NEC NEAX 2000 Programming Manual page 821

AUTOMATIC CALL DISTRIBUTION (ACD)/
MANAGEMENT INFORMATION SYSTEM (MIS)
GENERAL DESCRIPTION
The Automatic Call Distribution (ACD) with MANAGEMENT INFORMATION SYSTEM (MIS) fea-
ture provides a management information system to be used in conjunction with the built-in ACD features
of the system. The MIS incorporates a supervisor's terminal for real-time monitoring of agent activity,
amber and red alarms, and hard-copy summary reports.
STATION APPLICATION
Not Applicable
OPERATING PROCEDURE
Refer to the CallCenterWorX System Manual.
SERVICE CONDITIONS
1. ACD/MIS requires the ACD/MIS software, application processor, personal computer, and a parallel
printer. The personal computer and parallel printer are user-provided.
2. Only one supervisor terminal is allowed per ACD system. The use of an external 1 to 8 RS-232 Expan-
sion unit can allow up to 8 supervisor terminals. Refer to the CallCenterWorX System Manual for
details on the external expansion unit.
3. The tenant number for the ACD/MIS pilot and agent stations must always be 0.
ND-91285-001(E)
DECEMBER, 1999
(1/1)
Page 39
Revision 1.0