Page 1 NIVERGE 2000 IPS NEAX INTERNET PROTOCOL SERVER Request For Proposal (RFP) Reference Guide May 2006...
Page 2 NEC Unified Solutions, Inc. reserves the right to change the specifications, functions, or features, at any time, without notice. NEC Unified Solutions, Inc. has prepared this document for use by its employees and customers. The information contained herein is the property of NEC Unified Solutions, Inc. and shall not be reproduced without prior written approval from NEC Unified Solutions, Inc.
Page 3: Table Of Contents
Stand Alone System Capacity ...17 IP Remote Network Capacity...23 Chapter 2 System Architecture ... 1 Hardware Architecture ...1 UNIVERGE NEAX 2000 IPS System Configuration ...4 UNIVERGE NEAX IPS DM/IPS DML/IPS DMR System Configuration ...11 Software Architecture ...15 Chapter 3 System Highlights... 1 Processors...1...
Page 4 Chapter 8 System Administration... 1 System Administration ...1 Customer Administration Terminal (CAT) ...1 Maintenance Administration Terminal (MAT) ...2 System Diagnostics ...5 Self Diagnostic/System Messages ...5 Remote Maintenance...5 MP Program Download...6 MA4000 Management System ...8 Chapter 9 Feature Descriptions ... 1 Business/Hotel/Data Feature List ...1 Business/Hotel/Data Feature Descriptions ...5 CCIS Feature List ...34...
Page 5 ISDN Basic Rate Interface (BRI) ...17 ISDN Basic Rate Interface (BRI) ...18 Documentation...21 Chapter 16 Wireless System ... 1 UNIVERGE NEAX 2000 IPS Wireless Communication System (WCS) ...1 Wireless Roaming...3 Wireless – Short Text Message Notification (OAI) ...7 System Description...12 Wireless Specifications...15...
Page 6 Message Center Interface (MCI) ...3 NEAXMail AD-120 ...5 NEAXMail AD-64 ...10 NEAXMail IM-16 LX...24 Chapter 20 System Documentation ... 1 UNIVERGE NEAX 2000 IPS Documentation List...1 Page iv UNIVERGE 2000 IPS Request for Proposal (RFP) Reference Guide NEAX Issue 6...
Page 7: Chapter 1 Introduction
NEC first established a United States presence over 40 years ago when it opened a sales office in New York in 1963. Since that time, NEC has broadened its operations in the United States by expanding into manufacturing, research and software development operations, by employing 7,000 people and by establishing extensive marketing, sales and service networks nationwide with revenues exceeding $5.9 billion.
Page 8 The Invention Age NEC began its solid tradition with some of the first manual telecommunications systems in Japan. During the Invention Age, NEC had achieved the following: In 1900 - NEC began manufacturing its own products In 1903 - NEC manufactured the first battery phone in Japan...
Page 9: Components
NEC’s leadership in these high-tech industries. Components NEC is the world leader in integrated components with billions of dollars in annual sales. NEC provides major processors and component chips to other leading manufacturers of communications, computers and electronic equipment.
Page 10: Communications
Space electronics Social Contributions As a global corporation, NEC aims at achieving a higher level of coexistence with society. We will also strive to become an outstanding corporation respected by all those related to us and fully capable of offering high standards. In order to achieve this, we appreciate the great importance of contributing to society as a good corporate citizen and walk hand in hand with the world toward a better society.
Page 11 Assets NEC’s ability to manufacture and market its offerings depends in large part on its ability to remain profitable. With a substantial revenue base worldwide, NEC has built a strong financial and operational base -- a strong foundation of support our customers can depend on.
Page 12: Nec Unified Solutions, Inc
NEC Unified Solutions, Inc. Established 1963, as a subsidiary of NEC Corporation, Tokyo, Japan (PRIVATE) 6555 North State Highway 161 Headquarters Irving, Texas 75039-2402 PHONE: (214) 262-2000 $3.7 billion Revenues 2,800+ Employees Sales & Marketing 65 offices in 20 states throughout the United States, Puerto Rico Network and Canada.
Page 13 Major Product PUBLIC NETWORKING Asynchronous Transfer Mode (ATM) Switching Areas Broadband Access Systems Digital Loop Carrier Systems Fiber Optic Transmission Systems Microwave Radio Systems Network Management Systems Satellite Communications Systems SONET Transport Systems Internet Access Systems Narrowband Wave Division Multiplexing Systems Personal Access Communications System (PACS) Infrastructure Equipment CORPORATE NETWORKING...
Page 14: Vertical Markets
The 2000 IPS reflects the philosophy of NEC Corporation to integrate C&C technology, and can NEAX provide many voice and non-voice services.
Page 15 4.) Energy Saving and Space Savings - Through employment of state-of-the-art technology in the system circuitry design, NEC has been able to reduce power consumption. As a result, the current consumption of the system has been reduced to 50% of that of any conventional electronic PBX systems.
Page 16 9.) Intelligent Digital Multifunction Terminal - In addition to supporting conventional station equipment, the NIVERGE multifunction terminals. The Dterm terminals are intelligent microprocessor controlled terminals, which enhance the feature capabilities offered by the system and provide the service of conventional key telephones over 1-pair wiring. The Dterm instrument may be equipped with an interface adapter to allow simultaneous voice and data switching, without compromising the voice communication system.
Page 17 Chapter 1 Introduction NIVERGE 2000 IPS NEAX In the modern information-based economy, timely access to accurate information is an essential resource for every successful organization. In many cases it is the primary commodity being created, bought, or sold and anything less than the best communication system puts your organization at a disadvantage.
Page 18: Univerge Neax 2000 Ips
The illustration below shows a typical system layout. UNIVERGE NEAX 2000 IPS IP-PAD MATWorX (Via RS232C) Server Switching Hub DtermIP Switching Client PC DtermIP Client PC Station to Station Connection For DtermIP to DtermIP connection (Peer to Peer connection), the voice data is transmitted and received directly between DtermIPs on the LAN.
Page 19 Hybrid System of IP (peer-to-peer connection) and TDM Switching 2000 IPS supports both pure IP switching (peer-to-peer connections) and Time NIVERGE NEAX Division Switching (TDM). The pure IP switching is provided for communications between DtermIPs and for CCIS/Remote PIM connections with another DML/2400 IPX (CCIS over IP or Remote PIM over IP).
Page 20: Univerge Neax Ips Dm
Universal Slot One PIM provides 12 card slots for Line/Trunk (LT). Also, these card slots can be used for Application Processor (AP) cards without complicated limitations. As this makes easy quotation and installation, more number of AP cards can be mounted in one PIM. DC/DC Power Supply for –48V The PIM houses optional DC/DC Power Supply for the cards which require –48V power such as CSI card used for interface of Cell Station (CS) of wireless system.
Page 21: Univerge Neax Ips Dml
NIVERGE IPS DML NEAX IPS DML NEAX NIVERGE IPS DM that has been optimized for Small Office Stand Alone IP Solution NEAX NIVERGE with from 10 to 100 IP telephones. The the Main Processor. The SPN-CP31C is a cost down CPU to compete with Mitel 3100, NBX25, and CISCO 2600 Series.
Page 22 Advantages of Remote PIM The system regards the terminals accommodated in both Main Site and Remote Site as the extensions in the same office. Therefore, the service transparency is superior to CCIS. Remote PIM over IP has no limitation of distance between Main and Remote. Remote Site has a switching function at local.
Page 23: Stand Alone System Capacity
Stand Alone System Capacity Item (No. of Ports) LT Card (No. of Cards) (No. of Ports) AP Card (No. of Cards) Total Number of Lines (Single Line Tel. + Dterm) IP PAD (No. of Channel) Standard Single Line Telephone (Lines) Long Standard Dterm (Lines)
Page 24 IPS System Capacity (Single MP System cont’d) Item Attendant Terminal (Dterm ATT Position) SMDR Interface PMS Interface ACD / MIS or OAI Interface Remote PIM over IP (Number of PIM for Remote Sites) DID Dial Conversion Call Forwarding-Outside Set Authorization. Code / Forced Account Code / Remote Access to System(DISA)Code Message Reminder Set Name Display / Guest Name Display...
Page 25 Item LT Card AP Card Total Number of Lines (Single Line Tel. + Dterm) IP PAD (No. of Channel) Single Line Telephone (Lines) Dterm (Lines) Dterm IP/Dterm IP INASET (PTP Connection) Dterm PS Cell Station (CS) / Zone Transceiver (ZT) ISDN Station Central Office Trunk (Lines) Tie Line Trunk (Lines)
Page 26 Item Attendant Terminal (Dterm ATT Position) SMDR Interface PMS Interface ACD / MIS or OAI Interface Remote PIM over IP (Number of PIM for Remote Sites) DID Dial Conversion Call Forwarding-Outside Set Authorization. Code / Forced Account Code / Remote Access to System(DISA)Code Message Reminder Set Name Display / Guest Name Display Speed Calling-Station (Station Speed Dial) Set...
Page 27 Number of PHYSICAL MODULAR CHASSIS LT card Note 1 AP card Total number of lines (Single Line Telephone + Dterm) IP-PAD Single Line Telephone (Lines) Dterm(Lines) DtermIP/DtermIP/INASET/SP30(PTPConnection)Note 3 ISDN Station Central Office Trunk (Lines) CCIS Trunk (Peer to Peer Connection) DTI/CCIS Digital Link Note 2 ISDN...
Page 28 Number of PHYSICAL MODULAR CHASSIS Built-in Router DTMF Sender DTMF Receiver SN716 Desk Console Attendant Terminal (Dterm ATT Position) SMDR Interface PMS Interface ACD / MIS or OAI Interface Remote PIM over IP (Number of PIM for Remote Sites) DID Dial Conversion Call Forwarding-Outside Set Authorization Code / Forced Account Code / Remote Access to System(DISA) Code...
Page 29: Ip Remote Network Capacity
IP Remote Network Capacity Total System Capacity (Main plus Remote) Item LT Ports AP Ports Analog Single Line Tel. + Dterm IP PAD (No. of Channel) Dterm IP/Dterm IP INASET (PTP Connection) Dterm PS Cell Station (CS) / Zone Transceiver (ZT) ISDN Station Central Office Trunk (Lines) Tie Line Trunk (Lines)
Page 30 Number of PHYSICAL MODULAR CHASSIS LT card Note 1 AP card IP-PAD Single Line Telephone (Lines) Dterm(Lines) DtermIP/DtermIP/INASET(Peer to Peer Connection) Note 2 Central Office Trunk (Lines) ISDN PFT Connections Number of PHYSICAL PIMS LT card AP card IP-PAD Single Line Telephone (Lines) Dterm(Lines) DtermIP/DtermIP/INASET(Peer to Peer Connection) Note 2 Central Office Trunk (Lines)
Page 31: Chapter 2 System Architecture
Integration (LSI) circuits and component manufacturing techniques to create a highly reliable and serviceable communications system. The IPS has changed from NEC's traditional PROM based CPUs to a Flash ROM based for system software and RAM for data programming. The...
Page 32 Hardware Design 2000 IPS hardware is designed to provide the best of the following: NIVERGE NEAX Flexibility Capacity Reliability Optimum use of space Minimal environmental requirements Ease of installation and maintenance A unique modular design is employed throughout the additional equipment modules are required, they are stacked on top of each other, rather than mounting the equipment in conventional frames or cabinets.
Page 33 Chapter 2 System Architecture Integration In addition to the application processors manufactured by NEC, the 2000 IPS NIVERGE NEAX systems also deliver an open architecture for integration with other manufacturers. Interface processors and specifications for communicating with computing devices support this integration.
Page 34 NIVERGE 2000 IPS System Configuration NEAX 2000 IPS consists of single or multiple Port Interface Modules (PIM) NEAX NIVERGE depending on the system configuration, and there are two types of PIM’s; “Physical” PIM and “Virtual” PIM. The Physical PIM is “hardware” PIM which is used to accommodate an MP, FPs, IP PADs, legacy LT cards, AP cards, and power supply units.
Page 35 Module and Installation Hardware 2000 IPS is comprised of up to 8 Port Interface Modules (PIM’s). For installing NIVERGE NEAX the PIM’s in various installation methods, additional installation hardware is required. Modules 1.) Port Interface Module (PIM) A PIM provides 13 card slots for common control, Line/Trunk (LT), and Application Processor (AP) cards.
Page 36 Installation Hardware Base/Top Assembly The Base/Top Assembly includes a Base Unit and a Top Cover for the PIM. One Base/Top Assembly is required for each PIM stack. The Base Unit also serves as the AC power distribution panel for up to a four PIM configuration.
Page 37 NIVERGE 2000 IPS SYSTEM POWER SUPPLY NEAX AC/DC Power Supply The AC/DC Power Card is mounted in the left side of each PIM. The AC/DC Power card provides power to all circuit cards, which reside in the PIM. AC power requirements are as follows: Input Voltage: 90 to 132 Vrms or 180 to 264 Vrms (selectable by switch) 50/60 Hz Name Code PZ-PW121...
Page 38 Cabling The internal and external cabling for the Internal Cabling BUS Cable The BUS Cable provides a connection between PIM’s for I/O Bus, PCM Bus, and Alarm Bus extension in a multiple-PIM configuration. Name Code 48-TW-0.7 CONN CA Power Control Cable The Power Control Cable provides a connection between the MP and the AC/DC Power Supply for controlling battery backup function and MJ/MN alarm indication.
Page 39 External Cabling IP Connection MP with PZ-M606-A and IP PAD Name Code IP TRK BUS CA 1/VCT IP Trunk (H.323, CCIS over IP w/IVS2) Name Code IP TRK BUS CA 1/VCT Maintenance Administration Terminal (MAT) (RS-232C) Direct Connection MAT Cable (Direct) Name Code MAT CA-T MAT CA-P...
Page 40 Built-in SMDR/MCI on MP The MP card provides RS-232C interface ports for SMDR/MCI connection. No. 0/1 Port: Async. : 1200/2400/4800/9600/19200 bps Connection to SMDR is made on a port basis by a front cable Cable for Built-in SMDR/MCI on MP Name Code RS RVS-4S CA-C RS NORM-4S CA-A...
Page 41 NIVERGE IPS DM/IPS DML/IPS DMR System Configuration NEAX IPS DM/IPS DML Modular Chassis (MC) IPS DM consists of one to three MODULAR CHASSIS depending on the system NEAX NIVERGE configuration. The NIVERGE on the system configuration. The MODULAR CHASSIS provides 56 LT ports in hardware slots and provides 64 ports in software port allocation (56 LT ports and 8 virtual ports).
Page 42 IPS DMR Modular Chassis (MC) There are 2 types of MODULAR CHASSIS; "Physical MODULAR CHASSIS" and "Virtual MODULAR CHASSIS ". The Physical MODULAR CHASSIS is a “hardware MODULAR CHASSIS” and is used to accommodate an MP, IP PADs, legacy LT/AP cards, and power supply units. The IPS DMR can consist of one or two MODULAR CHASSIS depending on the system configuration.
Page 43 Modular Chassis (MC) Installation The MODULAR CHASSIS can be installed on the desktop or into the 19-inch rack only. Modular Chassis (MC) and Bracket The following tables show the name and specification number of MODULAR CHASSIS and bracket. The bracket is selected depending on the installation method (Desktop or 19" Rack). Description SN-1737 IPSMJ Description...
Page 44 System Power Supply and Cooling Fan AC/DC Power Supply The AC/DC Power Card is mounted in the rear side of each MODULAR CHASSIS. The AC/DC Power card provides power to all circuit cards, which are resided in the MODULAR CHASSIS. AC power requirements are as follows: Input Voltage: 85 to 264VAC, 50/60 Hz (Auto sensing 100V/200V selection) Description...
Page 45: Software Architecture
Supports up to 8 IP Dterm’s, 64 LT Ports, 5 T1’s /E1’s, 5 ISDN-PRI DCH’s, 48 ISDN-BRI Trunks. NEC Customer Software License Agreement Required. Supports up to 64 LT Ports & 1 T1. NEC Customer Software Package is equipped with 64 TDM ports and 8 IP.
Page 46 Comes with 8 IP Seat Licenses. Additional IP Seats Licenses are required beyond 8. NEC Customer Software License Agreement Required Provides for up to 48 Legacy ports and 952 IP stations per system. Comes with 8 IP Seat Licenses.
Page 47 Description UNIV IPS DMR SYS PKG-E IPS DM(E) UNIV PIMMJ SPN-CP31-C (CPU) PZ-M606-A SPN-8IPLA IP PAD-C AC CORD-E-U Rack Mount Kit 24 Port Patch Panel UNIV IP REMOTE PIM-B (IPS) IPS UNIV PIMMJ (UA) ICS VS BASE-C (UA) PN-CP24-C PZ-M606-A SPN-8IPLA IP PAD-C UNIV IPS DMR Expansion Module IPS DM(E) UNIV PIMMJ...
Page 48 Basic Business/Hotel/Motel Features for: 64 LT Ports, 5 T1’s /E1’s, 5 ISDN-PRI DCH’s, 48 ISDN-BRI Trunks. NEC Customer Software License Agreement Required Floppy Disk that holds selected Key files from below Expands LT Ports from 64 to 1020 Ports in increments of 64.
Page 49: Chapter 3 System Highlights
Chapter 3 System Highlights Processors 2000 IPS, IPS DM, IPS DML and IPS DMR are distributed NIVERGE NEAX multiprocessor systems. Their control system consists of a Main Processor (MP), Firmware Processors (FP), and Application Processors (AP). Both the FP and APs execute their predetermined functions under the control of the MP.
Page 50 Major specifications and functionality of the Item Central Processing System Memory Network Switching 3-Way Conference DTMF Signal Sender Music-on-Hold Mini Jack Audible Tone Generator (DTG) Phase Lock Oscillator (PLO) Built-in SMDR Built-in MCI Built-in FP0 BS00 Function DTMF Receiver AP01 Function Built-in DRS MAT Interface Direct Connection...
Page 51 Application Processor (AP) Application Processors communicate directly to the MP, bypassing the FP. Features such as SMDR, Property Management System (PMS), Digital Trunks (T1), CCIS, etc. are Application Processors. System Capacity for Application Processor Card: Maximum of 24 cards per system Maximum of 256 ports per system There are several different AP cards.
Page 52: Reliability And Availability
Reliability and Availability Mean Time Between Failures (MTBF) The MTBF represents the minimum time frame in which a failure of any common equipment --such as processors, memory, switching, and etc. - may cause a partial system outage. The following table shows the MTBF in hours and in years for each card and terminal Description ICS VS PIMMJ (BWB)
Page 53 Description PN-2ILCA PN-8DLCP PN-2DLCN PN-M10 PN-DK00 PN-4LLCB PN-AP00B MRC-C (AP) PN-SC03-B 8ICH(AP) PN-16VCTAA IP PAD-A/B PN-20DTB SPN-32IPLAA IP PAD-C/D SPN-SC00 CCH-D(AP) PN-30DTCC-A(AP) SPN-24PRTA (AP) PN-24CCTA PN-8RSTG PN-4BRTA-F(AP) SPN-24PRTA-QSIG (AP) SN716 DESK CON-B PZ-M537 PZ-M542 PZ-4PFTA IPS DM PIMMF UNIVERGE 2000 IPS Request For Proposal (RFP) Reference Guide NEAX Issue 6 Reliability and Availability Chart (Cont.)
Page 54 Description DTR-1-1 TEL DTR-1HM-1 TEL DTR-2DT-1 TEL DTR-8-1 TEL DTR-8D-1 TEL DTR-16D-1 TEL DTR-32D-1 TEL ITR-8D-2 TEL ITR-16D-2 TEL DCR-60-1P Console AD(A)-R Unit AP(R)-R Unit AP(A)-R Unit CT(A)-RP Unit IP-R Unit DCU-60-1 DTP-8-1 TEL DTP-8D-1 TEL DTP-16D-1 TEL DTP-32D-1 TEL DTP-1-2 DTP-1HM-2 Page 3- 6...
Page 55 2. All critical circuit boards for replacement are stocked at each Fault Dispatch Center (FDC). 3. All non-critical circuit boards for FDCs are stocked at NEC. The calculation result of the MTTR is 1.0 hour.
Page 56: System Traffic
System Traffic In regards to the traffic capacity of electronic PABX, two kinds of descriptions are usually employed. One is Busy Hour Call Attempts (BHCA), which relates to the ability of the Central Processor Unit (CPU). Another is the traffic handling capacity per line that relates to the handling capacity of each station.
Page 57 Traffic Capacity In Erlang (For TDM Circuits) Calculation Procedure C.O. Total system traffic capacity (T-erl) is obtainable by the following formula. T (erl) = I (erl) + E (erl) In the 2000 IPS, external traffic capacity is obtained from the Central Office Trunk NEAX NIVERGE (COT) quantity by employing the “Erlang B Table”.
Page 58 Traffic Capacity per Line (For TDM Circuits) Traffic capacity per line (erl/L) can be calculated in accordance with the calculation procedure in Section 3.4. The traffic capacity per line at various line/truck configurations as the calculation result is shown in the following table. Though the following table does not cover all line/trunk configurations, it covers the typical TDM line/trunk configurations likely to be required in the actual system.
Page 59 Internal Traffic Call: 0.3 Distribution External Call: 0.7 Line Trunk 4 COT 0.078 8 COT 0.279 12 COT 0.525 4 COT 0.039 8 COT 0.140 12 COT 0.262 16 COT 0.396 4 COT 0.026 8 COT 0.093 12 COT 0.175 16 COT 0.264 12 COT...
Page 60 PEG Count The PEG counter is used for maintenance purposes to verify various data in the system. PEG counters can be set by system programming to start and stop by month, day, hour and minute. A system reset will clear all PEG count data. The following data can be measured by PEG count. Trunk PEG Count Number of outgoing trunk seizure by Trunk Route Number of tandem connections established...
Page 61 Number of Voice Channels per IP Trunk The maximum voice channels per IP Trunk card depends on the payload size as follows (payload size can be assigned in system programming): CCIS (Point-to-Multipoint) Payload Size G.729a 20 ms 8 Channel 30 ms 16 Channel 40 ms 16 Channel...
Page 62 IP PAD Calculation Number of extensions Legacy: Number of PAD Ports Number of IP PAD Cards Legacy: Number of PAD Ports Number of IP PAD Cards Legacy: Number of PAD Ports Number of IP PAD Cards Legacy: Number of PAD Ports Number of IP PAD Cards Legacy: Number of PAD Ports Number of IP PAD Cards...
Page 63 Number of extensions Legacy: Number of PAD Ports Number of IP PAD Cards Legacy: Number of PAD Ports Number of IP PAD Cards Legacy: Number of PAD Ports Number of IP PAD Cards Legacy: Number of PAD Ports Number of IP PAD Cards Legacy: Number of PAD Ports Number of IP PAD Cards...
Page 64: System Specifications
System Specifications AC Power Requirements Description AC Input Voltage AC Input Current AC Power Consumption / Thermal Output (Maximum) AC Power Consumption (KVA) Description 1-PIM 2-PIM 3-PIM 4-PIM 5-PIM 6-PIM 7-PIM 8-PIM Battery Requirements Description Max. Battery Capacity DC Input Voltage for Battery Built-in Battery Requirements Physical Size of Built-in Battery (one 12V battery)
Page 65 Transmission Characteristics (For TDM Circuits) Description PCM Coding System Insertion Loss Return Loss Longitudinal Balance Attenuation/Frequency Distortion Group Delay Distortion Total Distortion Idle Channel Noise Impulsive Noise Cross Talk Attenuation Inter-modulation Products Spurious In-Band Signals Signal Attenuation Line Conditions Description Loop Resistance (including Telephone Set) Analog Standard Line Analog Long Line...
Page 66 Rotary Dial Pulse and DTMF Signaling (1) Rotary Dial Signal Description Dial Speed Break Ratio Inter-Digit Pause Switch-Hook Flash Detection (2) DTMF Signal Description Signal Code Frequency Deviation Signal Duration Inter-Digit Pause Signal Level Unwanted Frequency Components Page 3- 18 Receiving 9 to 22 pps 55 to 77 %...
Page 67 Multi-frequency Compelled (MFC) – R2 SIGNAL (1) MFC Frequency Value Frequencies (2) MFC Combinations Combination Number (3) Sender/Receiver Specifications Description Sender Sender Transmitted Level Frequency Variation Receiver Sensitivity Range Frequency Variation UNIVERGE 2000 IPS Request For Proposal (RFP) Reference Guide NEAX Issue 6 Forward Signals(Hz)
Page 68 Audible Tones and Ringing Signal Tone Dial Tone (DT) Special Dial Tone (SDT) Busy Tone (BT) Reorder Tone (ROT) Howler Tone (HWT) Service Set Tone (SST) Ring Back Tone (RBT) Hold Tone (HDT) Second Dial Tone Call Waiting Ring back Tone Message Waiting Indication Tone Ringing Signal Description...
Page 69 NIVERGE IPS DM/IPS DML/IPS DMR System Specifications NEAX System Specifications Item LT ports: Max. 56 ports / MODULAR CHASSIS, System Capacity AP ports: Max. 256 ports / system IP ports: Max. 956 ports (IPS DM), Max. 128 ports(IPS DML/DMR) /system Card slots: 8 slots / MODULAR CHASSIS (including 1 slot for MP/FP card) Circuit Card All LT/AP cards of the...
Page 70 IP Specifications Item Voice Encoding G.729a G.723.1 (5.3 k/6.3 k) G.711 IP-PAD 8 or 32 channels per card Automatically seized per call FAX Relay Method (T.30) Communication Feature FAX Relay Method (Pass-thru FAX Method) DTMF Signal H.245 Inter-office/Intra- H.245 office Signaling PROTIMS over IP CCIS over IP H.323...
Page 71: System Compliance
NEC telecommunications system and/or PBX. A NEC PBX can also be configured to restrict access to designated telephone extensions. Furthermore, an NEC PBX can also be configured to utilize password access to individual telephones, voice mailboxes, etc. for purposes of end user authentication.
Page 73: Chapter 4 Equipment List
Chapter 4 Equipment List Module/Installation Hardware This table shows the names and functions of the modules Equipment Name Function Name SN1729 PIMMJ SN1730 PIMMK COVER PARTS COVER PARTS ASSEM-A ASSEM SN1545 BASE/TOP BASE ASSEM SN1731 BATTM BATTMH UNIVERGE 2000 IPS Request For Proposal (RFP) Reference Guide NEAX Issue 6 Remarks...
Page 74 This table shows the name and functions of installation hardware. Equipment Name HANGER ASSEM (B) MOUNTING BRACKET 19” RACK BRACKET (A) 19” RACK BRACKET (B) I/F BRACKET ASSEM BASE TRAY ASSEM Page 4- 2 Remarks Wall Hanger Assembly One HANGER ASSEM is required per PIM for Wall Mounting Installation.
Page 75: Circuit Cards
Circuit Cards The circuit cards used for types. According to these card types, the mounting locations of card and port allocation of the Time Division Switch are varied. Common Control Cards Main Processor (MP) Firmware Processor (FP) Ethernet Power Line/Trunk (LT) Cards IP PAD, Line Circuit (LC), Central Office Trunk (COT), Tie Line Trunk (LDT/ODT), etc.
Page 76 Common Control Cards (Cont.) Main Processor Card for Remote PIM (DML/DMR) Provides LAN control function, System-based Device Registration Server (DRS), built-in FP, 33 MHz PCI BUS, Memory (SDRAM 64 MB, Flash ROM 16 MB), TDSW (1024CH × 1024CH), 16-line CFT, PB sender, Clock, 2-line PLO (receiver mode/source mode), one RS-232C port, 4-line PB receiver, PN-CP31 internal Music-on-Hold tone, BUS interface.
Page 77 Application Processor Cards The following table shows a summary of the Application Processor cards for IPS systems. Maximum 24 cards per system Maximum 256 ports per system Application Processor Card Name and Function Function Digital Trunk Interface (DTI/PRT/BRT) UNIVERGE 2000 IPS Request For Proposal (RFP) Reference Guide NEAX Issue 6 Name...
Page 78 Application Processor Cards (Cont.) Function Common Channel Handler for NO.7 CCIS D-Channel Handler for ISDN PRI D-Channel Handler for ISDN Station ZT Handler SPN-SC03B 8CSH-C(AP) SPN-AP00B MRC-C(AP) SMDR/MCI/PMS/CIS SPN-AP00B MRC-F(AP) /Hotel Printer Interface MFC Receiver/Sender Page 4- 6 Name Port SPN-SC00 CCH-D (AP) SPN-SC01 DCH-C (AP) SPN-SC03B 8ICH (AP)
Page 79 Application Processor Cards (Cont.) Function SPN-AP00B DBM-C (AP) Wireless Roaming SPN-SC01 DCH-Q (AP) SPN-SC01 QSIG (AP) QSIG SPN-24PRTA-QSIG (AP) 32-Party Conference Note1: The Expansion Memory (PZ-M537) is the on-board sub-memory card for the AP00-B. It provides additional memory capacity as shown below. Note2: Each CFTC reduces system trunk capacity by 32 Type of Local Office of...
Page 80 Line/Trunk (LT) Cards The following table shows a summary of the Line/Trunk (LT) cards for LT cards may be installed in slot 00 to 11 of PIM 0-7, with the following conditions: Function Analog Station PN-8LCAA PN-8LCAD PN-8LCS PN-4LCD-A PN-AUCA PN-4LLCB Page 4- 8 Line/Trunk (LT) Cards...
Page 81 Function ISDN Station Digital Station UNIVERGE 2000 IPS Request For Proposal (RFP) Reference Guide NEAX Issue 6 Line/Trunk (LT) Cards (Cont.) Name Port 2 Line ISDN Line Circuit Card • Provides a physical interface to ISDN SPN-2ILCA Terminals. • Occupies eight time slots per one card. 8-line Digital Line Circuit Card for Dterm Series i/E/III, Dterm Elite, IPK, DSS Console, PN-8DLCL...
Page 82 Function SPN-32IPLAA IP IP PAD (IP Station SPN-8IPLA IP Peer-to-Peer) SPN-16VCTAA IP Page 4- 10 Line/Trunk (LT) Cards (Cont.) Name Port 32-channel IP-PAD card: • Provides Packet Assembly/Disassembly to accommodate Legacy Line/Trunk interface. • Used with a maximum of two 16VCT cards. •...
Page 83 Function Analog C.O. Trunk Analog Tie Line Trunk Analog DID Trunk DTMF Receiver Caller ID Sender PN-4RSTF-A UNIVERGE 2000 IPS Request For Proposal (RFP) Reference Guide NEAX Issue 6 Line/Trunk (LT) Cards (Cont.) Name Port 8-line Central Office Trunk Card (Loop Start/ Ground Start Trunk): PN-8COTS Provides loop detection, sending/detecting...
Page 84 • Used with PN-IPTB card. VoIP H.323 IP Trunk card. Supports up to 12 channels. (G.729a. PAYLOAD 40ms). Also requires CCIS and IPT key per IPTB and NEC GK1000 software. Has one RJ45 connectors for 10/100 Ethernet/Fast Ethernet to router.
Page 85 Function Wireless Zone Transceiver interface Fiber Optical In-Skin Router NEAXmail IM-16LX External Relay Control UNIVERGE 2000 IPS Request For Proposal (RFP) Reference Guide NEAX Issue 6 Line/Trunk (LT) Cards (Cont.) Name Port 4-circuit CS interface for U-interface ZT. SPN-4CSIA Two slot card, 16 LT ports. The PZ-PW122 is required.
Page 87: Chapter 5 Station Equipment
Chapter 5 Station Equipment Terminal Line Up A variety of terminal equipment may be connected to the Dterm Series i Terminals Analog DTR-1-1 (Single-Line Analog) DTR-1HM-1 (Hospitality Single-Line Analog) DTH-1-1 (Low End Single Line Analog) Dterm Series i (IP) Multi-line Digital Terminals ITR-4D-3 (4-Line display) ITR-8D-3 (8-Line display) ITR-16D-3 (16-Line display)
Page 88: Analog Terminals
Dterm SP20 Dterm SP30 Dterm Extenders Dterm Extender (Analog) Analog Terminals NEC offers three distinct analog terminals. Descriptions of the Analog Terminals Description Fully modular with Redial key, Flash key, Message Waiting lamp, Data Jack DTR-1-1 (WH) TEL and Ring/Handset Receive Volume.
Page 89: Dterm Series I (Ip) Terminals
Specification for Analog Terminals Item Size Color Dial Pad Type of Dial Function Buttons Message Waiting Lamp Message Waiting Lamp Operating Voltage Speed Dials Hook flash Timer Redial Key Ring Vol. Control Ring Tone Pitch Control Handset Receiver & Speaker Volume Handset Handset Cord Directory Card...
Page 90 Call Handling Features Four Local Soft Key Controls (detail functions are dependent on PBX) Large Message Waiting LED 24 Character, 3-Line LCD Built-in Headset Jack Connector Speed Dial/DSS Buttons Programmable Line Keys with 2-Color LED Eleven Dedicated Function Keys (Feature, Recall, Conf, Redial, Hold, Transfer, Answer, Speaker, MIC, Directory and Message Built-in Half Duplex Hands-free Unit Note: DTR-4D-1 does not include headset jack or directory and message functions...
Page 91: Dterm Series I (Tdm) Multi-Line Digital Terminals
Dterm Series i (TDM) Multi-line Digital Terminals The Dterm Series i, digital terminals have a user-friendly ergonomic design and is available in six distinct digital models. Descriptions of Terminals Description DTR-2DT-1 (BK) TEL DTR-2DT-1 (WH) TEL DTR-4D-1(BK) TEL DTR-8-2 (BK) TEL DTR-8-2 (WH)TEL DTR-8D-2 (BK) TEL DTR-8D-2 (WH) TEL...
Page 92 14~42.5 deg. (on the desk, no housing tilt) 25~53.5 deg. (on the desk, housing tilt up) -4.4 deg. (wall mounting) 14~25 deg. (on the desk) -4.4 deg. (wall mounting) NEC Headsets UNIVERGE 2000 IPS Request For Proposal (RFP) Reference Guide NEAX Issue 6...
Page 93 Terminal Options Item Series i Multi-line Terminals with an AP (R)-R, AP (A)-R, CT (A)-R, and/or an IP- WM-R Unit R Unit can be wall mounted using the WM-R Unit. Provides Series i Multi-line Terminals ability to interface with recording device. AD(A)-R Unit Provides Series i Multi-line Terminals ability to interface with analog device such as a cordless telephone, facsimile machine, external speakerphone, Automatic...
Page 94: Dterm Series E (Multi-Line Digital Terminals)
Dterm Series E (Multi-line Digital Terminals) The Dterm Series E terminals were strategically designed to provide ergonomic form and user- friendly functions. With advanced digital circuitry, the Dterm Series E terminals consist of five distinct telephone models and one DSS/BLF console to meet users’ diverse terminal needs. The Dterm Series E family of terminals offers adjustable display and non-display units with menu-driven soft key operation, allowing users to program terminals at the desktop.
Page 95 Descriptions of Series E Multi-line Digital Terminals Description DTP-2DT – 1 (WH) DTP-8 – 1 (WH) DTP-8 – 1 (BK) DTP-8D – 1(WH) DTP-8D – 1(BK) DTP-16D – 1 (WH) DTP-16D – 1 (BK) DTP-32D – 1 (WH) DTP-32D – 1 (BK) DTP-32DA-1 (WH) DTP-32DA-1 (BK) UNIVERGE...
Page 96 Description of Series E Multi-line Digital Terminals (Cont) Description DCU-60 –1 (WH) DCU-60 –1 (BK) Page 5- 10 This DSS/BLF/Add-On Console is equipped with 60 programmable line keys (each with a two-color LED). These keys can be programmed as Direct Station keys, function keys, or outside line keys.
Page 97 Multiline Terminal (handset, speakerphone, and headset) cannot be used simultaneously. Note 2*: Dual voice channel capability is available and special programming may be required from the NEC PBX/KTS systems to support two simultaneous voice channels. Computer TAPI ADAPTER Unit (CTA-U)
Page 98 SN1604 Power Hub 12-Port The IPW-2U (P-P) adapter is a full duplex switch, which can be installed on IPW-2U (P-P) any of the NEC LCD Dterm Series E phones when using Peer-to-Peer IP stations. Page 5- 12 Requires either ACA-U local power or SN1604 Power Hub 12-Port...
Page 99 Dterm Series E Specifications Feature/Function Housing color Two colors LED Line/Feature keys One touch keys Fixed feature keys Number of characters per line on display Number of lines on display Volume Control Speakerphone Headset Ring Volume LCD Contrast Soft keys Off hook ring on/off key Mute on/off key Microphone on/off key...
Page 100 Dterm Series E Line Conditions Loop Resistance and Distance (Long Loop circuit built-in) Line Card Terminal DTP-8-1 TEL DTP-8D-1 TEL 4DLC DTP-16D-1 TEL DTP-32D-1 TEL DCU-60-1 Console DTP-8-1 TEL DTP-8D-1 TEL 8DLC DTP-16D-1 TEL DTP-32D-1 TEL DCU-60-1 Console DTP-8-1 TEL DTP-8D-1 TEL 2DLCB/N DTP-16D-1 TEL...
Page 101: Dterm Cordless Terminals
Dterm Cordless Terminals Dterm Cordless II (DTR-4R-2 BK) The Dterm Cordless II is fully digital and operates in the 900MHz frequency range. It includes Base Unit, Handset (with a standard battery, 6 hours of Talk Time or 4 days of Standby), Charging Stand, Belt Clip, Wall Plate Adapter and 2 AC Adapters.
Page 102 Dterm Cordless Lite II (DTH-4R-1 BK) The Dterm Cordless Lite II is digital and operates in the 900 MHz narrow band frequency range. It includes Base Unit, Handset, one telephone cord, 2 AC Adapters, 2 Rechargeable Batteries, Spring Belt Clip, Battery Charger, and Wall Mounting Plate. Frequency Security Voice Channel...
Page 103 Plantronics CT Cordless Package includes Base Unit, Handset (with a standard battery 6 hours of Talk Time or 3½ days of Standby), Belt Clip, M175 Headset, User Guide and AC Adapter. This compact unit is an Analog single line device that operates in the 2.4 GHz Digital Spread Spectrum frequency range. compatible with and Analog single line port, Analog Port Adapter or Analog telephone line from Telco.
Page 104: Inaset
INASET INASET terminals are members of the Dterm IP family. INASET terminals have a Web browser with a large color display and a built-in multi-port Ethernet switch for connectivity to the user’s local PC. INASET terminals bring a wealth of information to the desktop, including short text display messages and Web pages specifically tailored for the small screen format The INASET’s basic load includes a graphical telephony application that provides an abundance of telephony information and desktop control that is easy to use with its menu-based interface.
Page 105 applications are examples of centralized services that could improve portability and use throughout the enterprise network. INASET Terminal Line UP. The INASET terminals are available in three models. Each is described below. Description ITR-240G-1 (BK) ITR-320C-1 (BK) ITR-320G-1 (BK) INASET Accessories Description WM-RL UNIT...
Page 106: Dterm Ps Iii Wireless Handset
Dterm PS III Wireless Handset The Dterm PSIII is a wireless handset designed to support the professional’s schedule and the special needs of people on the run. At less than 3.8oz and with 300 hours of standby time, the Personal Station continues to offer the size, weight and battery life demanded by the user constantly on the go.
Page 107: Dterm Sp30 Softphone
Dterm SP30 provides an interface to Microsoft’s Telephony Application Programming Interface (TAPI) via NEC OpenWorX integration, allowing TAPI-enabled applications, such as Outlook and ACT, to make and receive calls. The Dterm SP30 can be displayed in 1 of 4 different colors (black, red, gold and neon blue) in order to reflect the “personality”...
Page 108 ID, ringing information and notification as to the state of the line. The only thing that changes is voice path being directed to the Dterm or PS handset. The Dterm SP30 will provide data collaboration interface. Collaboration Terminal list: ITN Terminal (NEC SIP) Dterm Dterm IP Analog Terminal...
Page 109 Beep tone can also be conditioned to send a tone notification at user selectable intervals. Application Collaboration The NEC Dterm SP30 allows users to share ideas, information and programs in a variety of ways while either in a point-to-point connection or 6/8 party conference mode.
Page 110 File Transfer File transfer lets you send one or more files to distant Dterm SP30 users. With file transfer, you can: Send a file to other Dterm SP30 users Accept or reject transferred files Application Sharing: Dterm SP30 gives you better control over how shared programs are displayed on your desktop and give the person sharing the program control over who uses it.
Page 111 PB tone sending During a call, a PB tone of the dial number which is set on the member button can be sent by selecting the [send PB tone] with a right-mouse click of speed dial number. Pause into Dialing string This feature allows the user to insert a pause, using a comma, into the dialed number during the following conditions: Drag/drop into the LCD or telephone ICON.
Page 112: Dterm Extenders
Dterm EXT (Analog) The Dterm Analog EXT enables telephone users to be a fully functional part of the NEC PBX with a Dterm Series E (DTP-32DE-1) telephone located any distance off-premises. The Dterm Analog EXT consists of two modules.
Page 113 The NEC Dterm Cordless and Dterm Cordless Lite telephones cannot be used in conjunction with the DTP-32DE-1 Multiline Terminal and Dterm Analog EXT. The NEC CTA-U optional adapter cannot be installed to a NEC PBX remote Multiline Terminal to provide TAPI functionally with the PBX.
Page 115: Chapter 6 Trunking
Chapter 6 Trunking Type of Trunks The following list reflects the type of trunk and the package that supports it. Type of Trunk Central Office, Foreign Exchange, WATS (Analog) Central Office Caller ID (Class SM) Direct in Dial (DID) Two wire E & M tie trunks Four wire E &...
Page 116: Trunk Card Specifications
Trunk Parameters Trunk Impedance 600/900 ohms (selectable by programming) Trunk Resistance Characteristics, Central Office Trunk (1200 Trunk Set Up Procedure o Loop Start o Ground start o Wink Start o Ring Down o E & M Signaling Release and Incoming Detect Immediate Start and Timing Variable Start Trunk Card Specifications PN-4COTB This card provides 4 Loop/Ground Start trunks with disconnect supervision, mounts in any PIM...
Page 117 PN-AUCA This circuit card is used to either control two single line telephones for off-premise extensions or for 2- line Direct Inward Dialing trunks. Also, this card will connect to single telephones for Power Failure Transfer. PN-2ODTA The 2ODTA card is a two or four wire tie line card that mounts in any LT slot in PIM 0 to 7. This card provides analog tie line service for standard PBX networking or CCIS.
Page 118 SPN-BRTC This card has one circuit of Basic Rate interface (2B+D) and provides connectivity for Voice, High Speed Data, Switched Video and G4 Fax calls to be placed and received via ISDN Basic Rate (BRI) to the ISDN Network. The BRTC card has built-in DCH (D channel handler) and has a ST interface. A locally provided NT1 device is required to connect to the ISDN Network.
Page 119 Chapter 6 Trunking PN-8RSTG (DTMF Receiver) The RSTA card receives DTMF signals sent by single line telephones, DID lines, and tie lines. This card mounts in any LT slot in any PIM and provides 8 RST circuits per card. Usually at least one card per system is required.
Page 120: System Trunking Capacity
System Trunking Capacity Item Central Office Trunk (Lines) Tie Line Trunk (Lines) CCIS Trunk (Peer to Peer Connection) DTI/CCIS Digital Link Note 1 ISDN IP PAD IP Trunk 3-Party Conference 6-/10-Party Conference 32-Party Conference Announcement Trunk Circuits DTMF Sender DTMF Receiver Note 1: The total number of trunk line and DTI channel shall be 256 or less.
Page 121 Number of PHYSICAL MODULAR CHASSIS IP-PAD Central Office Trunk (Lines) CCIS Trunk (Peer to Peer Connection) DTI/CCIS Digital Link Note 1 ISDN IP Trunk 3-Party Conference 6-/10-Party Conference 32-Party Conference DTMF Sender DTMF Receiver Number of PHYSICAL MODULAR CHASSIS IP-PAD Central Office Trunk (Lines) Note 1 ISDN...
Page 122: Least Cost Routing (Lcr)
Least Cost Routing (LCR) 2000 IPS provides extensive Least Cost Routing capabilities. LCR NIVERGE NEAX allows the NIVERGE NEAX economical facility (WATS, FX, and DDD), based on the area code and office code dialed. In the case of Specialized Common Carriers, associated NXX patterns can be screened out via 6-digit Toll Restriction if the dialed number is not within the designated service area of that SCC.
Page 123 Chapter 6 Trunking Toll Restriction The toll code restriction data allows the system administrator to program certain restrictions for Tandem (trunk-to-trunk) and Outgoing calls. Outgoing toll restriction is based on a station RSC. For outgoing, the parameters request the Route Number, Destination Code, RSC, and Toll Data Index (TDI).
Page 125: Chapter 7 Attendant Answering Position
Chapter 7 Attendant Answering Position Attendant Console (SN716) The Attendant Console (SN716 DESKCON) has an ergonomic design and provides full access to all PBX Console features. The SN716 DESKCON uses the same interface cards as the digital phones to connect to the PBX. The SN716 Desk Console uses a 6-core Modular Jack; inner 1 pair for signal and outer 2 pairs are for power supply to connect to the PBX system.
Page 126 SN716 DESKCON General Features Character LCD (4 x 40 character) LCD designation strips Software-controlled LCD loop key Full access to PBX features Headset connectivity Recorder connectivity SN716 DESKCON Exclusive Features While the DESKSON has full access to PBX features the SN716 DESKCON has the following exclusive features.
Page 127 Chapter 7 Attendant Answering Position Face Layout of the SN716 DESKCON Alarm Position Available Position Busy Night (24) (25) (26) (27) (28) UNIVERGE 2000 IPS Request for Proposal (RFP) Reference Guide Page 7- 3 NEAX Issue 6...
Page 128 Functions and use of Keys and Lamp Indications Location Key or Lamp Number Designation L1-L6 L1A-L6A L1B-L6B Push-button Dial DEST Talk Cancel Hold Release Answer Start Page 7-4 Full Basic Key/Lamp Name /Option Loop Basic Loop Lamp Lamp Basic (one per loop) Loop Lamp Lamp Basic...
Page 129 Incoming Call Identification: These eight non-locking keys with associated lamps provide attendant access to specific types of incoming calls. A flashing lamp indicates a call waiting to be answered. A steady lamp indicates a call answered. The standard arrangement of these keys is shown on the face layout. Listed Directory Number Tie Line Call Forwarding-Busy...
Page 130 Position Busy Night Up Down Multi-Function Page 7-6 Position Basic Key & Lamp Busy Night Basic Key & Lamp Up and Basic Down Liquid Crystal Basic Display Display Multi- Function Basic Display UNIVERGE 2000 IPS Request for Proposal (RFP) Reference Guide NEAX When the key is pressed, the lamp will light, and the console will become not available.
Page 131 SN716 Specifications ITEM Interface and Power Options SN716 PN-8DLCP DESKCON PN-4DLCM PN-4DLCQ PN-2DLCN PN-PW00 ACA-U Unit 2000 IPS can support up to (8) SN716 Desk Consoles. NEAX NIVERGE Dimensions: 10 inches (25.4 cm) wide x 9 inches (22.9 cm) deep x 4 inches (10.2 cm) high. UNIVERGE 2000 IPS Request for Proposal (RFP) Reference Guide NEAX...
Page 132: Business Attendant System (Bas)
Chapter 7 Attendant Answering Position Business Attendant System (BAS) NEC’s Business Attendant System (BAS) is a powerful client/server PC-based tool for full-time and part-time NEAX PBX systems answering positions. The BAS consists of an interactive client side application running on Windows 98 SE, Windows 2000 (SP2) or Windows XP (SP1) operating system that connects to the BAS server via the corporate LAN.
Page 133 BAS: Benefits Centralized company database that can link and replicate with other databases, including AIMWorX. Sound playback and recordings on the operator telephone. Provides operators with the ability to do more than answer the phone, since the client resides on a Meet-me paging to enhance operator productivity.
Page 134 Chapter 7 Attendant Answering Position Business Attendant System: Directory Both an internal directory and an external directory exist in the BAS system. The internal directory lists employees within the company, while the external directory stores numbers outside the company. External numbers are usually numbers that are frequently called, or information about people or companies that frequently call the main listed number.
Page 135 Chapter 7 Attendant Answering Position Business Attendant System: Speed Dials Pad Another versatile screen is the Speed Dial pad shown below Up to forty (40) Speed Dial fields are available for each attendant. Dragging an entry from the directory onto the speed dial button automatically programs these fields. Another great feature of these buttons is that they act as Busy Lamp Fields (BLF).
Page 136 Business Attendant System: CCIS Network Information The following is a diagram of a simple CCIS network using the BAS The Business Attendant System can run in the above-pictured environment with the following limitations. Calls transferred from the BAS Client to a Dterm on the second PBX will not recall to the BAS operator.
Page 137 Business Application Environment Description Business AE UNIVERGE OWX BAS 1 Attendant (12 user Max) OWX Dialer OWX Incoming Call Assistant (ICA) OWX Location Status Information (LSI) OWX Message Reader OWX TAPI Link Single PBX OWX TAPI Link Multi-Switch OWX Personal Call Assistant (100 user Max) OWX Group Call Forward Control (GCFC) OWX Name Display OWX Short Text Messaging (STM) Email Interface...
Page 139: Chapter 8 System Administration
Chapter 8 System Administration System Administration In this system, the Customer Administration Terminal (CAT) or Maintenance Administration Terminal (MAT) is used for programming the system data. The CAT is a digital multi-function telephone (Dterm) which is equipped with function keys, a dial pad and LCD and interfaces with the system via the MP card.
Page 140: Maintenance Administration Terminal (Mat)
MATWorX application itself. MATWorX also gives you a convenient way to launch other commonly used applications, such as Microsoft Word or Excel, directly from its Toolbar. There are three ways to connect your PC to an NEC PBX: Use a modem to establish a dial-up connection.
Page 141 The method you use depends on how you installed and configured the device to which you want to connect. A serial cable direct connection offers better performance than a modem connection, but requires that the PC and device be within 50 feet of each other. A TCP/IP connection offers excellent performance and flexibility but requires a network connection to both your PC and the device.
Page 142 Traffic Management 2000 IPS provides traffic management reports to be used for overall analysis of NIVERGE NEAX system performance. MATWorX is used to request and display the type of report, sample measurement time period, and time increments of reports. Type of Traffic Measurement Reports: Number of successful attempts at outgoing access, based on trunk route.
Page 143: System Diagnostics
System Diagnostics When a fault occurs in the system, an audible and visual indication will be given at the following units: External alarm indicating unit Fault messages reported at MATWorX for remote reporting Alarm lamps in front of each package mounted in the frame Self Diagnostic/System Messages 2000 IPS provides a sophisticated array of self-diagnostic routines that NIVERGE...
Page 144: Mp Program Download
MP Program Download 2000 IPS provides Online MP Program Download via IP network using NEAX NIVERGE the CP24C and CP31C. This feature allows an MP upgrade program to be downloaded to the 2000 IPS MP card with the PBX on-line and during the download process all NEAX NIVERGE features and functions are available.
Page 145 Program Download Service Conditions Do not reset the PBX and the MATWorX during MP program downloading. Do not pull out the LAN cable during MP program downloading. FTP (File Transfer Protocol) is used as the protocol for the remote download of MP program. Only the file specified in “File Name”...
Page 146: Ma4000 Management System
Audit Trail Logging Customizable Portals Command Line Interface Integration to OpenWorX Centralized Authentication Service (NEC CAS) System Health Monitoring Range programming that is schedulable The MA4000 IPS Assistant gives the power of station management directly to the end-user. Limited by access rights, an administrator can allow his users to manage their own phones.
Page 147: Chapter 9 Feature Descriptions
Chapter 9 Feature Descriptions Business/Hotel/Data Feature List Account Code Add-On Module Alarm Indications Alphanumeric Display Analog Port Adapter Announcement Service Answer Key Attendant Assisted Calling Attendant Camp-On (Full and Semi-automatic) Attendant Console Attendant Called/Calling Name Display Attendant Called/Calling Number Attendant Call Selection Attendant Console Lockout-Password Attendant Do Not Disturb Setup and Cancel Attendant Interposition Calling/Transfer...
Page 148 Business/Hotel/Data Feature List (Cont.) Split Call Forwarding - All Calls Split Call Forwarding - Busy Line Split Call Forwarding - No Answer Call Forwarding - Logout (DtermIP) Call Forwarding - Override Group Diversion Call Park Call Park - System Call Park - Tenant Call Pickup Call Pickup - Direct Call Pickup - Group...
Page 149 Business/Hotel/Data Feature List (Cont.) Group Call by Pilot Number Dialing Group Listening Hands free Answerback Hands free Dialing and Monitoring Hold Call Hold Dual Hold Exclusive Hold Non-exclusive Hold Hotel/Motel Attendant Console Hotel/Motel Front Desk Instrument Hotline - Inside/Outside House Phone Individual Attendant Access Intercept Announcement Intercom...
Page 150 Business/Hotel/Data Feature List (Cont.) Microphone Control Multiple Line Operation Mute Key My Line Number Display Preset Dialing Prime Line Pickup Recall Key Relay Control Function Key Ring Frequency Control Ringing Line Pickup Soft Keys Volume Control Remote Hold Remote PIM over IP Reserve Power Resident System Program Return Message Schedule Display...
Page 151: Business/Hotel/Data Feature Descriptions
Business/Hotel/Data Feature Descriptions Account Code This feature, when used with Station Message Detail Recording (SMDR), allows station users and Attendants to enter a cost accounting or client billing code (up to 16 digits) into the system. Add-On Module This feature allows the Add-On Module to be combined with a legacy Multiline Terminal when there are insufficient line or trunk keys provided at the Multiline Terminal.
Page 152 Attendant Assisted Calling This feature allows a station user to ask an Attendant for assistance in originating a call. Three methods are available: non-delay, delay, and passing dial tone. Attendant Camp-on (Full and Semi- automatic) The Full Automatic Camp-on feature permits the Attendant to hold an incoming call in a special mode when the desired station for the transfer is busy.
Page 153 Attendant Lamp Check This function is used to check the status of keys, lamps, and LCDs mounted on the Attendant Console to verify that various operations of the Attendant Console are functioning normally. The check is done by a preset procedure. Attendant Listed Directory Number This feature provides a display of the Listed Directory Number on the Attendant Console when...
Page 154 Multi-Function Key This feature allows the top row of keys on the Attendant Console to perform and display multiple functions in accordance with the status of call processing. Multiple Console Operation This feature allows more than one Attendant Console to operate within the same system. Pushbutton Calling - Attendant Only This feature permits an operator to place all calls over Dual-Tone, Multi-Frequency (DTMF) lines...
Page 155 Automatic Call Distribution (ACD) The Automatic Call Distribution (ACD) feature permits incoming calls to terminate to a prearranged group of stations. Calls are distributed in the order of arrival to idle terminals within the group, based on which terminal has been idle the longest period of time.
Page 156 Automatic Change to Daylight Saving Time This feature allows the 2000 IPS system clock to automatically change from standard time to daylight saving time, and vice versa. Schedule to change to/from daylight saving time is programmed by system data programming. Automatic Number Identification (ANI) This feature receives the calling subscriber's number automatically sent from T1 network...
Page 157 Broker's Call This feature allows a Multiline Terminal or Single Line Telephone user to alternate between two parties, talking to one party while the other party remains on Hold on the same line. The Multiline Terminal user uses the TRF or ANS key to alternate between the two parties.
Page 158 Call Forwarding - Busy Line This feature permits a call to a busy extension to be routed to a pre-designated station, Attendant Console, or voice mail equipment. Call Forwarding - Busy Line can be set or canceled by an Attendant Console, the individual station user, or a Multiline Terminal with a secondary appearance of the station's extension.
Page 159 Call Park - Tenant When a call is parked by Call Park - Tenant, the call can be retrieved from Call Park-Tenant by any station within the tenant from which the call was originally parked. Call Pickup This feature enables a station user to answer any call directed to another station, to a station within the user's own Call Pickup Group, or to a station within a different Call...
Page 160 Camp-on This feature provides selected stations or outside calls with Camp-On capability to a busy internal station. Two Camp-On methods are provided. The call waiting method allows a station or an outside party to camp itself on to a busy station. The transfer method allows a transferred outside call to be camped-on to a busy station.
Page 161 Conference (Six/Ten Party) This feature permits a station user or Attendant (conference leader) to establish a Conference among as many as six or ten parties (including the Conference leader). Conference (32 Party) This feature permits a station user, Attendant, or a trunk party to establish a conference among as many as 32 parties (including the conference leader).
Page 162 Data Line Security This feature allows line circuits that are used for data transmission to be protected from interruptions such as Attendant Camp-On, Executive Override, and Attendant Override. Delayed Ringing This feature enables trunks and station lines to ring immediately at the terminating station, but also, after a programmable period of time has elapsed, to ring at secondary Multiline Terminals with that trunk or line appearance.
Page 163 Direct Inward System Access (DISA) This feature allows an outside caller to access the system using an exchange network connection without Attendant or station assistance. The outside user may originate calls over any or all of the system's facilities such as WATS, FX, Tie Line or CCSA. The outside user can also directly call stations and access miscellaneous trunks for such features as dictation access.
Page 164 Message Waiting Console This feature allows a DCU-60-1 unit associated with a Multiline Terminal to be used as a Message Waiting (MW) Console. This feature is activated by the use of a Function Mode key on a DSS/BLF Console. The Message Waiting status for each station is indicated by a green LED associated with each button.
Page 165 Dterm Assistant Dterm Assistant is Web-based software, which resides on the server and provides end users with the ability to maintain their Dterm Multiline Terminals and the 2000 IPS telephony features such as Speed Dialing from their Web-enabled PCs. The Dterm Assistant operates in a client –...
Page 166 Feature Activation from Secondary Extension This feature allows the Multiline Terminal user to access an appearance of another extension and program certain features from that extension. Flexible Line Key Assignment Multiline Terminals can have any desired line- key assignment. This feature permits assignments to be tailored to each individual's needs.
Page 167 Hands-free Answerback This feature allows the station user to answer a voice call without lifting the handset. Hands-free Dialing and Monitoring This feature allows the station user to dial or monitor a call without lifting the handset. Hold This feature permits a user to Hold a call in progress.
Page 168 Manual Intercom The Manual Intercom groups have up to six Multiline Terminals sharing a common signal path. Users can call other members of the Manual Intercom group by pressing a Manual Intercom key; each press sends a tone burst over the speakers of all the terminals in the group.
Page 169 Maintenance Administration Terminal The Maintenance Administration Terminal (MAT) is a personal computer (PC) that provides an interface to the PBX via the 2000 IPS CPU card. The NIVERGE NEAX MAT PC must have the MATWorX IPS program properly installed to communicate with the PBX.
Page 170 Wide Area Telephone Service (WATS) Access This feature allows any station user direct dial access to outgoing WATS lines. Mobility Access This feature allows a user to make/receive telephone calls from a remote location using a Mobile/Cell Phone via the PBX, as if the user was at his/her desk phone.
Page 171 Attendant Night Transfer When the Attendant Console is in Night Service, any operator directed calls (dial 0 calls) are automatically routed to a preprogrammed station. Priority Calls and Off-Hook Alarms which terminate to an Attendant are also routed by this feature.
Page 172 Optical Interface The Optical Interface Card (PN-M10) provides an internal optical fiber modem to the T1/E1 or Remote PIM network. The PN-M10 provides a bandwidth of 6.3 Mbps and supports a maximum distance of 10 kilometers (or 6.25 miles) point to point. The 2000 IPS only supports NEAX NIVERGE...
Page 173 Automatic Idle Return This feature returns a station to the idle state after 3 seconds of reorder tone is received due to the distant end disconnecting. Called Station Status Display This feature provides a display on the status of a called station on the LCD of the calling Multiline Terminal.
Page 174 Soft Keys According to the status of the Multiline Terminal, function keys (Soft Keys) are displayed in the third line on the LCD. If the status of Multiline Terminal changes, the Soft Keys will change automatically. Also if the Help key is pressed, explanation of indicated Soft Keys are shown on the LCD.
Page 175 Save and Repeat This feature allows a Multiline Terminal to save a specific dialed number and then redial that number at a later time. Security Alarm This feature provides an indication on the Attendant Console when a contact closure occurs. Set Relocation This feature enables two stations to be moved from one location to another without...
Page 176 Station Hunting - Secretarial This feature allows assignments to be given to members of Terminal and Circular Hunting groups to reroute calls (when their hunting group is all busy) to a back-up hunting group. Station Message Detail Recording (SMDR This feature provides a call record for outgoing station-to-trunk calls, incoming trunk- to-station calls (including Data Call) and tandem calls.
Page 177 Timed Queue When a user originates an outgoing trunk call and the called party is busy or does not answer, the caller can set the Timed Queue feature. When this feature is set, the trunk seizure is repeated and the number is redialed after a predetermined time interval.
Page 178 Immediate Overflow-UCD This feature allows a call directed to a UCD group to immediately overflow to another UCD group, upon encountering an “all agents busy” condition. Priority Queuing-UCD This feature allows the system to prioritize incoming calls by trunk route and on a per station basis, when the call enters a UCD queue.
Page 179 Voice Mail Transfer This feature has two functions that provide streamlined transfer access to voice mail. 1. One touch access to VMS: When an Attendant transfers an external call to a sta- tion, and if the station is busy or unanswered, the Attendant can transfer the call to a VMS by dialing “9”...
Page 180: Ccis Feature List
CCIS Feature List Attendant Camp-On with Tone Indication - CCIS Attendant Controlled Conference - CCIS Automatic Recall - CCIS Brokerage - Hot Line - CCIS Busy Lamp Field (BLF) - CCIS Busy Verification - CCIS Call Back - CCIS Call Forwarding - All Calls - CCIS Call Forwarding - Busy Line - CCIS Call Forwarding - Don’t Answer - CCIS Call Forwarding - Intercept - CCIS...
Page 181: Ccis Features Descriptions
CCIS Features Descriptions Attendant Camp-On with Tone Indication – CCIS This feature permits the Attendant, when the desired station at another switching office is busy, to hold an in-coming call in a special waiting mode. A distinctive Camp-On tone is sent to the busy station when the Attendant sets Camp-On.
Page 182 Call Forwarding - Intercept - CCIS This feature allows calls to an inoperative number, through a CCIS trunk, to be intercepted and automatically routed to a recorded announcement informing the caller that an inoperative number was dialed and giving the Listed Directory Number for information.
Page 183 Centralized E911 – CCIS This feature allows the system to transmit a calling party number to the 911 Emergency system over CCIS tandem connection. Consultation Hold - All Calls - CCIS This feature permits a station user, within the CCIS network, to hold any incoming or outgoing public network or Tie Line call while originating a call to another station within the CCIS network.
Page 184 Flexible Numbering of Stations – CCIS This feature allows voice and data station numbers to be assigned to any instrument in the CCIS network, based solely upon numbering plan limitations. Hands-Free Answerback - CCIS This feature allows a Multiline Terminal station user to respond to a voice call, through the CCIS network, without lifting the handset.
Page 185 Multiple Call Forwarding - All Calls - CCIS This feature allows the last hop of a Multiple Call Forwarding - All Calls sequence to be forwarded over a CCIS network to a station in another office. Multiple Call Forwarding - Busy Line – CCIS This feature allows the last hop of a Multiple Call Forwarding - Busy Line sequence to be forwarded over a CCIS network to a station in...
Page 186 Station-to-Station Calling – CCIS This feature permits any station user to dial another station directly, through CCIS, without Attendant assistance. Station-to-Station Calling - Operator Assistance – CCIS This feature allows a station user to call another station in the CCIS network, with the assistance of an Attendant Console operator.
Page 187: Isdn Feature List
ISDN Feature List Addressing Advice of Charge - Display Call-By-Call Service Selection Called Party Recognition Service (Direct-In Termination (DIT)) Channel Negotiation Connected Line Identification Presentation (COLP) / Connected Line Identification Restriction (COLR) CPN To Network - Present CPN To Terminating User - Display DID Addressing DID and DOD Addressing Event Based CCIS...
Page 188: Isdn Feature Descriptions
ISDN Feature Descriptions Addressing The U 2000 IPS supports E.164 NEAX NIVERGE numbering plan as Type of Number (TON) / Numbering Plan Identifier (NPI) combination in Calling and Called Party Number Information Element for ISDN calls. Advice of Charge - Display When an outgoing connection is made on the ISDN trunk, this feature provides the call originator with the charge information form the...
Page 189 Event-Based CCIS This feature allows a PBX customer who does not have a tie line (or when a customer cannot use the tie line due to busy or fault of the line), to use the various CCIS feature by using the ISDN line as a CCIS virtual tie line, between the 2400 IPX to 2000 IPS connection or the 2000 IPS to IPS connection.
Page 190: Q-Sig Feature List
Q-SIG) or a station, is sent to the public ISDN network (AT&T, NT, NI-2) or Q-SIG network. This feature enables NEC’s PBX to connect to NEC’s PBX or other manufacturer by using Layer 3 protocol for the signaling for the support of circuit mode bearer services at the Q reference point.
Page 191: Wireless Feature List
Wireless Feature List Analog PBX Interface Announcement - PS No Answer / Announcement - PS Out of Zone Automatic Release - Out of Zone Calls Call Forwarding - Not Available Call Forwarding - PS Out of Zone CCIS Interface Calling Name Display - PS Calling Number Display - PS DTMF Signal Sender Group Call - Automatic Conference (6/10-Party)
Page 192 Table of Features by Configuration Type Feature Analog PBX Interface Announcement - PS No Answer Announcement - PS Out of Zone Automatic Release - Out of Zone Calls Call Forwarding - Not Available Call Forwarding - PS Out of Zone CCIS Interface Calling Name Display - PS Calling Number Display - PS...
Page 193: Wireless Feature Descriptions
NEAX Issue 6 CCIS Interface This feature allows the WCS to be integrated with NEC PBXs with CCIS interface. Calling Name Display - PS Without answering incoming calls or hold calls terminates to the Dterm PS III, the calling party’s name can be confirmed by the indications on the LCD.
Page 194 Group Call – 2Way Calling This feature permits a Dterm PS III, Multiline Terminal and Single Line Telephone to page a maximum of fifteen parties simultaneously, except the group call leader. After one of paged parties answers, the paging becomes the 2 Way Calling between the leader and the first answered party, and paging other parties stops automatically.
Page 195 PS Authorization This feature is to confirm the identity of a Dterm PS III to avoid an unauthorized Dterm PS III from accessing the system. PS Location Indication When a Dterm PS III calls a Multiline Terminal/Attendant Console or vice versa, this feature allows to indicate the location name of the ZT II that is connected to the Dterm PS III on the LCD of the Multiline terminal.
Page 197: Chapter 10 System Input/Output (I/O) Interfaces
Chapter 10 System Input/Output (I/O) Interfaces Station Message Detail Recording (SMDR) This feature provides a call record for outgoing Station-to-Trunk calls, incoming Trunk-to- Station calls (including Data Call), and tandem calls. This facilitates cost control by identifying trunk use and misuse by individual stations. Station Message Detail Recording (SMDR) enables call billing to customers and clients, and provides a means for checking local telephone bills.
Page 198 1400 IMS Format 1400 IMS Format is generally used to print call records on a serial printer and provides an easy to read format for printouts of outgoing / incoming call activity. Each record is given a serial number from 0000 to 9999 to identify each call. Calling Station Number Called Number (26 digits maximum) Route Number and Trunk Number...
Page 199 MP built-in SMDR on IP ITEM Physical Layer Connection Layer TCP/IP Protocol Socket Interface Transport Protocol Application Port Number Number of Connections Client/Server Transmission Code Quasi-normal Restriction Condition Note 1: The MP card in main site communicates with the SMDR terminal. Therefore, in the communication settings at SMDR terminal side, set the IP address to connected to the address specified by office data (CM0B Y=00>00 or CM0B Y=02>03), and application port number shown in the above table.
Page 200 Combinations for Center Office of Centralized Billing SMDR SMDR with AP00 (PN-AP00-B with MRC-C program) SMDR with AP00 (PN-AP00-B with MRC-F program MP built-in SMDR on RS-232C MP built-in SMDR on IP X: Available —: Not available Note: Only one output can be used at the center office. Combinations for Local Office of Centralized Billing SMDR SMDR with AP00...
Page 201 b. SMDR with AP00 AP00 without expansion memory (standard): up to 1600 calls (if central office feature is used, up to 800 calls) AP00 with expansion memory (optional): up to 27000 calls (if central office feature is used, up to 26000 calls) When a call is completed, the record is sent to the output device and is removed from memory.
Page 202: Message Center Interface (Mci)
Hardware Required for SMDR Description SPN-AP00B MRC-C (AP) SPN-AP00B MRC-F (AP) SPN-CP24-C MP (UA) PZ-M606-A (ETHER) RS RVS-4S CA-C RS NORM-4S CA-A RS PRT-15S CA-A SMDR Terminal Printer Modem Note: Only one AP00 can be mounted at on time in the system. Message Center Interface (MCI) This feature provides an interface with a customer supplied Voice Mail System (VMS) which can send Message Waiting lamp control data to the system.
Page 203 Stations can set Call Forwarding or Split Call Forwarding - All Calls, No Answer, and Busy Line to the VMS. The system sends out incoming call information to the VMS. A call to a station that has Call For-warding set to the VMS is automatically answered by the VMS. The MCI can control the LCD display of a Multiline Terminal for “MESSAGE”...
Page 204: Property Management System (Pms)
Property Management System (PMS) The system provides a data interface to a locally provided Property Management System (PMS). This enables communication between the system and the PMS in order to provide computer control of Hotel/Motel features. The available PMS feature codes: Feature Feature Maid Status...
Page 205 PMS Interface PMS with AP00-B on an RS-232C Interface Item Data Rate Operating Mode Electrical Interface Characteristic Signal Form Interface Distance Word Framing Parity VRC Parity LRC Frame Contents Control Priority Sequence Note 1: For the Port 1 and Port 3, data speed 9600 bps cannot be used. Note 2: When modems are used, full duplex asynchronous type modems are required.
Page 206 Service Conditions 1. Only one Interface Port can be provided for PMS. 2. The system sends information relating to the following features to the PMS upon request from the PMS: Do Not Disturb Room Cut-off 3. The 2000 IPS system can support PMS Model-60 via AP00-B or PMS Model NIVERGE NEAX 90/120 via TCP/IP connection.
Page 207: Chapter 11 Open Application Interface
Queue Answered Calls Queue Interval Total Queue Summary OpenWorX: Business Attendant System (BAS) NEC’s Business Attendant System (BAS) is a powerful client/server PC-based tool for full-time and part-time NIVERGE interactive client side application running on Windows 2000 or Windows XP operating system that connects to the BAS server via the corporate LAN.
Page 208 FASTER and MORE EFFICIENT OPERATORS! BAS: Call Control Functionality Call control for the BAS is a queue-oriented system. Just like the NEC business attendant console, the BAS provides the standard familiar call queues and information. additional information about incoming calls is added to better empower the Attendant.
Page 209 Brief Definition of Queues: Internal – extension to attendant calls within the PBX. External – calls coming into PBX from an undefined trunk type. CCSA, FX, TIE, WATS – calls coming into the PBX from trunks in CCSA, FX, TIE or WATS Trunk Groups.
Page 210 when the operator transfers the call to another party, or when a station transfers a call to the operator. The Number Entered box allows the operator to enter a known number for either a direct dial or a transfer. The number shown in the bottom hand portion of the screen represents the number of calls waiting in queue at the queue screen, or total queue depth.
Page 211 BAS: Overhead Paging Most overhead paging is done by the creation of a direct trunk access key or a trunk access code. The BAS software does not have the ability to utilize these methods. Because of this, if the user wishes to overhead page from BAS they must manually initiate it from their Dterm. However the user may create a special speed dial key instead.
Page 212: Openworx: Business Receptionist (Br)
OpenWorX: Business Receptionist (BR) ® The OpenWorX Business Receptionist is a PC-based call-processing application designed primarily for departmental executive assistants. The OpenWorX enables multiple users to answer calls, search the directory for a desired party, check the Dterm status, and perform call processing functions including making, answering, transferring, and parking calls.
Page 213: Openworx: Communications Portal
Chapter 11 Open Application Interface BAS: Call Recording and Playback Apart from the directory, another powerful feature integrated into the Business Receptionist client is the ability to record conversations and playback greetings over the telephone. With the addition of a Dterm Play/Record Module, the client will be able to automatically record voice conversations and instruct the software to save the last specified number of conversations.
Page 214 business user to define who they want to interact with in real-time – to complete those critical projects – and who they would prefer to “get back to” at a later time. Communications Portal: Functionality Portal The Portal functionality was designed to grant the individual user access to enterprise web-based backend systems such as databases, HR applications, and existing business portals.
Page 215: Openworx: Dialer
OpenWorX: Dialer NEC’s OpenWorX Dialer allows any user in the Dterm to electronically search for the extension of another person in the 2000 IPS, even while the user is on the phone. Once the listing is located, a simple button press is all it takes to make the call or initiate a transfer.
Page 216: Openworx: Location Status Information (Lsi)
OpenWorX: Location Status Information (LSI) LSI is a useful service that allows other system users to obtain information regarding your current location and status when you are away from your office. This can be done through any Dterm phone that has the associated function key programmed. The user can: Set, Modify, or Delete their location information.
Page 217: Openworx: Short Text Messaging
SMTP set up used) to the address PagerID@domain.com. good example. The server will then parse the Pager ID out of the heading and send the message to the wireless handset with that extension. NEC has verified this functionality on Microsoft Exchange ®...
Page 218: Openworx: Incoming Call Assistant (Ica)
OpenWorX: Incoming Call Assistant (ICA) Incoming Call Assistant (ICA) is a service that gives Dterm users a powerful tool to manage incoming and outgoing calls. These functions can be accessed with the simple touch of an associated function key. ICA: Functionality The user can: View the caller’s name and number on the LCD display for any line or sub-line on the user’s Dterm, even while currently on another phone call.
Page 219: Openworx: Group Call Forward Control (Gcfc)
ICA: Comparison of ICA and IPS Functionality Feature Call Log Capacity 99 Inbound max 99 Outbound max (System Level Setting) Dialed call types Manual, TAPI, OAI, LNR saved in Call Log Call Log Information Number, Name, Date, Time, displayed Transferring/Forwarding number, Line rung Ringing Line Automatic, Name &...
Page 220: Openworx: Personal Call Assistant (Pca)
Insure privacy for users, such as in a hospital or dormitory. OpenWorX: Personal Call Assistant (PCA) In NEC’s continuing effort to bring better efficiency to the standard telephony user’s desktop, Personal Call Assistant was created. PCA includes functionality like Desktop and INASET in a much more convenient form.
Page 221 If the user simply wishes to find someone internal to the company they can use the corporate directory. Clicking on the telephone icon next to the person will dial that person. Dialing rules are applied automatically. Other numbers can be stored and displayed this way, as well as email and pager.
Page 222: Openworx: Name Display
Dterm set. PCA: OpenWorX INASET The INASET is now a part of Personal Call Assistant as a standard feature. NEC’s INASET is a powerful IP terminal and is enhanced even further by the addition of the OpenWorX application suite.
Page 223: Openworx: Multiple Ccis Node Configuration
Note: Business Receptionist does not have the same multi-node capability that BAS does OAI Application Software Development For users wishing to develop their own applications, NEC offers a complete library of development tools. For further information, contact the OAI Product Manager.
Page 225: Chapter 12 Automatic Call Distribution (Acd) With Mis
In addition to basic ACD, NEC has a Microsoft Advanced Server or Windows 2003 Server ACD/MIS system (CallCenterWorX that enables a user to efficiently manage a call center. NEC offers an Infolink (QueWorX ) that provides IVR, Internet and Desktop integration for IPS Call Centers.
Page 226: Basic Acd Features
Service Conditions (Cont) 7. An ACD group number can be used as the destination station of Direct Inward Termination (DIT), or as a designated Night Service station. 8. An ACD group number can be assigned as the destination station of Off-Hook Alarms, Priority Calls, and Attendant Night Transfer.
Page 227: Callcenterworx Acd 3.0 For Business
Chapter 12 Automatic Call Distribution with MIS Immediate Overflow – ACD This feature allows a call directed to an ACD group to immediately overflow to another ACD group, upon encountering an “all agents busy” condition. Priority Queuing – ACD This feature allows the system to prioritize incoming calls by trunk route and on a per station basis, when the call enters an ACD queue.
Page 228: Callcenterworx Mis
The CallCenterWorX ACD 3.0 for Business suite includes the Automatic Call Distribution (ACD) system and the Management Information System (MIS 3.0). The ACD system supplements the call processing capabilities of the PBX, with typical call routing designed to connect each caller with the most appropriate agent to handle their call in the shortest time possible.
Page 229 6. Has dock able toolbars, which can be dragged to other locations on the working screen. The user can also build a personal toolbar of most frequently used icons. 7. Provides toolbar icons and tool tips for all MAT commands, for opening report views, and for online Help and context-sensitive Help.
Page 230: Callcenterworx Mis
CallCenterWorX MIS The CallCenterWorX Management Information System (MIS 3.0) offers call center managers’ access to the most important real-time and historical data available for workgroups. With this tool, you are able to maximize agent productivity and assure quality performance in handling the incoming and outgoing call volume of the center.
Page 231 CallCenterWorX MIS 3.0 CallCenterWorX MIS 3.0 runs on the Windows XP and Windows 2000 operating systems. It provides MIS services for both CallCenterWorX – Business and CallCenterWorX Enterprise. The CallCenterWorX ACD 3.0 for Business suite includes the Automatic Call Distribution (ACD) system and the Management Information System (MIS).
Page 232 Business System Capacities Item ACD Tenants per System Splits per ACD Tenant Splits per System Splits per Logon ID Active ACD Agents per System Trunks per System Maximum Queue Depth Priority Levels 1 Maximum Calls in Queue per System Transfer to PBX Numbers Agent Logon ID Codes per System...
Page 233 PBX Requirements PBX Requirements PZ-M606-A Related Documents CallCenterWorX System Manual CallCenterWorX Features and Specifications Manual Dterm Series E Supervisor Console User Guide Dterm Series E Agent Console User Guide CallCenterWorX Sales Slick ICS ACD System Manual Abacus User’s Guide Navigator Configuration Guide Navigator Reports Manual Navigator Real Time Screen Manual CallCenterWorX ACD User Guide...
Page 234: Q-Master 3.1
Q-Master 3.1 Q-Master is a scalable contact center solution offering high-end functionality at a reasonable price. Q-Master is completely modular, allowing contact center management to select the components that best meet operational and budgetary requirements while retaining the flexibility to add additional modules in the future. One of the key advantages of this is the range and scalability of the solutions.
Page 235 Reports (Q-Control) Because access to timely and relevant information is critical for effective contact center management, a comprehensive reports package comes standard with every Q-Master solution, ensuring that users have the tools to run a contact center at peak efficiency. An onboard database holds statistics on every facet of every contact from the time it arrives at the telephony switch through to its termination (cradle to grave), allowing managers to report on areas such as volume, agent activity, abandonment rates, wrap-up codes and service levels.
Page 236 Agent Desktop (Q-Desktop) As the importance of contact centers increases, so does the need to monitor operational parameters. Q-Desktop lets managers and agents view real-time information on queue and agent performance across all contact media, whether phone, email or the web, providing supervisors and agents with the tools for making the right decisions at the right time.
Page 237 Callbacks (Q-Callback) Callback allows callers who are waiting in the queue to leave a message and then hang up. The callback request retains its position in the queue, so when an agent becomes available the caller is automatically contacted as if they'd stayed on the line. Gives Your Callers Control - while some callers are content to wait on the line, many are not.
Page 238 Outbound Dialing (Q-Outdial) Why wait for your customers to call? Your customers can generate additional revenue, proactively manage customers and improve the productivity of every outbound customer contact by intelligently managing outbound call campaigns from within the existing Q-MasterEX solution. Blend Inbound and Outbound Calls - agents can be set up to work in dedicated outbound queues or take a mix of inbound and outbound calls.
Page 239: Queworx4.0
QueWorX 4.0 is a suite of customer service and productivity-oriented applications. QueWorX utilizes NEC’s CTI link, “Infolink” to deliver advanced applications to contact centers These advanced applications are tightly integrated and specially designed to work in conjunction with NEC’s CallCenterWorX ACD applications for both 2400 IPX systems.
Page 240 Chapter 12 Automatic Call Distribution with MIS Immediate Customer Callback This feature allows callers, based on their estimated time to answer, to elect to receive a callback from an agent instead of waiting in queue. By entering their telephone number and recording a brief message, their call will remain in queue until an agent becomes available, even though they have hung up.
Page 241 Screen Pop Provides an application that is installed at each agent’s desktop. Agents can log into QueWorX and the CallCenterWorX system via this application. Customer information provided in the Customer Profile Records Database can be displayed in the form of a ‘pop-up’ at each agent’s desktop as calls are received.
Page 242: Professional Services For Queworx
Call Center, CTI and speech applications that meet the customer’s business needs and demands. Requests for these applications can be forwarded to your NEC representative who will work with NEC Professional Services to help define the requirements of unique applications or you may contact Professional Services via ProServ@necunified.com...
Page 243: Univerge Neax
Chapter 13 Voice over IP (VoIP) VoIP Solutions 2000 IPS (Internet Protocol Server) is a communication system that can NIVERGE NEAX convert voice signals into IP packets and transmit them through the same data communication line as IP network (Intranet). Using this system, both voice and data communication lines are integrated into one communication line, and communication cost can be reduced.
Page 244 Typical IP Gateway, Branch and Adapter configurations Required Equipment for NEC’s Extended Enterprise IP Solution The table below shows the equipment list for NEC’s Extended Enterprise IP Solution. Equipment Name The Dterm IP Gateway is a rack-mountable (or desktop) digital voice...
Page 245: Ip Station
Chapter 13 Voice Over IP (VoIP) IP Station IP station is a DtermIP terminal, Dterm Series E/Series i with an IP Adapter Unit, INASET, and Dterm SP30/SP30 ACD Softphone. IP stations provide a converged infrastructure at the desktop, with a 10Base-T/100Base-TX Ethernet connection to corporate Local Area Networks (LAN).
Page 246 Chapter 13 Voice Over IP (VoIP) Peer-to Peer Connections between IP Enabled Dterm The IP stations can communicate with other IP stations over the LAN, on a peer-to-peer connection basis. Call control is provided by the Main Processor (MP) with Ethernet adapter card, and voice packets are transmitted between IP stations over the LAN (not through Time Division Switch).
Page 247 Chapter 13 Voice Over IP (VoIP) Connections to Legacy Stations and Trunks The IP station can communicate with legacy stations and trunks (including H.323 trunks) via IP-PAD that converts voice packet data to PCM signals. Call control signals are transmitted to MP over the LAN, while voice packets are transmitted via IP-PAD.
Page 248 Automatic Program Download for IP Enabled Dterm This feature provides the method to download the latest firmware program of IP Enabled Dterm from the FTP/TFTP server automatically by system programming. The following three patterns of program download are available. Program Download at Appointed Time Program Download at Login Time Program Download for Designated Terminals Service Conditions...
Page 249 8IPLA/24IPLA PN-8IPLA card provides 8 channels of IP-PAD with VCT function per card. Adding PZ-24IPLA daughter-card on the 8IPLA card provides up to 32 channels of IP-PAD with VCT function. Maximum of 8 IP-PAD cards can be accommodated per system, thus providing 256 channels. By system data setting, the used ports for IP-PAD can be changed to 8/16/24/32 ports.
Page 250 12. Following parameters can be assigned on a Location basis. The Location is a kind of group (similar to Tenant in a PBX) that is defined for bandwidth management and parameter settings for LAN traffic based on the location of IP terminals. Maximum 64 Location numbers can be assigned per system.
Page 251 Service Conditions on Legacy Service Features 1. A DSS/BLF Console can be associated with the IP Enabled Dterm terminal, but the console must be connected to a DLC card. 2. Multiple Line Operation with normal Multiline Terminal is available. 3. Service features requiring continuous voice transmission, such as the Background Music feature, cannot be used because this traffic may reduce overall performance of the Local Area Network (LAN).
Page 252 5. When the IP terminal with a call in progress has the LAN cable extracted or a power-off occurs and restores, in this situation, “Double Assignment” is displayed on the LCD. When the terminal is registered by Automatic Login method the terminal can be used automatically after about two minutes.
Page 253 Service Conditions on Remote Connections 1. The network between NEAX 2000 IPS and IP Enabled Dterm must meet the following requirement: Waiting time for ACK signal: maximum 600ms (300ms recommended) To check the above requirement, send Ping command from a PC to a remote IP Enabled Dterm and see the result of the command (“Time”...
Page 254 7. Because the IP station can have only two-operation mode (Location number), when the number of remote sites (Location numbers) is over two, there is a case that the appropriate communications may not be available. Refer to Example 2 for details. Location number in each operation mode for each IP station: <IP stations in Location #0: STA.
Page 255 Service Conditions on Automatic Program Download 1. For program download, the FTP or TFTP server is required. 2. This service is available for the IP Enabled Dterm with Peer-to-Peer connections. Terminals with IPELC connections are not supported. 3. Maximum of four terminals can be downloaded at the same time regardless of the type of download.
Page 256: Ccis Networking Via Ip
Required Equipment for IP Station Equipment Name PZ-M606-A SPN-32IPLAA IP PAD SPN-16VCTAA IP PAD SPN-8IPLA IP PAD PZ-24IPLA IPW-2U Unit IP-R Unit AC-R Unit ACA-U Unit IP Terminals Power CCIS Networking via IP This feature provides CCIS networks with Voice over IP (VoIP) capabilities to provide a converged infrastructure over corporate Wide Area Networks (WAN).
Page 257 Chapter 13 Voice Over IP (VoIP) CCIS Networking via IP (Peer-to-Peer Connections Basis) When the distant systems are 2000 IPS, the systems are connected on a peer-to-peer basis. The CCIS call control signals are transmitted between the built-in IP trunks (CCIS Handler; CCH) on the MP card, over the Local Area Networks and Wide Area Networks (LAN and WAN).
Page 258 Chapter 13 Voice Over IP (VoIP) CCIS Networking via IP (Non Peer-to-Peer Connections Basis) IP trunk connections over CCIS (No.7 CCIS Common Channel Inter-Office Signaling) Networking via IP is used to provide telephony services between the 2000 IPS, IVS , IPS Retro or 2400 IMX/IPX and Electra Elite IPK/IPKII on opposite side which do not support peer-to-peer connections.
Page 259 Service Conditions (IP CCIS via IP Trunk cards) 1. Maximum voice channels per IP trunk card depends on the payload period as follows (payload period can be assigned in system programming): Payload Period Maximum Voice Channels per IP Trunk 10 ms 20 ms 30 ms 40 ms...
Page 260 Chapter 13 Voice Over IP (VoIP) H.323 Connection VoIP (Voice over IP) allows the system to transmit voice conversations over a corporate Intranet using ITU-T H.323 protocol. For DtermIP-to-DtermIP connection via the IP network with H.323 protocol, the IPT card and IP-PAD card are required to transmit and receive the control signal and voice data.
Page 261 H.323 Features The following service features are available when connecting with H.323 terminal (NEC product). For other vender products, confirmation test is required. Call Forwarding-All Calls Call Forwarding-Don’t Answer Call Forwarding-Busy Line Split Call Forwarding Call Transfer-All Calls Hotline Do not Disturb-Dterm...
Page 262 H.323 IP Trunk Specifications Description QoS signaling Speech encoding/decoding Payload size Call model H.323 procedure Supplementary service (defined in H.450) Registration on Gatekeeper DHCP server FAX communications PAD control Echo canceller Tandem connection IPT connection mode Dynamic jitter buffer Required Equipment for H.323 Equipment Name Functional Name SPN-IPTB-A...
Page 263: Fax And Modem Over Ip
Chapter 13 Voice Over IP (VoIP) FAX and Modem over IP This feature allows the system to transmit facsimile or modem communications over IP network, via Local Area Networks (LAN) and corporate Wide Area Network (WAN). Since PBX regards facsimile and modem equipment as one of ordinary telephones, IP Packet Assembler/Disassembler (IP-PAD) and Voice Compression Trunk (VCT) are required for facsimile uses over IP network same as legacy stations.
Page 264: Remote Pim Over Ip
Service Conditions 1. IP-PAD and VCT are required for facsimile use on Peer-to-Peer CCIS network or Remote PIM over IP function. 2. PN-32IPLA (IP-PAD) card and PN-16VCTA (16VCT) card do not support FAX or Modem over IP. PN-32IPLA-A (IP-PAD) does not support Modem over IP. 3.
Page 265 Required Equipment for FAX or Modem over IP Item Description PZ-M606-A SPN-32IPLAA IP PAD-E SPN-16VCTAA IP PAD-B SPN-8IPLA IP PAD-C PZ-24IPLA Connectable combinations between facsimile stations are shown below. Connectable Combinations Source IPS FAX station Local IPS FAX station Peer-to-Peer CCIS IPS FAX station Peer-to-Peer CCIS IPS FAX station...
Page 266 Required bandwidth for FAX Connection • 32IPLA-A/16VCTA-A Connection Conditions T.30, G711, Payload=40ms T.30, G729a, Payload=40ms, Communication speed=14.4Kbps (No IP Header compression in Router) T.30, G729a, Payload=40ms, Communication speed=14.4Kbps (with IP Header compression in Router) • 8IPLA/24IPLA Connection Conditions G.711 pass-through, Payload=40 ms (No IP Header compression in Router) G.711 pass-through, Payload=40 ms (with IP Header compression in Router)
Page 267: Remote Pim Over Ip
Remote PIM over IP Remote PIM over IP targets users who have 1-30 relatively small offices that accommodate 10-30 extensions at the Remote Site. When 2000 IPS PIM are installed at remote site, and connected to an IPS or IPS DM at main site over IP network, the Main Site system controls and maintains the Remote PIM operation as one single system.
Page 268 Bandwidth Requirement With G7.23.1 Established (5.3k/6.3k) Voice Calls Compression Control 4.1 Kbps Voice 31.8/37.8 Kbps Control 4.3 Kbps Voice 42.4/50.4 Kbps Control 4.3 Kbps Voice 63.6/75.6 Kbps Control 4.5 Kbps Voice 84.8/100.8 Kbps Control 4.5 Kbps Voice 127.2/151.2 Kbps Control 4.9 Kbps Voice 169.6/201.6 Kbps...
Page 269 Advantages The system regards the terminals accommodated in both Host Site and Remote Site as the extensions in the same office. Feature transparency is superior to CCIS. The Digital Remote PIM cannot accommodate some AP cards; Remote PIM over IP can accommodate AP cards such as ISDN PRI and T1.
Page 270 7. Remote Site automatically operates by itself (survival mode) when Keep Alive signal (sent every 30 sec) between the Host Site and Remote Sits is interrupted. When Keep Alive is interrupted the Remote Site is reset to change the operation from normal mode to survival mode. 8.
Page 271 List of Service Features Operation Service Features Multiline Terminal, SLT operation IP Enabled Dterm operation COT, LDT, ODT Attendant Console Add-On Module DSS Console ISDN Terminal IPT (CCIS, H.323) Built-in IPT OAI client PS, ZT Trunk IC/OG call (CO, Tie line) Caller ID Class Caller ID Display (MFC, T1-ANI) Caller ID Display (ISDN)
Page 272: Planning And Installation
Number of Users: The number of users is the number of simultaneous users (digital phones) that will be required. Voice Compression: NEC’s IP solutions deploy voice compression in order to extend multiple users across fewer data channels. G.711, G.723.1 and G.729A. Depending on the voice compression algorithm selected and the number of voice frames encapsulated in one data packet.
Page 273 Network Consideration There are several network considerations that must be met before deployment of IP Telephony. These items are: The network must support the Internet Protocol and the local interface must meet 802.3 Ethernet standards. It is recommended that the managed network be based on Switched, Fast Ethernet environment for IP telephony.
Page 274 Bandwidth utilization The following chart shows the amount of bandwidth for IP overhead per the fill times set in the PBX system. The higher the fill time used, better performance from the PBX and IP network can be realized due to the smaller number, yet larger (in size) packets generated. Codec G.711 (64 Kbps) G.729a (8 Kbps)
Page 275 Chapter 13 Voice Over IP (VoIP) Quality of Service (QoS) In order to obtain quality of service (QoS) for the voice traffic, routers or layer 3 switches in the network must support a queuing mechanism. The queuing mechanism allows for the prioritization of the voice packets to pass through the router before the routine data traffic.
Page 276 TCP/UDP/RTP PORT NUMBER CONDITIONS Tables below show the default TCP/UDP/RTP port number and range of the available TCP/UDP/RTP port numbers used in 2000 IPS Port Type Destination 2000 IPS (MP Built-in DRS of Main Site) 2000 IPS Port of Login to (MP Built-in DRS of DRS (UDP) Remote Site)
Page 277 Port Type Destination Dterm IP IP PAD Port for Voice Packet (RTP) IPT (CCIS) IPT (H.323) Port Type Destination Port for Server Server PBX PBX (TCP) Port for Client Client PBX PBX (UDP) Port Type Destination H.255.0 RAS Port (UDP) H.255.0 Control Port (UDP) Port Type...
Page 278: System Conditions/Limitations (Peer-To-Peer Ip)
System Conditions/Limitations (Peer-to-Peer IP) Limitations Add-on-Module: term IP does not support Add-on Module feature. Analog Port Adapters: When the IPW-2U unit is attached with a D ADA-U Unit) cannot be attached with the D Back Ground Music (BGM): Service features requiring continuous voice transmission such as Background Music feature cannot be used because the traffic may reduce overall performance of the Local Area Network (LAN).
Page 279: Chapter 14 Common Channel Inter-Office Signaling (Ccis)
Attendant Consoles, Call Accounting / Billing Systems, Voice Processing Systems, Management systems, and Trunk Facilities, to name a few. A variety of NEC’s NIVERGE family of telecommunications systems can be networked together using CCIS, creating a proprietary corporate network. This network can serve multiple company facilities in the same building or town, in different towns, in different states, and even in different countries.
Page 280 Chapter 14 Common Channel Inter-Office Signaling (CCIS) For DtermIP to DtermIP connection via CCIS (Peer to Peer connection), the voice data is transmitted and received directly between DtermIPs via Intranet (CCIS via IP). For Dterm IP to Legacy terminal connection via CCIS, the IP-PAD card is required to transmit and receive the voice data.
Page 281: Ccis And Isdn
Common Channel Interoffice Signaling Common Channel Interoffice Signaling Office Office (23) - 64 Kbps Clear Channel Bearer Channels (23) - 64 Kbps Clear Channel Bearer Channels CCIS uses a common channel to provide the signaling information between two Signaling systems (nodes). The information transmitted in the signaling channel between two systems includes addressing information, supervisory information, and centralized network information.
Page 282: Digital And Analog Ccis
Chapter 14 Common Channel Inter-Office Signaling (CCIS) Digital and Analog CCIS The PBX can provide No. 7 CCIS via either a digital network or an analog network. Regardless of the relevant network being a digital network or an analog network, CCH (Common Channel Handler) to control the common signaling channel is required.
Page 283: Ip Ccis
IP CCIS Peer-to-Peer Connections Peer-to-peer connections over CCIS Networking via IP are available when the distant systems are 2000 IPS or 2400 IPX supporting peer-to-peer connections. The built-in IP trunks (CCH) on the MP card are assigned with the Virtual Application Processors (AP), and can support up to 127 trunks per system.
Page 284 Chapter 14 Common Channel Inter-Office Signaling (CCIS) CCIS Networking via IP between IP Terminals CCIS Networking via IP between Legacy Terminals Page 14-6 UNIVERGE 2000 IPS Request For Proposal (RFP) Reference Guide NEAX Issue 6...
Page 285 CCIS Networking via IP (Non Peer-to-Peer) When the distant PBX system does not support peer-to-peer, the systems are connected with IP trunks (including Voice Compression Trunks (VCT)), via Time Division Switch (TDSW). Voice signals of IP terminals are transmitted via IP-PADs, while those of legacy terminals are directly connected to the IP trunks.
Page 286: Centralized Billing
Centralized Billing This feature is used to collect billing information from each office within the network and direct it to the associated center office. Billing information is then forwarded to the central billing centers via RS232C interfaces. Service Conditions 1. The Centralized Billing system is composed of local office, tandem office, and center office. 2.
Page 287 6. Center office Maximum of eight local offices can be accommodated. Maximum of 3,600 calls per hour can be received. If the center office exceeds 3600, billing information is stored at local office. 7. Local office By predetermined office data, local office number of the calling station can be forwarded to the center office, and output to the SMDR.
Page 288: Centralized E911 - Ccis
Chapter 14 Common Channel Inter-Office Signaling (CCIS) Centralized E911 – CCIS This feature allows the system to transmit a calling party number to the 911 Emergency system over CCIS tandem connection. Service Conditions 1. The Calling Party Information Transferring Service must be provided between calling office and tandem office.
Page 289: Call Set Up Times
Chapter 14 Common Channel Inter-Office Signaling (CCIS) Call Set Up Times Standard tie line networks typically require from two to eight seconds to complete the set up of a call and return ring back tone to the caller. With a CCIS network, call set up times are much lower averaging from 100 msec.
Page 290: Shared Trunk Facilities And Alternate Routing
Chapter 14 Common Channel Inter-Office Signaling (CCIS) Shared Trunk Facilities and Alternate Routing Many network applications dictate a need to strategically distribute trunk facilities throughout the network. The practice of sharing trunk facilities across a network is beneficial because it reduces the overall network trunking requirements and provides additional lower cost route choices.
Page 291: Centralized System Maintenance And Administration
Centralized System Maintenance and Administration A centralized system maintenance and administration facility can be designated at one node in the network allowing all nodes in the CCIS network to be maintained from a single location. This reduces travel costs and maintenance times. All system messages, fault data, and cyclic diagnostic reports will be transmitted over the D channel to the designated central facility as shown in the following diagram.
Page 292: Centralized Call Accounting/Billing Systems
Centralized Call Accounting/Billing Systems Standard tie line networks require independent call accounting / billing equipment for each node in the network. This results in a costly investment of peripheral equipment, higher maintenance costs, and the need to service this equipment at each node. In a CCIS network, it is not necessary to purchase independent call accounting / billing equipment for each node in the network.
Page 293: Centralized Voice Processing / Messaging
Chapter 14 Common Channel Inter-Office Signaling (CCIS) Centralized Voice Processing / Messaging Voice Processing Systems such as voice mail, fax mail, and Integrated Voice Response (IVR) systems can be centralized in a CCIS network. This eliminates the need for costly independent systems to be purchased and maintained for each node in the network.
Page 294: Uniform Numbering Plans
Uniform Numbering Plans CCIS offers complete flexibility when designing network numbering plans. Two primary numbering schemes can be used. One scheme uses a four- or five-digit station numbering plan with no system node identifier. In this scheme, station numbers are not repeated throughout the network and usually the first digit is used as an indicator of which node the station is at.
Page 295 CCIS FEATURE CHART (Cont.) CCIS Feature Name Distinctive Ringing-CCIS Do Not Disturb-CCIS Dual Hold-CCIS Elapsed Time Display-CCIS Flexible Numbering of Stations-CCIS Hands-Free-Answer Back-CCIS House-Phone-CCIS Hot Line-CCIS Incoming Call Identification-CCIS Individual Attendant Access-CCIS LDN Night Connection-CCIS Link Alarm Display-CCIS Link Reconnect-CCIS Message Waiting Lamp Setting-Attendant-CCIS Message Waiting Lamp Setting-Station-CCIS Miscellaneous Trunk Access-CCIS...
Page 296: System Capacity
System Capacity System Capacity for CCIS with Digital Interface Description DTI Card CCH Card AP00 Card (for Centralized Billing) Trunks for DTI CCIS Routes Trunks per DTI Card CCT Card Trunks for CCT Trunks per CCT Card M10 Card System Capacity for CCIS with Analog Interface Description CCH Card AP00 Card (for Centralized Billing)
Page 297: Required Equipment
Required Equipment Required Equipment for Digital CCIS EQUIPMENT FUNCTIONAL NAME NAME PN-24CCTA PN-24DTA-C PN-30DTC-C PN-SC00 PN-M10 Required Equipment for Analog CCIS EQUIPMENT FUNCTIONAL NAME NAME PN-SC00 PN-2ODTA Required Equipment for CCIS Networking via IP Description CCIS via IP (non Peer-to-Peer) SPN-IPTB SPN-4VCTI CCIS via IP (Peer-to-Peer)
Page 298: Ip Specifications
IP Specifications Item Voice Encoding G.729a G.723.1 G.711 IP-PAD 8/32 channels per card Automatically seized per call FAX Communication FAX Relay Method (T.30) Feature FAX Relay Method (Pass-through (G.711/G.726)) DTMF Signal H.245 Inter-office/Intra- H.245 office Signaling PROTIMS over IP CCIS over IP H.323 Jitter Control Dynamic Jitter Buffer...
Page 299 DTI Specifications Characteristics 24-Channel Output Line Rate 1.544 Mbps – 50 ppm AMI with ZCS/B8ZS* Line Code 100 ohms Line Impedance Pulse Amplitude 3 volts – 0.6 volts (Base to Peak) Pulse Width 324 ns – 30 ns Input 1.544 Mbps – 2000 bps (130 ppm) Line Rate 1.5 volts –...
Page 301: Chapter 15 Integrated Services Data Network (Isdn)
Chapter 15 Integrated Services Data Network (ISDN) ISDN Primary Rate Interface ISDN is becoming a basic requirement for any PBX system sold today. The 2000 IPS supports many ISDN BRI/PRI features and services. AT&T and Northern Telecom specifications are both supported by the IPS. ISDN PRI trunks can use all of the same features of the 2000 IPS that any DID or DOD type trunk can use.
Page 302 Call-By-Call Service Selection Services can be selected on a call-by-call basis to all channels of a single PRI interface according to applications. That is, unlike Trunk Provisioning Service in which services are assigned to specific channels, services may be used on any available channel. Service Conditions The services that can be designated include ACCUNET, MEGACOM, MEGACOM 800, INTERNATIONAL 800, SDN, MULTIQUEST (AT&T), and PRIVATE, INWATS, OUTWATS, FX, TIE (Northern Telecom).
Page 303 CPN To Terminating User–Display This feature provides a visual display of the originating station’s number and subaddress information on a Multiline Terminal or an Attendant Console for incoming ISDN calls. This provides the terminal user with a quick and accurate way to identify the originating station’s number (Calling Party Number). Service Conditions 1.
Page 304 DID Addressing This feature allows incoming ISDN-PRI calls to terminate to stations, Attendant Console, Automated Attendant, etc., based on the Called Party number. Direct Inward Dial trunks will be terminated to preprogrammed destinations without Attendant assistance Service Conditions 1. If the network is notified that the destination station for the DID call is busy or a connection-controlled station, the network gives the calling station a Busy Tone.
Page 305 Station to Station Calling Station Hunting Simultaneous voice and data transmission Asynchronous Data Switching Synchronous Data Switching Half/Full Duplex Switchover 5. The ISDN Terminal can provide Voice and data communication via the CCIS network. The CCIS network must be digital. 6.
Page 306 12. In case of Point to Multipoint connection, a Single Line Telephone/Multiline Terminal must dial ISDN Multi- point station number assigned by CM1B, not the ISDN Terminal number assigned by CM10. 13. When a Multiline Terminal calls an ISDN Terminal or an ISDN Terminal calls a Multiline Terminal, a calling station number is displayed to the calling Multiline Terminal or the ISDN Terminal.
Page 307: Event Based Ccis
2. If a calling party does not wish to provide a called party subaddress, the call must terminate with the # key (Immediate Start). If the # key is not entered, a Timing Start operation begins. The Timing Start uses the interdigit timeout operation.
Page 308: Business Feature List
Business Feature List Account Code Answer Key Attendant Delay Announcement Attendant Overflow Authorization Code Automated Attendant Broker’s Call Call Forwarding Call Forwarding - All Calls Call Forwarding - Busy Line Call Forwarding - No Answer Call Forwarding - Outside Multiple Call Forwarding - All Multiple Call Forwarding - Busy Multiple Call Forwarding - No Answer Split Call Forwarding - Busy Line...
Page 309: Isdn Network Requirements For Layer One (1)
ISDN Network Requirements for Layer One (1) Interface: Framing: Line Coding: D-Channel Rate: D-Channel: : Individual B-Channels cannot be looped back, local or remote. Note Supported Network Services (Trunk provisioned only) AT&T Software Defined Network Global Software Defined Network International 800 Service International MEGACOM AT&T’s Alternate Destination Call Redirection feature is supported by the IPS.
Page 310: Isdn Pri Specifications
ISDN PRI Specifications The Digital Trunk Interface (DTI) interfaces the PBX directly to 24/30-channel PCM transmission line. The DTI has the following functions. For 24DTI: • Two Directory numbers, each with a SPID • Unipolar/Bipolar Conversion (AMI/B8ZS Format) • Alarm Detection/Insertion •...
Page 311 For connections of 24PRT and transmission line, twisted-pair cable can be used. For connection of 30PRT and transmission line, either coaxial cable or twisted pair cable can be used. Note ISDN requires B8ZS Line coding with Extended Superframe (ESF) format The Basic Rate Interface Trunk (BRT) provides one or two physical interface to the ISDN-Basic Rate Interface service (192 kbps PCM-2B + D).
Page 312 Feature Compatibility Table Inter-Exchange Carrier Network Voice Services and Features / SERVICES AND FEATURES CALL BY CALL SERVICE SELECTION Basic Call Note 1 WATS 800 Service Virtual Private Network 900 Service Note 2 900 Service Flexible Billing International WATS International 800 Service Foreign Exchange (FX) Tie Line DEDICATED ACCESS...
Page 313 VOICE FEATURES CPN to Network Presentation Restrict/Allow CPN/BPN Delivery Provisioned by Service Call by Call Request While All Trunks Busy CPN Sub-Address Calling Party Name Dialed Number ID Service (DNIS) Original CPN Original CPName Redirecting Number Redirecting Name Redirection Number Redirection Name Called Party Sub-Address Connected Party Number...
Page 314 Local Exchange Carrier Network Voice Services and Features/ SERVICES AND FEATURES CALL BY CALL SERVICE SELECTION SWITCHED DATA 64 kbps Clear Channel 64 kbps Restricted 56 kbps Restricted International 64 kbps Clear International 64 kbps Restricted International 56 kbps Restricted HO 384 kbps H11 1526 kbps N x 64 kbps...
Page 315 VIRTUAL PRIVATE NETWORK 64 kbps Clear Channel 64 kbps Restricted 56 kbps Restricted International 64 kbps Clear International 64 kbps Restricted International 56 kbps Restricted HO 384 kbps H11 1526 kbps N x 64 kbps Local Exchange Carrier Network Voice Services and Features SERVICES AND FEATURES CALL BY CALL SERVICE SELECTION...
Page 316 "Custom" implementation. The above information pertains to the "Custom" implementation only (NTI has no National ISDN support). Although this interface is based on the AT&T 5ESS, NEC products have not been tested on the EWSD. Please contact NEC Product Management for any potential sales requiring PRI connection via the EWSD "Custom"...
Page 317 Local Exchange Carrier Network Data Services and Features SERVICES AND FEATURES Call By Call Service Selection SWITCHED DATA 64 kbps Clear Channel 64 kbps Restricted 56 kbps Restricted HO 384 kbps H11 1526 kbps N x 64 kbps VIRTUAL PRIVATE NETWORK 64 kbps Clear Channel 64 kbps Restricted 56 kbps Restricted...
Page 318: Isdn Basic Rate Interface (Bri)
ISDN Basic Rate Interface (BRI) 2000 IPS systems equipped with Basic Rate Interface (BRI) NIVERGE NEAX provides the user with a vehicle for circuit switched data at rates of 64 or 128 kbps to the desktop. ISDN BRI connects BRI terminals (stations) to the PBX. ISDN PRI is used to connect the PBX to the public network.
Page 319 ISDN calls at 56, 64, and 128 kbps. Data calls within the PBX or external using ISDN PRI can greatly increase the user’s productivity by using the higher rates of ISDN BRI. NEC America has successfully tested the IBM Waverunner series of ISDN modems.
Page 320 ISDN Equipment List Functional Card Name PN-BRTA PN-4BRTA-F PN-24DTA-C PN-2ILCA PN-24PRTA PN-SC00 PN-SC01 PN-SC03 ISDN PRI Required Equipment Equipment PN-24DTA-C 24-Channel DTI Card PN-24PRTA 24-Channel PRT Card PN-SC01 (DCH) D-Channel Handler Card ISDN BRI Required Equipment Equipment PN-BRTA (BRT) 1-Line BRT Card PN-4BRTA-F (BRT) 4-Line BRT Card ISDN Terminal Required Equipment...
Page 321: Documentation
Capacity for ISDN-PRI Description DTI Card DCH Card Trunks for DTI PRT Card Trunks for PRT ISDN Routes ICH Card ILC Card Port per DTI Card Port per DCH Card Port per PRT Card Port per ICH Card Port per ILC Card System Capacity for ISDN-BRI Description BRT Card (BRTA/4BRTA-F)
Page 323: Chapter 16 Wireless System
2000 IPS Wireless Communication System NEAX (WCS) NEC’s wireless technology offers high system capacity, proven system reliability, high voice quality, network integration, investment protection into the future, and extensive user mobility. The U 2000 IPS Wireless Communication System (WCS) provides interface for...
Page 324 CCIS Interface This feature allows the WCS to be integrated with NEC PBXs with CCIS interface. Service Conditions 1. The service conditions of each feature are the same as those of the Single Line Telephone of CCIS features, except the following features: Calling Number Display –...
Page 325: Wireless Roaming
Wireless Roaming 2000 IPS supports the JT-Q931a protocol and JT-11582 for signaling at NIVERGE NEAX Q-reference point between PBXs on the private network. By supporting this protocol, the PSs can be used in any Calling Area on the private network. Roaming can be executed only on trunk connection between PBXs based on JT-Q931a protocol or IP.
Page 326 Multi-Site Roaming In a mixed network of both network of NIVERGE NEAX 2000 IPS systems supporting wireless users in a private network, some users may desire the ability to take their handsets from one site to the other and still remain in touch with those who are calling.
Page 327 Q. 931a Roaming over IP Trunk Dterm PS III user can originate or receive a call in any place of a network provided by the plural PBXs, which are interfaced by JT-Q931-a protocol over IP Trunks. available only on the Point-to-Multipoint connection. Roaming by IP network cannot be used together in one PBX.
Page 328 Wireless Definitions Virtual Station: Virtual Station exists only on the system data, provided via non-hardware supported LEN. The Virtual station must be assigned by the system data programming for operating Home PSs and Visitor PSs used for Roaming. Individual PS number: Individual PS number is assigned to a PS to identify the PS on the Roaming network.
Page 329: Wireless - Short Text Message Notification (Oai)
Wireless – Short Text Message Notification (OAI) This feature enables a Short Text Message (hereafter, STM), once arrived at a mail box of the STM Server (external equipment), to be automatically distributed to the addressee Dterm PS III via Open Application Interface (OAI). This feature also provides “TM Full” notification on the display (LCD) of the address Dterm PS III that is busy, and if the Dterm PS III is out of zone, the feature makes retransmission of the STM after the PS returns to the zone.
Page 330 Features Feature Matrix by Configuration Type Feature Analog PBX Interface Announcement - PS No Answer Announcement - PS Out of Cell Automatic Release - Out of Cell Calls Call Forwarding - Not Available CCIS Interface Calling Name Display - PS Calling Number Display - PS DTMF Signal Sender Group Call Automatic Conference (6/10 Party)
Page 331 VMS and checked from the PS. Also the VMS can page the PS - Not Available automatically after the voice mail message is recorded. This feature allows the IPS/WCS to be integrated with NEC PBXs CCIS Interface with CCIS interface.
Page 332 This feature permits a Dterm PS III/Dterm /Single Line Telephone can page a maximum of fifteen parties simultaneously except the group call leader. After one of paged parties answers, the paging Group Call - 2 becomes the 2 Way Calling between the leader and the first Way Calling answered party, and paging other parties stops automatically.
Page 333 When a Dterm PS III user moves out of the service area and the Out of Zone electric field strength becomes weak, this feature notifies it to the Indication user with the warning tone and the LCD display. This feature allows a Dterm PS III user to receive dial tone and dial Overlap Dialing the desired number to originate a call.
Page 334: System Description
System Description Dterm PS III The user terminal for the NIVERGE is specifically designed for the mobile user, offering portability, durability and functionality. Portability has two aspects to it. First, the handset must be easily carried by the mobile user. At slightly more than 3.8 ounces with dimensions of 5”...
Page 335 Chapter 16 Wireless System Dterm PS III Accessories To enhance the use of the Dterm PS III, NEC Unified Solutions, Inc. offers several choices in each area of handset accessories. They are: Lithium-Ion Battery (PS III Battery Pack) that provides up to 6 hours of continuous talk time and 300 hours on standby. Additional batteries may be required for extended use applications that require “around the clock”...
Page 336 Zone Transceiver II (ZT) Access to the communications network by the Dterm PS III user is gained through radio connection with one of the several Zone Transceivers installed on the premise. ZT’s are placed strategically around the establishment in an overlapping fashion to provide continuous radio coverage throughout the specified area.
Page 337: Wireless Specifications
Wireless Specifications Zone Transceiver II Specifications ITEM • ZT II U Output Power Type of Interface Number of Simultaneous Speech Path Power Supply Power Consumption Operating Conditions Dimensions (unit: mm) Weight Wire Diameter 26 AWG 2500 ft. (762 m) PBX Power Supply at -48 V 4300 ft.
Page 338 WCS Required Equipment EQUIPMENT PZ-PW122 –48V Power supply card for ZT (DC/DC PWR) One per PIM 16 ZT powered/card PN-4CSIA-A (CSI) ZT Interface card 4 per PIM PN-SC03-B (CSH) ZT Handler card 1 per 2 4CSIA cards PN-4COT COT for Analog Interface PN-8COT 4COT: 4 PS per card 8COT: 8 PS per card...
Page 339 WCS Required Equipment (Cont.) EQUIPMENT • 10BASE-T Cable 10BASE-T/100BASE-TX Cable (TIA/EIA category between ETHER card and Ethernet 3 or larger) Cable Length: Maximum 100 m (328 ft.) • 100BASE-TX Cable (TIA/EIA category 5) Router PN-AP00-B (DBM) Roaming Data Base Module card PN-IPTB (IPT) IP Trunk card PN-4VCTI (4VCT)
Page 340: Wireless Lan
The Wireless Telephone supports Wired Equivalent Privacy (WEP) as defined by the 802.11 specification. NEC Unified Solutions, Inc. offers the product with both 40-bit and 128-bit encryption. WEP increases the security of the wireless LAN to the level similar to a wired Ethernet LAN.
Page 341 Chapter 17 Hotel/Motel System Hospitality features are included in the basic system software of the IPS. Additional software is not required. features and any Hospitality system can use any Business features as necessary. 2000 IPS Hotel/Motel features allow the hotel’s administrative staff to NIVERGE NEAX control the telephone activity and check status of guest rooms.
Page 342: Chapter 17 Hotel/Motel System
Application Processor PMS with AP00 on RS-232C The Application Processor (AP) manages guest or administration room status and stores call information on each guest or administrative station. The AP also provides interface ports for a Property Management System (PMS), Station Message Detail Recording (SMDR) and a Hotel Printer.
Page 343 Hotel Printer When PMS with AP00 on RS-232C is provided, the various system messages and the guest room status can be obtained through a locally provided Hotel Printer. The following information is automatically printed out as a system message: Wake Up attempts whether successful or not Remaining messages for the station which are set to Check Out Codes and quantities of the goods requested from a guest room by Direct Data Entry If the print out function key is provided on the Front Desk Terminal, the status of the following features...
Page 344: Features
Features Automatic Wake-up This feature allows the system to be programmed to automatically call guest rooms or administration stations at specified times. Upon answering, the guest is connected to a recorded announcement or music source. A printout of Unanswered, Busy or Blocked Automatic Wake-Up attempts for each guest room is provided using the Hotel/Motel printer.
Page 345 Check In / Check Out When this feature is activated, the following operations occur: Check In: Room Cutoff is cleared. Check Out: Room Status printout is supplied. Do Not Disturb is reset. Room Cutoff is set. Message Waiting is reset. Automatic Wake Up is cleared.
Page 346 Do Not Disturb-Hotel/Motel This feature allows the Attendant Consoles, Hotel/Motel Front Desk Instruments, guest stations or Property Management System (PMS) terminals to place individual stations into Do Not Disturb. Calls can be placed from stations set in DND Automatic Wake Up and Timed Reminder will override Do Not Disturb. A station in Do Not Disturb can be called from the Attendant Console or the Hotel/Motel Front Desk Instrument using the DNDOVR key.
Page 347 Hotel/Motel Front Desk Instrument A Multiline Terminal with LCD can be programmed to function as a Hotel/Motel (H/M) Front Desk Instrument. This can be used to set and cancel standard H/M features such as the following: Do Not Disturb Room Cutoff Message Waiting Print Out Check In/Check Out...
Page 348 House Phone This feature allows selected stations to reach the Attendant simply by going off-hook. House Phones may be equipped without dials. House Phone assignments are programmed into system data from the Maintenance Administration Terminal (MAT) or the Customer Administration Terminal (CAT). There is no limit to the number of House Phones permitted in the system provided the maximum amount of available ports is not exceeded.
Page 349 Chapter 17 Hotel/Motel System Message Registration This feature provides output from the IPS to the Property Management System (PMS). This allows the PMS system to receive call record reports for guest room phone calls. The PMS system can combine the phone charges with the room charges, allowing for a presentable final bill to the guest upon check out.
Page 350 Property Management System (PMS) 2000 IPS provides a data interface to a customer-supplied Property NIVERGE NEAX Management System (PMS) accommodating Hotel Management Features. The PMS (Model 60 only) can be any computer connected to the PBX via a RS-232C Interface. It communicates with the PBX using the specified protocols The Data Link Interface allows the PMS to accommodate both front and back-office Hotel Management Features, by providing a means of communication between the PMS and the PBX for features such as...
Page 351 The PMS can send the following information to the PBX: 1. Maid Status 2. Message Waiting Lamp Status Changes 3. Telephone Restriction Status Changes 4. Check-In/Out Messages 5. Room Data Image Inquiry 6. Wake-Up Status Changes 7. Room Change, Room Swap and Room Copy 8.
Page 352 Room Status This feature provides the Hotel/Motel (H/M) Front Desk Instrument with a visual display of the guest’s room status. A supplementary print out (individual and summary) can be provided. Items indicated are as follows: Set status of Do Not Disturb Set status of Message Waiting Set status of Room Cutoff Automatic Wake Up Time if set...
Page 353: Hotel System Capacity
Hotel System Capacity Description Guest/Administrative Station Front Desk Terminal Hotel Console Hotel Printer I/O port for PMS/SMDR/Hotel Printer I/O port for SMDR/PMS via LAN I/O port for Hotel Printer System Specifications PMS/SMDR via RS-232C Interface (Model 60 only) and Hotel Printer Interface Item Physical Interface RS-232C...
Page 354: Station Equipment
Station Equipment Front Desk Instrument: Guest Room Phone: Hotel/Motel Attendant Console: House Phone: Administration Phone: Page 17-14 Dterm Series E/Series i with Display Terminals with 16 feature keys are recommended Analog Single Line H/M Analog Single Line Dterm Series E Digital 2-Line SN716 DESKCON Analog Single Line Dterm Series E/Series i Digital Terminal...
Page 355: Chapter 18 Call Accounting
Chapter 18 Call Accounting AIMWorX™ NEC’s Applications Integration Manager or AIMWorX is an application suite of management software based on a call accounting foundation. It provides an easy way to cost calls with a variety of features to use this information. AIMWorX has a wide range of predefined administrative reports and gives you the ability to create your own.
Page 356 AIMWorX application at a time, from the AIMWorX server. AIMWorX C/S NEC Provided DB: The AIMWorX Client/Server NEC Provided Database includes the AIMWorX Program disk, which has all modules on it. The core modules that are enabled are AIMWorX Manager (Call Accounting) and Alarm Manager (included, is the freely licensable Alarm Client).
Page 357 You may also choose to license the SQL Server database in processor licenses. You purchase one processor license for each processor in the AIMWorX server and receive unlimited user login name assignments. Purchase additional processor licenses from your NEC distributor. Oracle database If you choose to use an Oracle database, you must purchase it separately.
Page 358: Configurations
The Basic tier manages up to 200 extensions or users. It can be installed as a standalone system or in a client/server environment and works with the 2400 switch family, and some non-NEC switches for SMDR collection only. This system supports AIMWorX Manager, call accounting features, and most AIMWorX features and modules.
Page 359: The Aimworx Manager
The Corporate tier manages up to 5,000 extensions or users. It can be installed as a standalone system or in a client/server environment and works with the NEAX 2400 switch family, and some non-NEC switches for SMDR collection only. This system supports all AIMWorX features and modules.
Page 360 Work Order should have these three modules at a minimum to work: NEAX SPE Asset Manager Billing Manager Work Order will best enhance your system’s capabilities when combined with these modules: Trouble Ticket 9-1-1 SPE 9-1-1 OSN Interactive Directory 9-1-1 SPE 9-1-1 SPE is a module that lets you download specific user location information directly to the phone company’s ALI system.
Page 361 Chapter 18 Call Accounting Bill Reconciler Bill Reconciler compares monthly billing statements from the telephone service carrier to CDR generated by AIMWorX. You can also save the results from this comparison and create reports using this cost, your cost, or the billed cost, or the differences between them. Cable Manager Cable Manager lets you maintain information on the cable and wire layout of your facility.
Page 362: Additional Reference Material
Chapter 18 Call Accounting Trouble Ticket Trouble Ticket simplifies the trouble reporting, resolution, and tracking process. It lets you see a database of telecom problems and their associated solutions with a simple character search. Suggest simple solutions over the phone or create work orders, on the same screen, for the more involved problems.
Page 363: Chapter 19 Voice Messaging Systems
Chapter 19 Voice Messaging Systems Voice Mail Integration Voice mail allows callers to leave a recorded message, in their own voice and exact words, for another individual or group of individuals. With a voice mail application, people can communicate precisely and personally without having to be on the same telephone line at the same time.
Page 364 Service Conditions 1. The system transfers only DTMF signals to the connected VMS. It cannot transfer dial pulses to the system. 2. Messages can be retrieved from any Multiline Terminal, DTMF telephone, or the Attendant Console, but not from DP telephones. 3.
Page 365: Message Center Interface (Mci)
9. Multiple Call Forwarding: When the final destination for any combination of Multiple Call Forwarding is the VMS, calls can be transferred to the VMS. The first forwarded station's number is sent to the VMS. For example, a call is received by Station A, which is forwarded to Station-B, which is forwarded to Station-C, which is forwarded to VMS.
Page 366 MCI Service Conditions 1. The UCD or Station Hunting feature is usually provided with the VMS station. 2. One RS-232C port on the MP card or the Application Processor (AP00) is required to make a data link with a customer supplied VMS. 3.
Page 367 System Architecture Microsoft® Exchange® 2003 Server ships with AD-120 S/W Port Licenses that include Exchange. Associates may elect to purchase Exchange through NEC or to provide their own copies. Microsoft SQL® 2000 Server is the underlying database for AD-120. SQL is provided either in MSDE or Server Standard 2000 Runtime Edition license versions.
Page 368 Microsoft Exchange 2003 Server (Voice Mail Run-time edition) satisfies the requirement for Exchange 2003 Client Access Licenses (CALs) for all ‘voice mail only’ users on the system. CALs are still required for all “unified messaging” subscribers and may be purchased from NEC or provided through a third party.
Page 369 CAL requirements. CALs are still required for all unified messaging subscribers and may be purchased from NEC or provided from a third party. If AD-120 Software License is purchased without Exchange Server 2003 (Voicemail Runtime Edition), Exchange Server 2003 (Standard Edition) is required to run AD-120.
Page 370 External USB Modem Optional Software Feature Packages ActiveNet, AMIS, VPIM and Third Party Fax Server Integration options may only be installed by an NEC Certified NEAXMail AD-120 engineer or an AD-120 technician with the assistance of a qualified MCSE ActiveNet for Unity/AD-120 (per 1 node)
Page 371: Neaxmail Ad-120
AD120 Dual Integration (IP + PBX) AD120 SMDI Serial Integration AD120 Enhanced NEAX OAI Integration AD120 Load Balancing Platform Specifications Platform Level CPU Type/Speed Dual CPU’s MB RAM Installed PCI Slots Chassis Style Rack-Mount Maximum Voice Port Capacity* Hours of Storage Hard Disk Drive Size RAID Array Drive Size(s)
Page 372 Chapter 19 Voice Messaging Systems NEAXMail AD-64 The NEAXMail AD-64 voice/unified messaging system offers a powerful centralized message solution to meet the communications needs of your business. You can manage your ® communications over the telephone or from your personal computer (PC) using the Microsoft ®...
Page 373 Level I/Level II Platform Specifications Platform Level CPU Type/Speed Dual CPUs RAM Installed (max) PCI Slots (voltage) Chassis Style Rack-Mount Cabinet Color Max. Voice Port Capacity Note Storage Hours Hard Disk Drive Size RAID Array Drive Tape Backup Redundant Power Supplies Max.
Page 374 Windows 2003 Server software (Voicemail Runtime Edition) and PCAnywhere may be purchased from NEC or through a third party provider. If you choose to purchase the Third Party Software from NEC you MUST also purchase a PC/Server platform or in conjunction with a NEAXMail AD-64 Upgrade order.
Page 375 Feature Descriptions Analog Voice Card support offers greater flexibility in the overall NEAXMail AD-64 configuration. Analog cards allow for a maximum port capacity of 96 ports and allow previous NEC Repartee customers to upgrade to the NEAXMail AD-64’s Windows Announcement of number and length of messages NEAXMail AD-64 announces how long messages last;...
Page 376: Neaxmail Ad-64
Guests A guest is a person who is hosted by a particular subscriber and given a “guest mailbox.” Guest privileges allow a person to communicate with their host subscriber through voice messages. Hacker Prevention Features are as follows: Mandate a default password on each new box so they are not left “unprotected”. Allow system administrators to change the default security code via the administration console.
Page 377 Private Distribution Lists. Subscribers may have an unlimited number of private distribution lists with an unlimited number of members per list. Only subscribers may send a message to their private lists. Private Distribution Lists are configured with one of two delivery methods Broadcast Delivery.
Page 378 Directory listing. Subscribers control whether they want to be listed in the automated attendant directory (see automated attendant features). Subscribers record and spell their name for the directory. Personal greetings. Subscribers record their individual personal greetings. Callers hear the greeting before they are given an opportunity to leave a message.
Page 379 Automated Attendant NEAXMail AD-64 acts as an electronic receptionist, answering and routing incoming calls automatically. Callers hear an opening greeting that gives instructions, information, and options. Using the automated attendant, callers can reach a subscriber directly by dialing the extension number during the opening greeting.
Page 380 Opening greeting NEAXMail AD-64 plays a pre-recorded greeting to callers when it answers a call. The system manager usually records the opening greeting. The greeting typically includes the organization’s name; how to reach an extension, operator, and directory; how to send a fax, etc. During the greeting, callers can enter extension numbers, access the directory, or hold for assistance.
Page 381 Record/Edit From a PC or a telephone, subscribers can record their directory name and record and edit their personal greetings, which the NEAXMail AD- 64 plays to incoming callers. Administer private distribution list (groups) - subscribers oversee their private distribution lists, adding or deleting recipients as necessary.
Page 382 Live Record. The feature allows the subscriber to record their telephone conversation and save them as voice messages in their mailbox. Live Record is available on Dterm sets with a properly configured feature button. A programmable “recording beep tone” may be configured where required by law. Constant Message Count.
Page 383 is accessible via an IP connection, making system administrators more efficient when managing the NEAXMail AD-64 system. Status Monitor The Status Monitor utility monitors the voice messaging system as it answers and routes calls and it dials phone numbers to deliver messages or turn on message waiting indicators. The Status Monitor utility displays any error messages for ports.
Page 384 Call log The call log provides a record of every call NEAXMail AD-64 answers, dials, or transfers. The call log can be run for the entire system or an individual subscriber. Error log The error log lists system errors. The report lists each error code, the port on which the error occurred, and the date and time the error occurred.
Page 385 immediately to any part of the message. Using the mouse you can redirect a message to any subscriber, including groups of subscribers. You can also redirect voice over the Internet. ViewMail will save voice messages as WAV files when you attach them to an e-mail message. ViewMail for Microsoft Messaging/Lotus Notes/GroupWise can be used on Windows 98, NT 4.0, 2000, and XP using Outlook 98, 2000, and 2002.
Page 386: Neaxmail Im-16 Lx
It delivers scalable port and message storage capacities with all the features you’ve come to expect from the most ® advanced NEC voice messaging products. Designed specifically for the NEAX 2000 IPS, the internal card set also offers reliability, space and cost-saving advantages.
Page 387 Digital integration enables feature options such as Soft key Navigation, Constant Message Count, Live Record, Live Monitor and Mailbox Manager. Soft key Navigation allows you to navigate your Dterm Series E, I or Dterm IP phone, as well as your NEAXMail IM-16LX voice mail menu options using the LCD screen.
Page 388 Urgent Message Count Date and Time Stamp Single Digit Dialing Subscriber Self Enrollment Special Delivery Options (Future, Urgent, Return Receipt) Speed Keys for single button access to functions Multiple Personalized Greetings Message Editing Message Rewind, Pause and Fast Forward Message Waiting Lamp Notification Out dial Notification to Pager Cascade Notification Cut-through-paging...
Page 389: Chapter 20 System Documentation
Chapter 20 System Documentation NEC offers a full complement of documents for the Technical documentation is available on Compact Disk (CD ROM) or on the WEB through NTAC On-Line (http://www.ilibrary.com/cng/docs.nsf). included on the Compact Disk (CD ROM). NIVERGE 2000 IPS Documentation List...

NEC UNIVERGE NEAX 2000 IPS Reference Manual

Chapter 1 Introduction

Chapter 2 System Architecture

Chapter 3 System Highlights

Chapter 4 Equipment List

Chapter 5 Station Equipment

Chapter 6 Trunking

Chapter 7 Attendant Answering Position

Chapter 8 System Administration

Chapter 9 Feature Descriptions

Chapter 10 System Input/Output (I/O) Interfaces

Chapter 11 Open Application Interface

Chapter 12 Automatic Call Distribution (ACD) with MIS

Chapter 13 Voice over IP (Voip)

Chapter 14 Common Channel Inter-Office Signaling (CCIS)

Chapter 15 Integrated Services Data Network (ISDN)

Chapter 16 Wireless System

Chapter 17 Hotel/Motel System

Chapter 18 Call Accounting

Chapter 19 Voice Messaging Systems

Chapter 20 System Documentation

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