when making or transferring calls and for manual signaling of calls. DSS buttons have assigned numbers usually in consecutive order, starting with the top left corner button.
  • Page 28 About Your Direct-Line Console Extension Buttons Shift Buttons 1 - 1 7 Line and DSS Buttons...

  • Page 29: Extension Numbers

    About Your Direct-Line Console Using Shift Buttons to Access Extension Numbers To access an assigned extension number, you use Shift 1, Shift 2, or Shift 3 with the DSS button. Each Shift button accesses a specific range of extension numbers, as determined by your system setup.

  • Page 30: Lights

    About Your Direct-Line Console Lights Your console’s lights provide visual cues for handling calls. The lights next to the console’s line and DSS buttons have different meanings, depending on the following: purpose of the button type of console call-handling task Understanding Line Button Lights Each line button has an associated red and green light.
  • Page 31 About Your Direct-Line Console Understanding DSS Button Lights Each DSS button has an associated green light. This light provides the following information. Meaning Light This co-worker is not on the telephone and does not have Do Not Disturb (DND) activated. (For information about Do Not Disturb, see the Analog Multiline Telephones User’s Guide.) This co-worker is on the telephone or has DND activated.
  • Page 32 About Your Direct-Line Console To alert a co-worker of a waiting message, you can use the Send/Remove Message feature to turn on the message light on his or her telephone. NOTE: If a co-worker’s message light is already on, sending a second message turns off the message light.

  • Page 33: Quick Start

    Quick Start This chapter is designed to help you begin using the basic features of your console immediately. To use features not addressed in this section, see Chapter 3, “Feature Finder.” As an operator, you have a more powerful system with which to use the Transfer and Conference features.

  • Page 34: Basic Console Operations

    Quick Start Basic Console Operations This section provides you with the basic skills needed to answer, make, hold, transfer and conference telephone calls and to program console buttons. You can answer calls and hang up in three ways: using a handset using a headset using a speakerphone The Auto Answer All button on your console, if activated,...

  • Page 35: Identifying Call Types

    Quick Start Identifying Call Types Before lifting the handset, you can identify an incoming call as follows: by identifying the distinctive ring or, on an inside voice-announced call, the caller’s voice by checking the console or DSS lights by pressing the line button next to the flashing green and viewing your display light Call information stays on your display for 15 seconds.
  • Page 36 Quick Start The following table shows the types of distinctive rings and the information you see on your display and console when you receive calls. You hear (Distinctive Call Type Display shows... You see... Ring)... Outside Blank screen*† Green flashing light 2 rings beside line button Inside...

  • Page 37: Making A Call

    Quick Start Making a Call When you lift the handset, you are connected to a free line automatically. To use a line other than the one with the red press the button before or after lifting the handset. light, To Make an Inside Ringing Call 1.
  • Page 38 Quick Start To Make an Inside Voice-Announced Call 1. Press ICOM Voice or SA Voice. 2. Lift the handset, press Speakerphone or Speaker, or use the headset. 3. Press a DSS or Auto Dial button for the extension, or dial the extension number. 4.
  • Page 39 Quick Start To Make an Outside Call 1. If the red light next to the line or SA button to be used for the call is not on, press the button. 2. Lift the handset, press Speakerphone or Speaker, or use the headset.

  • Page 40: Answering A Call

    Quick Start Answering a Call 1. If the red light next to the line with the call is not on, press the button next to the flashing green light. The red light shifts to that line. 2. Lift the handset or press Speakerphone or Speaker. You are automatically connected to the line with the steady red light.

  • Page 41: Transferring A Call

    Quick Start Transferring a Call You can transfer a call from your extension to another inside extension or outside number. The following procedure provides the basic steps for transferring a call. To use one- touch transfer and other system features available during transfer, see “Transfer”...
  • Page 42 Quick Start To Transfer to an Outside Number Press Transfer. The call is put on hold automatically. Press a line button to get an outside line, or press an SA button and dial the dial-out code. You hear a dial tone. Dial the outside number.

  • Page 43: Setting Up A Conference

    Quick Start Setting Up a Conference You can conference up to five people on the same conversation: one or two outside numbers and up to three extensions, including your own. Make a call to the first extension or outside number. Press Conference after the person answers and you have announced the call.
  • Page 44 Quick Start 5. Confirm participation: If the person is available, announce the conference and press Conference. All participants, including you, are connected. If the person is unavailable, hang up. If this is the case, select a new line and make another call or return to the original call.
  • Page 45 Quick Start While on a conference: Disconnect yourself without ending the call by pressing Hold. Rejoin the conference by pressing the line button for any participant. Disconnect a participant by pressing Drop and then pressing participant’s line button. (Do not use Drop to disconnect a participant when the conference is on hold.

  • Page 46: Feature Finder

    Feature Finder The following tables are designed to help you find features for these operator tasks: handling console basics answering and transferring calls making calls Chapter 4 lists features alphabetically with descriptions and step by step instructions for their programming and use. For more information on the standard features, see the Analog Multiline Telephones User’s Guide.
  • Page 47 Feature Finder Handling Console Basics See... If you want to... Alarm Clock Use your display console as an alarm clock Calendar Set the time and date on your display Monitor the status of telephones in a Calling Extension Status Group or of agents in a Call Management System (CMS) Monitor the status of hotel housekeeping services Extension Status...
  • Page 48 Feature Finder Answering and Transferring Calls See... If you want to... Barge-In Interrupt a co-worker’s call in an emergency Account Code Entry Enter a billing or charging code when answering or transferring a call Auto Dial Use a programmed button for one-touch dialing of inside and outside calls Camp-On Transfer a call to a busy extension and hold it...

  • Page 49: Making Calls

    Feature Finder Making Calls If you want to... See... Account Code Entry Enter a billing or charging code when making an outside call Auto Dial Use a programmed button for one-touch dialing of inside and outside calls Use a code to dial outside numbers quickly System Speed Dial Feature Finder...

  • Page 50: Features

    Features With this system, you have many features to facilitate your operator tasks along with the various call handling features discussed in Chapter 2. This chapter lists these features alphabetically and provides instruction for when and how to use them. Before using the features, a quick review of the section “Feature Availability”...

  • Page 51: Feature Availability

    Features Feature Availability The following table uses check marks ( ) to indicate which features are available on display consoles only and if the feature requires a programmed line button. If neither column is checked, the feature is available on all consoles and no programmed button is required.
  • Page 52 Features Feature Availability Display Programmed Line Feature Console Button Required Account Code Entry Alarm Alarm Clock Auto Dial Barge-In Calendar Camp-On Conference Extension Status Messaging Posted Message Send/Remove Message Night Service Paging Speakerphone Loudspeaker Park Reminder Service Next Message Missed Reminder Reminder Cancel Reminder Set System Speed Dial...

  • Page 53: Using Features

    Features Using Features The following sections describe how to program a Feature button, how to use a feature code with a Feature button, and how to program a feature on an unused button. NOTE: If you cannot program your console, someone may be programming the system.

  • Page 54: Programming A Feature On A Button

    Features Programming a Feature on a Button Your console may already have features programmed. You can program unlabeled buttons with additional features. 1. Label the button you want to program. 2. Slide the T/P switch to the P position. You hear a tone every 20 seconds to remind you that you are in programming mode.
  • Page 55 Features Press a programmed Feature button and dial a feature code. Many features have a one-, two-, or three-digit code. If you have no more available line buttons for programming a feature, you can access additional features by dialing their feature codes. All feature codes are listed in Appendix A.

  • Page 56: Programming A Feature Button

    Features Programming a Feature Button 1. Label the button you want to program as Feature. 2. Slide the T/P switch to the P position. You hear a tone every 20 seconds to remind you that you are in programming mode. 3.
  • Page 57 Features 5. Press the button you labeled. 6. Dial the programming code. Some features require additional entries. For example, you must enter an extension for inside Auto Dial. 7. Slide the T/P switch to the center position. To use the feature, simply press the programmed button. Programming a Feature Button...

  • Page 58: Features

    Features Account Code Entry Account codes help your company track telephone use to bill clients and to forecast and budget costs. You can use account codes for incoming as well as outgoing calls, if your system is programmed for both. If your system has this feature, it is programmed as either required or optional: Required —...
  • Page 59 Features To Program an Account Code Entry Button 1. Label the button to be programmed as Account Code. 2. Slide the T/P switch to the P position. 3. Press the button you labeled Account Code. 4. Dial *82. 5. Slide the T/P switch to the center position. To Enter an Account Code Before a Call 1.
  • Page 60 Features 4. Lift the handset, press Speakerphone or Speaker, or use the headset. 5. Dial the telephone number (including dial-out code if necessary). NOTE: If using account codes on a conference call, follow Steps 1 through 5 and press Conference. When adding a participant, repeat Steps 1, 2, 3, and 5 and press Conference again.

  • Page 61: Alarm

    Features Alarm If there is a problem with the system, the red light next to your Alarm button goes on. Report the alarm immediately. The red light stays on until the problem is cleared by your system manager. NOTE: The Alarm button must be programmed on your console by your system manager.

  • Page 62: Alarm Clock

    Features Alarm Clock You can use your display console as an alarm clock and set it to beep at a particular time to remind you of a meeting, appointment, or other important event. The telephone beeps every day at the set time until you cancel the alarm. To Set Alarm Clock (BIS-22D and BIS- 34D Models) Press Set until Alarm appears on display.
  • Page 63 Features To Cancel Alarm Clock (BIS-22D and BIS-34D models) 1. Press Set. Alarm On begins to flash. 2. Press Fwd. Alarm Off begins to flash 3. Press Exit. Bell disappears from screen. To Set Alarm Clock (MERLIN II Display Console) Press Clock Functions.
  • Page 64 Features To Cancel Alarm Clock (MERLIN II Display Console) Clock Functions. 1. Press The green light goes on. 2. Select Alarm from display. 3. Select Alrm Off from display. Bell disappears from screen. 4. Select Exit from display. Clock Functions. 5.

  • Page 65: Auto Dial

    Features Auto Dial An Auto Dial button provides one-touch dialing of the following kinds of numbers and codes: inside numbers, including co-workers’ extensions, Park Zone extensions, calling group extensions, or speaker-phone paging group extensions outside numbers account codes The green light next to an Auto Dial button programmed with an extension lights if that extension is busy or Do Not Disturb is activated.
  • Page 66 Features NOTE: Account codes, access codes, and outside telephone numbers must be programmed as outside Auto Dial buttons. 5. Dial extension or telephone number (including dial-out code, long distance access code, area code, and any special characters). NOTE: Special characters may be needed when programming an outside Auto Dial button.

  • Page 67: Barge-In

    Features Barge-In If a co-worker is on the phone or using Do Not Disturb, you can use Barge-In to reach that person in an emergency or if you have special instructions to interrupt. When the extension is busy, you hear a tone and Barge-In connects you to the call;...

  • Page 68: Calendar

    Features Calendar You can set the current time, day, and date on your display so you can record the time on messages. To Set Time, Day, and Date (BIS-22D and BIS-34D Models) 1. Select Set until time, day, or date begins to flash on display.
  • Page 69 Features To Set Time, Day, and Date (MERLIN II Display Console) Press Clock Functions. The green light goes on. Select Set from display. Select Day from display. Press button below display until display shows current day. Select Time from display. Press the Hour and Min keys...

  • Page 70: Camp-On

    Features Camp-On You can use Camp-On to complete a transfer of a call to a busy inside extension and put the call on hold for a preset length of time. This interval is programmed by your system manager. The person you transferred the call to hears a tone, signaling there is another call waiting.
  • Page 71 Features To Use Camp-On with One-Touch Transfer with Manual Completion 1. While active on a call, press the DSS or Auto Dial button. 2. Press programmed Camp-On button or press programmed Feature button and dial 57. NOTE: If your system is programmed for One-Touch Transfer with automatic completion, you must follow the instructions under “To Use Camp-On with Manual Dial”.

  • Page 72: Conference

    Features Conference You use the Conference button on your console to set up a conference call between co-workers and/or outside participants. You can connect up to five people in the same conversation. You can conference one or two outside numbers and up to three extensions, including your own.
  • Page 73 Features To Set Up a Conference 1. Make a call to the first extension or outside number. 2. Press Conference after the person answers and you have announced the call. The green light next to the line button flashes quickly, signaling that the call is on hold for the conference.
  • Page 74 Features 4. Call the next outside number or extension. 5. Confirm participation: If the participant is available, announce the conference and press Conference. All participants, including you, are connected. If the participant is unavailable, hang up. Press another line to add another party or press the line with the existing conference to return to the conference.
  • Page 75 Features NOTE: If you make a dialing error while adding a participant to a conference, you must hang up and restart the procedure to add the participant at Step 3. You do not need to press Conference again. 4-26 C o n f e r e n c e...

  • Page 76: Extension Status

    Features Extension Status Extension Status lets you monitor the status of telephones in your system. In some companies, Extension Status is used with calling groups to monitor the availability of agents; in a business with housekeeping or health care services, it can be used to monitor the status of rooms.
  • Page 77 Features To Program an Extension Status Button 1. Label the buttons to be programmed as follows: ES Off NOTE: The labels suggested refer to the Extension Status feature used by businesses with housekeeping or health care services. ES Off means that the light next to that extension is off.
  • Page 78 Features 4. Dial one of the following, as appropriate: *760 for ES Off *761 for ES1 *762 for ES2 5. Repeat Steps 3 and 4 to program remaining buttons. 6. Slide the T/P switch to the center position. To Change Extension Status from Your Console 1.
  • Page 79 Features To Change Extension Status from a Single-Line Telephone 1. Lift handset. 2. Dial one of the following #45 for ES1 #44 for ES2 3. Hang up. To Change Extension Status from a Multiline Telephone programmed Feature button without lifting 1.

  • Page 80: Messaging

    Features Messaging If co-workers cannot be reached, you can use Send/Remove Message to alert them that they have messages waiting. Using Send/Remove Message, you can turn a co-worker’s message light either on or off, and send or cancel display messages to co-workers who have display telephones. Use Posted Message to let co-workers with display telephones know when you are unavailable.
  • Page 81 Features Send/Remove Message The Send/Remove Message feature toggles between sending and removing operator messages. Use the Message Status button to determine if an operator message is currently present. Press the programmed button labeled Send/Remove Message to toggle another extension’s message light or leave a message on a display telephone.
  • Page 82 Features on. Also, if an inside Auto Dial button has been programmed, the red light next to that button is turned on when an operator has sent that extension a message. If your DSS is set up with additional extensions on separate DSS pages, you must press the appropriate Shift button to see the message status of these extensions.
  • Page 83 Features To Send a Message (MERLIN II Display Console) 1. Press the Message Status button to check whether or not an operator message is present. The red light goes on. If the green light next to the DSS button is on, there is a message.
  • Page 84 Features If the light is off, go to Step 3. If you use Send/Remove Message, you will turn on co- worker’s message light. 3. Press the Message Status button to return to call handling. To Turn Message Lights On and Off from a Console with Auto Dial Buttons Check the red light next to the Auto Dial button for the extension.
  • Page 85 Features N O T E : You cannot check the status of co-workers’ message lights without DSS or Auto Dial buttons. If you send a message, you may be turning off the message light that was turned on by another operator. Posted Message Use Posted Message to let co-workers with display phones know when you are unavailable.
  • Page 86 Features Standard posted messages are as follows: 06 IN 01 DO NOT CONFERENCE DISTURB 07 WITH A CLIENT 02 OUT TO LUNCH 08 WITH A CUSTOMER 03 AT HOME 09 AWAY FROM DESK 04 OUT SICK 10 OUT ALL DAY 05 IN A MEETING NOTE: When you turn on the Do Not Disturb feature, the system...
  • Page 87 Features To Post a Message 1. Press the programmed Posted Message button. The green light next to the button flashes. 2. Dial the number of message you want (01-20). The green light next to the button stops flashing and remains on. To Cancel a Posted Message 1.

  • Page 88: Night Service

    Features Night Service You can use the Night Service feature to send incoming calls that arrive after normal business hours to a specific calling group or telephone, such as in the security office, or by having them ring a night bell or other alert. To prevent unauthorized after-hours use of telephones, Night Service can be set up so that you have to enter a password to make an outside call.
  • Page 89 Features To Program a Night Service Button 1. Label the button to be programmed as Night Service. Slide the T/P switch to the P position. 3. Press the button you labeled Night Service. Dial *39. Slide the T/P switch to the center position. To Use Night Service 1.
  • Page 90 Features Overriding Outside Call Restriction on Night Service Your company can program Night Service to restrict the use of telephones for outside calls if Night Service is activated. When this happens, you can override the restriction as follows: Hold. 1. Without lifting the handset, press 2.

  • Page 91: Paging

    Features Paging Paging means using your console to broadcast an announcement. You can page over your co-workers’ speakerphones or over the building’s loudspeaker system, if one is available. Speakerphone Paging is heard on all multiline telephones throughout the system or, if programmed that way, by selected groups such as departments or work areas.
  • Page 92 Features To Program Speakerphone Paging Buttons Label the button as Group Page — (name) or Page All. Slide the T/P switch to the P position. Press the button you labeled Group Page — (name) or Page All. Dial *22 and the extension for Group Page or Page See your system manager for these numbers.
  • Page 93 Features To Use Loudspeaker Paging Lift the handset or use the headset. N O T E : Using the speakerphone can create a feedback tone. Press the Loudspeaker Page button, or press the programmed Feature button and dial 9 and line number (801—880).

  • Page 94: Park

    Features Park When transferring a call, you may find that your co-worker cannot be located. Use Park to hold the call and use Paging to announce the call over the person’s speakerphone or over the building’s loudspeaker system. (For more information, see “Paging”...
  • Page 95 Features To Program a Park Button 1. Label the button to be programmed as Park. 2. Slide the T/P switch to the P position. 3. Press the button you labeled Park. 4. Dial *86. 5. Slide the T/P switch to the center position. To Program a Park Button for a Specific Park Zone 1.
  • Page 96 Features To park the call at a Park Zone: Press the programmed Park — (zone) button, or press Transfer, dial the Park Zone extension, and press Transfer again. 2. Set up page. For Speakerphone Page, press the programmed GroupPage — (name) or Page All button, or dial the extension for Group Page or Page All.

  • Page 97: Reminder Service

    Features Reminder Service You can use Reminder Service to place calls automatically to telephones in the system at preset times—for example, to remind co-workers of meetings or appointments, or to provide guests in hotels with wakeup calls. Your co-workers can set and cancel their own reminders or you can set and cancel reminders for them.
  • Page 98 Features To clear a Missed Reminder message, press Reminder Cancel or dial the feature code. You cannot set or cancel a reminder when the Missed Reminder light is steady. NOTE: You must have a DSS adjunct or inside Auto Dial buttons programmed to use this feature.
  • Page 99 Features To Set a Reminder Press the programmed Reminder Set button, or press the programmed Feature button and dial 81. The light next to the Reminder Set flashes. Press the DSS or inside Auto Dial button for the extension. Dial a four-digit time from 0100 to 1259. Dial 2 (A) for AM or 7 (P) for PM.
  • Page 100 Features To Read Reminder Messages on the Display 1. Press the programmed Reminder Set button, or press the programmed Feature button and dial 81. 2. Press the DSS or inside Auto Dial button for the extension. 3. Look at the display: If the reminder call was answered, you see (extension: A time AM/PM).
  • Page 101 Features To Cancel Set and Answered Reminders 1. Press the programmed Reminder Cancel button or press the programmed Feature button and dial *81. 2. Press the DSS or Auto Dial button for the extension. The display will show Rmdr Off at extension #. To Clear a Missed Reminder When a reminder is missed, the green light next to the button flashes as an indication.

  • Page 102: System Speed Dial

    Features System Speed Dial Three-digit System Speed Dial codes (from 600-729) can be assigned to numbers you and your co-workers call often. Use these codes to dial outside numbers. You can also program line buttons with System Speed Dial codes; just press the buttons to dial the codes.
  • Page 103 Features To Use System Speed Dial 1. Lift the handset, press Speakerphone or Speaker, or use the headset. 2. Press the programmed System Speed Dial button, or press the programmed Feature button and dial the 3- digit System Speed Dial code. The call is placed automatically.

  • Page 104: Timer

    Features Timer You can use the built-in timer on display consoles to time calls, meetings, or breaks. When activated, the timer appears next to the date, counts to 59 minutes and 59 seconds, then resets to zero and continues counting. To Use Timer (BIS-22D and BIS-34D - models) 1.

  • Page 105: Transfer

    Features Transfer You can transfer calls to inside extensions and outside numbers. When a call you transferred to an extension goes unanswered, the call may ring back at your console after a preset length of time (programmed by your system manager). Unanswered calls transferred to outside numbers do not ring back at your console.
  • Page 106 Features have DSS or Auto Dial buttons or your system is not set up for One-Touch Transfer, see “To Transfer to an Inside Extension without Using One-Touch Transfer” in this section. Whether the number accepting the transfer is an extension or an outside number. See “To Transfer to an Inside Extension Using One-Touch Transfer”...
  • Page 107 Features To Transfer to an Inside Extension without Using One-Touch Transfer Whether or not your system is programmed for One-Touch Transfer, you can transfer an inside or outside call to an inside extension as follows: If your console has DSS or Auto Dial buttons, check the light next to the button for the person’s extension.
  • Page 108 Features If your system is not programmed for One-Touch Transfer, you can use the following alternative method for transferring an outside call only to a co-worker whose phone has the same line buttons as your console. Check the light next to the DSS or Auto Dial button for the person’s extension.
  • Page 109 Features With automatic completion: 1. Check the light next to the DSS or Auto Dial button for the person’s extension. If the light is on, the person is unavailable. See “Handling an Unsuccessful Transfer” in this section. If the light is off, go to Step 2. 2.
  • Page 110 Features To Transfer to an Outside Number Before you try to transfer a call to an outside number, check with your system manager. Your communications system may have restrictions on outside transfers. NOTE: Calls transferred to outside numbers may vary in transmission quality.
  • Page 111 Features Handling an Unsuccessful Transfer An unsuccessful transfer results when the extension you are calling is busy or unanswered. The call returns to your console for further handling. You can do one of the following: Take a message from the caller and press Send/Remove Message to turn on your coworker’s Send/Remove...

  • Page 112: A Feature Codes

    Feature Codes This appendix provides a summary table showing feature codes. Use feature codes to activate features that are not programmed on line buttons. To use a feature code, press the programmed Feature button and dial the code for the feature you want to use.

  • Page 113: Feature Codes

    Feature Codes Code Feature 82 + code + # Account Code Entry Callback — Selective Call Waiting — pickup† Camp-On 760 + extension Extension Status Off (Operator) Extension Status 1 761 + extension Extension Status 1 (Operator) Extension Status 2 762 + extension Extension Status 2 (Operator) 34 + extension...
  • Page 114 Feature Codes Code Feature 38 + extension Send/Remove message Paging 9 + line + zone Loudspeaker Paging code (01—24) Personal Speed Dial† Pickup group 9 + extension inside 9 + line outside Privacy Reminder Service *81 + extension cancel reminder 81 + ext.

  • Page 115: B Programming Codes

    Programming Codes This chapter provides a summary table showing programming codes. Use the programming codes to program features on unlabeled line buttons for one-touch feature use or to turn features on and off. You can use any unlabeled line button to program features.

  • Page 116: Programming Codes

    Programming Codes Programming Code Feature Account Code Entry *754 Auto Answer All† Auto Dial *22 + extension inside† *21 + number outside† Callback **12 automatic callback off‡ automatic callback on‡ selective callback Call Waiting **11 off‡ on‡ Camp-On Coverage *40 + extension individual, primary†...
  • Page 117 Programming Codes Programming Code Feature Extension Status 2 Feature button† Forward Last Number Dial Messaging delete message leave message next message *751 posted message† return call scroll send/remove message Night Service† Notify *758 + extension notify receive† *757 + extension notify send†...
  • Page 118 Programming Codes Programming Code Feature Pickup general pickup group pickup *9 + extension inside *9 + line number outside Privacy Reminder Service **81 cancel reminder *752 missed reminder† next message set reminder Ringing Options *342 abbreviated off‡ *341 abbreviated on‡ *346 delayed all lines‡...

  • Page 119: C Special Characters

    Special Characters When you program Auto Dial buttons or Personal Speed Dial codes, you are storing a sequence of numbers to be dialed automatically. Some dialing sequences need special characters. For example, you would press Hold to insert a pause (p) after the dial-out code in a dialing sequence so the system is allowed to seize an outside line before dialing the number.

  • Page 120: Special Characters

    Special Characters The following table describes special characters. Ask your system manager which special characters are needed and when to use them. See... Means... Press... Stop. Halts the dialing sequence to allow the Drop system to respond. Pause. Inserts 1.5 second pause in the dialing Hold sequence.

  • Page 121: D System Specifics

    System Specifics Use the following list to verify that you have the codes and special instructions you need to use your console’s features. If several operators use the same console, your system manager should complete this list. System Specifics D - 1...
  • Page 122 System Specifics Loudspeaker Page Account Code Entry Yes, list zones Yes, codes Coverage Night Service Group Coverage Rece Y e s Automatic On/Off Password Direct Station Selector Shift 1 range___ to Y e s Shift 2 range___ to Shift 3 range___ to One-Touch Transfer Automatic Completion Park Zones...
  • Page 123 System Specifics Reminder Service- Group Page or Page All Automatic Cancel Y e s , Yes, time of day on DSS Shift (1, 2, or 3) Operator Alarm Group Page extensions Yes, report to Calling Groups Yes, list extensions Dial-out code Yes, code Pickup Group Y e s...
  • Page 124 Index Calendar 4-19 — 4-20 Account Code Entry 4-9 — Calls 4-11 answering 2-8 Alarm 4-12 making 2-5 — 2-7 Alarm Clock 4-13 — 4-15 restrictions 4-41 Amplifier 1-12 types 2-3 — 2-4 ANI 2-4 Camp-On 4-21 — 4-22 Answering machine 1-3 Clock functions 1-10 Auto Answer All 2-2 Codes...
  • Page 125 Index Disconnect 1-10 Display buttons 1-10 Group Page 4-42 screen 1-8, 1-10 DLC 1-4 Do Not Disturb 1-20, 4-36 — 4-37 Drop 1-8, 1-10 DSS 1-4, 1-10, 1-16 Handset 1-8, 1-10 DSS buttons 1-16 — 1-18 Headset 1-3, 1-11, 2-2 HFAI 1-8, 2-8 Hold 1-8, 1-10, 2-8 Extension status 4-27 —...
  • Page 126 Index DSS button 1-20 line button 1-19 message 4-32 — 4-36 Next Message 4-49 Message Status 1-20 — Night Service 4-39 — 4-41 1-21 Line buttons 1-2, 1-8, 1-10, 1-13 — 1-15 Loudspeaker paging 4-42, 4-44 One-Touch Transfer 4-22, 4-56 Originate Only option 1-13 Outside call 2-4, 2-7 Manual Completion 4-59 —...
  • Page 127 Index Speakerphone 1-3, 1-8, 2-8 Programming volume control 1-8, 1-10 button 4-7 Speakerphone codes B-1 paging 4-42 — 4-43 features 4-5 — 4-6 System Access (SA) buttons 1-13 — 1-14 System problems 4-12 System Speed Dial 4-53 — 4-54 Recall 1-8, 1-10 Reminder Cancel 4-49, 4-52 messages 4-51...
  • Page 128 Index Voice-announced transfer 4-57 Voice option 1-13 Volume, control 1-10 Index IN-5...
  • Page 129 Graphics © AT&T 1988 AT&T 555-620-132...

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