11.11 Cs Remote Care; Outlines; Setting Up The Cs Remote Care - Konica Minolta bizhub 250 Service Manual

Field Service Ver. 1.0 Aug. 2005

11.11 CS Remote Care

11.11.1

Outlines

• CS Remote Care enables the machine and the computer at CS Remote Care center to
exchange data through telephone line or E-Mail in order to control the machine.
• CS Remote Care enables the machine to call the computer at the center when trouble
occurs. It also enables the computer at the center to contact the machine for the neces-
sary data.
• Data which CS Remote Care handles can be divided into the following groups.
a. Data which show the status of use of the machine such as Total count, PM count.
b. Data which show the abnormal situation on the machine such as where and how
often errors occur.
c. Data on adjustment
d. Data on setting
11.11.2

Setting Up the CS Remote Care

NOTE
• For resetting up the machine which CS Remote Care has already been set up,
clear the RAM for CS Remote Care before resetting.
For clearing the RAM, see 187 Page.
• When using the telephone line for connection, use the recommended modem.
(For recommended modem, contact responsible person of KONICA MINOLTA.)
Step
Using the telephone line modem
Register the device ID to the application at CS Remote Care Center.
0
The initial connection is not available unless the device ID is registered.
Connecting the modem
Turn the power for the modem OFF. Connect
the machine and the modem with a modem
1 cable. Connect the modem and the wall jack
with a modular cable.
* For connecting the modular cable, see the
manual for the modem.
Clearing the RAM
1. Select [Tech. Rep. Mode] → [CS Remove Care], and touch [Detail Setting].
2 2. Touch [RAM Clear].
3. Select [Yes], and touch [END].
187
Selecting the CS Remote Care function
Select [Tech. Rep. Mode] → [CS Remove Care]
3
→ [System Input], and touch [Modem].
Inputting the ID Code
1. Select [Tech. Rep. Mode] → [CS Remote Care] → [ID Code].
4
2. Input the seven digits ID of the service person, and touch [ID Code] again.
186
Setting the date and time for CS Remote Care
1. Select [Tech. Rep. Mode] → [CS Remote Care], and touch [Detail Setting].
5 2. Touch [Date & Time Setting].
3. Input the date, time and the time zone using the 10-Key Pad, and touch [Job Start].
187
EDNord - Istedgade 37A - 9000 Aalborg - telefon 96333500
Procedure
Using E-mail
Be sure to remove the telephone line modem
when e-mail is used.
Selecting the CS Remote Care function
Select [Tech. Rep. Mode] → [CS Remove Care]
→ [System Input], and touch [E-Mail].
11. Tech. Rep. Mode
177