AT&T MERLIN LEGEND Release 2.0 System Programming Manual page 421

Programming Procedures
Hold Return
Use this procedure to determine whether calls on hold are returned to the QCC
queue or remain on hold on the QCC operator console after the hold timer has
expired twice. After the hold timer expires the first time, the operator hears an
abbreviated ring as a call-on-hold reminder. If another call is received at the
same time the hold timer expires, 10 seconds are added to the programmed
operator hold timer interval. If the QCC operator does not pick up a call by the
time the hold timer expires twice, the call can be programmed to either remain
on hold or return to the QCC queue.
This option cannot be programmed for individual QCC operator positions; the
single setting applies to all QCC operator positions.
Entering Programming
Console: Select Menu
PC/SPM: Type SPM
Exiting Without Changes
To exit from any screen without making changes, select Exit on the console or
[F5]
press on the PC before saving your entry or menu selection.
Summary Hold Return
Programmable by
Mode
Idle Condition
Planning Form
Factory Setting
Valid Entries
Inspect
Copy Option
Console Procedure
PC Procedure
3-330 Hold Return
Sys Program
Exit
[F1]
press any key
System manager
Hybrid/PBX
Not required
Form 6a, Optional Operator Features
Calls remain on hold
Remain on hold, Return to QCC queue
No
No
Operator Queued Call
the hold return Enter
[F3] [F2] [F1]
[F10] [F5] [F5]
[F5]
Hold Rtrn Select
Exit Exit
Select the hold return