10.7 Cs Remote Care; Outlines; Setting Up The Cs Remote Care - Konica Minolta bizhub C450 Service Manual

Field Service Ver. 1.0 Mar. 2005

10.7 CS Remote Care

10.7.1

Outlines

• CS Remote Care enables the machine and the computer at CS Remote Care center to
exchange data through telephone line in order to control the machine.
• CS Remote Care enables the machine to call the computer at the center when trouble
occurs. It also enables the computer at the center to contact the machine for the neces-
sary data.
• Data which CS Remote Care handles can be divided into the following groups.
a. Data which show the status of use of the machine such as Total count, PM count.
b. Data which show the abnormal situation on the machine such as where and how
often errors occur.
c. Data on adjustment
d. Data on setting
10.7.2

Setting Up the CS Remote Care

NOTE
• For resetting up the machine which CS Remote Care has already been set up,
clear the RAM for CS Remote Care before resetting.
☞ For clearing the RAM, see 256.
• When using the telephone line for connection, use the recommended modem.
(For recommended modem, contact responsible person of KONICA MINOLTA.)
Step
Register the device ID to the application at CS Remote Care Center.
0
The initial connection is not available unless the device ID is registered.
Connecting the modem
Turn the power for the modem OFF. Connect the machine and the modem with a modem cable.
1
Connect the modem and the wall jack with a modular cable.
* For connecting the modular cable, see the manual for the modem.
Clearing the RAM
1. Select Service Mode → CS Remove Care, and touch "Detail Setting" key.
2. Touch "RAM Clear" key.
3. Select Set, and touch "OK."
2
☞
256
NOTE
• When Detail Setting key is not displayed, skip this step and proceed to Step 3.
Selecting the CS Remote Care function
3
Select Service Mode → CS Remove Care → System Selection, and touch "Modem" key.
Inputting the ID Code
1. Select Service Mode → CS Remote Care → ID Code, and touch "ID Code" key.
4
2. Input the seven digits ID of the service person, and touch "ID Code" key again.
☞
255
Setting the date and time for CS Remote Care
1. Select Service Mode → CS Remote Care, and touch "Detail Setting" key.
5 2. Touch "Date & Time Setting" key.
3. Input the date, time and the time zone using the 10-Key Pad, and touch "Set" key.
☞
256
Setting the Center ID
1. Select Service Mode → CS Remote Care, and touch "Detail Setting" key.
6
2. Touch Machine Setting → Center ID, and input the Center ID (five digits).
☞
256
Procedure
10. Service Mode
247