for Customer Engineer About this guidebook In the firmware, the license activation system is newly adopted. Some additional functions will be available after the license activation. This guidebook explains outline and operation procedure of License Management. i-Option firmware is also including some additional functions that can be used without the authentication.
for Customer Engineer License Operations When you start, stop or repair using the license activation base functions, those operations, Activation, Deactivation, Repair or Initialization, have to be made as you intended. There are 4 types of License Operations. License Operations Activation This is the operation to enable License Activation Base Functions and make the functions operational.
for Customer Engineer Necessary information to perform License operation You need to get necessary information for each operation and send it to MFP and LMS to execute the license operations. Following chart shows necessary information for each operation. Activation Deactivation Repair Initialization To LMS...
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for Customer Engineer License Code Use this code to MFP when you activate License Activation Base Functions. License Management Server (LMS) issues this code. Deactivation Code This code is issued from LMS. This code is prepared on LMS when the necessary information is entered in LMS.
for Customer Engineer Input/ Display confirmation procedure when operation the license management Details about the procedure are described from the next page. You need to execute the license operation on the LMS/ PC (Web browser)/ MFP panel. (Image) It is possible to input/ display information in the following ways. Use the printing from MFP.
for Customer Engineer Activation You need to perform Activation to use License Activation Base Functions. The following is the explanation about the Activation. Overview of Activation Operation Find Token Number on Token Certificate, and get Serial Number and Request Code from MFP. From PC, access to LMS using Web browser, and input Token Number, Serial Number and Request Code to LMS.
for Customer Engineer Necessary Information Serial Number (13 digits) Request Code (30 digits) Token Number (20 digits) License Code (30 digits) Function Code Relation of Hardware, Requirement/ Condition, and Information Necessary Hardware Requirement/ Condition Information FW for i-Option is installed to [Serial Number] the MFP.
for Customer Engineer Flow chart for Activation There are 3 steps to perform Activation. Gather Information from MFP/ Kit Light blue Access to LMS Yellow MFP Activation Pink The following is the flow chart for the Activation. Prepare the MFP (FW for i-Option) Prepare PC (additional memory)
for Customer Engineer Activation using [License Install Utility] It is possible to issue the License Code from LMS, and activate the MFP function using License Install Utility. Please refer to the Users Guide of License Install Utility for the detailed procedure. Caution: When you issue the License Code and activate the MFP function, you need to use the same PC that installed “License Install Utility”.
for Customer Engineer Activation Procedure The following is the step by step procedure to activate License Activation Base Functions. 1. Gather information from MFP/ Kit 1-1. Find [Token Number] from License Kit. 1-2. Get [Request Code] and [Serial Number] from MFP. 2.
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for Customer Engineer 1. Gather information from MFP/ Kit 1-1. Find [Token Number] from License Kit. 1-2. Get [Request Code] and [Serial Number] from MFP. 2. Access to LMS 3. MFP Activation •License Kit a) Purchase License Kit and get Token Certificate.
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for Customer Engineer 1. Gather information from MFP/ Kit 1-1. Find [Token Number] from License Kit. 1-2. Get [Request Code] and [Serial Number] from MFP. •MFP panel <Service Mode> •PSWC Acquisition procedure: MFP panel <Administrator Mode> 2. Access to LMS 3.
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for Customer Engineer d) Select [Yes] and press [OK]. e) Press [Print List] and print displayed [Request Code] and [Serial Number]. Or write down [Request Code] and [Serial Number]. *Please pay attention “U” and “V”, “0 (number)” and “O (alphabet)”. “0 (Number)” is not used in [Request Code].
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for Customer Engineer 1. Gather information from MFP/ Kit 1-1. Find [Token Number] from License Kit. 1-2. Get [Request Code] and [Serial Number] from MFP. •MFP panel <Service Mode> •PSWC Acquisition procedure: MFP panel <Administrator Mode> 2. Access to LMS 3.
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for Customer Engineer 1. Gather information from MFP/ Kit 1-1. Find [Token Number] from License Kit. 1-2. Get [Request Code] and [Serial Number] from MFP. MFP panel <Administrator Mode> •MFP panel <Service Mode> •PSWC Acquisition procedure: 2. Access to LMS 3.
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for Customer Engineer d) Write down displayed [Request Code] and [Serial Number], or print this page. *Please pay attention “U” and “V”, “0 (number)” and “O (alphabet)”. “0 (Number)” is not used in [Request Code]. (If you access LMS using the same PC that access to PSWC, you can input Request Code using Copy-and-Paste.) e) Go on to the next step [2.
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for Customer Engineer 1. Gather information from MFP/ Kit 2. Access to LMS 2-1. Access to LMS and get [License Code] and [Function Code]. Acquisition procedure: •LMS <Administrator Menu> •LMS <CE Login> 3. MFP Activation • Get [License Code] and [Function Code] from LMS <Administrator Menu>. a) Access to the following URL from PC connected to the internet.
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for Customer Engineer d) Select the display Language. e) Input Serial Number of MFP to [MFP Serial Number] and click [Next]. f) Input [Request Code] and click [Next]. * Please pay attention “U” and “V”, “0 (number)” and “O (alphabet)”. “0 (Number)”...
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for Customer Engineer h) Click [OK]. i) Check [Token Number] and [Product Description] and click [Next]. If you find a mistake, click [DEL] button and start from the operation “g)” again. j) Click [Generate License Code]. * If there is no need to input Request Code, the input on the text box will be restricted.
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for Customer Engineer l) Click [Print] button to print this page or write them down. * Please pay attention “U” and “V”, “0 (number)” and “O (alphabet)”. “0 (Number)” is not used in [License Code]. (When you access MFP and LMS from the same PC, you also use Copy and Paste to enter the code.) m) Close the window and go on to the next...
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for Customer Engineer 1. Gather information from MFP/ Kit 2. Access to LMS 2-1. Access to LMS and get [License Code] and [Function Code]. •LMS <Administrator Menu> •LMS <CE Login> Acquisition procedure: 3. MFP Activation • Get [License Code] and [Function Code] from LMS <CE Login>. a) Access to the following URL from PC connected to the internet.
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for Customer Engineer d) Enter the [E-Mail Address] and the [Password] that you registered and then click [Login]. e) Click [OK]. f) Click [Generate License Code]. * [Deactivate License Code], [Deactivate License Code in LMS] and [Repair License Code] are not displayed on [Generate License Code] procedure from Administrator Menu link (refer to Page20).
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for Customer Engineer h) Input [Request Code] and click [Next]. * Please pay attention “U” and “V”, “0 (number)” and “O (alphabet)”. “0 (Number)” is not used in [Request Code]. *If there is no need to input Request Code, the following message is displayed.
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for Customer Engineer l) Click [Generate License Code]. * If there is no need to input Request Code, the input on the text box will be restricted. (operation h) In this case, it is possible to generate License Code without inputting Request Code. m) Click [OK].
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for Customer Engineer 1. Gather information from MFP/ Kit 2. Access to LMS 3. MFP Activation 3-1. Input [License Code], [Function Code] and activate the function. Activation procedure: •MFP panel <Administrator Mode> •MFP panel <Service Mode> •PSWC • Perform Activation from MFP panel <Administrator Mode> a) Enter in Administrator Mode and press [Forward].
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for Customer Engineer d) Select [Function Code]. e) Input [Function Code] and press [OK]. *Please pay attention “U” and “V”, “0 (number)” and “O (alphabet)”. f) Select [License Code]. g) Input [License Code] and press [OK]. *Please pay attention “U” and “V”, “0 (number)” and “O (alphabet)”.
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for Customer Engineer h) After confirming [Function Code] and [License Code], press [Install]. i) Select [Yes] and press [OK]. j) When this screen is displayed, reboot the MFP. k) After rebooting MFP, check the functions were activated. Administrator Settings> License Settings> List of Enabled Functions Confirm that activated functions are displayed in the [Function Name] list.
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for Customer Engineer 1. Gather information from MFP/ Kit 2. Access to LMS 3. MFP Activation 3-1. Input [License Code], [Function Code] and activate the function. •MFP panel <Administrator Mode> •MFP panel <Service Mode> •PSWC Activation procedure: • Perform Activation from MFP panel <Service Mode>. a) Enter in Service Mode, and then press “Stop”,”9”.
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for Customer Engineer d) Select [License Code]. e) Input License Code and press [END]. *Please pay attention “U” and “V”, “0 (number)” and “O (alphabet)”. “0 (Number)” is not used in [License Code]. f) After checking [Function Code] and [License Code], press [Apply].
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for Customer Engineer h) After rebooting MFP, check the functions were activated. Service Mode> Billing Setting> License Management> Function List Confirm that activated functions are displayed in the Function List. The Activation operation completed. Issued by BT-CSO Ver 1.01...
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for Customer Engineer 1. Gather information from MFP/ Kit 2. Access to LMS 3. MFP Activation 3-1. Input [License Code], [Function Code] and activate the function. •MFP panel <Administrator Mode> •MFP panel <Service Mode> •PSWC Activation procedure: • Perform Activation from PSWC. a) Login to PSWC in the Administrator mode.
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for Customer Engineer d) When this screen is displayed, reboot the MFP. e) After rebooting MFP, check the functions were activated. PSWC Administrator Mode> [Maintenance]> [License Settings]> [List of Enabled Functions] Activated functions are displayed in the List of Enabled Functions. The Activation operation completed.
for Customer Engineer Deactivation This is the operation to deactivate the activated functions. Deactivated function will be unavailable and not displayed on the panel. The following is the explanation about the Deactivation. Overview of Deactivation operation Register Serial Number of MFP and purchased Token Number from PC to LMS using Web browser.
for Customer Engineer Necessary Information Serial Number (13 digits) Token Number (20 digits) Deactivation Code (35 digits) Deactivation Complete Code (35 digits) Function Code Relation of Hardware, Requirement/ Condition, and Information Necessary Hardware Requirement/ Condition Information FW for i-Option is installed to [Serial Number] the MFP.
for Customer Engineer Flow chart for Deactivation There are 3 steps to perform Deactivation. Gather Information from MFP/ Kit Light blue Get Deactivation Code Yellow MFP Deactivation Pink The following is the flow chart for the Deactivation. Prepare MFP Prepare PC Find [Serial Number] Confirm that access to internet from MFP.
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for Customer Engineer continued from previous page Input [Deactivation Code] and [Function Code] to MFP and deactivate functions. Get [Deactivation Completion Code] from MFP. Access to LMS from Web browser. After inputting [Serial Number], register [Deactivation Complete Code] to LMS. Complete Deactivation Issued by BT-CSO Ver 1.01...
for Customer Engineer Deactivation Procedure The following is the step by step procedure to deactivate License Activate Base Functions. 1. Gather information form MFP/ Kit 1-1. Find [Token Number] from License Kit. 1-2. Find [Serial Number] from MFP. 2. Get Deactivation code 2-1.
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for Customer Engineer 1. Gather information from MFP/ Kit 1-1. Find [Token Number] from License Kit. 1-2. Find [Serial Number] from MFP. 2. Get Deactivation Code 3. MFP Deactivation • License Kit a) Confirm Token Number that is described in Token Certificate.
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for Customer Engineer 1. Gather information from MFP/ Kit 2. Get Deactivation Code 2-1. Access to LMS and get [Deactivation Code]. 3. MFP Deactivation a) Access to the following URL from PC connected to the internet. https://lms.konicaminolta.com/license/KM/support.aspx *During the procedure with LMS, when you need to return the previous screen, press the back icon on the web browser.
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for Customer Engineer d) Enter the [E-Mail Address] and the [Password] that you registered and then click [Login]. e) Click [OK]. f) Click [Deactivate License Code]. g) Enter the [MFP Serial Number] and then press [Retrieve]. Issued by BT-CSO Ver 1.01...
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for Customer Engineer h) Activated function list of MFP (Serial Number was input in the above step) is displayed. Check the check box for License Kit that needs Deactivation, and click [Registration]. *Confirm that Token Number of function that needs Deactivation is identical with Token Number from [1.
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for Customer Engineer 1. Gather information from MFP/ Kit 2. Get Deactivation Code 3. MFP Deactivation 3-1. Input [Deactivation Code] and [Function Code] to MFP, and deactivate functions. Input from: • MFP panel <Service Mode> 3-2. Input [Deactivation Complete Code] to LMS. a) Enter in Service Mode, and then press “Stop”,”9”.
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for Customer Engineer e) Select [Deactivation Code]. f) Input Deactivation Code and press [END]. * Please pay attention “U” and “V”, “0 (number)” and “O (alphabet)”. “0 (Number)” is not used in [Deactivation Code]. g) Press [Apply] after checking Function Code and Deactivation Code you entered.
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for Customer Engineer j) Exit from Service Mode and go on to the next step [3-2. Input [Deactivation Complete Code] to LMS]. Issued by BT-CSO Ver 1.01...
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for Customer Engineer 1. Gather information from MFP/ Kit 2. Get Deactivation Code 3. MFP Deactivation 3-1. Input [Deactivation Code] and [Function Code] to MFP, and deactivate functions. 3-2. Input [Deactivation Complete Code] to LMS. a) Access to the following URL from PC connected to the internet. https://lms.konicaminolta.com/license/KM/support.aspx *During the procedure with LMS, when you need to return the previous screen, press the back icon on the web browser.
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for Customer Engineer d) Enter the [E-Mail Address] and the [Password] that you registered and then click [Login]. e) Click [OK]. f) Click [Deactivate License Code in LMS]. g) Input [MFP Serial Number] and [Deactivation Complete Code], and click [Registration]. Issued by BT-CSO Ver 1.01...
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for Customer Engineer h) Click [OK]. By pressing [Cancel], it is possible to correct what was entered. i) When this screen is displayed, register of Deactivation Complete Code to LMS is completed. The Deactivation operation completed. Issued by BT-CSO Ver 1.01...
for Customer Engineer Repair After replacement of the parts, the message “License Management Error occurred” may be displayed on the control panel. When the message appears, it is necessary to perform repair operation. The repair operation can be done with accessing LMS. When those parts as listed below are replaced, the message “License Management Error”...
for Customer Engineer Overview of Repair Operation With accessing LMS with the web browser, it is necessary to enter the Serial number, Request Code, and Repair Request Code. Then LMS issues Repair Code and Function Code. With using the Repair Code issued from LMS, the repair operation will be preformed.
for Customer Engineer Relation of Hardware, Requirement/ Condition, and Information Necessary Hardware Requirement/ Condition Information FW for i-Option is installed to [Serial Number] the MFP. [Request Code] [Repair Request Code (Repair Demand Code)] Web browser None Internet Access environment License Management Server BT manages this Server.
for Customer Engineer Flow chart for Repair There are 3 steps to perform Repair. Gather information from MFP Light blue Access to LMS Yellow MFP Repair Pink The following is the flow chart for the Repair. Prepare MFP Prepare PC Confirm that access to LMS using Web browser is possible.
for Customer Engineer Repair Procedure The following is the step by step procedure to perform repair. 1. Gather information from MFP 1-1. From MFP, gather those information, [Request Code], [Serial Number] and [Repair Request Code (Repair Demand Code)]. 2. Access to LMS 2-1.
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for Customer Engineer 1. Gather information from MFP. 1-1. From MFP, gather those information, [Request Code], [Serial Number] and [Repair Request Code (Repair Demand Code)]. Acquisition procedure: From the control panel <Service Mode> 2. Access to LMS 3. Repair the MFP (License Error) •...
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for Customer Engineer d) [Serial Number], [Repair Request Code (Repair Demand Code)], and [Request Code] are displayed. Print them or write them down. Press Start button to print them. *Please pay attention “U” and “V”, “0 (number)” and “O (alphabet)”. “0 (number)”...
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for Customer Engineer 1. Gather information from MFP 2. Access to LMS 2-1. Access to LMS to receive [Repair Code (Repair Permission Code)], [License Code] and [Function Code]. 3. Repair the MFP (License Error) a) Access to the following URL from the PC connected to the internet. https://lms.konicaminolta.com/license/KM/support.aspx *During the procedure with LMS, when you need to return the previous screen, press the back icon on the web browser.
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for Customer Engineer d) Enter the [E-Mail Address] and [Password] that you registered and then click [Login]. e) Click [OK]. f) Click [Repair License Code]. g) Enter [MFP Serial Number], [Request Code], and [Repair Request Code (Repair Demand Code)]. After that, click [Registration]. Issued by BT-CSO Ver 1.01...
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for Customer Engineer h) Click [OK]. By pressing [Cancel], it is possible to correct what was entered. i) [Repair Code (Repair Permission Code)], [License Code] and [Function Code] are displayed. Print this page by clicking [Print] button or write down the information.
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for Customer Engineer 1. Gather information from MFP 2. Access to LMS 3. Repair the MFP (License Error) 3-1. Input Repair Code (Repair Permission Code) to solve the License Error. Input from: •Control Panel <Service Mode> • Perform Repair in <Service Mode>. a) Enter in Service Mode, and then press “Stop”,”9”.
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for Customer Engineer e) Turn the main switch OFF and ON. f) The error condition will be resolved. The repair operation completed. Caution: When License Management error is detected on the MFP with the License activated after replacing NVRAM, it is necessary to perform License activation to enable the License Activation base function after completion of the repair operation.
for Customer Engineer Initialization When the message “License Management Error” is displayed on the control panel, the repair operation is first thing to do. However, in case the condition could not be solved after repair operation, the license initialization operation necessary to be performed to clear the condition.
for Customer Engineer The service history, the result of the repair operation and parts replacement history etc. To activate the license, the information is also rewired as explained in License Activation Operation. Relation of Hardware, Requirement/Condition, and Information Necessary Hardware Requirement/ Condition Information i-Option FW has to be...
for Customer Engineer Flow chart for Initialization There are 3 steps to perform Initialization Gather necessary information Light Blue Prepare Initialization Yellow Perform Initialization Pink The following is the flow chart for the initialization. Prepare MFP From MFP [Serial Number] [Request Code] Prepare when communicating with service contact...
for Customer Engineer Initialization Procedure The following is the step by step procedure for initialization. 1. Gather necessary information 1-1. Get [Request Code], [Serial Number] and [Service History] from MFP. 2. Prepare Initialization 2-1. Contact the Support Contact. 2-2. Get [Initialization Code] from Support Contact. 3.
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for Customer Engineer 1. Gather necessary information 1-1. Get [Request Code] and [Serial Number] from MFP. •MFP panel <Service Mode> •PSWC Acquisition procedure: MFP panel <Administrator Mode> 2. Prepare Initialization 3. Perform Initialization • Get [Request Code] and [Serial Number] from MFP panel <Administrator Mode>. a) Login to Administrator Mode and press [Forward].
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for Customer Engineer d) Select [Yes] and press [OK]. e) Press [Print List] and print displayed [Request Code] and [Serial Number]. Or write down [Request Code] and [Serial Number]. *Please pay attention “U” and “V”, “0 (number)” and “O (alphabet)”. “0 (Number)” is not used in [Request Code].
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for Customer Engineer 1. Gather necessary information 1-1. Get [Request Code] and [Serial Number] from MFP. •MFP panel <Service Mode> •PSWC Acquisition procedure: MFP panel <Administrator Mode> 2. Prepare Initialization 3. Perform Initialization • Get [Request Code] and [Serial Number] from MFP panel <Service Mode>. a) Enter in Service Mode, and then press “Stop”,”9”.
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for Customer Engineer 1. Gather necessary information 1-1. Get [Request Code] and [Serial Number] from MFP. MFP panel <Administrator Mode> •MFP panel <Service Mode> •PSWC Acquisition procedure: 2. Prepare Initialization 3. Perform Initialization • Get [Request Code] and [Serial Number] from PSWC. a) Login to PSWC in the Administrator mode.
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for Customer Engineer d) Write down displayed [Request Code] and [Serial Number], or print this page. *Please pay attention “U” and “V”, “0 (number)” and “O (alphabet)”. “0 (Number)” is not used in [Request Code]. (If you access LMS using the same PC that access to PSWC, you can input Request Code using Copy-and-Paste.) e) Go on to the next [2.Prepare Initialization].
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for Customer Engineer 1. Gather necessary information 2. Prepare Initialization 2-1. Contact the Support contact. 2-2. Get [Initialization Code] from the Support contact. 3. Perform Initialization • Contact the Support contact. (Customer engineer) a) Contact the Support contact and inform [Serial Number] [Request Code] [Service History] to get [Initialization Code].
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for Customer Engineer 1. Gather necessary information 2. Prepare Initialization 3. Perform Initialization 3-1. Input [Initialization Code] to MFP and perform Initialization. Initialization procedure: •MFP panel <Service Mode> • Perform Initialization from MFP panel <Service Mode>. a) Enter in Service Mode, and then press “Stop”,”9”.
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for Customer Engineer d) When this screen appears, reboot MFP. And Initialization is completed. After performing Initialization, License Activation Base Function will be disabled. Please refer to [Activation Procedure] and activate the License Activation Base Functions again. Issued by BT-CSO Ver 1.01...
for Customer Engineer Operation procedure when executing particular operation 1. When using the License already activated on the other MFP, (Refer to fig. below) a. Deactivate the License on the MFP A. b. After the deactivation made on MFP A, it is possible to activate the License again on MFP B.
for Customer Engineer NVRAM Replace New NVRAM 3. When replacing Service EEPROM, If replacing Service EEPROM, please make sure to use the new one. License Management error will occur. The following operation is required to solve that error. a. execute Repair b.
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