ZyXEL Communications MSC1024G Series User Manual page 972

Chapter 39 Troubleshooting
I cannot use FTP to upload / download the configuration file. / I cannot use
FTP to upload new firmware. (edit as needed)
See the troubleshooting suggestions for
configurator.
The SNMP manager server cannot get information from the MSC.
1 Ping the MSC from the SNMP server. If you cannot, check the cable, connections and IP
configuration.
2 Check to see that the community (or trusted host) in the MSC matches the SNMP
server's community.
3 Make sure that your computer's IP address matches a configured trusted host IP address
(if configured).
I cannot telnet into the MSC.
1 Make sure that a telnet session(s) is not already operating. The MSC only accepts one
telnet session at a time (or a total of four Telnet and SSH sessions with multiple login
enabled).
2 Make sure that your computer's IP address matches a configured secured client IP
address (if configured). The MSC immediately disconnects the telnet session if secured
host IP addresses are configured and your computer's IP address does not match one of
them.
3 Make sure that you have not disabled the Telnet service or changed the server port
number that the MSC uses for Telnet.
4 Ping the MSC from your computer.
5 If you are able to ping the MSC but are still unable to telnet, contact the distributor.
6 If you cannot ping the MSC, check the cable, connections and IP configuration.
7 See the troubleshooting suggestions for
web configurator.
I cannot use the console port to access the MSC.
Make sure you use terminal emulation software with the correct settings. The default settings
are VT100 terminal emulation, 9600 bps, No parity, 8 data bits, 1 stop bit, and no flow control;
although you can use the commands to configure the console port speed.
972
Ignore the suggestions about your browser.
Ignore the suggestions about your browser.
I cannot see or access the Login screen in the web
I cannot see or access the Login screen in the
MSC1000G/1024G/1224G Series User's Guide