Remote Support (By Remcs) Setup - Fujitsu ETERNUS DX S5 Series Configuration Manual

8. Monitoring Settings
Remote Support Setup
(3)
Click the [Set] button.
A confirmation screen appears.
(4)
Click the [OK] button.
The AIS Connect settings are applied.
(5)
Check the setting completion message and click the [Done] button.
The screen display returns to the remote support screen.
4
Confirm the connection of the ETERNUS DX and the AIS Connect server in the remote support center.
(1)
In [Action], click [Test Server Connectivity].
A confirmation screen appears.
(2)
Click the [OK] button.
The connection with the server is checked. The result is displayed in the [Test Server Connectivity
Result] screen.
(3)
Click the [Done] button.
The screen display returns to the remote support screen.
5
Send the test event to confirm that the event is reported to the AIS Connect server.
(1)
In [Action], click [Send AIS Connect Test Event].
A confirmation screen appears.
(2)
Click the [OK] button.
The test event is sent to the AIS Connect server. The result is displayed in the [Send AIS Connect Test
Event Result] screen.
(3)
Click the [Done] button.
The screen display returns to the remote support screen.

Remote Support (by REMCS) Setup

When using the remote support function by REMCS, perform the environment settings for connecting to the
remote support center, and register the customer information to send to the remote support center.
IMPORTANT
If the AIS Connect function is being used, disable the AIS connect function and then start the remote
support (by REMCS) setup.
1
On the navigation of the ETERNUS Web GUI screen, click [System].
The [System] screen appears.
2
In [Category], click [REMCS] in [Remote Support].
The [Support Information] tab screen of the [Remote Support] screen appears.
3
In [Action], click [Setup Remote Support].
The [Setup Remote Support] screen appears.
172 Configuration Guide (Basic)