Remote Support Management (Remcs); Display Communication Log - Fujitsu ETERNUS DX60 S3 User Manual

Chapter 1 System Management

1.13 Remote Support Management (REMCS)

1.13 Remote Support Management (REMCS)
This section describes remote support management (by REMCS).
Remote support management (by REMCS) provides the following functions:

• Display Communication Log

• Setup Remote Support
• Update Customer Information
• Update Communication Environment Information
• Setup Log Sending Parameters
• Stop/Restart Remote Support
1.13.1 Display Communication Log
This function displays the communication log between the ETERNUS DX and REMCS center using the Remote
Support function.
When the Remote Support function cannot be operated properly, for example, cannot be connected to the
REMCS center, use this log to identify the cause of the problem.
The communication log includes requests from the ETERNUS DX to the server, and responses from the server
to the ETERNUS DX. Only the communication log of the last executed event is displayed.
If the settings in
function cannot be used.
The procedure to display communication log is as follows:
Procedure
1
Click [Display Communication Log] in [Action].
"1.13.2 Setup Remote Support" (page 193)
192
ETERNUS Web GUI User's Guide (Settings)
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