12.7 Cs Remote Care; Outlines; Setting Up The Cs Remote Care - Konica Minolta bizhub C360 Service Manual

Field Service Ver. 2.1 Feb. 2012

12.7 CS Remote Care

12.7.1

Outlines

• CS Remote Care enables the machine and the computer at CS Remote Care center to
exchange data through telephone/fax line in order to control the machine.
• CS Remote Care enables the machine to call the computer at the center when trouble
occurs. It also enables the computer at the center to contact the machine for the neces-
sary data.
• Data which CS Remote Care handles can be divided into the following groups.
a. Data which show the status of use of the machine such as total count, PM count.
b. Data which show the abnormal situation on the machine such as where and how
often errors occur.
c. Data on adjustment
d. Data on setting
NOTE
• It cannot be set when the following setting is set to "ON".
[Administrator Settings] → [Security Settings] → [Enhanced Security Mode]
12.7.2

Setting up the CS Remote Care

NOTE
• For resetting up the machine which CS Remote Care has already been set up,
clear the RAM for CS Remote Care before resetting.
See P.416
• When using a telephone line modem for connection, use the data modem which is
based on the ITU-T recommendations V.34/V.32 bis/V.32 and AT command.
A. Using the tel/fax modem, E-mail
Step
Using the telephone
line modem
0 Register the device ID to the application at CS Remote Care center.
The initial connection is not available unless the device ID is registered.
1 Connecting the
modem
Turn the power for the
modem OFF. Connect
the machine and the
modem with a modem
cable. Connect the
modem and the wall
jack with a modular
cable.
* For connecting the
modular cable, see the
manual for the modem.
2 Inputting the ID code
1. Select [Service Mode] → [CS Remote Care] → [ID Code], and touch [ID Code].
2. Input the seven digits ID of the service person, and touch [ID Code] again.
See P.413
Procedure
Using the Fax line
modem *1
Be sure to remove the Be sure to remove the telephone line modem
telephone line modem when e-mail is used.
when the fax line is
used.
12. SERVICE MODE
Using E-mail
399