ZyXEL Communications MSC1024G Series User Manual page 971

I forgot the password.
1 The default password is 1234.
2 Contact customer support for how to reset your device to the factory defaults if you have
forgotten the password.
I cannot see or access the Login screen in the web configurator.
1 Make sure you are using the correct IP address.
• The default in-band IP address is 192.168.1.1. The default out-of-band IP address is
192.168.0.1
• If you changed the IP address, use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting
suggestions for
2 Check the hardware connections, and make sure the LEDs are behaving as expected. See
the IES-6000M or IES-5000 Series User's Guide and
3 Make sure your Internet browser does not block pop-up windows and has JavaScripts
and Java enabled.
4 Make sure your computer is in the same subnet as the MSC. (If you know that there are
routers between your computer and the MSC, skip this step.)
5 Reset the device to its factory defaults, and try to access the MSC with the default IP
address. See
6 If the problem continues, contact the network administrator or vendor, or try one of the
following.
• Try to access the MSC using another service, such as Telnet. If you can access the MSC,
use the sys client show, sys user show, and sys server show commands
to find out why the MSC does not respond to HTTP.
• If you are using in-band management, try connecting to the out-of-band management port
or the console port.
I can see the Login screen, but I cannot log in to the MSC.
1 Make sure you have entered the user name and password correctly. The default user
name is admin, and the default password is 1234. These fields are case-sensitive, so
make sure [Caps Lock] is not on.
2 If this does not work, you have to reset the device to its factory defaults. See
39.8 on page
MSC1000G/1024G/1224G Series User's Guide
I forgot the IP address for the MSC.
Section 39.8 on page 975.
975.
Chapter 39 Troubleshooting
Chapter 2 on page 55.
Section
971