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C Service Information
502
General - Service Information
C.1
HBM offers comprehensive factory servicing for all HBM Data Acquisition
products. Extended warranties for calibration, repair or both are available.
Installation, on-site or factory training are also available. Contact the factory or
the local sales person for more information. For local contact information, visit
www.hbm.com/support.
If servicing is ever needed on the equipment contact the factory with the model
and serial numbers, a description of the problem, and your contact information.
A Return Material Authorization (RMA) number will be issued. Attach this
number to the unit and/or the accompanying paperwork.
During the warranty period, the customer pays for shipping to HBM. HBM will
pay for the return of the equipment in the same fashion as it was received.
Outside the warranty period, a quote will be given. A purchase order must be
received before work can be performed.
It is recommended that the unit always be shipped in the original shipping
container.
For frequent shipping of some products, HBM offers hard shipping containers
specifically designed for frequent transportation.
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Troubleshooting
